Job description

Job responsibilities

Main Duties and Responsibilities

To be the Lead Subject Matter Expert and deal with complex queries. This will involve analysing, investigating and resolving complex queries by making calculations and determining the action to resolution. Provide advice and guidance to managers and employees both within the department and trust relating to all matters.

Assist Shared business Services in providing a professional service to all staff.

To manage the Payroll and Pension Team.

To complete recruitment, induction training, staff development reviews, personal development plans, and monthly one-to-one meetings, including performance management of staff to ensure employees reach their full potential and achieve the performance standards required in accordance with LSW policy.

To manage and support the Payroll and Pension Team giving guidance as necessary to ensure the smooth working of the department ensuring the departments workload is distributed amongst staff in the most effective way.

Lead and Support the Payroll and Pensions Teams in rolling out the new ways of working and ensuring compliance on an ongoing basis.

To take the lead role, requiring specialist knowledge in pension legislation, interpreting, and implementing new or amended pensions related legislation.

To co-ordinate training to payroll and pensions staff and others, as appropriate to ensure compliance.

To collect, record and collate data for reporting on Key Performance Indicators (KPIs) and internal measures to support services provided in the SLA and to investigate and explain variations and exceptions as applicable, taking corrective action to avoid irregularities and re-occurrence in future.

Deal with complex issues, providing advice and guidance to managers and staff relating to payroll and pensions issues. Advising Clients of their obligation following changes to regulations ensuring information is disseminated accordingly.

To work with SBS to ensure that both Payroll and Pensions functions integrate effectively and efficiently.

To proactively facilitate the review of processes and procedures to ensure that all process and procedural notes are accurate and up to date and that they meet current legislation and customer requirements. To ensure that processes and procedures add value and remove waste steps to provide cost effectiveness. To progress e-business developments to ensure a streamlined, effective, and cost-efficient shared service for the local health community.

To be the lead contact for the NHS Pensions Agency, ensuring the local service meets government standards.

To co-ordinate and manage payroll and pension-related projects.

To discuss, resolve and provide guidance to Team members when queries are escalated by staff. Respond to all enquiries, verbal or written, from management, trust employees, audit, or statutory bodies, timely and accurately, which may be sensitive or contentious requiring tact and diplomacy.

Ensure representation of the teams as requested for special interest groups, staff induction where required, courses, meetings, and various project groups.

To manage, administer and communicate local, national, and statutory requirements ensuring that they are implemented in a timely manner for both our staff and clients, including communications to the team to ensure they are appropriately informed.

Undertake other duties commensurate with the banding as required and ensure Business Continuity of the service at all times. To ensure that the payroll service effectively delivers against all Service Level Agreements and meets its business objectives. Devise and review Service Level Agreements in collaboration with clients.

Be the key contact for SBS and attend weekly and monthly performance meetings, raising and dealing with any escalations.

Communication and relationship skills

Communicates openly and confidently with a range of people. Influences and convinces others in a way that results in acceptance and agreement. Shapes conversations to ensure focus and understanding. Is a supportive listener. Produces written material, which is accurate, brief, and clear.

A key part of the role will be communication with: HMRC, Pensions Agency, Internal Employees, Internal and External Auditors. A broad network of working relationships will be maintained. Communication will involve complex, sometimes confidential information and will require negotiation and diplomacy in dealing with complex, sensitive, or contentious information. Coaching, training, and annual staff development reviews will form part of this role.

Acts with integrity, show energy and resilience, and maintain commitment in the face of setbacks and obstacles. Keeps difficulties in perspective and remains positive. Understands own strengths and limitations and is focused on self-development. Is genuine, approachable, open, and honest.

Coordinates efforts and resources within and across teams to deliver goals. Recognises the importance of teamwork to achieve objectives. Creates an environment where people are motivated and encouraged to achieve. Brings in ideas, information, suggestions, and expertise from others outside and immediate team. Build strong team relationships between and across teams.

Analytical and judgment skills

Investigates and resolves complex pension and payroll queries. Analyses spreadsheet data and reports on pension processing and prepares reports on performance management information. Support team members with complex situations that require further assessment.

Planning and organisational skills

Utilises priorisation skills to maximise performance of the team to meet the targets set within the Service Level Agreement. Plans, organises, and implements system and process changes to continuously improve functionality of the team.

Ability to use a lean methodology to make continuous improvements within the processes and procedures of the team to ensure a cost-effective service with an emphasis on use of electronic systems.

Plans, allocates and manages workload to ensure completion, instigating processes, and practices to ensure the workload is completed.

Physical skills

Accurate and advanced keyboard skills to use Microsoft Office packages i.e., word, excel, and ESR.

Attendance at meetings off-site

The mental skills required for the post include concentration and flexibility to deal with several issues concurrently, dealing with email, telephone, office communicator and face-to face issues on a daily basis.

Making judgments, planning, organising, communication and maintaining effective working relationships.

Motivation of the team using negotiation, persuasion, empathising, and counselling skills.

Please see supporting information for full Job Description and Person Specification.

Person Specification

Qualifications

Essential

• Relevant Professional Qualification such as CIPP Diploma of Payroll and Pension Management or considerable relevant experience, knowledge and expertise in the management of a pensions team.
• Membership of CIPP or equivalent professional association.
• ECDL or equivalent qualification

Specific Skills

Essential

• Able to work to a high degree of accuracy.
• Proficiency in keyboard skills
• Ability to work under pressure, to prioritise and work to tight deadlines ensuring competing demands are met.
• Flexible and adaptable attitude.
• Understands the need for a high standard of integrity, work outputs, professionalism and confidentiality.

Experience

Essential

• Previous experience of managing within a diverse Payroll and Pensions Department.
• Working knowledge of NEST / defined benefits and NHS Pension Scheme regulations and NHS terms and conditions of employment or similar terms and conditions.
• Working Knowledge of ESR. (a computerised payroll/ HR information system), Pensions Online or a similar pensions system.
• Staff Management and Change Management Skills
• Working knowledge of NHS terms and conditions of employment.
• Understanding of the culture and accountability and governance of the public sector with an awareness of commercial approaches.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

Crownhill Court

Tailyour Road

Plymouth

Devon

PL6 5DH

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

The Salaried GP will work as part of the multidisciplinary primary care team to deliver safe, effective, and patient-centred care to the registered practice population.

• Provide high-quality medical care to patients registered with the practice.

• Deliver services in accordance with the requirements of the GMS/PMS Contract, Enhanced Services and all relevant national and local standards.

