Job description

Job responsibilities

Clinical Practice

To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.

To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth.

To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided.

Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities.

Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.

To support others in the development and application of knowledge and skills in practice

Identify resource issues which affect learning, development and performance and alerts the appropriate managers.

Communication

Delivering a quality service

The post-holder will strive to maintain quality within the Practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

· Work effectively with individuals in other agencies to meet patient’s needs

· Effectively manage own time, workload and resources

Overview

• Opening/closing premises.
• Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.
• Ensuring the reception area is tidy, safe and welcoming.
• Making appointments for health care professionals using the surgery premises.
• Dealing with External agencies – e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.
• Greeting and directing patients on arrival and checking patients them into their appointments.
• Dealing with patient’s general/routine enquiries and requests.
• Answering telephones – receiving and forwarding messages.
• Making patient appointments and giving appointment cards.
• Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment.
• Arranging appointments for medicals and other non-routine appointments.
• Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
• Dealing with requests for home visits, taking accurate information and entering the information onto the medical system.
• Making and dealing telephone calls as required.
• Dealing with requests and handing out repeat medication prescriptions.
• Open and distribute internal & external Mail.
• Posting of letters and parcels.
• Taking specimen samples to collection point.
• Receive and action messages for internal and external members of staff
• Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours.
• Emptying pathology lab results bag.
• Date stamping results and appropriate filing of information.
• Filing of medical records, letters and test results.
• Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary.
• Keeping all data on the medical system up-to-date.
• Recording and checking answering machine throughout the day.
• Entering patient information onto the computer in a timely and accurate manner.
• The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms.
• Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).
• Taking and receiving payments for services, e.g., insurance claims.
• Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns.
• Summarization of patient’s medical records on the medical system.
• Scanning documentation into the patients medical records.
• Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable).
• Utilising Choose and Book (if required/applicable).
• Utilising ICE or other systems (if required/applicable).
• To assist with target led areas: QOF, KPI’s, DES, LES and NES etc.
• The handling of complaints in line with company procedure.

Person Specification

Experience

Essential

• Experience working in an receptionist/administrative role

Desirable

• Experience working on Clinical Computer systems

Skills and Abilities

Essential

• Effective communicator, with the ability to liaise appropriately at all levels
• Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work
• Demonstrable team working skills
• Very good interpersonal skills

Desirable

• Process management
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Attitudes

Essential

• Capacity to work calmly under pressure and to deadlines
• Conscientious
• Attention to detail
• Self-starter
• Flexible and proactive attitude
• Enthusiasm for the role
• Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary
• Able to work as part of a team

Qualifications

Essential

• Good level of general education or experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

