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MHST Senior Wellbeing Practitioner
East of England Community Health and Care NHS Trust (Cambridge)
North East England
GBP 39,959 - 48,117 per year
GP/General Practitioner
Job summary We have an exciting opportunity for a Band 6 Senior Wellbeing Practitioner to join the Peterborough Mental Health Support Team with a team base i...
6 day(s) ago
MHST Senior Wellbeing Practitioner
East of England Community Health and Care NHS Trust (Cambridge)
North East England
GBP 39,959 - 48,117 per year
GP/General Practitioner
Job summary We have an exciting opportunity for a Band 6 Senior Wellbeing Practitioner to join the Peterborough Mental Health Support Team with a team base i...
6 day(s) ago
MASH Health Practitioner
East of England Community Health and Care NHS Trust (Cambridge)
North East England
GBP 39,959 - 48,117 per year
GP/General Practitioner
Job summary Are you Registered Children Nurse/Midwife/SCHPN qualified or equivalent and have Safeguarding training or experience?
25 day(s) ago
MASH Health Practitioner
East of England Community Health and Care NHS Trust (Cambridge)
North East England
GBP 39,959 - 48,117 per year
GP/General Practitioner
Job summary Are you Registered Children Nurse/Midwife/SCHPN qualified or equivalent and have Safeguarding training or experience?
25 day(s) ago
SPOC Telephone Advisor
East of England Community Health and Care NHS Trust (Cambridge)
Inner London, Greater London
GBP 25,760 - 27,476 per year
GP/General Practitioner
Job summary Could you use your skills and experience to support the Luton Adults Single Point of Contact to promote great care?
1 month(s) ago
SPOC Telephone Advisor
East of England Community Health and Care NHS Trust (Cambridge)
Inner London, Greater London
GBP 25,760 - 27,476 per year
GP/General Practitioner
Job summary Could you use your skills and experience to support the Luton Adults Single Point of Contact to promote great care?
1 month(s) ago
MHST Senior Wellbeing Practitioner
East of England Community Health and Care NHS Trust (Cambridge) View all jobs
Posted 6 day(s) ago
Reference: 2464539
Job summary
We have an exciting opportunity for a Band 6 Senior Wellbeing Practitioner to join the Peterborough Mental Health Support Team with a team base in Hampton, Peterborough.
The Senior Wellbeing Practitioner role is an opportunity to deliver evidence-based early interventions to parents and young people, working across both educational settings and healthcare sectors. This role also helps to develop and support colleagues by offering supervision and supporting trainee staff with their learning and understanding of the role. You will be part of the senior team helping to develop and improve our service to deliver effective interventions in a timely way.
Mental Health Support Teams work in collaboration with education settings to provide early intervention to children, young people and their families/carers for mild to moderate mental health difficulties.
The role requires the applicant to travel around the area to allocated schools.
Why not click on the link to the Job Description and find out more about the role.
We look forward to receiving your application!
Should we receive a high number of applications, we reserve the right to close this vacancy at any point after 9 November 2026
Main duties of the job
You will be working in a creative environment where evidence-based interventions, new ideas, ways of working and supporting children and young people (CYP) are actively encouraged. The approach requires flexibility and adaptability, and a passion for working with CYP in education settings.
The post holder will work as an autonomous Practitioner in education and health care settings alongside a team of mental health professionals and within the scope of their job description.
The post holder will carry out assessments, develop and deliver evidence-based interventions to children, young people, parents and carers. The interventions address mild to moderate mental health difficulties (anxiety, worries and fears, behaviour, low mood). Supporting staff is also a key element of this role and the post holder will offer case management supervision and clinical skills supervision.
The post holder will receive regular supervision to support them in their work.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.
Details
Date posted
02 November 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year per annum, pro-rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
448-CCYP-8391317
Job locations
2 Phorpres Close
Cygnet Park
Peterborough
PE7 8FZ
United Kingdom
Job description
Job responsibilities
Job Purpose:
To work in an exciting service which we will be delivering across Cambridgeshire and Peterborough: The Mental Health Support Team (MHST). MHSTs will be based within schools, ensuring children and young people receive faster access to earlier mental health support. You will be one of the key team members in the setup and running of this new service.
In this role you will support and provide a high-quality service to students (and their families) experiencing mild to moderate mental health difficulties. This will be done through the supervision and line management of trainee and qualified Educational Mental Health Practitioners (EMHPs), and through direct delivery of evidence-based interventions to support the recovery of young people referred to the service, utilising skills and knowledge of CBT and child and adolescent mental health practice, and knowledge of whole school approaches to mental health. This work will be in accordance with clinical governance processes and professional standards.
