Job description

Job responsibilities

The postholder will be responsible for the safe and efficient delivery of COVID-19 vaccines to patients in their homes across the East Surrey area. They will also be responsible for entering data into the appropriate clinical systems and maintaining effective communication with the Primary Care Network (PCN).

This work will be carried out in collaboration with the practice teams within the relevant PCN.

Key Responsibilities

• To assist practices with the administration of vaccinations for their patient lists, both in surgeries and in patients homes.
• To take responsibility for the collection and safe transport of vaccine supplies and consumables from practices within the PCN, following the appropriate governance processes.
• To visit housebound patients, assess their clinical suitability for vaccination, and obtain informed consent before administering the vaccine, as appropriate.
• To enter data promptly into point-of-care systems and update the practices with any relevant information.

• To manage your own workload efficiently and effectively on a daily basis, with support from the practice teams.

• Adhere to DHC policies and procedures, as well as relevant legislation, including the requirements of any professional bodies.

• Attend mandatory training as identified by DHC and ensure that it is kept up to date at all times.

• Maintain the confidentiality of information relating to patients, staff, and DHC business, in accordance with the Data Protection Act 2018 and the Caldicott Principles.

Person Specification

Experience

Essential

• Experience working as part of a team.
• Working knowledge of health and safety, including the safe transport of medication and adherence to cold chain procedures.
• Strong communication skills.
• Approachable and able to respond to the needs of frail patients.
• Used to working independently and self-motivated.
• Ability to assess and respond to risks or unexpected events with sound clinical reasoning.
• Working knowledge of Mental Capacity and its application in practice.
• Trained and competent in managing anaphylaxis.

Desirable

• Full driving licence and access to a car.

Qualifications

Essential

• Registered nurse or relevant healthcare professional qualified to deliver vaccines independently.
• Current training in vaccine delivery.

Desirable

• Current NHSE approved training for delivering vaccines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Holmhurst Medical Centre

12 Thornton Side

Redhill

RH1 2NP

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Senior Programme Manager will provide strategic and operational leadership for the delivery of complex programmes and projects across Surrey.

The post holder will lead the design, mobilisation, implementation and evaluation of large-scale transformation programmes, ensuring delivery of agreed objectives, quality standards, benefits realisation and financial performance. The role will support collaboration across multiple federations, Primary Care Networks, Practices, providers and system partners to develop sustainable models of care and improve outcomes for patients, practices and populations.

The Senior Programme Manager will operate at a senior leadership level, influencing across organisational boundaries and providing expert programme management support. The post holder will manage multiple programmes simultaneously and will be expected to work autonomously, exercising considerable judgement and decision-making authority.

This role will be instrumental in supporting the delivery of Neighbourhood working and at-scale delivery.

Key Responsibilities

Strategic Leadership

• Lead the development and delivery of strategic programmes aligned to organisational objectives.
• Support the development of business cases, options appraisals and investment proposals.
• Translate strategic objectives into deliverable work programmes and implementation plans.
• Provide expert programme management advice to Directors, Boards and senior stakeholders.
• Identify opportunities for innovation, service redesign and organisational improvement.

Programme and Project Delivery

• Lead multiple complex programmes from initiation through to implementation and evaluation.
• Establish and manage programme governance arrangements.
• Develop and maintain programme plans, milestones, risk registers and benefits realisation frameworks.
• Ensure programme delivery is achieved within agreed timescales, quality standards and financial envelopes.
• Manage interdependencies across multiple organisations and workstreams.
• Lead programme mobilisation for new contracts and services.
• Ensure lessons learned are captured and embedded into future delivery.

Stakeholder Management

• Build and maintain effective relationships with:
• GP Federations
• PCNs
• GP Practices
• ICBs
• NHS England
• Community and acute providers
• Local authorities
• Voluntary sector partners
• Patients and public representatives
• Act as a senior representative for DHC at meetings, workshops and system forums.
• Facilitate collaboration across organisational boundaries to achieve shared outcomes.
• Manage complex and sensitive stakeholder relationships.

Performance and Benefits Management

• Develop robust performance reporting frameworks.
• Monitor programme performance using agreed KPIs and outcome measures.
• Produce reports and presentations for Boards, Executive Teams and programme boards.
• Ensure benefits are identified, measured and realised.
• Escalate risks and issues proactively with recommendations for resolution.

Financial Management

• Support programme budgeting, financial planning and resource allocation.
• Monitor expenditure against agreed budgets.
• Ensure programmes deliver value for money and achieve agreed financial outcomes.
• Support the development of funding bids and business cases.
• Contribute to contract monitoring and performance review processes.

Governance and Risk

• Ensure programmes comply with organisational governance requirements.
• Maintain programme risk registers and assurance frameworks.
• Ensure compliance with Information Governance, Health and Safety, Equality and Diversity and organisational policies.
• Prepare reports and papers for Board and committee meetings.
• Support audit, assurance and regulatory requirements.

