Job description

Job responsibilities

Clinical Responsibilities

In accordance with the agreed job plan, the salaried GP will make themselves available to undertake a variety of duties including:

Surgery consultations, telephone consultations, telephone triage, visiting patients, checking and signing repeat prescriptions and dealing with queries, processing clinical documentation, paperwork and correspondence in a timely fashion.

Participate in the duty doctor rota

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Screening patients for disease risk factors and early signs of illness

Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate

Developing care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE

Ensuring appropriate follow up of patients

Recording clear and contemporaneous computerised consultation notes to agreed standards

Prescribing generically whenever appropriately and in accordance with the ICB and Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance)

Comply with all the objectives of the QOF targets, ICB initiatives, nationally or locally commissioned enhanced services.

Completion of reports for solicitors, insurance companies and other third parties

Working with and supporting other members of the primary health care team in delivering high quality primary care

Take an active role in delivering clinical governance

Promote preventative health care and advice where appropriate

Lead on training, supervising and supporting learners (e.g Medical students)

Other responsibilities within the Practice

Work in accordance with NCPC agreed clinical procedures and protocols.

Commitment and contribution to achievement of the highest possible quality standards in clinical care.

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contribute to evaluation, audit and clinical standard setting within the organisation

Attend training and events organised by the practice or other agencies, where appropriate. This includes clinical and non-clinical training and events.

Participate in practice clinical meetings

Provide information when reasonably requested to ensure that all personnel and other records are accurate e.g. hepatitis status

Participate in the GP revalidation and appraisal scheme. Maintain portfolio of continuing professional development activities, attending training as required

Person Specification

Qualifications

Essential

• MRCGP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Warwick Square Group Practice

Address

Grosvenor House Surgery

Warwick Square

Carlisle

Cumbria

CA1 1LB

United Kingdom

Employer's website

https://www.warwicksquaregrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities

In accordance with the job plan, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data for audit purposes

Compiling and issuing acute and repeat

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Practice:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the practice

This is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the posts purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussions on any major changes will be held with the postholder.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Production of performance and quality information

To ensure that documentation (electronic and paper-based) exists to support performance standards across the full range of performance-based activity QOF, Enhanced Services etc.

To assist in the production of information for clinical audit.

To undertake ad-hoc work related to the performance of the practice under the guidance of the Partners.

Data Quality

To work within the clinical computer system to improve data quality, using the expertise of other data staff where appropriate.

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.

This role is considered to be a developmental position and the jobholder will be encouraged to develop personal and business skills.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will:

Communicate effectively with other team members.

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

External communication will be with patients, Clinical Commissioning Groups and other NHS bodies, and other GP practices and service providers.

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration
• Inclusion on performers list
• Vocational training certificate or equivalent
• Annual appraisal and revalidation, and maintain
• Basic life support
• UK work permit, if required

Desirable

• Experience within medical, surgical, A&E, paediatrics or mental health
• MRCGP graduate
• Evident of continued professional development
• Minor surgery

Experience

Essential

• SystmOne
• Experience within primary care
• Triage
• Face to face consultations
• Chronic disease management
• Clinical governance
• Delivery of QOF targets

Desirable

• Audit
• Understanding of PMS contract
• Awareness of ICB initiatives

Skills

Essential

• Basic computer literacy skills
• Good telephone manner, clear speech
• Good record keeping
• Communication and listening skills
• Ability to work in a multi-professional team
• Ability to work under pressure, manage demanding workloads
• Aware of needs of patients, relatives and carers
• Adhere to confidentiality requirements
• Ability to cope with patients under extreme stress from both social and clinical circumstances
• Ability to handle change and unexpected urgent requirements
• Effective communication skills to enable conversations about medical issues with patients and colleagues
• Flexible, caring and empathetic
• Self motivated
• Professional approach
• Presentable appearance
• Reliable, punctual and committed to work
• Full UK Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Homestead Medical Centre

Address

Homestead Drive

Wakefield

West Yorkshire

WF2 9PE

United Kingdom

Employer's website

https://www.homesteadmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities:

In accordance with the practice timetable, as agreed, the post holder will be available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current practice disease management protocols, developing care plans for health

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data QOF data and other data required by the practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Participating in Significant Event Analysis

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

Participate in training plans of medical students as required

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within general practice

Other Practice Responsibilities:

Awareness of and compliance with all relevant practice/CQC policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Undertaking Duty Doctor responsibilities on a rotational basis

Contributing towards extended hours provision on a weekly basis

Supporting colleagues with the smooth running of the surgery by providing cover and assistance, in particular during periods of illness, annual leave or absence for other reasons

Personal/Professional Development:

Attend courses and study days to ensure continuing professional development, taking responsibility for own development

Participate in individual performance review including annual appraisals and internal peer review

Health and Safety

Comply with all Health and Safety and infection control requirements

Take responsibility for own health and safety and that of other persons who may be affected by your own acts or omissions

Equality and Diversity

Comply with the practice Equal Opportunities Policy and Procedure

Behave in a manner which is welcoming, non-judgemental and respectful to the differing needs, beliefs, circumstances and perspectives of patients, carers and colleagues

Quality, Risk Management and Clinical Governance

Work within the clinical governance processes of the practice

Identify, manage and share issues relating to quality and risk in line with practice policies and procedures

Participate in practice quality improvement initiatives

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998, General Data Protection Regulation and Caldicott Principles.

This job description outlines the key duties and responsibilities of the role but is not an exhaustive list. It may be amended and developed as required to reflect changing circumstances, development of the role or the needs of the practice.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration, on Medical Performers List or GPST3 due to complete training
• Organised and efficient in record keeping and completion of paperwork Time management being able to prioritise work
• Effective communication and collaboration skills
• Commitment to primary prevention and health improvement Commitment to addressing health inequalities
• Ability to act in a way that empowers patients and advocates for them where needed.

Desirable

• HYMS/GP Trainer
• SystmOne experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

An outline of the job is above. For the full job description please see the supporting document on the right/below.

The post is part-time (22.5 hours per week) and will be mostly based at The Robert Darbishire Practice in Rusholme Health Centre, although you will need to be able to travel to our other sites if needed.

Salary will be in the range £26,300 to £27,581 depending on experience (pro rata to full time of 37.5 hours per week). We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service) plus bank holidays (pro rata). [The post is not subject to Agenda for Change terms and conditions.]

Recruitment process

Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. The information you provide should be clear and concise.

Whether or not you choose to use AI tools to support the development of your application, you must ensure that your responses are concise, personalised, written in your own voice, and accurately reflect your skills, experience, and how you meet the role criteria. Applications that appear generic, excessively wordy or not representative of the applicant will not be scored.

The closing date for applications is 07/09/26 This date may be brought forward if there are a large number of applications, so please do not delay.

Short-listed candidates will be informed via email / phone and be invited to attend a face to face interview.

Formal interviews will be held on 14/09/26 & 15/09/26

Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.

Person Specification

Experience

Essential

• The ability to produce accurate and thorough work, including alphabetical filing.
• Experience of using computers, with good keyboard skills.

Desirable

• Experience of dealing with the general public.
• Administrative or clerical experience.

Personal Skills and Abilities

Essential

• A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
• The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
• The ability to be well-organised and prioritise work.
• A conscientious approach and commitment to working in an adaptable and flexible manner.
• The ability to work calmly and effectively and deal with multiple demands even when busy.
• The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
• The ability to deal with personal information sensitively and respect people's right to confidentiality.
• The ability to work positively as a member of a busy team.
• The ability to give good and regular attendance.

Qualifications

Essential

• A good standard of grammar and spelling in the English language.
• General education to GCSE level or equivalent.
• You must be eligible to work in the UK. Visa sponsorship is not available for this role, and there is a significant training period. Therefore you must meet one of the following requirements: British or Irish citizen, or, indefinite leave to remain in the UK, or, a Student Visa that allows you to work the required hours and which expires no less than 18 months after the application closing date. If you are a British or Irish citizen, state that, and otherwise state your visa status.

Desirable

• Training or qualifications in customer service, IT or other related areas.

Other

Essential

• A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
• An excellent attendance record in previous roles.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Better Health MCR

Address

Rusholme Health Centre

Walmer Street

Manchester

M14 5NP

United Kingdom

Employer's website

https://www.betterhealthmcr.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.

Provide comprehensive secretarial/PA support to consultants and clinical teams within the Childrens Hospital Unit.

To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.

To be responsible for booking and sending out-patient, admission appointment letters and telephoning patients as required.

To schedule outpatients appointments and ensure clinics are managed effectively.

To attend weekly planning meetings and maintain strong communication links.

Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin and clerical team.

To take overall responsibility for the waiting list and monitor the quality of patient pathways using Trust IT system.

Person Specification

Knowledge, Training & Experience

Essential

• X3 GCSE's or equivalent.
• Good standard of English, both written, spoken and grammar.
• Administrative medical specialty knowledge, gained by education or relevant experience.
• Experience of planning and organising own workload.
• Experience of working across multi-disciplinary teams.
• Understanding of confidentiality and the importance of maintaining confidentiality for patients.
• Understand the need for confidentiality and data protection.
• Achieving targets associated with work.
• Focused
• Self-motivated
• Professional

Desirable

• Previous experience of working in an NHS office environment

Skills

Essential

• Adaptable and approachable
• Good Time management.
• Happy to provide cross cover
• Works well with other people.
• Happy to use own initiative
• Meticulous.
• Has excellent attention to detail.
• Accurate.
• Eager/willing to learn.
• Self-motivated
• Ability to work to tight timelines.