Main Duties and Responsibilities
Clinical
Under the direction of the MHST Senior Clinician, be accountable and responsible for a defined clinical caseload
Provide screening, assessment, psychosocial formulations and interventions (e.g. psycho-educational interventions, Guided Self Help, CBT, solution focused work, systemic work and group support), and to measure outcomes for all interventions, for mild to moderate mental health difficulties in educational settings
Provide a service that is comprehensive and accessible to the whole school community, targeting mild to moderate mental health problems in children and young people aged 4 to 19 years old
Provide a service that is equitable and non-discriminatory in terms of age, gender, ethnicity and disability or any other protected characteristic
Support professionals in making appropriate referrals and in carrying out the mental health aspects of their own roles. To liaise closely with other professionals including colleagues in the Emotional Health and Wellbeing Service, YOUnited, Paediatricians, Specialist Child and Adolescent Mental Health services, school counsellors, Childrens Services and other voluntary agencies
Make appropriate referrals to other service providers in the statutory and voluntary sectors and redirect clients to other sources of appropriate support within the local community as required
To provide consultation as required to other professionals (such as teachers and Family Workers) around mental health issues in children and young people in educational settings
Clinically develop the provision of group work for children/young people and training for teaching staff, to include training and mentoring EMHP colleagues in order to improve the quality of the group work and training that we deliver
To work creatively with other members of the team to create training packages for teachers and support/awareness sessions for young people and parents/carers
Develop a local knowledge of the locality and its services and facilities, particularly in relation to mental health issues
To deliver psychoeducation and support to parents/carers and teachers, conveying formulations with sensitivity in easily understood language
To enhance emotional wellbeing and to promote or build resilience in children and young people through educational workshops, assemblies and PSHE lessons
Conduct risk assessments, prepare risk management plans and initiate appropriate action where indicated (including referrals to relevant secondary care services)
To actively contribute to team multi-disciplinary working
Demonstrate appropriate understanding of the legal and ethical issues in providing mental health care to children and/or adolescents
Demonstrate an understanding of the Mental Health Act, Mental Capacity Act and the Care Act. The post holder will also understand Safeguarding Children and Adults and Child Protection procedures
The post holder will be required to work with young people whose behaviour is personally challenging and deal with frequent exposure to highly distressing or highly emotional circumstances
To support the rollout of further MHSTs across Cambridgeshire and Peterborough
Clinical Supervision and Training
Undertake appropriate clinical supervision on a regular basis in accordance with the relevant professional guidelines and policies
Provide clinical and case supervision to Education Mental Health Practitioners (EMHPs) and Trainee EMHPs. This will involve supervising two elements of their practice:
a. Low intensity cognitive behavioural informed interventions and;b. Whole School Approach to mental health in education settingsc. Attend the EMHP Supervisors Course at the University of East Angliad. Offer training to Education staff and other agencies in CBT based interventionse. Attend locally organised and national training appropriate to the work role
Professional
Take personal (unprompted) responsibility for achieving agreed clinical activity
To develop an area of interest, in discussion with the Clinical & Team Lead to the level whereby the post holder could become a resource of information for the whole service
Adhere to the policies and procedures of the Trust and the Service
Maintain appropriate clinical records in keeping with service operational policy
Participate in setting and reviewing of objectives for the post on an annual basis
Participate in activities of continuing professional development (CPD) on an annual basis
Attend, organise and chair meetings as appropriate
Communication
Establish and maintain positive working relationships with professionals, agencies, charities and teams who also provide services to children and/or adolescents in the community. These relationships are a key part of the role in which you will be representing East of England Community Health and Care NHS Trust and will benefit the child/adolescent and/or family
Be able to clearly and effectively communicate both clinical and non-clinical information with those receiving care, their families/carers and with other professional colleagues as appropriate
The post holder will be able to demonstrate a high level of interpersonal skills, self-awareness and empathy in all communications
Represent the team at meetings as delegated by the Senior Clinician and/or Clinical & Team Lead and contribute effectively to the meeting agenda
People Management
Ensure that clinically supervised staff maintain appropriate clinical records, including outcome data, in keeping with service operational policy
Participate in regular audits of clinical activity, quarterly reporting, research projects and utilise data from the services Key Performance Indicators to enhance individual practitioners and the teams clinical practice
Take a lead or assist in the management and organisation of work as required, utilising the teams resources to ensure the effective and efficient delivery of high-quality patient care
Balance conflicting demands, including delegating work and understanding Service Key Performance Indicators
Participate in service development and make an active contribution to pursuing the aims, objectives and overall strategy of the EHWS and the Trust
Research & Development Activity
To lead and participate in regular audits, quarterly reporting, and research projects for the improvement of the teams clinical practice
To collaborate with other team members in the design and implementation of audit and research projects
Clinical and Practice Governance
Participate fully in providing quality care in line with local and national guidelines e.g. NICE Guidance & Quality Standards relating to children and/or young people with mental health difficulties and social care difficulties