People Leadership

• Provide leadership and management to programme and project staff.
• Develop a high-performing programme management culture.
• Provide coaching and mentoring to staff and emerging leaders.
• Lead recruitment, performance management and development activities where required.
• Promote organisational values and foster collaborative working.

Communication and Relationships

The post holder will regularly communicate with:

• Federation Chief Executives
• Directors and Senior Management Teams
• PCN Clinical Directors and Managers
• ICB and Place leads
• Programme Boards
• NHS England representatives
• External partners and suppliers

The ability to communicate highly complex information clearly and influence senior stakeholders is essential.

Person Specification

Knowledge

Essential

• NHS structures, commissioning and provider arrangements.
• Primary Care Networks and General Practice.
• Programme and project management methodologies.
• Governance and risk management.
• Financial management and performance reporting.
• Change management and service redesign methodologies.

Skills

Essential

• Strategic thinking and planning.
• Exceptional stakeholder management.
• Influencing and negotiation skills.
• Programme governance expertise.
• Financial and analytical skills.
• Report writing and presentation skills.
• Leadership and people management capability.

Qualifications

Essential

• Educated to Master's level or equivalent experience.
• Evidence of continuing professional development.

Experience

Essential

• Significant programme management experience within the NHS or healthcare sector.
• Experience leading complex transformation programmes involving multiple organisations.
• Experience of developing business cases and securing stakeholder approval.
• Experience of presenting to Boards and senior committees.
• Experience managing programme budgets and resources.
• Experience of leading multidisciplinary teams and influencing without direct authority.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Holmhurst Medical Centre

12 Thornton Side

Redhill

Surrey

RH1 2NP

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

The post holder will be part of the Talking Therapies service and will provide high-intensity cognitive behavioural therapy (CBT) in person for a minimum of 2 days per week and online for additional days. The post holder would be required to work one evening shift - 12-8pm a week. The post holder will work with clients who have a range of moderate to complex Anxiety and Depression related presentations for which CBT is demonstrated to be clinically effective.

The post holder will work with people from different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.

It is essential that the post holder exercises initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times. In addition, the post holder is co-responsible for managing, maintaining and administering various data sources, which may include waiting lists, caseloads, or clinical reporting. Responsible for ensuring accurate data is recorded for national target requirements.

ROLE OF DEPARTMENT

The post holder is expected to work accurately under pressure with the ability to manage and prioritise their workload and that of the department, providing and receiving information which may require tact, diplomacy and persuasive skills as there may be barriers to understanding, either due to a cultural difference or knowledge of the process. The post holder must be skilled in delivering CBT interventions in person and virtually.

KEY WORKING RELATIONSHIPS

• Service Manager
• Clinical Lead and Team Lead
• Line manager (in not above)
• Administration team
• Therapists and other medical staff
• Patients & Relatives
• General Practitioners
• Primary Care Networks
• Local authorities
• Social services

NB: This list is not exhaustive as the Post Holder is required to communicate with a wide range of external/internal departments and agencies at all levels.

DUTIES AND RESPONSIBILITIES OF THE POST

1. CLINICAL

• Accept referrals via agreed protocols within the service.
• Assess clients for suitability for psychological interventions.
• Make decisions on the suitability of new referrals, adhering to the departments referral protocols, and refer unsuitable clients on to the relevant service or back to the referral agent as necessary.
• Formulate, implement and evaluate therapy interventions for clients using digital platforms.
• Use highly developed communication skills in working with people to understand their personal and often very sensitive difficulties.
• To exercise autonomous professional responsibility for the assessment and treatment of clients in line with the service.
• Assess and manage risk in line with service protocols.
• Educate and involve family members and others in treatment as necessary, conveying CBT formulations with sensitivity in easily understood language.
• Adhere to an agreed activity contract relating to the number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure treatment delivery remains accessible and convenient. This includes working to DNA and Cancellation policies
• Attend online multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
• Complete all requirements relating to data collection within the service.
• Keep coherent records of all clinical activity in line with service protocols.
• Work closely with other members of the team, ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
• Assess and integrate issues surrounding work and employment into the overall therapy process.
• Carry out clinical audits of service performance, including service user surveys and evaluations, and help to collate and disseminate the results for feedback.
• Liaise with other health and social care staff from a range of agencies in the care provided to clients.
• Provide specialist advice and consultation to other professionals / individuals / groups / committees across Mental Health Trusts, Primary Care Trusts and other voluntary agencies regarding service matters related to the practice and delivery of specific agreed therapeutic modalities and service provision.

2. TRAINING AND SUPERVISION

• Adhere to all service requirements and those stipulated by the BABCP for effective supervision.
• Review all clients in supervision at least once.
• Contribute to the teaching and training of mental health professionals and other staff working in the service.
• Where applicable, attend and fulfil all the requirements of the Talking Therapies approved supervision training to provide supervision within the service.

