Job description

Job responsibilities

• Answer the telephone as a priority
• Book/cancel appointments
• Take messages accurately and pass on in a timely manner
• Organise home visit requests
• Deal with general enquiries and complaints
• To forward any queries relating to prescriptions to the Pharmacy Technicians
• Give out pathology results
• Register new patients and temporary residents and make up paper records
• Process deducted patients and send records to Primary Care Services Agency
• Greet and direct patients and visitors
• Organise translators
• Respond to the needs of GPs and Nurses to enable efficient clinics
• Input and extract information from the Practice computer system
• Update the clinical system with information eg smoking, ethnicity
• Action change of address notification
• Any other filing, record keeping and distribution of documents as appropriate
• Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
• Fully utilise EMISWeb and other IT systems
• Monitor and check tasks and work flows
• Communicate effectively with the reception team to ensure policies and procedures are kept up to date
• Keep directories and data bases up to date to ensure an efficient work flow
• Demonstrate duties to new or less experienced staff
• Resolve job related issues, including patient documentation and help resolve minor problems
• Photocopying
• Dealing with mail internal and external
• Attend meetings when required
• To work safely at all times in accordance with legislation and Practice policies and procedures
• Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
• Any other reasonable duties requested by the Practice Manager or GP
• This list is not exhaustive

In addition to the above, the post holder will show respect and courtesy to patients and colleagues, maintain confidentiality of patient and other Practice information at all times. Working occasional extra hours may be required.

The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.

Working Relationships

• General Practitioners
• Practice Manager and Team Leader
• Other members of secretarial team
• Members of the Practice/community nursing team
• Other members of the Primary Health Care Team
• Patients
• Outside agencies eg Secondary Care Trusts, Community Services, PCN

All members of staff may be asked to attend periodic Staff Meetings, which may be held outside their normal working hours. They may also be required to work extra hours covering for holidays and sickness. This may include Saturday mornings and possibly weekend work in future on a rota basis.

Review

• The post and the job description reflect the current requirements and objectives of the post. As the duties of the post develop and change, the post holder may be required to carry out other responsibilities.
• Whilst there will be consultation on such issues, employees should understand that, if agreement cannot be reached, then the employer reserves the right to make changes to job descriptions where it considers such changes necessary.

Travel

Ability and willingness to travel across multiple sites is essential for this role

Confidentiality

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorized persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include:

• Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.
• Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.

Equality and Diversity

The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Quality

The post-holder will strive to maintain quality within the Alliance, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Proven experience of working in an NHS setting.
• Working knowledge of medical reception duties.
• Experience of handling confidential information.
• Proven experience of working with patients/public.
• Ability to handle telephone queries and understand when to involve others.
• Record and process messages accurately.
• Knowledge of System One.
• Care Coordinator training is preferred or willing to complete

Desirable

• Trained and proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook and other Microsoft Office applications.
• Trained in the requirements of GDPR.
• Care Coordinator training is preferred or willing to complete

Qualifications

Essential

• GCSE or equivalent in Mathematics and English.

Desirable

• Trained and proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook and other Microsoft Office applications.
• Trained in the requirements of GDPR.
• Care Coordinator training is preferred or willing to complete

Motivation and Skills

Essential

• Good interpersonal skills with the ability to communicate effectively with a diverse range people.
• Ability to work effectively and collaboratively within a team and on own initiative.
• Can demonstrate excellent communication skills.
• Ability to be flexible and adapt to changing and challenging circumstances

Other

Essential

• Appointment to this role will be subject to a satisfactory Standard DBS check

Desirable

• The postholder must be able to travel reliably and independently between multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sunderland GP Alliance

Address

South Hylton Medical Centre

2 Union Street

Sunderland

Tyne And Wear

SR4 0LS

United Kingdom

Employer's website

https://www.sunderlandgpalliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Healthcare Assistant / Care Co-ordinator will work under the direction of the GPs and nursing team to support the delivery of high-quality patient care across the practice group.

The post holder will undertake delegated clinical duties within their competence, support the delivery of preventative healthcare programmes, assist with chronic disease monitoring where appropriate, and contribute to the smooth running of clinical services.

The role also includes care coordination responsibilities, helping to ensure patients receive timely access to appropriate services, supporting continuity of care, and working closely with the wider multidisciplinary team.

As the Practice Group operates from multiple sites, the successful candidate will be expected to work across all locations as required.