Observe and maintain strict confidentiality with regards to any patient/family/staff records and information in line with the requirements of the Data Protection
Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies
The post holder must adhere to the Trust risk assessment and risk management processes
The post holder must adhere to infection control policies and procedures
It is a condition of your employment that you are currently registered with the relevant professional body, and it is your responsibility to maintain your professional registration
Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust
Provide patients and their families/carers with information on standards they should expect from the team
The post holder is required to participate in relevant emergency preparedness processes and Business Continuity for their team and the EHWS
Job description Job responsibilities Job Purpose: To work in an exciting service which we will be delivering across Cambridgeshire and Peterborough: The Mental Health Support Team (MHST). MHSTs will be based within schools, ensuring children and young people receive faster access to earlier mental health support. You will be one of the key team members in the setup and running of this new service. In this role you will support and provide a high-quality service to students (and their families) experiencing mild to moderate mental health difficulties. This will be done through the supervision and line management of trainee and qualified Educational Mental Health Practitioners (EMHPs), and through direct delivery of evidence-based interventions to support the recovery of young people referred to the service, utilising skills and knowledge of CBT and child and adolescent mental health practice, and knowledge of whole school approaches to mental health. This work will be in accordance with clinical governance processes and professional standards. Main Duties and Responsibilities Clinical Under the direction of the MHST Senior Clinician, be accountable and responsible for a defined clinical caseload Provide screening, assessment, psychosocial formulations and interventions (e.g. psycho-educational interventions, Guided Self Help, CBT, solution focused work, systemic work and group support), and to measure outcomes for all interventions, for mild to moderate mental health difficulties in educational settings Provide a service that is comprehensive and accessible to the whole school community, targeting mild to moderate mental health problems in children and young people aged 4 to 19 years old Provide a service that is equitable and non-discriminatory in terms of age, gender, ethnicity and disability or any other protected characteristic Support professionals in making appropriate referrals and in carrying out the mental health aspects of their own roles. To liaise closely with other professionals including colleagues in the Emotional Health and Wellbeing Service, YOUnited, Paediatricians, Specialist Child and Adolescent Mental Health services, school counsellors, Childrens Services and other voluntary agencies Make appropriate referrals to other service providers in the statutory and voluntary sectors and redirect clients to other sources of appropriate support within the local community as required To provide consultation as required to other professionals (such as teachers and Family Workers) around mental health issues in children and young people in educational settings Clinically develop the provision of group work for children/young people and training for teaching staff, to include training and mentoring EMHP colleagues in order to improve the quality of the group work and training that we deliver To work creatively with other members of the team to create training packages for teachers and support/awareness sessions for young people and parents/carers Develop a local knowledge of the locality and its services and facilities, particularly in relation to mental health issues To deliver psychoeducation and support to parents/carers and teachers, conveying formulations with sensitivity in easily understood language To enhance emotional wellbeing and to promote or build resilience in children and young people through educational workshops, assemblies and PSHE lessons Conduct risk assessments, prepare risk management plans and initiate appropriate action where indicated (including referrals to relevant secondary care services) To actively contribute to team multi-disciplinary working Demonstrate appropriate understanding of the legal and ethical issues in providing mental health care to children and/or adolescents Demonstrate an understanding of the Mental Health Act, Mental Capacity Act and the Care Act. The post holder will also understand Safeguarding Children and Adults and Child Protection procedures The post holder will be required to work with young people whose behaviour is personally challenging and deal with frequent exposure to highly distressing or highly emotional circumstances To support the rollout of further MHSTs across Cambridgeshire and Peterborough Clinical Supervision and Training Undertake appropriate clinical supervision on a regular basis in accordance with the relevant professional guidelines and policies Provide clinical and case supervision to Education Mental Health Practitioners (EMHPs) and Trainee EMHPs. This will involve supervising two elements of their practice: a. Low intensity cognitive behavioural informed interventions and;b. Whole School Approach to mental health in education settingsc. Attend the EMHP Supervisors Course at the University of East Angliad. Offer training to Education staff and other agencies in CBT based interventionse. Attend locally organised and national training appropriate to the work role Professional Take personal (unprompted) responsibility for achieving agreed clinical activity To develop an area of interest, in discussion with the Clinical & Team Lead to the level whereby the post holder could become a resource of information for the whole service Adhere to the policies and procedures of the Trust and the Service Maintain appropriate clinical records in keeping with service operational policy Participate in setting and reviewing of objectives for the post on an annual basis Participate in activities of continuing professional development (CPD) on an annual basis Attend, organise and chair meetings as appropriate Communication Establish and maintain positive working relationships with professionals, agencies, charities and teams who also provide services to children and/or adolescents in the community. These relationships are a key part of the role in which you will be representing East of England Community Health and Care NHS Trust and will benefit the