Job description

Job responsibilities

Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Extracting all information from clinical letters that needs coding and adding to notes

Arranging appointments, referrals, tests and follow up appointments of patients

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.

Dipping urine, taking blood pressure, ECGs & phlebotomy

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc

Explaining treatment procedures to patients

Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

Support the GP with immunisations/wound care

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Person Specification

knowledge and skills

Essential

• Experience of working in a NHS setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cloister Road Surgery

Address

41-43 Cloister Road

Acton

W3 0DF

United Kingdom

Employer's website

https://www.cloisterroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception Duties:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol.
• Take action on clinicians requests for further information/patient contact information etc. (including computerised Practice notes), ensuring completion of all associated paperwork.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.).

Person Specification

Qualifications

Essential

• English GCSE Level C or equivalent.
• A demonstrable commitment to professional development.

Desirable

• Intermediate level Microsoft Office.
• SystmOne knowledge.

Experience

Essential

• Experience of working in a public reception environment.
• Experience of Microsoft Office software.
• Experience of dealing with the public and/or patients.

Desirable

• Experience of working in a GP practice.
• Experience of telephone switchboard operation.
• Experience of computerised clinical system.

Knowledge and skills

Essential

• Excellent numeracy skills.
• Excellent keyboard and computer skills.
• Excellent communication skills.

Qualities and attributes

Essential

• An understanding, acceptance and adherence to the need for strict
• confidentiality.
• Ability to use own judgment, resourcefulness and common sense.
• Ability to work without direct supervision and determine own
• workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Able to work under pressure.
• Able to work in a changing environment.
• Able to use own initiative.

Other

Essential

• Flexibility of working hours/ able to work at the desired times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cloister Road Surgery

Address

41-43 Cloister Road

Acton

W3 0DF

United Kingdom

Employer's website

https://www.cloisterroadsurgery.co.uk/ (Opens in a new tab)