Job description

Job responsibilities

SPECIAL REQUIREMENTS OF THE POSTAbility to use own judgment, resourcefulness and be able to work under pressure without direct supervision.To have excellent communication skills and patience.

To be reliable and flexible.

To observe strict confidentiality on all matters relating to the practice and its patients.

MAIN DUTIES AND RESPONSIBILITIES

1. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

2. Deal with all general enquiries, explain procedures and make new and follow-up appointments.

3. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

4. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

5. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

6. Enter requests for home visits onto computer as per procedure, and into the visit book if requested by doctor ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

7. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.

8. Prepare lists (if required) for all surgeries and clinics held, ensuring completion of any associated paperwork.

9. Ensure adequate supply of stationery, is available for doctors and re-order as necessary.

10. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

11. Enter patient information on to the computer as required.

12. Patient notes and correspondence:

a) Ensure correspondence, reports, results etc are scanned promptly on to the correct records, ensuring that all recent correspondence is available when patients are seen.

b) Ensure paper records are kept in good repair with all necessary information on the outside cover clearly visible.

13. Record details of accidents, verbal complaints from patients and any unpleasant, intimidating or threatening behavior by patients to staff, inform Practice Manager for investigation and possible action.

14. Premises:

a) Open up premises at the start of the day when first to arrive, de-activate alarm if necessary switch computers on and make all necessary preparations to receive patients.

b) When last to leave at the end of the day ensure telephone transfer is on and ensure computers, portable electrical appliances ie fans, heaters etc and internal lights are all switched off. Ensure that the building is totally secured and the alarm activated.

15. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

This is not intended to be an exhaustive list of responsibilities, but to indicate the main areas of responsibility. It may be changed after consultation with the post-holder.

Person Specification

Qualifications

Essential

• Good standard of education
• Understanding of Microsoft Office
• A demonstrable commitment to professional development

Desirable

• Experience of working in a public reception environment
• Experience of dealing with the public via telephone
• Experience of Emis clinical system (preferable but not essential)
• Experience of Microsoft Office software
• Experience of dealing with the public/patients

Experience

Essential

• Good standard of education
• Understanding of Microsoft Office
• A demonstrable commitment to professional development

Desirable

• Experience of working in a public reception environment
• Experience of dealing with the public via telephone
• Experience of Emis clinical system (preferable but not essential)
• Experience of Microsoft Office software
• Experience of dealing with the public/patients

Qualities/Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• Excellent keyboard and computer skills
• Excellent communication skills

Desirable

• Basit IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Strand Medical Centre

Address

272 Marsh Lane

Bootle

Liverpool

Merseyside

L20 5BW

United Kingdom

Employer's website

https://www.strandmedialcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

• To assist in any administrational duties required to ensure a full outpatient service is provided in the Outpatient reception, Outpatient Call centre and the Booking Teams.
• To be flexible to a wide range of duties and appropriate tasks on rotation as designated by the Outpatients Supervisor in order to ensure the smooth running of the department. Including covering for colleagues in times of sickness/absence and high workloads
• Greet patients and visitors in a pleasant and professional manner, providing a courteous reception service.
• Excellent communication skills and ability to deal with queries from patients, relatives and carers. To proactively deal with potential situations of conflict, to diffuse and prevent patient complaints. To regularly deal with patients either face to face or via telephone or email who may be emotional or challenging.
• Liaison with staff both within and outside of the department, GP surgeries and other healthcare professionals on any matters relating to patient referrals/queries
• Answer all telephone calls into the department promptly in line with the Outpatient Call centre KPIs, speaking to our patients and callers with respect and courtesy, be positive and helpful in providing excellent service and assistance.
• To participate in call reviews and call monitoring to achieve department KPIs.
• To monitor and action all incoming emails to generic outpatient team inboxes.

Ensure all patient demographics are captured accurately and any changes updated on the Trust PAS when notified.

To manage new referrals and outpatient appointment waiting lists in line with RTT national targets.

To receive and respond to appointment requests. Booking, cancelling, and rescheduling all new and follow up outpatient appointments in line with the Access Policy and agreed clinic booking rules via the Trusts PAS systems.

Liaise with relevant specialty service managers and teams to escalate capacity, waiting list and service issues that require urgent action.

To check patients in and out of their appointments in real time via the Trusts PAS systems. Complete the checking out process, recording the appropriate outcome and 18-week RTT status documented on the outcome form and booking any respective appointments, ensuring all clinics are cashed up at the end of each day.

To liaise with clinicians and services where outcomes are incomplete or missing.

To check case note availability prior to clinic, escalating to the appropriate teams for missing records.

• To keep patients informed of any delays in outpatient clinics in conjunction with the nursing team.

To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems. Book interpreter services/transport as and when required and maintain and provide access to interpreter tablets

• To maintain good working knowledge of all office procedures and to be onboard with the implementation of new processes within the outpatients departments.

• To be competent and efficient in using the trust IT and PAS systems as required in your role. To maintain and update a variety of systems used within the call centre and kiosks,
• To assist in the induction and training of new and temporary members of staff in the department.
• To participate in the PDR process to ensure personal skills are enhanced.

Attend team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.

To undertake minutes/actions of meetings as required

• To understand when to escalate issues and reporting incidents on the Trusts Ulysses system.