• Undertake a range of clinical duties including face-to-face consultations, telephone consultations, home visits, management of clinical correspondence, review of test results, and prescription authorisation.

• Participate in the practice duty doctor/on-call rota.

• Assess, diagnose, treat and manage patients presenting with a wide range of health conditions.

• Make professional and autonomous clinical decisions in relation to patient care.

• Refer patients appropriately in accordance with local and national referral pathways.

• Provide health promotion, preventative healthcare advice and support to patients.

• Effectively manage patients with long-term conditions and complex healthcare needs.

• Prescribe safely, cost-effectively and in accordance with local and national prescribing guidance.

• Maintain accurate, contemporaneous and appropriately coded clinical records in line with practice policies and professional standards.

• Ensure high standards of clinical governance and patient safety are maintained at all times.

• Undertake all duties in accordance with GMC guidance and Good Medical Practice standards.

• Contribute to the achievement of Quality and Outcomes Framework (QOF), Investment and Impact Fund (IIF) and other contractual targets.

• Accept delegated responsibility for specific clinical or quality improvement areas as agreed.

• Participate in clinical audit, quality improvement activities and service evaluation programmes.

• Support the Partners and Management Team in achieving the strategic objectives of the practice.

• Identify opportunities to improve patient services, enhance efficiency and support practice sustainability.

• Review and adhere to all practice policies, protocols and procedures.

• Participate fully in the annual appraisal and revalidation processes.

• Maintain continuing professional development and undertake mandatory training as required.

• Support the education and training of medical students, GP trainees and other healthcare professionals.

• Attend and actively contribute to practice meetings, educational events and multidisciplinary team discussions.

• Provide clinical support and advice to reception, administration, secretarial and nursing teams when required.

• Maintain awareness of and compliance with all relevant legislation, professional guidance and practice policies, including confidentiality, data protection, information governance and health and safety requirements.

• Participate in practice audits and quality assurance activities as requested.

• Support business continuity by providing reasonable flexibility to working patterns, including occasional cover for annual leave or sickness absence where operationally required.

This job description is intended as a guide to the principal duties and responsibilities of the post and is not exhaustive. The role may be amended from time to time to meet the changing needs of the Practice following consultation with the post holder.

Person Specification

Knowledge

Essential

• *Can demonstrate a broad base of competencies and skills
• *Excellent knowledge of IT systems including Microsoft
• *Excellent communication and interpersonal skills
• *Understanding of the pressures faced by GPs and healthcare teams
• *Knowledge of own professional accountability and autonomous practice
• *Auditing and Research
• *Knowledge of the implementation of Care Quality Commission standards

Experience

Essential

• *A good knowledge of and interest in general practice and primary care.
• *Proven ability to handle a busy and varied primary care case load
• *Experience of working within Primary Care
• *Ability to draft cogent, error-free letters and reports in a timely manner

Desirable

• *Experience of conducting audits including the examination of clinical notes, interpreting data and feeding back results.
• *Experience working with EMIS
• *Proven ability to offer support within a clinical team and share learning points in Practice meetings

Personal Competencies

Essential

• *Excellent interpersonal and organisational skills, able to influence and persuade others articulating a balanced view and able to constructively question information
• *Able to take a consultative approach to their work, appropriately involving relevant people
• *A strong team spirit and feel comfortable in a strongly multidisciplinary team environment
• *Ability to co-ordinate and prioritise workloads able to multi-task as well as be self-disciplined and highly motivated
• *Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences

Desirable

• *High degree of personal credibility, emotional intelligence, patience, and flexibility
• *Ability to cope with unpredictable situations

Qualifications

Essential

• *A vocationally trained and accredited GP, preferably with MRCGP
• *Current and full UK driving license
• *Up to date Level 3 Safeguarding (Children)
• *Current registration with the GMC and appropriate representation with a recognised medical defence organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Whitby Health Partnership

Address

114 Chester Road

Whitby

Ellesmere Port

CH65 6TG

United Kingdom

Employer's website

https://whitbyhealthpartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Post: Receptionist / Care Navigator

Responsible to: The General Practitioners in Partnership

Under Supervision of:Reception Manager / Operations Manager

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties may be varied from time to time dependent on current and evolving practice workload and staffing levels.

Job Responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments asking patients to confirm their address when they make an appointment and take appropriate action when informed of any change of address.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Registration of new patients and temporary patients following practice policy.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the duty doctor telephone list and when necessary contact the duty doctor with any late requests.
• Action repeat prescription requests in accordance with Practice guidelines and ensure that they are ready for collection or sent electronically to the pharmacy within 48 hours.
• Advise patients of relevant charges for private services, accept payment and issue receipts for same. Keep adequate records of petty cash transactions.
• Enter patient information on to the computer as required. Update name, address and telephone number changes promptly.
• Sort and distribute mail as per protocol. Photocopy as requested.
• Retrieve and re-file paper medical records as required.
• Maintain supplies of stationery available in reception area, purchase stamps and post mail.
• Make drinks for the doctors and other staff and participate in washing up rota.
• Leave working area tidy and ready for incoming colleagues. Handover/leave information regarding unsolved or urgent problems. Log off the computer at the end of each shift.
• Open up the premises at the start of the day, de-activate the alarm and make all necessary preparations to receive patients including restoring the telephone service, as required.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm is activated.
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Reception Manager / Operations Manager.

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control Policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards.
• Actively reporting health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
• Reporting potential risks identified.
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Production of performance and quality information

• To ensure that documentation (electronic and paper-based) exists to support performance standards across the full range of performance-based activity QOF, Enhanced Services etc.
• To assist in the production of information for clinical audit.
• To undertake ad-hoc work related to the performance of the practice under the guidance of the Practice Manager.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will:

• Communicate effectively with other team members, patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Experience

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to self-motivate, organise and prioritise own workload without direct supervision.
• Ability to work under pressure and be able to cope with stressful situations.
• Ability to work within a team.
• Ability to work in a changing environment.
• Good keyboard and computer skills.
• Good standard of English and good numeracy skills.
• Excellent communication skills.
• Attention to detail.
• Experience of dealing with the public.
• A pleasant disposition with a sense of humour.
• To be reliable and have a flexible approach to working hours.

