Job description

Job responsibilities

Duties and Responsibilities

Provide autonomous assessment, diagnosis and management of patients presenting with urgent, acute and undifferentiated health needs. Develop treatment plans, initiate appropriate interventions, manage clinical risk and ensure safe referral or escalation when required.

Home Visiting and Community-Based Care

Undertake home visits for patients unable to attend practice, delivering comprehensive clinical assessment and treatment in community settings. Support care closer to home and help prevent unnecessary hospital admissions where clinically appropriate.

Same-Day Access, Triage and Clinical Prioritisation

Provide timely same-day care through face-to-face, telephone and remote consultations. Assess urgency, prioritise patients according to clinical need and contribute to effective patient navigation across services.

Communication and Multidisciplinary Working

Work collaboratively with GPs, nurses, pharmacists, community teams and other healthcare professionals to deliver coordinated, patient-centred care. Communicate clearly with patients, carers and colleagues to support informed decision-making.

Delivering a Quality Service and Clinical Governance

Maintain high standards of clinical practice through accurate record keeping, evidence-based care, patient safety activities, audit and quality improvement initiatives. Contribute to the ongoing development of urgent care pathways and services.

Professional Practice and Development

Maintain professional registration and continuing professional development requirements. Participate in clinical supervision, reflective practice and learning activities to support the delivery of high-quality urgent care services.

Information Governance

Ensure accurate use of clinical systems and maintain confidentiality in line with information governance and data protection requirements, supporting safe and effective patient care.

Health, Safety, Infection Prevention and Equality

Work in accordance with organisational policies relating to health and safety, lone working, infection prevention and safeguarding. Promote equality, diversity and inclusion, ensuring equitable access to care for all patients.

Person Specification

Additional Criteria

Essential

• Clinical knowledge
• Strong knowledge of acute illness, clinical deterioration and urgent presentations.
• Knowledge of structured history taking, physical examination and differential diagnosis.
• Understanding of clinical risk, red flags, escalation and safety-netting.
• Understanding of professional accountability, scope of practice and the limits of competence.
• Knowledge of safeguarding adults and children, mental capacity and consent.
• Understanding of evidence-based practice and the use of current clinical guidance
• Clinical and professional skills
• Able to undertake autonomous clinical assessment and examination.
• Able to formulate differential diagnoses and appropriate management plans.
• Able to recognise deterioration and initiate appropriate emergency or urgent escalation.
• Able to work safely and confidently as a lone practitioner in patients' homes.
• Able to prioritise workload and manage competing clinical demands.
• Excellent verbal and written communication skills.
• Able to communicate risk, uncertainty and complex information clearly to patients, carers and colleagues.
• Able to work effectively within a multidisciplinary team while retaining professional autonomy.
• Accurate and timely clinical record keeping and effective use of digital clinical systems.
• Personal Attributes
• Self-directed, accountable and professionally curious.
• Calm and effective clinical decision-maker in situations of uncertainty or pressure.
• Able to recognise and communicate own limitations appropriately.
• Flexible and responsive to changing service and patient need.
• Commitment to compassionate, person-centred care.
• Positive team contributor with a commitment to shared learning and improvement.
• Other requirements
• Full UK driving licence and access to suitable transport for business use, subject to reasonable adjustments where applicable.
• Ability and willingness to work across practice sites and undertake home visits.

Desirable

• Clinical Knowledge
• Knowledge of general practice systems, pathways and the wider primary/community care environment.
• Knowledge of frailty, multimorbidity and complex community assessment.
• Knowledge of medicines optimisation and prescribing in primary care.
• Knowledge of clinical governance, patient safety and quality improvement in primary care.
• Clinical and professional skills
• Independent prescribing and medicines-management skills.
• Ability to provide clinical advice, case discussion or debrief to colleagues.
• Clinical supervision and competency-assessment skills.
• Audit, service evaluation or quality-improvement skills.
• Teaching and facilitation skills.
• Personal attributes
• Interest in developing urgent and community-based care within general practice.
• Ability to contribute to service redesign, clinical pathways or wider organisational learning.