child/adolescent and/or family Be able to clearly and effectively communicate both clinical and non-clinical information with those receiving care, their families/carers and with other professional colleagues as appropriate The post holder will be able to demonstrate a high level of interpersonal skills, self-awareness and empathy in all communications Represent the team at meetings as delegated by the Senior Clinician and/or Clinical & Team Lead and contribute effectively to the meeting agenda People Management Ensure that clinically supervised staff maintain appropriate clinical records, including outcome data, in keeping with service operational policy Participate in regular audits of clinical activity, quarterly reporting, research projects and utilise data from the services Key Performance Indicators to enhance individual practitioners and the teams clinical practice Take a lead or assist in the management and organisation of work as required, utilising the teams resources to ensure the effective and efficient delivery of high-quality patient care Balance conflicting demands, including delegating work and understanding Service Key Performance Indicators Participate in service development and make an active contribution to pursuing the aims, objectives and overall strategy of the EHWS and the Trust Research & Development Activity To lead and participate in regular audits, quarterly reporting, and research projects for the improvement of the teams clinical practice To collaborate with other team members in the design and implementation of audit and research projects Clinical and Practice Governance Participate fully in providing quality care in line with local and national guidelines e.g. NICE Guidance & Quality Standards relating to children and/or young people with mental health difficulties and social care difficulties Observe and maintain strict confidentiality with regards to any patient/family/staff records and information in line with the requirements of the Data Protection Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies The post holder must adhere to the Trust risk assessment and risk management processes The post holder must adhere to infection control policies and procedures It is a condition of your employment that you are currently registered with the relevant professional body, and it is your responsibility to maintain your professional registration Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust Provide patients and their families/carers with information on standards they should expect from the team The post holder is required to participate in relevant emergency preparedness processes and Business Continuity for their team and the EHWS
Person Specification
Qualifications & Training
Essential
- Educational Mental Health Practitioner (EMHP) Qualification
- Core professional qualification relevant to mental health e.g. nursing with specialism in mental health or learning disability nursing, Occupational Therapy, Social Work.
- Evidence of continued professional development
Desirable
- A qualification in provision of supervision
- Post Graduate qualification
- Registration with relevant professional body
Experience
Essential
- Two years+ experience as a Band 5 or equivalent clinician
- Able to demonstrate an appropriate level of knowledge of mental health practice from previous experience
- Demonstrate effective risk assessment and risk management experience
- Experience of providing supervision
- Experience in the delivery of evidence-based interventions for children and adolescents
- Experience in working in a team and partnership working
Desirable
- Experience of delivering training
- Experience of leadership
- Experience in developing others
Knowledge & Skills
Essential
- Excellent communication skills
- Able to effectively prioritise own workload and use team resources effectively
- Ability to use outcome measures for both clinical and audit purposes
- Risk assessment knowledge and skills
- Ability to safeguard and promote the welfare of children and young people/vulnerable adults
Desirable
- Sound knowledge of national legislation and drivers and other legislation related to the care of children and young people, educational provision and mental health
- Knowledge of NICE, CQC standards and regulations
Person Specification Qualifications & Training Essential Educational Mental Health Practitioner (EMHP) Qualification Core professional qualification relevant to mental health e.g. nursing with specialism in mental health or learning disability nursing, Occupational Therapy, Social Work. Evidence of continued professional development Desirable A qualification in provision of supervision Post Graduate qualification Registration with relevant professional body Experience Essential Two years+ experience as a Band 5 or equivalent clinician Able to demonstrate an appropriate level of knowledge of mental health practice from previous experience Demonstrate effective risk assessment and risk management experience Experience of providing supervision Experience in the delivery of evidence-based interventions for children and adolescents Experience in working in a team and partnership working Desirable Experience of delivering training Experience of leadership Experience in developing others Knowledge & Skills Essential Excellent communication skills Able to effectively prioritise own workload and use team resources effectively Ability to use outcome measures for both clinical and audit purposes Risk assessment knowledge and skills Ability to safeguard and promote the welfare of children and young people/vulnerable adults Desirable Sound knowledge of national legislation and drivers and other legislation related to the care of children and young people, educational provision and mental health Knowledge of NICE, CQC standards and regulations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
East of England Community Health and Care NHS Trust (Cambridge)
Address
2 Phorpres Close
Cygnet Park
Peterborough
PE7 8FZ
United Kingdom
Employer's website
https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East of England Community Health and Care NHS Trust (Cambridge)
Address
2 Phorpres Close
Cygnet Park
Peterborough
PE7 8FZ
United Kingdom
Employer's website
https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)
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MASH Health Practitioner
East of England Community Health and Care NHS Trust (Cambridge) View all jobs
Posted 25 day(s) ago
Reference: 2425812
Job summary
Are you Registered Children Nurse/Midwife/SCHPN qualified or equivalent and have Safeguarding training or experience?
Do you want a challenging but rewarding role working with various agencies?