Undertake delegated clinical procedures following appropriate training and competency assessment, including:

• Phlebotomy (essential)
• Blood pressure monitoring
• Pulse rate and rhythm
• Temperature measurement
• Height, weight and BMI recording
• Urinalysis
• ECG recording
• Basic wound care and dressings
• Seasonal influenza, RSV, Shingles, Pneumonia vaccinations (where trained or training will be provided)
• Collection and processing of specimens
• Chaperoning clinicians where appropriate

• Deliver compassionate, patient-centred care.
• Promote dignity, privacy and respect.
• Support patients in maintaining and improving their health.
• Provide health promotion advice within own competence.
• Recognise any changes in a patient's condition and escalate concerns appropriately.

• Support patients to access appropriate services both within and outside the practice.
• Assist with care planning and follow-up where appropriate.
• Liaise with community teams and external healthcare providers.
• Support recall programmes and health promotion initiatives.
• Assist in identifying patients requiring reviews or additional support.
• Contribute towards improving patient outcomes through effective coordination of care.

• Maintain accurate electronic patient records.
• Complete documentation in accordance with practice policies.
• Manage clinical stock and equipment.
• Ensure consulting rooms are prepared before clinics.
• Clean and maintain equipment in accordance with infection prevention policies.
• Report equipment faults promptly.

• Maintain high standards of cleanliness.
• Follow all infection prevention procedures.
• Dispose of clinical waste safely.
• Adhere to national and local IPC guidance.

• Communicate effectively with patients, relatives and colleagues.
• Work collaboratively within the multidisciplinary team.
• Maintain patient confidentiality at all times.
• Demonstrate professionalism and compassion in all interactions.

• Work within the limits of own competence.
• Maintain mandatory training.
• Participate in appraisal and personal development.
• Participate in clinical audits and quality improvement activities.
• Adhere to all Practice policies, procedures and NHS guidance.
• Maintain professional registration where applicable.

Person Specification

Qualifications

Essential

• NVQ Level 2 or Level 3 in Health & Social Care (or equivalent experience)
• Phlebotomy competency
• Basic Life Support certification (or willingness to undertake)
• GCSE (or equivalent) English and Maths

Desirable

• Care Certificate
• Venepuncture qualification
• ECG competency
• Influenza vaccination training
• Care Co-ordinator experience
• Experience using SystmOne

Experience

Essential

• Experience working as a Healthcare Assistant within Primary Care, Community Care or Secondary Care
• Experience undertaking phlebotomy
• Experience working directly with patients
• Experience maintaining accurate clinical records
• Understanding of confidentiality and data protection

Desirable

• GP Practice experience
• Experience supporting chronic disease management
• Experience coordinating patient care
• Experience with recall systems
• Experience working across multiple clinical sites

Skills

Essential

• Excellent communication skills
• Friendly and approachable manner
• Compassionate and caring attitude
• Excellent time management
• Good organisational skills
• Ability to prioritise workload
• Ability to work calmly under pressure
• Strong team working skills
• Good IT skills
• Accurate record keeping
• Ability to work independently when required

Desirable

• Experience using SystmOne
• Experience using Accurx
• Audit experience

Knowledge

Essential

• Understanding of infection prevention and control
• Understanding of safeguarding responsibilities
• Knowledge of confidentiality and GDPR
• Awareness of health promotion
• Understanding of patient-centred care

Desirable

• Understanding of QOF
• Knowledge of Enhanced Services
• Understanding of Primary Care Networks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

AMP Group Practice

Address

Spa Pool Road

Askern

Doncaster

DN6 0HZ

United Kingdom

Employer's website

https://www.askernmedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

We are looking for a motivated Care Navigator who is passionate about providing high quality healthcare and tackling the role in new and exciting ways. We want you to come and work alongside an already motivated and inspiring practice team of like-minded and varied professionals.

The post holder will be expected to undertake all the normal duties and responsibilities associated with aCare Navigatorworking within primary care.

Person Specification

Qualifications

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Experience using Systmone
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Northolme Practice

Address

Kos Clinic

Roydlands Street, Hipperholme

Halifax

West Yorkshire

HX3 8AF

United Kingdom

Employer's website

https://www.thenortholmepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Care Coordination and Patient Support

Act as a key point of contact for patients, carers and professionals involved in care.

Coordinate care for individuals with complex health, social care and psychological needs.

Support patients to understand their diagnosis, treatment options and available services.

Promote independence, self-management and improved quality of life.