• To work from outpatient reports i.e. demographics reports, PIFU lists and return post and any new reports introduced to support outpatients transformation.
• Maintain stock levels, collect, store and keep stationary secure
• Duties and responsibilities as set out in this job description may be reassigned in order to reflect developments within the trust or operational needs within Outpatient transformation

Person Specification

Qualifications & Training

Essential

• oGood basic educational background
• oGCSE English and Maths or equivalent
• oNVQ Level 3 in a related subject (e.g healthcare, customer service, business administration) or equivalent experience

Desirable

• oECDL
• oIT Qualifications

Experience

Essential

• oCustomer Service experience or equivalent work experience.
• oComputer literacy and keyboard skills
• oWillingness to develop computer skills
• oWorking to deadlines and targets
• oNHS Experience

Desirable

• oKnowledge of PAS
• oCall Centre or Switchboard experience
• oExperience of Access Database/ Excel Spreadsheets

Knowledge & Skills

Essential

• oGood verbal and written communication skills
• oAbility to prioritise.
• oAble to take responsibility for own work and work without direct supervision where appropriate.
• oFlexible approach to working hours
• oRespect for confidentiality
• oAbility to deal with sensitive issues appropriately.
• oExcellent Team player

Desirable

• oAbility to plan and co-ordinate work.
• oInnovative
• oEvidence of interacting with a wide range of people

Personal Attributes

Essential

• Enthusiastic and motivated
• Punctual
• Reliable
• Positive attitude
• Organised and logical
• Diplomatic and sensitive to patients who may be distressed
• Professional

Desirable

• Smart appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital, Lewisham Hospital and Community

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

RECEPTIONIST/ADMINISTRATOR JOB DESCRIPTION

JOB SUMMARY

We are looking to appoint a Receptionist/Administrator to join our busy GP practices, who will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills.

You will be responsible for the arrangement of clinics, liaising with clinical and admin staff together with patients. You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries and bookings.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working in our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.

MAIN DUTIES OF THE ROLE

GENERAL ADMINISTRATION

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Processing and distributing incoming and outgoing mail

Filing and retrieving paperwork

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning

Ordering and monitoring of stationery and other supplies

Cover sickness/annual leave and work reasonable overtime when required, including some weekends.

Perform any other relevant and reasonable duties that may be requested by your team, practice manager or partners.

Undertake statutory and mandatory training as required.

APPOINTMENT SYSTEM MANAGEMENT

Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.

Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests, carefully noting all details

Arrange transport to hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT

Ensure that all records are accurately compiled in advance for each consulting session.

Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.

Ensure correspondence, reports, results, etc., are filed in correct record.

Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.

CONSULTATION ROOM PREPARATIONS

Clearing and re-stocking of consulting rooms as required

Consulting rooms prepared in readiness for each consulting session.

Rooms are checked at the end of each consulting session and left tidy and secure.

Other Job Responsibilities

CONFIDENTIALITY

Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

Maintain an awareness of the Freedom of Information Act.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH and SAFETY

The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.

Comply with Practice health & safety policies by following agreed safe working procedures

Actively report health & safety hazards and infection hazards immediately

Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.

Undertaking periodic infection control training (minimum annually)

Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Reporting incidents using the organisations Incident Reporting System

Using personal security systems within the workplace according to Practice guidelines

Making effective use of training to update knowledge and skills

Demonstrate safeguarding and promoting the welfare of children and adults at risk.

EQUALITY AND DIVERSITY

The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.

No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

OTHER DELEGATED DUTIES

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Person Specification

Experience

Essential

• Reception or direct face to face customer service experience

Desirable

• Experience in a healthcare setting
• Experience in a GP reception role
• Previous experience of handling confidential records
• Experience using EMIS

Experience

Essential

• Reception or direct face to face customer service experience

Desirable

• Experience in a healthcare setting
• Experience in a GP reception role
• Previous experience of handling confidential records
• Experience using EMIS

Qualifications

Essential

• Good standard of general education GCSE including English Grade 4 or equivalent

Desirable

• NVQ Customer care
• EMIS trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

Carlisle Central Practice

65 Warwick Road

Carlisle

Cumbria

CA1 1EB

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

For further information regarding the role advertised, please refer to the detailed Job Description and Personal Specification attached.

Person Specification

Qualifications, Specific Experience & Training

Essential

• 1st Level NMC Registration
• Evidence of Professional Development
• Suitable for newly qualified or experienced staff nurse
• Experience of maintaining accurate records
• Relevant clinical knowledge and experience

Desirable

• Act as a practice supervisor
• Willing to undertake Practice Assessor Training
• Relevant Degree or willing to register to work towards degree
• Relevant or willingness to undertake relevant module/course
• NHS Experience
• Awareness of Health Policies and the changing NHS environment

Knowledge and Skills

Essential

• Awareness of evidence based practice
• Good organisational/time management skills
• Ability to deal with an acute workload
• Good communication skills written and verbal
• Ability to recognise the importance of team work
• Competent in organising/prioritising own workload and that of others
• Ability to communicate confidently and effectively at all levels
• Ability to problem solve
• Good problem solving abilities
• Good time management
• Awareness of Health Policies and the changing NHS environment
• Interpersonal Skills: ? Excellent communicator (verbal and written) ? Able to deal with conflict ? Able to support and advise the team ? Act as a positive role model

Desirable

• Teaching Experience: ? Student nurse assessor/supervisor ? Evidence of ability to act as a preceptor/mentor to new staff ? Evidence of involvement in producing teaching strategies/packages
• Managerial/Clinical Skills: ? Relevant clinical knowledge/experience of the specialty ? Evidence of an initiative which has changed or enhanced clinical practice ? Competent in organizing own workload and that of others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Arrowe Park Hospital

Arrowe Park Road

Upton

CH49 5PE

United Kingdom

Employer's website

https://www.wuth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

We are looking to appoint a Care Navigator to join our busy GP practices, who will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills.

