Job description

Job responsibilities

Job responsibilities;

The successful post holder will act autonomously within their professional scope of practice providing care for patients face to face, via telephone and video triage and home visits. Check and sign repeat prescriptions, deal with patient queries, paperwork and correspondence within agreed time scales.

The successful postholder will operate within their own sphere of competence and agreed acceptable limits of practice to provide expert professional clinical advice to patients, carers and colleagues, ensuring clinical safety and excellence.

The successful post holder will need to prioritise and triage the needs of patients, accordingly, making any necessary referrals for investigations in the appropriate manner.

The successful postholder will use skills, knowledge and competencies as a qualified Advanced Nurse Practitioner to be responsible and accountable for managing patient caseloads for treatments, referral, admission and discharging patients as appropriate.

Key Responsibilities:

• An autonomous consulter
• Share of home visits
• Able to manage acute presentations
• Able to manage chronic conditions
• Able to order appropriate investigations (bloods/radiology).
• Able to refer appropriately to secondary care or organise emergency admissions.
• Share of admin: clinical letters which require actioning/filing.
• Able to file pathology results
• Able to see all age groups
• Full prescriber, working towards or willing to undertake qualification
• Able to see pregnant women in regards non pregnancy related issues.
• Able to deal with mental health presentations

Person Specification

Experience

Essential

• Essential;
• Experience of practice within the four pillars
• Experience of prescribing and undertaking medication reviews
• Experience of working in a primary care environment

Desirable

• Desirable;
• Experience of working as a practice nurse or community nurse

Qualifications

Essential

• Essential;
• Registered Nurse with Nursing and Midwifery Council
• Masters Degree OR Postgraduate diploma or degree for advanced Practice Qualification OR RCN accreditation
• Meets NMC revalidation requirements
• Meets the standards for registered ANP working at advanced level

Desirable

• Desirable;
• Qualified Independent Nurse Prescriber, or willing to gain qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Station Drive Surgery

Address

Station Drive

Ludlow

Shropshire

SY8 2AB

United Kingdom

Employer's website

https://www.stationdrivesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Liaising with GP surgeries as required to highlight any issues with the referrals, and liaising with the patient to arrange an appointment.

Organise and book departmental clinics on PAS ensuring the correct documentation is available and all patient information is correct on the database. Send out appointment letters with appropriate patient information or confirm urgent appointments by telephone where necessary. Prioritise appointments that have been vetted by clinical and nursing staff as urgent whilst ensuring that no appointments slots remain unfilled.

Organise patient transport requirements, liaising with ambulance control and patients to ensure they have transport arranged for outpatient appointments if needed.

Cash up clinics on PAS to ensure appropriate funding is received.

Open and distribute the post internally within the department

File results appropriately in patient notes, in accordance with the Department procedures

Ordering Stationery including leaflets for the service. Check invoices against orders and delivery notes, following up on discrepancies. Keep stationery stores in an organised manner.

Chase up DVLA reports with medical colleagues and liaise with patients

Be the first line contact for patients with complaints ensuring they are handled with patience and tact in an appropriate manner, and advising them of the correct procedure or referring them to the Service Manager

Carry out duties in accordance with established procedures and guidelines, prioritising tasks as required.

Maintain databases and review list of patients requiring review

Manage constant and sometimes complex telephone enquiries, relaying messages and referring calls as appropriate. Deal with difficult and confidential enquiries from patients in a sensitive, timely and appropriate manner.

Liaise with the clinical coders to ensure correct coding

To provide cover during times of colleagues absence or on annual or sick leave

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Knowledge

Essential

• Ability to understand and comply with the Data Protection Act and maintain confidentiality at all times
• Understanding of Trust Values

Desirable

• Understanding of Medical Terminoloy

Experience

Essential

• Previous admin / office experience, preferably in a Health Service environment

Skills

Essential

• The ability to adapt to challenging and changing situations/demands
• Computer literate, in particular use of MS windows and Outlook
• Ability to work on own initiative and work within a team
• Excellent communication skills written and verbal

Desirable

• knowledge of internal IT systems such as PAS, EPR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Medway NHS Foundation Trust

Address

Medway Maritime Hospital

Windmill Rd

Gillingham

ME7 5NY

United Kingdom

Employer's website

https://www.medway.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Medical Receptionist

Hours:37.5 hours per week, happy to discuss

Salary: £12.80

Job Overview

We are looking to recruit a friendly, enthusiastic, and reliable Receptionist to join our busy team.

This is an excellent opportunity for someone looking to begin a career in general practice. Previous experience working in a GP surgery is essential, we useSystmOne clinical system.

As the first point of contact for our patients, you will play an important role in providing a professional, caring, and efficient service, ensuring patients receive the support and assistance they need.