Desirable

• A willingness to undertake further training.
• Experience working in a hospital or Primary Care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bridge Surgery

Address

St Peters Street

Stapenhill

Burton on Trent

Staffordshire

DE15 9AW

United Kingdom

Employer's website

https://www.bridgesurgery.net/ (Opens in a new tab)

Job description

Job responsibilities

Reception Team Supervision

• Provide day-to-day supervision, guidance and support to reception staff.
• Assist with the organisation and allocation of reception duties.
• Monitor workloads and help ensure adequate reception cover.
• Support the induction and training of new reception staff.
• Identify training and development needs within the team.
• Encourage good teamwork, communication and professional standards.
• Support the Practice Manager with staff performance and conduct matters where appropriate.

• Ensure patients receive a friendly, respectful and professional service.
• Deal appropriately with patient queries, concerns and complaints, escalating issues when necessary.
• Support the team in managing difficult or challenging situations professionally.
• Promote a patient-centred approach throughout the reception service.
• Ensure patients are treated with dignity, courtesy and respect.

• Use the EMIS clinical system confidently and effectively.
• Ensure reception and administrative procedures are followed correctly.
• Support accurate maintenance of patient records and information.
• Assist with appointment-related administration and other practice processes.
• Monitor and help improve reception workflows and procedures.
• Maintain accurate and confidential documentation.

• Liaise effectively with GPs, nurses, healthcare assistants, administrative staff and other members of the practice team.
• Communicate important information to the reception team in a clear and timely manner.
• Attend relevant practice meetings and contribute to discussions about reception services.
• Promote effective communication between reception and other departments.

• Maintain strict patient confidentiality at all times.
• Comply with practice policies, NHS requirements and information governance procedures.
• Ensure sensitive patient and practice information is handled appropriately.
• Follow GDPR and data protection requirements.

• Follow practice health and safety procedures.
• Report any hazards, incidents or concerns to the appropriate person.
• Ensure reception areas are maintained in a professional and safe condition.
• Comply with all relevant practice policies and procedures.

• Contribute ideas and suggestions to improve the patient experience and efficiency of reception services.
• Identify recurring issues and work with the Practice Manager to develop appropriate solutions.
• Support the implementation of new systems, procedures and changes within the practice.

Person Specification

Qualifications

Essential

• Level 3 Business Administration very relevant for supervising reception/admin staff.
• Level 3 Customer Service useful for patient-facing reception leadership.
• Level 3 Team Leader/Supervisor apprenticeship
• ILM Level 3 Award/Certificate in Leadership and Management
• Care Certificate
• Previous experience working in a General Practice/Primary Care environment
• Previous experience working in a GP reception or administrative role
• Practical experience using the EMIS clinical system
• Experience dealing directly with patients and members of the public
• Experience working in a busy environment and managing competing priorities
• Experience handling confidential and sensitive information
• Experience supporting, guiding or supervising colleagues

Desirable

• If you're already working as a GP Reception Supervisor
• You don't necessarily need to obtain a qualification before being considered a supervisor. Experience can be just as important, particularly if you're responsible for things such as:
• supervising reception staff
• organising rotas and annual leave
• training and inducting new receptionists
• dealing with patient complaints
• managing difficult situations
• monitoring reception performance
• supporting clinicians and the practice manager
• managing telephone/appointment systems
• handling confidentiality and information governance
• implementing practice procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingstanding Circle Surgery

Address

26 Rough Road

Kingstanding

Birmingham

B44 0UY

United Kingdom

Employer's website

https://www.kingstandingcirclesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will work as a member of the multidisciplinary Practice team to provide general medical services for the needs of the practice population and to help ensure the Practice provides the highest standards of care for all registered and temporary patients.

The post holder will manage a busy caseload and deal with a wide range of health needs in a primary care setting.

The post holder is expected to contribute to the operational and strategic management of the practices within Northumbria Primary care and there are opportunities for personal and professional development across a wide range of areas within primary and secondary care.

Person Specification

Education & Qualifications

Essential

• Full GMC Registration.
• Vocational Training Certificate or equivalent (JCPTGP/nMRCGP)
• Membership of a recognized defence union (MPS/MDU)
• Currently on a performers list and never been removed from a performers list for a detrimental reason

Desirable

• DRCOG
• DFFP/FFFP
• DCH

Experience & Knowledge

Essential

• Clinical training and experience as a General Practitioner
• Evidence of recent self-directed learning or development
• Experience in a wide variety of clinical settings
• Experience of use of primary care IT systems
• Experience of, and commitment to teaching undergraduate and postgraduate staff from other professions
• Experience of and commitment to clinical audit
• Experience of GP clinical IT systems
• Demonstrable evidence of lifelong learning

Desirable

• Experience of leadership and management
• Experience of supervising trainees
• Educational Qualification
• Experience of and commitment to Quality
• Research experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Felton and Widdrington

Morpeth

Northumberland

NE61 5LX

United Kingdom

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Generic:The postholder is responsible for the administration of Medical Education, providing support to the Medical Education & Staffing Manager (MESM), the Director of Medical Education (DME) and Medical Staffing Department to organise and facilitate a wide range of activities to support the Medical Education agenda. To co-ordinate routine correspondence in relation to educational matters, ensuring the appropriate dissemination and circulation of such correspondence. To follow up on any actions from above correspondence as identified or requested by the DME or Medical Education Manager. To prepare agendas and papers for relevant educational meetings, attending where necessary to minute take and ensure agreed action points are implemented. Coordinate and maintain a database of individual Doctors mandatory training needs to ensure compliance and notify doctors of their individual training compliance records requesting that they book onto relevant training courses in a timely manner. On occasion, search for appropriate venues and catering facilities for in house courses and conferences. Prepare such venues to ensure that they are fit for purpose (correct technology available, suitable environment, catering and facilities). When in house events are taking place, liaise with both visiting facilitators and participants ensuring that they have the appropriate materials. Maintain attendance logs, actively following up non-attenders, providing reports to supervisors and medical education committee meetings as required. General duties to support the Medical Staffing Team as and when appropriate. Co-ordinate, administrate, attend and minute-take Psychotherapy meetings with head of Psychotherapy and various Senior Medical Staff ensuring that any action points identified are followed up and completed. To form a part of the cross cover arrangement for the department during periods of annual leave.

Medical Education: Biannually produce the schedule for the Mental Health Continuing Professional Development (CPD) programme which takes place weekly and is attended by all grades of Medical Staff. This will involve arranging local and national speakers, arranging venues and on occasion arranging travel expenses. Produce certificates of attendance for CPD attendees. Produce Certificates for Presenters. Request feedback on the CPD and Junior Doctor programmes to ensure that future training plans meet the needs of its audience. To produce, coordinate and maintain an up-to-date spreadsheet for assurance that Educational and Clinical Supervisors are meeting the competencies to allow accreditation to supervise Trainees on behalf of Livewell Southwest. Be the main point of contact for all Medical Grades enquiring about additional courses or conferences to support their development, providing advice on how to apply for Study Leave and ensure that their individual records are kept up to date. Maintain a database that records conferences/external training undertaken by all Medical Grades. Where appropriate, book Medical Staff onto the most appropriate training course checking that any pre-requisites are met such as qualifications, compliance with medical registration/PDP/organisational criteria and ensuring they receive all associated paperwork.