You will be responsible for the arrangement of clinics, liaising with clinical and admin staff together with patients. You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment with a range of people and professions, as you will be working in our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.

Other Job Responsibilities

CONFIDENTIALITY

• Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

• Maintain an awareness of the Freedom of Information Act.

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

• The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.

• Comply with Practice health & safety policies by following agreed safe working procedures

• Actively report health & safety hazards and infection hazards immediately

• Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.

• Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.

• Correct personal use of Personal Protective Equipment PPE and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

• Reporting incidents using the organisations Incident Reporting System

• Using personal security systems within the workplace according to Practice guidelines

• Making effective use of training to update knowledge and skills

• Demonstrate safeguarding and promoting the welfare of children and adults at risk.

EQUALITY AND DIVERSITY

• The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.

• No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

• The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

OTHER DELEGATED DUTIES

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Person Specification

skills

Essential

• Excellent Communications skills .
• Excellent Listening skills and attention to detail.
• IT skills are essential, data input and monitoring our achievements and progress against national, local, and internal targets.

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualification in business administration
• Qualification in customer service

Experience

Essential

• Experience of working in a clinical/NHS setting

Desirable

• Experience working in primary care
• Experience working with EMIS clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SSP Health

Address

SSP Health

Braithwaite Rd Surgery

36 Braithwaite Rd

Lowton

Warrington

WA3 2HY

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

• Greet patients and book them into the computer system on arrival.
• Direct patients to waiting rooms.
• Taking in prescription requests whilst on reception.
• Notify patients when clinics are running late.
• Answer telephone & deal with all enquiries as they arise.
• Book and amend appointments.
• Deal with enquiries from other healthcare professionals and other agencies as requested in an efficient manner.
• Completion of forms as requested.
• Extract notes and patients' summaries from computer.
• Register new patients following the practice protocol.
• Administration tasks such as completing registrations, deductions, booking interpreters.
• To bring to the attention of the Practice Management team all complaints, comments, and suggestions.
• To report any adverse/untoward incidents to the Team Leader.
• To ensure that any accidents/ or near misses are recorded in the accident book and relayed to the Team Leader.
• Dealing with emergency calls or taking requests for urgent house calls and notifying the Team Leader immediately.

• Attend to patients when an emergency arises in the practice & notify Doctor/Nurse immediately.

• Completing a morning and evening checklist such as adding the clinicians' names to their room doors, replacing bed rolls, and turning computers on/ off.
• Assist in the induction of a new member of staff/or student.
• Ensuring the out of hours message is correct prior to leaving the practice and the phones lines are turned over.

2. FINANCE

• To take in monies from patients for insurance reports/ private medicals etc and to record all monies coming into the practice in the receipt book.

3. PRACTICE DEVELOPMENT

• Participate in Practice Development Team Building and action plans.
• Attend courses as agreed with the Management team.
• To comply & keep up to date with the Caldicott guidelines.
• To comply & keep up to date with the Data Protection Act.
• To identify own training needs.
• To undertake training, including statutory and mandatory training and to meet personal development needs.
• Co-operate/participate with research within the practice.

5. PREMISES

• Preparing the premises for opening/closing.
• Ensure safety procedures are carried out to maintain a safe environment for employees, patients and visitors.

General Professional Duties:

• To support training and development of self and other Practice staff.
• To maintain personal professional competency and appropriate development.
• To carry out the duties and responsibilities of the post in accordance with Practice policies.
• General housekeeping of the Waiting room and reception areas.
• Required to comply with all relevant national and local, statutory and

mandatory requirements including Health & Safety, Infection Control, and prevention of Health Acquired Infections.

The post may involve travel for training purposes. This job description is not an exhaustive list of duties and responsibilities. The post holder will be asked to carry out other duties which are appropriate to the skills of the post holder and grade of the post as the priorities of the service change.

Person Specification

Experience

Essential

• Previous experience in General Practice is not essential as full training would be given.
• Must have:
• -Excellent verbal communication skills.
• - Fluency in spoken English.
• - Good written communications skills.
• - Conscientious and reliable.
• - Diplomacy and discretion.
• - Team Player
• - Open and friendly personality.
• - Neat appearance.
• - Ability to work under pressure

Desirable

• Experience in customer care.
• Experience of booking or appointment systems.
• Experience of working in a Primary Care or NHS setting.
• Able to work flexible hours and overtime if needed.