Main Duties and Responsibilities

• Welcome patients and visitors in a friendly, professional, and compassionate manner.
• Answer telephone calls promptly and deal with patient enquiries courteously and efficiently.
• Book, amend, and cancel appointments using the practice clinical system.
• Receive and process prescription requests in accordance with practice procedures.
• Signpost patients to the most appropriate clinician or service.
• Maintain accurate patient records while ensuring strict confidentiality at all times.
• Carry out general administrative duties including scanning, filing, photocopying, and document management.
• Work closely with GPs, nurses, and the wider practice team to support the smooth running of the practice.
• Help maintain a welcoming, safe, and organised reception environment.
• Knowledge of prescriptions

Person Specification

Experience

Essential

• Essential
• Has excellent communication and interpersonal skills.
• Is friendly, approachable, and enjoys helping people.
• Demonstrates empathy, patience, and professionalism.
• Has good IT skills and is confident using computers.
• Can work calmly and efficiently in a busy environment.
• Is organised, reliable, and able to prioritise workload.
• Has excellent attention to detail and maintains confidentiality.
• Works well both independently and as part of a team.
• Previous experience in reception (gp surgery)
• Experience working with the public.
• Knowledge of NHS services or general practice
• Experience using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Queensview Medical Centre

Address

Queensview Medical Centre

Thornton Road

Northampton

Northamptonshire

NN2 6LS

United Kingdom

Employer's website

https://www.queensviewmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Registration & Administration

• Process new patient registrations accurately and within agreed Practice timescales.
• Check registration information for completeness and accuracy and follow up missing or unclear information where required.
• Enter and update patient demographic and registration information accurately on Practice clinical and administrative systems.
• Maintain accurate and up-to-date patient records, ensuring information is recorded in the appropriate place.
• Process changes to patient details and other registration-related administration.
• Communicate with patients by telephone, email, text and other approved electronic methods regarding registration and administrative queries.
• Monitor and respond to relevant Practice email inboxes, ensuring correspondence is dealt with professionally and within appropriate timescales.
• Use Microsoft Office applications, including Outlook, Word and Excel, confidently as part of day-to-day duties.
• Accurately input, update, collate and retrieve information using spreadsheets and Practice systems.
• Prioritise and organise own administrative workload, escalating queries or issues appropriately.
• Provide administrative support to the wider Practice team as required.

Reception

• Receive and welcome patients and liaise with members of the Practice team.
• Deal with telephone, face-to-face and electronic enquiries and direct patients to the appropriate service or member of the Practice team.
• Take accurate messages and ensure information is passed to the appropriate person promptly.
• Initiate contact with and respond to requests from patients, colleagues and associated healthcare agencies and providers.
• Communicate clearly, professionally and sensitively with patients, including where patients may be anxious, frustrated or have difficulty understanding information.
• Maintain a professional approach to all written and verbal communication.

General Administration

• Process and distribute paper and electronic correspondence received by the Practice.
• Process outgoing mail, including maintaining appropriate records.
• Undertake computer data entry, data allocation and collation, processing and recording information in accordance with Practice procedures.
• Provide clerical assistance to Practice staff as required, including word/data processing, filing, photocopying and scanning.
• Provide an efficient word-processing service for GPs and health professionals as required, including typing letters and patient referrals accurately.
• Establish and maintain filing and administrative systems so that written and electronic information is easily accessible and secure.
• File patient records and correspondence appropriately within patient medical records.
• Assist with gathering information for QOF, audits and Enhanced Services when required.
• Undertake administrative tasks relating to patient records and document management.
• Provide cover for members of the team during periods of sickness and annual leave.
• Undertake statutory and mandatory training as required.
• Perform any other relevant and reasonable duties requested by the Practice Manager, Business Support Manager or Partners.

Patient Records & Practice Systems

• Scan patient-related documents onto the appropriate medical record, applying appropriate clinical codes in accordance with Practice procedures and guidance.
• Record relevant information regarding the source of documents and ensure information is accurately recorded within the patient record.
• Forward documents to the appropriate clinician or member of the Practice team for review or action.
• Ensure incoming correspondence is scanned and processed within agreed Practice timescales.
• Ensure internal paper documents are added to the correct patient record and subsequently stored or disposed of in accordance with Practice procedures.
• Book, amend and cancel appointments and recalls, ensuring sufficient and accurate information is recorded.
• Monitor the effectiveness of appointment systems and report any problems or required changes.
• Process home visit requests, ensuring all relevant information is accurately recorded and passed to the appropriate person.
• Retrieve, maintain and file patient records and ensure correspondence, reports, results and other information are recorded against the correct patient.
• Ensure patient records are maintained accurately and appropriately in accordance with Practice procedures.
• Process repeat prescriptions in accordance with Practice guidelines.

Consultation Room Preparations

• Clear and re-stock consulting rooms as required.
• Prepare consulting rooms in readiness for each clinical session.
• Check consulting rooms at the end of each session, ensuring they are left tidy, appropriately stocked and secure.

Person Specification

Qualifications

Essential

• GCSE English & Maths 9 - 3
• NVQ level 2 or equivalent business/admin or customer service experience

Desirable

• NVQ Level 3 Business/admin

Experience

Essential

• Previous experience in an administrative, reception or customer service role.
• Experience of using computerised systems and accurate data entry.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• Excellent written and verbal communication skills.

Desirable

• Previous experience working in a GP Practice or healthcare environment.
• Experience of using EMIS, AccuRx or other primary care systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry North Primary Care Network

Address

Doctors Surgery

163 Birmingham Road

Allesley

COVENTRY

CV5 9BD

United Kingdom

Employer's website

https://www.parkleysmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will be responsible for ensuring the delivery of safe and effective clinical care to the UTC patients and the practice population.

This will be achieved by providing clinical and managerial leadership to the Urgent Care Practitioners and other staff involved in clinical care within the Urgent Treatment Centre and practice.

The post holder will work closely with the GPs and management team to deliver the practice priorities.

The post holder will represent Faversham Medical Group at various fora including, UTC clinical & network meetings as necessary.

