Job description

Job responsibilities

The following are the core responsibilities of the Healthcare Assistant in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Consult with patients and their families to undertake assessments of patient need

b. Deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education

c. Be an integral part of the general practice team

d. Provide clinical support to registered nurses and other healthcare professionals within the organisation

e. Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives

f. Act as a chaperone as required

g. Ensure specimens are recorded and ready for onward transportation

h. Provide support during minor operations as required

i. Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC Policy

j. Work within national and local protocols where these exist

k. Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

l. Recognise the boundaries of your practice and know when and to whom patients should be referred

m. Support in the delivery of enhanced services and other service requirements

n. Support the administrative team on an as-required basis

o. Undertake all mandatory training and induction programmes

p. Contribute to and embrace the spectrum of clinical governance

q. Maintain a clean, tidy, effective working area at all times

Person Specification

Qualifications

Essential

• Has completed the Care Certificate or equivalent qualification
• There may need to be proof of any courses or training qualifications commensurate with the post
• Certificate of venepuncture
• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care

Desirable

• Has worked in a primary care environment
• Understanding of infection prevention and control measures

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting

Desirable

• Has worked in a primary care environment
• Understanding of infection prevention and control measures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crondall New Surgery

Address

Redlands Lane

Crondall

Farnham

Surrey

GU10 5RF

United Kingdom

Employer's website

https://www.crondallnewsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder is a Dispenser and is an integral part of the general practice team, working within their professional boundaries.

This role will work under the supervision of the Dispensary Manager to ensure the safe, accurate and timely supply of prescribed medication to patients, and to provide administrative support to the clinicians.

The Dispenser will support the practice clinical teams with queries regarding medication from patients.

The Dispenser will support the Dispensary Manager in ensuring a high level of service is delivered at all times while supporting the multi-disciplinary team in line with the strategic objectives of the organisation.

The Dispenser will complete audits regarding patient safety in the prescribing of medication and present the information for sharing with the clinical team.

The core responsibilities of the Dispenser in delivering health services.

a. Be responsible for checking all medicines dispensed to promote safe dispensing processes

a. Support with national prescribing policies and guidance within GP practices and care homes. This will be achieved through undertaking clinical audits (e.g., use of antibiotics), supporting quality improvement measures

b. Collect prescription charges in accordance with dispensary protocol

c. Ensure controlled drugs are maintained in accordance with practice policy

d. Ensure the safe disposal of returned and/or out of date medicine and working with the multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes, and reducing wastage

e. Receive and store supplies in accordance with current policy, ensuring the cold chain is maintained

f. Ensure all repeat prescriptions are processed within the allotted timeframe

g. Provide support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS)

h. Process prescription requests via all means of communications

i. Provide patients with advice regarding all prescription matters

j. Process multi-compartment compliance aids (Dosette box)

k. Assist the Dispensary Manager in the preparation of monthly returns

l. Always maintain accurate records, including appropriate coding entries

m. Support initiatives for antimicrobial stewardship to reduce inappropriate

antibiotic prescribing

n. Assist in the delivery of medicines optimisation and management incentive

schemes and patient safety audits

o. Supervise practice reception teams in sorting and streaming general prescription requests, so as to allow GPs to review the more clinically complex request

p. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

q. Be an integral part of the general practice team

r. Demonstrate initiative and be creative in finding solutions to problems

s. Support in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events

t. Be aware of guidance to ensure that the dispensary conforms to regulatory guidance

u. Undertake stock-takes in accordance with guidance

v. Undertake all mandatory training and induction programmes

w. Contribute to and embrace the spectrum of clinical governance

x. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

y. Contribute to public health campaigns (e.g., flu clinics)

z. Maintain a clean, tidy, effective working area at all times

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• Experience of working in a dispensary
• Experience of working with the general public and patients

Desirable

• Experience of working in a primary care setting

Qualifications

Essential

• Qualified Dispenser (NVQ Level 2)
• GCSE (or equivalent) English and Maths at Grade C (4) or above

Knowledge and Skills

Essential

• Ability to communicate information effectively with people at all levels by telephone, email and face to face
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to record accurate clinical notes
• Understanding of safeguarding adults and children

Desirable

• Good clinical system IT knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crondall New Surgery

Address

Redlands Lane

Crondall

Farnham

Surrey

GU10 5RF

United Kingdom

Employer's website

https://www.crondallnewsurgery.co.uk/ (Opens in a new tab)