Job description

Job responsibilities

Key Responsibilities

• Booking and managing patient appointments and recalls using EMIS and other appointment systems
• Preparing administrative documentation for clinical sessions
• Typing patient correspondence, clinical letters, and appointment letters
• Managing patient enquiries professionally and efficiently
• Creating and processing hospital referrals using eRS
• Maintaining accurate data logs and spreadsheets
• Liaising with GP practices, hospitals, clinicians, and patients regarding appointments, tests, and reports
• Supporting the administration of multiple specialist clinics
• Ensuring patient records and information are maintained accurately and confidentially
• Assisting with the day-to-day administrative functions of the service

About You

We are looking for someone who:

• Has previous administration experience, ideally within a healthcare or NHS environment
• Has excellent communication and interpersonal skills
• Is confident using Microsoft Office packages, including Excel
• Has strong organisational skills and attention to detail
• Can prioritise workload and work effectively under pressure
• Demonstrates professionalism, discretion, and confidentiality at all times
• Has experience using EMIS Web and eRS (desirable but not essential)
• Enjoys working as part of a busy multidisciplinary team

What We Offer

• A supportive and friendly working environment
• Opportunities for training and professional development
• The chance to make a real difference to patient care within the local community
• Access to a diverse and rewarding role across a range of healthcare services

Benefits

• Generous NHS Pension Scheme benefit from one of the UK's most valuable pension schemes, with an employer contribution of 23.7%, helping you build long-term financial security.
• 25 to 30 days annual leave, depending on length of service.
• Plus Bank holidays
• Employee Assistance Programme

Person Specification

Skills and knowledge

Essential

• Excellent communicator face to face and via telephone
• Understanding of Medical terminology
• Able to work under pressure.
• Able to work in a changing environment.

Desirable

• EMIS System knowledge
• eRS System knowledge

Qualifications

Essential

• GCSE or equivalent in English, Maths and IT

Desirable

• Working within a medical environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Fedbucks Ltd

Unit D1

Regent Park, Summerleys Road

PRINCES RISBOROUGH

Buckinghamshire

HP27 9LE

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Medical Director will provide visible, credible and responsive clinical leadership across FedBucks, supporting the delivery of safe, effective and compassionate care across all services.

Executive and Strategic Leadership

Clinical Leadership and Workforce

Service Development and System Leadership

Statutory and Professional Responsibilities

Quality, Compliance and Governance

Financial Responsibilities

Clinical Practice:

The Medical Director is expected to maintain active clinical practice, undertaking a minimum of 52 clinical sessions per annum (equivalent to approximately one programmed activity per week averaged across the year). This will ensure continued clinical credibility, visibility and engagement with frontline services.

Additional clinical sessions may be undertaken subject to service requirements and will be remunerated in accordance with applicable rota arrangements.

Overall Purpose of the Role

The Medical Director will be a visible and influential clinical leader across Buckinghamshire, helping to shape the future of primary, urgent, community and neighbourhood-based care through collaboration, innovation, quality improvement and system leadership. This is an opportunity to influence healthcare delivery at scale whilst improving outcomes for more than 550,000 residents across Buckinghamshire.

Person Specification

Experience

Essential

• Significant senior clinical leadership experience within the NHS.
• Experience of operating at senior management, executive or Board level.
• Experience of leading multidisciplinary clinical teams and services.
• Experience of developing and implementing clinical strategy.
• Demonstrable experience of delivering service transformation and quality improvement programmes that have resulted in measurable benefits for patients.
• Experience of clinical governance, patient safety, risk management and regulatory compliance.
• Experience of incident investigation, complaints management and clinical audit.
• Experience of workforce development, clinical supervision and professional leadership.
• Experience of working collaboratively with clinicians, managers, commissioners and partner organisations.
• Experience of influencing and working across organisational boundaries within integrated care systems.
• Experience of service planning, demand and capacity management, and performance improvement.
• Experience of operating within financial and resource constraints and contributing to financially sustainable service models.
• Experience of working within primary care, urgent care or community healthcare services.
• Understanding of current NHS policy and strategic direction, including neighbourhood health, integration, population health management and health inequalities.