Finance: To maintain accurate records of study leave funding for monthly submission to HEE for reimbursement. The postholder will also be able to advise on what requests meet funding requirements and which category the study request complies with in the absence of the MESM. To co-ordinate and implement the educational programme for Medical Student placements.

Medical School Students: To be the first point of contact in dealing with all matters relating to Medical Students placed or due to be placed with LSW. To co-ordinate and implement the educational programme for Medical Student placements. Assist in the operational process and organisation of the Undergraduate teaching programmes in line with the requirements of Faculty of Medicine and Dentistry - University of Plymouth and related Education / Service level agreement. To establish and maintain effective and efficient working relationships with the Medical School regarding Undergraduate placements.

Resident Doctor Induction: To jointly co-ordinate the induction process and prepare the Induction Programme for Resident Doctors on a quarterly basis to ensure overall smooth delivery of the programme having regular liaison with MESM to ensure accurate information pertaining to the new Resident Doctors is obtained and that applicable subjects are covered within the Induction programme.

Person Specification

Qualifications

Essential

• Educated to Vocational Level 3 (NVQ3 ) in a relevant subject or equivalent level of qualifications or significant equivalent previous knowledge & experience
• Good general education to GCSE level or equivalent
• Intermediate word processing, MS Office word and excel

Desirable

• IT systems qualification

Experience

Essential

• Substantial secretarial/ administrative experience
• Proven track record of use of technology to produce reports / database administration
• Knowledge of manipulating data to produce reports to the pre-set specifications required
• Demonstrable experience of using the internet to source information in a valid way

Desirable

• Demonstrable experience of training and education administration in a Healthcare setting.
• Previous experience of using Accent Leave Manager / Allocate Systems

Skills & Attributes

Essential

• Excellent organisational and prioritising skills
• Developed IT skills in Microsoft Office systems including Word, Excel, Powerpoint, Publisher and Access
• Ability to deal with a wide range of tasks and meet deadlines simultaneously
• Ability to prioritise own workload and escalate issues as necessary
• Excellent communication / interpersonal skills in order to build good working relationships with senior clinical and non-clinical staff
• Ability to liaise with professionals from all disciplines and at all levels of the organisation
• Ability to maintain confidentiality at all times and use discretion
• Ability to remain calm and focused under pressure

Other requirements

Essential

• Willingness to undertake training as necessary to the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide GP services to our diverse, young population. This includes acute problems, chronic disease management, some housebound patients (no care homes), using a variety of access points such as telephone consultations, video consultations and face to face and home visits where needed.

Checking and signing prescriptions daily

Checking and acting on results daily (allocated to all doctors on a fair pro rata basis)

Dealing with queries and paperwork such as reports (any non NHS work is reimbursed if the task is done outside of usual working hours) in a timely manner.

You will have regular booked clinics and take part in the duty doctor rota which is typically 2-3 days/month and gives you generous protected time for this role.

We hold a weekly clinical meeting which our in-house psychiatrist attends as well as MDM's with the paediatric team at the local hospital, the palliative care team and the Health Visitors.

Supporting educational activities such as training Physician associates, GP trainees and Medical Students when needed.

We provide Extended Hours and these are divided up among all clinicians. They range from early starts (with subsequent early finish) to late start with late finish).

Person Specification

Qualifications

Essential

• Fully Qualified GP with full GMC registration

Experience

Essential

• Good understanding and experience of chronic disease management and primary prevention & screening services Ability to take responsibility for your own career development, learning and performance and are responsible for ensuring that all your mandatory training is in date Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety Commitment to life-long learning and audit to ensure evidence-based best practice Excellent inter-personal and communication skills in a confidential manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Hampstead Medical Centre

Address

West Hampstead Medical Centre

9 Solent Road

London

NW6 1TP

United Kingdom

Employer's website

https://www.westhampsteadmedicalcentre.com/Home (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Reception Supervisor role is primarily to provide supervision to the practice reception team.

The post holder will work closely with another Reception Supervisor to provide the continual improvement of standards across a wide range of clinical and administrative activity, as well as providing an element of cover or source of advice in the event of their absence.

The successful candidate must be able to work on their own initiative and have some supervisory experience, along with strong IT skills. You must be organised and confident, have a friendly and approachable manner and can work under pressure.

Previous primary care experience is essential.

The post holder will:

• Be an experienced supervisor/leader of staff, providing leadership to the reception and administration team.
• Have excellent service, leadership, communication and project management skills.
• Be suitably proficient with IT systems and software applications, preferably in a clinical setting (although training will be provided for the suitable candidate).
• Exhibit safe, professional decision-making and high level of care for patients within the Practice.
• Work collaboratively with the wider Practice team to meet the needs of our diverse range of patients.
• Undertake rota planning of both reception and clinical staff
• Support the delivery of required policy and procedures.

In order to work at this level full enhanced DBS clearance must be met.

Key Responsibilities

The following are the core responsibilities of the Reception Supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To provide day-to-day support, leadership, first line management and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed.

Ensure all reception and administration duties are completed to the highest standard.

Support with monitoring staff attendance, sickness absence and annual leave.

To provide communications between patients, doctors and other staff.

Support with induction of all new reception and administration staff.

Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence.

Work along side another Reception Supervisor in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc.

Review and updating of practice policies and procedures.

Work with the other Reception Supervisor and other members of the practice to identify areas for improvement and assist in change management where appropriate.

Ensure the promotion, monitoring and documentation of performance and quality outcomes targets within the practice (including QOF), and using IT systems and software.

Take responsibility for the recording of all home visit requests, ensuring that the home visiting protocol is followed.

To undertake specific assigned tasks, project support, or development work which may arise during changes to the NHS.

To introduce new policies and procedures in line with current regulations

Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff.

To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person.

To be a point of contact for staff and patient queries and concerns.

• The greeting of patients, dealing with their enquiries in a courteous and polite manner.
• Be point of call for dealing with patient complaints relating to front desk or reception services.