Support patients to attend appointments and engage with health and care services.

Monitor wellbeing and identify changes in need, escalating appropriately.

Support individuals experiencing anxiety, low mood, loneliness, adjustment difficulties or distress.

Provide ongoing contact and support to reduce social isolation and improve engagement.

Carer and Family Support

Provide practical, emotional and informational support to carers and families.

Identify carers experiencing stress, burnout or social isolation.

Support access to carers assessments, respite services, benefits advice and peer support.

Provide information on dementia progression and coping strategies.

Promote carer wellbeing and resilience through ongoing engagement.

Service Navigation and Advocacy

Provide information, advice and signposting to health, social care, housing, welfare and voluntary sector services.

Support patients and carers to access appropriate services and overcome barriers.

Promote personalised care and shared decision-making.

Advocate on behalf of patients and carers where appropriate.

Multi-Disciplinary Team Working

Work collaboratively with GPs, Dementia Nurse, Care Coordinators, Social Prescribers, Community Nurses, Mental Health Practitioners, Social Workers and voluntary sector partners.

Participate in MDT meetings and case discussions as required.

Share relevant information in line with information governance requirements.

Contribute to coordinated, integrated care planning across services.

Safeguarding, Governance and Administration

Identify safeguarding concerns and escalate appropriately in line with procedures.

Support safeguarding processes and contribute to information gathering where required.

Maintain awareness of the Mental Capacity Act and Best Interest decision-making.

Maintain accurate, timely and confidential electronic patient records.

Support audits, data collection and service evaluation activities.

Ensure compliance with GDPR, confidentiality and information governance standards.

Contribute to continuous improvement of the Dementia Nurse Service and Frailty Team.

Attend supervision, mandatory training and team meetings.

Develop and maintain effective working relationships with partner organisations.

Promote equality, diversity, inclusion and person-centred care in all aspects of work.

Work within organisational policies and professional standards.

Undertake any other duties appropriate to the role.

Person Specification

Experience

Essential

• Experience in health, social care, community or voluntary sector services.
• Experience working with carers and families.
• Experience providing emotional and practical support.
• Experience of MDT working.

Desirable

• Experience supporting people with dementia, frailty or mental health needs.
• Experience of care coordination or case management.
• Experience using electronic patient record systems.

Qualifications

Essential

• GCSEs (or equivalent) including English and Maths.
• Care Certificate.
• Qualification in Health & Social Care, Mental Health or Dementia Care.

Desirable

• NVQ Level 3 in Health and Social Care, Mental Health, Dementia Care or equivalent experience.
• Safeguarding Adults Training.

Personal Attributes

Essential

• Please see attached for more information.

Desirable

• Please see attached for more information.

Knowledge

Essential

• Please see attached for more information.

Desirable

• Please see attached for more information.

Skills and Abilities

Essential

• Please see attached for more information.

Desirable

• Please see attached for more information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South and East Leeds GP Group

Address

Hosted Employers address

1st Floor Park Edge Practice

Asket Drive

Leeds

West Yorkshire

LS14 1HX

United Kingdom

Employer's website

https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties & Responsibilities

Frailty & Community Hub Co-ordination

Frailty Identification & Navigation:

Support the proactive identification and coding of moderately and severely frail patients. Serve as a central point of co-ordination between GP practices, the Community Frailty Hub, District Nurses, Community Therapy Teams, and Adult Social Care.

Personalised Care & Reablement Support: Assist in delivering person-centred care plans that encourage patient independence, goal engagement, and safe living within their own homes.

Physical Observations & Early Warning: Perform and accurately record basic physical observations (e.g., blood pressure, pulse oximetry, blood sugar) when indicated or instructed by a clinician. Monitor patients for subtle changes in condition and immediately escalate concerns to clinical staff.

Assessment & Visit Workflow: Facilitate first visit assessment documentation, maintain pre-visit summaries and ensure pre-visit data is accurately communicated across the MDT.

Signposting & Referral Pathways: Actively refer and signpost patients and carers to appropriate community services, voluntary agencies, and reablement programmes (e.g., home exercise plans set by therapy teams) to mitigate admission risks.

Cancer Care & Prevention

Co-ordinate contact with newly diagnosed cancer patients and monitor the 2 week wait referral process.

Proactively invite patients for screening (cervical, breast, bowel) and target non-responders to increase uptake.

Track necessary routine monitoring tests for cancer management and present learning/data at monthly governance meetings.