Qualifications

Essential

• English Language O level/GCSE or equivalent Mathematics O Level/GCSE or equivalent Computer Literacy familiar with a variety of Office software systems

Desirable

• ECDL or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Heaton Road Surgery

Address

17-19 Heaton Road

Byker

Newcastle Upon Tyne

Tyne & Wear

NE6 1SA

United Kingdom

Employer's website

https://heatonroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Reception & Patient Support
• Provide a friendly and professional front-desk service to all patients and visitors.
• Handle patient enquiries in person, over the phone, and via the online portal.
• Process appointment bookings, cancellations, and rescheduling requests.
• Assist patients with general enquiries about practice services and signpost them to appropriate healthcare professionals or external services.
• Administration & Online Portal Management
• Manage and respond to patient queries submitted via the online portal.
• Process prescription requests, referrals, and other administrative forms.
• Maintain accurate and up-to-date records using the practices clinical system.
• Support with scanning, filing, and managing correspondence, ensuring data protection compliance.
• Assist in monitoring and actioning emails and tasks within the practices communication systems.
• QOF Recalls & Data Management
• Assist with the organisation and administration of QOF recalls, ensuring patients attend necessary reviews and screenings.
• Contact patients via phone, SMS, or letter to remind them of due appointments or health checks.
• Ensure accurate recording of QOF-related data to support practice targets and patient care quality.
• General Support & Additional Duties
• Provide administrative assistance to clinicians and practice staff as required.
• Support the practice in implementing new initiatives to improve patient care and service efficiency.
• Comply with NHS confidentiality and data protection policies.
• Adhere to all health and safety regulations within the practice.

This list is not exhaustive, and all team members should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.

Your individual job plan will be agreed with your line manager. This will be subject to change in accordance with the needs of the organisation.

Key Relationships:

Internal:

• Members of the Senior Management team
• Colleagues within The Bourne Partnership

External:

• Other GP practices and practice groups
• Other external organisations

The Patient Adviser is an integral part of the Practice Administration Team. The team provides the reception service for the practice and actions all general administration functions

Key Performance Indicators (KPIs)

KPIS will be agreed annually with your Line Manager. These will be agreed according to business need.

Key functions that are the minimum indicators to ensure that the role is being fulfilled:

• Administrative actions from the Portal actioned within an agreed timeframe

This list is not exhaustive but a guide. KPIs will be set annually and reviewed regularly with your Line Manager depending on business need and person specific requirements.

The following statement forms part of all job descriptions:

Confidentiality / Data Protection / Freedom of Information

Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person, those staff will be liable to disciplinary action up to and including dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the organisations FOI procedure if they receive a written request for information.

Information Governance

All staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust's Confidentiality policy). Staff are responsible for any personal information (belonging to staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner

Equal Opportunities

Post holders must at all times fulfil their responsibilities with regard to The Bourne Partnerships Equal Opportunities Policy and equality laws.

Health and Safety

All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that The Bourne Partnerships health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.

Infection Control

All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required to reduce HCAIs. All post holders must comply with the Partnerships Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy and Personal Protective Equipment Policy. Risk Management All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with The Bourne Partnerships use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager or stated to be mandatory.

Flexible Working

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern and multiple sites so that we can offer services in the evenings or at weekends.

Safeguarding children and vulnerable adults

Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Sustainability

It is the responsibility of all staff to minimise the environmental impact by recycling wherever possible, switching off lights, computers monitors and equipment when not in use, minimising water usage and reporting faults promptly.

Smoking Policy

The Bourne Partnership is committed to providing a healthy and safe environment for staff, patients and visitors. Staff are therefore not permitted to smoke on organisational property.

We appreciate the interest of all applicants in this opportunity. Please note that we may close this vacancy early if we identify a suitable candidate before the advertised closing date. We encourage interested applicants to submit their applications as soon as possible.

Person Specification

Experience

Essential

• Customer Service Experience of working in primary care

Desirable

• Experience of working in a GP practice

Qualifications

Essential

• GCSE or equivalent

Desirable

• A Levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Portland Medical

Address

Portland Medical Centre

184 Portland Road

South Norwood

London

SE25 4QB

United Kingdom

Employer's website

https://www.portlandmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you an experienced Senior Support Worker looking to elevate your career, where you can make a real difference and change lives for the better? If so, join Pinhoe View in Exeter ,and provide care for people with continuing challenging behaviour and high support needs. You will be key in supporting individuals to lead a full and valued life. It’s a career that you can take pride in.

At Pinhoe View you will have the chance to develop your skills and career. With a huge range of courses on offer, if you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.

What you will be doing:

You will join an inclusive, supportive team that works well together to provide care to people with Mental Health conditions. You will have the opportunity to use your knowledge and skills to help change the lives of some of the most vulnerable people in society.

As a Senior Support Worker some of your key responsibilities will include organising and overseeing the smooth running of a shift, ensuring the wellbeing of all service users, responding to any challenges or concerns and supervising support staff. You will organise activities, administer medication, communicate with families and professionals, oversee daily reports, budgets, complete financial audits and complete H&S checks.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. It is hugely rewarding to see people improve because of you; being able to do something today that they couldn’t do last week.

No two days are the same in this role, offering plenty of engagement and motivation. While there's a degree of routine, you can expect a diverse work environment. Our rota includes days, nights, and weekend shifts to ensure a well-balanced team effort.