Experience

Essential

• Substantial post-registration clinical experience.
• Demonstrable experience of autonomous assessment and clinical decision-making.
• Significant experience assessing acutely unwell, undifferentiated or deteriorating patients.
• Experience of working independently in community, ambulance, urgent, emergency or comparable clinical settings.
• Experience of making safe decisions about treatment, referral, escalation and disposition

Desirable

• Previous general practice or primary care experience.
• Urgent treatment centre, same-day emergency care, community urgent response or equivalent experience.
• Home-visiting experience within primary or community care.
• Experience working as an independent prescriber.
• Experience supporting or supervising other clinicians.
• Experience contributing to audit, quality improvement, clinical governance or pathway development.

Qualifications

Essential

• Registered Paramedic with the HCPC, Registered Nurse with the NMC, or another appropriately registered healthcare professional with directly relevant urgent-care experience.
• Evidence of continuing professional development relevant to acute and urgent clinical practice
• Clinical knowledge
• Strong knowledge of acute illness, clinical deterioration and urgent presentations.
• Knowledge of structured history taking, physical examination and differential diagnosis.
• Understanding of clinical risk, red flags, escalation and safety-netting.
• Understanding of professional accountability, scope of practice and the limits of competence.
• Knowledge of safeguarding adults and children, mental capacity and consent.
• Understanding of evidence-based practice and the use of current clinical guidance
• Clinical and professional skills
• Able to undertake autonomous clinical assessment and examination.
• Able to formulate differential diagnoses and appropriate management plans.
• Able to recognise deterioration and initiate appropriate emergency or urgent escalation.
• Able to work safely and confidently as a lone practitioner in patients' homes.
• Able to prioritise workload and manage competing clinical demands.
• Excellent verbal and written communication skills.
• Able to communicate risk, uncertainty and complex information clearly to patients, carers and colleagues.
• Able to work effectively within a multidisciplinary team while retaining professional autonomy.
• Accurate and timely clinical record keeping and effective use of digital clinical systems.
• Personal Attributes
• Self-directed, accountable and professionally curious.
• Calm and effective clinical decision-maker in situations of uncertainty or pressure.
• Able to recognise and communicate own limitations appropriately.
• Flexible and responsive to changing service and patient need.
• Commitment to compassionate, person-centred care.
• Positive team contributor with a commitment to shared learning and improvement.
• Other requirements
• Full UK driving licence and access to suitable transport for business use, subject to reasonable adjustments where applicable.
• Ability and willingness to work across practice sites and undertake home visits.

Desirable

• Independent / non-medical prescribing qualification.
• Postgraduate study at Level 7 in urgent care, minor illness, clinical assessment or a related field.
• MSc Advanced Clinical Practice or equivalent advanced-practice qualification.
• Clinical supervision, mentorship or teaching qualification.
• Previous general practice or primary care experience.
• Urgent treatment centre, same-day emergency care, community urgent response or equivalent experience.
• Home-visiting experience within primary or community care.
• Experience working as an independent prescriber.
• Experience supporting or supervising other clinicians.
• Experience contributing to audit, quality improvement, clinical governance or pathway development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilites

The duties and responsibilities to be undertaken by the Finance Administrator may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Management Team. All duties are to be carried out professionally.

Monthly bank reconciliation using Xero Accounting software

Invoice production

Purchase ledger control

Accurate recording of VAT giving consideration to the complex nature of GP VAT rules

Support the Finance, Payroll and Pension Administrator with payroll calculations and payments

Petty cash management

Supporting our Data Quality Administrator with monthly drug invoice inspection and entry

Creation and reconciliation of bank payment batches using Lloyds Commercial Banking

Credit card reconciliation

Practice procurement

Liaise with practice accountants

Maintain various finance reconciliation spreadsheets

Highlight missing or inaccurate financial claims

Support the Head of Finance with Enhanced Services searches and claims

Income monitoring including reconciling monthly GMS statements and NHS income

Monitoring the Finance email inbox and highlighting/forwarding incoming emails appropriately to Finance, Payroll and Pension Administrator or Head of Finance

Other general administrative duties

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality, diversity and inclusion

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Responsible for undertaking own mandatory training as per practice policy

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either or when supervised

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Person Specification

Additional Criteria

Essential

• Ability to work as part of a team
• High degree of self-motivation and initiative.

Experience

Essential

• Xero Accounting software knowledge and experience
• Inputting and reconciling financial data
• Producing accurate and complex finance schedules and documentation.
• Experience in an accountancy/ finance background.
• Comfortable operating in a fast-paced environment.

