Job description

Job responsibilities

Job Description:

Receptionist / Admin

Main Purpose of Job:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.

Responsible to:

The Practice Manager/Partners.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience of working in primary care
• Experience of working in a GP practice

Desirable

• Experience in working with Emis system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central Park Surgery

Address

Harold Hill Health Centre

Gooshays Drive

Romford

RM3 9SU

United Kingdom

Employer's website

https://www.drkakad-bhattandtanna.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

You will work autonomously within GP practices, managing your own clinical caseload of patients with a wide range of nutrition-related conditions. This includes:

• Assessing, diagnosing, triaging, and developing management plans for patients presenting with pre-diabetes, type 2 diabetes, weight management needs, frailty, malnutrition, and other dietetic conditions commonly seen in primary care
• Providing personalised, evidence-based care plans that take into account each patient's clinical status, lifestyle, preferences, and personal goals
• Supporting patients to make sustainable behaviour changes and develop confidence in self-management, reducing reliance on pharmacological interventions where appropriate
• Working with patients who have complex needs, including those with psychosocial factors or mental health considerations, and adapting your approach accordingly
• Referring patients to other services when appropriate, including secondary care, social prescribing, and community support, working within local referral pathways
• Delivering consultations via a mix of face-to-face, telephone, and video appointments depending on patient need and service requirements

Multidisciplinary Team Working

You will be an integral part of the Primary Care Network team, working collaboratively to deliver joined-up patient care. This includes:

• Building strong working relationships with GPs, practice nurses, clinical pharmacists, social prescribers, health coaches, and other PCN staff
• Contributing to reducing GP workload by managing dietetic referrals directly and providing specialist input within the practice team
• Improving patient access to timely dietetic care within the community
• Participating in MDT meetings and case discussions where relevant

Service Development, Audit and Quality

You will play an active role in shaping and improving the service. This includes:

• Supporting audit, evaluation, and outcome monitoring to demonstrate service impact and identify areas for improvement
• Contributing to the development of efficient, streamlined care pathways within primary care
• Identifying opportunities to enhance patient experience and clinical effectiveness
• Supporting the implementation of new initiatives or service developments as required

You will be supported to maintain high professional standards and continue your development. This includes:

• Practising in line with HCPC standards, professional codes of conduct, and organisational policies
• Engaging in regular clinical supervision and reflective practice
• Participating in training opportunities, including the HEE Roadmap to Practice programme
• Making use of protected CPD time to support your ongoing learning and career development
• Contributing to clinical governance activities, including incident reporting, risk management, and quality assurance

You will demonstrate strong communication skills and provide professional leadership within your scope. This includes:

• Communicating complex and sensitive information clearly and compassionately to patients and carers
• Providing advice and feedback to PCN colleagues on appropriate referral criteria and the scope of dietetic services
• Supporting a culture of learning and improvement within the wider team
• Acting as an ambassador for dietetics within primary care, promoting the value of nutrition in patient outcomes

Person Specification

Qualifications

Essential

• Fully HCPC and BDA registered practicing Dietitian
• Minimum 3 years of clinical experience in dietetics
• An up-to-date understanding of Health Education Englands Roadmap to Practice

Desirable

• Completion of some level 7 MSc learning
• Previous clinical experience of first contact triage clinical work; even if in the private sector or freelance
• Previous experience of using EMIS / SystmOne

Experience

Desirable

• Experience with working with individuals with Type 2 Diabetes
• Experience with working with frail and elderly patients or in care homes
• Experience in weight management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Dietitians

Address

Central Park Surgery

Health Centre

Gooshays Drive

ROMFORD

RM3 9SU

United Kingdom

Employer's website

https://www.primarycaredietitians.co.uk/ (Opens in a new tab)