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Derby Lane Medical Centre

Receptionist

Derby Lane Medical Centre

Inner London, Greater London

GP/General Practitioner

Job summary Anfield Group Practice is looking for a Receptionist/Administrator to work in our friendly, extremely busy GP surgery.

1 month(s) ago

Derby Lane Medical Centre

Receptionist

Derby Lane Medical Centre

Inner London, Greater London

GP/General Practitioner

Job summary Anfield Group Practice is looking for a Receptionist/Administrator to work in our friendly, extremely busy GP surgery.

1 month(s) ago

Derby Lane Medical Centre

Receptionist

Derby Lane Medical Centre View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

Posted 1 month(s) ago

Reference: A5692-26-0000

Job summary

Anfield Group Practice is looking for a Receptionist/Administrator to work in our friendly, extremely busy GP surgery.

The contract is permanent

Hours of work would be within our practice opening hours being Monday 1.30pm to 6.30pm, Tuesday 1.30pm - 8.00pm, (minus 30 mins unpaid break) Wednesday 12.30pm - 6.30pm Thursday 2.00pm - 6.30pm and Friday 2.00pm - 6.30pm Occasional Saturday mornings (optional)

The successful candidate will be highly motivated, confident, enthusiastic, can answer telephones in a professional and courteous manner, with excellent communication, listening and administration skills. The candidate would also require excellent keyboard skills.

Main duties of the job

You will project a positive and friendly image to patients and other visitors, whether in person, via the telephone, emails or online.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Process repeat prescription requests in accordance with practice guidelines

Process and recording information in accordance with practice procedures and scanning of clinical documents.

When dealing with patients, you must be polite, compassionate and discrete.

About us

Anfield Group Practice has a population of 9733 and is in one of the highest deprivation areas in Liverpool.

We are a training Practice.

We have multi-disciplinary team which includes:-

3 partners (3 GPs)
1 salaried GP
3 Registrars
1 ANP
Pharmacy Team
3 Practice Nurses
1 Quality & Performance Manager
1 Office Manager
Reception & Admin Staff
PCN ARRS Roles ( Care-Coordinator, Link Worker, Pharmacy Technician and Pharmacists)

Details

Date posted

17 August 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5692-26-0000

Job locations

Anfield Group Practice

98 Townsend Lane

Liverpool

L6 0BB

United Kingdom

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. These duties include -

- Maintain and monitor the practice appointment system

- Process personal, telephone and e-requests for appointments

- Answer incoming phone calls, transferring calls or dealing with the patients' request appropriately

- Signpost patients to the correct service using our new care navigation tool

- Initiating contact with and responding to, requests from patients, team members and external agencies

- Photocopy documentation as required

- Data entry of new and temporary registrations and relevant patient information as required

- Input data onto healthcare records as necessary

- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

- Manage all queries as necessary in an efficient manner

- Maintain a clean, tidy, effective working area at all times

- Monitor and maintain the reception area and notice boards

- Support all clinical staff with general tasks as requested

- Monitor stationery supplies and advise restocking orders

- Ensure repeat prescriptions are processed accurately and efficiently

- Action incoming emails and correspondence as necessary

Job description

Job responsibilities

- Maintain and monitor the practice appointment system

- Process personal, telephone and e-requests for appointments

- Answer incoming phone calls, transferring calls or dealing with the patients' request appropriately

- Signpost patients to the correct service using our new care navigation tool

- Initiating contact with and responding to, requests from patients, team members and external agencies

- Photocopy documentation as required

- Data entry of new and temporary registrations and relevant patient information as required

- Input data onto healthcare records as necessary

- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

- Manage all queries as necessary in an efficient manner

- Maintain a clean, tidy, effective working area at all times

- Monitor and maintain the reception area and notice boards

- Support all clinical staff with general tasks as requested

- Monitor stationery supplies and advise restocking orders

- Ensure repeat prescriptions are processed accurately and efficiently

- Action incoming emails and correspondence as necessary

Person Specification

Experience

Essential

Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting

Qualifications

Essential

Educated to GCSE level or equivalent
Mathematics and English (C or above)

Desirable

AMSPAR Receptionist Qualification
NVQ Level 2 in Health and Social Care

Knowledge & Skills

Essential

Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (planning and organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure

Person Specification

Experience

Essential

Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting

Qualifications

Essential

Educated to GCSE level or equivalent
Mathematics and English (C or above)

Desirable

AMSPAR Receptionist Qualification
NVQ Level 2 in Health and Social Care

Knowledge & Skills

Essential

Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (planning and organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.