Job description

Job responsibilities

• Patient reception and navigation act as a central point of contact, respond to enquiries and guide patients through the Same Day Access Service.
• EMIS administration use EMIS to record patient arrivals, maintain accurate patient records, manage appointment information and support clinical workflows.
• Appointment and triage coordination book appropriate Same Day Access, practice and NHS 111 appointments and maintain triage and appointment lists.
• Clinical administrative support process tasks, messages and requests from GPs and other authorised clinical colleagues accurately and within agreed timescales.
• Referrals and communications process outgoing healthcare referrals and support effective communication between the service, member practices and other healthcare providers.
• Patient information and confidentiality ensure patient information is complete, accurate, contemporaneous and handled securely and confidentially.
• Performance monitoring and reporting record and collate activity data and contribute to dashboards, KPIs, audits, patient surveys and performance reports.
• Patient experience and service improvement gather feedback, respond appropriately to concerns and contribute to initiatives that improve patient access, experience and the overall effectiveness of the service.

Person Specification

Experience

Essential

• Experience in a reception, administrative, customer service or coordination role within a busy environment
• Experience of using EMIS in a Primary Care or healthcare setting

Skills and Abilities

Essential

• Excellent communication skills and patient/customer service skills
• Strong organisational, prioritisation and administrative skills

Knowledge

Essential

• Understanding of confidentiality, information governance and accurate record keeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tower Hamlets GP Care Group

Address

GP Care Group

GP Practices across PCN 5 & 6

London

E14 3BQ

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Job description

Job responsibilities

For a more detailed job description and person specification please see attached JD & PS.

For contact information please see below.

Person Specification

Qualifications

Essential

• Doctoral level training in clinical/counselling psychology (HCPC registered) or counsellor/qualified psychotherapist
• AND Training/willing to train in at least one of the following NICE recommended psychological therapies: - Couple Therapy for Depression - Dynamic Interpersonal Therapy (DIT) - Interpersonal Therapy (IPT) - PCE-CfD
• Current registration with required registration body (BACP, UKCP or HCPC)

Desirable

• Talking therapies experience
• Experience in delivering recognised and approved psychological therapies in a primary care setting

Experience

Essential

• Experience of working with a wide range of Psychological problems in Primary Care/ Talking Therapies settings
• Ability to meet agreed/specified service targets
• Ability to manage own caseload and time

Skills & Competencies

Essential

• Full range of skills and competencies as laid out in the competence framework
• Computer literate
• Excellent verbal and written communication skills
• Has received training (either formal of through experience) and carried out safety assessments within scope of practice
• Understanding of issues surrounding clinical safety
• Able to develop good therapeutic relationships with patients

Knowledge

Essential

• Demonstrates an understanding of anxiety disorders and depression and how these problems may present in Primary Care
• Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health / benefits & employment systems
• Knowledge of medication used in anxiety and depression and other common mental health problems
• Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post

Training

Essential

• Good record of Continuing Professional Development and willingness to continue this

Other Requirements

Essential

• High level of enthusiasm and Motivation.
• Advanced communication skills.
• Ability to work within a team and foster good working relationships.
• Ability to use clinical supervision and case management positively and effectively
• Ability to work under pressure
• Regard for others and respect for individual rights of autonomy and confidentiality
• Ability to be self-reflective, whilst working with service users, & in own personal and professional development and in supervision
• The ability and skills to act as an advocate for the new service, to engage and foster good professional relationships with all health professionals in promoting the good integration of this service with the wider health care system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East London NHS Foundation Trust