As a Senior Support Worker you will have:

• Experience as Senior Support Worker or extensive care experience in Mental Health and hold the NVQ Level 3 in Health and Social Care
• Leadership skills and experience
• Strong empathy and a caring and compassionate nature
• Willingness to support residents with personal hygiene
• Excellent people and communication skills, and a good sense of humour
• Deal with challenging behaviours
• Have a positive and professional approach
• Be reliable, flexible, hard-working and honest
• Be local or within commutable distance

You must live in the UK and have the Right to Work in the UK full time.

20-hour Student and Skilled Worker Visa's cannot be accepted.

Where you will be working:

Location: Pinhoe View, College Way, Exeter, EX1 3PZ

Pinhoe View is a new purpose-built facility where a range of mental health services are provided for adults with acute mental health conditions across two wards and eight individual flats. The 24-hour acute inpatient service is supported by a full multidisciplinary team, which specialises in the assessment, treatment and stabilisation of people suffering from a significant mental health episode and in crisis.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £29,651
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free meals and onsite free parking

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• Experience as Senior Support Worker or extensive care experience in Mental Health and hold the NVQ Level 3 in Health and Social Care, leadership skills and experience, strong empathy, caring and compassionate nature, excellent people and communication skills, and a good sense of humour

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Exeter

EX1 3PZ

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you an Administrator with some experience in a finance/payroll environment? Join Spring Wood Lodge as the Finance Administrator and utilise your skill set within a healthcare environment to deal with all finance-related admin.

As the Finance Administrator, you will utilise your skill set within a healthcare environment as you turn your hand to everything finance admin-related, including assisting with the management of petty cash, dealing with payroll enquiries, helping with the management of the purchase order processing system and much more!

Working 37.5 hours a week, you will be the go-to finance person on site for staff and will liaise with suppliers and heads of departments regarding invoice queries and authorisations.

We would consider part time or reduced hours over 5 days (Mon-Fri).

You will be trained to use a range of finance systems, including Quinyx and Sage, this will see you input/amend employee details on the Quinyx Payroll and you oversee salaries, overtime, bank and special duty pay.

At Elysium, we want the best for you. That’s why you will have continuous access to a range of training courses to enable you to reach your career goals. After all, a better you, means better care. That’s what delivering great healthcare should feel like.

As a Finance Administrator, you will be:

• Managing systems for service user monies, petty cash, cover for payroll for the site (including overtime, bank and special duty pay), and cover for the purchase system.
• Processing staff and agency timesheets in a timely manner to meet weekly submission deadlines.
• Checking and submitting F2 invoices for funder processing.
• Purchase Order Processing - WAP/Ordering of Goods and Services
• Assisting in maintaining Head Office Purchase Ledger Spreadsheet including dealing with any adhoc queries
• Ensuring that all associated documentation is correctly maintained and filed in the correct way

To be successful in this role, you will need:

• Experience in administration or similar role
• Knowledge of banking & cash reconciliations is preferred
• Knowledge of Excel, Sage and Outlook is preferred
• Accuracy, efficiency, timeliness, and diligence in all assigned duties with minimum of direct supervision

Where you will be working:

Location: 1 Towngate Close, Guiseley, Leeds, LS20 9PQ

You will be working at Spring Wood Lodge, a service that supports women over the age of 18 who have complex emotional and mental health problems associated with significant risk behaviours. Typically they have a diagnosis of personality disorder or a severe mental illness.

They may not have had their needs met in a general psychiatric service including acute inpatient units, community mental health teams or community personality disorder service. Working as part of a team, you will focus on active rehabilitation with a view to achieving sustainable discharge.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £26,656.50
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free/subsidised meals and onsite/local free parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Person Specification

Qualifications

Essential

• Experience in administration or similar role. Knowledge of banking & cash reconciliations is preferred. Knowledge of Excel, Sage and Outlook is preferred. Accuracy, efficiency, timeliness, and diligence in all assigned duties with minimum of direct supervision.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Leeds

LS20 9PQ

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our Frailty Service is a multidisciplinary one for those over 65 years of age who demonstrate two or more of the five frailty indicators (including falls, immobility, incontinence, delirium, medication side effects susceptibility). These patients are comprehensively assessed in their own home (or care home) following which a bespoke patient centred care plan will be created. The intention is to either improve or maintain their level of health and wellbeing and also to enable them to remain as independent as possible in their own residence. The Frailty Team does not carry a caseload; each referral is classed as an intervention. Following review from the Frailty Team the patient care is handed back to their GP practice.

Each patient is assessed for falls prevalence and has their medications reviewed. An independent prescriber would be an advantage for this role but it is not essential as other members of the team can issue medication

You will attend weekly MDT meetings with a consultant geriatrician hosted by our frailty team to discuss the most complex patients who have regular home visits. You will also closely liaise with the wider PCN team as needed in order to deliver a truly holistic healthcare service. The successful candidate will need to be passionate about improving patient health outcomes.

The daily Acute Home Visiting list offers a change of pace and you will encounter such problems as swellings (legs, feet etc), UTIs, chest infections, oedema, infected wounds, skin complaints such as rashes and migraines etc. The provision of this service is vital to our member practices and frees up practice GP time while we fulfil these visits for them

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths Nursing degree Independent Prescriber

Desirable

• Advanced Practitioner

Skills

Essential

• Please see uploaded job specification for further information

Desirable

• Experience in SystmOne clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Leeds Primary Care Network

Address

Manor House

23 Robin Lane

Pudsey

West Yorkshire

LS28 7BR

United Kingdom

Employer's website

https://www.westleedspcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception Duties

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice.
• Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times.
• Project a positive and friendly image to patients and visitors either in person or on the telephone.
• Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
• Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours.
• Provide test results to patients on advice from the GP or Nurse.
• Accept payment and issue receipts for private (non general medical services) services.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested following appropriate training.
• Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.
• Offer general assistance to the Practice team.

