Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Personal Skills

Essential

• Team skills: ability to communicate with, support and motivate team.
• Self-motivated and can meet deadlines.
• Ability to prioritise and organise work.
• Good interpersonal skills
• Able to use initiative.

Desirable

• Computer literate

Personal Aptitude

Essential

• Flexible and willing to commit to achieve results and meet deadlines.
• Sets high standards and motivated to achieve them.
• Responds positively to a team ethos.
• Aware of own limitations.
• Able to work autonomously.
• Flexible approach to changing priorities and work systems.

Desirable

• Able to use initiative and innovation.

General

Essential

• Ability to travel.
• Appreciation of cultural diversity and equality issues.

Desirable

• Fluency or knowledge of Welsh (training available) or other modern language.

Qualifications

Essential

• Certificate of Prescribed Experience
• Eligibility to be principal in general practice in Wales
• GMC Registration
• Holder of MRCGP
• GP trainer

Desirable

• Evidence of other specialist interest / development / training

Experience

Essential

• Experience in general practice and working in multi-disciplinary team

Desirable

• Experience of using electronic clinical patient records
• Eligibility for minor surgery, obstetrics, family planning accreditation
• Experience of undertaking audit in general practice

Skills

Essential

• Able to present logical well thought through arguments
• Able to provide evidence based solutions to problems and issues
• Genuine commitment to improve quality in primary care
• Excellent oral and written communication skills
• Understanding of the nGMS contract

Desirable

• Facilitation skills
• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Healthy Prestayn Iach

Ty Nant, Nant Hall Rd, Prestatyn

Prestatyn

LL19 9LG

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

• Welcome and assist patients and visitors in a professional, courteous and compassionate manner.
• Answer telephone calls promptly and deal with enquiries appropriately, maintaining a calm and helpful approach at all times.
• Book, amend and cancel appointments in accordance with practice procedures.
• Signpost patients to appropriate healthcare professionals, services and organisations where required.
• Process prescription requests and other patient enquiries accurately and efficiently.
• Register new patients and maintain accurate and up-to-date patient information.
• Ensure patient records and information are handled accurately and confidentially, in line with practice policies and information governance requirements.
• Receive and process administrative requests, messages and correspondence.
• Liaise effectively with GPs, nurses, healthcare professionals and the wider practice team.
• Support the practice with general administrative duties, including filing, scanning, photocopying and data entry.
• Assist with the smooth running of reception and waiting areas, ensuring patients receive a positive experience.
• Deal appropriately with sensitive or difficult situations, escalating concerns to the appropriate member of staff when necessary.
• Maintain a high level of confidentiality and professionalism at all times.
• Follow practice policies, procedures and protocols, including those relating to safeguarding, infection prevention and health and safety.
• Attend staff meetings, training and development sessions as required.
• Undertake any other reasonable duties appropriate to the role and level of responsibility.

The Receptionist will work as an integral member of the practice team, contributing to a positive and supportive working environment. The role requires flexibility, good communication skills and the ability to prioritise and manage competing demands within a busy GP practice.

The successful candidate will be committed to providing high-quality patient care and will demonstrate a positive, respectful and professional approach to patients, colleagues and other healthcare professionals.

Person Specification

Experience

Essential

• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.

Additional

Essential

• Caring, compassionate and patient-focused approach.
• Reliable, punctual and flexible.
• Positive attitude and willingness to learn.
• Respectful and professional towards patients, colleagues and other healthcare professionals.
• Demonstrates a commitment to confidentiality and patient dignity.

Desirable

• Previous experience working within a GP practice, NHS or other healthcare environment.
• Experience using primary care clinical systems such as EMIS or SystmOne.

Qualifications

Essential

• Qualifications and Experience
• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.

Desirable

• Experience using primary care clinical systems such as EMIS or SystmOne.
• Understanding of NHS primary care services and the role of general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenfields Medical Practice

Address

12 Terrace Street

Hyson Green

Nottingham

NG7 6ER

United Kingdom

Employer's website

https://www.omsharma.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties will include, but are not limited to:

• Booking appointments for patients following care navigation ensuring patients access the most appropriate services within the practice
• Scanning and workflowing incoming correspondence within the clinical system
• Dealing with general enquiries from patients and prioritising the management of these
• Dealing with repeat prescription orders and prescription queries
• Managing your time and workload efficiently
• Assisting with the smooth running of clinics and surgeries
• Providing help and advice to all visitors to the surgery and the building
• Registration of new patients to the Practice
• Process patients change of address and contact details within the clinical system
• Dealing with tasks that clinicians may assign to you in an effective and timely manner
• Covering colleagues shifts in the event of sickness or annual leave
• Effective communication between staff, the practice, patients and other agencies
• Understanding and implementation of the practice protocols and procedures
• Carrying out the daily tasks set for you by the Office Manager
• Attending training and staff meetings as required
• Supporting with other reasonable duties as required
• Follow the practices Infection Prevention & Control policies and protocols

Person Specification

Experience

Essential

• Relevant experience of working within a busy office environment

Desirable

• Experience of working within the NHS
• Experience using SystmOne

Skills and Qualities

Essential

• Competent user of the Microsoft Office Suite (Word, Excel, and Outlook)
• Deal with confidential matters in a sensitive way.
• File documents in logical format.
• Prioritise and work on a number of different tasks simultaneously.
• Excellent communication skills (both written and oral).
• Willingness to undertake a wide range of duties.
• The ability to solve problems under pressure.
• Work with minimum supervision.
• Possess excellent time management skills
• Willingness to learn and develop new skills
• Ability to work as part of a team and on your own initiative
• Be decisive yet maintain a customer-focused approach
• Trustworthy, honest, reliable, caring and sympathetic

Qualifications

Essential

• 5 GCSEs, or equivalent (inc Maths and English)
• Evidence of a commitment to continuing professional development.