End of Life Care (EOLC) & Complex Needs

Assist in identifying and correctly coding palliative and complex patients.

Ensure regular annual and clinical reviews occur, assisting with correct DNAR record coding and reviews.

Liaise with social prescribing link workers, health/wellbeing coaches, and community providers to manage physical and psychological needs.

Learning Disabilities (LD) & Safeguarding

Support LD register patients with annual reviews, accessible communications, and uptake of preventative measures (flu/COVID jabs, screening).

Oversee safeguarding workflow, record management, document summarising, and coding across PCN practices, maintaining child/adult registers and liaising with MASH.

General Administrative & MDT Duties

Maintain accurate, timely electronic records (/EMIS Web) for all contact points, ensuring CQC documentation requirements are met.

Participate in vaccination call/recall campaigns and support practice reception/triage cover when required.

Contribute to safe service delivery through planned/unplanned cover and active involvement in team training and 1-to-1 performance reviews.

Person Specification

Experience

Essential

• Working in a patient-focused/community setting
• Multi-disciplinary team working & administrative systems
• Independent workload prioritization

Desirable

• Experience in Primary Care, PCNs, or Frailty Hubs
• Supporting service improvement or clinical audit

Skills & Competencies

Essential

• Excellent verbal & written communication
• IT literacy (EMIS Web, MS Office)
• Basic physical observation monitoring skills (or willingness to train)
• Ability to recognize boundaries and escalate clinical concerns promptly

Desirable

• Network building with external health and social care partners
• Ability to motivate patients in goal setting & rehabilitation

Behaviours / Attributes

Essential

• Compassionate, solution-focused, and patient-centred
• Commitment to equality, dignity, privacy, and confidentiality
• Adaptable team player with strong time management

Qualifications

Essential

• NVQ Level 3 or equivalent experience in health/social care
• Enhanced DBS with Adult/Child Barred List clearance

Desirable

• Care Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Staffordshire GP Federation

Address

Holistic Person-Centred Care (HIPC) PCN

Tunstall and Surrounding Area

Stoke on Trent

ST6 6BE

United Kingdom

Employer's website

https://www.northstaffordshiregpfederation.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Healthcare Assistant (HCA) Job Description

Reports To

Practice Nurse Lead

Accountable To

Practice Manager / GP Partners

Hours

Part time, around 25, as agreed with successful candidate

Salary

Competitive

Location

Church View Surgery, PL9 9BW

Job Purpose

To work as part of the primary healthcare team, supporting the Practice Nurses and GPs in delivering high-quality patient care. The Healthcare Assistant will undertake a range of clinical and administrative duties to assist in the efficient delivery of services to patients.

Key Responsibilities

Clinical Duties

The Healthcare Assistant will undertake duties appropriate to their training, competence and practice protocols, including:

• Measuring and recording blood pressure.
• Venepuncture (taking blood samples).
• Performing ECGs.
• NHS Health Checks.
• Height, weight and BMI measurements.
• Urinalysis and preparation of specimens for investigation.
• Basic wound care and dressing changes as directed.
• Removal of sutures and clips where trained and competent.
• New patient health checks.
• Smoking cessation support and lifestyle advice.
• Monitoring patients with long-term conditions under the direction of a registered clinician.
• Administering vaccinations where appropriately trained and authorised.
• Recording clinical information accurately within the clinical system.
• Chaperoning patients during consultations and examinations.
• Infection prevention and control duties.

Patient Care

• Treat patients with dignity, respect and compassion.
• Promote patient independence and wellbeing.
• Provide health promotion information and signposting to relevant services.
• Respond appropriately to patient concerns and escalate when required.
• Maintain patient confidentiality at all times in accordance with GDPR and NHS requirements.

Administrative Duties

• Ensure accurate completion of clinical records.
• Manage stock levels within treatment rooms.
• Order clinical supplies as required.
• Prepare and maintain clinical rooms and equipment.
• Participate in recall and screening programmes.
• Support the practice with audit and quality improvement activities.

Communication

• Communicate effectively with patients, carers, colleagues and external organisations.
• Work collaboratively with the wider multidisciplinary team.
• Escalate safeguarding concerns in accordance with practice policy.

Safeguarding

• Be aware of safeguarding responsibilities relating to children and vulnerable adults.
• Report concerns promptly through the appropriate channels.
• Participate in safeguarding training as required.

