Job description

Job responsibilities

The post holder will work in a team primarily within MRI, responsible for their own practice within Radiology Directorate protocols and procedures in line with trust and national policies. In addition to that, expected to train and supervise junior members of staff, students and other trainees visiting the department and will be the authorised person in the MRI department in line with MHRA guidelines.

Post holder required to complete clinical competency and complete inductions and take part in the annual appraisal process with personal development plan. Once competency completed and signed, post holder will work without director supervision or support in out of hours service, required to work on a mobile scanner as and when necessary to support the service.

The post holder required to perform a range of MRI procedures including complex clinical cases as required with in the MRI services, managing patients priority as appropriate. To contribute towards effective and responsive delivery of MRI services to patients and carry out a wide range of complex duties, acting on their own initiative, and using a wide range of professional, analytical and reasoning skills when judging a variety of complex clinical issues.

To assist in and manage workflow and ensure all data inputs are recorded for both patient record integrity and statistical evaluation purposes. To promote the highest professional and technical standards in the department using personal example.

Demonstrate partnership in professional development issues maintaining a high level of technical and theoretical skills through personal CPD. To participate in the Governance of the Department in areas including Risk Management, Health and Safety, Research and Audit activities.

Assisting Senior Radiographic colleagues, superintendent Radiographers, principal Radiographers in the organisation and function of day-to-day management in the radiological sciences.

To be a key member of the MRI team.

To take responsibility of MRI safety screening and ensure all patients are safety checked and suitable for MRI scan.

To supervise and support junior staff and promote maintenance of an efficient, effective and high-quality service for all users.

To manage and report as appropriate any equipment/power failure.

To actively promote and participate in clinical audit.

To undertake all MRI examinations as directed to an acceptable standard and seek guidance as appropriate. Aim to achieve and promote quality in all aspects of the Radiology service incorporating clinical tutorials.

To ensure the safety of self, staff and service users with regard to the use of ionising radiations in accordance with the Health & Safety at Work Act and Local Rules of the Radiological Safety Committee. To produce high quality images which are accurately labelled and appropriate for the indicated pathology.

To ensure completion of all mandatory training and competency to use the required equipment. To take part in the appraisal process.

To participate, as required, in Directorate Role Development programmes, e.g. IV training.

To have responsibility for providing and maintaining a high-quality MRI service. To liaise with other staff groups and departments within the Trust as required.

• To attend statuary training days and fulfil CPD commitment. To keep up to date with current imaging, professional and hospital issues.

To undertake all MRI examinations as directed by Consultant Radiologists, Principal MRI Radiographer, Superintendent Radiographers, senior colleagues and work collaborate with other interprofessional colleagues.

To develop expertise and practical competence within MRI, which may involve post graduate study.

To care for patients needs, attend to their welfare and ensure that you encourage and practice 'first time right' Radiography. Strive to achieve and promote 'quality' in all aspects of the Radiography service incorporating clinical tutorials and appropriate meetings.

To be able to communicate information and instructions to patients and their relatives to undertake radiographic examinations effectively. Particularly where there are significant barriers to understanding, such as cognitive impairment or illness, hearing or sight impairment and those who are anxious or in pain.

To ensure safety of self, staff and patients/visitors with regard to the use of MRI scanning equipment and adhering to MHRA and local Operational guidelines.

To use all equipment in a safe and competent manner in accordance with good practice adhering to MHRA and local Operational Guidelines.

To report any operational problems, deal with room breakdowns and accidents, completing all relevant paperwork.

To adhere to and apply all relevant Health and Safety legislation and guidance.

To maintain strictest confidence when dealing with patients, staff and other Health Service business information in accordance with both Trust Policy and the Data ProtectionLegislation

To use and instruct others on the required functions of the computerised Radiology Patient Administration System and Radiology Information System i.e. PACS and RIS.

To actively participate in the education and training of all staff, including the Directorate Preceptor Programme for newly qualified staff.

The post holder will ensure compliance with the Trusts risk management policies and procedures. These describe the Trusts commitment to risk management, the recognition that our aim is to protect patients, staff and visitors from harm, and stress that all staff have a responsibility to minimise risk.

To train and supervise the clinical work/assessment of student radiographers/assistant practitioners.

For more information about writing a compelling job description

Person Specification

Qualifications and training

Essential

• Degree in Diagnostic Radiography (or equivalent)
• HCPC Registration
• Trust/National Cannulation and Venepuncture qualifications

Desirable

• Post Graduate level qualification in MRI
• Willingness to undertake post graduate study in MRI or other external courses as appropriate for the post, if not already held

Experience

Essential

• Minimum of 3 months' full-time work experience within MRI
• Supervisory experience in Similar Environment/ NHS/ Multidiscipline organisation

Desirable

• Minimum three years post qualification experience

Skills

Essential

• Experienced and confident in Neuro Imaging
• Experienced and confident in Body Imaging
• Experienced and confident in Vascular Imaging
• Experienced and confident in in Breast Imaging
• Experienced and confident in Paediatric Imaging

Desirable

• Previous NHS experience

Knowledge

Essential

• Excellent knowledge of Advanced MRI imaging technology and current advancement
• Up to date knowledge in MRI safety and practice
• Ability to manage IT systems in a complex hospital environment Medical Terminology

Desirable

• Operation of RIS and PACS
• Complex computerised ordering systems

Other

Essential

• Upholds and models the Trust values. Smart and presentable
• Willingness to travel across to other Acute / non-Acute sites of EKHUFT and CDC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

Kent & Canterbury Hospital - Rotational within MRI service across the trust

Ethelbert Rd,

Canterbury

CT1 3NG

United Kingdom

Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Job description

Job responsibilities

• Support patients to improve and maintain their mental, physical, behavioural health and

well-being.

• Promote comfort and well-being by ensuring that patients’ personal and social needs are

met and be able to care for a patient’s nursing needs.

• To safely undertake the following procedures to meet the patient’s nursing needs to

include; undertaking routine procedures including venepuncture, ECG recording,

measuring and interpreting blood glucose levels, recording and interpreting vital signs,

continence care, bladder and bowel care, pressure area care, wound care, nutrition,

hydration, foot care, skin integrity, mood identification (as outlined in the NMC Nursing

Associate Skills Annex). Identify and report changes in a patient’s condition to a

registered nurse or other professional.

• Prioritise and manage own workload, recognising where elements of care can safely be

delegated to other colleagues, carers and family members.