Then this Multi-agency safeguarding hub (MASH) Health Practitioner role should interest you!
The MASH Health Practitioner will be a key member in the day to day running of the MASH health function provided by East of England Community Health and Care NHS Trust across Cambridgeshire and Peterborough.
As a key practitioner in the MASH you will be responsible for the collation and analysis of health information to contribute to multi-agency decision making to safeguard and protect children when referrals are received by Social Care.
Why not click on the link to the Job Description and find out more about the role.
We look forward to receiving your application!
Should we receive a high number of applications, we reserve the right to close this vacancy at any point after 19th October 2026
Main duties of the job
You will synthesise and analyse health information to appropriately inform strategy meetings and MASH enquiry risk assessments within the MASH.
You will apply your professional judgement and help partner agencies to understand the health view when establishing risk and applying Local Authority thresholds to children and families.
You will work alongside co-located partner agencies collaboratively to share information and contribute to joint decision making for children and families at risk,
You will participate in the evaluation of MASH processes to ensure safe and appropriate information sharing within the MASH and across the wider health economy.
You will support with the collection and review of data to support the development and understanding of the Health MASH workload.
To ensure the maintenance of high standards of record keeping and documentation on cases where information has been shared.
To highlight concerns regarding practice to the appropriate named professional within the provider organisation or directly with the ICB Designated Nurse in the case of primary care.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.
If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.
Details
Date posted
14 October 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year per annum, pro-rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
448-CCYP-8330916
Job locations
Cambridgeshire Constabulary Headquarters / Sand Martin House
Hinchingbrooke Business Park, Brampton Road
Huntingdon and Peterborough
PE29 6NP
United Kingdom
Job description
Job responsibilities
Job Purpose:
Respond to requests for health information within the MASH as per the memorandum of understanding, GDPR, Data Protection Act and Information Sharing Agreement to safeguard and protect children from significant harm.
Collate and analyse health information in relation to risk of significant harm to contribute to multi-agency decision making to safeguard and protect children.
Facilitate interpretation of health information in relation to safeguarding risks within own scope of practice.
Liaise with health colleagues/other health agencies where necessary and to support their attendance at strategy meetings for cases already open to them.
To actively gather, share information and participate in strategy discussions for cases that are not open to EEC currently.
Facilitate expert health advice/interpretation of health information where necessary to ensure health specific risk is fully understood and considered in decision making to safeguard children.
Signpost multi-agency colleagues to appropriate relevant health staff within the health system to seek information not readily available to EEC through SystmOne as necessary.
Support Service Lead in internal and multi-agency audits.
Liaise with health partners to share information and outcomes from MASH enquiries and Strategy meetings as appropriate.
Main Duties and Responsibilities
To manage and analyse highly complex information to appropriately inform strategy meetings and risk assessments within the MASH. East of England Health and Care NHS Trust: delivering excellence in children and young peoples health services.
Ensure the Named Professional/safeguarding team specialist nurses are aware of serious cases involving EEC and Datix system is utilised to consider learning within the Trust services.
Participate in MASH management meetings to ensure continued health contribution in the development of the MASH function.
To highlight concerns regarding practice to the appropriate named professional within the provider organisation or directly with the ICB Designated Nurse in the case of primary care.
Ensure the health team has access and share health records for children as per MASH Information Sharing Agreement and act as a conduit for information sharing between the health economy and MASH in the case of children and as appropriate parents, or carers.
Contribute to the evaluation of MASH processes from a health perspective to ensure safe and appropriate information sharing within the MASH and across the wider health economy.
To contribute to regular audit of referrals to Childrens Social Care from the Health System.
To maintain high standards of record keeping and documentation on cases where information has been shared.
To ensure regular safeguarding supervision is accessed as per the EEC Safeguarding Supervision Policy.
Communication
To establish good working relationships and work collaboratively with other agencies including social care, Police and other health care providers.
Participate in case and strategy discussions and inform decision making regarding thresholds and risk.
Contribute to the safe and effective running of the health contribution to the MASH service in a timely manner, utilising resources efficiently.
To promote effective safe communication networks between health agencies and social care.
To maintain a clear focus of healths role and offer professional challenge to support resolution of professional disagreements and disputes as needed.
Undertake Audit where required to assist the Service Lead in providing appropriate data to contribute to quality assurance of MASH activity.
Support the lead nurse to provide appropriate data as required by the MASH Operational group.
The post holder will receive safeguarding and clinical supervision from the within EEC Safeguarding Children Team and as required from the EEC Assistant Director of Safeguarding.
The post holder is expected to work in collaboration with multi-agency partners to promote effective information sharing and assessment to contribute to the safeguarding of children and vulnerable adults.
To maintain knowledge and expertise on local and national policy in relation to safeguarding children.
