Job description

Job responsibilities

To assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to the following aspects of patient care - Participation in national cancer screening programmes.

Ensuring robust and supportive referral practices are in place for patients suspected of having cancer; including use of guidelines, professional development, and safety netting of those referred.

Run reports from clinical systems such as Emis (training will be provided if needed).

In support of collaborative working the post holder will form productive and supportive relationships with practice staff who have the skills, knowledge and remit to contribute to this work. e.g., GP practice non clinical cancer champions, social prescribers, pharmacists, secretaries etc.

The post holder will assist the PCN constituent practices to evaluate their screening uptake and engage hard to reach populations and to reduce health inequalities. This will include working alongside practices to enhance processes to track and follow-up screening non-responders.

Take forward proactive monitoring and tracking of patients suspected or confirmed of having a cancer diagnosis ensuring that their journey is processed in a timely and efficient manner, in line with Cancer Waiting Time Targets.

Provide advice and support to practices on cancer audit/referral review of cancer diagnoses. To work with practices to collate the learning from case reviews to identify any trends or learning.

Develop with core staff across the PCN consistent safety netting approaches/systems to monitoring patients who have been referred urgently with suspected cancer or for further investigations to exclude the possibility of cancer.

Source appropriate resources, training, system examples from appropriate organisation such as the Cancer Alliance, Cancer Research UK, Macmillan, and local authority partners.

Be a point of contact for PCN member Practices to develop and implement their cancer screening improvement action plans.

Create a Library of PCN data packs and other resources to support the delivery of information to patients in a wide variety of formats to meet the needs of all patient groups, including those with Learning Disabilities, and people for whom English is not a first language.

Review practice coding for report building and templates to ensure consistency across the PCN and accuracy of data. Identify coding anomalies and liaise with Ardens (template and reports used by all member practices).

Provide the PCN with support to host peer-to-peer learning events that look at data and trends in diagnosis and screening across a Network. Including appropriate contributors from other organisations

Provide support and guidance to ARRS staff in the running and operation of their appointment sessions.

Book patient appointments where necessary.

Code clinician and administration contacts.

Generate reports to help analyse data to understand capacity and demand.

Support patients to book appointments, as part of the various projects, programmes and clinical initiatives

Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.

Support or manage clinics as required including management and monitoring of services and staff rotas.

Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing

Support the coordination and delivery of muti-disciplinary meetings.

Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.

Administrative support as required.

Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services.

Work with key people in the PCN to develop & support collective general practice projects including areas of federated working.

The post holder should demonstrate good organisation and time management skills.

Always maintain confidentiality.

Responsibility for Patient/Client Care, Treatment & Therapy

Support the process of holistically bringing together all of a persons identified care and support needs and explore options to meet these within single personalised care and support plan (PCSP), in line with PCSP best practice based on what matters to the person.

Work both directly and indirectly with patients and their carers to help navigate patients through the early part of the cancer diagnostic pathway. To improve patient compliance and experience, ensuring that all patients are signposted to /or receive information on their referral - including safety netting advice.

To ensure patients continue to be monitored and supported post treatment completion, supporting the patient and their family for post treatment rehabilitation where necessary.

Ensuring Cancer Care reviews are performed by the relevant clinician/s at 3 months and 12 months intervals according to the Quality & Outcomes Framework.

Ability to input information accurately and in a timely manner and to work to tight deadlines.

Develop with practices systems to ensure high quality patient referrals are completed (i.e. the effective review of referrals to ensure with all pre-work such as blood tests or scans are actioned in advance as required).

Be responsible for identifying and resolving delays in the patient pathway, looking at diagnostic test dates and outpatient appointments. Where this is not possible, ways forward are to be discussed with the practice/PCN.

Adaptable and flexible to differing operational frameworks of individual practice and patient needs.

Support the process of helping patients to manage their needs through answering queries, making and managing appointments and ensuring that patients have good quality written or verbal information to help them make choices about their care.

Support the process of patients being able to take up training and employment and to access appropriate benefits where eligible.

Assist the process for patients to access self-management education courses, peer support or interventions that support them in their health and wellbeing increase their activation level.

Supports the process of patients being able to access personal health budgets where appropriate.

Provide co-ordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health & Wellbeing Partnership Coaches and other primary care professionals.

Effectively uses all methods of communication and is aware of and manages barriers to communication.

Supports the process that provides information to patients, their carers and/or relatives on behalf of the team.

Is the point of liaison for service users and interfaces with all health and social care professionals, including keeping everyone informed and updated.

Receives and collates information in connection with the PCN work streams.

Is able to use risk stratification tools provided and supports presentation information in review meetings.