Desirable

• Previous Medical Director, Associate Medical Director, Clinical Director or equivalent senior leadership experience.
• Experience of working with Primary Care Networks and general practice at scale.
• Experience of NHS 111, Integrated Urgent Care, Urgent Treatment Centres or Out of Hours services.
• Experience of community-based specialist services and intermediate care pathways.
• Experience of working with Integrated Care Boards and provider collaboratives.
• Experience of leading business development, bid development or service mobilisation.
• Experience of supporting organisational growth and diversification.
• Experience as a CQC Nominated Individual, Clinical Safety Officer, Safeguarding Lead or Controlled Drugs Accountable Officer.

Qualifications

Essential

• Medical practitioner with current GMC registration and licence to practise.
• Inclusion on the GMC Specialist Register, GP Register, or within six months of entry at the time of appointment.
• Evidence of successful appraisal and revalidation.
• Evidence of ongoing continuing professional development (CPD).

Desirable

• Management or leadership qualification (e.g. MBA, MSc, PGCert, NHS Leadership Academy programmes).
• Training in Quality Improvement, Patient Safety, Clinical Leadership or Health Service Management.
• Qualification or recognised training in coaching, mentoring or leadership development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

FedBucks Ltd

Address

FedBucks Ltd

Unit D1, Regents Park

Summerleys Road

Princes Risborough

HP27 9LE

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Operations and Service Delivery

• Coordinate the operational delivery of PCN services and programmes.
• Support the implementation of PCN priorities and strategic objectives.
• Develop and maintain effective systems and processes to improve efficiency across the network.
• Monitor progress against agreed work plans and objectives.
• Identify operational risks and escalate issues appropriately.
• Support service development and quality improvement initiatives across member practices.

Workforce Planning and Development

• Lead workforce planning activities across the PCN.
• Coordinate the effective deployment and utilisation of ARRS-funded roles.
• Monitor workforce capacity, utilisation and productivity.
• Support recruitment, onboarding and retention initiatives.
• Work with practices to identify workforce gaps and opportunities for service improvement.
• Develop workforce reports and recommendations to inform decision-making.
• Support workforce development and training programmes.

Performance and Reporting

• Monitor delivery against PCN contractual requirements and agreed priorities.
• Analyse workforce, activity and service data to identify trends and opportunities for improvement.
• Support the development of performance dashboards and reporting frameworks.
• Provide assurance reports to the Clinical Director and PCN Board as required.

Project and Change Management

• Coordinate the implementation of new services, initiatives and projects.
• Support the delivery of transformation and service redesign programmes.
• Track project milestones, risks and outcomes.
• Facilitate collaboration between practices and stakeholders to support successful implementation.
• Promote a culture of continuous improvement across the network.

Essential

• Experience in healthcare, primary care or NHS settings
• Experience of workforce planning or operational management
• Strong project management and organisational skills
• Excellent communication and stakeholder management skills
• Ability to analyse and interpret performance data

Desirable

• Experience of working with GP practices or Integrated Care Systems.
• Knowledge of Primary Care Networks and PCN DES requirements.

Person Specification

Qualifications

Essential

• Educated to GCSE Standard
• Evidence of continuing professional development.

Experience

Essential

• Experience of operational management within healthcare, primary care, NHS or a comparable environment.
• Experience of workforce planning, coordination or resource management.
• Experience of leading projects and service improvement initiatives.
• Experience of working with multiple stakeholders and managing competing priorities.
• Experience of analysing and interpreting performance data.

Skills and knowledge

Essential

• Excellent organisational and planning skills.
• Strong project and programme management abilities.
• Ability to build effective relationships across organisations.
• Strong communication and influencing skills.
• Ability to interpret data and produce meaningful reports.
• Strong problem-solving and decision-making skills.
• Good understanding of workforce challenges within primary care.

Desirable

• Knowledge of Primary Care Networks and PCN DES requirements.
• Understanding of the Additional Roles Reimbursement Scheme (ARRS).
• Experience of workforce transformation programmes.
• Experience of working with GP practices or Integrated Care Systems.

Personal Attributes

Essential

• Proactive and self-motivated.
• Collaborative and relationship focused.
• Adaptable and resilient.
• Solution-oriented with a focus on delivery.
• Committed to improving patient services and supporting primary care teams.
• Full clean driving licence, ability to travel across sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Strategic Leadership

• Support the Clinical Director and PCN Board in delivering the Network's strategic objectives.
• Provide professional advice on operational, governance and organisational matters.
• Support the development and review of the PCN's annual business plan and work programme.
• Ensure that agreed priorities are translated into clear operational actions.
• Identify opportunities to improve efficiency, collaboration and service delivery across the Network.

