Job description

Job responsibilities

Main Responsibilities

Office and Facilities Management

• Oversee the day-to-day operation of PCN office facilities, ensuring they are safe, organised and welcoming.
• Manage room bookings and coordinate the use of administrative spaces.
• Liaise with premises providers and contractors regarding maintenance, repairs and service issues.
• Order and manage office supplies, equipment and resources.
• Maintain equipment inventories and coordinate servicing, testing and maintenance schedules.
• Support compliance with health and safety requirements, including fire safety, risk assessments and first aid arrangements.

Workforce and HR Administration

• Coordinate recruitment processes, including advertising vacancies, arranging interviews and issuing correspondence.
• Assist with onboarding new staff, preparing offer documentation, induction packs and access requests.
• Support pre-employment checks, including DBS applications, right-to-work checks, references and employment compliance requirements.
• Maintain accurate and confidential staff records in line with GDPR, employment legislation and CQC requirements.
• Monitor annual leave, sickness absence and workforce records, escalating issues where appropriate.
• Maintain records relating to mandatory training, professional registration, occupational health and staff vaccinations.
• Support workforce planning, staff wellbeing initiatives and learning and development activities.
• Assist with the development and maintenance of an annual PCN training programme.

Governance and Compliance

• Support compliance with CQC standards and PCN governance requirements.
• Maintain policy, procedure and operational documentation, ensuring version control and accessibility.
• Assist with internal and external audits and provide evidence and documentation as required.
• Ensure information governance, confidentiality and data protection requirements are adhered to at all times.
• Support the implementation and review of policies and procedures across the organisation.

Administrative and Operational Support

• Organise and minute Board meetings, leadership meetings and other PCN forums.
• Manage PCN-wide communications, ensuring information is shared effectively with practices and staff.
• Process staff expense claims and maintain associated records.
• Act as a key point of contact for PCN staff, practices and external stakeholders.
• Provide administrative support to service developments, projects and operational initiatives.
• Provide support covering reception at our weekly Health Hub.

Service Support and Improvement

• Work with clinical and operational colleagues to support the smooth delivery of PCN clinics.
• Coordinate resources, space and equipment to support efficient service delivery.
• Identify opportunities to improve administrative systems, processes and staff experience.
• Contribute to service improvement projects and the development of efficient ways of working.

Person Specification

Qualifications

Essential

• Educated to GCSE level (or equivalent), including English and Mathematics.

Desirable

• A relevant HR qualification (e.g CIPD Level 3 or equivalent)

Experience

Essential

• Significant experience in an administrative, office management or operational support role.
• Experience of managing competing priorities and coordinating multiple workstreams.
• Experience of maintaining accurate records and administrative systems.
• Experience of supporting HR or workforce administration processes.

Desirable

• Experience of working in primary care
• Experience of working in a GP practice
• Experience of supervising staff or coordinating administrative teams.

Knowledge and Skills

Essential

• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• Ability to work independently and use initiative.
• High level of accuracy and attention to detail.
• Experience of minute taking and supporting meetings.
• Experience supporting recruitment, induction and staff training processes.
• Good understanding of confidentiality, GDPR and information governance principles.
• Proficient in Microsoft Office applications, including Outlook, Word, Excel and Teams.
• Ability to build effective working relationships with a wide range of stakeholders.

Desirable

• Experience working within the NHS, Primary Care Network or healthcare environment.
• Experience using EMIS Web & SystmOne.
• Knowledge of CQC standards and healthcare governance requirements.

Personal Attributes

Essential

• Professional, reliable and approachable.
• Flexible and adaptable to changing priorities.
• Committed to teamwork and continuous improvement.
• Able to work calmly under pressure and meet deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and Central Brighton Primary Care Network

Address

Freedom Works

4th Floor, Barts House

Black Lion Street

Brighton

BN1 1ND

United Kingdom

Job description

Job responsibilities

Key Responsibilities

• Long-Term Condition Support

Support delivery of long-term condition reviews in line with QOF and practice protocols.

Undertake routine health checks including blood pressure, pulse, oxygen saturations, temperature, height, weight and BMI.

Support reviews for patients with diabetes, hypertension, COPD, asthma, cardiovascular disease and respiratory illness.

Undertake follow-up reviews as directed by registered clinicians

Promote healthy lifestyles and support patients to self-manage their long-term conditions where appropriate.

• Community Home Visiting

Undertake planned home visits to housebound patients using the Home Visit Risk Assessment tool.