Job responsibilities

Clinical;

Oversee safe and effective delivery of clinical careLead on and undertake relevant audits, including prescribing and PGD audits

Lead on and undertake relevant audits, including prescribing and PGD audits

Lead and participate in reviews of clinical safety and significant incidents issues

Manage implementation of any changes recommended from incident reviews and learning events

Manage and participate in continuous clinical improvement initiatives

Participate in vaccination programmes as appropriate/required

Oversee the process of the monitoring of emergency equipment, sharps bins, vaccine fridge and stock

Work with the Infection Control Lead to ensure all standards are met

Work with the management team and lead on development of current and new services relevant to the UTC and practice

Data/quality;

Work with the management/administration team on the recording and attainment of QOF standards

Work with the management/administration team on the achievement of Enhanced Services relevant to the Urgent Care Practitioners team

Ensure Patient Group Directives (PGDs) are read, signed and used appropriately

Take part in the development of PGDs as required

Undertake and lead on prescribing and other clinically relevant audits for the clinical team

Keep up to date with CQC requirements and inform the Urgent Care Practitioners team of any changes as relevant

Ensure an adequate system of peer review/clinical audit is undertaken within the team to monitor and maintain clinical standards

Create and submit quality and contractual compliance reports required by commissioners

Human Resources;

Manage Urgent Care Practitioners rota and to maintain adequate staffing levels

Carry out the Urgent Care Practitioners teams annual appraisals and reviews, including 6 monthly reviews

Review and approve training requests from the UCP team in collaboration with the management team and GP lead for HR

Identify training requirements within the Urgent Care Practitioners team

Carry out back to work interviews after episodes of sick leave

Deal with requests for annual leave/TOIL/time off for other reasons, authorising or rejecting any requests in line with the Staff Handbook and in discussion with the HR Manager as appropriate.

Sign off overtime requests

Deal with change of hours requests in conjunction with the Business and HR Managers

Carry out exit interviews with the HR Manager

Deal with general day-to-day queries from members of the UTC team

Take part in UCP/UTC meetings

Responsible for cross line management when another line manager is absent.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff

Responsible for hand hygiene across the practice

Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate

Safe management of sharps procedures including training, use, storage and disposal

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking periodic infection control training (minimum twice annually)

Routine management of own team / team areas, and maintenance of work space standards

Waste management including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

Safeguarding:

It is the responsibility of all staff at Faversham Medical Practice to;

Safeguard and promote the welfare of children and vulnerable adults

Ensure their safeguarding adults and safeguarding children training is up to date at the level appropriate to their role

Ensure the safeguarding policies and procedures in place within the Practice are adhered to during employment

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Some items have been removed or shortened, please consult the full job description attached.

This job description provides an outline of the main responsibilities associated with the role but is not exhaustive. The range of activities and areas of responsibility will evolve over time. The content of this job description will therefore be subject to regular review and amendment in line with any resulting change in the need to fulfil and meet the organisations needs.

Person Specification

Experience

Essential

• Excellent Communication skills written and verbal.
• Excellent clinical decision-making skills.
• Excellent organisational and time management skills in urgent care setting.
• Over 6 months experience in a management role.
• Ability to clear workload by the end of each shift.
• Knowledge of & Ability to assist in complex HR processes such as grievance process, disciplinary, dismissal etc.

Desirable

• Experience in dealing with time off requests.
• Experience in overseeing stock control.

IT Skills

Essential

• Very Good IT skills.
• Experience of urgent care or GP practice based clinical system.
• Experience of Microsoft Office software.

Desirable

• Experience of EMIS clinical system.

Qualities/Attributes

Essential

• Ability to demonstrate enthusiasm to develop own and surrounding teams clinical skills.
• An understanding, acceptance and adherence to the need for strict confidentiality, ensuring this is followed by all staff working in the UTC.
• Ability to use own judgement, resourcefulness and common sense.
• Ability to work without direct supervision and determine own workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Ability to work under pressure.
• Ability to work in a changing environment.
• Ability to use own initiative.
• Empathetic and caring approach to patients.
• Suitability for working with children.
• Ability and skills to manage and motivating staff

Desirable

• Experience in developing and implementing new services
• Experience of working with external organisations

Other

Essential

• Willingness and ability to work weekends and bank holidays.
• Full driving licence.
• Flexibility of working hours/ability to help cover shifts.

Qualifications

Essential

• NMC/HCPC/GPHC Registration.
• A demonstrable commitment to professional development.
• Minor injuries qualification.
• Minor illness qualification.

Desirable

• Educated to masters degree level in advanced clinical practice or working towards.
• Independent prescriber.
• Ability to plaster.
• Red dot qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Faversham Medical Practice

Address

Faversham Health Centre

Bank Street

Faversham

Kent

ME13 8QR

United Kingdom

Employer's website

https://www.favershammedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Clinical Pharmacist / Independent Prescriber

Job Summary

St. Georges Medical Centre is seeking an experienced Clinical Pharmacist who is a qualified Independent Prescriber to join our multidisciplinary primary care team.

The post holder will work closely with GPs, nurses, HCAs, pharmacists and other members of the practice team to provide high-quality, safe and effective medicines management and clinical care.

The role will include managing patients with long-term conditions, undertaking structured medication reviews, medicines optimisation and independent prescribing within the post holders clinical competence.