Desirable

• Experience of financial functions and requirements of a GP Practice/NHS organisation
• Completing payroll for a large organisation using Sage 50 Payroll experience

Qualifications

Essential

• Educated to a high standard of GCSEs including Maths and English

Desirable

• AAT qualified or part-qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Healthcare Assistant / Care Co-ordinator will work under the direction of the GPs and nursing team to support the delivery of high-quality patient care across the practice group.

The post holder will undertake delegated clinical duties within their competence, support the delivery of preventative healthcare programmes, assist with chronic disease monitoring where appropriate, and contribute to the smooth running of clinical services.

The role also includes care coordination responsibilities, helping to ensure patients receive timely access to appropriate services, supporting continuity of care, and working closely with the wider multidisciplinary team.

As the Practice Group operates from multiple sites, the successful candidate will be expected to work across all locations as required.

Undertake delegated clinical procedures following appropriate training and competency assessment, including:

• Phlebotomy (essential)
• Blood pressure monitoring
• Pulse rate and rhythm
• Temperature measurement
• Height, weight and BMI recording
• Urinalysis
• ECG recording
• Basic wound care and dressings
• Seasonal influenza, RSV, Shingles, Pneumonia vaccinations (where trained or training will be provided)
• Collection and processing of specimens
• Chaperoning clinicians where appropriate

• Deliver compassionate, patient-centred care.
• Promote dignity, privacy and respect.
• Support patients in maintaining and improving their health.
• Provide health promotion advice within own competence.
• Recognise any changes in a patient's condition and escalate concerns appropriately.

• Support patients to access appropriate services both within and outside the practice.
• Assist with care planning and follow-up where appropriate.
• Liaise with community teams and external healthcare providers.
• Support recall programmes and health promotion initiatives.
• Assist in identifying patients requiring reviews or additional support.
• Contribute towards improving patient outcomes through effective coordination of care.

• Maintain accurate electronic patient records.
• Complete documentation in accordance with practice policies.
• Manage clinical stock and equipment.
• Ensure consulting rooms are prepared before clinics.
• Clean and maintain equipment in accordance with infection prevention policies.
• Report equipment faults promptly.

• Maintain high standards of cleanliness.
• Follow all infection prevention procedures.
• Dispose of clinical waste safely.
• Adhere to national and local IPC guidance.

• Communicate effectively with patients, relatives and colleagues.
• Work collaboratively within the multidisciplinary team.
• Maintain patient confidentiality at all times.
• Demonstrate professionalism and compassion in all interactions.

• Work within the limits of own competence.
• Maintain mandatory training.
• Participate in appraisal and personal development.
• Participate in clinical audits and quality improvement activities.
• Adhere to all Practice policies, procedures and NHS guidance.
• Maintain professional registration where applicable.

Person Specification

Qualifications

Essential

• NVQ Level 2 or Level 3 in Health & Social Care (or equivalent experience)
• Phlebotomy competency
• Basic Life Support certification (or willingness to undertake)
• GCSE (or equivalent) English and Maths

Desirable

• Care Certificate
• Venepuncture qualification
• ECG competency
• Influenza vaccination training
• Care Co-ordinator experience
• Experience using SystmOne

Experience

Essential

• Experience working as a Healthcare Assistant within Primary Care, Community Care or Secondary Care
• Experience undertaking phlebotomy
• Experience working directly with patients
• Experience maintaining accurate clinical records
• Understanding of confidentiality and data protection

Desirable

• GP Practice experience
• Experience supporting chronic disease management
• Experience coordinating patient care
• Experience with recall systems
• Experience working across multiple clinical sites

Skills

Essential

• Excellent communication skills
• Friendly and approachable manner
• Compassionate and caring attitude
• Excellent time management
• Good organisational skills
• Ability to prioritise workload
• Ability to work calmly under pressure
• Strong team working skills
• Good IT skills
• Accurate record keeping
• Ability to work independently when required

Desirable

• Experience using SystmOne
• Experience using Accurx
• Audit experience

Knowledge

Essential

• Understanding of infection prevention and control
• Understanding of safeguarding responsibilities
• Knowledge of confidentiality and GDPR
• Awareness of health promotion
• Understanding of patient-centred care

Desirable

• Understanding of QOF
• Knowledge of Enhanced Services
• Understanding of Primary Care Networks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