Oversee and delegate daily tasks e.g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties

• Making appointments and booking patients in for surgeries and clinics.
• Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely.
• Ensure telephone calls are answered in a timely manner.
• Undertake and help where necessary with care coordination.
• Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information.
• Making appointments, offering and arranging the appointments for doctors, helping to arrange clinics.
• Responding to and resolving all local IT issues where appropriate liaising with NHIS the CCG IT support/or others to resolve hardware and software issues.
• Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice.
• Providing support and ensure training for current and new staff is carried out.
• Support and maintaining effective call and recall systems for patient services and reviews.
• Training of staff on practice IT systems as necessary.

To promote Equality and Diversity and Health and Safety in themselves.

TRAINING AND DEVELOPMENT

• Taking responsibility for own development with relevant evidence-based knowledge and competence in all aspects of the role to meet clinical governance guidelines for Continuing Professional Development (CPD) and a Personal Development Plan (PDP).
• Stay up to date through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work.
• Subject to a performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Work closely with other clinical staff and managers in the setting up and/or improving of practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets
• Work to deliver the NHS contract requirements related to the practice (including the terms of the Quality and Outcomes Framework and locally enhanced services)

GOVERNANCE

• Take part in the maintenance of quality governance systems and processes across the Practice and its activities.
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
• Work with other teams on improving the quality of service and patient care, in response to local and national policies and initiatives as appropriate
• Support and participate in shared learning across the practice and wider organisation
• Help manage, review and identify learning from complaints, incidents and near-miss events relating to the practice, team and self.
• Awareness of statutory safeguarding, notification processes and local guidance for children/vulnerable patients, applying relevant policies and legislation to protect them
• Ensure compliance with policies, procedures and guidelines for self and others, by acting or alerting senior management team if the practice appears to contravene policy, or if there are concerns over any aspect of patient care.

CONFIDENTIALITY

• Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
• Maintain an awareness of the Freedom of Information Act.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

• The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
• Comply with Practice health and safety policies by following agreed safe working procedures
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
• Undertaking periodic infection control training (minimum annually)
• Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Reporting incidents using the organisations Incident Reporting System
• Using personal security systems within the workplace according to Practice guidelines
• Making effective use of training to update knowledge and skills

EQUALITY AND DIVERSITY

The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.

No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

OTHER DELEGATED DUTIES

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualified to A-Level or NVQ Level 3

Experience

Essential

• Experience of working in a GP practice

Skills and experience

Essential

• Experience in supervising/managing staff
• Excellent communication skills
• Strong IT skills
• Problem solving & analytical skills
• Ability to maintain confidentiality
• Full clean drivers licence with own transport

Desirable

• Experience of working in a healthcare setting/GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brewood Medical Practice

Address

Kiddemore Green Road

Brewood

Stafford

ST19 9BQ

United Kingdom

Employer's website

https://www.brewoodsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

DUTIES AND KEY RESPONSIBILITIES

Clinical Responsibilities:

In accordance with the working arrangements, the post-holder will make themselves available to undertake clinical sessions.

They will be expected to:

Provide surgery consultations, telephone consultations and home visits

Check and sign repeat prescriptions

Deal with queries, both over the telephone and in person

Handle paperwork and correspondence within the practice guidelines

Make professional and autonomous decisions in relation to presenting problems whether these are self-referred or referred from other health care workers within the organisation

Assess the health care needs of patients who have undifferentiated or undiagnosed problems

Screen patients for disease risk factors and early signs of illness

Consult with patients in line with current practice disease management protocols to develop care plans for health

Provide counselling and health education

Admit or discharge patients to and from the caseload and refer them to other care providers as appropriate

Record consultation notes clearly and contemporaneously within agreed standards

Collect data for audit purposes

Compile and issue computer-generated acute and repeat prescriptions, avoiding hand-written prescriptions whenever possible

Prescribe in accordance with the Practice prescribing formulary, or generically, whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Management and Administration:

The post-holder will be expected to:

Work as part of the team to ensure Quality and Outcome Framework (QoF) and other local targets are met

Ensure all clinical information obtained from patients and other health and social care providers is fully coded utilising systems and processes in place at any given time

Take fair share of non-patient facing work including results, letters for example

Remain on site throughout duration of session

Attend and participate in multidisciplinary team meetings

Participate in the evaluation and audit of clinical and patient services

Participate in further development in services provided

Engage in fostering relationships with other local practices and NHS trusts

Be aware of and comply with all relevant practice policies and guidelines, including prescribing, confidentiality, data protection and health and safety

Support and guide where appropriate the management and administration teams in delivering a high quality service to patients

Training and Education:

The post-holder will be expected to:

Comply with the GP appraisal scheme

Uphold a commitment to life-long learning and audits to ensure evidence-based best practice

Attend training and events organised by the practice or other agencies where appropriate

The above list of duties is not exhaustive and may be subject of change as deemed necessary.

OTHER CONDITIONS

Annual Leave:

The post-holder will be entitled to WTE 6 weeks and the relevant number of bank holidays for the current calendar year, which will be pro-rata based on number of sessions worked

Communication:

The post-holder will recognise the importance of effective communication and will strive to;

Communicate effectively with colleagues

Communicate effectively with patients, carers and other members of the general public. They will be polite and courteous at all times and communicate relevant information where appropriate

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Be able to discuss with other members of the team how the policies, standards and guidelines will affect their own work

Participate in audits where appropriate

Confidentiality:

In the course of seeking treatment patients entrust the practice with, or allow the practice to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Under the Data Protection Act 1998 and GDPR guidelines 2018, the post-holder must maintain the confidentiality of information about patients, careers, colleagues, other healthcare workers or the business of the practice. This work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to the post-holders dismissal.

Equal Opportunities:

It is the aim of the practice to ensure that no job applicant or employee receives less than favourable treatment on rounds of sex, marital status, race, colour, creed, religion, physical disability, mental health, learning difficulty, age or sexual orientation and is not placed at a disadvantage by conditions or requirements that cannot be shown to be justifiable. To this end the practice has an equal opportunities policy and it is for each employee to contribute to its success.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, which will include;

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Health and Safety:

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff.

The post-holder will assist in the promotion and maintenance of their own and others health, safety and security as defined in the practices Health and Safety Policy, which will include;

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages these risks

Making effective use of training to update skills and knowledge

Using appropriate infection-control procedures; maintaining work areas in a tidy and safe way and ensure that they are free from hazards

Personal and Professional:

The post-holder will participate in any training programme implemented by the practice which will include;

Participation in an annual individual performance review. They will take responsibility for maintaining a record of their own personal and professional development

Taking responsibility for their own development, learning and performance, demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will;

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Security:

It is the responsibility of all employees to work within the security policies and procedures within the practice to protect the patients, staff and visitors. This duty applies to the specific work area of the individual. All staff are required to wear official identification badges.

