Job description

Job responsibilities

The Frailty Nurse is a highly skilled healthcare practitioner who will work alongside our existing Frailty Nurse who is responsible for delivering proactive, personalised care to individuals living with frailty in community settings. This role interfaces with primary, secondary, social care and VCSE organisations. ensuring holistic management of frailty. With a focus on prevention, the role is pivotal in the delivery of the NHSE Proactive Care Framework at PCN level for people living with moderate or severe frailty, working collaboratively with multi=disciplinary teams (MDTs) and system partners to enhance independence and quality of life an in turn reduce the risk of unplanned hospital admissions. A key element of the role is to work with people living with frailty in a strength based, collaborative way that focuses on what matters to them.

Person Specification

Experience

Essential

• Proven background knowledge of Government policies relating to ambulatory frailty care.
• Proven knowledge of Frailty Nurse Competencies
• Working in Primary Care
• Understanding of Clinical Governance
• Current and up to date proven knowledge of Code of Conduct (NMC)
• Proven evidence of strong Frailty Care background and skills
• Proven evidence of autonomous practice, Working without supervision
• Clinical Risk Management
• End of Life Care
• Emergency Care Management
• Demonstrable Infection control experience

Desirable

• Proven knowledge of Secondary & Primary Care Sector
• Proven basic knowledge of Long Term Conditions
• Proven knowledge of local and national frailty agenda
• Respiratory background
• Cardiac background
• Alert - Aim-Impact etc course
• Wound care background
• Surgical background

Qualifications

Essential

• NMC Registered Nurse (Adult)
• Management and leadership module or study days/evidence of
• Degree (or working towards) in healthcare

Desirable

• Recognised teaching or mentorship qualification at degree level or equivalent
• Recognised Acute Care Assessments module
• Recognised Frailty modules

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheltenham Peripheral Network

Address

c/o Leckhampton Surgery

17 Mooreend Park Road

Cheltenham

Gloucestershire

GL53 0LA

United Kingdom

Employer's website

https://www.leckhamptonsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Advisor

Job Description

Job title: Patient Advisor

Responsible to: Charlie Coney (Lead Patient Advisor)

Accountable to: GP Partners and Practice Manager

Job Summary

Undertake a wide range of administrative and reception duties and provide general support to the multidisciplinary team. Duties to include, greeting and directing patients, dealing with phone enquiries, making appointments, handling prescription requests and assisting patients as required.

Main duties and responsibilities

Providing an efficient and friendly reception service for all patients and visitors to our surgery

Providing accurate, efficient and effective administrative support to doctors and other members of the clinical team at our surgery

Making appointments, dealing with telephone enquiries and processing online enquiries

Specific duties

Reception

Dealing with all general enquiries and making appointments for patients

Taking messages and passing the information on to the intended recipient

Monitoring patient appointments and keeping patients informed of any delays

Advising patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions)

Keeping reception area clean and tidy

Receiving clinical samples from patients

Receiving payments for private fees, issuing receipts

Opening and closing the Practice and setting the alarms when required

Repeat Prescriptions

Preparing repeat prescriptions for GPs to sign and issue through Electronic Prescribing System

Dealing with prescription enquiries from patients and pharmacists

Filing prescriptions ready for collection

Administration

Providing general administrative support to the clinical team

Undertaking a wide range of administrative duties including processing mail, e-mails, word processing and photocopying

Processing patient requests received through Anima online triage

Scanning and linking consultant letters and test results to patient records

Booking appointments for patient recalls and updating the patient records appropriately

Ensuring correspondence, reports and results are filed appropriately

Arranging emergency and urgent patient transport when requested by a GP

Other requirements of the post

Feedback any relevant patient related information to Nurses or Doctors

Work as an effective team member with all administrative and clinical colleagues at the Practice

Follow all practice policies, procedures and protocols including those in the staff handbook

Contribute to the development and improvement of patient services

Attend meetings with other clinical and administrative colleagues

Maintain a good relationship with patients, relatives, carers, other health and social care colleagues and voluntary organisations

Respect privacy, dignity, needs and beliefs of patients and carers

Act in a way which is welcoming to the individual, which is non-judgemental and respectful of their circumstances, feelings and rights

Provide cover for colleagues who are absent from work due to sickness or holidays

Education and development

Participate in any training and development activities arranged by the Practice

Complete mandatory e-learning training

Participate in an annual performance review

Maintain an awareness of all practice policies and procedures.

Confidentiality

Maintain confidentiality relating to patients, staff, visitors and general practice business

Uphold the Caldicott Report Principles with respect to the confidentiality of patient identifiable information

Comply fully with the Data Protection Act 1988 and General Data Protection Regulations 2018

Health and Safety

Be aware of an employees responsibilities under the Health and Safety at Work Act (1974)

Take care of your own health and safety, and not interfere with or misuse, anything provided for your health and safety or welfare

Cooperate with employers to ensure compliance with health and safety requirements

Report all non-clinical and clinical accidents or incidents promptly and when requested, co-operate with any investigations undertaken

Security

Remain vigilant at all times and report any suspicious activity to your line manager

Keep surgery keys and fobs safe

Not sharing door access codes or alarm codes

Ensuring that all external doors and windows are closed and setting the intruder alarm if you are the last person to leave the building

Equality, Diversity and Inclusion (EDI)

Demonstrate a positive attitude towards EDI and not discriminate against patients, their families or colleagues on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Person Specification

Qualifications

Desirable

• We are looking for people who have the following skills:
• Confident communication skills both in person and on the phone
• Enthusiasm, motivated and with a robust sense of humour
• Ability to work as part of team and help develop ideas and improvements in how we work
• Confidence in using a computer
• It will be highly desirable to have some knowledge of the following IT packages:
• Outlook
• Word
• Excel
• Web based programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cleevelands Medical Centre

Address

Sapphire Road

Bishops Cleeve

Cheltenham

Gloucestershire

GL52 7YU

United Kingdom

Employer's website

http://www.cleevelandsmedicalcentre.org.uk/ (Opens in a new tab)