Desirable

• RSA Stage I or II typing and/or Word Processing or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Warrengate Medical Centre

Address

Upper Warrengate

Wakefield

West Yorkshire

WF1 4PR

United Kingdom

Employer's website

https://www.warrengate.org.uk (Opens in a new tab)

Job description

Job responsibilities

CLINICAL

• To accept referrals via agreed protocols within the service. This includes participation in the teams duty and triage rota to screen referrals along with a high intensity therapist and a senior clinician.
• To assess and support people with a common mental health problem in the self management of their recovery.
• To undertake patient-centred interviews which identify areas where the person wishes to see change and or recovery and makes an accurate assessment of risk to self and others.
• To make decisions on suitability of new referrals, adhering to the departments referral protocols, refer unsuitable clients on to the relevant service or back to the referral agent as necessary or step up the persons treatment to high intensity psychological therapy.
• To provide a range of information and support for evidence based high-volume low-intensity psychological treatments. This may include guided self-help computerised CBT, information about pharmacological treatments. This work may be face to face, telephone or via other media.
• To educate and involve family members and others in treatment where necessary and appropriate.
• To adhere to an agreed activity contract relating to the overall number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure treatment delivery remains accessible and convenient.
• To attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
• To complete all requirements relating to data collection within the service.
• To keep coherent records of all clinical activity in line with service protocols and use these records and clinical outcome data in clinical decision making.
• To work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
• To assess and integrate issues surrounding work and employment into the overall therapy process.
• To operate at all times from an inclusive values base which promotes recovery and recognises and respects diversity.
• To prepare and present clinical information for all patients on their caseload to clinical case management supervisors within the service on an agreed and scheduled basis, in order to ensure safe practice and the clinical governance obligations of the worker, supervisor and service are delivered.
• To deal with a range of clients and clinical situations, including those involving highly emotive communication and the need to apply initiative, tact and persuasion in the face of psychological resistance

Person Specification

Qualifications

Essential

• Qualification from PWP Training Course (Post Graduate Certificate or Level 3 undergraduate course) OR equivalent ,e.g. Experienced and Qualified Graduate Mental Health Worker with relevant Primary Care experiences and competences as required.

Desirable

• Further post graduate training in relevant areas of professional psychology, health, social science, and/or research design and analysis.

Experience

Essential

• Evidence of working with people with mental health problems.
• Experience of working in IAPT/Primary Care Services and delivering low intensity interventions.
• Evidence of having worked in a service where agreed targets were in place to demonstrate effective clinical outcomes.
• Experience of using electronic patient management systems such as IAPTUS or PCMIS or similar.
• Evidence of experience and knowledge of risk assessment and management.

Desirable

• Research / audit experience.
• Evidence of working in the local community.

Knowledge and skills

Essential

• High level communication skills: written and verbal, including telephone skills
• An ability to communicate and work in settings in which the atmosphere may be highly emotive.
• Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance.
• An understanding of the needs and difficulties of people with mental health problems.
• An ability to apply existing psychological knowledge to a mental health context
• An understanding of psychology applied to health care.
• An ability to evaluate and put in place the effect of training
• Computer literate.
• Ability to work under pressure.

Desirable

• Fluency in an additional (to English) locally relevant priority language
• Experience of delivering group based interventions.

PERSONAL

Essential

• An interest in working with people with mental health problems.
• Ability to work within a team and foster good working relationships with staff from all disciplines.
• Able to develop good therapeutic relationships with clients
• Ability to work independently, flexibly, reliably and consistently with work agreed and managed at regular intervals.

Other Requirements

Essential

• Ability to accept and use supervision appropriately and effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

Brent Talking Therapies

Fairfield House, Fairfield Crescent

Kingsbury

NW9 0PS

United Kingdom

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Knowledge Training & Experience

Essential

• A good standard of English & Maths - Grade C and above
• Advanced level of IT literacy with experience of using a range of IT applications.
• Ability to plan and delegate within the team and manage day to day workload

Desirable

• Understanding of the Trust's Patient Access Policy and its contents
• Trained / access to Trust systems such as Lorenzo and Ta+
• Experience of working in a supervisory or mentoring role

Communication

Essential

• Ability to communicate effectively - Including written, face to face and telephone

Desirable

• Ability to ensure that accurate and effective communication is maintained within the team
• Must be an effective team player and have a flexible approach to all areas of work

Skills & Ability

Essential

• Ability to work to deadlines
• Advanced level of IT to include Microsoft Word and Excel

Desirable

• Ability to plan and delegate within the team to manage day to day workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Florence Nightingale Hospital

London Road

Derby

DE1 2QY

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Reception Supervisor role is primarily to provide supervision to the practice reception team.