AMP Group Practice

Address

Spa Pool Road

Askern

Doncaster

DN6 0HZ

United Kingdom

Employer's website

https://www.askernmedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities:

In accordance with the practice timetable, as agreed, the post holder will be available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current practice disease management protocols, developing care plans for health

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data QOF data and other data required by the practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Participating in Significant Event Analysis

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

Participate in training plans of medical students as required

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within general practice

Other Practice Responsibilities:

Awareness of and compliance with all relevant practice/CQC policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Undertaking Duty Doctor responsibilities on a rotational basis

Contributing towards extended hours provision on a weekly basis

Supporting colleagues with the smooth running of the surgery by providing cover and assistance, in particular during periods of illness, annual leave or absence for other reasons

Personal/Professional Development:

Attend courses and study days to ensure continuing professional development, taking responsibility for own development

Participate in individual performance review including annual appraisals and internal peer review

Health and Safety

Comply with all Health and Safety and infection control requirements

Take responsibility for own health and safety and that of other persons who may be affected by your own acts or omissions

Equality and Diversity

Comply with the practice Equal Opportunities Policy and Procedure

Behave in a manner which is welcoming, non-judgemental and respectful to the differing needs, beliefs, circumstances and perspectives of patients, carers and colleagues

Quality, Risk Management and Clinical Governance

Work within the clinical governance processes of the practice

Identify, manage and share issues relating to quality and risk in line with practice policies and procedures

Participate in practice quality improvement initiatives

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998, General Data Protection Regulation and Caldicott Principles.

This job description outlines the key duties and responsibilities of the role but is not an exhaustive list. It may be amended and developed as required to reflect changing circumstances, development of the role or the needs of the practice.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration, on Medical Performers List or GPST3 due to complete training
• Organised and efficient in record keeping and completion of paperwork Time management being able to prioritise work
• Effective communication and collaboration skills
• Commitment to primary prevention and health improvement Commitment to addressing health inequalities
• Ability to act in a way that empowers patients and advocates for them where needed.

Desirable

• HYMS/GP Trainer
• SystmOne experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Healthcare Assistant (HCA) Job Description

Reports To

Practice Nurse Lead

Accountable To

Practice Manager / GP Partners

Hours

Part time, around 25, as agreed with successful candidate

Salary

Competitive

Location

Church View Surgery, PL9 9BW

Job Purpose

To work as part of the primary healthcare team, supporting the Practice Nurses and GPs in delivering high-quality patient care. The Healthcare Assistant will undertake a range of clinical and administrative duties to assist in the efficient delivery of services to patients.

Key Responsibilities

Clinical Duties

The Healthcare Assistant will undertake duties appropriate to their training, competence and practice protocols, including:

• Measuring and recording blood pressure.
• Venepuncture (taking blood samples).
• Performing ECGs.
• NHS Health Checks.
• Height, weight and BMI measurements.
• Urinalysis and preparation of specimens for investigation.
• Basic wound care and dressing changes as directed.
• Removal of sutures and clips where trained and competent.
• New patient health checks.
• Smoking cessation support and lifestyle advice.
• Monitoring patients with long-term conditions under the direction of a registered clinician.
• Administering vaccinations where appropriately trained and authorised.
• Recording clinical information accurately within the clinical system.
• Chaperoning patients during consultations and examinations.
• Infection prevention and control duties.

Patient Care

• Treat patients with dignity, respect and compassion.
• Promote patient independence and wellbeing.
• Provide health promotion information and signposting to relevant services.
• Respond appropriately to patient concerns and escalate when required.
• Maintain patient confidentiality at all times in accordance with GDPR and NHS requirements.

Administrative Duties

• Ensure accurate completion of clinical records.
• Manage stock levels within treatment rooms.
• Order clinical supplies as required.
• Prepare and maintain clinical rooms and equipment.
• Participate in recall and screening programmes.
• Support the practice with audit and quality improvement activities.

Communication

• Communicate effectively with patients, carers, colleagues and external organisations.
• Work collaboratively with the wider multidisciplinary team.
• Escalate safeguarding concerns in accordance with practice policy.

Safeguarding

• Be aware of safeguarding responsibilities relating to children and vulnerable adults.
• Report concerns promptly through the appropriate channels.
• Participate in safeguarding training as required.

Professional Responsibilities

• Work within the limits of competence at all times.
• Maintain mandatory training requirements.
• Participate in supervision, appraisal and personal development.
• Adhere to practice policies, procedures and protocols.
• Maintain registration of competencies where applicable.