Flexibility:

The practice is currently working in a climate of great change within the NHS. It is therefore expected that all staff will develop flexible working practices to be able to meet the challenges and opportunities of working within the NHS.

Safeguarding:

It is the responsibility of all staff to ensure all patients and staff are safe. If any member of staff has any safeguarding concerns, these must be reported to the organisation safeguarding lead.

Person Specification

Qualifications

Essential

• Valid GMC registration

Desirable

• Minor Surgery or willing to train

Experience

Essential

• Experienced or newly qualified will both be considered

Desirable

• Minor surgery / Joint injections would be desirable, but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Surgery, Stuart Road

Address

Stuart Road

Pontefract

West Yorkshire

WF8 4PQ

United Kingdom

Employer's website

https://www.stuartroadsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: THE PARTNERS (Clinically)

SESSIONS: 4/8 Sessions per week 9am – 5pm ( with one late evening 6.30pm)

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions, one a week on call and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Job Specification
• Essential
• Fully Qualified GP
• MRCGP
• GMC full registration
• Member of defence union (MPS/MDU)
• Currently on a performers list
• Full driving licence
• Clinical Experience
• Have worked in general practice/community medicine
• Experience of multidiscipline team working
• IT Experience
• Experience of GP clinical system EMIS Web
• Experience of Microsoft office
• Communication
• Excellent communication (oral and written) and interpersonal skills.
• Ability to listen and empathise
• Team working and problem solving
• Ability to work/lead as part of Mulit-disciplinary team
• Problems solving skills and a solution focused approach
• Professional
• Evidence of self-directed learning and consolidation of professional training
• Clear grasp of clinical governance
• Understands importance of evidence based practice
• Good grasp of medical ethics
• Other
• Keyboard skills & computer literacy
• Drive & Vision
• Initiative and drive
• Self-motivated and positive
• Forward looking
• Able to work autonomously
• Self-preservation
• Able to work under pressure
• Able to deal with uncertainty
• Resourcefulness and common sense.
• Recognise own limits and act appropriately.
• Good time management skills & ability to prioritise work.
• Ability to use own judgement and make decisions
• Colleague and pt relations
• Good team player
• Pleasant
• Empathic, honest, caring
• Diplomatic
• Observance of strict confidentiality
• Other
• Willingness to learn new skills and to problem solve on a daily basis.
• Diligence
• Hard working
• Adaptable
• Knowledge of national and local agendas in respect to primary care.
• Prepared to make a long term commitment to the practice

Desirable

• Desirable
• Higher postgraduate membership (e.g. MRCP, DRCOG
• DFP
• DCH
• Minor surgery
• Alcohol and substance abuse training)
• Teaching - be involved in the teaching/supervising of medical students and GP registrars in the practice
• Experience of delivering QOF
• Leadership experience
• e.g. A special interest, areas of further study
• Leadership
• Ability to lead in clinical areas/QOF domains within the practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Eagle House Surgery

Address

291 High Street

Enfield

Middlesex

EN3 4DN

United Kingdom

Employer's website

https://www.eaglehousesurgery.co.uk/home/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

Managerial

Initiate and develop protocols in specialist areas appropriate for a practice pharmacist and lead in their implementation.

Manage own workload to meet the needs of the practice.

Manage available resources (time, manpower) to ensure an efficient and effective service.

To undertake and provide expertise in clinical medication reviews as deemed appropriate

Manage practice formularies to improve the quality, safety and cost effectiveness of prescribing

With the agreement and support of practices GP partners, to develop, lead and manage clinics which would improve patient healthcare and access.

Provide prescribing advice to the practice team for temporary unavailable medications, suggesting alternatives

Responsible for keeping accurate documentation in patient records.

Supervise and manage other staff as appropriate.

Leadership

Identify and support practice development plans.

Advise the practice team of any circumstances that give cause for concern in relation to patient care.

Influence and implement changes to clinical practice. Improving prescribing practice through educational support for all prescribers within the practice

Work autonomously, managing own working within agreed national and local guidelines

Provide medicines information and training to Practice healthcare professionals and admin staff

Support the educational process for specialist practitioner students and assist with GP registrars, student nurses and other students who require experience in General Practice.

Work as part of the practice team, supporting practice colleagues as appropriate.

Clinical

Work autonomously by providing pharmacist support in the management of patients medication.

Support the practice in undertaking medication reviews as appropriate supporting targets for these reviews in the practice - QOF and practice incentive scheme

Review and manage High Risk Drug Monitoring and Therapeutic Drug Monitoring processes within the practice.

Contribute to reductions in medicine related patient incidents and significant events and work to ensure patients obtain the best outcome from their medication.

Encourage the use of electronic patient medication facilities including the use of the electronic prescription service and patients ordering medications on line.

Conform to health and safety and control of infection regulations

Contribute to multimorbidity reviews and multidisciplinary reviews

Act in accordance with the General Pharmaceutical Council (GPHC) Code of Professional Conduct

Act as a source of medicines information for all of the practice team and patients (e.g. around doses, side effects, adverse events, possible alternatives e.g. around out of stocks)

Maintain legible timely and concise documentation and input clinical information to the practice computer database.

Recognise own limitations and seek advice from General Practitioners and others as required.

Work closely with Primary Care Network (PCN) colleagues especially members of the Medicines Management Team seeking peer support as required and ensuring work is apportioned appropriately and duplication minimised.

Be the point of contact in the Practice to liaise with the Primary Care Network (PCN) Pharmacy Team to plan workload together.

Be alert to potential child or adult abuse and undertake training as directed/required

Training and education

Maintain own specialist practitioner competencies by undertaking specialist courses and education.

Keep up to date with current developments in primary care prescribing and ensure changes recommended by NICE and other organisations are discussed in the practice and changes are implemented as required

Undertake risk management in clinical practice.

Provide education to patients and carers either with individuals or in groups.

Identify training needs to line manager.

Keep up to date with informatics developments relating to the position especially those affecting the clinical information system.

Take part in performance appraisal and compilation of personal development plans as required by the practice and the GPHC up to date with safeguarding and information governance

Research and audit

Identify, apply and disseminate research findings relating to professional role and working environment.

Audit own practice for individual quality assurance purposes and ensuring all relevant targets are met.

Increase quality and safety of prescribing through mechanisms such as audit and PDSA cycles

Identify and undertake audit and research projects to evaluate and enhance current service provision.