Belmont Surgery

Broomside Lane

Durham

DH1 2QW

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Administration: • To have sound knowledge and understanding of the Practice procedures. • To work in accordance of written protocol • Opening up/ locking-up of Practice premises and maintaining security in accordance with Practice protocols • Pulling/filing notes for surgeries and update as necessary • Filing post in medical records if applicable • Photocopy as requested • Ensuring messages and information is passed on to relevant members of staff and outside agencies • Distributing clinical documents to clinical staff • Action tasks assigned by Clinicians and passing on relevant information. • Processing and distributing incoming (and outgoing) mail • Taking messages and passing on information • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers • Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning Reception: • Maintaining and monitoring the Practice appointments system • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures • Work on a rotational basis to cover reception • Supporting patients who attend the surgery to collect repeat prescriptions Appointments: • Process appointment requests for today / future appointments from patients by telephone and in person • Deal with visits requests Telephone: • Have working knowledge of telephone system, during and after hours. • Provide an efficient system of answering the telephone using a courteous and friendly manner • Take patients through care navigation to provide the patient with the most appropriate care Other Tasks: • Ensure reception area is kept tidy and ready for use • Ensure building security – have thorough knowledge of doors/windows/alarm • Provide refreshments if requested • Any other tasks allocated by the Practice Management • To action repeat medication requests from the surgery website and patient online systems at least twice daily. • To collect repeat prescription requests from the fax machine, post box and reception. • To liaise with patients and chemists regarding queries and requests. • To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly. • To ensure that patient queries on medication are highlighted to the relevant GP/NP/Pharmacist • To regularly go through prescriptions ‘not picked up’ and ‘unlikely to be picked up’ as a result of the timescale, to remove the details from the patient records and then destroy the prescription Computer: • General data input and information retrieving • Registration of new patients – computer data entry and medical records. • Process change of patient details e.g. change of address, both electronically and paper records • Support work of Prescription Line by processing repeat prescription requests in accordance with Practice guidelines as and when necessary. • Scanning clinical documents into patient records if required • Opportunistic data checking of patient demographic details Confidentiality: • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the Practice Health & Safety manual, and the Practice Infection Control policy and published procedures. This will include: • Using personal security systems within the workplace according to Practice guidelines • Identifying the risks involved in work activities and undertaking such activities in a way that manage those risks • Making effective use of training to update knowledge and skills • Using appropriate Infection control procedures, maintaining work areas in a tidy and safe way and free from hazards • Actively reporting of health and safety hazards and infection hazards immediately when recognised • Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role • Undertaking periodic infection control training (minimum annually) • Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues • Behaving in a manner which is welcoming to the individual and is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/ professional development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work • Regularly visit GP Teamnet to view amendments to Policies and Procedures Quality: The post-holder will strive to maintain quality within the Practice, and will: • Alert other team members to issues of quality and risk • Assess own performance and take accountability for own actions, either directly or under supervision • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance • Work effectively with individuals in other agencies to meet patients needs • Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: • Communicate effectively with other team members • Communicate effectively with patients and carers • Recognise people’s needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: • Apply Practice policies, standards and guidance • Discuss with other members of the team how the policies, standards and guidelines will affect own work • Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Educated to GCSE level or above

Desirable

• GCSE Mathematics and English (Grade C or above)

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated and enthusiastic.
• Forward thinker.
• High level of integrity and loyalty.
• Sensitive and empathetic in difficult situations.
• Ability to work under pressure.

Other

Essential

• Flexibility to work outside of core office hours.
• Disclosure and Barring Service (DBS) Check.

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Effective time management.
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.

Desirable

• Experience of SystmOne

Experience

Essential

• Experience of administrative duties.
• Experience of working with the general public.

Desirable

• Experience of working in a GP Practice.
• Experience of working in primary care.
• Experience of processing prescriptions and medication requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorlands Surgery

Address

139a Willow Road

Darlington

Co Durham

DL3 9JP

United Kingdom

Employer's website

http://www.moorlandssurgerydarlington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MEDICAL RECEPTIONIST

Hours: We welcome applications from candidates who would be available to work the following shift pattern:

• Mon 08:30-12:30, Thurs 08:30-17:30 and Fri 08:30-18:30 = 21.75 hours p/wk

Place of Work: Penn Hill Surgery

Reports to: Deputy Practice Manager

Job Summary

We are looking for a friendly, organised and enthusiastic individual to join our hardworking and supportive Reception Team.

We have increased the hours in the reception team in order to provide greater variety in the day-to-day administrative duties, creating a rewarding role that combines reception responsibilities with a range of administrative tasks.

Reception is at the heart of our practice and is often the first point of contact for our patients. This is a busy, fast-paced role where no two days are the same. The successful candidate will enjoy working with people, be able to manage a variety of competing demands, remain calm under pressure and provide a professional, compassionate service to our patients.

Whether you have previous experience working in general practice or are looking for a new challenge, we will provide the training and support needed to help you develop in the role.

You will work closely with our clinical and administrative teams to ensure patients receive the highest standard of care while contributing to the smooth running of the practice.

Main Responsibilities

Reception

Provide a professional, friendly and efficient reception service to patients, visitors and healthcare professionals.

• Answer telephone calls, deal with general enquiries and signpost patients to the most appropriate clinician or service.
• Book, amend and cancel appointments using practice systems.
• Use your judgement and communication skills to ensure patients requiring urgent medical attention are managed appropriately in accordance with practice procedures.
• Explain practice services, registration procedures and temporary patient arrangements.
• Maintain accurate patient records using EMIS.
• Check and update patient demographic details as required.
• Process payments for private (non-NHS) services and issue receipts.

Administration

As well as reception duties, you'll also undertake a variety of administrative tasks, including:

• Actioning tasks received via EMIS, AskMyGP and email.
• Processing new patient registrations, temporary registrations and deductions.
• Scanning and coding clinical correspondence onto patients' electronic records.
• Supporting the wider practice team with general administrative duties to help ensure the smooth running of the practice.
• Summarising patient medical records.