Governance and Board Support

• Attend and support PCN Board meetings.
• Prepare agendas, reports and supporting documentation in conjunction with the Clinical Director.
• Ensure accurate minutes and action logs are maintained.
• Monitor progress against Board decisions and agreed actions.
• Maintain governance documentation, policies and organisational records.
• Support compliance with the PCN DES, national guidance and local contractual requirements.
• Maintain oversight of the PCN risk register and ensure risks are appropriately escalated.

Line Management and Professional Support

• Provide line management for the PCN Operations & Workforce Lead.
• Hold regular one-to-one meetings to review progress, priorities and wellbeing.
• Support objective setting, performance development and annual appraisal.
• Provide mentoring, coaching and professional guidance.
• Support the resolution of operational challenges and remove barriers to delivery.
• Escalate significant issues to the Clinical Director where appropriate.

Performance Oversight

• Review delivery against the PCN's objectives, contractual requirements and work plan.
• Monitor key performance indicators and operational reports.
• Provide assurance to the Clinical Director and Board regarding progress and delivery.
• Identify areas of risk or underperformance and work with the Operations & Workforce Lead to develop improvement plans.
• Ensure appropriate reporting arrangements are in place.

Financial Oversight

• Support oversight of PCN budgets and commissioned funding.
• Review financial reports and expenditure with the finance team.
• Support planning for investment of PCN resources.
• Ensure resources are used effectively and in line with agreed priorities

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience
• Evidence of continuing professional development

Personal Attributes

Essential

• Professional and approachable.
• Highly organised with excellent attention to detail.
• Flexible and adaptable.
• Calm under pressure.
• Collaborative and supportive leadership style.
• Able to influence and build effective relationships.
• Committed to continuous improvement and high-quality patient care.
• Full clean driving licence, ability to travel across sites

Experience

Essential

• Significant experience of working within General Practice, Primary Care or the NHS.
• Previous experience in a Practice Manager, PCN Manager or equivalent healthcare management role.
• Experience supporting Boards, committees or senior leadership teams.
• Experience of governance, operational management and organisational development.
• Experience line managing or supervising staff.
• Experience managing multiple stakeholders and competing priorities.
• Excellent organisational and planning skills.
• Strong leadership and interpersonal skills.
• Excellent written and verbal communication.
• High-quality report writing and minute-taking skills.
• Ability to analyse information and provide clear recommendations.
• Excellent IT skills, including Microsoft Office 365.
• Ability to work independently with minimal supervision.

Skills and knowledge

Essential

• Strong understanding of Primary Care Networks and the PCN DES.
• Knowledge of NHS governance and organisational structures.
• Understanding of workforce, finance and performance management within primary care.
• Knowledge of information governance and data protection requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

To provide personalised, holistic support to people with long-term conditions and other specified groups enabling them to access services across the community.

The aims are to

Facilitate holistic care planning and co-ordination of input from different professionals

Provide information and advice to patients about a range of services to promote their health, lifestyle and maintain independence within communities

Facilitate access to services available in the community

Reduce demand on statutory services to prevent avoidable hospital admissions, residential care placements and GP referrals.

The Social Prescriber must have started or willingness to complete the below:

NHS England and NHS Improvement online learning programme

https://www.e-lfh.org.uk/programmes/social-prescribing/

Be enrolled in, undertaking or qualified from appropriate training as set out by the Personalised Care Institute

https://www.england.nhs.uk/personalisedcare/supporting-health-and-care-staff-to-deliver-personalised-care/personalised-care-institute/

Person Specification

Skills and Knowledge

Essential

• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports

Desirable

• Knowledge of the personalised care approach
• Knowledge of community development approaches
• Knowledge of VCSE and community services in the PCN

Personal Attributes

Essential

• Ability to listen, empathise with people and provide person centred support in a non-judgemental way
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Commitment to reducing health inequalities and proactively working to reach people in all communities
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Able to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
• Ability to identify risk and assess, manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals, agencies, when what the person needs is beyond the scope of the link worker role, e.g. when there is a mental health need requiring a qualified practitioner