We are particularly interested in appointing a pharmacist with experience or a strong clinical interest in diabetes, who can contribute to the management and optimisation of treatment for patients with Type 2 diabetes and other associated long-term conditions.

Main Duties and Responsibilities

The post holder will: -

• Undertake patient-facing clinical medication reviews and Structured Medication Reviews.
• Independently prescribe, amend and discontinue medication within their recognised scope of competence.
• Manage patients with long-term conditions in accordance with evidence-based guidance and agreed practice protocols.
• Provide particular support for the management of patients with diabetes, including medication reviews, treatment optimisation, monitoring and appropriate follow-up.
• Review patients taking multiple medications and identify opportunities to reduce inappropriate polypharmacy.
• Review patients with complex medication regimes and those at increased risk of medicines-related harm.
• Support the practice in achieving high standards of prescribing quality and medicines safety.
• Review medication following hospital admission, outpatient appointments and other transitions of care.
• Undertake medication reconciliation following hospital discharge.
• Identify and resolve prescribing discrepancies and medicines-related problems.
• Provide advice and support to GPs, nurses and other members of the clinical team on medicines-related matters.
• Support repeat prescribing processes and deal with appropriate medication queries from patients and healthcare professionals.
• Review monitoring requirements for medicines and ensure appropriate investigations and follow-up are undertaken.
• Support patients in understanding their medicines and encourage adherence and shared decision-making.
• Refer patients appropriately to GPs or other healthcare professionals where issues fall outside the pharmacists clinical competence.

Diabetes and Long-Term Condition Management

The successful candidate will be encouraged to take an active role in the care of patients with diabetes.

Depending on experience and competence, this may include:-

• Reviewing patients with Type 2 diabetes.
• Optimising oral and injectable diabetic medication.
• Reviewing cardiovascular and renal risk factors associated with diabetes.
• Monitoring medication effectiveness, side effects and adherence.
• Supporting achievement of individualised HbA1c and other treatment targets.
• Reviewing blood results and other clinical monitoring.
• Supporting patients with lifestyle and medicines-related education.
• Working collaboratively with GPs, nurses and other clinicians in the management of more complex patients.
• Supporting the practice in meeting relevant QOF and locally commissioned diabetes indicators.

The post holder must work within their own professional competence and refer appropriately where specialist or medical input is required.

Medicines Optimisation and Prescribing

The post holder will: -

• Promote safe, effective and cost-effective prescribing.
• Apply national and local prescribing guidance where appropriate.
• Support implementation of medicines alerts, safety communications and prescribing guidance.
• Identify patients who may benefit from changes to medication or additional monitoring.
• Support appropriate antimicrobial stewardship.
• Review high-risk medications and associated monitoring.
• Contribute to initiatives designed to improve prescribing quality and reduce medicines-related harm.
• Work with community pharmacies, secondary care providers and other healthcare professionals to resolve medicines-related issues.

Quality and Clinical Governance

The post holder will: -

• Contribute to the achievement of QOF and other contractual or locally commissioned clinical targets.
• Participate in clinical audits and quality-improvement work.
• Maintain accurate, contemporaneous clinical records using the practice clinical system.
• Work in accordance with practice policies, clinical protocols and information-governance requirements.
• Report and contribute to the investigation of significant events, prescribing errors and patient-safety incidents where appropriate.
• Participate in clinical meetings and multidisciplinary discussions as required.
• Maintain appropriate professional registration and fulfil continuing professional development requirements.

Communication and Teamworking

The post holder will: -

• Work as an integral member of the practice multidisciplinary team.
• Communicate effectively with patients, carers and healthcare professionals.
• Provide clear explanations to patients regarding medication changes, benefits, risks and monitoring.
• Work collaboratively with GPs, nurses, HCAs, pharmacists, administrative staff, community pharmacists and secondary care teams.
• Develop effective working relationships across the practice and wider Primary Care Network.

Professional Responsibilities

The post holder must: -

• Be registered with the General Pharmaceutical Council (GPhC).
• Hold a recognised Independent Prescribing qualification.
• Practise in accordance with GPhC professional standards.
• Work within their individual scope of competence and seek appropriate support when required.
• Maintain appropriate professional indemnity arrangements.
• Maintain continuing professional development relevant to the role.
• Demonstrate a commitment to evidence-based practice and continuous improvement.

Confidentiality

The post holder will have access to confidential information relating to patients, their carers, practice staff and other healthcare organisations.

All information must be treated in the strictest confidence and managed in accordance with data protection legislation, NHS information-governance requirements and practice policies.

Safeguarding

The post holder must be aware of their responsibilities in relation to safeguarding children and vulnerable adults and must undertake appropriate safeguarding training in accordance with their role.

Health and Safety

The post holder is required to comply with the practices health and safety policies and take reasonable care for their own health and safety and that of colleagues, patients and visitors.

Equality, Diversity and Inclusion

St. Georges Medical Centre is committed to equality of opportunity and to providing an inclusive working environment. The post holder is expected to treat patients, colleagues and visitors with dignity and respect at all times.

Flexibility

This job description is intended to provide an outline of the main responsibilities of the post and is not exhaustive. Duties may develop over time in response to changes within the practice, primary care and the wider NHS.

Any significant changes will be discussed with the post holder.