Clerical/Administration

• To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times.
• Ensure adherence at all times to the requirements of the Data Protection Act.
• Maintain and monitor Practice appointment system.
• Process all incoming and outgoing mail.
• Action information received.
• Undertake Choose and Book appointments as requested.
• Action, retrieve and accurately re-file patient notes and records as required.
• Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct patient record and are available when patients are seen.
• Action notes from GPs for individual patients using the Practice clinical system.
• Enter and code specific data from Consultant letters, and other correspondence.
• Summarise new and existing patient notes following appropriate training.

Premises

• Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice.
• When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated.
• Clear and re-stock consulting rooms as required.
• Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions.

Person Specification

Skills and attributes

Essential

• Excellent organisational skills.
• Excellent communication skills verbal and written.
• Excellent customer service skills.
• Polite, pleasant & professional interpersonal manner, both on the telephone and in person.
• Able to work effectively as part of a team.
• Able to work on own initiative & problem solve within own area of work.
• An understanding, acceptance & adherence to the need for strict confidentiality.
• Able to work without direct supervision and determine own work priorities.
• Able to work under pressure.
• Able to liaise effectively with a range of individuals/services within the Practice, within gtd Primary Care and externally.
• Good standard of IT/word processing skills.
• Able to maintain an accurate and thorough approach to work.
• Able to work to set standards, policies & procedures.
• Interest & aptitude for learning new skills.
• Willingness to actively engage in appraisal, personal development and training.
• Awareness of diversity issues & able to work in a non-discriminatory manner.
• Flexible approach to undertaking a wide variety of tasks.

Qualifications

Essential

• Good standard of secondary education.
• Demonstrable commitment to professional development.

Desirable

• IT/ Word processing qualification.

Experience

Essential

• Working in a busy public reception environment.
• Reception & clerical duties.
• Using Microsoft applications.
• Using a computerised booking in system.
• Dealing with the public/patients.
• Working in a busy telephone answering environment.
• Working as part of a team.

Desirable

• Working in an NHS service.
• Working with Clinical software, e.g. EMIS, Docman, accurx.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gtd Healthcare

Address

City Health Centre

2nd Floor Boots, 32 Market Street

Manchester

M1 1PL

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To meet the reception teams at each site, and cover accross when and where needed. To greet callers at the reception desk, establishing their needs and requirements. Where possible to deal with patients needs personally or directing them to the correct person who is able to help.

To make appointments for patients via the computerised appointments system.

To answer the telephone politely and efficiently in accordance with the practice guidelines.

To deal with patients wishing to register with the surgery, determining the appropriate type registration, ensuring the paperwork is completed fully and correctly by the patient.

• Action workflow requests in a timely manger
• Workflow to be checked on a regular basis requests to be 2 weeks old before action

Person Specification

Experience

Essential

• Good communication skills, Teamworking and IT Knowledge

Desirable

• Experience of working in a GP practice would be an advantage but not essential

Qualifications

Essential

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Parks Medical Practice

Address

Grange Park Doctors Surgery

Grange Park Primary Care Centre, Wilks Walk

Grange Park

NORTHAMPTON

NN4 5DW

United Kingdom

Employer's website

https://www.theparksmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title Practice Nurse

Location Burwell Surgery

Accountable to Practice Manager

Hours 18 to 27 hours

JOB SUMMARY

To assist Burwell Surgery in providing a friendly and caring service to patients to support health monitoring and chronic disease management.

DUTIES AND RESPONSIBILITIES

• Treatment room duties eg. dressings, suture removal, swabs, cervical smears, venepuncture, routine vaccinations, contraception service.
• Disease management and health promotion clinics eg. diabetic, asthma, smoking, weight, patient health checks, leg ulcer
• Regularly checking medical equipment to ensure serviced and maintained.
• Infection control and prevention
• Admin to include completing patient record books as necessary and keeping accurate record on medical records system.
• Deal with tasks received via multiple routes eg. SystmOne, AskmyGP and email
• Attend training sessions to keep knowledge up to date
• Attend meetings as requested by your Manager to ensure you are up to date on organisation policies and procedures

WORKING RELATIONSHIPS

All Burwell Surgery staff and other health providers

OTHER

This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the light of changing circumstances and in consultation with the jobholder.

GENERAL RESPONSIBILITIES

Company policies and procedure - To adhere to Burwell Surgery agreed policies and procedures.

Equal Opportunities - To promote and develop the equality of opportunity in accordance with Burwell Surgerys Equal Opportunities Policy.

Confidentiality - To protect the confidentiality of information relating to Burwell Surgery, Patient and Staff or other agencies

Quality - To provide a quality service to internal and external agencies.

Health and Safety -To share responsibility for abiding by Health and Safety policies and regulations and acting in accordance with the Risk Management Policy.

Lone Working - You may have to work alone, and therefore you are required to adhere to the relevant lone working policy.