Experience

Essential

• At least 1 years experience as a Social Prescriber Link Worker
• Experience of working directly in a community development context, adult health and social care, learning support or public health, health improvement including unpaid work
• Experience of supporting people, their families and carers in a related role including unpaid work

Desirable

• Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
• Experience of working with the VCSE sector in a paid or unpaid capacity, including with volunteers and small community groups
• Experience of partnership, collaborative working and of building relationships across a variety of organisations

Qualifications

Essential

• NVQ Level 3 Advanced level or equivalent qualifications or working towards
• Demonstrable commitment to professional and personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Haddenham Health Centre

Stanbridge Road

Haddenham

Aylesbury

Buckinghamshire

HP17 8JX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Personalised Health Coaching

• Provide one-to-one health coaching using personalised care and behaviour change techniques.
• Support patients to identify what matters most to them and develop achievable health goals.
• Deliver ongoing coaching sessions that encourage confidence, resilience and long-term self-management.
• Empower patients to become active participants in their own healthcare.

Long-Term Condition Prevention and Management

• Support patients living with or at risk of long term conditions including diabetes, hypertension, cardiovascular disease and obesity.
• Deliver evidence-based lifestyle interventions to improve physical and mental wellbeing.
• Work alongside clinical teams to promote prevention, early intervention and healthier lifestyles.
• Support delivery of weight management and healthy lifestyle programmes.

Community and Partnership Working

• Work closely with Social Prescribing Link Workers and the wider multidisciplinary team.
• Connect patients with local community activities and wellbeing services where appropriate.
• Help establish peer support groups and community-based wellbeing initiatives.
• Build strong relationships with voluntary organisations and community partners.

Health Promotion

• Deliver health education sessions, group programmes and community events.
• Promote healthy lifestyles across a range of patient groups.
• Encourage shared decision making and personalised care planning.
• Support patients to improve confidence in managing their own health.

Quality Improvement

• Maintain accurate clinical records using GP clinical systems.
• Collect outcome data to demonstrate the impact of coaching interventions.
• Contribute to QOF, IIF and wider quality improvement programmes.
• Participate in service development and continuous improvement initiatives.

What Were Looking For

Essential

Experience supporting people to improve their health and wellbeing through coaching, education or behaviour change.

Excellent communication and motivational interviewing skills.

A compassionate, person-centred approach.

Ability to build rapport and inspire positive change.

Strong organisational and time management skills.

Ability to work independently and as part of a multidisciplinary team.

Good IT and digital skills.

Desirable

Experience of social prescribing.

Knowledge of local voluntary and community services.

Experience using EMIS GP clinical system.

Understanding of personalised care and health inequalities.

Experience of motivational interviewing, health coaching or behaviour change techniques

What We Offer

Health Coaching qualification or willingness to undertake accredited training.

Experience working within primary care, community healthcare or the voluntary sector.

Knowledge of behaviour change techniques and motivational interviewing.

Experience delivering group education or lifestyle programmes.

Experience using GP clinical systems such as EMIS

About Arc Bucks PCN

Arc Bucks Primary Care Network serves around 50,000 patients across four GP practices in South Buckinghamshire. We believe that preventing illness is just as important as treating it, and our Health & Wellbeing Coaches play a vital role in helping people build healthier, more independent lives.

Working alongside our pharmacists, social prescribing team, care coordinators and clinicians, you'll be part of a forward-thinking multidisciplinary workforce delivering truly personalised care. We're committed to innovation, collaboration and making the best use of every member of our team to improve patient outcomes.

Person Specification

Personal Attributes

Essential

• Excellent communication and motivational interviewing skills.
• A compassionate, person-centred approach.
• Ability to build rapport and inspire positive change

Qualifications

Essential

• Educated to a GCSE standard

Experience

Essential

• Experience supporting people to improve their health and wellbeing through coaching, education or behaviour change.
• Strong organisational and time management skills.
• Good IT and digital skills.

Desirable

• Experience of social prescribing.
• Knowledge of local voluntary and community services.
• Experience using EMIS GP clinical system.
• Understanding of personalised care and health inequalities.
• Experience of motivational interviewing, health coaching or behaviour change techniques

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

The Penn Surgery

Elm Road

Penn

HIGH WYCOMBE

Buckinghamshire

HP10 8LQ

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Patient Facing Clinical Care

• Deliver structured medication reviews for patients with complex needs and polypharmacy.
• Manage long-term condition clinics including asthma, COPD, hypertension and other chronic diseases.
• Facilitate group consultations providing clinical expertise around medication use in chronic diseases.
• Undertake medicines optimisation reviews for care home residents and housebound patients.
• Support proactive care planning and multidisciplinary team meetings.
• Provide expert medicines advice to patients, carers and colleagues.