Person Specification

Qualifications

Essential

• Masters degree in Pharmacy (MPharm) or equivalent
• Current registration with the General Pharmaceutical Council (GPhC)
• Qualified Independent Prescriber
• Evidence of relevant continuing professional development

Desirable

• Postgraduate qualification in clinical pharmacy, primary care, diabetes or a related area
• Additional recognised qualification or training in diabetes management

Experience

Essential

• Significant post-registration experience as a pharmacist
• Experience of undertaking clinical medication reviews
• Experience of medicines optimisation and managing complex medication regimes
• Experience of independent prescribing within own scope of competence
• Experience of managing patients with long-term conditions

Desirable

• Experience working in General Practice or Primary Care
• Experience of managing patients with Type 2 diabetes
• Experience of optimising diabetes medication, including newer therapies
• Experience of Structured Medication Reviews
• Experience of polypharmacy and high-risk medication reviews
• Experience of working as part of a multidisciplinary primary care team
• Experience of QOF and other primary care clinical targets

Clinical Knowledge and Skills

Essential

• Strong knowledge of medicines, prescribing and medicines optimisation
• Ability to assess patients and make appropriate evidence-based prescribing decisions
• Ability to recognise the limits of own clinical competence and refer appropriately
• Good understanding of medication monitoring requirements and medicines safety
• Ability to interpret relevant clinical information and blood-test results
• Good understanding of the management of common long-term conditions
• Knowledge of local and national prescribing guidance
• Understanding of antimicrobial stewardship

Desirable

• Strong knowledge and practical experience of diabetes management
• Knowledge of current guidance relating to Type 2 diabetes
• Understanding of cardiovascular and renal risk management in patients with diabetes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St. George's Medical Centre

Address

7 Sunningfields Road

London

NW4 4QR

United Kingdom

Employer's website

https://www.stgeorgesmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilities

Telephone Duties

1. Making appointments

2. Taking requests for prescriptions

3. Giving out results

4. Ambulance transport bookings

5. Home visit requests

6. Deal with general enquiries and complaints

7. Contacting other providers

Reception Duties

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Making appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift, as necessary

13. Respond to needs of doctors and nurses during surgery

14. Collect payments from patients for non-NHS services

15. Deal with general enquiries and complaints

Filing and Administration

16. Pulling Lloyd George envelopes when requested by doctors

17. Summarising of patient notes

18. Read coding and scanning of daily post

19. Assisting with insurance paperwork

20. Assisting with QOF work and any other initiative run by the Practice

General

21. Input and extract information from Practice computer system

22. Observe health and safety guidelines at all times

23. General housekeeping (e.g. keeping reception and waiting areas tidy)

24. Any other reasonable duties as necessary

Person Specification

Qualifications

Essential

• Good standard of general education

Desirable

• NVQ level 2 in Customer Care

Experience

Essential

• Experience of working with the general public
• Experience of reception work
• Experience of working within General Practice

Desirable

• Experience of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NORTHGATE SURGERY

Address

Northgate

Pontefract

West Yorkshire

WF8 1NF

United Kingdom

Employer's website

https://www.northgatesurgery.org/index.aspx (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the workflow administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload.

To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management.

a. To ensure actions are completed by clinicians in a timely manner and to escalate to the Admin Manager where appropriate

b. To arrange further appointments or tests as required (and within the post holders remit) that are specified from either the documentation or requested by the clinician.

c. To report any significant events that occur in relation to document management and participate in any associated learning from incidents.

d. To attend any training required to maintain effective performance in this role.

e. Undertake a broad spectrum of administrative duties commensurate with the role

f. Process incoming and outgoing mail

g. File and store records as required

h. Photocopy documentation as required

i. Process changes to patient registration, deduction of record and new patient registration

j. Input data into the patients healthcare records as necessary

k. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

l. Assist with total triage administration

m. Be an integral part of the general practice team

n. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

o. Support in the delivery of enhanced services and other service requirements

p. Undertake all mandatory training and induction programmes

q. Contribute to and embrace the spectrum of clinical governance

r. Maintain a clean, tidy, effective working area at all times

s. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

t. Any other duties requested by the management or Partners that are deemed reasonable and within the capabilities of the post holder.

Person Specification

Experience

Essential

• Experience of administrative duties

Desirable

• Experience of working with the general public
• Experience of working in a health care setting

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS / Docman user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buxted Medical Centre

Address

Framfield Road

Buxted

East Sussex

TN22 5FD

United Kingdom

Employer's website

https://www.buxtedandeasthoathlymedicalcentres.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The post holder is a pharmacist, who acts within their professional boundaries, supporting and working alongside a team of pharmacists in general practice.

The post holder will work as part of a multi-disciplinary team in a patient-facing role. The post holder will take responsibility for areas of chronic disease management within the practice and undertake clinical medication reviews to proactively manage patients with complex polypharmacy.

The post holder will provide primary support to general practice staff with regards to prescription and medication queries. They will help support the repeat prescription system, deal with acute prescription requests, and medicines reconciliation on transfer of care and systems for safer prescribing, providing expertise in clinical medicines advice while addressing both public and social care needs of patients in the GP practice(s).

The post holder will provide clinical leadership on medicines optimisation and quality improvement and manage some aspects of the quality and outcomes framework and enhanced services.

The post holder will ensure that the practice integrates with community and hospital pharmacy to help utilise skill mix, improve patient outcomes, ensure better access to healthcare and help manage workload. The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent service within general practice.