Premises

• Prepare the surgery for the start of the working day.
• Secure the premises at the end of the day when required, ensuring practice procedures are followed.

General Responsibilities

• Attend team meetings, staff meetings and mandatory training.
• Participate in service improvement initiatives.
• Maintain confidentiality at all times in accordance with GDPR, NHS guidance and Practice policies.
• Work flexibly and undertake other duties appropriate to the role as requested by the Partners or Management Team.

Person Specification

Qualifications

Essential

• PERSON SPECIFICATION
• QUALIFICATIONS
• GCSEs (or equivalent) including English and Maths.
• EXPERIENCE
• Experience of working in a customer-facing role.
• Experience of communicating with members of the public, both face to face and by telephone.
• Experience of using computer systems and standard office software.
• SKILLS & KNOWLEDGE
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Good keyboard and IT skills, with the ability to learn new systems.
• Ability to prioritise workload and manage competing demands.
• Good organisational and time management skills.
• Ability to work accurately and pay attention to detail.
• Ability to use initiative and exercise sound judgement.
• Ability to remain calm and professional in a busy, fast-paced environment.
• Ability to work effectively as part of a team.
• Understanding of the importance of confidentiality and data protection.
• PERSONAL QUALITIES
• Friendly, approachable and professional.
• Reliable, flexible and adaptable.
• Caring, empathetic and respectful towards patients and colleagues.
• Positive attitude with a willingness to learn and develop.
• Honest and trustworthy with a high level of integrity.
• Able to work the required shift patterns, including 8.30am starts and 6.30pm finishes.

Desirable

• EXPERIENCE
• Experience working in a GP practice, healthcare setting or NHS environment.
• Experience in a reception or administrative role.
• Experience of appointment booking and telephone call handling.
• Experience of using EMIS Web or other clinical systems.
• Experience of using AskMyGP.
• KNOWLEDGE
• Knowledge of NHS primary care services and patient pathways.
• Understanding of medical terminology.
• SKILLS
• Experience of scanning and coding clinical documents.
• Experience of patient registration processes.
• Experience of working in a fast-paced healthcare environment.

Employer details

Employer name

Penn Hill Surgery

Address

St. Nicholas Close

Yeovil

Somerset

BA20 1SB

United Kingdom

Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications & Knowledge

Essential

• NVQ Level 3 or equivalent level qualification or equivalent demonstrable experience
• Experience of working in a fast paced call centre environment
• Proficient use of electronic systems, databases or other information systems
• Awareness of and ability to follow information governance policies and procedures and Data Protection legislation

Experience

Essential

• Proficient in the use of Microsoft Office Word and Excel

Desirable

• The ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Llanfrecha Grange, Cwmbran

Llanfrecha Grange

Cwmbran

NP44 8YN

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients

Person Specification

Qualifications

Essential

• Qualified GP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bentley Medical Practice

Address

Redcar Primary Care Hospital

West Dyke Road

Redcar

Cleveland

TS10 4NW

United Kingdom

Employer's website

https://www.bentleymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties may include

Supporting with QOF reviews

Arranging appointments, referrals, tests and follow up appointments of patients

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment

Dipping urine, taking blood pressure, ECGs and phlebotomy

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc

Explaining treatment procedures to patients

Helping the GP liaise with outside agencies e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

Support the GP with immunisations/wound care

Carry out BMI checks as directed

Act as a chaperone as required

Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care, including opportunistic health promotional programmes

To produce accurate, contemporaneous and complete clinical records

Assisting with stock orders and management

Track and record evidence of your experience against the national competency framework

General

Ensure that all activities are monitored and evaluated.

Attend internal meetings as required.

Work in accordance with Practice policies, including the equal opportunities policy and practice.

Attend any training courses and supervision sessions as required.

Work with due regard to the Health and Safety Policies across the Practice, ensuring that all practices and procedures are undertaken in accordance with issued guidelines.

Undertake any other duties as may reasonably be required from time to time.

To be prepared to work flexibly, including evenings and weekends if required.