Professional Responsibilities

• Work within the limits of competence at all times.
• Maintain mandatory training requirements.
• Participate in supervision, appraisal and personal development.
• Adhere to practice policies, procedures and protocols.
• Maintain registration of competencies where applicable.

Health & Safety

• Comply with Health and Safety legislation and practice policies.
• Follow infection prevention and control procedures.
• Report incidents, accidents and near misses promptly.

Person Specification

Essential Criteria

Qualifications

• Educated to GCSE level (or equivalent) including English and Maths.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing professional development.

Experience

• Experience working in a healthcare or care setting.
• Experience dealing with members of the public.
• Experience maintaining confidential records.

Knowledge

• Understanding of patient confidentiality.
• Understanding of infection prevention and control.
• Awareness of safeguarding responsibilities.
• Knowledge of basic clinical observations.

Skills and Abilities

• Excellent communication and interpersonal skills.
• Ability to work as part of a multidisciplinary team.
• Good organisational skills.
• Ability to prioritise workload effectively.
• Basic IT skills and experience using electronic systems.
• Ability to demonstrate empathy and compassion.

Personal Attributes

• Professional and reliable.
• Flexible and adaptable.
• Caring and patient-focused.
• Willingness to learn and develop.
• Positive and proactive attitude.

Desirable Criteria

Qualifications

• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, health checks or wound care.

Experience

• Experience working in General Practice.
• Experience using EMIS Web, SystmOne or other GP clinical systems.
• Experience conducting NHS Health Checks.
• Experience supporting patients with long-term conditions.

Knowledge

• Understanding of Quality and Outcomes Framework (QOF).
• Knowledge of NHS primary care services.
• Awareness of CQC requirements and standards.

Key Competencies

The postholder will demonstrate:

• Patient-centred care.
• Effective communication.
• Teamwork and collaboration.
• Professionalism and integrity.
• Attention to detail.
• Commitment to continuous improvement.
• Respect for equality, diversity and inclusion.

This job description is intended as a guide to the main responsibilities of the role and is not an exhaustive list of duties. Responsibilities may change in line with service requirements and the needs of the practice.

Person Specification

Personal Attributes

Essential

• Caring, compassionate and patient-focused approach.
• Professional, reliable and trustworthy.
• Positive and proactive attitude.
• Flexible and adaptable to the needs of the service.
• Commitment to high standards of patient care.
• Commitment to equality, diversity and inclusion.
• Willingness to undertake further training and development.

Desirable

• Enthusiasm for working within Primary Care.
• Interest in preventative healthcare and health promotion.
• Ability to contribute positively to service development.

Qualifications

Essential

• Essential
• GCSE grade C/4 or above (or equivalent) in English and Mathematics.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing learning and professional development.

Desirable

• Desirable
• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, NHS Health Checks, wound care or immunisations.

Other Criteria

Essential

• Ability to meet the travel requirements of the role.
• Willingness to undertake mandatory training.
• Satisfactory Disclosure and Barring Service (DBS) check.

Desirable

• Availability to provide flexibility during periods of increased service demand.

Knowledge and Skills

Essential

• Essential
• Understanding of patient confidentiality and data protection requirements.
• Understanding of infection prevention and control principles.
• Awareness of safeguarding responsibilities relating to children and vulnerable adults.
• Basic understanding of clinical observations and health promotion.
• Understanding of the importance of person-centred care.
• Excellent communication and interpersonal skills.
• Ability to build rapport with patients from diverse backgrounds.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to organise and prioritise workload effectively.
• Ability to work independently within agreed competencies.
• Good IT skills and confidence using electronic clinical systems.
• Accurate record-keeping and attention to detail.
• Ability to maintain professionalism and confidentiality at all times.

Desirable

• Knowledge of NHS primary care services.
• Understanding of Quality and Outcomes Framework (QOF).
• Awareness of Care Quality Commission (CQC) standards and requirements.
• Understanding of health inequalities and population health management.
• Experience using SystmOne.
• Ability to support audits and quality improvement initiatives.
• Ability to undertake patient recalls and administrative processes related to clinical care.

Experience

Essential

• Essential
• Experience working in a healthcare, care or customer-facing environment.
• Experience working directly with patients, service users or members of the public.
• Experience maintaining accurate and confidential records.
• Experience working as part of a team.