Medicines Optimisation

• Improve prescribing quality, safety and cost-effectiveness across the PCN.
• Identify patients at risk from medicines through clinical searches and population health tools.
• Support medicines reconciliation following hospital discharge.
• Implement MHRA safety alerts and national prescribing guidance.
• Reduce medicines waste and improve adherence through patient-centred consultations.

Quality Improvement

• Participate in prescribing audits and quality improvement initiatives.
• Support delivery of QOF, IIF and other contractual priorities.
• Contribute to development of pharmacy-led services.
• Help standardise medicines management processes across practices.

Working Together

• Work collaboratively with GPs, nurses, pharmacy technicians and the wider multidisciplinary team.
• Build strong relationships with community pharmacies, secondary care and system partners.
• Contribute to education and medicines optimisation training within practices.
• Support a culture of continuous improvement and shared learning.

What Were Looking For

Essential

Registered Pharmacist with the General Pharmaceutical Council GPhC.

Independent Prescriber qualification, or willingness to undertake training.

Experience working within primary care, community pharmacy or hospital pharmacy.

Excellent clinical knowledge and commitment to evidence-based prescribing.

Strong communication and consultation skills.

Ability to work independently while contributing effectively to a multidisciplinary team.

Experience using EMIS GP Clinical System

Desirable

Experience undertaking Structured Medication Reviews.

Experience working within Primary Care Networks or General Practice.

Long term condition management experience.

Clinical audit and quality improvement experience.

Teaching or mentoring experience.

What We Offer

The opportunity to help shape a new, expanding in-house pharmacy service.

. Support in completion of the CPPE Primary Care Pharmacy Education Pathway

A supportive and experienced multidisciplinary team.

Protected time for learning and professional development.

Clinical supervision and peer support.

A varied role combining patient care, service development and quality improvement.

The opportunity to make a genuine difference to patient outcomes across the PCN.

About Arc Bucks PCN

Arc Bucks Primary Care Network serves around 50,000 patients across four GP practices in South Buckinghamshire.

We are committed to delivering innovative, high-quality primary care through collaboration, continuous improvement and making the very best use of our multidisciplinary workforce.

Our vision is to build an outstanding pharmacy service where pharmacists and pharmacy technicians work at the top of their professional competence, improving patient outcomes while supporting sustainable general practice.

Person Specification

Experience

Essential

• Experience working within primary care, community pharmacy or hospital pharmacy.
• Excellent clinical knowledge and commitment to evidence-based prescribing.
• Strong communication and consultation skills.
• Ability to work independently while contributing effectively to a multidisciplinary team.
• Experience using EMIS GP Clinical System

Desirable

• Experience undertaking Structured Medication Reviews.
• Experience working within Primary Care Networks or General Practice.
• Long-term condition management experience.
• Clinical audit and quality improvement experience.
• Teaching or mentoring experience.

Qualifications

Essential

• Registered Pharmacist with the General Pharmaceutical Council GPhC.
• Independent Prescriber qualification, or willingness to undertake training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

FedBucks Ltd

Address

The Penn Surgery

Elm Road

Penn

HIGH WYCOMBE

Buckinghamshire

HP10 8LQ

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Performance Reporting & Analytics

Analyse performance across all Integrated Urgent Care Services, including NHS 111, CAS, OOH, UTC and associated healthcare pathways.

Monitor, validate and report on key operational, workforce and clinical performance indicators, including service demand, call handling performance, response times, clinical assessments, appointment utilisation, home visiting activity, workforce productivity, patient outcomes and service accessibility.

Produce daily, weekly, monthly and ad hoc performance reports.

Ensure reporting is accurate, timely and aligned to contractual and organisational requirements.

Investigate performance variances and identify opportunities for improvement.

Present findings and recommendations to operational and senior leadership teams.

Performance & Business Intelligence

Analyse and report on operational, workforce, activity and clinical performance across Integrated Urgent Care Services, Primary Care Services, Community Health & Wellbeing Worker programmes, and other commissioned healthcare services to support performance management, service improvement and contractual delivery.