The post holder will work closely with another Reception Supervisor to provide the continual improvement of standards across a wide range of clinical and administrative activity, as well as providing an element of cover or source of advice in the event of their absence.

The successful candidate must be able to work on their own initiative and have some supervisory experience, along with strong IT skills. You must be organised and confident, have a friendly and approachable manner and can work under pressure.

Previous primary care experience is essential.

The post holder will:

• Be an experienced supervisor/leader of staff, providing leadership to the reception and administration team.
• Have excellent service, leadership, communication and project management skills.
• Be suitably proficient with IT systems and software applications, preferably in a clinical setting (although training will be provided for the suitable candidate).
• Exhibit safe, professional decision-making and high level of care for patients within the Practice.
• Work collaboratively with the wider Practice team to meet the needs of our diverse range of patients.
• Undertake rota planning of both reception and clinical staff
• Support the delivery of required policy and procedures.

In order to work at this level full enhanced DBS clearance must be met.

Key Responsibilities

The following are the core responsibilities of the Reception Supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To provide day-to-day support, leadership, first line management and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed.

Ensure all reception and administration duties are completed to the highest standard.

Support with monitoring staff attendance, sickness absence and annual leave.

To provide communications between patients, doctors and other staff.

Support with induction of all new reception and administration staff.

Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence.

Work along side another Reception Supervisor in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc.

Review and updating of practice policies and procedures.

Work with the other Reception Supervisor and other members of the practice to identify areas for improvement and assist in change management where appropriate.

Ensure the promotion, monitoring and documentation of performance and quality outcomes targets within the practice (including QOF), and using IT systems and software.

Take responsibility for the recording of all home visit requests, ensuring that the home visiting protocol is followed.

To undertake specific assigned tasks, project support, or development work which may arise during changes to the NHS.

To introduce new policies and procedures in line with current regulations

Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff.

To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person.

To be a point of contact for staff and patient queries and concerns.

• The greeting of patients, dealing with their enquiries in a courteous and polite manner.
• Be point of call for dealing with patient complaints relating to front desk or reception services.

Oversee and delegate daily tasks e.g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties

• Making appointments and booking patients in for surgeries and clinics.
• Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely.
• Ensure telephone calls are answered in a timely manner.
• Undertake and help where necessary with care coordination.
• Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information.
• Making appointments, offering and arranging the appointments for doctors, helping to arrange clinics.
• Responding to and resolving all local IT issues where appropriate liaising with NHIS the CCG IT support/or others to resolve hardware and software issues.
• Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice.
• Providing support and ensure training for current and new staff is carried out.
• Support and maintaining effective call and recall systems for patient services and reviews.
• Training of staff on practice IT systems as necessary.

To promote Equality and Diversity and Health and Safety in themselves.

TRAINING AND DEVELOPMENT

• Taking responsibility for own development with relevant evidence-based knowledge and competence in all aspects of the role to meet clinical governance guidelines for Continuing Professional Development (CPD) and a Personal Development Plan (PDP).
• Stay up to date through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work.
• Subject to a performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Work closely with other clinical staff and managers in the setting up and/or improving of practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets
• Work to deliver the NHS contract requirements related to the practice (including the terms of the Quality and Outcomes Framework and locally enhanced services)

GOVERNANCE

• Take part in the maintenance of quality governance systems and processes across the Practice and its activities.
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
• Work with other teams on improving the quality of service and patient care, in response to local and national policies and initiatives as appropriate
• Support and participate in shared learning across the practice and wider organisation
• Help manage, review and identify learning from complaints, incidents and near-miss events relating to the practice, team and self.
• Awareness of statutory safeguarding, notification processes and local guidance for children/vulnerable patients, applying relevant policies and legislation to protect them
• Ensure compliance with policies, procedures and guidelines for self and others, by acting or alerting senior management team if the practice appears to contravene policy, or if there are concerns over any aspect of patient care.

CONFIDENTIALITY

• Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
• Maintain an awareness of the Freedom of Information Act.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

• The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
• Comply with Practice health and safety policies by following agreed safe working procedures
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
• Undertaking periodic infection control training (minimum annually)
• Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Reporting incidents using the organisations Incident Reporting System
• Using personal security systems within the workplace according to Practice guidelines
• Making effective use of training to update knowledge and skills

EQUALITY AND DIVERSITY

The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.

