Job description

Job responsibilities

• Provide safe, accessible, and high-quality patient-focused care
• ECG recording
• Phlebotomy
• Cannulation
• Use of point of care blood test machines
• Blood Glucose / Ketone Monitoring
• Urinalysis / Pregnancy Testing
• Patient Observations
• Act as chaperone where required
• Maintain appropriate stock levels in the unit
• Monitoring the waiting room
• Providing personal support for patients in the waiting room
• Wound dressings
• Updating the patients medical records where appropriate
• Providing assistance/training to new members of staff to ensure the maintenance of a high-quality service, as and when required
• Ensure all clinical rooms are adequately stocked and prepared for each session
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the Infection, Prevention & Control Policy
• To demonstrate a sound knowledge of the principles of infection control, including monthly hand hygiene audits adhering to the highest standards when performing aseptic technique and complying with Infection, Prevention & Control Policy
• Deliver opportunistic health promotion where appropriate

Communication

• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating.
• Anticipate communication barriers and act to improve communication.
• Utilise and demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.
• Always ensure privacy and dignity for patients.
• Provide effective communication with all staff and external stakeholders to exchange and disseminate information.
• Provide information and advice for patients on discharge ensuring awareness of sources of guidance and support and provide information in an acceptable format for patients recognising any difficulties and refer where appropriate.

Quality

• Prioritise, organise, and manage workload to maintain and promote quality.
• Promote evidence based clinical practice according to current guidelines and maintain an appreciation of current legal and professional issues.
• Support research and audit as a means of evaluating the quality of work delivered by self and the team to improve the experience for patients.
• Improve the quality of health care responding to national and local policies as appropriate.
• Actively promote diversity, including race diversity in the delivery of services.
• Generate and sustain the promotion of privacy and dignity, rights and responsibilities and take action to address any issues.
• Follow consistently high standards of infection control practice in accordance with national and local policy especially with reference to hand hygiene and other procedures relevant to work.

Personal Development

• Identify own professional development needs and participate in regular performance review taking responsibility for own learning and performance.
• Work effectively with others in the service to clearly define values, direction and policies which may impact on care delivery and support others to explore and develop new ways of working.
• Participate in statutory and mandatory training.
• Show awareness of requirements regarding health and safety, risk management and complaints.
• Demonstrate an up-to-date knowledge of national, local, and service issues.
• Prioritise own workload to ensure effective time management strategies are embedded within the work.
• Work effectively and responsibly within the team to support others and explore new ways of working.
• Delegate clearly and appropriately to ensure the principles of safe practice and assessment of competence are followed.
• Show responsibility by ensuring own practice complies with Data Protection, Confidentiality and Caldicott principles.
• Agree plans and outcomes to measure quality of own work.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Health and Social Care or equivalent
• Care Certificate

Additional Requirements

Essential

• Demonstrates an enthusiastic and flexible approach
• Ability to travel between sites
• Ability to be flexible with working days/hours

Experience

Essential

• Previous experience of working as an HCA in UTC/GP/Hospital/Community setting
• Communicate with a variety of people
• Understanding of basic observations
• ECG & Phlebotomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Berkshire Primary Care

Address

3 Priors Close

Slough

SL1 2BQ

United Kingdom

Employer's website

https://www.ebpc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide leadership to staff and lead delivery of the EBPC strategy

Develop and oversee projects, ensuring they are resourced and within budget

Act as Deputy Accountable Emergency Officer (AEO) and participate in the operational on-call rota

Seek and support business development and tendering activities

Ensure performance, compliance, and productivity reporting to the executive team

Lead contract reviews with commissioners and suppliers; take corrective action as needed

Maintain close operational and clinical team relationships

Develop links with external partners (e.g. GP practices, PCNs, 111, commissioners)

Identify and act on opportunities for cost savings and service improvement

Flex operational models to maintain safety and budget compliance

Support SOP and policy development across services

Other Requirements:

Ability to work in a fasted paced environment with priorities changing frequently.

Value diversity in the workplace.

Positively represent the Operations team and EBPC at all times.

High standards must be maintained in all dealings with managers, doctors, nurses, staff and non EBPC personnel to ensure that a professional image of EBPC is preserved at all times.

You are required to adopt a flexible approach.

You are required to deal with any real or potential safety hazards.

You are required to maintain a mutually supportive working relationship with all EBPC staff.

EBPC maintains a no smoking policy on premises and grounds.

Main Conditions of Service

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

General Data Protection Regulation (GDPR)

All members of staff are bound by the requirements of the General Data Protection Regulation 2018 and any breaches of the Act or of the confidential nature of the work of this post could lead to dismissal.

Person Specification

Experience

Essential

• Experience of mobilising new services
• Proven computer skills including word processing e-mail
• Working knowledge of Microsoft Office - Word, Excel, Access, Publisher
• Able to work on own initiative and part of a team
• Experience of business case preparation, presentation, and implementation.
• Urgent/Primary care experience at a senior level

Desirable

• Experience of working with in/with digital, IT or BI
• Experience influencing or working alongside NHS Digital, NHS England, or equivalent national bodies
• Experience working with Integrated Care Systems (ICS) or in a system leadership role

Personal Skills

Essential

• Good communicator listener, clear, concise, coherent, patient
• Good presentation and accuracy of work
• Ability to work to deadlines
• Time Management skills in order to prioritise and meet conflicting deadlines
• Ability to coach others and lead large teams
• Calm, especially under pressure
• Problem solver, able to develop solutions and implement

Qualifications

Essential

• Degree level management qualification (or studying for) or equivalent experience
• NVQ or similar qualification in Management or Business
• Willingness to undertake training and learning programmes and apply these within the workplace.
• ITIL Foundation/Practitioner or similar qualification
• PRINCE2 Foundation/Practitioner or similar qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Berkshire Primary Care

Address

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ

United Kingdom

Employer's website

https://www.ebpc.nhs.uk/ (Opens in a new tab)