Job description

Job responsibilities

Job Description

Chadwell Heath Surgery is seeking a motivated and professional Receptionist/Administrator to join our friendly and dedicated practice team.

The successful candidate will play a vital role in supporting the delivery of high-quality patient care by providing an efficient, courteous and responsive reception and administrative service. As the first point of contact for patients and visitors, you will be responsible for creating a positive experience while ensuring the smooth day-to-day operation of the practice. [CHS -Recep...ion - Copy | Word]

• Provide a welcoming and professional reception service to patients, visitors and healthcare professionals.
• Manage incoming telephone calls, online requests and face-to-face enquiries, directing patients to the most appropriate service.
• Process appointment requests and maintain the clinical appointment system.
• Support the registration of new patients and update patient records accurately.
• Process clinical correspondence and accurately enter information into patient healthcare records.
• Scan, photocopy and file documentation in accordance with practice procedures.
• Manage incoming emails, e-consults and administrative tasks within agreed timescales.
• Assist with prescription-related administration and patient enquiries.
• Liaise with GPs, nurses, healthcare professionals and external organisations to support patient care.
• Action routine practice tasks, including call and recall programmes, DNA processes and other administrative workflows.
• Maintain confidentiality and comply with information governance, safeguarding and data protection requirements at all times.
• Support colleagues across the practice and provide cover during periods of staff absence where required.
• Contribute to maintaining a clean, safe, organised and professional working environment. [CHS -Recep...ion - Copy | Word]

We are looking for an individual with excellent communication and customer service skills who enjoys working in a busy environment. You should be organised, reliable and able to manage competing priorities while remaining calm and professional. Previous experience within an administrative, reception or healthcare setting is desirable, together with good IT skills and the ability to work effectively both independently and as part of a team.

The post holder may be required to undertake additional duties appropriate to the role to support the effective running of the practice.

Person Specification

Experience

Essential

• Essential:
• Previous experience in a reception, customer service or administrative role.
• Experience of working in a fast-paced environment with competing priorities.
• Experience of using email systems, Microsoft Office applications and digital communication tools such as Microsoft Teams.
• Experience of maintaining accurate records and handling confidential information.
• Highly Desirable
• Previous experience working in a GP practice, Primary Care, NHS or healthcare setting.
• Experience using EMIS Web clinical system and a good understanding of patient record management.
• Experience managing appointment systems, patient registrations and healthcare-related administrative processes.
• Experience handling patient enquiries and signposting patients to the most appropriate services.
• Knowledge of NHS services, Primary Care pathways and GP practice operations.

Desirable

• Highly Desirable:
• Previous experience working in a GP practice, Primary Care, NHS or healthcare setting.
• Experience using EMIS Web clinical system and a good understanding of patient record management.
• Experience managing appointment systems, patient registrations and healthcare-related administrative processes.
• Experience handling patient enquiries and signposting patients to the most appropriate services.
• Knowledge of NHS services, Primary Care pathways and GP practice operations.

Qualifications

Essential

• Essential Criteria
• GCSE English and Mathematics (Grade C/4 or above) or equivalent qualification.
• Excellent written and verbal communication skills.
• Good IT literacy with the ability to use Microsoft Office applications, including Outlook, Word and Excel.
• Confident using Microsoft Teams and other digital communication platforms.
• Ability to process and manage emails accurately and efficiently.
• Able to learn and use clinical systems and databases while maintaining a high level of accuracy.
• Strong organisational skills and attention to detail.
• Ability to manage workload effectively and prioritise tasks in a busy environment.
• Excellent customer service and interpersonal skills.
• Ability to work both independently and as part of a team.
• Understanding of the importance of confidentiality and data protection.

Desirable

• Previous experience working in a GP practice, NHS setting or healthcare environment.
• Experience using a clinical system such as EMIS Web.
• Experience working in a reception, customer service or administrative role.
• Knowledge of NHS services and primary care pathways.
• Experience handling confidential and sensitive information.
• Understanding of patient registration, appointment booking and healthcare administration processes.
• Additional qualifications in administration, customer service, health and social care, or a related field.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chadwell Heath Surgery

Address

74-76 Chadwell Heath Lane

Romford

RM6 4AF

United Kingdom

Employer's website

https://www.chadwellheathsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job DescriptionJob Summary

Chadwell Heath Surgery is seeking an enthusiastic and committed Salaried GP to join our friendly, supportive and forward-thinking multidisciplinary team.

The successful candidate will work as an autonomous practitioner, providing high-quality, patient-centred primary care services to our diverse practice population. The post holder will be responsible for delivering safe, effective and evidence-based clinical care while contributing to the ongoing development of the practice and supporting the wider healthcare team. This role offers an excellent opportunity to achieve a healthy work-life balance while working within a collaborative and innovative environment.

The post holder will:

• Provide comprehensive general medical services to registered patients.
• Undertake face-to-face, telephone and online consultations.
• Assess, diagnose and manage patients presenting with acute and chronic medical conditions.
• Prescribe safely and cost-effectively in accordance with local and national guidelines.
• Manage long-term conditions and preventative healthcare programmes.
• Review, action and process clinical correspondence, pathology results, repeat prescriptions and other clinical administration in a timely manner.
• Maintain accurate and contemporaneous clinical records using EMIS Web.
• Participate in duty doctor and triage sessions as required.
• Work collaboratively with GPs, nurses, pharmacists, care coordinators and other members of the multidisciplinary team.
• Support the delivery of Quality and Outcomes Framework (QOF) and other contractual requirements.
• Contribute to clinical governance, quality improvement and audit activities.
• Participate in practice meetings and significant event reviews.
• Support teaching, training and mentoring activities where appropriate.
• Maintain compliance with GMC guidance, appraisal and revalidation requirements.
• Adhere to practice policies, information governance requirements, safeguarding procedures and professional standards at all times.

Chadwell Heath Surgery is a well-established, patient-focused GP practice committed to providing high-quality healthcare to the local community. We pride ourselves on delivering compassionate care while fostering a supportive and inclusive working environment. Our clinical and administrative teams work closely together to ensure the best possible outcomes for patients and to support one another in a positive team culture.

The post holder may be required to undertake additional duties appropriate to the role, depending on service requirements and organisational needs. The practice is committed to equality, diversity, continuous professional development and staff wellbeing. Information adapted from

Person Specification

Qualifications

Essential

• Essential
• Full GMC registration with licence to practise.
• Inclusion on the NHS England Medical Performers List.
• MRCGP, CCT (or equivalent) and eligible to practise independently in the UK.
• Evidence of ongoing Continuing Professional Development (CPD).

Desirable

• Desirable
• Additional qualifications or special interests relevant to Primary Care.
• Clinical supervision, teaching or training qualifications.

Experience

Essential

• Essential
• Experience of working as a GP in UK Primary Care.
• Experience managing acute and chronic medical conditions.
• Experience of clinical decision-making and risk management.
• Experience working within a multidisciplinary team.
• Understanding of QOF, clinical governance and audit processes.
• Experience using electronic patient record systems.

Desirable

• Desirable
• Experience using EMIS Web.
• Experience undertaking duty doctor and telephone triage sessions.
• Experience participating in quality improvement projects and clinical audits.
• Experience supporting the training or supervision of healthcare professionals or students.
• Interest in service development, leadership or a specialist clinical area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chadwell Heath Surgery

Address

72-74, Chadwell Heath Lane

Romford

RM6 4AF

United Kingdom

Employer's website

https://www.chadwellheathsurgery.nhs.uk/ (Opens in a new tab)