• Provide and receive sensitive information concerning a patient’s medical condition.

• Work with registered nurses and other professionals and engage with other agencies and community teams to ensure a safe, individualised approach to the admission and discharge of patients.

• Maintain accurate, contemporaneous patient records in line with [PCN/practice] policy and the NMC Code.

• Provide effective evidence based care for service users under the supervision of

registered nurses and other professionals in order to perform non-complex activities, in line with clinical governance and professional standards.

Person Specification

Qualifications

Essential

• Registered NursingAssociate on the NMC register
• Nursing Associate foundation degree qualification
• GCSE Grade A-C in Maths & English or skills level 2 Maths & English or
• equivalent

Experience

Essential

• Experience of working in teams under appropriate supervision as part of amulti-disciplinary team
• Insight into how to evaluate own strengths and development needs, seeking advice where appropriate
• Experience of providing andreceiving complex, sensitiveinformation

Desirable

• Experience working in a primary care setting

Skills & Knowledge

Essential

• Understanding of the scope of the role of the Nursing Associate in context of the nursing and interdisciplinary team and the organisation,
• and how the role may contribute to service development
• Understands and acts in line with NMC professional standards for practice contained within The Code.
• Knowledge of when to seek advice and escalate to the appropriate professional for expert help and advice
• Understand requirements for NMC professional Revalidation
• Understanding of the importance of following procedures and treatment plans
• Ability to take part in reflective practice and clinical supervision activities
• Ability to organise andprioritise own delegated workload
• Ability to deal with non-routine and unpredictable nature of workload andindividual patient contact
• Ability to communicateeffectively (written, verbaland non verbal
• communication) with patients/relatives and carers and all members of themulti-disciplinary team.
• Ability to develop effectiveand appropriate relationships with people,
• their families, carers and colleagues
• Ability to support, supervise, assess and act as a rolemodel to nursing associatestudents, other learners andhealth care support workers
• as required within theclinical setting.

Desirable

• Knowledge of community based primary care issues
• Knowledge of primary care networks and collaborative ways of working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Durham Dales Health Federation

Address

Unit 51 Innovation Hse, Longfield Rd

South Church Enterprise Park

Bishop Auckland

Durham

DL14 6XB

United Kingdom

Employer's website

https://ddhf.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Act as the first point of contact for patients, clinicians, and visitors to the department dealing with all face-to-face contacts in an efficient, polite, and courteous manner and responding to all telephone enquiries in a prompt and professional manner
• Deal with patient enquiries in an empathetic and confidential manner, signposting people appropriately and always maintaining a high standard of customer care
• Ensure that patients are checked in and out of clinics accurately and in a timely manner
• Book all follow-up appointments
• Be responsible for recording DNAs accurately including contacting patients regarding the reason for not attending
• Ensure that the reception area is always kept clean and tidy.
• Book interpreter services for patients as required
• Take responsibility for all communications received and distribute appropriately to the clinical and administrative staff within the service
• Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed
• Advise patients of relevant charges for private services, accept payment and issue receipts for same
• Produce repeat prescriptions according to practice procedures and ensure timely distribution or completed prescriptions
• Replenishment of reception area consumables
• Complete all training as required by the practice.
• Vaccinations clinic assistant where required.
• Demonstrate high levels of customer care and be an ambassador for customer care within the practice
• Provide robust administration functions that underpins the delivery of high-quality service and maintain effective working relationships with clinical and administrative staff
• Answer communication including telephone, email, and face-to-face queries and in timely manner and action as appropriate
• Always maintain patient confidentiality
• Be flexible in approach to work, such as covering other job roles at an appropriate grade or site, including varying working hours to ensure that the service maintains an adequate level of cover during core hours
• Use the IT systems to register patients, make up a set of patient notes, make patient appointments, produce letters, ensure that details are correct, check in/out of patient appointments as instructed
• Attend departmental meetings and training as required to ensure that up-to-date working knowledge of service and practice procedures is maintained
• Act in a manner aligned with the Practice Values and consistently demonstrate the behaviours that will ensure the achievement of delivering compassionate care and excellence
• Perform any other duties commensurate to the grade, at the request of the departmental managers, which may be needed to fulfil the objectives of the post

The job description is an outline of the key tasks and responsibilities of the Receptionist and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services as well as the personal development needs of the post-holder. Any variation will be agreed in advance between the post-holder and the Reception Manager as part of the continuing process of management review and development.

Person Specification

Qualifications

Essential

• -GCSEs (or equivalent) in English and Maths.
• -Good communication skills
• -Computer skills
• -Friendly and helpful attitude
• -Ability to keep things private (confidentiality)
• -Good organisation skills
• -Literacy and Numeracy skills.
• -Teamwork

Desirable

• -Experience in a similar role
• -Knowledge of medical terminology
• -Experience with NHS systems
• -Ability to handle stressful situations.
• -If you're familiar with NHS computer systems, that's a bonus.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Abingdon Surgery

Address

65 Stert Street

Abingdon

Oxfordshire

OX14 3LB

United Kingdom

Employer's website

https://www.abingdonsurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Main responsibilities and other operational tasks:

• To act as a first point of contact for matters relating to administration for the medical team based at the OCE.
• To manage and maintain appointments diaries for all consultants and registrars within the OCE medical team electronically, updating their annual leave and updating their diaries accordingly for all outpatient clinics. Also, to ensure that all these changes are reflected and updated in EPR
• To support all room bookings requests as required for the medical team for clinics and any other clinical meetings.
• To answer telephone calls using the Liberty website-based phone system from medical and non-medical staff, and deal with calls appropriately, communicating important messages to the appropriate people in a timely manner. To ensure that messages are clear and well documented as applicable in EPR or to the relevant individual.
• To ensure that there is enough stock of clinical supplies for the outpatient clinics such as clinical forms, wristbands, ink cartridges, needles, stationary stock for office etc and to request further supplies in a timely manner with the line manager. To escalate any complaints received via face or non-face to face relating to clinics with the support of your line manager.
• To provide excellent customer care that demonstrates a caring and responsive approach. To be compassionate and empathetic to the variety of complex physical, emotional, and social needs of the patient group that are seen by the OCE.
• To actively collect, distribute and open all post daily.
• To support the medical team with ad hoc typing requests relating to clinical matters and assist with other duties as requested.
• To support the weekly in-patient ward round meetings as required.
• To take responsibility for DVLA requests received for outpatients and ensure the correct process is followed and requests received are chased accordingly and submitted back to DVLA. To then inform your line manager when the request has been submitted to DVLA so that an invoice can be raised in a timely manner.
• To monitor and reply to any emails in the departments nhs.net mailbox on a regular basis. This will also be applicable to messages received in EPR.
• To upload emails and other clinical documents to EPR via Scan-IT and forward onto the consultant/clinician/administrative teams/individuals as appropriate.
• To register all consultant referrals sent via post, email, EPR message centre or e-RS within 24 hours using revenue cycle in EPR ensuring the correct patient pathway (RTT) is used always maintaining accuracy.
• To check e-RS frequently throughout the day for new GP referrals and register them on revenue cycle in EPR.
• To forward all referrals and relevant documents to the consultants in a timely manner.
• To schedule clinic appointments accurately on revenue cycle in EPR ensuring that the correct RTT status is recorded in accordance with the Trusts 18 weeks guideline and follow department procedures.
• To generate & prepare clinics for each day with a clinic sheets, outcome form & wristbands if required.
• To login to the Attend Anywhere (AA) website for upcoming video consultations and check in patients when they become visible to you in the virtual waiting area. To message the patient on AA if the consultant/clinician is running behind in clinic.
• To close open clinics daily on EPR in real-time if possible, using outcome forms following departmental processes.
• To update patient demographics appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
• To modify and sign & submit all clinic letters in PowerChart using the correct PowerNote, whilst checking that they have been completed to a high standard, ensuring all addresses and details are correct for all recipients.
• To check hospital transport bookings on the Patient Transport Service (PTS) website daily to make sure that the booking location is correct, and a resource has been allocated. To use instant messenger or call the PTS team if there are any issues with the booking.
• To organise, plan & prioritise own tasks and workload.
• To photocopy, request patients medical notes as required and complete other general office duties as requested by any team as agreed by your line manager.
• To work flexibly, providing cover for reception and other administration posts as required.
• To undertake any other duties required by arrangement from your line manager.
• To be the main point of contact for reporting issues to IM&T on behalf of the office and medical team ensuring that calls are followed up with the support of your line manager.
• To process any annual leave requests from line manager that affect the clinics and updating the medical team outlook calendars, revenue cycle and clinic timetable schedule ensuring accuracy.
• To participate in the recruitment process of new staff.
• To undertake any other duties required by the Patient Pathway Team Lead & Personal Assistant (PA) .
• To monitor, maintain & replenish stock on the PPE stock room in all clinic rooms and place orders as required.
• To monitor and take responsibility for the patient waiting lists and patient pathways using the daily PTL and RTT lists and Revenue Cycle ensuring that that the information is correct on EPR ensuring any issues arising re the waiting time are escalated to your line manager.
• To manage the process of all referrals received via electronic, paper and e-RS ensuring that information is recorded as per the trust processes within 24 hours. To check and update e-RS spreadsheet and update pathway ID to e-RS UBRN
• To manage weekly all work item list lists in in Revenue Cycle.
• To take responsibility in ensuring that all clinics slots are filled and that all patients are scheduled, rebooked, and cancelled appropriately on EPR, are
• To ensure all cancelled clinics are blocked in EPR with appropriate reasons.
• To weekly check that all outpatient clinics are closed within the Trusts agreed timescale and to chase as necessary.
• To send the monthly clinic timetable link to the medical team monthly to ensure that the medical team are clear on which clinics have been booked for them.
• To ensure and have a process in place to check that all clinic letters and spasticity reports have been submitted correctly via PowerChart.

Person Specification

2 for interview/ 0 for no interview

Essential

• 2 for interview/ 0 for no interview

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Oxford Centre for Enablement, Nuffield Orthopaedic Centre

Windmill Road

Headington, Oxford

OX3 7HE

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Pharmacy Technician - Job Description

Responsible to: This role is directly employed by the North West Leicestershire GP Federation and the post holder will work for the North West Leicestershire PCN.

Job Summary

The post holder is a Pharmacy Technician, who acts within their professional boundaries, supporting and working alongside a team of pharmacists and technicians in General Practice. In this role they will be supported by a Senior Pharmacy Technician who will develop, manage and mentor them.

The post holder will work as part of a multi-disciplinary team in a patient facing role. The purpose of the role is to lead improvements to maximise safe, cost-effective best practice in prescribing to improve the quality of patient care. You will help patients to get the best from their medicines by switching medications to agreed and approved protocols, improving repeat prescribing processes in general practices, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines.

The post holder will provide support to general practice staff with regards to prescription and medication queries. They will carry out medicines switches in GP practices in line with practice and ICB agreed specific protocols, reviewing and amending patient records and informing patients.

They will help support the repeat prescriptions system, promoting electronic repeat dispensing and online ordering. They will carry out housekeeping whilst in patient records e.g., dose optimisation and medicines synchronisation.

The post holder will be the first port of call to answer and deal with any medicines related queries from administration and reception staff, as well as any dispensary staff. The aim of this is to improve the quality of care for our patients and operational efficiencies within the PCN, so requires motivation and passion to deliver excellent service within General Practice.

Please see attached for full job description.

Person Specification

Experience

Essential

• Understanding of prescribing and medicines management issues.
• Good clinical pharmaceutical knowledge including terminology.
• An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies to improve.
• Good interpersonal, influencing and negotiating skills.
• Good communication skills, verbal and written, with ability to adjust communication style and content to suit the audience.
• Able to work under pressure and meet deadlines.
• Ability to work in a busy environment and prioritise tasks effectively whilst also supporting others.
• Ability to accept guidance and constructive criticism.
• Works effectively independently and as part of a team.
• Demonstrates attention to detail, able to work accurately, identify errors quickly and easily.

Desirable

• Relevant theoretical and practical knowledge of Primary Care Networks, General Practice and evidence-based medicine.
• Awareness of systems to support the management of patients in a primary care setting, delivering pharmaceutical input and support the context of pathways of care.
• Awareness of GP budgets and funding systems.
• Knowledge and understanding of pharmacy law and ethics and current legislation.
• Able to analyse and interpret prescribing data.

Qualifications

Essential

• Registration with General Pharmaceutical Council as a Pharmacy Technician
• BTEC/NVQ3 Pharmacy Services (or equivalent)
• Evidence of commitment to continuing professional development.
• Experience working as a qualified, registered pharmacy technician.