Risk Management - All members of staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to, co-operate with any investigation undertaken.

Person Specification

Experience

Essential

• Experience of Primary Care desirable.
• Experience of dealing with the public/patients.
• Involvement in using protocols and clinical guidelines.
• Able to work on own initiative.
• Able to follow set procedures and protocols.
• Use of clinical system software e.g. SystmOne and Microsoft Office.

Qualifications

Essential

• Nursing Degree.
• A levels.
• GCSE grade C or equivalent in maths and English.
• Proficient computer and keyboard skills.
• Certificates of competence in areas of experience.
• Commitment to professional development.
• DBS certified.
• Driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Burwell Surgery

Address

The Burwell Surgery

Newmarket Road

Burwell

Cambridge

CB25 0AE

United Kingdom

Employer's website

https://www.theburwellsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

Medical Support Team Member

Administration Clerk/Receptionist

Responsible to: Office Manager

SPECIAL REQUIREMENTS OF THE POST:

Ability to use own judgement, resourcefulness and be able to work under pressure without direct supervision.

Ability to perform accurately any function requested of them and to assist the practice to run efficiently.

To have excellent communication skills and patience.

To be reliable and flexible.

To observe strict confidentiality on all matters relating to the practice and its patients.

MAIN DUTIES AND RESPONSIBILITIES

Reception/Admin

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

• Deal with all general enquiries, explain procedures and make new and follow-up appointments.

• Use your own judgment and communication skills to ensure that patients who need urgent consultation are seen in a logical and non-disruptive manner.

• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

• Enter requests for home visits into the visit book when requested, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

• File prescriptions and forms ready for collection by patients and pharmacies.

• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

• Give out results when necessary.

• Enter patient information on to the computer as required. Change of address etc.

• Scan documents onto the patient's record accurately.

• Patient notes and correspondence:

  • Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.

  • Ensure correspondence, reports, results etc are filed/scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Telephone

• To answer telephone calls promptly and politely with understanding of each patients problems.

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

General

• Liaise with patients, hospitals, Social Services, Health Authority and other outside agencies

• Covering duties for holidays and sickness when required.

• Enter patient information onto the computer as required.

• Undertake any other additional duties appropriate to the post as requested by the Partners or management team.

  Patient confidentiality must be maintained at all times

  You are requested to be flexible and the employers reserve the right to alter such fixed hours as may be considered necessary to ensure that the Medical Centre runs smoothly.

  The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Person Specification

Qualifications

Essential

• Educated to GCSE level

Desirable

• GCSE in Maths and English
• AMSPAR Receptionist Qualification
• NVQ Level 2 in Health & Social Care

Experience

Essential

• Previous experience of working in a GP surgery is preferable but full training will be given to the right candidate.
• Strong IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Redwell Medical Centre

Address

1 Turner Road

Wellingborough

Northamptonshire

NN8 4UT

United Kingdom

Employer's website

https://www.redwellmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

To be the first point of contact for the Consultant and his / her Medical Team. Dealing with enquiries from patients, carers and professionals and offer non clinical help and advice, and utilise experience and knowledge to identify when urgent action may be required by the Consultant or his / her Medical Team

To deal sensitively with patients, exercising empathy and recognising that they may sometimes be verbally aggressive. The post holder has direct contact with relatives and carers and needs to demonstrate tact and diplomacy if they are angry and to deal sensitively with them if they are upset or worried

Plan and organise clinics in order to meet fluctuations in capacity and demand, which involves patients being seen in the outpatient clinic or in the community.

Case notes of patients to be prepared in advance of clinic and to trace case notes form Medical Secretariat to the Consultant / Medical Team to ensure the efficient functioning of the centralised patient filing system.

To ensure that all necessary information is available to the Consultant and his / her Medical Team and the PA/Medical Secretariat by maintaining accurate and accessible records and files, including electronic and centralised patient filing systems and the Consultants personal filing system, and to manage an action tracking / bring forward system

Use the relevant systems to book new and follow up clinic appointments (this information is used by the Trust to produce statistics on waiting list deadlines). To access Pathology for results of investigations etc. and to accurately amend patient personal information

Provide timely and accurate typing from transcription software and manuscript of all patient related correspondence following patient reviews or because of multi-disciplinary meetings. This includes written correspondence with General Practitioners, involving the accurate transcription of detailed and sometimes complex medical information that may be of a sensitive nature. Letters may sometimes need to be sent out in the absence of medical oversight as a matter of urgency and to this end need to be accurate

Managing the flow of all correspondence involving dictation, email, audio typing, word processing, and filing, and to draft replies or sending standard responses to routine mail

Assisting the Consultants time management as well as his / her Medical Team through effective PA / secretarial diary management, including organisation of annual leave. This involves notifying other Consultants of the absence of a Consultant in order to ensure there is adequate medical cover. Consultant / Specialist Registrar on-call rotas and the setting up of clinics must also be taken into consideration, and copies of the on-call rota distributed to hospital switchboards and an in-patient unit as well as notifying them in a timely manner of any adjustments to the rota

Carry out searches and provide statistical information for the Consultant and his Medical Team

Contributing to the effective management of the PA/Medical Secretariat by assisting colleagues during their absence or with peaks of work etc. and by contributing ideas and suggestions to improve the effectiveness and image of the Medical Secretariat

