Job description

Job responsibilities

A GP receptionist serves as the first point of contact for patients. Providing administrative support, managing appointments and ensuring smooth practice operations whilst maintaining confidentiality and professionalism.

Key responsibilities:

Patient interactions and reception duties:

Greeting patients and visitors in a professional and friendly manner both in person, via telephone and over email.

Booking, amending and cancelling appointments using clinical systems.

Assisting patients in accessing appropriate services or health care professionals efficiently.

Acting as a chaperone during clinical examinations when required once adequate training is provided.

Providing information about practice arrangements to prospective new or temporary patients.

Administrative and clerical tasks:

Processing repeat prescription requests and online consultation requests according to practice guidelines.

Managing patient records which will involve coding and filing correspondence and medical notes.

Supporting clinicians with administrative tasks.

Maintaining the tidiness, safety and security of the practice premises.

Attending staff meetings and undertaking training as required.

Confidentiality and compliance:

Handling sensitive patient information with strict confidentiality.

Following practice policies and procedures and written protocols to ensure compliance with both practice and NHS standards.

Reporting potential risks and supporting health, safety and infection control measures to senior members of staff.

Person Specification

Qualifications

Essential

• Good communication skills, oral and written
• Good team working
• Good interpersonal skills
• Attention to detail
• Flexibility
• Keyboard skills
• Well mannered and well presented
• Patient, tolerant, tactful and discreet
• Enthusiastic, honest and reliable

Desirable

• Self-motivating
• Demonstrate initiative
• Ability to prioritise tasks
• Able to tolerate and manage stress

Experience

Essential

• Previous experience working with computers and the general public

Desirable

• Experience as a Medical Receptionist in a GP Surgery
• Previous experience of customer care or dealing with members of public in a frontline role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dunstan Village Group Practice

Address

131 Earle Road

Liverpool

Merseyside

L7 6HD

United Kingdom

Employer's website

https://www.dunstanvillagegrouppractice.nhs.uk/ (Opens in a new tab)