Address

Union Street Clinic

Union Street

Bedford

MK40 2SF

United Kingdom

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Tasks

• Provide a smooth running comprehensive administrative service for the Care Navigators and Clinical staff to all aspects of the Integrated Urgent Primary Care Services. The Senior Care Navigator will participate in a 4 week rolling rota which will include earlies, days, evenings, weekends and bank holidays with the occasional need to work night shifts.
• Organise and supervise the non-clinical staff to ensure that all available resources are managed effectively.
• Manage problem situations as and when they arise. These could include technical, administrative and staffing issues and queries or complaints from patients and their carers.
• Liaise with clinical staff to enable the smooth running of the Integrated Primary Care service.
• Liaise with the Service Manager in hours about any problems and to highlight issues for service improvement and development.
• Liaise with the on call manager who can offer support outside of office hours.
• Senior Care Navigator has a responsibility to ensure that there is adequate administrative staffing, so that patient care is not compromised.
• Line management responsibility for the Care Navigators. including induction, training, 1 to 1 meetings and appraisals.
• Senior Care Navigator will be fully conversant in the computer systems used by the services (Adastra, Cerner and EMIS web) and will maintain the databases, run uncomplicated search reports and train staff.
• To help the Integrated Primary Care Service and the Single Point of Access to achieve their Key Performance targets without compromising the quality of the services to the patient.
• Where referral to a healthcare professional is not required, offering pathways ensuring the patient is guided appropriately to other services/organisations including PALS and the third sector, social care, community services, voluntary sector, and other independent providers such as pharmacies.
• Provide evidence-based healthcare advice, making every contact count, maximising opportunities for health education/health promotion.
• Responsible for overseeing the Integrated Urgent Primary Care service clinic environment ensuring that supplies are maintained, clinic rooms adhere to health and safety and infection control procedures and standards.

• Line management responsibility for a team of Care Navigators.
• To develop a thorough knowledge of the GP Care Group and to work in accordance with written protocols.
• To provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care, with commitment to building effective working relationships.
• To have good written and verbal communication skills, with the ability to communicate with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.
• To have a sound and up to date knowledge of local health and social care policy, together with service availability and how to access those services.
• To access an accurate database of services available for clients/patients.
• To understand, and be able to disseminate, health promotion information, using this to identify clients who might benefit from these services and to signpost accordingly.
• To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating, as necessary.
• To understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.
• To work with clinicians, in the care of patients facilitating and helping with a variety of patient tests as appropriate.
• To ensure the clinical areas are appropriately stocked with relevant equipment daily.
• To understand the legal, ethical and regulatory principles of the NHS and know personal boundaries and when to seek help.
• To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations.
• To understand the importance of confidentiality.
• To respond appropriately in emergency situations.
• To report any incidents that might compromise health and safety for self, other staff, or customers/patients.
• To assist in the training of other colleagues where appropriate.
• Other liaison/health promotion activities as agreed with the organisation.
• The post holder will be expected to participate in training relevant to the needs of the service.
• The postholder is expected to actively participate in team meetings and contribute to the successful delivery of the service.

Person Specification

Knowledge

Essential

• Advanced knowledge of local health and social care system and wide range of options available for patients in Primary Care

Skills and Abilities

Essential

• Confident in communication methods (both written and verbal) and able to communicate effectively with a range of customer and provider groups
• Effective Organisation Skills
• Ability to work under pressure and meet deadlines

Experience

Essential

• Previous experience in reception or administrative role with customer contact and evidence of ability to use initiative and work independently with line management responsibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tower Hamlets GP Care Group

Address

First Floor Beaumont House

Bancroft Road

London

E1 4DG

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Job description

Job responsibilities

Please kindly refer to the job description and person specification attached to this vacancy for further information.

Person Specification

QUALIFICATIONS

Essential

• Fully registered with the General Medical Council
• On the GMC Specialist Register or within 6 months of CCT
• Higher training in approved training posts for minimum of 3 years and / or previous consultant training.
• Membership or Fellowship of the Royal College of Psychiatrists or equivalent qualification (in accordance with Royal College of Psychiatrists guidelines)
• Approval under Section 12(2) of Mental Health Act 1983 and Approved Clinician status

KNOWLEDGE AND EXPERIENCE

Essential

• Experience of clinical work in General Adult Psychiatry at ST4-6 or Consultant level within the last 3 years
• Excellent working knowledge and experience of the application of the Mental Health Act
• Appreciation and understanding of ethnic minority issues and a commitment to developing culturally sensitive practices
• Understanding of social factors relevant to psychiatry
• Experience of working on an inpatient ward

Desirable

• Experience of service development and introducing new services in mental health
• Knowledge & experience of recovery-informed service delivery and working with patients as experts by experience
• Inpatient experience at consultant level

ORGANISATIONAL SKILLS/ ABILITIES

Essential

• Leadership skills
• Ability to work as a part of multidisciplinary, multi-model team
• Ability to manage complex workloads and support others to do that
• Consultation/liaison skills to services, teams and individuals
• Commitment to working in multidisciplinary setting
• Commitment to working with service users on service development
• Project management ability

Desirable

• Formal leadership and management training
• Experience of team /service leadership
• Experience of organisational development work
• Experience of providing reflective practice to the teams
• Experience of consultations to the teams and individuals