Organise and facilitate meetings / training events etc. through the typing and distribution of agendas and papers, arranging dates, venues and refreshments if required, including minute taking

Adhere to all Trust policies, in particular, to act in accordance with the Data Protection Act and patient confidentiality, and the Freedom of Information Act and access to information

Work associated with the individual responsibilities of the Consultant this may be Clinical Lead, Programme Director, Research Supervisor for Specialist Registrars, Co-ordinator for medical student training

Monitor and maintain medical stationery stock

Actively participating in team meetings and discussions with colleagues and manager to make constructive suggestions as to how services could be improved within own work area, and implementing such changes with guidance from line manager

Acts in ways that; support equality and value diversity. Treat everyone with whom you come in contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For moreinformationplease visithttps://www.gov.uk/browse/visas-immigration/work-visas

Person Specification

Qualifications

Essential

• City & Guilds Level 3 Diploma for Medical Secretaries or OCR/RSA Level 3 or equivalent

Experience

Essential

• Proven Medical Secretarial experience
• Previous experience of working in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Charlton lane and Wotton Lawn Hospital

Horton Road Gloucester and Charlton Lane Cheltenham

Cheltenham and Gloucester

GL53 9DZ

United Kingdom

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will take responsibility for areas of chronic disease management within the practice and undertake clinical medication reviews to proactively manage patients with complex polypharmacy. Additionally, to engage with medicines optimisation, MHRA, medication reviews and quality improvement and manage some aspects of the quality and outcomes framework and enhanced services. You will also help in the management of patients and informing them of relevant investigations and actions.

The post holder will provide primary support to general practice staff with regards to prescription and medication queries. They will help support the repeat prescription system, deal with acute prescription requests, and medicines reconciliation on transfer of care and systems for safer prescribing, providing expertise in clinical medicines advice.

Responsibilities and Duties

Patient facing long-term condition clinics:

See (where appropriate) patients with single or multiple medical problems where medicine optimisation is required (e.g. COPD, asthma).

Review the on-going need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicines taking ensuring they get the best use of their medicines (i.e. medicines optimisation). Make appropriate recommendations to GPs for medicine improvement.

Patient facing clinical medication review and relaying of resultsd and actions

Undertake clinical medication reviews with patients and produce recommendations for senior clinical pharmacist, nurses and/or GP on prescribing and monitoring.

Patient facing care home medication reviews and visits:

Undertake clinical medication reviews with patients and produce recommendations for the senior clinical pharmacist, nurses or GPs on prescribing and monitoring.

Work with care home staff to improve safety of medicines ordering and administration.

Patient facing domiciliary clinical medication review:

Undertake clinical medication reviews with patients and produce recommendations for nurses and GPs on prescribing and monitoring..

Management of common/minor/self-limiting ailments:

Managing caseload of patients with common/minor/self-limiting ailments while working within a scope of practice and limits of competence.

Signposting to community pharmacy and referring to GPs or other healthcare professionals where appropriate

Patient facing medicines support:

Provide patient facing clinics for those with questions, queries and concerns about their medicines in the practice

Telephone medicines support:

Provide a telephone help line for patients with questions, queries and concerns about their medicines.

Medicine information to practice staff and patients:

Answers relevant medicine-related enquiries from GPs, other practice staff, other healthcare teams (e.g. community pharmacy) and patients with queries about medicines.

Suggesting and recommending solutions.

Providing follow up for patients to monitor the effect of any changes

Unplanned hospital admissions:

Review the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews.

Put in place changes to reduce the prescribing of these medicines to highrisk patient groups.

Management of medicines at discharge from hospital:

To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.

Set up and manage systems to ensure continuity of medicines supply to highrisk groups of patients (e.g. those with medicine compliance aids or those in care homes).

Signposting:

Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period of time e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.

Repeat prescribing:

Produce and implement a practice repeat prescribing policy.

Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review.

Ensure patients have appropriate monitoring tests in place when required.

Risk stratification:

Identification of cohorts of patients at high risk of harm from medicines through pre-prepared practice computer searches

Medicines quality improvement:

Undertake clinical audits

Medicines safety:

Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance.

Implementation of local and national guidelines and formulary recommendations:

Monitor practice prescribing

Auditing practices compliance against NICE technology assessment guidance.

Care Quality Commission:Work with the general practice team to ensure the practice is compliant with CQC standards where medicines are involved.

Public health:

To support public health campaigns.

Person Specification

Qualifications

Essential

• MUST HAVE EXPERIENCE OF WORKING WITHIN GENERAL PRACTICE
• Qualifications
• Degree in Pharmacy, MPharm/BPharm
• GPhC Registered
• Full driving licence
• CPPE
• IP Qualified or working toward an IP qualification
• General Practice and understanding of medicines optimisation roles
• Desired experience
• Member of the RPS
• Clinical Diploma
• Minor ailments qualification
• Clinical systems trained (SystemOne/Emis/Vision

Desirable

• Experience in delivery and monitoring or practice and PCN requirements in respect of all targets/medications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walnut Medical Centre

Address

110 Walnut Street

Leicester

Leicestershire

LE2 7LE

United Kingdom

Employer's website

https://www.walnutmedicalcentre.co.uk/ (Opens in a new tab)