3. PROFESSIONAL

• Ensure the maintenance of standards of practice according to the employer and any regulating, professional and accrediting bodies (BABCP) and keep up to date on new recommendations/guidelines set by the Department of Health (e.g. Talking Therapies Manual, NHS plan, Positive Practice Guides, National Institute for Clinical Excellence).
• Ensure that client confidentiality is protected at all times
• Provide a professional and neutral environment when delivering video appointments.
• Be aware of and keep up to date with advances and research in the spheres of CBT and other psychological therapies.
• Ensure clear professional objectives are identified, discussed and reviewed with line manager and clinical supervisor on a regular basis as part of continuing professional development (CPD).
• Attend clinical/managerial supervision on a regular basis as agreed with the Manager.
• Participate in individual performance reviews and respond to agreed objectives.
• Keep up to date with all records in relation to CPD and ensure the personal development plan maintains up-to-date specialist knowledge of the latest theoretical and service delivery models/developments.
• Attend relevant conferences / workshops in line with identified professional objectives.
• Participate in service improvement by highlighting issues and implementing changes in practice.

4. ADVISORY / LIAISON

• Provide an advisory service on matters related to the practice and delivery of Cognitive Behavioural Therapy to individuals/groups/committees across the Mental Health Trust, Primary Care Trust and other voluntary agencies.
• Promote and maintain links with Primary Care and Secondary Care Staff to help co-ordinate the provision of an effective Psychological Therapies Service.

5.GENERAL

• To contribute to the development of best practice within the service.
• To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.
• All employees have a duty and responsibility for their own health and safety and the health and safety of colleagues, patients and the general public.
• All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Security and Confidentiality Policies.
• It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
• This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.

INDIVIDUAL RESPONSIBILITIES

• Apply and adhere to agreed policies, procedures, and protocols, including national initiatives and propose changes for improvements to departmental working practices.
• Participate in reflection, self-evaluation and continuous professional development, including performance review. Ensure mandatory training is up-to-date at all times.
• Contribute to ongoing projects as required.
• Maintain and encourage safe working practices and environment in accordance with local Health and Safety policies.
• Comply with the requirements of the Caldicott Report, Data Protection Act, Access to Health Records Act and subsequent legislation issued in relation to confidential data.

CONFIDENTIALITY

The post holder must maintain the confidentiality of information about patients, staff and DHC business in accordance with the Data Protection Act 2018 and Caldicott principles.

Person Specification

Training

Essential

• Able to attend Long Term Conditions (LTC) training if not already trained, and other training as the post develops.
• Good record of Continuing Professional Development and willingness to continue this.

Qualifications

Essential

• Band 7 CBT Therapist.
• Accredited with the BABCP.
• Relevant experience in Primary Care treating anxiety and depression.

Skills & Competencies

Essential

• Full range of skills and competencies as laid out in the competence framework for CBT (Roth and Pilling 2007).
• Proficient in IT skills, including working virtually and using online platforms.
• Well-developed skills in the ability to communicate effectively on the telephone and in video consultations and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers and other professional colleagues both within and outside the NHS.
• Competent in carrying out risk assessments and taking appropriate action in line with service protocols.
• Able to develop good therapeutic relationships with clients using digital platforms.
• Accredited with BABCP.

Desirable

• Trained in the provision of supervision for CBT.
• Completed clinical audits within a service.

Experience

Essential

• Demonstrable experience of working in mental health services, including delivering treatments virtually.
• Ability to meet agreed/specified service targets.
• Ability to manage own caseload and time.
• Demonstrates high standards in written communication.
• Able to write clear reports and letters to referrers.
• Experience with routine outcome monitoring.
• Experience of working in the Talking Therapies service.

Desirable

• Worked in a service where agreed targets were in place, demonstrating clinical outcomes.
• Experience of teaching and liaising with other professional groups.

Knowledge

Essential

• Demonstrates an understanding of anxiety and depression and how they may present in Primary Care.
• Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health / benefits & employment systems.
• Knowledge of medications used in anxiety and depression, and other common mental health problems.
• Demonstrates an understanding of the need to use evidence-based psychological therapies and how it relates to this post.
• Knowledge of adult and child safeguarding issues and other relevant legislation.

Other Requirements

Essential

• High level of enthusiasm and motivation.
• Ability to work within a team and foster good working relationships despite physical distance.
• Ability to use clinical supervision and personal development positively and effectively.
• Ability to work under pressure.
• Regard for others and respect for individual rights of autonomy and confidentiality.
• Ability to be self-reflective, whilst working with service users, & in own personal and professional development and in supervision.
• Able to travel across Surrey for work.

Desirable

• Fluent in languages other than English.
• Experience of working with diverse communities and within a multicultural setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Medwyn Surgery

Reigate Road

Dorking

RH4 1SD

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)