Job description

Job responsibilities

Patient Services

• Point of contact for patients, both in person and via telephone
• Acknowledge patients courteously and ensure they are directed appropriately
• Handle patient enquiries sensitively, efficiently and appropriately, escalating where needed
• Remind patients to book appointments for additional tests required for onward referrals
• Taking payments, providing receipts and documenting payments for private work requests from patients and external organisations

Secretarial Administrator Duties

• Scan incoming correspondences received via post
• Import incoming correspondences received via letters email inbox
• Process incoming correspondence (electronic and hard copy)
• Actioning clinical, secretarial and admin scans from NOVA
• Process NOVA returns and uncontracted work letters
• Read code appropriately and accordingly in patient records
• Monitor and action emails received via admin, reports and letters email inboxes in a timely manner
• Monitor and action AccuRx responses from patients
• Process onward routine and 2WW referrals via eRS, email and letter
• Process A&G, prior approval and expedite requests
• Audits (2WW, patient DNAs)
• Compile paperwork for meetings and supervisors to review
• Action, update and/or compete tasks received via SystmOne in a timely manner
• Process SARs and iGPR requests from patients and external organisations (insurance companies, army medical etc)
• Process patient and external organisation non-NHS work requests (reports, GP letters, questionnaires etc)
• Online Access/Proxy Access record review
• Update patient records accurately and in line with practice processes
• Registration and deduction administrative task (pulling/filing notes, summarising, EDI Links, GP2GP Tasks etc)
• Initiate and follow death protocol when notified of a patient death
• Ensure outgoing mail is sent accordingly before post cut off times

Telephone and Communication

• Answer incoming calls promptly and professionally
• Advise and signpost patient appropriately
• Have working knowledge of the telephone system
• Liaise and communicate with patients, other staff and teams, other healthcare services and other external services clearly and effectively
• Transferring calls to appropriate staff or teams

Practice Support

• Support clinical and non-clinical staff with general office duties as required
• Work flexibly across both practice sites to meet service needs
• Support the practice teams during busy periods, including sickness or annual leave cover of work
• Assist in maintaining a safe, tidy, and welcoming work environment
• Any other tasks/duties allocated by managers

Confidentiality and Compliance

• Ensure patient data is recorded and maintained in accordance with GDPR and confidentiality requirements. Always maintaining strict confidentiality of patient information
• Adhere to practice policies, procedures, and NHS guidelines
• Participate in mandatory training and practice meetings

Person Specification

Knowledge and Skills

Essential

• Excellent communication and interpersonal skills
• Strong organisational, time management skills
• Strong attention to detail
• Flexibility to work across two sites
• Willingness to undertake training and development
• Commitment to equality, diversity, and patient-centred care

Desirable

• Understanding of safeguarding
• Understanding medical terminology
• Understanding of coding
• GDPR and data protection knowledge
• Knowledge of SystmOne, AccuRx, and ANIMA

Experience

Essential

• Strong customer service focus
• Ability to work effectively as part of a team
• Good IT skills, including the use of Microsoft Office
• Ability to manage workload effectively including multitasking in a busy environment

Desirable

• Previous experience working in a GP practice or healthcare setting
• Experience handling confidential information

Employer details

Employer name

Eleanor Cross Healthcare

Address

Gloucester Avenue

Northampton

NN4 8QF

United Kingdom

Employer's website

https://www.eleanorcrosshealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

About the Role

We are seeking an enthusiastic and motivated Salaried GP to join our friendly, supportive and forward-thinking team for up to eight sessions per week.

The position is initially offered as a six-month fixed-term role to provide maternity cover for one of our GP Partners, with a strong possibility of extension for up to 12 months. For the right candidate, there may also be an opportunity for the position to become permanent.

The anticipated start date is between late September and early November, subject to the successful candidates availability.

• Salary: £11,300 per session.
• Expectation to cover a patient list in line with our list-based continuity model.
• Employed under the BMA Model Salaried GP Contract.
• Applications close 31/08/2026(We do not accept applications from employment agencies, doctors are asked to apply directly for the position).
• This opportunity is being advertised to internal applicants as well as externally.
• Shortlisted candidates will be invited to interview in September(Whitefields Surgery)
• We reserve the right to close this advert early.

Person Specification

Qualifications

Essential

• Full GMC registration with a licence to practise.
• Eligible for inclusion on the NHS England Medical Performers List (or already included).
• Qualified GP with CCT in General Practice, or due to obtain CCT before commencing the post.
• Evidence of appropriate clinical competence in general practice, including management of acute illness and long-term conditions.
• Good understanding of clinical governance, safeguarding, prescribing safety and professional responsibilities.

Desirable

• Previous experience working in UK General Practice.
• Experience using TPP SystmOne, Anima and/or Accurx.
• Experience of working within a list-based continuity model.
• Evidence of an interest in teaching, training or medical education.
• Interest in becoming a GP Trainer or undertaking the trainer development pathway.
• Experience of, or interest in, clinical research.
• Evidence of involvement in quality improvement, audit or service development.
• A developing special clinical interest that could complement the existing practice team.
• Experience of working effectively with a broad multidisciplinary primary care team, including pharmacy, nursing, mental health and ARRS roles.
• Evidence of leadership, mentoring or contribution to wider practice activities.
• Flexibility to contribute to the evolving needs and development of the practice.
• Commitment to supporting a positive, collaborative and family-friendly practice culture.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Eleanor Cross Healthcare

Address

Gloucester Avenue

Northampton

NN4 8QF

United Kingdom

Employer's website

https://www.eleanorcrosshealthcare.co.uk/ (Opens in a new tab)