Job description

Job responsibilities

Job Summary

We are looking to recruit a part time Receptionist to join our friendly GP practice team. Applicants should have GP receptionist experience and knowledge of SystmOne.

GP receptionists receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, adapt to the daily needs of the practice, and support annual leave cover and absences when required.

Managing a high volume of phone calls from patients and healthcare professionals

Greeting, checking in and booking appointments for patients at the front desk

Dealing with day-to-day administration tasks, including processing referrals, online patient requests and other documents

Dealing with repeat prescription requests

Responding efficiently and with respect and empathy to patient enquiries in person, by telephone and online

Advising patients of relevant charges for non-NHS services, accepting payment and issuing receipts

Remaining patient and calm in often stressful situations

Scanning, filing and photocopying documents

Providing clerical support to GPs and the wider healthcare team

Understanding and disseminating wider NHS policies to patients when requested

Undertaking any other additional duties appropriate to the post as requested by the management team

Supporting the practice team with patient wellbeing events, such as patient coffee mornings

The successful candidate needs to be flexible within the role and able to adapt to the daily needs of the practice, including covering annual leave and absences when required.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Work closely with other reception staff to ensure the smooth running of reception and efficient delivery of services to patients.

Person Specification

Qualifications

Essential

• Qualifications Essential
• GCSE grade AC 94 in English and Maths

Desirable

• Experience Essential
• Experience of working in a GP practice
• Experience of using SystmOne
• Experience of using Accurx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chiswick Health Practice

Address

Chiswick Health Centre

Fishers Lane

Chiswick

London

W4 1RX

United Kingdom

Employer's website

https://chiswickhealthpractice.co.uk/ (Opens in a new tab)