Person Specification

Qualifications

Essential

• Masters degree in pharmacy (MPharm) (or equivalent)
• Specialist knowledge acquired through post-graduate diploma level or equivalent training/experience
• Independent prescriber or working towards/intent of gaining independent prescribing qualifications

Experience

Essential

• In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare
• An appreciation of the nature of GPs and general practices
• An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing
• Excellent interpersonal, influencing and negotiating skills
• Excellent written and verbal communication skills
• Demonstrate the ability to communication complex and sensitive information in an understandable form to a variety of audiences (e.g. patients)
• Is able to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions
• Good IT skills
• Able to obtain and analyse complex technical information
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors or GPs when appropriate
• Able to work under pressure and to meet deadlines
• Produce timely and informative reports
• Gain acceptance for recommendations and influence/motivate/persuade the audience to comply with the recommendations/agreed course of action where there may be significant barriers
• Work effectively idependently and as a team member
• Demonstrates accountability for delivering professional expertise and direct service provision

Desirable

• Minimum of 2 years post qualification experience

Other

Essential

• Self-Motivation
• Adaptive
• In date CRB
• Safeguarding audit and children level three
• Information Governance toolkit completion
• Immunisations Status
• Basic life support training
• Mandatory registration with General Pharmaceutical Council

Desirable

• Full Driving Licence
• Membership of the Royal Pharmaceutical Society
• A member of or working towards Faculty membership of the Royal Pharmaceutical Society

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bolton Community Practice C.I.C

Address

Waters Meeting Health Centre

Waters Meeting Road

Bolton

BL1 8TT

United Kingdom

Employer's website

http://www.boltoncommunitypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The PA will provide care for the presenting patient from initial history taking and clinical assessment through to the diagnosis, treatment and evaluation of care.

They will demonstrate critical thinking in the clinical decision-making process, including assessment and diagnostic skills, leading to the delivery of safe care for all patients.

They will work collaboratively with the healthcare team to meet the needs of the patients, supporting the delivery of policy and procedures. The PA will provide a holistic and clinical service, with support from GPs as required.

The PA will be expected on a typical day to provide face to face appointment for patients booked for urgent appointments.

The PA will also review and act appropriately on pathology, radiology and other investigations results regarding their patients.

This post is to provide medical services that the PA is competent to perform, consistent with their education, training and experience.

This is to be delivered through delegated authority from the supervising doctors who have responsibility for the patient.

The PA would be expected in time to participate in the duty rota at the practice.

Mentorship and supervision will be provided by designated senior medical personnel.

The practice hold weekly clinical and monthly education meetings and the PA would be expected to attend and partake in these.

Duties and Responsibilities

The PA will be required to

Participate in all treatment and preventative healthcare services in the practice as delegated and agreed by the supervising physicians in the practice.

Provide direct clinical care to patients using established clinical guidelines.

To consult and refer patients to physicians, medical specialists and other health professionals as indicated.

To interview patients, take medical histories, perform physical examinations, analyse, diagnose and explain medical problems.

To recommend and explain appropriate diagnostic tests and treatment.

To perform specialised diagnostic physical exams and treatment procedures.

To instruct and educate patients in preventative health care.

To confer with patients by telephone to convey test results, hear emergency complaints and deal with similar situations and issues.

Order laboratory tests as required and agreed under supervising physicians.

Fully document all aspects of patient care and complete all required paperwork for legal and administrative purposes.

Perform a variety of research and analysis tasks associated with medical diagnosis and treatment.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Formulate diagnoses and treatment plans, in consultation with or referring to supervising physician as appropriate.

Confer regularly with the Partners, supervising physicians and other health care staff, refer specific patients, plan and co-ordinate activities, exchange information, investigate and resolve problems.

Keep up to date on relevant medical research, technology and related issues by attending continuing education courses and professional meetings, reading journals etc.

To ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.

Work collaboratively with the clinical team to ensure continuity of care is maintained on specific services/projects.

Work to deliver, with other members of the practice and Primary Healthcare Team, the objectives of the GMS Contract.

Encourage and ensure good working relationships with all members of the primary healthcare team.

To contribute to the clinical and management development of the Practice.

Meet as appropriate with a clinical lead on a regular basis to report on progress and contribute to the systematic development of local primary care provision.

To work within the policies and procedures of the Practice and report to the Practice Manager on non-clinical work programmes and service development.

To provide comprehensive evaluation material to enable Partners to fully evaluate the success of the role within a busy surgery for consideration.

Person Specification

Qualifications

Essential

• GMC registered
• Graduation from a recognised/Accredited Physician Associate Program
• Certification of passing the PA National Examination
• Member of the Faculty of Physician Associates at the RCP which also includes registration on the PA Managed Voluntary Register
• Ability to organise and prioritise workload effectively
• Ability to exercise sound judgements when faced with conflicting pressures.
• Ability to manage and lead a working group
• Sound IT knowledge Including internet, outlook, word, excel

Desirable

• Experience of working within NHS healthcare environment
• Experience of preventative medicine and management of patients with long term conditions and complex needs
• Experience at seeing and assessing acutely unwell people presenting in primary care
• One years experience working in healthcare environment as a qualified PA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH

United Kingdom

Employer's website

https://www.woodgrangemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To do home visits

To attend Practice meetings

To render assistance with any extra services where needed

Liaise with external authorities as required

Conform to practice procedures for QOF, prescribing incentive schemes, PBC and other enhanced services and directives as stipulated by the PCT/Government or the Practice

To do extended hours on a Rota basis

Assess own performance and take accountability for own actions, either directly or under supervision