Follows through actions identified in the PCN work streams including arranging tests, referrals, signposting, etc.

For further information please refer to the attached job description

Person Specification

Qualifications

Essential

• Good standard of education GCSE or equivalent in English and Mathematics

Desirable

• A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment
• Degree level education or equivalent

Experience

Essential

• Experience of office procedures working at a high level as part of an administration team / within an administration role.
• Experience of setting up and implementing internal processes and procedures.
• Experience of dealing with sensitive/confidential information.
• Experience of working with reception / telephone environments.
• Proven administrative experience.

Desirable

• Experience of Project support/management.
• Experience of working within Multidisciplinary teams.

Knowledge

Essential

• Understanding of Clinical Governance
• Understanding of Confidentiality and Data Protection Act

Desirable

• Working knowledge of the management of databases
• Knowledge of local guidelines
• Knowledge and understanding of relevant health and social care legislation and initiatives

Other

Essential

• Driver with sole use of vehicle

Autonomy

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Skills & Abilities

Essential

• Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
• Ability to prioritise and organise workload to meet deadlines
• Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times
• Ability to problem solve and support others in resolving problems
• Ability to work in partnership with other agencies
• Ability to manage conflicting issues assertively and sensitively

Desirable

• Ability to use electronic patient record / Emis

Personal Qualities

Essential

• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service
• Ability to communicate with a high level of effectiveness both verbally and in writing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Alliance

Address

Acorn Centre

421 Blackburn Road

Accrington

Lancashire

BB5 1RT

United Kingdom

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Act in accordance with the Nolan Principles of Public Life.
• Provide independent oversight and challenge on quality, safety, patient experience, and continuous improvement.
• Support assurance on corporate and clinical governance arrangements, including policies, standing orders, schemes of delegation, and Board assurance frameworks.
• Provide Board-level oversight of quality and safety performance across all Federation services.
• Support assurance against CQC fundamental standards and statutory and regulatory requirements, including safeguarding, duty of candour, and incident reporting.
• Contribute to CQC inspection readiness, action plans, and ongoing compliance monitoring.
• Provide strategic oversight and challenge on workforce strategy, HR policies, organisational culture, and people-related risks.
• Support equality, diversity, and inclusion and promote a culture of openness, learning, and continuous improvement.
• Support the Chair in maintaining an effective and high-performing Board.
• Act as a constructive sounding board to the Chief Executive Officer while maintaining appropriate non-executive independence.
• Attend and actively contribute to Board meetings and strategy sessions, preparing thoroughly for meetings.

Person Specification

Experience

Essential

• Senior-level experience in quality, governance, HR, organisational development, or a related healthcare or public sector discipline.
• Strong understanding of quality assurance, clinical governance, and risk management.
• Demonstrable experience of workforce governance and HR practice, including employment law and organisational culture.
• Experience of operating at Board or senior leadership level with the ability to provide independent challenge.
• Ability to interpret and scrutinise complex quality, workforce, and performance information.
• Clear commitment to ethical leadership and the Nolan Principles of Public Life.

Desirable

• Previous Non-Executive Director, Trustee, or Board-level experience.
• Experience within the NHS, primary care, or the wider public sector.
• Knowledge of GP federations, at-scale primary care, or commissioned service delivery.
• Experience of working with regulators such as the CQC, NHS England, or Integrated Care Boards.

Additional

Essential

• The appointment is for a three-year term, renewable subject to satisfactory appraisal. The successful candidate will be required to comply with the Federations policies on confidentiality, conflicts of interest, and Fit and Proper Persons requirements. A comprehensive induction and ongoing development will be provided.
• East Lancashire Alliance is committed to equality of opportunity and welcomes applications from all sections of the community. We particularly welcome applications from individuals who are currently underrepresented at Board level.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Alliance

Address

Burnley Business Centre

Empire Way

Burnley

BB12 6HH

United Kingdom

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Maintain up to date skills and knowledge, maintaining awareness of professional issues at an advanced level

Assess effectiveness of own clinical practice and care delivery through self-reflection and peer review, as well as benchmarking and formal evaluation

Promote evidence-based practice through the use of latest research-based guidelines and the development of practice based research

Participate in continuing professional development opportunities to ensure up to date evidence-based knowledge and competence in all aspect of the role is maintained

Develop and maintain a Personal Learning Plan

Maintain their professional registration

Work within the latest Code of Professional Conduct

Record accurate consultation data in patients records in accordance with the latestguidance and other pertinent standards

Keep up to date with the pertinent health-related policy and work with Locality team to consider the impact and strategies for implementation