Ensures that own personal and professional development maintains a high level of expertise in relation to safeguarding children.
People Management
Maintaining own professional development and requirement to take part in appraisal and KSF process.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
The post holder must adhere to the Trust risk assessment and risk management processes
The post holder must adhere to infection control policies and procedures
It is a condition of your employment that you are currently registered with the NMC, and it is your responsibility to maintain your professional registration.
Undertake mandatory training and any other training relevant to the role as required by England
The post holder must participate in clinical and other audits as required
Participate in safeguarding supervision on a regular basis
The post holder is required to participate in relevant emergency preparedness process for their team.
Work collaboratively with partner agencies in maintaining good communication, joint working and providing advice on issues specific to health within the MASH.
Ensure that equality and diversity principles are integral to all activities
Job description Job responsibilities Job Purpose: Respond to requests for health information within the MASH as per the memorandum of understanding, GDPR, Data Protection Act and Information Sharing Agreement to safeguard and protect children from significant harm. Collate and analyse health information in relation to risk of significant harm to contribute to multi-agency decision making to safeguard and protect children. Facilitate interpretation of health information in relation to safeguarding risks within own scope of practice. Liaise with health colleagues/other health agencies where necessary and to support their attendance at strategy meetings for cases already open to them. To actively gather, share information and participate in strategy discussions for cases that are not open to EEC currently. Facilitate expert health advice/interpretation of health information where necessary to ensure health specific risk is fully understood and considered in decision making to safeguard children. Signpost multi-agency colleagues to appropriate relevant health staff within the health system to seek information not readily available to EEC through SystmOne as necessary. Support Service Lead in internal and multi-agency audits. Liaise with health partners to share information and outcomes from MASH enquiries and Strategy meetings as appropriate. Main Duties and Responsibilities To manage and analyse highly complex information to appropriately inform strategy meetings and risk assessments within the MASH. East of England Health and Care NHS Trust: delivering excellence in children and young peoples health services. Ensure the Named Professional/safeguarding team specialist nurses are aware of serious cases involving EEC and Datix system is utilised to consider learning within the Trust services. Participate in MASH management meetings to ensure continued health contribution in the development of the MASH function. To highlight concerns regarding practice to the appropriate named professional within the provider organisation or directly with the ICB Designated Nurse in the case of primary care. Ensure the health team has access and share health records for children as per MASH Information Sharing Agreement and act as a conduit for information sharing between the health economy and MASH in the case of children and as appropriate parents, or carers. Contribute to the evaluation of MASH processes from a health perspective to ensure safe and appropriate information sharing within the MASH and across the wider health economy. To contribute to regular audit of referrals to Childrens Social Care from the Health System. To maintain high standards of record keeping and documentation on cases where information has been shared. To ensure regular safeguarding supervision is accessed as per the EEC Safeguarding Supervision Policy. Communication To establish good working relationships and work collaboratively with other agencies including social care, Police and other health care providers. Participate in case and strategy discussions and inform decision making regarding thresholds and risk. Contribute to the safe and effective running of the health contribution to the MASH service in a timely manner, utilising resources efficiently. To promote effective safe communication networks between health agencies and social care. To maintain a clear focus of healths role and offer professional challenge to support resolution of professional disagreements and disputes as needed. Undertake Audit where required to assist the Service Lead in providing appropriate data to contribute to quality assurance of MASH activity. Support the lead nurse to provide appropriate data as required by the MASH Operational group. The post holder will receive safeguarding and clinical supervision from the within EEC Safeguarding Children Team and as required from the EEC Assistant Director of Safeguarding. The post holder is expected to work in collaboration with multi-agency partners to promote effective information sharing and assessment to contribute to the safeguarding of children and vulnerable adults. To maintain knowledge and expertise on local and national policy in relation to safeguarding children. Ensures that own personal and professional development maintains a high level of expertise in relation to safeguarding children. People Management Maintaining own professional development and requirement to take part in appraisal and KSF process. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes The post holder must adhere to infection control policies and procedures It is a condition of your employment that you are currently registered with the NMC, and it is your responsibility to maintain your professional registration. Undertake mandatory training and any other training relevant to the role as required by England The post holder must participate in clinical and other audits as required Participate in safeguarding supervision on a regular basis The post holder is required to participate in relevant emergency preparedness process for their team. Work collaboratively with partner agencies in maintaining good communication, joint working and providing advice on issues specific to health within the MASH. Ensure that equality and diversity principles are integral to all activities
Person Specification
Qualifications & Training
Essential
- Specialist Community Public Health Nurse/ RN (Child)/ RSCN (part 8 or 15)/RM/RMN