Care Quality Commission

Work with the general practice teams to ensure the practices are compliant with CQC standards.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the organisations procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Quality

Under supervision and support of GPs in practices, the post-holder will strive to maintain quality within the practices, and will:

Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and the Quality and Outcomes Framework.

Alert other team members to concerns about risk, quality and safety.

Participate in investigation of incidents and events as required.

Identify, apply and disseminate research findings relating to PCN practices.

Collect data for audit purposes and use clinical audit to monitor quality in the service and implement change according to findings.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Confidentiality

Under the Data Protection Act 2018 (alongside the EU General Data Protection Regulations) the post holder must maintain the confidentiality of information about patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognized course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to your dismissal.

While seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practices policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff, including infection prevention and control.

Infection Prevention and Control

It is the responsibility of all members of staff to provide a high standard of care to patients they are involved with. This includes good infection prevention practice.

All staff have a responsibility to comply with Infection Prevention and Control policies and procedures, this includes:

Completing mandatory infection prevention training.

Challenging poor infection prevention and control practices.

Ensuring their own compliance with the PCN practices Infection Prevention and Control policy and procedures for example, standard precautions, hand hygiene, prevention & management of inoculation incidents

Safeguarding

To be fully aware of and understand the duties and responsibilities arising from the Children's Act 2004 and Working Together in relation to child protection and safeguarding children and young people as this applies to the workers role within the organisation.

To also be fully aware of the principles of safeguarding as they apply to vulnerable adults in relation to the workers role, which will include recognising the types and signs of abuse and neglect and ensuring that the Clinical Director is made aware and kept fully informed of any concerns which the worker may have in relation to safeguarding adults and/or child protection.

Everyone within the organisation has a responsibility for, and is committed to, safeguarding and promoting the welfare of vulnerable adults, children and young people and for ensuring that they are protected from harm.

Rehabilitation of Offenders Act

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Special Working conditions

The post holder may have contact with body fluids, i.e. wound exudates, urine, etc while in clinical practice.

To be prepared to work flexibly, including evenings and weekends if required.

The post holder is likely to need to visit patients in their own home.

Flexibility

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in line with the needs of the organisation.

The post holder may be required to fulfil other duties, as agreed with the Clinical Director, to meet the needs of the organisation. This will involve travel to other sites within the organisation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of working in a health care setting

Desirable

• Experience of working as a General Practice Assistant
• Experience of electronic patients records
• Understanding and knowledge of healthcare provision in GP surgeries, QOF and Enhanced Services

Knowledge and skills

Essential

• Good organisational skills, enthusiastic and dynamic member of the clinical team
• Ability to work within own scope of practice and understanding when to refer to GPs
• Able to deal with service users sensitively
• Able to work as part of a team and autonomously
• Clear, polite telephone manner
• Competent in the use of Microsoft Office and Outlook
• Effective time management (planning and organising)
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• Good clinical system IT knowledge
• Wound care/removal of sutures and staples
• ECGs
• Venepuncture
• New patient medicals, including height, weight, BP, pulse
• Chaperone procedures

Personal Qualities and Attributes

Essential

• Polite and confident
• Flexible and co-operative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other

Essential

• Flexibility to work outside of core office hours if required

Desirable

• Ability to travel between more than one GP practice and other sites within the PCN geographical footprint if required

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Evidence of further study/training

Desirable

• Completed or working towards completing the HEE
• General Practice Assistant (GPA) Competency Framework accessibility document
• Phlebotomy certificate
• GP Assistant Certificate qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ash Tree House Surgery

Address

Church Street

Kirkham

Preston

Lancashire

PR4 2YL

United Kingdom

Employer's website

https://www.ashtreehousesurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description outlining Duties and Responsibilities within the General Practice setting

Person Specification

Qualifications

Essential

• Previous experience of working in a public reception environment
• Previous Customer Service experience of dealing with the general public face to face and via telephone
• IT Literate, previous experience of Microsoft Office software

Desirable

• Computer qualification (ECDL)
• Customer Service qualification or equivalent

Skills and Knowledge

Essential

• Ability to use own judgement, resourcefulness and common sense, to work without direct supervision and determine own workload priorities with the ability to work as part of an integrated, multi-skilled team.
• Pleasant and articulate with the ability to work under pressure in a rapidly changing environment
• Reliable and flexible to the practice needs, willing to undertake a variety of duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rising Brook Surgery

Address

Rising Brook Surgery

Merrey Road

Stafford

ST17 9LY

United Kingdom

Employer's website

https://www.risingbrooksurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Receptionist within the practice, you will play a vital role in ensuring patients receive a professional, efficient, and welcoming service. You will support both clinical and administrative functions across the practice and contribute to the smooth day-to-day running of the surgery. Duties may vary in line with the needs of the service and the wider practice team.