Communication

Communicate sensitivity and appropriately with patients and/or their carers. Involving patients and their carers in decision making.

Liaise with colleagues in community pharmacy to align support for medicines

Communicate with all members of the wider health care team; primary, secondary, community and voluntary.

Work to identify and initiate changes to clinical practice.

Discuss with the practice team any circumstances that give cause for concern in relation to patient care i.e. significant events

Initiate and lead general and individual specialist team meetings.

Knowledge, training and experience

The post holder will be a registered with the GPCH and hold qualifications required of a pharmacist working in a primary care environment.

A prescriber or on a prescribing course.

Experience of multi-disciplinary team working.

Evidence of professional updating. CPD GPhc records up to date

IT skills. Car driver.

Person Specification

Qualifications

Essential

• Completion of an undergraduate degree in Pharmacy, and registration with the General Pharmaceutical Council.
• Proof of revalidation.
• Minimum of 2 years post graduate experience in pharmacy, as demonstrated within a practice portfolio.
• Hold an independent prescribing qualification or working towards
• Driving Licence.

Desirable

• Member of or working towards (through foundation) RPS Faculty membership.
• May hold or be working towards a postgraduate pharmacy qualification.

Experience

Essential

• Dealing with the public/patients on a one to one basis.
• Working in accordance with the GPHC Code of Professional conduct.
• Evidence of appropriate knowledge base.

Desirable

• General Practice/Primary care experience/clinical diploma
• Line Management.

Knowledge and skills

Essential

• Excellent Communication and interpersonal skills.
• Infection control.
• Able to use a computer/I.T.
• An understanding of current NICE Cheshire and Merseyside formulary guidance.
• Working to the latest GPHC competency framework.
• Up to date knowledge of the British National Formulary (BNF).
• Up to date on changes relating to medications and prescribing.
• Understanding of QOF.
• Awareness of national service framework guidelines.
• An understanding of current NICE Cheshire and Merseyside formulary guidance

Desirable

• Flu vaccinating.
• Awareness of national service framework guidelines.
• Experience of EMIS Clinical System, Docman
• Outlook and word.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Longton Medical Centre

Address

451 Warrington Road

Rainhill

Prescot

Merseyside

L35 4LL

United Kingdom

Employer's website

https://longtonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting patients to hospital and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will follow health and safety and infection control procedures as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Correct personal use of Personal Protective Equipment (PPE)
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards
• Managing directly all incidents of accidental exposure
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU)
• Eligibility to practice in the UK independently
• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• General understanding of the GMS contract
• Outstanding level of clinical knowledge and skills commensurate with that of a GP
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS/SystmOne/Vision user skills
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management
• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure/in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health clearance

Desirable

• Minimum of two years as a salaried GP
• Experience of medicines management
• Experience of ICB initiatives
• Likes Cake

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Castle Donington Surgery

Address

53 Borough Street

Castle Donington

Derby

DE74 2LB

United Kingdom

Employer's website

https://www.castledoningtonsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Patient Access and Care Navigation

Process and effectively signpost patients to the most appropriate healthcare professional or service in accordance with practice protocols.

Receive and manage patient enquiries by telephone, in person, online consultation platforms and other digital communication channels.

Book, amend and cancel appointments in accordance with practice procedures.

Support patients in accessing services through the NHS App and other approved digital platforms.

Process requests received through online consultation systems such as Patchs or other approved systems.

Provide information regarding available healthcare services and community resources.

Assist patients in navigating health and care services appropriately.

Identify urgent requests and escalate appropriately in line with practice protocols.

Reception and Customer Service

Welcome patients and visitors in a courteous, professional and confidential manner.

Answer incoming telephone calls promptly and deal with enquiries effectively.

Manage difficult conversations and support patients who may be distressed, vulnerable or dissatisfied.

Resolve routine patient queries and escalate concerns where necessary.

Promote a positive patient experience at all times.

Administrative Duties

• Process repeat prescription requests in accordance with practice procedures.
• Register new and temporary patients accurately.
• Enter and update patient demographic information.
• Accurately input information into patient healthcare records.
• Enter and maintain read codes/SNOMED CT codes in line with practice protocols.
• Process incoming and outgoing correspondence.
• Scan and attach patient documentation to electronic medical records.
• Manage practice email inboxes and workflow systems as directed.
• Undertake system searches and reports as requested.
• Photocopy, file and distribute documentation as required.
• Direct requests for Subject Access Requests SARs, insurance reports, solicitor requests, DVLA enquiries and other non-routine correspondence to the appropriate team member.

Workflow Management

• Monitor and action allocated tasks within agreed timescales.
• Support the management of clinical and administrative workflows.
• Prioritise workload effectively while maintaining accuracy.
• Work flexibly to support service delivery during periods of high demand.

Team Working

• Work collaboratively with GPs, nurses, healthcare assistants, administrative staff, Primary Care Network - PCN staff and external healthcare providers.
• Support colleagues and provide cover during periods of absence where required.
• Communicate effectively with patients, carers, colleagues and external agencies.

Secondary Responsibilities

The post holder may also be required to:

Support quality improvement initiatives and practice audits.

Assist with data collection for contractual and quality requirements, including QOF and enhanced services.

Support public health campaigns through patient communication, appointment coordination and administration.

Participate in practice meetings and team development activities.

Assist with opening and closing procedures in accordance with practice rotas.

Undertake any other reasonable duties consistent with the role and grade as requested by management.

Safeguarding Responsibilities

All staff have a responsibility to safeguard and promote the welfare of children and adults at risk.

The post holder will:

• Undertake safeguarding training appropriate to the role.
• Recognise potential safeguarding concerns.
• Report concerns in line with practice safeguarding policies and procedures.
• Maintain awareness of safeguarding responsibilities within General Practice.

Information Governance and Confidentiality

The post holder will:

• Maintain strict confidentiality regarding patient, staff and practice information.
• Comply with UK GDPR, Data Protection Act 2018, NHS Confidentiality Code of Practice and all practice Information Governance policies.
• Ensure personal confidential data is handled securely and appropriately at all times.
• Report any actual or suspected data breaches immediately in accordance with practice procedures.
• Complete mandatory Information Governance training.

Health and Safety

The post holder will:

• Comply with the Health and Safety at Work Act and all practice policies.
• Maintain a safe working environment for patients, visitors and colleagues.
• Report accidents, incidents, hazards and near misses in accordance with practice procedures.
• Maintain clean, tidy and safe reception, office and waiting areas.