No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

OTHER DELEGATED DUTIES

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualified to A-Level or NVQ Level 3

Experience

Essential

• Experience of working in a GP practice

Skills and experience

Essential

• Experience in supervising/managing staff
• Excellent communication skills
• Strong IT skills
• Problem solving & analytical skills
• Ability to maintain confidentiality
• Full clean drivers licence with own transport

Desirable

• Experience of working in a healthcare setting/GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brewood Medical Practice

Address

Kiddemore Green Road

Brewood

Stafford

ST19 9BQ

United Kingdom

Employer's website

https://www.brewoodsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

• Liaise with patients, doctors, nurses and other practice staff.
• Liaise with district and community staff.
• Maintain a high level of confidentiality at all times.
• Follow directions for all tasks as set out in the procedures, protocols and standard operating procedures.
• Carry out general housekeeping in dispensary, including floor cleaning and wiping work surfaces and cupboards.
• Prepare medications for dispensing as per prescriptions.
• Hand out dispensed medications and scripts, ensuring back of script is completed correctly.
• Advising patients about pre-payment of prescriptions, providing information regarding eligibility for exemption and how to apply for exemption certificates.
• Collect and record any fees due.
• Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice policy.
• Record private scripts.
• File processed scripts.
• Produce medication labels.
• Write up legal records i.e. controlled drugs.
• Report any errors in dispensary to lead GP and Practice Manager.
• Operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.
• Checking expiry dates on medications and ensuring proper storage conditions are observed when stock rotating.
• Endorse prescriptions ready for submission to PPA each month. Prepare end of month paperwork for submission to PPA.
• Deal with patient returns, recording as necessary. Deal with out of date items in line with process.
• Ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
• Ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
• Take prompt action in response to any drug alert bulletins that may be received from time to time.
• Ensure that refrigerated items are stored at the appropriate temperature and maintain a temperature control record/logbook/record on Clarity Team Net.
• Maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.
• Be aware of dispensary security at all times.
• Carry out medication reviews as appropriate.
• Work in a professional manner at all times.
• Work with the team and practice manager to conform to the standards in the Dispensing Services Quality Scheme.
• Be pro-active in suggesting and developing new initiates to improve the dispensary.
• Prioritise tasks and work under own initiative.
• Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Pharmacy Services (or equivalent Dispensing Assistant qualification) is essential.
• Previous experience in a primary care dispensing environment or community pharmacy.
• Strong communication skills and a professional manner.
• Ability to work accurately under pressure in a busy environment.
• A commitment to patient confidentiality and safeguarding.

Desirable

• Experience using SystmOne is highly desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bugbrooke Medical Practice

Address

Levitts Road

Bugbrooke

Northampton

Northamptonshire

NN7 3QN

United Kingdom

Employer's website

https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Job Summary:

Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

2. Job Responsibilities:

The post holder will:

2.1 Strategic Management and Planning

Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners, identifying potential threats and opportunities.

Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.

Develop and maintain effective communication both within the practice and with relevant outside agencies.

Prepare and annually update the Practice Development Plan, oversee the implementation of the aims and objectives.

Assess and evaluate accommodation requirements and manage development and expansion plans.

2.2 Human Resources

Oversee the recruitment and retention of staff and provide a general personnel management service.

Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.

Manage staffing levels within target budgets.

Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Develop and implement effective staff appraisal and monitoring systems.

Support and mentor staff, both as individuals and as team members

Implement effective systems for the resolution of disputes and grievances.

Keep abreast of changes in employment legislation.

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)

Liaise closely with all other members of the Primary Health Care Team.

2.3 Budget and Financial Management.

Ensure good financial management of all practice funds and practice budgets, seeking to maximise income.

Through negotiation with the CCG and preparation and submission of regular development plans, ensure the practice receives an appropriate and equitable allocation of resources.

Understand and report on the financial implications of contract and legislation changes.

Manage practice accounts using Xero; submit year-end figures promptly and liaise with the practice accountant.

Maintain NHS pension YTD figures and submit timely monthly and annual information to POL.

Submit monthly report to the accountant for payroll purposes and monitor staff absence to make necessary adjustments to individual staff salary.

Monitor cash-flow, prepare regular forecasts and reports to the partners.

Manage and reconcile bank accounts; negotiate/liaise with the practice bankers.

Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions.

2.4 Information Management and Communication

Responsibility for the computer system including organising any maintenance and developments to the system. Ensuring compliance with Data protection rules

Keep abreast of the latest development in primary care IT.

Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training.

Ensure that the practice has effective security and integrity of data, and disaster recovery plans in place.

Liaise with the CCG regarding systems procurement, IT funding and national IT development programmes.

Manage requests for access under the Freedom of Information Act

The post-holder should recognise the importance of effective communication and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

2.5 Patient Services

Adopt a strategic approach to the development and management of patient services in accordance with local and national guidelines.

Ensure that the practice complies with NHS contractual obligations in relation to patient care and assess practice performance against patient access and demand management targets.

Maintain registration policies and monitor patient turnover and capitation.

Oversee and/or develop repeat prescribing systems.

Oversee and/or develop and manage an effective appointment system.

Oversee and/or organise surgery timetables, duty rotas and holiday cover.

Implementing and maintaining systems to receive patient enquiries and suggestions including oversight of the practice-based complaints procedure in conjunction with the relevant partner.

Liaise with patient groups.

Reviewing and updating the practice information leaflet, practice publicity and health education material.

2.6 Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

2.7 Quality:

Convene meetings, prepare agendas and ensure distribution of minutes as necessary.

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Provide information for both clinical and financial audit. And participate in audit where appropriate.

Develop policies, practice protocols and procedures, review and update as required.

2.8 Premises and Equipment

Ensure adequate cleaning, maintenance, safety, and fire prevention and general security of the premises and equipment.

Provide staff training in all necessary areas of maintenance, safety, fire prevention and general security of the premises.