Health & Safety

• Comply with Health and Safety legislation and practice policies.
• Follow infection prevention and control procedures.
• Report incidents, accidents and near misses promptly.

Person Specification

Essential Criteria

Qualifications

• Educated to GCSE level (or equivalent) including English and Maths.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing professional development.

Experience

• Experience working in a healthcare or care setting.
• Experience dealing with members of the public.
• Experience maintaining confidential records.

Knowledge

• Understanding of patient confidentiality.
• Understanding of infection prevention and control.
• Awareness of safeguarding responsibilities.
• Knowledge of basic clinical observations.

Skills and Abilities

• Excellent communication and interpersonal skills.
• Ability to work as part of a multidisciplinary team.
• Good organisational skills.
• Ability to prioritise workload effectively.
• Basic IT skills and experience using electronic systems.
• Ability to demonstrate empathy and compassion.

Personal Attributes

• Professional and reliable.
• Flexible and adaptable.
• Caring and patient-focused.
• Willingness to learn and develop.
• Positive and proactive attitude.

Desirable Criteria

Qualifications

• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, health checks or wound care.

Experience

• Experience working in General Practice.
• Experience using EMIS Web, SystmOne or other GP clinical systems.
• Experience conducting NHS Health Checks.
• Experience supporting patients with long-term conditions.

Knowledge

• Understanding of Quality and Outcomes Framework (QOF).
• Knowledge of NHS primary care services.
• Awareness of CQC requirements and standards.

Key Competencies

The postholder will demonstrate:

• Patient-centred care.
• Effective communication.
• Teamwork and collaboration.
• Professionalism and integrity.
• Attention to detail.
• Commitment to continuous improvement.
• Respect for equality, diversity and inclusion.

This job description is intended as a guide to the main responsibilities of the role and is not an exhaustive list of duties. Responsibilities may change in line with service requirements and the needs of the practice.

Person Specification

Personal Attributes

Essential

• Caring, compassionate and patient-focused approach.
• Professional, reliable and trustworthy.
• Positive and proactive attitude.
• Flexible and adaptable to the needs of the service.
• Commitment to high standards of patient care.
• Commitment to equality, diversity and inclusion.
• Willingness to undertake further training and development.

Desirable

• Enthusiasm for working within Primary Care.
• Interest in preventative healthcare and health promotion.
• Ability to contribute positively to service development.

Qualifications

Essential

• Essential
• GCSE grade C/4 or above (or equivalent) in English and Mathematics.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing learning and professional development.

Desirable

• Desirable
• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, NHS Health Checks, wound care or immunisations.

Other Criteria

Essential

• Ability to meet the travel requirements of the role.
• Willingness to undertake mandatory training.
• Satisfactory Disclosure and Barring Service (DBS) check.

Desirable

• Availability to provide flexibility during periods of increased service demand.

Knowledge and Skills

Essential

• Essential
• Understanding of patient confidentiality and data protection requirements.
• Understanding of infection prevention and control principles.
• Awareness of safeguarding responsibilities relating to children and vulnerable adults.
• Basic understanding of clinical observations and health promotion.
• Understanding of the importance of person-centred care.
• Excellent communication and interpersonal skills.
• Ability to build rapport with patients from diverse backgrounds.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to organise and prioritise workload effectively.
• Ability to work independently within agreed competencies.
• Good IT skills and confidence using electronic clinical systems.
• Accurate record-keeping and attention to detail.
• Ability to maintain professionalism and confidentiality at all times.

Desirable

• Knowledge of NHS primary care services.
• Understanding of Quality and Outcomes Framework (QOF).
• Awareness of Care Quality Commission (CQC) standards and requirements.
• Understanding of health inequalities and population health management.
• Experience using SystmOne.
• Ability to support audits and quality improvement initiatives.
• Ability to undertake patient recalls and administrative processes related to clinical care.

Experience

Essential

• Essential
• Experience working in a healthcare, care or customer-facing environment.
• Experience working directly with patients, service users or members of the public.
• Experience maintaining accurate and confidential records.
• Experience working as part of a team.