Communication & Relationship Skills

Essential

• Adaptable and approachable
• Happy to provide cross cover
• Works well with other people
• Good communication and interpersonal skills.
• Must have experience of working 1-1 with a named consultant

Planning & Organisational Skills

Essential

• Management of own office environment and workload
• Ability to prioritise workload
• Ability to work well in a team and on own initiative.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal National Orthopaedic Hospital NHS Trust

Address

Royal National Orthopaedic Hospital

Stanmore

HA7 4LP

United Kingdom

Employer's website

https://www.rnoh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY:

The postholder will work as part of a community nursing service working across the Fylde coast,overseeing/supervisingthe provision ofnursinginterventionsin patients homes or clinic settings.

To manage a caseload of patients withhighly complexneeds using evidence base and patient centred principles to assess, plan, implement and evaluate interventions.

To provide safe, effective, individualised care to patients and to give support to families and service usersrequiring scheduled and unscheduled care interventions.

Work in collaboration with colleagues and key stakeholders, ensure the delivery of a co-ordinated multi agency service. This includes planning, delivering, evaluating and development of the services for which they are responsible.

Tofacilitate themonitoringofthe health needs of patients on a continual basis in partnership with colleagues, families and carers,and referralsto others for reassessment, when required.

To ensure delivery of improved condition management strategies, incorporating multi professional groups through the standardisation of assessment and referral processes and to ensure access to associated support services throughappropriate,timelyreferral.

Ensure that all relevant informationis cascaded to all staff on a regular and timelybasis, providingthe opportunity for feedback as appropriate.

Attend appropriate meetings/ events as required and provide the necessary feedback.

Undertake supervision ofidentifiedstaff, including theirpersonal development plan,andappraisal completion.

Holdadefined clinical caseload (ifappropriate), co-ordinateadmissionsand discharges, for patients registered to specific GP surgeries.

Oversee the assessment,planningandimplementation of patient care.Ensuring the maintenance andtimelycompletion ofassociatedclinicalrecords.

To report andassistin investigation of patient complaintsand/or relevant incidents and implement lessons learned action plans following Trust policy.

Provide leadership and operational management ofa communitynursingteam, supporting,supervisingand managing staff; in conjunction with the Team Leader.

Provide direct patient careto patient with complex needsand health concerns.

Contribute to the development of nursing serviceswithinthedivision.

Provide clinical supervision formembers of the nursing team.

Responsibilityfor the leadership andimplementationof servicesincluding managing issues relating to performance managementand compliance with Care Quality Commission standards.

Person Specification

Qualifications

Essential

• Clinical qualification to degree level or equivalent/Registered nurse
• Training and experience in clinical management
• Evidence of ongoing professional development
• Current NMC registration
• V300 Non-medical prescriber or willingness to complete
• Community Specialist Practitioner qualification
• Training & experience in clinical management

Experience

Essential

• 2 years experience at band 6 in the community
• Experience in leading at senior level
• Experience in change management & implementing change
• Able to deal with difficult situations
• Involvement in complaint & investigation management
• Ability to Identify and assess patients' complex needs.
• Demonstrate an understanding of clinical governance & safety/quality initiatives pertaining to the role
• Excellent communication skills

Desirable

• Facilitating the management of conflict
• Facilitating/chairing meetings
• Experience of HR processes
• Experience in performance management

SKILLS/ATTRIBUTES

Essential

• Ability to facilitate good interpersonal skills within the team
• Ability to organise self and others by prioritising and delegating as needed
• Ability to work unsupervised using own initiative
• Excellent time management skills
• Ability to facilitate education
• Report writing skills
• Competent with Microsoft Office and data collection systems
• Ability to interpret and present data
• Ability to work unsupervised using own initiative
• Clinical audit knowledge & experience & implementation of audit action plans
• Able to demonstrate a high standard of clinical practice & expertise to meet service need
• Ability to confidently make decisions based on evidence based practice
• Relevant NHS and local authority policies/ agendas
• Advanced communication skills
• Motivated with strong leadership skills

Desirable

• Ability to interpret & present data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Blackpool Teaching Hospitals NHS Foundation Trust

Address

Blackpool Stadium

Seasiders Way

Blackpool

FY1 6JX

United Kingdom

Employer's website

https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

To be responsible for your own continuing self-development, undertaking training as appropriate.

