Job description

Job responsibilities

The following are the core responsibilities of the salaried GP. There may be on occasion,a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. The delivery of highly effective medical care to the practice population

b. The provision of services commensurate with the GMS contract

c. Generic prescribing adhering to local and national guidance

d. Effective management of long-term conditions

e. Processing of administration in a timely manner, including referrals, repeat and acute prescription requests and other associated administrative tasks

f. On a rotational basis, undertake telephone triage and duty doctor roles

g. Carry out home visits where necessary

h. Maintain accurate clinical records in conjunction with good practice, policy and guidance

i. Working collaboratively, accepting an equal share of the practice workload

j. Adhere to best practice recommended through clinical guidelines and the audit process

k. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

l. Accept delegated responsibility for a specific area (or areas) or the QOF

m. Attend and contribute effectively to practice meetings as required

n. Contribute effective to the development and maintenance of the practice including; clinical governance, training, financial management and HR

o. Ensure compliance with the appraisal process

p. Prepare and complete the revalidation process

q. Commit to self-learning and instil an ethos of continuing professional development across the practice team

r. Support other members of the clinical team, such as Advanced Nurse Practitioners, Practice Nurses and Health Care Assistants, dealing with queries as they arise

s. Support the training of medical students from all clinical disciplines

t. Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

u. Review and adhere to practice protocols and policies at all times

v. Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

Person Specification

Qualifications

Essential

• GMC registration
• Qualified GP

Experience

Essential

• Experience of working in a GP practice

Desirable

• Experience with SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dr Laliwala and Partners

Address

Nightingale Medical Centre

Damson Drive

Peterborough

PE1 4FS

United Kingdom

Employer's website

https://www.wellandmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description Medical Receptionist / Administrator

The Medical Receptionist/Administrator will be responsible for providing a professional, efficient and welcoming service to patients, visitors and colleagues. The post holder will support the smooth day-to-day running of the practice and work closely with both clinical and non-clinical members of the team.

The duties and responsibilities of the role will include:

• Answer incoming telephone calls promptly and professionally, dealing with patient enquiries appropriately and transferring calls when required.

• Process face-to-face, telephone and online/electronic requests from patients.

• Maintain and monitor the practice appointment system, booking, cancelling and amending appointments as appropriate.

• Signpost patients to the most appropriate healthcare professional, service or source of support.

• Respond to enquiries and requests from patients, colleagues and external organisations in a professional and timely manner.

• Provide a welcoming and helpful reception service to patients and visitors attending the practice.

• Accurately update and maintain patient healthcare records using SystmOne.

• Read code information onto patient records where appropriate.

• Process new patient and temporary patient registrations and ensure relevant information is recorded accurately.

• Undertake general data entry and administrative duties as required.

• Process incoming correspondence and direct requests such as Subject Access Requests (SARs), insurance reports, solicitor requests and DVLA forms to the appropriate administrative team.

• Photocopy, scan and process documentation as required.

• Manage general patient and practice queries efficiently and appropriately.

• Support clinical and non-clinical colleagues with general administrative tasks as required.

• Maintain a clean, tidy and effective reception and working environment.

• Monitor and maintain the reception area and patient notice boards.

• Maintain patient confidentiality and comply with information governance and data protection requirements at all times.

• Follow practice policies, procedures and protocols and contribute to maintaining a safe working environment.

• Work collaboratively as part of the wider practice team and provide support and cover to colleagues when required.

• Attend practice meetings and undertake relevant training as required.

• Provide cover at other practice sites when required due to operational needs, staff absence or sickness.

The post holder will be expected to demonstrate flexibility and undertake other reasonable duties appropriate to the role as required by the Practice Manager or Partners.

This job description is intended as a guide to the main responsibilities of the post and may be reviewed and amended from time to time to reflect the changing needs of the practice.

Person Specification

Qualifications

Essential

• Essential
• Good standard of general education, including English and Maths.
• Good written and verbal communication skills.

Desirable

• Desirable
• NVQ Level 2 or 3 in Business Administration, Customer Service, Healthcare or a similar relevant qualification.
• Relevant IT or administrative qualification.

Flexible

Essential

• Essential
• Flexible approach to working hours and able to work across practice opening hours, including early morning starts and late finishes up to 18:30.
• Willingness to provide cover at other practice sites when required.
• Reliable, punctual and able to adapt to changing service needs.
• Able to remain calm and professional when working under pressure.
• Ability to prioritise workload and manage multiple tasks effectively.
• Excellent communication and interpersonal skills.
• Friendly, professional and patient-focused approach.
• Ability to work effectively both independently and as part of a team.
• Understanding of the importance of patient confidentiality and data protection.
• Willingness to undertake training and continued development relevant to the role.

Experience

Essential

• Essential
• Previous experience working in a reception, administrative or customer-facing role.
• Experience of dealing with members of the public in a professional and courteous manner.
• Experience of working as part of a team.
• Good IT skills and experience using computer-based systems.

Desirable

• Desirable
• Previous experience working within a GP practice, NHS or other healthcare setting.
• Experience using SystmOne.
• Experience of managing appointments, patient enquiries and telephone calls within a busy environment.
• Experience of handling confidential and sensitive information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Laliwala and Partners

Address

Damson Drive

Peterborough

PE1 4FS

United Kingdom

Employer's website

https://www.wellandmedicalpractice.co.uk/ (Opens in a new tab)