- Post registration training or experience in Safeguarding Children
- Up to date with Level 3 safeguarding children training as per the EEC mandatory guidance
Desirable
- Evidence of ongoing professional development regarding Safeguarding Children
- Evidence of staff supervision
Knowledge & Skills
Essential
- Competent in basic IT skills
- Competent SystmOne user
- Ability to work proactively across organisational and agency boundaries to promote the welfare of children and young people
- Confidence to challenge appropriately in difficult situations
- Understanding of the Children Act (1989 & 2004) and the National Service Framework for Children and Young People
- Expert knowledge of Working Together to Safeguard Children 2026
- Knowledge of acute and community children's health services
- Awareness and understanding of EEC safeguarding policies
Desirable
- Knowledge of legislation and all standards relevant to Safeguarding Children and Child Protection
Experience
Essential
- Knowledge of national and local safeguarding policies, guidance, and legislation
- Demonstrates excellent knowledge and understanding of child maltreatment and its impact on children and families
- Substantial experience in working with children and families where there are safeguarding and child protection concerns
- Significant experience of multi-agency working
- Experience in auditing practice
Desirable
- Experience in influencing and developing changes to policy and procedure across a service
- Experience in developing a safe organisational environment for children and young people
Person Specification Qualifications & Training Essential Specialist Community Public Health Nurse/ RN (Child)/ RSCN (part 8 or 15)/RM/RMN Post registration training or experience in Safeguarding Children Up to date with Level 3 safeguarding children training as per the EEC mandatory guidance Desirable Evidence of ongoing professional development regarding Safeguarding Children Evidence of staff supervision Knowledge & Skills Essential Competent in basic IT skills Competent SystmOne user Ability to work proactively across organisational and agency boundaries to promote the welfare of children and young people Confidence to challenge appropriately in difficult situations Understanding of the Children Act (1989 & 2004) and the National Service Framework for Children and Young People Expert knowledge of Working Together to Safeguard Children 2026 Knowledge of acute and community children's health services Awareness and understanding of EEC safeguarding policies Desirable Knowledge of legislation and all standards relevant to Safeguarding Children and Child Protection Experience Essential Knowledge of national and local safeguarding policies, guidance, and legislation Demonstrates excellent knowledge and understanding of child maltreatment and its impact on children and families Substantial experience in working with children and families where there are safeguarding and child protection concerns Significant experience of multi-agency working Experience in auditing practice Desirable Experience in influencing and developing changes to policy and procedure across a service Experience in developing a safe organisational environment for children and young people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
East of England Community Health and Care NHS Trust (Cambridge)
Address
Cambridgeshire Constabulary Headquarters / Sand Martin House
Hinchingbrooke Business Park, Brampton Road
Huntingdon and Peterborough
PE29 6NP
United Kingdom
Employer's website
https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East of England Community Health and Care NHS Trust (Cambridge)
Address
Cambridgeshire Constabulary Headquarters / Sand Martin House
Hinchingbrooke Business Park, Brampton Road
Huntingdon and Peterborough
PE29 6NP
United Kingdom
Employer's website
https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)
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SPOC Telephone Advisor
East of England Community Health and Care NHS Trust (Cambridge) View all jobs
Posted 1 month(s) ago
Reference: 448-LCA-7954487-A
Job summary
Could you use your skills and experience to support the Luton Adults Single Point of Contact to promote great care?
Are you enthusiastic, organised and adaptable?
Would you enjoy the opportunity to work as part of a small proactive team?
We have an exciting opportunity to expand our team of Single Point of Contact/RMS Telephone Advisors within the Referral Management Service (RMS). If you are enthusiastic, motivated and have excellent communication skills we would like to hear from you.
The SPOC/RMS is staffed by qualified clinicians who are supported by SPOC/RMS Telephone Advisors with the skills necessary to determine the most effective pathway for delivery of patient care in a timely manner. The post holder will work closely with the clinicians processing referrals, answering a variety of telephone calls and utilising strong initiative skills to provide excellent administration support throughout the shift.
Whilst this rewarding non-clinical role can be fast paced and challenging, full support and training will be provided and the Trust is committed to staff development.
The service works 365 days per year including weekends and bank holidays from 8am-9pm. We are looking for flexible staff that are able to cover shifts on a rota basis.
Main duties of the job
'Should we receive a high number of applications we reserve the right to close this vacancy at any point after 08/10/ 2026'.
The post holder will manage all incoming communications including telephone, email or letter and/or any other forms of communication. The post holder will use information systems to establish the urgent status of potential new referrals.
The post holder will manage day to day enquiries and requests for information. The post holder will work to agreed pathways and protocols to support Community Nursing and Specialist teams.
Shift patterns 08:00 - 16:00, 09:00 - 17:00, 13:00 -21:00
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.
If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.
Details
Date posted
01 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum, pro-rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
448-LCA-7954487-A
Job locations
The Poynt
Poynters Road
Luton
LU4 0LA
United Kingdom
Job description
Job responsibilities
Provide an initial point of contact by telephone or email for patients, carers and referrers to Luton Community services including community nursing, end of life care (EOLC) and urgent response services.