To undertake other duties appropriate to the grading of the post as required.

Must be able to work flexible hours.

Lead:

Assist the Contact Centre Managers to oversee the routine daily activities of all Phone hub staff and ensure individuals are employed to best advantage

Supporting the team in delivery of operational results

Assist the Contact Centre Managers to monitor absence and approve leave requests for all members of the Phone hub team

Responsible for preparing Phone hub rotas for at least 6 weeks in advance

Arrange additional staff cover during leave or sick leave periods to ensure that key staff functions are performed

Ensure that personnel are available to provide sufficient provision for dealing with incoming and outgoing telephone calls

Assist the Contact Centre Managers with 1:1s for all members of the Phone team

Assist the Contact Centre Managers with reviewing training and learning needs for all members of the Phone hub team and update the training matrix

Training:

Assist to identify, through 1:1s and observation, the training needs of Phone hub team members

Assist the Contact Centre Managers to plan and execute staff training sessions as relevant to role, including one to one training and group training

Update guidance as processes change within the organisation and assist to provide training sessions to staff

Support and mentor PAs, both as individuals and team members

Be available as the first point of support for PAs

Report any concerns to the Contact centre managers

Provide coaching and feedback

Appointments Management:

Co-ordinate the cancellations of clinics and rearranging of clinics

Patient and Stakeholder Liaison:

Assist the Contact Centre Managers to deal with patient queries that Phone hub staff have been unable to address

Ensure that online registrations are processed in accordance with practice protocol and published guidance

Assist the Phone hub Mangers to ensure that public areas, including waiting rooms and notice boards, are kept tidy and up to date and that leaflet dispensers are kept stocked with relevant information

Ensure the Groups suggestions and complaints procedure is followed

Assist the Contact Centre Managers to develop and maintain effective communications within the Phone hub team, the Practice, the Group, the Patient Participation Group and with relevant outside agencies

Buildings Management:

Ensure repair and maintenance issues are referred to the appropriate individual in a timely manner

Assist the Contact Centre Managers to allocate staff to stock GP rooms and complete weekly checks of expiry dates for all items within clinical rooms

Information Management and Technology:

Ensure computer and telephone system faults are escalated to the IT lead

Assist the Contact Centre Managers to maintain an up-to-date directory of services to promote care navigation and signposting of services to patients

Organisation and Improvement:

Assist the Contact Centre Managers to identify process improvements and support them to implement change and drive efficiency within the team

Use own initiative in highlighting gaps in processes and implementing changes, where appropriate, to ensure a smooth running of the Phone hub team

Quality:

The postholder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions

Contribute to the effectiveness of the team by reflecting on own and team activities and

making suggestions on ways to improve and enhance the teams performance

Effectively manage own time, workload, and resources

Health and Safety:

Ensure all members of staff comply with the Groups health and safety policy

Carry out risk assessments to comply with current Health and Safety legislation

Ensure any health and safety concerns are reported to the Operations Manager

To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues

Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities, and rights

The details contained in this job description are not exhaustive and may change as the post develops.

Governance:

Identify and record risks and issues, developing contingency plans with service and contract leads

Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice

Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement

Confidentiality:

To maintain confidentiality of information acquired in the course of undertaking duties for the practice.

Person Specification

The Groups Values

Essential

• The candidate must demonstrate an understanding of our values.

Experience

Essential

• Experience of working within General Practice
• A minimum of 1 year experience working in a high call volume setting
• Considerable experience of delivering excellent customer
• service

Desirable

• Experience of managing staff rotas ensuring staffing levels are safe to
• provide adequate cover for the continuation of Services
• Able to recognise staff training needs and deliver training tailored to
• individual learner and group learning
• Ability to manage staff individual performance through the one-to-one
• process

Skills

Essential

• Robust organisational skills
• Excellent IT skills.
• Good numeracy skills.
• Excellent communication skills.
• Able to take a welcoming, sympathetic, and patient approach with all patients, visitors and callers.
• Able to problem solve and take initiative.
• Able to build supportive and productive working relationships across a team.
• Self-motivated, reliable, and dedicated.
• Able to manage conflict.
• Flexible working attitude.

Desirable

• Leadership skills across sites.
• Able to build supportive working relationships across the group,
• supporting teamwork between interdepending teams.
• Can do attitude and forward thinker demonstrating a range on
• innovation or improvements to practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification attached to this job advert.

Informal visits are welcomed to the practice. Please contact Emma Keating (Practice Manager) to arrange this should you wish.