Desirable

• Desirable
• Previous experience working in General Practice or Primary Care.
• Experience undertaking phlebotomy.
• Experience performing ECGs and NHS Health Checks.
• Experience supporting patients with long-term conditions.
• Experience using GP clinical systems such as SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Church View Surgery

Address

30 Holland Road

Plymstock

Plymouth

Devon

PL9 9BW

United Kingdom

Employer's website

https://www.church-view-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE

To support the clinician in ensuring that the patient pathway is completed within laid down timescale in accordance with policy, procedure and working instruction. The postholder will be responsible for supporting the continuing provision of first-class care for all our patients through ensuring reception, administrative and driving duties are undertaken efficiently and effectively.

KEY TASKS AND RESPONSIBILITIES

To act as receptionist at the base, managing patient appointments, supporting Clinicians with administrative tasks, and supporting and managing patients through their experience with Shropdoc.

To liaise with Despatch in the Call Centre and your Clinician to ensure that base appointments and home visits are completed in a timely fashion.

To drive the Shropdoc vehicle to home visits in a safe and competent manner.

To ensure that all kit is checked and available for both home and base appointments.

To ensure that vehicles are checked prior to any visits so that they are safe and roadworthy.

BASE - Duties and Responsibilities

To ensure that the base is set up and ready for patients at the beginning of the shift. All computers to be logged in and all essential kits ready and available.

To ensure that base email account is checked and anything relevant is actioned, all phone lines are connected, and printers are operational.

All clinical kit is checked in conjunction with the Kit Checking and Sealing Process.

To appropriately record all drug and sundry usage across the shift using the relevant stock control method and in conjunction with Medicines Management Policy.

To support your Clinician with administrative tasks, such as scanning paperwork, emailing information or making phone calls

To be responsible for greeting patients at bases and promptly recording their arrival on clinical software and ensure that should a patient not attend that it is promptly reported to Despatch.

To ensure that all infection control procedures are stringently followed in line with relevant policy and maintain a continuously clean and tidy environment.

To carry out basic first response and fault-finding following failure of systems/technical equipment.

To provide clear and specific details to Despatch when reporting issues that require further investigation.

To log any incidents that occur on shift via Radar (for example, health and safety incidents, safe-guarding concerns etc).

To advise Clinicians of any drug or sundry shortages.

To witness the removal and re-stock of controlled drugs and sign your agreement.

To check the presence and function of all diagnostic equipment, replacing batteries or reporting any faulty items.

To keep Despatch appraised of clinical workload and any delay in seeing patients.

To always maintain security of the base, including ensuring that the drugs cupboard remains locked, and that no patient identifiable data is accessible.

To follow the process for patients without appointments should people unexpectedly turn up at base looking for clinical support .

To ensure prescriptions are in printers when the doctor is seeing patients but stored in drugs cupboard when on home visit or base is closed.

HOME VISITS - Duties and Responsibilities

To ensure that the Clinician is always transported to home visits safely and with all clinical kit available

To maintain contact with Despatch throughout home visits, informing them of any delays/detours and always ensuring they are contacted before returning to base.

Comprehensively complete vehicle checks as per the Driver and Vehicle Policy and the Vehicle and Kit Log before driving anywhere on shift.

Ensure full clinical kit is available on all home visits and that it is regularly checked and restocked in accordance with procedure.

To always use the TomTom satnav in the vehicle, even on short, local journeys

Support Clinician in locating the front door of properties and assist with carrying of kit

Report all arrival and departure times using the working times function of the TomTom

Provide an escort into the patients home at the request of the Clinician if you feel safe and comfortable doing so. Never witness a consultation, remain in the hall/by front door and be available as required

Record all drugs/sundries dispensed out of the vehicles using relevant stock control recording method and restock as required.

Record details of home visits on Vehicle and Kit log.

Maintain security of vehicle at all times.

To always abide by the rules of the Highway Code and the Driver and Vehicle Policy.

To ensure Toughbooks are charged and switched on and that you are aware of how to resolve basic faults.

ALL TIMES - Duties and Responsibilities

Ensure that the lone worker devices are switched on and accessible both whilst on base and in the car.

Ensure that you know what to do in the event of systems going down and how to revert to fail over/contingency measures.

Be responsive in the case of a clinical emergency and support your clinician appropriately.

Ensure all statutory and mandatory E-learning training is up to date and complete and attend any statutory and mandatory in-person training as requested.

To maintain a constant interest in matters relating to Health and Safety and to escalate any concerns.

To actively participate in the training and mentoring of any new members of staff.

To attend base meetings or other scheduled operational training when requested.

To undertake any other duties of a similar nature consistent with the responsibilities of the post.