To answer all incoming telephone calls, complete an initial screening and direct them to appropriate clinician/practitioner across the organisation
Will be responsible for inputting and uploading new referrals onto System one,completing triage templates to ensure all relevant information is obtained and adding to the correct Caseload.
Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including Community Nursing staff providing home visits and urgent response services
Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.
To complete accurate patient records to ensure continuity of careand enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative requirements.
To contribute to the continuous improvement and development of the service provision
Ability to work autonomously and as part of a teamto establish priorities and proceed with objectives with minimal supervision.
The Single Point of Access is a 24 hour a day, 365 days a year service that is covered by an specific out of hours nursing team each evening/night between the hours of 9pm until 8am. SPOC telephone Advisers will be expected to work a shift pattern to cover the service between the hours of 8am and 9pm.
Job description
Job responsibilities
Provide an initial point of contact by telephone or email for patients, carers and referrers to Luton Community services including community nursing, end of life care (EOLC) and urgent response services.
To answer all incoming telephone calls, complete an initial screening and direct them to appropriate clinician/practitioner across the organisation
Will be responsible for inputting and uploading new referrals onto System one,completing triage templates to ensure all relevant information is obtained and adding to the correct Caseload.
Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including Community Nursing staff providing home visits and urgent response services
Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.
To complete accurate patient records to ensure continuity of careand enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative requirements.
To contribute to the continuous improvement and development of the service provision
Ability to work autonomously and as part of a teamto establish priorities and proceed with objectives with minimal supervision.
The Single Point of Access is a 24 hour a day, 365 days a year service that is covered by an specific out of hours nursing team each evening/night between the hours of 9pm until 8am. SPOC telephone Advisers will be expected to work a shift pattern to cover the service between the hours of 8am and 9pm.
Person Specification
Qualifications and Training
Essential
- Good level of education equivalent of NVQ Level 3 or above
Desirable
- Training in telephone call handling/ triage within health care setting
Experience
Essential
- Knowledge and experience of working within a health care setting
- Telephone call handling within a health care setting
- Regular requirement for concentration
- Regular requirement to deal with distressing or emotionally charged communication
Desirable
- Experience of Referral Management & prioritization using agreed protocols within health care setting
- Telephone triage within health care setting- e.g. NHS Direct, 111, GP Out of Hours, GP Practice, Ambulance Service
Knowledge and Skills
Essential
- Excellent accurate keyboard skills
- Excellent telephone skills and manner
- Proficient in use of computerised patient electronic record systems.
- Proficient in the use of IT systems e.g. Word, Excel to a high standard
- The ability to organise and prioritise own workload within an agreed schedule of work and to work under pressure and within agreed timescales
- Ability to work flexibly as part of a team
- Display the ability to exercise initiative, tact and judgement and be able to make decisions within agreed parameters when required to do so
- Ability to communicate effectively when under pressure
- Good customer care skills
- Positive attitude and approach to responding to all queries and contacts in a helpful manner
- Ability to analyse information quickly and effectively, thereby ensuring correct pathway is chosen
Desirable
- Using SystmOne (S1) A/I
Person Specification
Qualifications and Training
Essential
- Good level of education equivalent of NVQ Level 3 or above
Desirable
- Training in telephone call handling/ triage within health care setting
Experience
Essential
- Knowledge and experience of working within a health care setting
- Telephone call handling within a health care setting
- Regular requirement for concentration
- Regular requirement to deal with distressing or emotionally charged communication
Desirable
- Experience of Referral Management & prioritization using agreed protocols within health care setting
- Telephone triage within health care setting- e.g. NHS Direct, 111, GP Out of Hours, GP Practice, Ambulance Service
Knowledge and Skills
Essential
- Excellent accurate keyboard skills
- Excellent telephone skills and manner
- Proficient in use of computerised patient electronic record systems.
- Proficient in the use of IT systems e.g. Word, Excel to a high standard
- The ability to organise and prioritise own workload within an agreed schedule of work and to work under pressure and within agreed timescales
- Ability to work flexibly as part of a team
- Display the ability to exercise initiative, tact and judgement and be able to make decisions within agreed parameters when required to do so
- Ability to communicate effectively when under pressure
- Good customer care skills
- Positive attitude and approach to responding to all queries and contacts in a helpful manner
- Ability to analyse information quickly and effectively, thereby ensuring correct pathway is chosen
Desirable
- Using SystmOne (S1) A/I
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East of England Community Health and Care NHS Trust (Cambridge)
Address
The Poynt
Poynters Road
Luton
LU4 0LA
United Kingdom
Employer's website
https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East of England Community Health and Care NHS Trust (Cambridge)
Address
The Poynt
Poynters Road
Luton
LU4 0LA
United Kingdom
Employer's website
https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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