Person Specification

Aptitude and Abilities

Essential

• Broad range of IT skills
• Able to use own initiative and work without supervision
• Able to effectively co-lead a team and the service
• Able to cope with and effectively organise the workload
• Ability to communicate effectively, both verbally and non-verbally daily
• Practical problem-solving skills
• Ability to motivate and inspire self and others
• Accurate written and verbal communication of information
• Ability to show empathy and understand the difficulties faced by people affected by adverse life events
• Ability to prioritise own workload
• Ability to ask sensitively about information needs
• Ability to retrieve and consolidate information from a wide range of sources and in different formats
• Ability to work effectively under pressure and meet tight deadlines
• Ability to show evidence of leadership
• Ability to work in a multi-disciplinary team

Personal Qualities

Essential

• Ability to deal with complex and difficult emotional situations
• Familiarity with issues of service organisation, transformation and development
• Adhere to policies around confidentiality, health & safety, equality & diversity
• Calm and objective
• Confident, yet approachable
• Recognition of own limitations
• Demonstrates enthusiasm
• Non-judgemental, respectful of others privacy, needs & beliefs
• Ability to work in a multi-disciplinary team
• Ability to address and work to overcome any equality, diversity and rights of service users
• Identify and mitigate potential risks to health, safety and policy

Experience

Essential

• Sound knowledge of clinical governance, including audit and service improvement activities
• Eligibility for Medical Indemnity Membership

Qualifications

Essential

• MBBS or equivalent medical degree
• GMC registration

Desirable

• MRCGP
• Evidence of continued role development
• Teaching qualification

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Strayside Health

Address

Mowbray Square Medical Centre

Harrogate

North Yorkshire

HG1 5AR

United Kingdom

Employer's website

https://www.eastparadesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

Administrative:

• To have a thorough knowledge of all Practice procedures
• To work in accordance with written protocols
• Pulling/filing of notes as necessary
• Filing post in medical records
• Fax and photocopy as requested

Reception

• Open and close the practice according to Practice procedures
• Book, cancel or amend appointments for patients
• Handle prescription requests in accordance with Practice protocol
• Deal with patient enquiries
• Take messages and enter information onto appropriate systems
• Deal with test results
• Maintain stationary stocks in reception and GP consultation rooms
• Ensure reception area is clean and tidy

Information Technology

• Registration of new patients – computer data entry and medical records
• Process change of address
• Registration of patients for online services

Telephone

• have a working knowledge of the telephone system
• Receive incoming telephone calls, record messages accurately and make contact with other members of the healthcare team

Other Tasks

• general clerical or administrative duties as required

The job description is not an exhaustive list of duties. Receptionists are required to be adaptable and willing to undertake a wide range of duties within the practice. The job description will be reviewed and updated on a regular basis to ensure the business needs of the Practice are met.

Person Specification

Experience

Essential

• Good communicator (verbal & written), ability to work autonomously when required, ability to relate to the interviewing team and personality to match the culture of practice, pleasant and professional manner.

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beeches Green Surgery

Address

Beeches Green

Stroud

Gloucestershire

GL5 4BH

United Kingdom

Employer's website

https://www.beechesgreensurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For a full job description and person specification please contact the Network Services Manager/Director

Person Specification

Qualifications

Essential

• You must be a fully qualified and registered Pharmacy Technician.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Canford Heath Group Practice

Address

Birchwood Medical Centre

2 Northmead Drive

POOLE

Dorset

BH17 7XW

United Kingdom

Employer's website

https://www.chgp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Receive patients, visitors and other NHS staff into the department, directing to the appropriate waiting areas and assisting with any enquiries or concerns as appropriate.
• Answer telephone calls and deal with or appropriately field any queries or enquiries.
• Schedule patient appointments and handling cancellations.
• Registering patient referral data onto an electronic patient management system, being both timely and accurate.
• Following up on any missing data from the referral patient data set.
• Attend and participate in Admin team meetings.
• Provide admin cover for other sections as required.
• Participate in the Individual Performance Review.
• Make patient appointments liaising with patients, clinicians healthcare professionals and GP surgeries.
• Sorting and distribution of post.
• Such other duties at a comparable level of responsibility, as may normally be agreed with the job holder.

Whilst the post does not guarantee permanent employment at the end of it, successful completion of the Apprenticeship will provide the post holder with the skills and experience required to apply for future administrative positions within the NHS.

Person Specification

Experience

Essential

• Keyboard and computer literacy skills

Skills

Essential

• Good written and verbal communication skills
• Good interpersonal skills

Knowledge

Essential

• Understanding of Information Governance and Confidentiality
• Be prepared to undertake any training to meet the development of the post

Qualifications

Essential

• Educated to GCSE Level or equivalent

Values

Essential

• We are one team
• We care
• We value people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

Bradford Royal Infirmary

Duckworth Lane

Bradford

BD9 6RJ

United Kingdom

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Description:

The post holder is a pharmacist, who acts within their professional boundaries, supporting and working alongside a team of pharmacists in general practice. In this role they will be supported by a senior clinical pharmacist who will develop, manage and mentor them.