• Provide a friendly and professional first point of contact for patients, visitors, and external organisations.
• Manage appointment bookings, cancellations, and amendments using the practice clinical system.
• Handle patient enquiries in person, over the telephone, and electronically, ensuring all queries are dealt with promptly and appropriately.
• Maintain accurate and up-to-date patient records in line with NHS and practice procedures.
• Process patient registrations, temporary registrations, and updates to patient demographics.
• Scan, file, and manage clinical correspondence and patient documentation within electronic records.
• Support clinicians and the wider team with a range of administrative and operational tasks.
• Process incoming and outgoing correspondence, including emails, forms, and requests for information.
• Escalate safeguarding, urgent, or complex issues in accordance with practice policies and procedures.
• Assist with repeat prescription administration and other routine practice workflows.
• Promote confidentiality and ensure compliance with GDPR, NHS guidance, and practice policies at all times.
• Help maintain a safe, organised, and efficient reception and administrative environment.
• Work collaboratively with colleagues to support effective service delivery and continuity of care.
• Participate in mandatory training, practice meetings, appraisals, and ongoing professional development activities.
• Provide cover for colleagues during periods of annual leave or sickness where required.

The successful candidate will be expected to demonstrate flexibility, strong communication skills, attention to detail, and the ability to work effectively within a busy GP practice environment.

Person Specification

Qualifications

Essential

• Previous experience working as a Receptionist or Administrator within a GP surgery or NHS healthcare setting is essential.
• Proficient in using EMIS Web and other NHS clinical systems.
• Experience managing appointments, patient enquiries, and administrative tasks within a busy general practice environment.
• Excellent communication and customer service skills, with the ability to deal with patients professionally and sensitively.
• Strong organisational skills with the ability to prioritise workload and work effectively under pressure.
• Good understanding of patient confidentiality, GDPR, and NHS data protection requirements.
• Confident using Microsoft Office and general IT systems.
• Ability to work both independently and as part of a team.
• Flexible and reliable approach to work, including providing additional cover when required.
• Professional, approachable, and compassionate manner with a commitment to delivering high standards of patient care and service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Station Street Surgery

Address

St Nicolas Medical Centre

Windermere Avenue

Nuneaton

Warwickshire

CV11 6HH

United Kingdom

Employer's website

https://www.stationstreetsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Responsibilities

The medical receptionist should be able to have:

Excellent communication skills are essential in order to communicate with patients and the wider team

Understand the importance of confidentiality within the Practice.

Understand the use the information technology equipment in the Practice.

Liaise with hospitals and other outside organizations in order to provide service for the patients in a professional manner.

Work under the guidance of others and also using own initiative.

Person Specification

Experience

Essential

• Experience working in GP Practice/NHS setting
• Experience working with the general public
• Experience of customer service

Desirable

• Primary care experience and working within NHS setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Glebedale Medical Practice

Address

Glebedale Road

Fenton

Stoke on Trent

Staffordshire

ST4 3AQ

United Kingdom

Employer's website

https://www.glebedalemedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria, previous laboratory experience is essential.

Person Specification

Education and Qualifications

Essential

• GCSE (or equivalent) in Maths and English at level C/4 or above
• Level 3 qualification e.g. NVQ, 2 A-Levels, Apprenticeship or IBMS Certificate of Achievement (Part I) or Extensive laboratory experience in the relevant discipline

Experience

Essential

• Ability to follow and work to Standard Operating Procedures and Policy

Desirable

• Experience with a range of laboratory techniques
• Previous NHS laboratory experience

Skills and Knowledge

Essential

• Keyboard and basic IT skills
• Have an awareness of Health & Safety issues
• Effective Communication skills, written and oral

Personal Qualities

Essential

• Ability to plan and prioritise allocated work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Rotherham NHS Foundation Trust

Moorgate Rd

Rotherham

S60 2UD

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

• Provide cover for the telephone results line, communicating test results to patients in line with practice protocols.
• Workflow within the clinical system
• Supporting recall systems
• Handling patient queries where appropriate
• Provide administrative support to cover for colleagues; scan, file, and accurately attach incoming documents to patient records, medical reports, scanning of documents, opening post.
• Work with colleagues to support with typing of referral letters

(training will be provided).