Work collaboratively with colleagues within and external to the PCN

Participate in multi-disciplinary protocol and clinical pathways

Participate in audits and inspections as appropriate

Participate in PCN meetings reporting progress as required

Practice in compliance with their respective code of professional conduct and within their scope of practice, being responsible and accountable for their decisions, actions and omissions at this level of practice

Demonstrate a critical understanding of their broadened level of responsibility and autonomy and the limits of own competence and professional scope of practice, including when working with complexity, risk, uncertainty and incomplete information

Act on professional judgement about when to seek help, demonstrating critical reflection on own practice, self-awareness, emotional intelligence, and openness to change

Work in partnership with individuals, families and carers, using a range of assessment methods as appropriate

Demonstrate effective communication skills, supporting people in making decisions, planning care or seeking to make a positive change

Use expertise and decision-making skills to inform clinical reasoning

Initiate, evaluate and modify a range of interventions which may include prescribing medicines, therapies, lifestyle advice and care

Exercise professional judgement to manage risk

Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice

Implement and evaluate individual specialised treatment plans for chronic disease patients

Identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects to the patients health

Be a professional role model for the organisation

Actively engage in peer review to inform own and others practice, formulating and implementing strategies to act on learning and make improvements

Actively seek feedback and involvement from individuals, families, carers, communities and colleagues in the co-production of service improvements

Critically assess and address own learning needs, negotiating a personal development plan that reflects the breadth of ongoing professional development across the four pillars of advanced clinical practice (clinical practice, leadership and management, education and research).

Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required

Maintain accurate clinical records in conjunction with extant legislation and to ensure SNOMED CT codes are used effectively

Develop, implement and embed an effective call/recall system

Critically appraise and synthesise the outcome of relevant research, evaluation and audit, using the results to underpin own practice and to inform that of others

Develop and implement robust governance systems and contribute to practice targets QOF, etc., complying with local and regional guidance

Chaperone patients where necessary

Support the team in dealing with clinical emergencies

Support the team with all safeguarding matters in accordance with local and national policies

Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately

Deliver opportunistic health promotion where appropriate

Support the IPC lead, ensuring compliance, and undertaking audit as necessary

Monitor and ensure the safe storage, rotation and disposal of medicines

Undertake overall management of a clinical team, providing guidance when necessary, acting as a mentor to students and newly qualified staff

Maintain an effective clinical staff rota ensuring all clinics are staffed appropriately

Participate in local initiatives to enhance service delivery and patient care

Support and participate in shared learning within the organisation

Develop an area of specialist interest, taking the lead within the organisation

Continually review clinical practices, responding to national policies and initiatives where appropriate

Participate in the review of significant and near-miss events applying a structured approach i.e., root cause analysis RCA

Commensurate with their role, support the development of clinical services within the organisation, liaising with external agencies and professional organisations as required

Develop practice administrative and clinical protocols in line with the needs of the patient and current legislation

Person Specification

Qualifications

Essential

• NMC Registered & Qualified independent prescriber. Educated to Masters Degree level as an Advanced Clinical Practitioner.

Desirable

• Teaching or Mentoring experience and/or qualification

Experience

Essential

• Minimum of 5 years post registration experience Experience in the management of long term conditions for example asthma, COPD, diabetes, coronary heart disease Evidence of appropriate continuing professional development activity to maintain up to date knowledge and on going competence in all aspects of the NP role Proven ability to evaluate the safety and effectiveness of their own clinical practice

Desirable

• Interpreting and implementing local and National policy agendas for health Experience of undertaking audit

Knowledge and skills

Essential

• Understanding and knowledge of policy developments in regards to the delivery of primary care services including General Practice, the GMS/PMS contract, Clinical Governance, Quality and Outcomes Framework and Local/Directed Enhanced Service contracts Understanding of evidence-based practice Knowledge of national standards that inform practice for example National Service Frameworks, NICE guidelines Understanding of their accountability arising from NMC Code of Professional Conduct 2009 and medico-legal aspects of the Nurse practitioner role Understanding of equal opportunity and diversity issues Understanding and maintaining effective communication pathways within the organisation, the PCN and with key external stakeholders
• Effective time management and ability to prioritise workload Excellent interpersonal, verbal and written communication skills Able to analyse data and information; drawing out implications for the patient/impact on care plan Working at a masters level aware or equivalent that encompasses the four pillars of clinical practice, leadership and management, education and research, with demonstration of core capabilities and area specific clinical competencies

Desirable

• Experience of using medical software package Flexibility to work outside core hours Proven record of effective use of networking and influencing skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Lancashire Alliance

Address

Burnley Business Centre

Empire Way

Burnley

BB12 6HH

United Kingdom

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)