Job description

Job responsibilities

It is the responsibility of each receptionist to assist in the smooth running of the practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person, telephone and even via email.To act as first point of contact for anyone accessing the practice.To ensure that all visitors and telephone callers to the practice are greeted professionally and friendly.To ensure all telephone calls are answered promptly & managed appropriately.To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries or new patient registration.KEY TASKS: Reception duties:Greeting and booking in or patients for surgeries and clinics.Dealing with patient enquiries efficiently and courteously.The receiving and recording of telephone messages taking appropriate actionMaking appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary

Person Specification

Qualifications

Essential

• GCSE level or equivalent education

Experience

Essential

• Must be experienced with Emis Web
• Must have experience of working in a GP surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crawley Road Medical Centre

Address

479 High Road

Leyton

London

E10 5EL

United Kingdom

Employer's website

https://crawleyroadmedicalcentre.co.uk/ (Opens in a new tab)