To have good understanding of Shropdoc policies and procedures, in particular those pertaining to your role.

To maintain regular and consistent attendance at work, be punctual and ensure that you wear Shropdoc uniform while on shift.

Ensure good communication skills are used with patients, members of the public and health care professionals and that complaints, compliments or concerns are responded to appropriately.

Person Specification

Qualifications

Essential

• Full driving licence (minimum of 2 years driving experience) with the ability to drive safely and legally for work purposes.
• Good general education.
• Must be able to undertake relevant mandatory and statutory training required for the role.

Personal Attributes

Essential

• Caring, compassionate and patient focused.
• Excellent verbal communication and interpersonal skills.
• Personal Attributes
• Reliable, punctual and trustworthy.
• Calm, professional, discreet and respectful of patient confidentiality.
• Ability to work independently and as part of a team.
• Responsive to changing situation.
• Committed to promoting high standard of patient care.
• Diplomatic and tactful.

Desirable

• Demonstrates initiatives in identifying opportunities to improve the service.
• Demonstrates a willingness to develop new skills.

Experience

Essential

• Experience of providing professional and courteous service to members of public.
• Confident and competent driver with a strong commitment to passenger safety.
• Understanding of confidentiality data protection and professional boundaries.
• Basic IT skills and confidence using electronic systems to include email and bespoke systems (training given).

Desirable

• Experience in a patient-facing, customer-facing or public-facing role would be an advantage.
• Familiarity with rural driving and navigating unfamiliar locations.

Other

Essential

• Must be able to work unsocial shifts and flexibly (evenings, weekends and bank holidays).
• Able to demonstrate behaviours consistent with Shropdocs values: Community, Integrity, Development, Quality and Kindness.
• Satisfactory safer recruitment checks, which will include a DBS Check and driving licence checks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shropshire Doctors Co-operative Limited ‘Shropdoc’

Address

Unit A

3 Longbow Close

Shrewsbury

Shropshire

SY1 3GZ

United Kingdom

Employer's website

https://shropdoc.org.uk (Opens in a new tab)

Job description

Job responsibilities

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.

Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.

Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.

Using our online patient access system (Klinik) to monitor online patient requests, and triage patients accordingly.

Booking appointments for GP clinics and other practice clinicians as required ensuring correct information is provided.

Ensuring that accurate information and messages are passed to the Doctors and other surgery staff.

Dealing with all telephone queries/requests from patients and acting as a liaison with GPs and other practice clinicians.

To participate in in-house training, or other training as required.

To respect and maintain all aspects of confidentiality relating to Patients, Staff and Practice.

Any other duties which might reasonably be expected of the post.

Person Specification

Experience

Essential

• Previous experience working with people
• Driven to give the best possible patient experience

Desirable

• Experience of working in primary care

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Old School Surgery

Address

The Old School Surgery

Manor Road

Fishponds

Bristol

BS16 2JD

United Kingdom

Employer's website

https://www.oldschoolsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Healthcare Assistant (HCA) will work as part of the multidisciplinary primary care team to deliver high-quality, safe and effective patient care under the direction of the Practice Nurses and GPs.

The post holder will undertake a range of clinical duties within their scope of competence and training, supporting the delivery of both planned and reactive care to the practice population.

Key responsibilities include:

• Phlebotomy and specimen collection.
• Recording physiological measurements including blood pressure, height, weight, BMI and pulse rate.
• Undertaking NHS Health Checks in line with practice protocols.
• Performing ECGs and other clinical procedures as appropriate.
• Supporting vaccination and immunisation programmes where trained and authorised to do so.
• Assisting with wound care and simple dressings as delegated by a registered clinician.
• Carrying out new patient health checks and lifestyle assessments.
• Providing health promotion advice and signposting patients to appropriate services.
• Maintaining accurate and timely clinical records using the practice clinical system.
• Ensuring equipment is cleaned, maintained and ready for use.
• Supporting infection prevention and control procedures and maintaining a safe clinical environment.
• Managing stock levels and reporting shortages of clinical supplies.
• Working collaboratively with the wider practice team to support service delivery and patient care.

The post holder will be expected to work within practice policies, procedures and protocols at all times, maintaining patient confidentiality, promoting equality and diversity, and demonstrating a commitment to continuous professional development.

The duties outlined above are not exhaustive and may be amended to meet the changing needs of the practice. The post holder may be required to undertake other reasonable duties commensurate with the grade and responsibilities of the role.