Desirable

• Experience of working within primary care.
• Completion of PCPEP or equivalent

Other

Essential

• Demonstrates ability to self-motivate and use own initiative to achieve goals.
• Adaptable and flexible
• Able to maintain confidentiality
• Willing and able to travel throughout the twelve practices within the PCN, as required (therefore, require a UK driving Licence and access to a vehicle)
• In date DBS check
• Good computer literacy
• Safeguarding Training
• Knowledge of GP systems (e.g. EMIS Web and Systm1)
• Immunisation status
• Basic life support

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North West Leicestershire GP Federation

Address

Castle Donington Surgery

53 Borough Street

Castle Donington

DE74 2LB

United Kingdom

Employer's website

http://www.nwleicestershiregpfed.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: RECEPTIONIST

REPORTS TO: DEPUTY PRACTICE MANAGER

HOURS: 20 hours per week

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests either on the computer via workflow or manually.
• Advise patients of relevant charges for private (non General Medical Services) services, accept over the counter payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Patient notes and correspondence:
• Ensure that clinical system practice notes are dealt with promptly and all actions taken are recorded appropriately.

• Action e-consults received via the practice gatekeeper account and ensure they are work-flowed to the correct team.

• Ensure correspondence, reports, results discharge letters etc are work flowed promptly using EMIS WEB or DOCMAN 10 and sent to the correct team.

• Make and serve refreshments as per office rota, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE Grade A - C in English and Maths

Experience

Essential

• Experience of working in an administration/ reception role.

Desirable

• Experience of working in a GP or healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greasby Group Practice

Address

Greasby Road

Greasby

Wirral

CH49 3AT

United Kingdom

Employer's website

http://www.greasbygrouppractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities

To act as an Associate Practitioner providing a comprehensive range of routine and specialist Biochemistry and Haematology analyses using a multitude of POCT devices, under supervision from experienced Biomedical Scientists. Provide assistance to clinical staff from within and outside the trust in relation to matters of training, quality control and preventative maintenance. To supervise POCT competency assessments for a range of POCT devices. Undertake patient testing in clinic environments following standard operating procedure, under the supervision of Biomedical Scientists. To maintain, under the supervision of qualified Biomedical Scientists, analytical equipment in optimum operational condition, taking necessary remedial action during technical failure. Respond to error messages, referring to supervisory staff where necessary, and liaising with engineers called to failing equipment. To enter patient demographic information, collate results and enter data into the laboratory IT systems. To utilise necessary interpersonal skills to ensure effective liaison with patients and other healthcare professionals to provide the best care for our patients.

Knowledge & Personal Development

To have gained an intermediate level of technical and analytical knowledge by participating in ongoing training. To ensure compliance with all local and national standards of work practice eg. ISO 15189 and 22870. To maintain the knowledge necessary to lead update training sessions, through Continuing Personal Development and in-house training. To have gained the necessary knowledge and skills sufficient to work as independently as possible, with the minimum of supervision (within SOPs). To maintain personal and professional development by attending training, study days and workshops as and when relevant or as per instructions of the POCT Manager. Read all relevant literature provided. Maintain knowledge of operational policies and procedures through use of the departmental electronic notice board and document management system. Maintain knowledge of trust-wide policies and any appropriate policies for other trusts which you may encounter.

Advice, Guidance and Interpersonal

To deal sympathetically during liaison with patients, colleagues, other healthcare professionals and staff from external organisations. To use empathy and understanding to ensure that technical, clinical and linguistic barriers so understanding are overcome. To report results to Biomedical Scientists, clinicians and other service users in a professional manner. To provide advice to clinicians under the direction of Biomedical Scientists following the Standard Operating Procedure. To refer requests for assistance from other trusts to qualified Biomedical Scientists.

Scientific & Technical

Prioritise workload from clinic and hospital in order to deal effectively with any matters that may arise. To assess the suitability and appropriateness of samples collected at the point of care. Use own judgement and knowledge to reject unsuitable specimens and take the necessary action to obtain a subsequent sample for analysis. To refer problematic situations to a Biomedical Scientist for further action if deemed necessary. Accurately and swiftly enter patient demographic information and tests requested onto the computer system. Have a knowledge of medical terms and acronyms in order to ensure that you have an appreciation for clinical details provided. Use of Telepath computer system to gather set lists and extract information from Telepath database for general telephone enquiries by staff from other departments, surgeries or hospitals. Prompt and accurate distribution of outgoing POCT laboratory reports to wards, departments, GP practices and other hospitals. Scanning of request forms into computer database for storage. To analyse, under supervision from qualified Biomedical Scientists, specimens for screening, diagnostic and clinical management of patients using complex, specialised and expensive equipment. To make technical assessments of method and instrument performance by monitoring quality control used on specialist laboratory analytical systems, in accordance with Standard Operating procedures, seeking guidance when necessary. To perform basic troubleshooting, repairs and maintenance on specialist equipment. To refer complex problems relating to breakdown/unavailability of analytical systems to a suitably qualified Biomedical Scientist. To ensure satisfactory completion of routine and specialist biochemistry analyses.

Equality and Diversity

It is the responsibility of every member of staff to understand our equality and diversity commitments and statutory obligations under current equality legislation (the Equality Act 2010) and to:

Act in ways that support equality and diversity and recognises the importance of peoples rights in accordance with legislation, policies, procedures and good practice. Valuing people as individuals and treating everyone with dignity and respect, consideration and without prejudice, respecting diversity and recognising peoples expressed beliefs, preferences and choices in working with others and delivering appropriate services. Recognise and report behaviour that undermines equality under Trust policy. Be consciously aware of own behaviour and encourage the same levels of behaviour in colleagues. Acknowledge others different perspectives and recognise the diverse needs and experiences of everyone they come into contact with. With the support of managers develop an equality and diversity objective through the personal development review process.

Values and Behaviours

We are Caring

We treat people equitably and value their different experiences.

We know we are doing this when:

We value everyone for their unique contribution to our Trust whatever their diverse backgrounds

We are kind, always showing compassion

We praise good effort and good results, always showing appreciation

We are Fair

We are good role models (to each other and the public we serve), being accountable for what we do and how we behave.

We know we are doing this when:

We are confident in presenting new ideas we speak up and we support our colleagues to do the same, particularly those colleagues from diverse backgrounds

We are open and honest

We learn from mistakes, aiming to get things right first time, exploring new ideas when we can

We Are Innovative

We work as one team to deliver, improve and transform care through continuous improvement.