The post holder will work as part of a multi-disciplinary team in a patient-facing role. The post holder will take responsibility for areas of chronic disease management within the practice and undertake clinical medication reviews to proactively manage patients with complex polypharmacy.

The post holder will provide primary support to general practice staff with regards to prescription and medication queries. They will help support the repeat prescription system, deal with acute prescription requests, and medicines reconciliation on transfer of care and systems for safer prescribing, providing expertise in clinical medicines advice while addressing both public and social care needs of patient in the GP practice (s).

The post holder will provide clinical leadership on medicines optimisation and quality improvement and manage some aspects of the quality and outcomes framework and enhanced services.

The post holder will ensure that the practice integrates with community and hospital pharmacy to help utilise skill mix, improve patient outcomes, ensure better access to healthcare and help manage workload. The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent service within general practice.

The post holder will be supported to develop their role to become a non- medical prescriber and utilise this role once it has been achieved.

Person Specification

Qualifications

Essential

• Essential criteria
• Essential Masters Degree in Pharmacy or equivalent. Registered with GPhC. Specialist knowledge through a Postgraduate Diploma & Qualification. Evidence of recent CPD. Independent Prescriber status or a commitment to undertake the course. Must hold a UK drivers licence and have access to a car. At least 2 years post registration experience in a hospital, community or general practice setting. Experience of working with clinicians and multidisciplinary/multi-agency work. Experience in undertaking clinical audit.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Edgworth Medical Practice Ltd

Address

Turton PCN

354 Bolton Road

Edgworth

Bolton

BL7 0DU

United Kingdom

Employer's website

https://www.edgworthmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including F2F & Tel consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the Practice

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

Developing care plans for health in consultation with patients and in line with current practice disease management protocols

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data for audit purposes

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the practice:

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the practice

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records and read-coding patient data

Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)

Hand hygiene standards for self and others

Managing directly all incidents of accidental exposure

Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager

Safe management of sharps use, storage and disposal

Maintenance of own clean working environment

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers

Undertaking periodic infection control training (minimum twice annually)

Correct waste and instrument management, including handling, segregation, and container use

Maintenance of sterile environments

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Person Specification

Qualifications

Essential

• * Be qualified as a General Practitioner
• * DBS clearance.
• * A medical practitioner whose name is included in the General Practitioner register and not subject to a suspension.
• * Currently on the performers list and not suspended from that list of the medical register.
• * Have had an annual NHS appraisal.
• * Good time management skills, punctual and able to manage and prioritise workload.

Desirable

• * Evidence of further postgraduate educational activities in relevant fields.
• * A good understanding of GMS contract requirements and operations of QOF and enhanced services.
• * Familiar with EmisWeb.
• * Ability to contribute effectively to team meetings
• * Experience and interest in medical education within a primary care
• Setting, preferably a qualified trainer or willing to become a GP trainer

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lower Gornal Medical Practice

Address

Bull Street

Lower Gornal

Dudley

DY3 2NQ

United Kingdom

Employer's website

https://www.lowergornalmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To work with individuals, families, schools and the community.
• To work in multi-agency partnerships, for example, Social care and other agencies.
• The wider SCPHN 0-19 team and Livewell Southwest, e.g. Public Health, Children and Families, Performance Management.
• The Primary Health Care Team.
• University Hospitals Plymouth departments, e.g. Paediatric Department; Neonatal Outreach, Emergency Department, Safeguarding Children's Office.
• Child and Adolescent Mental Health Services.
• Midwifery
• Education departments, e.g. Plymouth University and Professional Training & Development Department
• Schools, Nurseries and Children Centres.

Professional Duties & Responsibilities:

• To practice the principles of Community Public Health Nursing as reflected in the wider definition described in the NMC competencies.
• Search for Health needs including surveillance and assessment.
• Stimulation of awareness of health needs including strategic leadership, promoting and protecting health.
• Influence on policies affecting health including developing quality and risk management, policy and strategic development.
• Facilitation of health enhancing activities including developing services and programs working with and for communities and Schools.