• Coding of letters on to patient records from hospitals, A&E attendances etc (training will be provided).
• Managing and actioning day-to-day tasks, including emails.
• Support general practice administrative tasks as required.
• Data entry of new and temporary registrations and relevant patient information.
• Answering incoming calls, transferring calls, responding to patients.
• Organising, implementing and liaising with patients for Patient Participation Group Meetings.

• To have knowledge of all practice procedures and to work in accordance to written protocols
• To provide administrative support and cover duties for other members of staff if required
• Welcoming patients upon arrival at the front desk of the surgery
• Making appointments for patients via telephone or face to face
• Handling queries from patients and diverting them to the right department
• Handing completed repeat prescriptions to patients and checking names and address
• Dealing with doctors visit requests and printing the relevant information for the doctor
• Maintaining the reception area to a professional standard

Person Specification

Qualifications

Essential

• Excellent attention to detail and accuracy.
• Good IT skills and ability to work with clinical systems.
• High attention to detail
• Strong organisational and time management skills.
• Ability to maintain strict patient confidentiality.
• Good communication skills and a professional, calm manner.
• Ability to work independently and as part of a team.
• Lovely telephone manner

Desirable

• Previous experience in a GP practice or healthcare setting.
• Familiarity with GP clinical systems
• Excellent communication skills both verbal and written
• Self-motivated
• Ability to prioritise workload in order to meet conflicting demands and deadlines
• Ability work as part of a team and individually

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ripon Spa Surgery

Address

Ripon Spa Surgery

Park Street

Ripon

North Yorkshire

HG4 2BE

United Kingdom

Employer's website

https://www.thesurgeryparkstreet.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

In accordance with the clinical rota, as agreed, the GP will make him/her-self available to undertake a variety of duties including

Surgery consultations, telephone consultations, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other clinicians within the organisation

Participate in the Duty Dr rota to provide a first port of call for all on the day urgent queries or requests for late visits

Screening patients for disease risk factors and early signs of illness

Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate

Developing care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE

Ensuring appropriate follow up of patients

Recording clear and contemporaneous computerised consultation notes to agreed standards

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing generically whenever appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance)

Working with and support other members of the primary health care team in delivering high quality primary care

Promoting the application of standards and codes of Practice set by the Royal College of General Practice, General Medical Council, NHS England and local NHS trust

Take an active role in the practice achieving agreed QOF and other key performance indicator targets.

Responsibility for targets and services allocated, such as a QOF area of Enhanced Service.

Take an active role in delivering clinical and organisational governance.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Commitment and contribution to achievement of the highest possible quality standards such as the CQC, QOF and other agreed Key Performance Indicator targets

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Attendance at regular in-house governance and educational meetings and training as well as events at other agencies as appropriate

Assistance with the training of other staff members and also with the education of doctors and nurses in training as appropriate

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

As a Salaried GP you will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

Assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

Support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

Participate in annual appraisal and fulfil the criteria for revalidation with the GMC.

Maintain continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met. This may include training needed for areas of Practice Development.

Quality:

Strive to maintain quality within the Practice, and:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

Recognise the importance of effective communication within the team and strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate.

Person Specification

Experience

Essential

• GP Primary Care Experience
• Good understanding of QOF
• Experience of Microsoft Office Applications
• Experience of GP Clinical IT systems
• Good understanding of CQC

Desirable

• EMIS experience
• Docman experience
• AccuRx experience

Knowledge, Skills and Competencies

Essential

• Excellent communication (oral and written) and interpersonal skills
• Ability to listen and empathise
• Strong attention to detail and time management
• Excellent keyboard and computer skills
• Problem solving and a 'solutions focused' approach
• Understanding of Clinical Governance and quality issues as well as health and social policy

Desirable

• Primary Care Audit / Service development experience
• Strong interest in education

