Job summary

Crown Medical Practice are looking to recruit an experienced Practice Nurse to join our high achieving expanding team, the ideal candidate will provide efficient, effective nursing care to our patients.

We have a diverse clinical team made up of GPs, ANPs, Specialist Paramedic Practitioner, Practice Nurses, Nurse Associate & Trainee Nurse Associate, Pharmacist, and GP Assistant all striving to deliver both a high quality of care as well as meeting the increasing level of demand.

We offer a competitive salary dependant on experience, NHS Pension Scheme and excellent training/development opportunities working with a strong and supportive team.

Main duties of the job

Management of chronic diseases e.g. Hypertension, Diabetes, Asthma, COPD, Thyroid disease, etc....

Immunisation clinics and treatment clinics for the general nursing care of patients to include wound dressings, removal of sutures, ECGs, blood pressures.

Provision of cytology services and family planning information.

Maintain clinical areas and equipment, sterilisation of instruments and stock control.

Keep accurate, relevant records, both written and electronic

Establish diagnoses to set protocols (e.g. BP, blood tests, ECG recordings, AMPBs etc)

Participate in clinical call and recall systems and record results

Undertake clinical audits and assist with administration of recalls

Assist in teaching and assessing Health Care Assistants/ student nurses and other members of staff where appropriate.

About us

Crown Medical Practice is a long-established practice in Tamworth with our main surgery based at Tamworth Health Centre and our branch surgery at Stonydelph Health Centre. We currently have a list size of just under 9000 patients. We are an accredited research practice currently taking part in several projects.

Crown Medical Practice consists of 2 GP partners, 4 Salaried GPs, 3 ACP/ANPs, a Specialist Paramedic Practitioner, a Pharmacist, 2 Practice Nurses, a Nurse Associate and Trainee Nurse Assiciate, a GP Assistant and an ever expanding administration team. We are a member of Mercian PCN working collaboratively with practices in the area to provide an excellent patient experience.

The Partners are committed to supporting all staff employed by the practice and encourage them to develop their roles through training and mentoring. Crown Medical Practice consistently achieves excellent ratings in the National Patient Survey with the majority of patients rating their overall satisfaction with the practice as good or better.

Our overall CQC rating is good (Inspection June 2022)

Job summary

Crown Medical Practice are currently looking for a part time, Reception Supervisor to join our fantastic team. We are looking for an excellent communicator with good IT and administrative skills who is fully conversant with EMIS Web clinical system,to supervise our very busy reception team at Crown Medical Practice. The hours of work will be 22.5 per week, Monday to Friday 1pm until 5.30pm, these are fixed hours and are not subject to change.

Main duties of the job

You will carry out the duties in the job description, which includes:

Managing the reception team to ensure smooth, professional daily operations.

Main responsibilities include creating staff rotas, training team members, handling customer complaints and serving as the primary point of contact for visitors.

Core Responsibilities include:-

Team Leadership: Supervising, training and mentoring reception staff, appraisals, managing shifts to ensure adequate cover during all business hours.

Leading by Example: Greeting patients and being the first point of escalation for complex queries and complaints.

Operational Oversight: Ensuring the reception area operates efficiently, presenting a professional environment and managing day-to-day administrative tasks.

Liaising with other staff including clinicians to ensure an excellent patient experience.

Compliance: Ensuring reception staff adhere to health and safety regulations, emergency procedures and data protection/confidentiality policies.

Key Skills:- Excellent communication skills, remaining calm under pressure resolving conflicts quickly. Strong multitasking and time-management capabilities.

Experience:- Previous experience in a patient/customer facing role, ideally with prior team leadership and supervisory capabilities. Computer skills are essential to the role.

About us

Crown Medical Practice are a high acheiving practice based in Tamworth an Stonydelph and provide care for 9000 patients.

The Practice is supported by our excellent multidisciplinary Clinical Team and excellent and friendly Administration Team