To carry out telephone consultations/video consultations and telephone triage

Handling of pathology results, hospitals and mail

Benefit Agency reports, Social Services reports, Insurance reports and the like, where the patient is being dealt with by Salaried Partner and upon prior agreement with Partners

To participate in Practice audit

Compile and issue computer-generated acute and repeat to do and review prescriptions as and when required. Prescribe in accordance with the accepted prescribing formulary (or generically) whenever this is clinically appropriate

To do Referral letters for patients seen

To cover for other Doctors on annual leave/study leave

To update and summarise patients computer records from letters received

To teach and supervise students/GP Registrars/Nurses, FY2 doctors and other attached placement doctors as and when required

To keep rooms clean and tidy

To be punctual, effectively manage own time, workload and resources

To conduct and dress yourself in a professional manner

To maintain a good working relationship with staff, doctors and patients.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance and service expansion

To prepare and participate in CQC visit

Ad hoc duties as and when required

Person Specification

Qualifications

Essential

• Eligible to work in General Practice in the NHS
• Experience as a GP educator.
• Experience of appraisal in practice or other setting
• Willing to successfully complete appropriate training for appraisal and remain up to date with the developing GP Appraisal, relicensing and revalidation agenda.
• To deal with sensitive information in a tactful way.
• To be able to demonstrate on-going personal and practice development.
• To have a facilitative approach.
• To discuss difficult areas sensitively and diplomatically.
• Excellent communication skills including verbal, written, face to face and active listening skills.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Computer skills familiar with the GP based software, Microsoft Word and e-mail

Desirable

• Eligible to work in General Practice in the NHS
• Experience as a GP educator.
• Experience of appraisal in practice or other setting
• Willing to successfully complete appropriate training for appraisal and remain up to date with the developing GP Appraisal, relicensing and revalidation agenda.
• To deal with sensitive information in a tactful way.
• To be able to demonstrate on-going personal and practice development.
• To have a facilitative approach.
• To discuss difficult areas sensitively and diplomatically.
• Excellent communication skills including verbal, written, face to face and active listening skills.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Computer skills familiar with the GP based software, Microsoft Word and e-mail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH

United Kingdom

Employer's website

https://www.woodgrangemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Register new patients and maintain accurate patient information.
• Process patient registrations, deductions and changes of personal details.
• Respond to patient administrative enquiries professionally and courteously.
• Process requests for medical records and other patient documentation.
• Ensure patient information is handled confidentially at all times.
• Manage incoming and outgoing correspondence, emails
• Maintain confidentiality and comply with UK GDPR and information governance requirements.
• Follow practice policies and procedures.

Person Specification

Qualifications

Essential

• Education to GCSE standard or Equivalent

Experience

Essential

• Previous experience in an administrative role.
• Excellent organisational and time-management skills.
• Strong attention to detail.
• Good written and verbal communication skills.
• Good IT and computer skills.
• Ability to prioritise work and meet deadlines.
• Ability to work independently and as part of a multidisciplinary team.
• Professional, friendly and patient-focused approach.
• Ability to deal appropriately with confidential and sensitive information.
• Flexible and willing to support colleagues when required.

Desirable

• Previous experience working in a GP practice, NHS or healthcare environment.
• Knowledge of GP practice administration and NHS procedures.
• Experience using GP clinical systems.
• Understanding of confidentiality, UK GDPR and information governance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH

United Kingdom

Employer's website

https://www.woodgrangemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures
• To work in accordance of protocols
• Scanning correspondence

Reception

• To book in patients consulting with members of practice team
• Process repeat prescription requests in accordance with practice guidelines including online requests
• Handing over all correspondence to patients ensuring names and addresses are checked
• To deal with incoming and outgoing telephone calls for the practice
• Registration of new patients
• Process patients change of details
• To check and action electronic tasks daily
• Be able to cover all reception positions as necessary
• Receiving and directing patients appropriately
• Handling busy telephone lines and dealing with general enquiries
• Process appointment requests from patients by telephone and in person
• Deal with visits requests

Other Tasks

• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Infection prevention training to be updated annually
• Using and complying with current infection control policies and procedures
• Report any potential risks /problems to the Practice Nurse or the Practice Manager
• Take responsibility for protecting themselves and others against infection risks
• Maintaining work areas in a tidy and safe way and free from hazards

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Experience

Desirable

• Experience of working with the general public in any health setting.

Qualifications

Essential

• GCSE grade A to C in English is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Oak Surgery

Address

West Oak Surgery

319 Westdale Lane

Mapperley

Nottingham

NG3 6EW

United Kingdom

Employer's website

https://www.westoaksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries and explain procedures
• Checking patients in for appointments and monitor patient waiting times
• Process appointment requests for future appointments from patients.
• Handing completed repeat prescriptions to patient and checking names and address.
• Advise patient of relevant charges for private services (non-General Medical Services), accept payment and issue invoices and receipts for these services
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring procedures are completed
• Action requests for fit notes
• Assist the team with responding to email queries or forwarding where appropriate to the relevant Practice personnel.
• Deal with any deliveries to front desk

Patient Advisor

This is a role that involves taking calls from patients and dealing with patient's at our reception desk, assigning them to the most appropriate service or appointment.