2.9 Health & Safety:

Ensure compliance with legislation relating to health and safety.

Develop, institute and organise health and safety policies and procedures.

Using personal security systems within the workplace according to practice guidelines

Identifying and report the risks involved in work activities and undertaking such activities in a way that manages those risks.

Ensure effective training on health and safety procedures for all members of the practice team.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Ensure all accidents or dangerous incidents are investigated, recorded, reported where necessary and any follow-up undertaken.

2.10 Equality and Diversity:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

3. Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

4. Other

Prepare and issue to registrar GPs, medical students etc appropriate information package on introduction to the practice.

Together with the Trainer plan, develop and monitor the effectiveness of the induction and training provided for the registrar GP, medical students etc.

Person Specification

Qualifications

Essential

• GCSE, 5 Grade C or above.
• A level or equivalent.
• Good standard of education with excellent literacy and numeracy skills.

Desirable

• Continuing personal development e.g. management course
• A leadership/management/business management qualification.

Experience

Essential

• Experience of working with the general public.
• Experience of leading and motivating a team.
• Good communication
• Trustworthy, honest and reliable.
• Good sense of humour.
• Relevant Health and Safety experience.
• Experience of chairing meetings, producing agendas and minutes.
• 2-3 years working at supervisory level.
• Proven experience in personnel and training.
• A thorough understanding of GDPR

Desirable

• Management experience within the NHS or in Practice Management.
• Experience of financial management
• Experience of working in a health care setting
• NHS / Primary Care General Practice experience
• Good understanding of the NHS role and functions of Primary Care and ICB/NHSE.
• Experience of Xero accounts system.
• Experience of using SystmOne clinical System

Knowledge, Skills and Personal characteristics.

Essential

• Administration skills.
• Organisational skills.
• Excellent communication skills including report writing skills.
• Budget management skills.
• IT skills.
• Experience of team working.
• Ability to communicate with all members of the Primary Health Care Team.

Desirable

• Desire to learn and develop new skills.
• Analytical and numeracy skills.
• Take forward IM&T agenda.
• Knowledge of computerised accounting and payroll packages.
• An understanding of NHS Pension scheme
• An understanding of all aspects of payroll & PAYE

Physical attributes and additional factors

Essential

• General good health
• Willingness to work on occasions outside normal office hours.

Desirable

• Car driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tickhill and Colliery Medical Practice

Address

25 St Marys Road

Tickhill

Doncaster

South Yorkshire

DN11 9NA

United Kingdom

Employer's website

https://www.thetickhillsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES OF THE POST

Clinical

Compassionately care for palliative & end of life care patients and those important to them.

Be able to work autonomously and as part of a cohesive team. Take responsibility for organising own time and workload, and where required, act as the RN Shift Leader, managing the shift, prioritising care and appropriate allocation of resource.

Be responsible for lone workers reporting as required.

Make accurate observations of the complex physical, mental and social condition of the patient, appropriately liaising with wider Community care services.

Report back to the HIYH RN Lead on all clinical matters and provide timely & accurate handovers to the HIYH Administrators as required.

Take reasonable precaution to ensure that the patient and the patients property is safeguarded and to work in accordance with Hospice Health & Safety policies and procedures.

Be involved in assessing patients and undertake dynamic environmental risk assessments.

Function autonomously and in accordance with own scope of clinical practice & competence.

Have the ability to challenge decisions made by others if they are against policy or not in the best interest of the patient.

Engage in sensitive and complex communication with patients, relatives and carers.

Provide support, empathy and reassurance in the delivery of patient care.

Be able to communicate at all levels throughout the organisation and wider healthcare system, in a mature, professional, kind and reasoned manner.

Communicate with and care for distressed, anxious and worried patients/relatives.

Take responsibility to ensure adherence to Hospice policies and procedures.

Demonstrate good team working skills and commitment to working effectively within the HIYH Service.

Management

Ensure that manual handling guidelines are adhered to rigorously.

Report accidents, incidents, concerns and complaints relating to patients or their relatives via Vantage and as per Hospice policy and procedures.

Undertake line management responsibility for an allocated group of Palliative Care Assistants (contracted) / Health Care Assistants (Bank).

Legal & Ethical

Practice within the legal and ethical framework, as established by the Nursing & Midwifery Council and national legislation, to ensure patients interests and well-being are met.

Administrative

Maintain accurate record keeping using SystmOne and paper documentation where appropriate.

Complete all appropriate forms/documentation within the given time span and submit to the Hospice as required.

Provide an accurate handover to the HIYH Administrators as required ensuring any concerns are escalated in a timely manner.

Health & Safety/Risk

Take reasonable precaution to ensure that the patient and the patients property is safeguarded and to report if deemed necessary.

Undertake dynamic Risk Assessments as required.

Work within all Hospice Health & Safety policies.

Assess patients and environmental risks and follow all Hospice policies and procedures. Safe use of a range of equipment including:

Hoists

Slide sheets

Wheelchairs

Electric or patients own bed

Oxygen concentrators

Feed pumps (within scope of competence)

Education and Training:

Undertake additional training and development in order to develop the skills required to provide quality palliative care for patients, in line with personal development plans.

Ensure that Revalidation is completed in an accurate and timely manner.