Produce performance reports for operational, quality, contract management and Board meetings.

Develop meaningful KPIs and performance metrics across multiple healthcare services.

Support contract monitoring and reporting requirements for commissioners, NHS England, ICBs and other stakeholders.

Systems & Data Management

Extract, validate, analyse and interpret data from multiple clinical, operational and workforce systems to produce accurate reporting, performance insights and business intelligence that support service delivery and organisational decision-making.

Work closely with the Systems & Data Manager to improve data quality, reporting functionality and system integration.

Support data migration, validation and quality improvement activities.

Ensure consistency of reporting definitions and methodologies across services.

Dashboard Development & Data Visualisation

Develop and maintain interactive dashboards and reporting tools using Power BI, Excel, SQL and other analytical platforms.

Create scorecards and management information packs for operational meetings, quality committees, Board reports and commissioner reviews.

Support the automation of reporting processes to improve efficiency and data quality.

Ensure reporting outputs are user-friendly, accessible and focused on operational decision-making.

Demand, Capacity & Workforce Planning

Support demand and capacity modelling across urgent care services.

Analyse trends in activity, patient demand, workforce utilisation and service performance.

Produce forecasts to assist operational planning and resource management.

Support winter planning, resilience planning and business continuity arrangements through data analysis and modelling.

Work with operational managers to identify capacity constraints and workforce requirements.

Service Improvement & Operational Support

Identify service pressures, bottlenecks, inefficiencies and emerging risks.

Support continuous improvement initiatives through the provision of analytical insight and evidence-based recommendations.

Work collaboratively with operational and clinical leaders to evaluate service changes and improvement programmes.

Support benchmarking activities against internal, regional and national performance indicators.

Data Quality & Governance

Ensure data accuracy, integrity and consistency across reporting systems.

Support data validation processes and the investigation of data anomalies.

Maintain robust reporting standards and documentation.

Ensure compliance with data protection, information governance and NHS reporting requirements.

Contribute to data audits and quality assurance activities.

Continuous Improvement

Support the development of reporting frameworks and performance management systems.

Keep up to date with developments in data analytics, NHS reporting requirements and business intelligence tools.

Contribute to service improvement projects and transformation initiatives.

Undertake any other reasonable duties required to support service delivery.

General

Be an active member of the FedBucks Operations On-Call rota, providing senior operational advice and support for service incidents, capacity pressures, business continuity issues, and operational escalations as required.

Carry out other duties and responsibilities commensurate with the grade of the post, as required to support service delivery, operational priorities and the wider needs of the organisation

Person Specification

Skills and Knowledge

Essential

• Advanced Microsoft Excel skills.
• Experience of Power BI dashboard development.
• Strong analytical and problem-solving skills.
• Excellent numerical and statistical analysis capability.
• Ability to interpret complex datasets and identify trends.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to data accuracy.
• Ability to prioritise workloads and meet deadlines.
• Knowledge of information governance and data protection requirements.

Desirable

• SQL coding and database management skills.
• Knowledge of NHS urgent care performance standards.
• Understanding of demand and capacity modelling techniques.
• Experience of forecasting methodologies.
• Knowledge of NHS performance and commissioning frameworks.

Qualifications

Essential

• Degree-level qualification in Data Analytics, Business Intelligence, Statistics, Mathematics, Information Management or a related subject, or equivalent experience.
• GCSE (or equivalent) English and Mathematics at Grade C/4 or above.

Desirable

• Microsoft Power BI certification.
• Qualification in Data Analytics or Business Intelligence.
• NHS Data Analyst or Information Management training.
• Prince2, Lean or Quality Improvement qualification.

Experience

Essential

• Data analyst, business intelligence or performance analyst role.
• Producing dashboards, reports and management information.
• Power BI and advanced Excel functions.
• Analysing large and complex datasets.
• Interpreting and presenting performance information to non-technical audiences.
• Working with multiple stakeholders to understand reporting requirements.

Desirable

• Experience within the NHS, urgent care, healthcare or a regulated environment.
• Analysing workforce and operational performance data.
• Using SQL and database querying tools.
• Supporting contract performance and KPI reporting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

FedBucks Ltd

Unit D1, Regents Park

Summerleys Road

Princes Risborough

HP27 9LE

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)