We know we are doing this when:

We are professional, always seeking to do the right thing

We create and share knowledge with patients, each other and our professional communities

We continuously strive to make things better and to pioneer new ways of doing things

Infection Prevention & Control

All staff will adhere to infection control policies and procedures at all times and carry out role specific duties as per roles and responsibilities.

Confidentiality

Confidentiality/Data Protection regarding all personal information and Trust activity must be maintained at all times (both in and out of working hours). All staff should ensure that they are familiar with and adhere to all Trust privacy, confidentiality and security policies and procedures. Any breach of confidentiality will be taken seriously and appropriate disciplinary action taken.

Freedom of Information

In accordance with Freedom of Information and other associated legislation, the Trust may be required to make public recorded information available upon a request, or do this as part of a publication scheme. Please note, that in your public role, your name or job role may be contained in a document that is published in accordance with such legislation.

Management of Risk & Health and Safety

All employees have a duty to take reasonable care to avoid injury to themselves or to others and to co-operate with the Trust in meeting its statutory requirements. All employees will proactively contribute to the management of risk by identifying hazards in the workplace which have the potential to cause harm, raising issues of concern and risk to the appropriate level.

Safeguarding Children and Vulnerable Adults

All trust employees are required to act in such a way that at all times safeguards the health and well being of children and vulnerable adults. Familiarisation with and adherence to trust Safeguarding policies is an essential requirement of all employees, as is participation in related mandatory/statutory training.

IT Skills

All staff are expected to have or to gain a minimum of basic level IT skills to enable them to use the Trust IT systems to support Trust services and needs. All staff should be familiar with relevant IT systems and security policies and procedures.

Records Management

All staff are personally responsible for record keeping. A record is anything that contains information in any medium e.g. paper, tapes, computer information, etc. which have been created or gathered as a result of any NHS activity. All individuals within the Trust are responsible for any records they create or use. Please ensure that records are retained in accordance with the Records Management Policy and are stored in a manner that allows them to be easily located in the event of a Freedom of Information (FOI) request.

Information Quality

All staff must ensure complete and accurate data is collected to the highest standard at all times. Data collection should be supported by adequate documentation and processes should be regularly reviewed. Staff should ensure that processes conform to national standards and are fit for purpose. All staff should comply with the Information Quality Policy.

Professional Responsibility

As per any required registration & LUHFT policy.

For the complete Job description and personal specification please see attached documents

Person Specification

Qualifications

Essential

• HNC in a science based subject OR proven equivalent practical experience in a UK clinical/ clinical laboratory setting supported by appropriate academic qualifi8cations
• Knowledge of biomedical tests
• Must maintain a professional development portfolio.
• Knowledge of Point of Care Testing (POCT)

Desirable

• Knowledge of medical terminologies

Experience

Essential

• Demonstrable experience of working in a clinical laboratory and/or clinical environment.
• Demonstrable CPD activities.

Knowledge

Essential

• Computer literate with extensive use of Microsoft applications (Word, Excel, Power Point, Access & E-mail).
• Knowledge/understanding of confidentiality issues. Data protection. Awareness of Health and Safety. Knowledge and interest in biological science. Understands the role of medical laboratories and quality systems. E Awareness of Health and Safety issues

Skills

Essential

• Ability to communicate courteously.
• Ability to communicate verbally and in writing. Good telephone manner.
• Basic understanding of Microsoft windows and MS Office.
• Work as part of a team or on own initiative.
• Work in an organized, time efficient and methodical manner.
• Scientifically numerate.
• Familiar with use of basic laboratory equipment & good laboratory practice (eg. pH meter, centrifuge etc.)

Other

Essential

• Willingness to learn and conform to departmental policies and procedures.
• Able to take instruction from others
• Ability to adapt to requirements of departmental change
• Commitment to Dignity and Respect
• Diligent
• Good time keeping
• Willingness to work flexible hours, should the department require it
• Willingness to across multiple sites supported by the Point of Care Testing team
• Willingness to work in a clinical setting under the supervision of Biomedical Scientists

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Clinical Laboratories

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties:

To maintain accurate records, which are confidential, contemporaneous, and legible, with all care given documented at the time.. The post holder will be expected to participate in standard of patients records by audit or peer review and have a regular open discussion with team members.

Make appropriate records in the multi-disciplinary patient file, which will then be counter-signed by a registered nurse.

To report and record incidents and near misses relating to health, safety, security, fire, physical violence, aggression and verbal abuse.

To have a working knowledge and be responsible for ensuring nurses and patients equipment is in safe working order, disposed of or returned when no longer required as per Policy and to inform Line Manager if any problems occur.

To provide holistic evidence-based/best practice care to patients in accordance with National and organisation approved policies/procedures and individual care plans.

To undertake specific clinical tasks as delegated by members of the Nursing team having once undertaken relevant training and deemed competent .Working in line with the Livewell SouthWest Delegation to band 3 and 4 support workers guidance.

To provide appropriate support and advice to family and carers, demonstrating tact and sensitivity in dealing with complex and sensitive information and negotiating a positive outcome.

To recognise and respond to any changes in patient care situations, which might include risks to self and others including adult and child protection concerns. The post holder must inform the most appropriate professional at the earliest opportunity. Be conversant with the safeguarding adult and child protection procedures and policies.

To ensure privacy, dignity and human rights are respected for patients and Carers.

To be willing to participate actively in appropriate in-service training programmes which the manager believes to be of benefit to the individual. To assume co-responsibility for maintaining skills and knowledge levels.

The post holder is required to comply with all infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate)

To contribute to the development, implementation and monitoring of standards.

To work within challenging and unpredictable environments e.g. patients homes which may have constraints and require adaptability.

To provide basic education and continuing support to patients, family and carers.

To identify areas of concern regarding practice and communicate to the Caseload Holder.

Management & Leadership:

To undertake designated duties as required in line with the Delegation to band 3 and 4 support worker guidance.

Only undertake work which is within own competence and to identify any work required to be undertaken by more senior staff

To identify and take responsibility in the maintaining of clinical competencies in line with the job role. Ensuring these are adequately support by clinical sign off. Identifying areas where this may be required.

To be responsible for organizing own time management on a daily basis in line with caseload demands, using own initiative and be flexible when organising own workload on a day to day basis, which is often unpredictable in order to respond to the needs of the service.

To maintain and Preserve confidentiality at all times, and be aware of the Data Protection Act, Access to Health Records and Consent for Treatment.