Qualities and Attributes

Essential

• Ability to work as part of a multi-disciplinary team
• Initiative and drive
• Pleasant and articulate
• Ability to work under pressure and handle criticism constructively
• Self-motivated and positive
• Empathetic, honest, caring
• Adaptable and forward thinking
• Enthusiastic and energetic
• Diplomatic and considered hard working, willing and flexible
• Observance of strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Flexible approach to sessions and working patterns
• Good sickness record
• Holds a full clean driving licence

Qualifications

Essential

• MBBS/MBChB (or equivalent) medical degree recognised in the UK
• Full GMC registration with a licence to practise
• Vocational Training Certificate or equivalent (JCPTGP)
• Membership of recognised defence union (MPS/MDU)
• Currently on a performers list
• Not subject to suspension under section 41A of the Medical Act 1983
• Eligibility to work in the UK
• Never been removed from a performers list for a detrimental reason
• Enhanced DBS clearance (or willingness to obtain)
• A demonstrable commitment to professional development
• Understands the importance of evidence-based practice and clinical effectiveness
• Evidence of recent self-directed learning or development

Desirable

• DRCOG
• DFP
• DCH

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Crown Surgery

Address

23 High Street

Eccleshall

Stafford

ST21 6BW

United Kingdom

Employer's website

https://www.crownsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

Job Summary

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities

In accordance with the job plan, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data for audit purposes

Compiling and issuing acute and repeat

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Practice:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the practice

This is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the posts purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussions on any major changes will be held with the postholder.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Production of performance and quality information

To ensure that documentation (electronic and paper-based) exists to support performance standards across the full range of performance-based activity QOF, Enhanced Services etc.

To assist in the production of information for clinical audit.

To undertake ad-hoc work related to the performance of the practice under the guidance of the Partners.

Data Quality

To work within the clinical computer system to improve data quality, using the expertise of other data staff where appropriate.

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.

This role is considered to be a developmental position and the jobholder will be encouraged to develop personal and business skills.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will:

Communicate effectively with other team members.

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

External communication will be with patients, Clinical Commissioning Groups and other NHS bodies, and other GP practices and service providers.

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• - Fully qualified GP with GMC registration
• - Inclusion on performers list
• - Vocational training certificate or equivalent
• - Annual appraisal and revalidation, and maintain
• - Basic life support
• - EMIS
• - Experience within primary care
• - Triage
• - Face to face consultations
• - Chronic disease management
• - Clinical governance
• - Delivery of QOF targets
• - Basic computer literacy skills
• - Good telephone manner, clear speech
• - Good record keeping
• - Communication and listening skills
• - Ability to work in a multi-professional team
• - Ability to work under pressure, manage demanding workloads
• - Aware of needs of patients, relatives and carers
• - Adhere to confidentiality requirements
• - Ability to cope with patients under extreme stress from both social and clinical circumstances
• - Ability to handle change and unexpected urgent requirements
• - Effective communication skills to enable conversations about medical issues with patients and colleagues
• - Flexible, caring and empathetic
• - Self motivated
• - Professional approach
• - Presentable appearance
• - Reliable, punctual and committed to work
• - Full UK Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Edgworth Medical Practice Ltd

Address

354 Bolton Road

Edgworth

Bolton

BL7 0DU

United Kingdom

Employer's website

https://www.edgworthmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of theMedical Receptionist. There may occasionally be a requirement to carry out other duties depending on workload, operational needs, and staffing levels.

Primary Responsibilities

• Receive and process correspondence from hospitals, external healthcare providers, and other agencies.
• Scan and upload documents onto theEMISclinical system, ensuring accurate patient record management.
• Review and appropriately allocate documents withinEMIS, forwarding them to the relevant clinician for review and action.
• Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner.
• Photocopy and prepare documentation as required by clinicians and practice staff.
• Provide cover for colleagues during periods of absence to ensure continuity of service.
• Accurately input patient information and updates intoEMISwhere required.
• Manage and resolve patient queries efficiently, escalating issues where appropriate.
• Maintain a clean, organised, and efficient reception environment at all times.
• Support the clinical team with day-to-day operational tasks as required.
• Complete tasks relating to patient results, correspondence, and clinical letters where appropriate.
• Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice.
• UseEMISand other digital systems effectively for patient record management, appointment scheduling, and internal communication.