Undertake the Hospice Appraisal process with HIYH Palliative Care Assistants.

Support and guide HIYH PCAs, HCA (Bank) and new members of staff during induction.

Person Specification

Essential Knowledge and Skills

Essential

• Sound understanding of palliative care philosophy.
• Good listening skills.
• Ability to use initiative and to work autonomously.
• Demonstrable team working skills and commitment to working effectively within the HIYH service.
• Calm and reassuring manner.
• Able to take instruction and document events during shift.
• Ability to react sensitively and professionally to unforeseen clinical and non-clinical situations.
• Ability to line manage others.
• Ability to solve problems.
• Willingness to participate in training and updates.
• Computer literacy.
• Access to a car for work, including Business Use car insurance at your own expense.
• Possession of a full UK driving licence.
• Ability to drive Hospice vehicles in addition to own vehicle.
• Understanding of Data protection and confidentiality.
• Ability to deal with distressing situations and emotive circumstances.

Qualifications

Essential

• Registered Nurse (Level One)

Desirable

• Degree level education

Experience

Essential

• Post registration experience of working in the acute or community setting.
• Evidence of working with patients with palliative care needs.

Desirable

• Community experience would be an advantage
• Use of SystmOne
• Leadership experience
• Audit experience
• Previous NHS experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottinghamshire Hospice Limited

Address

Nottinghamshire Hospice

384 Woodborough Road

Nottingham

NG3 4JF

United Kingdom

Employer's website

https://www.nottshospice.org/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Reception Management

Lead and oversee the day-to-day work of the Reception Team, ensuring reception is adequately staffed and organised.

Allocate daily tasks and manage workflow so that patient-facing and administrative work is completed efficiently.

Act as the first point of support for reception staff, answering questions and providing guidance on procedures and patient queries.

Keep the team informed of changes to Practice policies, procedures, systems and ways of working.

Monitor standards of patient service, including telephone, face-to-face and written communication.

Ensure reception processes are followed consistently and identify areas where improvements are needed.

Support the Practice Manager with recruitment, selection, HR matters and staff-related issues.

Manage annual leave and sickness within agreed Practice arrangements and maintain appropriate staffing levels.

Escalate staffing, performance, conduct or operational concerns to the Practice Manager when appropriate.

Provide reception cover when necessary to maintain safe and effective patient services.

Patient Services

Ensure there is sufficient reception cover to support patient services throughout the day.

Deal with patient issues professionally and sensitively, involving the Duty Doctor, Practice Manager or other appropriate clinician when required.

Process and allocate administrative queries received through the Accurx Inbox in line with Practice procedures.

Process repeat prescription requests in accordance with Practice guidance and agreed workflows.

Ensure systems are in place for the secure movement, tracking and recording of patient records and information.

Support the Practice Manager with complaints, ensuring reception-related concerns are dealt with appropriately and learning is shared with the team.

Support service improvement work with the Practice Manager and Partners.

Act as the Flu Season Lead, supporting the planning and organisation of annual influenza vaccination clinics.

Support QOF, DES, LES and other Practice requirements by helping to organise appropriate reviews, appointments and patient invitations.

Staff Support, Training and Development

Provide induction and training for new reception staff and ensure induction records are completed.

Identify ongoing training needs and support staff to maintain the skills required for their role.

Support the Practice Manager and Partners with performance reviews, appraisals and performance management where required.

Hold regular Reception Team meetings and communicate agreed actions and changes to staff.

Provide day-to-day coaching and support to help staff work confidently and consistently.

Act as a link between the Reception Team and Practice Management, helping to resolve work-related issues and improve communication.

Work closely with other Practice teams and external organisations where this is required to support patient services.

Reception Administration and Governance

Represent reception at Practice meetings and raise relevant operational issues, risks and improvement ideas.

Deal with day-to-day reception problems promptly, resolving them where possible and escalating when necessary.

Ensure reception-related complaints and significant events are recorded and completed on Clarity, with learning shared appropriately.

Ensure accurate records are maintained for appointments, messages, visits, post, patient registrations, prescriptions, filing, births and deaths.

Ensure Practice policies, protocols and standard operating procedures are followed within reception.

Support the Practice Manager with Care Quality Commission requirements, audits and inspection preparation.

Help develop and maintain clear reception procedures and standard operating procedures.

IT and Systems Support

Develop a good working knowledge of the Practice IT systems and applications used by reception.

Provide day-to-day user support to reception staff and help troubleshoot routine system problems.

Support the use of EMIS, Accurx, telephone systems and other relevant Practice systems.

Use the EVAD telephone system confidently and produce agreed monthly reports for the Practice Manager.

Monitor reception system issues and liaise with external providers when faults affect patient services.

Support the introduction of new systems, applications and services, including staff training and guidance.

Use available data and reports to identify opportunities to improve reception staffing, processes and patient access.

Maintain appropriate awareness of data protection, information governance and secure patient record sharing.

Quality and Continuous Improvement

Promote high standards of patient service and safe, efficient working practices.

Identify risks, recurring problems and service pressures and raise them with the Practice Manager.

Use feedback, incidents, complaints and available data to identify opportunities for improvement.