• There are frequent requirements for concentration and the work pattern is unpredictable.
• Occasionally within the course of employment attendance to court may be required to give evidence.
• There is constant change management/process affecting community service delivery.
• There is exposure to highly distressing or highly emotional situations, some potentially dangerous situations in the community, e.g. Drug & Alcohol Misuse, Violence and clients displaying mental health symptoms.
• Specialist Community Public Health Nurses deal with highly emotionally charged clients to safeguard children. The frequency of exposure is variable.
• Specialist Community Public Health Nurses are expected to be flexible and adaptable working in different bases to cover colleagues and service provision during sickness and study leave and utilising the resources available to them.
• They are easily accessible to the public, receive and cope with frequent interruptions throughout the day.
• During visits they may be required to work in unpleasant home environments, e.g. dirty, excrement, aggression.
• Likelihood of movement of base due to changing practice.
• To have specialist knowledge across the range of work procedures and practice underpinned by theoretical knowledge or relevant practical experience.
• To encourage the uptake of immunisations.
• To act as an advocate for clients, liaising with agencies within and outside the health service.
• To participate in and initiate multi-agency, activities and meetings as required.
• To work in partnership with children, young people and families to identify health needs that promotes and supports a healthy lifestyle. To take appropriate action in response to any deviation from the normal which may include referral to team members or other agencies?
• To identify children in need and respond in line with national and local requirements.

• To be the lead practitioner for families here there are identified child welfare concerns.
• To be responsible for managing, organising and promoting the needs of the caseload and neighbourhood public health.
• To take an innovative approach to practice in response to a changing service.
• To actively participate in Clinical and Professional Governance, team meetings by regular attendance, contributing to the content and agenda and provide evidence of participation.
• To be actively involved in the delivery of the NHS Public Health agenda as identified in the citywide Public Health Development Plan.
• To actively seek and promote client participation in planning delivery and evaluation of services.
• To be responsible for seeking to influence policy and strategic planning affecting service delivery.
• To take a leadership role as service delivery requires, e.g. specialist interest group, working parties.
• To ensure that equipment used during delivery of a School Nursing service is maintained appropriately.
• To participate in regular Clinical Supervision, Line Management, Appraisals and Caseload Supervision, as per Policies.
• To participate in the recruitment and selection process of prospective employees, e.g. SCPHN, Student SCPHN, Skill mix team members.
• To be a Line Manager to Band 2, 3, 4 and 5 as identified by the Team Manager
• To provide staff with appraisals as per Livewell Southwest Policy.
• To be responsible for management of annual leave, study leave and sick leave of staff.
• To manage disciplinary issues and complaints following Livewell Southwest Protocols and procedures.
• To supervise and facilitate student placements as required.
• To contribute to Livewell Southwest requirements for data collection and sharing of information.
• To access annual appraisals, identify training needs and develop a continuing professional development plan.
• To facilitate and provide practice based teaching and training to colleagues and identify opportunities for knowledge sharing within other organisations.
• To have a professional responsibility to ensure that staff access the training as identified in their appraisal.
• To provide mentorship/ preceptorship to newly qualified or appointed staff.
• To utilize the framework of Clinical Governance to learn from critical incidents and apply to practice.
• To ensure that skills in audit and research are maintained.
• To assist in Livewell Southwest research and audit, as required.
• To maintain a personal professional portfolio of continuing professional development as required by the NMC.
• Responsible for participating in audit and data entry thus demonstrating contribution to Livewell Southwest targets.
• To work within the clinical effectiveness framework using available evidence, research and audit to plan, implement and evaluate care.
• To attend in service training required by the needs of the service and organisation.

Person Specification

Qualifications

Essential

• Specialist Community Public Health Nurse Certificate, Diploma or Degree.
• NMC Registration.
• Relevant post registration course.

Desirable

• Registered Nurse Prescriber with current NMC registration.

Experience

Essential

• Experience of working with children, young people and families.
• Working with complex families.
• Demonstrate experience of working with child protection concerns.
• Able to work effectively in a multi agency arena.

Knowledge

Essential

• Demonstrate knowledge current health issues relating to children and families.
• Demonstrate knowledge in:
• Children Act,
• Healthy Child Programme.
• Framework for Assessment.
• Child Protection.
• Evidence of research based practice.
• Evidence of continuing professional development.
• To have understanding of current Government Policies affecting living, culture/racism/disability.
• Knowledge of requirements of those children and families with complex needs.

Skills

Essential

• Ability to work effectively with a multi-disciplinary team.
• Self-manage time.
• Reliable, empathetic, approachable, understanding, non-judgmental and tolerant.
• Adaptable.
• Diplomatic and flexible.
• Team Player.
• Leadership.