CLINICAL SKILLS

Essential

• Ability to work in multi-disciplinary team and provide leadership for the team
• Self-motivating and innovative
• Expertise in risk assessment and evidence-based intervention after self-harm
• Confident in therapeutic risk taking
• Commitment to clinical governance

Desirable

• Training in a psychological therapy

TEACHING AND SUPERVISION

Essential

• Experience in teaching junior staff
• Good teaching and communication skills
• Experience of teaching medical undergraduates and postgraduates
• Experience of teaching non-medical mental health professionals

Desirable

• Medical education qualification

RESEARCH AND AUDIT

Essential

• Experience of research work, especially in general hospital patients and / or patients with medically unexplained symptoms
• Audit experience

Desirable

• Experience of grant-funded project work
• Publications in peer-reviewed journals in relevant academic fields

OTHER REQUIREMENTS

Essential

• Excellent communication skills
• Ability to get on with colleagues

Desirable

• Media training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East London NHS Foundation Trust

Address

Community Integrated Mental Health Service North Newham

East Ham Memorial Hospital

London

E7 8QR

United Kingdom

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information regarding this post, please kindly refer to the job description and person specification attached to this advert.

For further details / informal visits contact: Laura Gill - CTL

[email protected]

Person Specification

Qualifications

Essential

• A qualification of Mental Health Nurse, Systemic Family Psychotherapist, Clinical Psychologist, Art Psychotherapist, Social Work, Child Psychotherapist, Occupational Therapist, CBT Therapist & Registration, Councillor
• at least two year's post qualification experience.
• Understanding of current NHS/Social Care policies/practices relating to Mental Health and Services and understands the Child Protection Policy.

Desirable

• Parenting qualification and parenting supervision qualification.
• Specific therapeutic modality training and qualification e.g. CBT, DBT, IPT

Experience

Essential

• Previous experience of working in CAMHS
• Experience of working with a wide range of mental health problems commonly seen in CAMHS
• Experience of care planning
• Experience of working in a multi-disciplinary way

Desirable

• Delivery of parenting programmes - Webster-Stratton, Triple P, NVR etc.
• Previous experience working in a community role in mental health capacity.
• Experience of working with a culturally diverse population

Skills

Essential

• Evidence of well-developed clinical skills and knowledge in CAMHS
• Specialist clinical skills within in specific therapeutic modalities
• Able to manage own time and caseload
• Excellent verbal and written communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East London NHS Foundation Trust

Address

CB CAMHS

67 High Street North

Dunstable

LU6 1JF

United Kingdom

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You are encouraged to contact:

Luton CAMHS: Miguel Massa (Lead Child Psychotherapist and E&B Clinical Team Lead) [email protected] or Eugenia Baibazarova (Principal Child and Adolescent Psychotherapist) [email protected] or Natalie Chakaduka (NDT Operational Lead) [email protected]

For details/informal visits. Tel 01582 708140

Person Specification

Qualifications

Essential

• oHonours Degree
• oObservation Course or equivalent pre-clinical course already completed
• oOnly candidates who have been accepted on the IPCAPA training for the academic year beginning Sept'26 to be considered

Desirable

• oprevious relevant professional qualification

Experience

Essential

• oExperience of working with infants/children/young people and their parents/carers with neuro-developmental conditions and providing interventions aimed at facilitating attachment and bonding
• oExperience of work with children/families (pre-latency/latency/adolescent) in a range of community settings
• oExperience in a mental health setting
• oAbility to communicate effectively, orally and in writing, clinically sensitive information to children, young people and parents and other professional colleagues within and outside the NHS

Desirable

• oExperience of multi-agency working (i.e. education, social care, community paediatrics, voluntary sector, etc)
• oExperience in working with child development and community paediatric settings
• oExperience of work with children/families with neurodevelopmental difficulties and learning difficulties
• oExperience of working in an acute setting

Knowledge

Essential

• oSome understanding of what a psychoanalytic approach involves
• oUnderstanding of child development and the relevance of parent-child relationships and its stressors
• oAwareness of impact of early childhood adversity on individual's development, health and well-being

Desirable

• oknowledge of CAMHS and statutory services
• oknowledge of safeguarding principles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East London NHS Foundation Trust

Address

Charter House

Alma Street

Luton

LU1 2PJ

United Kingdom

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)