Complete on time and submit all necessary forms, documentation, including IT data and forward as required by the manager/organisation.

To complete and submit any necessary documentation as required by the District Nurse/Caseload Holder and District Nursing Manager.

Monitoring and ordering of stock levels and to utilise resources economically and effectively and promote cost consciousness throughout the service.

To share knowledge and information to promote a cohesive team.

To act as a role model for all staff and students demonstrating clinical skills and high standards of practice and professional conduct.

To participate in team activities so as to develop and consolidate a cohesive and supportive team ensuring openness within the team.

The post holder will be required to use a computer, being responsible for timely recording patient activities for IT data collection, dealing with e-mail queries, stock/equipment ordering.

Communication:

To demonstrate effective communication with patients, staff and other members of the multi-disciplinary team. When communicating with patients it should be at the appropriate level for patients to understand such as patients suffering from terminal illness, dementia, disability, visually impairment and/or hearing impairment.

Able to communicate the role and eligibility criteria of the District Nursing Service.

Maintain accurate and up to date patient records and inform other professionals about changes in patients condition.

Act as a patient advocate as required ensuring individual needs, preferences and choices are delivered by the Service.

The Post Holder to be supplied with mobile telephones and lone working devices for work purposes and be expected to abide by Livewell Southwest Lone working policy including the Operational procedure for lone working devices.

Education & Training:

Maintain own clinical expertise by attending meetings, study days and in-service training and learn new specialist skills required for service development. To maintain an up to date personal competency portfolio.

To attend and participate in meetings as negotiated within the team and to provide relevant timely feedback.

To participate in Reflective Practice, Practice Supervision and Appraisals and line management supervision as per policy .

Participate in the provision of community experience for all nurse learners and other professionals as appropriate.

To be encouraged to organise informal training sessions on behalf of the team using a variety of resources.

Travelling in all weather in heavy traffic to unknown areas on a daily basis, in the dark and adverse weather conditions.

Emotional Effort:

At every patient contact the post holder deals with emotional issues of patients and relatives.

At each visit staff may need to care for Patients with degenerative terminal conditions and their carers who may be children or adults within their home.

Need to deal with highly distressing and difficult family situations frequently such as grief, crisis care management with unpredictable care conditions.

Mental Effort:

Continuously interrupted, multi-tasking e.g. writing notes, answering mobile telephone call. Staff to carry a mobile telephone and are expected to be available to other staff and professionals and can be interrupted at any time.

Driving in all weather in heavy traffic to unknown areas on a daily basis, in the dark and adverse weather conditions.

Physical Effort:

Use of hoists and other lifting equipment often in a confined space in the patients home on difficult floor surfaces e.g. carpet.

At each visit staff risk assess the need to move light furniture in patients home to allow nursing procedures to be carried out often within a confined space.

Regularly carry and transport District Nurse equipment e.g. Nursing bag, documentation Laptop, phlebotomy equipment, sphygmomamometers and blood sugar machines.

Driving for periods of time between patients homes and requiring lifting nursing bags and equipment from the car boot on each visit.

The job involves several times in a day exposure and contact to highly unpleasant working condition such as secondary smoking, bodily fluids, including sputum, vomit, blood, urine and faeces, soiled linen, fleas, lice, scabies poor hygiene standards and communicable diseases.

Occasional exposure to verbal and physical aggression and dangerous pets.

Daily working in cramped conditions within patients own homes.

Frequently exposure to heat and cold in patients homes.

Mobile phones may not work in areas where there is poor network reception. Staff will utilise lone working devices.

Person Specification

Qualifications

Essential

• Maths and English GCSE grade 4 or above (A-C)
• NVQ III in Care (or evidence of working towards) or able to demonstrate the skills knowledge & ability to work to this level.

Desirable

• Care
• certificate

Knowledge & Experience

Essential

• Understanding of physical health, mental health and learning disabilities.
• Understanding of the role of Clinical support worker / Heath care assistant and boundaries
• Experience of formulating
• therapeutic relationships
• Previous experience of working within a health care setting.
• (employment, work experience
• volunteering)

Desirable

• Willingness to learn Evidence of previous professional development Evidence of recent study

Behavioural Attributes & Competencies:

Essential

• Familiar with and committed to the principles and values of the NHS.
• Demonstrate commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
• Consistently put clinicians at the heart of decision making.
• Creates and fosters a culture of openness, honesty, integrity and inclusiveness.
• Values diversity and difference.
• Uses evidence to make improvements and seeks out innovation.
• Demonstrates commitment to partnership working.
• Flexible approach to working.
• Attention to detail.
• Highly motivated with ability to influence and inspire others.
• Outcomes focused.
• Ability to act as a champion for patients/carers and their interests, ensuring the patients voice has an impact on service developments.

Experience

Essential

• Experience of formulating
• therapeutic relationships
• Previous experience of working within a health care setting.
• (employment, work experience
• volunteering)

Skills

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Effective communication and interactive skills including oral, written and IT
• Ability to use initiative and work independently
• Good time management

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) in Maths and English at level C/4 or above
• Level 3 qualification e.g. NVQ, 2 A-Levels, Apprenticeship or IBMS Certificate of Achievement (Part I) plus Significant laboratory experience or Extensive laboratory experience in the relevant discipline

Experience

Essential

• Ability to follow and work to Standard Operating Procedures and Policy

Desirable

• Experience with a range of laboratory techniques
• Previous NHS laboratory experience

Skills and Knowledge

Essential

• Keyboard and basic IT skills
• Have an awareness of Health & Safety issues
• Effective Communication skills, written and oral
• Evidence of good manual dexterity
• Evidence of effective time management skills and with a methodical approach

Personal Qualities

Essential

• Ability to plan and prioritise allocated work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Royal Hallamshire Hospital

Glossop Road

Sheffield

S10 2JF

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Reception/ Administration duties:

Providing the first point of contact to patients and other visitors to enable access to appropriate services in a professional and courteous manner.

To have a thorough knowledge and work in accordance ofpractice policies and procedures.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Liaise with local hospitals and other agencies as appropriate.

Receive telephone calls and enter them onto triage list as appropriate, ensuring accurate information is recorded to enable the clinical team to deal with patient queries effectively.

Give results of investigations/tests, i.e. blood, urine, etc. to patients

Registration of new patients and updating patients' records as required.

Deal with all general inquiries, explain procedures, and make new and follow-up appointments.

To Provide support for clinicians to enable the effective day-to-day running of the practice.