Contribute to audits, significant event reviews and other quality improvement activities as required.

Take responsibility for own actions and work collaboratively to improve team performance.

Manage time, workload and resources effectively and prioritise work according to patient and Practice needs.

Confidentiality and Information Governance

Maintain strict confidentiality at all times when handling patient, staff, clinician and Practice information.

Only share confidential or sensitive information with authorised individuals and in accordance with Practice policies and current requirements.

Handle patient records and information securely, including electronic and paper records.

Report any suspected confidentiality, information governance or data security concerns promptly to the appropriate manager.

Health and Safety

Follow the Practice Health & Safety and infection control policies and encourage the same standards within the relevant team.

Identify and report hazards, risks, accidents and other safety concerns promptly.

Use workplace security and personal safety procedures appropriately.

Keep relevant work areas organised and free from avoidable hazards.

Complete relevant training and apply safe working practices at all times.

Equality, Diversity and Inclusion

Treat patients, carers, colleagues and visitors with dignity, respect and fairness.

Provide a welcoming, non-judgemental service and take account of individual needs and circumstances.

Respect privacy, dignity, beliefs and communication needs.

Follow Practice policies and relevant requirements relating to equality, diversity and inclusion.

Personal and Professional Development

Take responsibility for maintaining and developing the knowledge and skills required for the role.

Participate in Practice training and an annual performance review/appraisal.

Keep up to date with changes that affect the role, patient services, information governance and Practice procedures.

Share relevant learning with colleagues and support colleagues in developing their skills.

Communication

Communicate clearly, respectfully and professionally with patients, carers, colleagues, clinicians, management and external organisations.

Ensure important information is passed to the right people in a timely manner.

Adapt communication to meet individual patient and staff needs, including where alternative communication methods are required.

Handle difficult or sensitive conversations calmly and escalate issues when appropriate.

Contribution to Practice Services

Follow Practice policies, standards, guidance and agreed procedures.

Work with the Practice Manager, Partners, clinicians and wider Practice team to maintain effective services.

Support the implementation of new services, changes to processes and agreed improvement initiatives.

Participate in meetings, audits and other Practice activities appropriate to the role.

Undertake other reasonable duties consistent with the level and responsibilities of the post

Person Specification

Experience

Essential

• Experience in managing people.

Desirable

• Experience of working with healthcare professionals and or previous experience in the NHS.
• Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports.
• Experience of EMIS would be an advantage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Centre

Address

The Grove

Church Road

Egham

Surrey

TW20 9QN

United Kingdom

Employer's website

https://thegrovemc-egham.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

Person Specification

Education & Qualifications

Essential

• Full apprenticeship or equivalent approved training.
• NVQ3, BTEC or Equivalent
• Driving licence (B)
• AP/CP training in related subjects

Desirable

• City and Guild qualifications in relevant subjects.
• Certificate in Ventilation Safety (CP - HTM03)
• Certificate in Hot & Cold Water Systems (BS2/H)
• Certificate in Disinfection of Water Supplies (WN18)

Experience

Essential

• Knowledge/experience of MTHW systems, plant and other pressure systems
• Experience of safe systems of work in a mechanical setting
• Experience of mechanical manufacturing processes

Desirable

• Experience of BMS systems
• Experience with A/C plant
• Knowledge/experience of MGPS
• Experience of hospital systems and equipment, policies and procedures especially HTM's and relevant DOH guidance.

Skills, ability & knowledge

Essential

• Ability to communicate both verbally and in writing with other members of the department, other (non technical) Trust staff, patients, visitors, public utilities and emergency services as required.
• Ability to deal with information sensitively and confidentially.
• Computer literate

Desirable

• Ability to lead/train others.

Personal Qualities

Essential

• Ability to comply with the Trust's policies.
• Ability to travel between the Trust sites as required.
• To demonstrate flexibility in approach to work patterns.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Westmorland General Hospital

Burton Road

kendal

LA9 7RG

United Kingdom

Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide assessment, screening , treatment and health care advice to the registered population

Undertake Chronic Disease reviews

Undertake immunisations including; Travel clinics, Seasonal vaccines & Childhood immunisations

Provide Diet / Smoking & Lifestyle advice

Perform ECGs as required

Undertake Cervical screening

General nursing duties including; Removal of stitches & Wound management

Provision of contraception and sexual health advice

Assist in managing, planning and delivering services to meet contractual targets & clinical alerts such as QOF

Working flexibly across both sites

Home visits

Person Specification

Communication

Essential

• Excellent oral and written communication skills
• Excellent interpersonal skills and the ability to deal with/ diffuse difficult situations

Teamwork

Essential

• Commitment to multi-disciplinary team approach to care

Experience

Essential

• At least 2 years post registration experience in primary care or related setting
• Experience of autonomous practice
• Long term conditions experience
• Experience in cervical screening
• Experience in providing immunisations and vaccinations (eg, childhood, adult, travel vaccines)
• Experience in wound care, suturing and dressings
• Experience in Health Promotion

Desirable

• Experience using clinical computer systems used within Primary Care : EMIS, DOCMAN

Qualifications

Essential

• Degree or Diploma in Nursing typically, an RGN (Registered General Nurse) qualification with valid NMC registration
• Accredited training in cervical screening (NHS cervical Screening Programme)

Desirable

• Diplomas/ Degree in Long Term Management conditions
• Contraceptive qualification

Management

Essential

• The ability to demonstrate an understanding of the current issues affecting Primary Care services
• Commitment to support, develop and manage change
• Evidence of good organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bloomfield Medical Centre

Address

118-122 Bloomfield Road

Blackpool

Lancashire

FY1 6JW

United Kingdom

Employer's website

https://www.bloomfieldmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Please see attachment for detailed job description.