• Develop and maintain an in-depth knowledge and understanding of the services provided by the Practice and the wider health community
• Put patients at ease and give them the opportunity to explain their needs through active listening
• Provide clear and concise information to patients
• Employ a variety of questioning techniques to develop a full picture of the patients requirements
• Use advanced communication, negotiation and probing skills across a wide range of enquiries including emotive circumstances or caller aggression
• Quickly and accurately record patient details, symptoms and enquires where further contact is required
• Identify potentially serious problems and bring those to the immediate attention of the appropriate clinician.

Appointments

• Ensure total familiarity with the appointment system including regular and incidental variations
• Book all appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical records
• Assisting with the cancellation of clinics at short notice when required
• Assist with contacting and booking patients for specific clinics

Administration

• To have a thorough knowledge of all Practice procedures, working in accordance with written protocols
• Action tasks sent through EMIS Web in a timely manner
• Check and complete Docman tasks including OOH
• Open post as required and distribute
• Scan and photocopy as requested.
• Process patients change of address computer data and medical records (have knowledge of Practice area).
• Process repeat prescription requests in accordance with Practice guidelines.
• To assist with GP queries as requested

Other Tasks

• Check and restock clinical rooms with clinical stock on a regular basis
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Chaperone, as requested.
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the role, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Assess own performance and take accountability for actions, either directly or under supervision.
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Actively contribute to the development and service improvement within the Practice proactively offering ideas and suggestions for improvements.
• Participate fully in meetings with your Team Leader

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage their own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Attend meetings when required

Person Specification

Experience

Essential

• Experience in a customer facing role
• Ability to effectively manage own time workload and resources
• Strong IT Skills
• Strong communication skills
• Experience of answering telephones within a busy environment
• Ability to be flexible
• Good teamwork skills

Desirable

• Experience in Primary Care
• Knowledge of EMIS clinical system
• Familiarity with Docman
• Knowledge of medical terms

Qualifications

Essential

• GCSE English and Maths at a minimum of a grade C/4 or equivalent qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holland House Surgery

Address

Lytham Primary Care Centre

Victoria Street

Lytham

FY8 5DZ

United Kingdom

Employer's website

https://www.hollandhousesurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

General duties across all roles:

• It is the responsibility of each staff member to assist in the smooth running of the Practice in general, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.
• To act with the strictest confidentiality regarding all aspects of patient care and practice business
• To recognise peoples needs for alternative methods of communication and respond accordingly
• To facilitate patients accessing the clinical care provided by the practice
• To support the GPs and Nurses in providing that care
• To ensure that all visitors and telephone callers to the practice are greeted professionally
• To deal with patient enquiries efficiently and courteously
• To ensure all telephone calls are managed appropriately
• To access patient medical records where needed
• To assist with maintenance and security of the premises
• To keep up to date with policies and procedures within the practice
• To assist in the training of colleagues (demonstrating own tasks)
• To act as a chaperone to a clinical colleague for patient examinations
• To assist in collecting data for audits
• To participate in staff meetings
• To participate in staff training
• To keep updated in basic life support and putting that basic life support training into use during times of emergency
• To participate in appraisal including taking responsibility for maintaining a record of own personal and/or professional development
• To take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• To assess own performance and take accountability for own actions, either directly or under supervision
• To contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• To have a thorough knowledge of all practice policies and procedures
• To work in accordance of written protocols
• To provide administrative support for clinical staff.
• To support colleagues in workload when needed
• To prepare equipment for calibration and PAT testing
• To participate actively in no blame significant event analysis
• To ensure building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated.
• To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice
• To keep own work areas and general/patient areas free from hazards
• To report potential risks identified
• To participate in the overtime rota to cover staff sickness and holidays
• To make refreshments
• To undertake any other reasonable duty as needed

Dispensers only

• To ensure that the dispensary is kept tidy and well organised at all times
• To open and close the dispensary
• To work under the directives of the dispensary SOPs, reporting any non- compliance in keeping with practice procedure
• To take orders for repeat prescriptions and acute medication queries
• To dispense drugs and appliances
• To ensure all dispensed items are checked.
• To fill and dispense monitored dose systems
• To ensure that drug alerts are actioned promptly
• To undertake opportunistic health promotion of patients
• To maintain stock check and rotate dates on stock
• To maintain security of drug stock
• To maintain CD registers and strict CD stock control
• To arrange safe disposal of out of date and retuned drugs
• To arrange the safe destruction of out of date and returned controlled drugs
• To provide a list of near dated stock to clinicians
• To undertake DRUMS with patients
• To participate in DSQS
• To participate in dispensary audit
• To order drugs from wholesalers ensuring adequate though not excessive stock levels
• To ensure that stock is received and stored in an appropriate manner in accordance with manufacturers instructions
• To return unordered or damaged stock to suppliers
• To assist the stock taker where necessary
• To complete the end of month WP34
• To count and tabulate all PA items
• To prepare delivery items for the delivery driver
• To clean the dispensary

Person Specification

Qualifications

Essential

• Dispensing NVQ 2/3 or equivalent
• Competent IT abilities
• Good Communication Skills
• Good Organisation Skill
• GCSEs in English and Maths
• Past Experience
• Be able to work as part of a team
• Attention to detail
• Be accurate

Experience

Essential

• Worked previously in Dispensing / Pharmacy

Desirable

• Worked in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cwm Garw Practice

Address

Victoria Street

Pontycymer

Bridgend

CF32 8NN

United Kingdom

Employer's website

http://www.cwmgarwpractice.wales.nhs.uk (Opens in a new tab)