Support monitoring of patients with frailty, dementia and multiple long-term conditions.

Observe and report changes in physical and mental wellbeing to the supervising clinician.

Follow lone working and home visit policies, managing own caseload while escalating concerns appropriately.

Support proactive monitoring of patients identified as being at risk of deterioration.

• Clinical Skills and Procedures

Perform venepuncture/phlebotomy within competency framework.

Obtain routine physiological observations and calculate NEWS2 where appropriate.

Collect clinical information to support holistic assessments undertaken by registered clinicians

• Risk Assessment and Safeguarding

Identify and report risks including pressure damage, falls, malnutrition and dehydration, safeguarding concerns and environmental hazards.

Report safeguarding concerns immediately following PCN procedures and safeguarding policy.

• Health Hub Support

This is a Frailty and Outreach Team role, supporting the delivery of frailty and outreach services across East & Central Brighton PCN. In addition to these responsibilities, the postholder will provide planned reception support at the Health Hub on Fridays, triaging patients on arrival.

• Care Coordination

Liaise with GPs, nurses and multidisciplinary team to ensure continuity of care.

Communicate effectively with patients, carers and members of the multidisciplinary team to support coordinated care.

Support follow-up appointments, referrals and signposting to local services.

• Clinical Systems and Documentation

Use SystmOne and EMIS to accurately document clinical activity and maintain patient records.

Maintain confidentiality and accurate documentation in accordance with Data Protection and GDPR.

General Responsibilities

Work in accordance with PCN policies, procedures and values.

Maintain confidentiality and adhere to information governance and safeguarding requirements.

Demonstrate professionalism, integrity and a patient-centred, compassionate approach.

Maintain clinical competencies and undertake ongoing professional development.

Be adaptable and responsive to evolving PCN priorities and patient needs.

Recognise the importance of safeguarding; report any concerns of abuse immediately and correctly.

Embed equality, diversity and inclusion in all aspects of work.

Contribute positively to service development and continuous quality improvement.

Key Relationships

• PCN Team Manager and Clinical Leads
• General Practitioners
• Community Specialist Nurses and Nursing Associates
• Allied Health Professionals (Physiotherapists and Occupational Therapists)
• Clinical Pharmacists
• Home Visiting Paramedics
• Social Prescribers
• Mental Health Services
• Patients, carers and families
• Community, voluntary and third-sector organisations

Person Specification

Qualifications

Essential

• NVQ Level 3 in Health and Social Care or equivalent
• Phlebotomy certificate/ Competence in venepuncture/phlebotomy
• Full UK driving licence and access to reliable vehicle.

Desirable

• BLS Training
• Care Certificate
• Training in long-term condition monitoring (e.g. diabetes, respiratory or cardiovascular care).
• Training in dementia awareness or frailty care.

Experience

Essential

• Experience working as a Healthcare Assistant in a primary care, community or other healthcare setting.
• Experience undertaking routine clinical observations (e.g. blood pressure, pulse, oxygen saturations, temperature, height and weight).
• Experience undertaking venepuncture/phlebotomy.
• Experience supporting patients with long-term conditions.
• Experience undertaking planned home visits or working with housebound or vulnerable patients.
• Experience maintaining accurate clinical records using electronic patient record systems (e.g. EMIS or SystmOne).
• Experience working effectively within a multidisciplinary team.
• Ability to recognise and escalate changes in a patient's condition appropriately.
• Knowledge of safeguarding principles and the ability to recognise and report concerns.

Desirable

• Experience supporting long-term condition reviews within primary care.
• Experience working with older adults living with frailty, dementia or multiple long-term conditions.
• Knowledge of proactive care, frailty management and hospital avoidance.
• Knowledge of local health, social care and voluntary sector services.
• Experience promoting healthy lifestyles and supporting self-management.
• Experience working within Primary Care Networks or NHS community services.

Knowledge, Skills and Attributes

Essential

• Excellent communication and interpersonal skills.
• Compassionate, professional and person-centred approach.
• Able to work independently within agreed competencies.
• Good organisational and time management skills.
• Able to prioritise workload and adapt to changing demands.
• Able to recognise own limitations and seek support appropriately.
• IT literate and able to use electronic clinical record systems.

Desirable

• Interest in proactive care, frailty and community healthcare.
• Commitment to continuous professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and Central Brighton Primary Care Network

Address

East & Central Brighton Primary Care Network

Fourth Floor, Freedom Works, Barts House, Black Lion St,

Brighton

East Sussex

BN1 1ND

United Kingdom