Job summary

We are looking for a Care Navigator to join the team at Debenham Group Practice. This is a patient-facing role at the heart of how the practice runs day to day, and we are looking for someone who will bring a calm, friendly and organised approach to supporting our patients and colleagues.

Debenham Group Practice is part of Suffolk Primary Care, which gives us access to a wider range of shared expertise and organisational support, while allowing us to remain a well-regarded local practice with a strong community identity.

About us

We care for 10,000 patients across our main site in Debenham, with branch surgeries at Otley and Grundisburgh.

• A stable team, with a good mix of experience
• A strong team ethos, with people supporting each other day to day
• Use of SystmOne and askmyGP to support patient access and workflow
• Access to a broader multi-professional team through Suffolk Primary Care

We are looking for someone who:

• Is calm, warm and professional when dealing with patients and colleagues
• Listens carefully and records information accurately
• Is organised, reliable and takes their responsibilities seriously
• Works well as part of a team and is willing to support colleagues
• Has good IT skills and picks up new systems with confidence
• Has previous experience in a customer-facing or administrative role

Experience in a healthcare or NHS setting is helpful but not essential we are happy to support the right person to develop in the role.

Main duties of the job

Care Navigators are often the first voice or face a patient encounters. Whether patients contact us by phone, walk through the door, or submit a request online, you will help make sure they get the right information and reach the right place.

We use askmyGP as our primary workflow tool for clinical requests. Rather than triaging patients themselves, Care Navigators help ensure that requests are accurately recorded so that the duty GP can review and act on them promptly. You will also take turns supporting the duty GP as part of the wider Care Navigation team, and you will help signpost patients to other local services where that is the most appropriate response.

The role also covers the full range of day-to-day practice administration from reception duties and managing records, to supporting clinical and dispensary colleagues and keeping the practice running smoothly.

You will work across our sites as needed, as part of a well-established, friendly team.

We are looking to recruit for Wednesday, Thursday and Friday. Shifts fall within a working window of approximately 07:30 to 18:30 across those days. Depending on recruitment, hours may be split across more than one person.

We welcome applications from individuals who can cover all three days as well as those who are available for part of the pattern, so please do apply if mid-to-end of week working suits your availability.

About us

What we offer

• A supportive, well-established team in a friendly rural practice
• Opportunities for training and development
• Access to the wider resources and support of Suffolk Primary Care
• Access to NHS Pension

This is a role where you can make a genuine difference to patients and to the team around you. If this sounds like the sort of place youd like to work, wed be delighted to hear from you.

Job summary

Dispenser - Debenham Group Practice (part of Suffolk Primary Care)

Hours: Up to full time (37.5 hours per week) Base: Working across our three sites Debenham, Otley and Grundisburgh

We are looking for an experienced Dispenser to join our warm and supportive team.

Our dispensary team plays a key part in looking after our patients making sure their medicines are prepared safely, accurately and on time, while offering friendly advice and support along the way.

You will be part of a close-knit, welcoming group of colleagues who work together across all three of our village surgeries. We help each other out and take pride in providing an excellent service to our patients and colleagues.

Why join us?

• A genuinely friendly and supportive team
• Opportunities for further training and development
• Being part of Suffolk Primary Care, an at-scale group of practices sharing ideas and best practice
• Beautiful rural locations and loyal patient communities

If you would like to be part of a team that looks out for one another and takes pride in patient care, we'd love to hear from you.

Main duties of the job

What the role involves

• Dispensing and checking medication in line with legal and practice standards
• Helping patients with prescription queries and collecting charges
• Processing repeats and keeping accurate electronic records
• Supporting stock control, ordering, and rotation
• Maintaining a safe, tidy dispensary and following SOPs
• Working closely with GPs, nurses, and reception teams

About you

You will need to:

• Hold an NVQ Level 2 in Pharmacy Services (or equivalent)
• Be organised, accurate and reliable
• Enjoy working as part of a team and communicating with patients
• Have a caring and professional approach, even on the busy days
• Experience in a GP dispensary or community pharmacy would be great.

About us

Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.

We are committed to equal employment opportunities and encourage applications from all qualified individuals.

Benefits of Working with SPC

NHS Pension Scheme:

• Defined benefits scheme
• Life insurance
• Family benefits, including adult dependents & children's pensions
• Ill health benefits

• 23.7% employer contribution

Additional Benefits:

• Eye care vouchers
• Health service discounts, including a complimentary Blue Light Card for new starters
• Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
• Enhanced maternity & paternity terms
• High street discounts via our online portal
• Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships

At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.