Equality, Diversity and Inclusion

The Practice is committed to promoting equality, diversity and inclusion and expects all staff to:

• Treat patients, colleagues and visitors with dignity and respect.
• Challenge discrimination where appropriate.
• Promote equality of access to services for all patients.

Training and Development

The post holder will:

• Complete all mandatory training requirements.
• Participate in annual appraisal and personal development reviews.
• Undertake additional training relevant to the role.
• Maintain competence in care navigation principles, digital systems and customer service skills.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent.
• Experience of working in an office environment.
• An interest in improving peoples lives and wellbeing.

Desirable

• Excellent verbal and written communication skills.
• Ability to communicate clearly and sensitively.
• Ability to manage challenging conversations professionally.
• Customer Service.
• Commitment to providing excellent patient care and service.
• Ability to remain calm under pressure.
• Strong problem-solving skills.
• Organisational skills.
• Ability to manage competing priorities.
• Good attention to detail.
• Ability to work accurately in a fast-paced environment.
• IT Skills.
• Competence in Microsoft Office applications.
• Ability to use GP clinical systems such as EMIS, Docman and
• Patchs.
• Confidence using digital communication platforms and online consultation systems.
• Personal Attributes:
• Professional and compassionate approach.
• Ability to work independently and as part of a team.
• Reliable, flexible and adaptable.
• Commitment to confidentiality and professional standards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wirral CIC

Address

2 Oxton Road

Birkenhead

Merseyside

CH41 2QJ

United Kingdom

Employer's website

https://www.onewirral.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Tasks and Responsibilities of the Post

JOB PURPOSE

The Assistant Practitioner will work as part of a team delivering therapeutic intervention, health and social care that focuses on the direct needs of the patients/service users. They will carry out specific planned clinical tasks and responsibilities to facilitate, assessment, treatment, planning and evaluation of patients in a specific clinical team.

The post holder will work independently within their defined scope of practice under the delegation and guidance of a registered professional. Applying specialist evidence-based knowledge of principles and procedures within a specific field of healthcare.

Assistant Practitioners have undertaken a broad range of theoretical and practical learning regarding healthcare and wellbeing to Foundation Degree level.

3. DEPARTMENTAL POSITION

4. SCOPE AND RANGE

Demonstrate and apply knowledge of the scope of practice of the Assistant Practitioner role within own clinical settings.

The post holder can deliver elements of health and social care and undertake clinical work in the domains that have previously only been within the remit of registered professionals. The role at times may transcend professional boundaries.

The Assistant Practitioner will have a level of autonomy and accountability to make decisions around patient care and refer on to other professionals where required.

To be responsible for own clinical practice, caseload management and workload.

To work without direct supervision but under the direction of the qualified staff in the performance of specific tasks for patients, as part of their treatment and rehabilitation programmes, but within limits of own competence.

To work as part of a muti disciplinary team to provide therapy, health and social care that focuses on the holistic needs of the patient, this may include attending MDT,case management meetings to present patient cases.

Identify personal development needs that ensure consolidation of knowledge, skills, and competency to undertake the therapy, care and treatment of responsibilities assigned.

To undertake a range of clinical activities relevant to your specific service area for which you have trained and assessed as competent to undertake.

5. MAIN DUTIES/RESPONSIBILITIES

To provide holistic evidence-based interventions and care to patients in accordance with national and organisational approved policies and procedures and individual care plans.

Develop, implement, and evaluate individual care plans under the appropriate delegation and guidance of a registered professional.

To be involved with monitoring the patients progress, making treatment decisions while assessing and re-assessing the patients progress.

Takes responsibility around risk management, feeding back concerns, and is aware of how to manage risk and safety in groups or other settings.

To educate patients and carers, empowering patients to take positive steps towards improving their health and wellbeing where able. Such as providing advice on importance of exercise and other aspects of life to encourage healthy living.

To demonstrate a working knowledge and understanding of conditions and clinical presentations relevant to the clinical area.

To demonstrate an understanding and application of professional, local, and national guidelines and legislation relating to health and social care provision.

5.1 Responsibility for People Management

Act in ways which support equality and value diversity.

Demonstrate own duties to new or less experienced staff, and where appropriate participate in induction and support programmes in relation to new staff and volunteers.

To assist in the recruitment of relevant grades of staff, as required.

Contribute towards developing a culture of learning and towards developing high quality learning environments.

Develop skills in relation to coaching, teaching individuals, carers other staff.

To be actively involved in team effectiveness by attending staff meetings and contributing as a team player to team development.

Support and supervise junior members of the team as required - to participate in providing instruction, learning opportunities and assessment of Bands 2or 3 staff, students and other trainees as required.

To recognise and understand different roles and responsibilities of individuals working in Livewell Southwest.

To delegate work to others as required.

5.2 Responsibility for financial and or physical resources

To use and maintain resources efficiently and effectively and to provide evidence of these efforts.

Exercise personal duty of care in the safe use and storage of equipment

Be environmentally aware and prudent in use of resources and energy.

Use electronic resources to input, save and retrieve information making use of eRecord systems.

To adhere to relevant trust policies on financial issues.

5.3 Responsibility for administration

Prioritises workload effectively, this could include scheduling your workday appropriately or managing your own diary of appointments and visits (as well as mileage if applicable) This requires a high level of time management and organisation skills.

To undertake any non-clinical clerical duties as necessary. This may include maintaining stock levels, ordering equipment, and filing, dealing with telephone calls, and cleaning.

To participate in audit as part of service review and improvement processes.

To comply with legislation, policies, procedures, and other quality approaches relevant to the work being undertaken.

To report accidents, incidents or complaints following LSW procedures and policies and to comply with the most recent Health and Safety at Work Act.

To attend and contribute to relevant team,service meetings.

To access and respond to work related emails and other information on a regular basis through Livewell Southwest intranet.

To actively participate in the planning and implementation of operational policies, projects, and service development within the team.

Maintain confidentiality as outlined within data protection policies.

Responsibility for people who use our services

To always uphold Livewell Southwests values of being Kind, Respectful, Inclusive, Ambitious and Responsible.

Work as part of a designated clinical team delivering care and, or therapy that focuses on the direct needs of the individual.

To manage a defined group of patients using evidence based/client centred principles to assess, plan, implement and evaluate interventions and contribute to the service provision.

To demonstrate a working knowledge and understanding of conditions relevant to the clinical area and those patients presenting with multi pathology.

To work under the direction of registered staff in the performance of specific tasks for patients, as part of their treatment and plan of care.

Contribute to the delivery of complex care.