Desirable

• Desirable
• Previous experience working in General Practice or Primary Care.
• Experience undertaking phlebotomy.
• Experience performing ECGs and NHS Health Checks.
• Experience supporting patients with long-term conditions.
• Experience using GP clinical systems such as SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Church View Surgery

Address

30 Holland Road

Plymstock

Plymouth

Devon

PL9 9BW

United Kingdom

Employer's website

https://www.church-view-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description and Responsibilities

As one of our General Practice Assistants, you will be responsible for supporting the practice in delivering excellent patient care by effectively providing direct administrative support to our GPs.

MainDuties

Complete patient-related tasks assigned to you by a GP.

Co-ordinate general correspondence on behalf of assigned GPs.

Assist the GPs in completing basic non-clinical and clinical forms; by entering core elements for the GP to approve and sign.

File blood results for assigned GPs, working to an agreed protocol.

Run daily searches to identify and action appropriately laboratory reports; contacting patients with the GPs filed actions, requests and comments.

Monitor GP buddy groups to ensure that tasks, bloods, referrals etc. are all up to date including during periods of holiday.

Code patient data and ensure accurate recording of information in the patient record.

Liaison with Other Agencies

Complete online referrals of patients to other providers (e.g. hospital consultants) at the request of the GP.

Help GPs liaise with outside agencies e.g. getting another health professional on the phone to ask for advice or arrange admission with the GP can continue with their consultation(s).

Meetings

Support GP meetings with preparing agendas, taking minutes and maintaining action trackers (e.g. GP Lead Role Meeting, Clinical Meeting, Clinical Quality Meeting etc.).

Patient Appointments

Arrange appointments, tests and follow up appointments for patients.

Reschedule GP appointments/clinics as required e.g. as a result of GP sickness absence.

Improve attendance and reduce frequency of patient non-attendance.

Planning and Diary Management

Make best use of GP time by effective scheduling of follow up appointments, palliative care home visits etc.

Manage process for future patient recalls e.g. when a patient needs to have a follow-up scan after a period of time.

Quality Improvement

Provide administrative support to GPs in achieving key quality targets (Quality Outcomes Framework, Investment & Impact Fund, and Primary Care Network Direct Enhanced Service).

Support audit and quality improvement activity for assigned GPs.

Undertake projects to collect and improve the quality of information held with regard to patients e.g. preferred means of communication.

Patient Care

Obtain history and basic readings for patients at the request of the GP.

Explain treatment procedures to patients.

Manage effective communications with patients on behalf of assigned GPs (text messaging, calling etc.).

Support the development and implementation of projects and initiatives aimed at improving care for patients.

Identify and address safeguarding concerns.

Identify carers of patients to ensure that they are coded and directed internally or externally for appropriate support.

Team Working

Provide support to other teams within the practice to ensure that quality patient care is always prioritised.

Reporting

Maintain effective records of activity and produce reports as required.

Ensure personal workplan is up to date.

Provide any agreed performance/activity data.

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position and at the request of a GP. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Experience

Essential

• Experience of working in a busy and demanding environment
• Experience of delivering high quality customer or patient care
• Experience of general administration processes and record keeping

Desirable

• Experience of working in a health or social care setting, ideally general practice
• Experience of SystmOne clinical system
• Experience of recording notes/actions and minute taking

Qualifications

Essential

• Good standard of general education
• (NVQ Level 2 or equivalent)

Desirable

• NVQ Level 3 or equivalent
• E-learning for Health Social Prescribing Certificate

Personal Qualities

Essential

• Emotionally resilient and able to flag personal support needs to management when required
• Committed to personal development
• Approachable and flexible
• Honest and reliable
• Sensitive to patients needs
• Ability and willingness to work across all Holderness Health sites
• Self-motivated

Skills & Knowledge

Essential

• Computer literate with an ability to use the required IT systems and Microsoft Office
• Intermediate Excel skills
• Excellent negotiation skills
• Excellent communication skills, both verbal and written
• Able to effectively manage own workload
• Able to meet deadlines, work under pressure and balance priorities
• Able to build and sustain relationships at all levels
• Attention to detail ensuring a high level of accuracy
• Emotionally resilient and able to flag personal support needs to management when required
• Committed to personal development
• Approachable and flexible
• Honest and reliable
• Sensitive to patients needs
• Ability and willingness to work across all Holderness Health sites
• Self-motivated

Desirable

• Understanding of patient care needs
• Knowledge of medical terminology
• An understanding and knowledge of the workings of the NHS
• Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)