Secondary Responsibilities

In addition to the primary responsibilities, the Medical Receptionist may also be required to:

• Maintain and monitor the practice appointment system usingEMIS.
• Process appointment requests received in person, by telephone, and via online systems.
• Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible.
• Signpost patients to the appropriate healthcare professional or NHS service.
• Support practice audits and administrative reviews as directed by management.
• Process incoming electronic communications and documents where required.
• Scan and attach patient-related documentation accurately to patient records withinEMIS.
• Carry out opening and closing procedures in accordance with the practice rota and operational requirements.

No agencies or canvassers. We are managing this recruitment directly.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience

Essential

• Experience working on EMIS or System One
• Experience working with the general public.

Desirable

• Experience in administrative duties;
• Experience working in a health care setting;

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Exmoor Surgery

Exmoor Street

London

Uinted Kingdom

W10 6DZ

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

Person Specification

Qualifications

Essential

• Registered Nursing Associate with current UK NMC registration
• Educated to a minimum level 5 Foundation degree level specific to nursing associate practice
• GCSEs Grade 9 - 4 in Maths and English or equivalent
• Care Certificate

Experience

Essential

• Previous experience of working within a health / care setting in the field of area applied for
• Relevant experience of working self-directed or as part of a team.
• Evidence of continuing professional development

Skills & Knowledge

Essential

• Understanding of the scope of the role of the Nursing Associate in context of the team and the organisation, and how the role contributes to service development
• Understands and acts in line with NMC professional standards for practice contained within the Code
• Relevant clinical skills in the area of work
• Excellent interpersonal and communication skills. Ability to communicate effectively (written, verbal, non- verbal communication) with patients/relatives, carers and other members of the multi-disciplinary team
• Ability to develop effective and appropriate relationships with people, their families, carers and colleagues.
• Ability to deal with non-routine and unpredictable nature of workload and individual patient contact
• Insight into how to evaluate own strengths and development needs, seeking advice when needed
• Ability to work well as part of a multidisciplinary team
• Ability to work on own initiative
• Ability to organise and prioritise own workload effectively
• Able to recognise own limitations in the context of the nursing associate role
• Knowledge of when to seek advice and escalate to an appropriate registered health or care professiona
• Ability to participate in reflective practice and clinical supervision activities
• IT awareness and ability to use NHS systems
• Ability to support, supervise and act as a role model to nursing associate students, other learners and health care support workers as required within the clinical setting.

Key Attributes

Essential

• Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010) (dependent on borough)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central London Community Health Trust

Address

Watford Skidmore way Clinic

Rickmansworth

WD3 1SZ

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols.
• Pulling/filing notes for surgeries and updating as necessary.
• Email and photocopy as requested.
• Summarising of new patient registration paper and electronic records.

Reception

• Receiving patients and dealing with their queries.
• Processing prescription requests.
• Be able to cover all reception position as necessary.
• Process patient samples as and when required.
• Processing incoming and outgoing mail.

Appointments

• Care navigates patients.
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests.

Computer

• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process prescription requests in accordance with practice guidelines.
• Managing the practice safehaven email account.
• Scanning patient paper information onto their electronic patient record.
• Work through and complete the EMIS task board.
• Work through and complete all EMIS workflow queries.
• Process the online patient queries.

Telephone

• Have working knowledge of telephone system.

Other Tasks

• Clear rooms after surgeries.
• Ensure building security making sure buildings are secure doors and windows are closed and alarm is set.
• Report/log any IT/telephone/building maintenance repairs as per practice procedure.
• Flexibility to work at different sites to cover according to the rota allocation and attend meetings.
• Complete allocated Health and Safety checks/tasks.
• Any other tasks allocated by managers.

Person Specification

Qualifications

Essential

• Experience of working in administration is essential for this role.
• GCSE Grade A to C in Maths and English / or equivalent qualification

Desirable

• Experience of working in a GP Surgery would be advantageous, but not essential as full training will be provided. Experience of working in a customer service environment would be beneficial for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Practice

Address

124-126 Park Grove

Barnsley

S70 1QE

United Kingdom

Employer's website

https://www.thegrovemedicalpractice.co.uk/ (Opens in a new tab)