To undertake any other tasks allocated by doctors /managers.

Repeat Prescriptions:

To have a thorough knowledge of the repeat prescription procedures

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

To deal with queries relating to repeat prescriptions

Person Specification

Qualifications

Essential

• EMIS Web clinical system
• Previous experience as a GP Receptionist.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hollyoaks Medical Centre

Address

229 Station Road

Birmingham

B47 6ET

United Kingdom

Employer's website

https://www.hollyoaksmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Description Receptionist

Job Title: Receptionist

Responsible to: Practice Manager/Reception Manager

Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1. Making appointments

2. Prescription requests

3. Giving out results where appropriate

4. Ambulance transport bookings

5. Deal with Home visit requests

6. Deal with general enquiries

7. Contacting other providers

Reception Duties

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Booking appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift, as necessary

13. Respond to needs of our clinical team during surgery

14. Collect fees from patients for providing non-NHS services

15. Deal with general enquiries and complaints

16. Filing medical notes

Prescriptions

17. Dealing with requests for repeat prescriptions

18. Raising prescriptions as per Practice protocols

19. Dealing with queries relating to repeat prescriptions

General

20. Input and extract information from Practice computer system

21. Observe health and safety guidelines at all times

22. General housekeeping (e.g. keeping reception and waiting areas tidy)

23. Maintain Confidentiality at all times

24. To participate and continue Personal Development

25. To observe Equality & Diversity guidelines at all times

26. To treat all patients, colleagues and visitors with Dignity and Respect at all times.

27. Any other reasonable duties as necessary

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience of working within a reception/administration team. Experience of dealing with the general public (Face to Face and over the telephone) Excellent telephone manner Confident with IT systems

Desirable

• Experience of working within NHS / GP surgery Experience of working with clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Jubilee Gardens Medical Centre

Address

Jubilee Gardens

Southall

UB1 2TJ

United Kingdom

Employer's website

https://www.jubileegardensmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Administrator

Operating Telecommunications System

Receive and make Practice telephone calls, e.g. dealing with patient queries.

Maintaining telephone directory of necessary telephone contacts.

Receiving and recording messages for Doctors and other members of staff, ensuring that any information about unresolved matters is passed on.

Operation Of Computer Clinic System

Adding and cancelling appointments on computerised system.

Identifying patient details, collate information and pass to navigation team.

Reporting faults with hardware or software relating to Emis medical system to supervisor.

Inputting requests for Home Visits onto the computer.

Using Electronic Mail to send and receive messages, internally and externally.

Receive and Assist Patients

Deal with patient enquires including registering patients, explaining surgery procedures and giving general advice relating to non-clinical issues.

Identify and pass on patient prescription sheets.

Collect and record dispensing/private fees and provide receipts where applicable.

Inform patients of complaints procedures and log any informal complaints.

Order ambulance transport for patient when required.

Navigation

Using our triage system to book appropriate appointments for patients

Cancelling appointments when requested

Working through emails and tasks and signposting patients for best care

Stock Control

Ensuring an adequate supply of stationary, documents, bottles etc.

Maintain Reception Area

Making sure any displays/patient notices are kept tidy and up to date.

Making sure the reception desk is attended at all times.

Security of Premises

Opening and closing premises when necessary.

ANY OTHER DUTIES APPROPRIATE TO THE POST AS DESIGNATED BY THE PARTNERS.

Person Specification

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills

Desirable

• Typing skills (preferably in a medical environment)

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative
• Experience of customer service

Desirable

• Experience of working within a General Practice Reception environment
• Practical experience of Emis or other medical computerised recording systems

Knowledge

Desirable

• An understanding of a General Practice Reception environment

Behaviours

Essential

• Planning and organising
• Performing under pressure
• Adaptability
• Team working
• Self motivated
• Flexibility
• Confidentiality

Qualifications

Essential

• Good standard of general education
• Standard Grade Mathematics or Equivalent
• Standard Grade English or Equivalent

Desirable

• NVQ in Customer Service or Administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradley's Practice

Address

Buckley Medical Centre

Alltami Road

Buckley

Flintshire

CH7 3PG

United Kingdom

Employer's website

http://www.bradleyspractice.wales.nhs.uk/home (Opens in a new tab)

Job description

Job responsibilities

Key Duties and Responsibilities

1. To provide personalised support to individuals, their families and carers to take control of their wellbeing, live independently and improve their health outcomes

1. To develop trusting relationships by giving people time and focus on what matters to me

1. To manage and prioritise your own caseload in accordance with the needs, Teldoc priorities and any urgent support required by individuals on the caseload

1. To have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals or agencies, when what the person needs is beyond the scope of this SPLW role

1. To work as part of a multi-disciplinary team in a patient facing role using expert knowledge within the SPLW areas and to promote social prescribing and its role in self-management

1. To work together with all local partners to collectively ensure that local VCSE organisations and community groups are sustainable and that community assets are nurtured

1. To build relationships with key staff in GP practices within the local Primary Care Network (PCN), attending relevant meetings, becoming part of the wider network team, giving information and feedback on social prescribing

1. To ensure that social prescribing referral codes are inputted to EMIS system and that the persons use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements with the CCG

1. To liaise with the practices and, where practicable, to standardise the social prescribing process across the PCN

1. To work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care

1. To be proactive in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach

1. To meet people on a one-to-one basis, making home visits where appropriate within organisations policies and procedures giving people time to tell their stories and focus on what matters to me and building trust with the person, providing non-judgemental support, respecting diversity and lifestyle choices. The role requires working from a strength-based approach focusing on a persons assets

1. To be a friendly source of information about wellbeing and prevention approaches

1. To help people identify the wider issues that impact on their health and well-being such as debt, poor housing, being unemployed, loneliness and caring responsibilities

1. To help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards

1. To participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events

1. To work with individuals to co-produce a simple personalised support plan s. Where people may be eligible for a personal health budget, to help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate

1. To forge strong links with local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already available

1. To work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities

1. To work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present

1. To undertake all mandatory training and induction programmes

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will oversee a full range of promotion and management their own and others health and safety and infection control, as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand-cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Demonstrate due regard for safeguarding and promoting the welfare of children and adults.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with own and other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance.

Participate in audit where appropriate.

Other Duties: This job description is intended as an outline of the general areas of activity in which the post holder will be expected to participate. It may be reviewed and amended according to the changing needs of the Practice. Changes will be undertaken in discussion with the post holder.