Desirable

• Able to lead and line manage a team of skill mix in delivering a service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

Livewell South West

Mount Gould Road

Plymouth

PL4 7QD

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key tasks

Process and effectively signpost patients to the appropriate healthcare services and to appropriate local services: this requires awareness and knowledge of services/ providers and how to direct people toward them

Process patient requests for appointments, performing an assessment of patients needs

Initiate contact with and respond to requests from patients, team members and external agencies

Enter appropriate coding data on SystmOne where required

Input data into the patients healthcare records as necessary

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Support sifting clinical staff with general tasks as requested

Undertake all mandatory training and induction programmes

Maintain and monitor all online requests are action in a timely manner

Support Care Navigators, providing cover during staff absences

Organisation of patient contacts considering symptoms and priority flags

To be able to work autonomously

Maintain a clear sense of role and responsibility within a team

Patient/Customer Care:

Process online consultations requests for appointments, visits, medication support and telephone consultations.

Identify the care and support needs of the patients and ensure there are signposted correctly

Support patients to utilise support links and other services when required

Provide coordination and navigation through relevant pathways, liaising with all stakeholders as appropriate, accessing & auditing IT systems to ensure relevant information is available.

Access up-to-date, accurate information for a range of services to provide support for an individual and where appropriate carers

Initiating contact with and responding to, requests from patients, team members and external agencies

Communicate clearly and sensitively with patients, family members and other professionals

Adapt communication style and method to best support patient preference and need

Other tasks:

Undertake a variety of System One tasks to assist in the smooth running of the service.

Responding to system wide alerts.

Contributing to the development and improvement of services to patients.

To assist your colleagues in learning new procedures and offering support across the team when required.

Assist in devising and getting agreement on multi-agency guidance to support the MDT function.

Personal/Professional Development

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• To partake in and help build on bespoke training for the Care Navigation service alongside Clinical Support

Communication

The postholder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Quality

The postholder will strive to maintain and improve quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs.

Contribution to the implementation of services

The postholder will:

• Apply practice policies, standards, and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in and complete audits where appropriate completing reports to detail these
• Assist in devising and getting agreement on policies and protocols with multi-agency guidance to support the MDT function

The details contained in this Job Description are not exhaustive and may change as the post develops.

Health and Safety

Ensure all members of staff comply with the Groups health and safety policy

Carry out risk assessments to comply with current Health and Safety legislation

Ensure any health and safety concerns are reported to the Operations Manager

To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues

Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities, and rights

The details contained in this job description are not exhaustive and may change as the post develops.

Governance:

Identify and record risks and issues, developing contingency plans with service and contract leads

Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice

Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement

Confidentiality:

To maintain confidentiality of information acquired while undertaking duties for the practice.

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business.

In the performance of the duties outlined in this job description, the postholder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They will also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Any breach of confidentiality will be regarded as gross misconduct.

Training:

Undertake all mandatory training and induction programmes, and ensuring all mandatory training is maintained and up to date

Person Specification

Qualifications

Essential

• Evidence of a good general standard of education at GCSE level or equivalent

Desirable

• NVQ Administration level 3 or equivalent level of experience.
• Active Signposting or Care Navigation Training Qualification
• Customer Service Qualification

Experience

Essential

• Experience of working in Primary Care
• Experience of working with the public
• Experience of working in a busy environment
• An understanding of Clinical Terminology
• Knowledge of the GDPR and how this is applied in practice.
• Understanding of different patients and carer groups and needs.
• Awareness of the importance of safeguarding and procedures.
• Be aware of confidentiality and data protection when handling sensitive information.
• Accurate, attention to detail.
• Completing audits.
• Data analysis and reporting.
• Demonstrate awareness and basic understanding of safeguarding vulnerable adults, end of life care, the needs of older adults and mental health conditions and symptoms (including dementia)
• Understand the basic principle of self-care for people

Desirable

• Experience of working in within a General Practice environment
• Up-to date knowledge of services and health resources in the local area.
• Good working knowledge and experience of using System One.

Skills and Other

Essential

• Able to travel between sites when required
• Demonstrate willingness to learn and develop within the role
• The candidate must demonstrate an understanding of our values
• Effective communication and interpersonal skills (Written and Oral)
• Good level of computer literacy
• Strong Customer service skills
• Ability to co-ordinate Multidisciplinary teams to a desired end goal
• Effective time Management (planning and organising) to be able to meet strict deadlines
• Ability to follow clinical Policy and Procedure
• Ability to deal with sensitive issues often within hostile or emotional situations.
• Ability to use own initiative and work under minimum supervision and determine own workload.
• Able to work well as part of a team.
• Evidence of problem solving and improving processes
• Recognise own development needs and identify how these may be met
• Confidence in ability to understand practice policy and protocols
• Understanding of databases, coding, and extraction of data for reporting purposes
• Sensitive and empathetic in distressing situations

Desirable

• Demonstrable experience of using System One; ability to maintain the appointments system and make changes when appropriate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Ivybridge Medical Practice

Station Road

Ivybridge

Devon

PL210AJ

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)