If you are interested in this position, please email your CV to Practice Manager David Whitehead at [email protected]

Person Specification

Qualifications

Essential

• Qualified GP Practitioner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Speedwell Practice

Address

16 Torrington Park

London

N12 9SS

United Kingdom

Job description

Job responsibilities

Role Summary:

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

To be responsible for undertaking a wide range of administrative duties and the provision of general support to the surgery team. Duties can include but are not limited to, greeting patients and signposting, booking appointments, processing of information and assisting patients as required. This will include a mix of patient facing and clerical duties.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the surgery team, liaising with outside organisations such as secondary care and community providers.

Main Duties and General Administrative Responsibilities:

• To function as the Patient Administrator for Cherry Hinton Medical Practice, liaising with clinical staff & patients as required, working with the GP Clinical System - SystmOne
• Monitoring the practice appointment system
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Providing a front of house first point of contact for patients within the reception area
• Processing repeat prescription requests
• Processing Accurx Online Triage bookings
• Enter and read/SNOMED CT code data taken from clinical letters
• Patient data entry allocation & collation; processing and recording information in accordance with CGPN procedures
• Data entry of new and temporary registrations and relevant patient information as required
• Offer general clerical assistance to Cherry Hinton Medical Practice in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephone
• Supporting Secretarial cover as required
• Support other members of staff, providing cover during staff absences
• Scan patient-related documentation and attach scanned documents to patients healthcare records
• Action incoming emails when necessary
• Always observe patient confidentiality
• Be familiar and comply with all Health and Safety rules and guidance policies
• Ensure computer/written records are accurately maintained and securely stored
• Other duties as necessary for the efficient operation of the surgery
• Undergo mandatory training as may be required to develop your skills and abilities
• Act in accordance with the CGPN rules and code of conduct

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, CGPN staff and other healthcare workers. They may also have access to information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of CGPN may only be divulged to authorised persons in accordance with CGPN policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the CGPN Health & Safety Policy, to include:Using personal security systems within the workplace according to CGPN guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with CGPN procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by CGPN as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within CGPN, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

This role description is intended as a basic guide to the responsibilities of the post and is not exhaustive and may be subject to review in consultation with the post holder.

Person Specification

Qualifications

Essential

• Educated to GCSE Level or Equivalent

Desirable

• GCSE Maths & English
• Customer Service Qualification

Experience

Essential

• Experience of working within a busy environment, and dealing with members of the general public

Desirable

• Experience of working in General Practice.
• Experience in /Reception / Administration
• Experience of customer service delivery

Skills, Abilities and Personal Qualities

Essential

• Excellent communication, presentation, and interpersonal skills
• Able to build relationships and work well with a diverse range of professionals and with the public
• A proven ability to deal effectively with difficult and contentious situations whilst maintaining positive working relationships
• Able to problem solve and respond to sudden demands
• Excellent organisational skills
• Pro-active and a forward thinker
• Confident in the use of Microsoft Office
• Strong IT skills

Desirable

• Able to work autonomously
• Self-motivated and able to organise own workload with minimal supervision

Knowledge

Desirable

• Knowledge of EMIS/System One or other GP IT systems
• Knowledge of General Practice

Other

Essential

• Team player and flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cambridgeshire GP Network Ltd

Address

Cherry Hinton Medical Centre

34 Fishers Lane

Cambridge

CB1 9HR

United Kingdom

Employer's website

https://www.cambsgpnetwork.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way. Assist in the preparation, dispensing of prescriptions and assist with stock control, ordering and restocking of the dispensary.

Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage

Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions

Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record.

Providing patients with advice regarding all prescription matter

Ensuring controlled drugs are dispensed with in accordance with practice policy.

Remain current with the latest guidance ensuring the dispensary conforms to SOPs, NICE, CQC guidance

Assisting when required in meeting targets in relation to dispensing doctors scheme

Cleaning work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and in good working order.

Maintaining full and accurate records of all dispensing transactions.Undertaking any other reasonable tasks as requested by the Dispensary Manager, Practice Manager or the Partners.

Person Specification

Disclosure and Barring Service Check

Essential

• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Qualifications

Essential

• Qualified to NVQ 2 in Dispensary Services or equivalent
• GCSE grade A to C in English and Maths or equivalent.

Experience

Essential

• Experience of working within a dispensary/pharmacy
• Experience with dealing with patients

Desirable

• Experience of working in a GP Practice
• Experience of working in primary care
• Experience of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Clement’s Surgery

Address

Churchgate Way

Terrington St. Clement

King's Lynn

Norfolk

PE34 4LZ

United Kingdom

Employer's website

http://www.stclementssurgery.com/ (Opens in a new tab)