Safeguarding:

The Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Infection Control:

As an employee you have a responsibility to abide by all Infection Control Guidelines provided by the Practice.

Probationary Period:

This post is subject to the requirements of a six month probationary period for new staff only.

Smoke Free Policy

There is a smoke free policy in operation in Teldoc. In accordance with this policy smoking is discouraged and is not permitted anywhere within the buildings or within 15 metres of Teldoc main buildings.

Person Specification

Other

Essential

• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

Personal Attributes

Essential

• Ability to listen, empathise with people and provide person centred support in a non-judgemental way
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Ability to identify risk and assess/manage risk when working with individuals
• Demonstrate personal accountability, emotional resilience and works well under pressure
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Skills and Knowledge

Essential

• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
• An understanding of the range of support and services available to people in Telford & Wrekin
• Excellent communication skills and confidence in networking with other stakeholders.
• Ability to work as a team member and autonomously.
• Clear, polite telephone manner
• Excellent organisational and time management skills and ability to prioritise a busy workload.
• Computer literate and confident working with common applications (e.g. Microsoft Office).

Desirable

• Knowledge of Health & Social Care networks in the community.

Qualifications

Essential

• Applicants must have a good standard of general education with English and Maths to GCSE level A* to C

Desirable

• Training in motivational coaching and interviewing or equivalent experience

Experience

Essential

• Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)

Desirable

• Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community group

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Teldoc

Address

Limes Walk

Oakengates

Telford

Shropshire

TF2 6JJ

United Kingdom

Employer's website

https://www.teldoc.org/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

• Work with GP Surgeries to identify potential referrals to the Tier 2 Frailty Service
• Working with Frailty Team colleagues, use risk stratification tools to identify patients at risk and ensure they receive assessment and care in a timely fashion
• Support the Frailty Team in the delivery of Complex Care, coordinating care delivery between service providers as needed
• Make Social Prescribing referrals, as appropriate
• Contribute to planned team huddles and multi-disciplinary team meetings
• Hold regular welfare calls with the patient / carer
• Maintain excellent working relationships with all those involved in the provision and development of services for those with long-term conditions, sharing regular updates of planned care and any changes when they occur
• Work closely with the Frailty Team and others involved in care delivery to ensure patients have relevant referrals and access in place; attend and liaise with the Frailty Team MDT groups, regularly attending case conferences and providing relevant updates

Communication Skills

The post-holder will recognize the importance of effective communication within the team and will strive to:

• Communicate with patients in a welcoming way, which is non-judgmental and respects patients feelings, circumstances, and rights
• Utilise and demonstrate sensitive communication styles to ensure patients are fully informed of reasons for contact when contacting them for example, on welfare calls
• Communicate highly sensitive patient information and progress effectively with other team members and outside relevant health and social care providers, as appropriate
• Ensure all documented notes are contemporaneous

Supporting Responsibilities

Quality

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Participate in the management, review, and identification of learning from patient complaints and significant events
• Deliver evidence-based care according to the National Institute for Clinical Excellence (NICE) and Care Quality Commission (CQC) guidelines

Information Technology

• Possess basic computing and keyboard skills
• Have a good working knowledge of relevant areas of clinical systems and other programmes as appropriate to the role
• Demonstrate a good working knowledge of the policy on information and clinical governance

Research and Audit

• Contribute to the collection of data for research/audit purposes
• Identify audit topics relevant to the Frailty Team

Professional and Educational Responsibilities

• Ensure all Statutory and Mandatory training is complete
• Avail of all opportunities to develop both clinical knowledge and practical skills

Person Specification

Qualifications

Essential

• Maths and English at minimum of GCSE or equivalent
• Up to date Statutory and Mandatory Training / be willing to undertake the training

Desirable

• Social Prescribing qualification

Knowledge & Skills

Essential

• Good communication skills
• Excellent organisational skills
• IT Literate

Desirable

• Evidence of cross boundary multi agency working

Personal Attributes

Essential

• Positive approach and smartly dressed
• Flexible working to cover colleagues as needed

Desirable

• Car driver

Experience

Essential

• Customer focused service delivery
• Team working
• Ability to deal with situations sensitively and appropriately, remaining polite and calm at all times

Desirable

• Experience in change management
• Evidence of management experience / training

Employer details

Employer name

Harrow Health CIC

Address

Harrow Health CIC- 2nd Floor

7 St John's Road

Harrow

HA1 2EY

United Kingdom

Employer's website

https://www.harrowhealth.org.uk (Opens in a new tab)

Job description

Job responsibilities

1) Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

2) Deal with all general enquiries, explain procedures and make new and follow-up appointments.

3) Word Processing / Excel / IPlato / WCCG / GP Links / Child Health/ Registrations / EMIS

4) Photocopying, Scanning and safe recording onto patients records

5) Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Care Navigation training is provided within first 3 months.

6) Promote Self-Care, use of the Common Ailment Scheme, Digital Tools (e.g. NHS Wales App), Practice Website and local wellbeing services

7) Stationery Ordering for your own Department via management team.

8) Self Help for incidents that arrive for Telephones / Printers / photocopiers etc.

9) Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

10) Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

11) Action repeat prescription requests and ensure that they are ready for collection by the patient, in line with Practice protocol with the help of the Prescribing team.

12) Take action on clinicians requests for further information/patient contact information etc. (including computerised Practice notes), ensuring completion of all associated paperwork.

13) Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

14) Enter patient information on to the computer as required.

15) Ensure visitors to the practice sign in the visitors book and are looked after at all times.

16) Handle appointment bookings and cancellations efficiently

17) Work closely with GPs, Nursing Staff including Link Workers

18) Must have the ability to work as a team member at all times.

Person Specification

Qualifications

Essential

• English GCSE Lev C or equivalent
• A commitment to professional development

Desirable

• Intermediate Level Microsoft Office

ADDITIONAL CRITERIA

Essential

• Excellent numeracy skills
• Excellent keyboard and computer skills
• Excellent communication skills

Desirable

• Driver / owner of car as we work at two different sites in Abersychan and Garndiffaith

Experience

Essential

• Experience of working in a public reception environment
• Experience of working within Microsoft Office
• Experience of dealing face to face and on the telephones with the general publi

Desirable

• Experience of telephone switchboard operation
• Experience of computerised system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

Abersychan Group Practice

Old Road

Abersychan

PONTYPOOL

Gwent

NP4 7BH

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)