Person Specification

Qualifications

Essential

• Essential Qualifications
• Care Certificate or willingness to complete within agreed timescales.
• NVQ Level 2 in Health and Social Care (or equivalent relevant qualification).
• Evidence of ongoing professional development.
• Competency in clinical skills relevant to the role, including phlebotomy.

Desirable

• Desirable Qualifications
• NVQ Level 3 in Health and Social Care (or equivalent).
• Training in NHS Health Checks.
• Training in ECG recording.
• Immunisation and vaccination training

Experience

Essential

• Experience working as a Healthcare Assistant in a healthcare setting.
• Experience of direct patient care.
• Experience undertaking clinical observations such as blood pressure, height, weight and BMI.
• Experience maintaining accurate patient records.
• Experience working as part of a multidisciplinary team.

Desirable

• Experience working in General Practice or Primary Care.
• Experience undertaking NHS Health Checks.
• Experience of phlebotomy.
• Experience using NHS clinical systems (e.g. EMIS Web).
• Experience supporting chronic disease management clinics.
• Experience participating in quality improvement or audit activities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Darwen Healthcare

Address

Darwen Health Centre

James Street West

Darwen

Lancashire

BB3 1PY

United Kingdom

Employer's website

https://darwenhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

Work using FEAT and champion evidence-base interventions

Conduct comprehensive geriatric assessments using appropriate tools

Monitor medication use and adjust treatment plans as required, autonomously working within scope of practice and in line with prescribing competencies.

Exercise advanced clinical reasoning to diagnose, treat, and manage patients without direct input from a medical practitioner, recognising own professional boundaries and seeking senior clinical support when required.

Provide expert management of frailty syndromes, dementia, delirium, polypharmacy, falls risk and end of life needs.

Escalate concerns appropriately and initiate urgent or emergency interventions when required.

Identify when clinical presentations fall outside of scope of practice and escalate appropriately to GP or senior clinicians.

Work closely with GPs, Occupational Therapists, Physiotherapists, Care Co-ordinators, Social Prescribers and Community Nursing Team

Attend the MDT meetings and case reviews

Support patients and families in understanding and managing frailty

Promote lifestyle and self management strategies to optimise health and independence

Functions at a high level to carry out clinical decision making such as diagnosing and managing patients without input from a medical practitioner remaining within scope of a professional practice.

Functions at a high level in relation to communication skills through patient consultation and nursing assessment of physical, psychological and social needs.

Completing proactive, individualised clinical management plans for care home residents improving their health experience and reducing unnecessary and potentially harmful hospital admissions

Conduct regular care plan reviews

Identify patients in need of palliative support and facilitate advanced care planning discussions with patients and families

Communicating with distressed/anxious/worried patients and relatives

Caring for patients and relatives following receipt of bad news and supporting them in identifying realistic expectations in relation to clinical conditions

Communicating and caring for patients who have reduced understanding and insight due to cognitive impairments

Participate/lead weekly enhanced care home reviews

Undertake daily acute care home visits requested through our clinical triage system identifying clinical emergencies, deteriorating patients or patients at risk of deterioration ensuring appropriate action

Participate in regular clinical supervision, reflective practice and case-based discussions to maintain safe, effective and autonomous practice.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and right.

Personal/Professional Development:

The post holder will participate in all training programmes implemented by the Practice, including annual performance reviews and competency assessments, and will take responsibility for their own ongoing development, learning and performance.

They will maintain a comprehensive professional portfolio demonstrating autonomous clinical practice, clinical supervision, CPD and reflective learning, ensuring that clinical competencies required for safe autonomous practice in frailty care are continually met.

The post holder will contribute to clinical governance activities such as audits, incident reviews and quality improvement initiatives, while engaging in regular clinical supervision and reflective discussions to support safe, accountable practice. They will also support the development of colleagues by sharing specialist frailty knowledge, offering mentorship and demonstrating skills and activities to others undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice and will assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, communicate effectively with patients and carers and recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Essential Criteria

Essential

• Essential: Advanced clinical masters degree. Practice Registered Nurse on the NMC register. Non-medical prescriber. Demonstrate high level of competence/advanced skills in clinical examination and diagnosis Interpret pathology/radiology results/reports and action where appropriate. Excellent interpersonal and communication skills, providing enhanced discussions with patients and families regarding end of life wishes/planning Familiar with the complex geriatric assessment, 4AT, GPCOG Knowledge in EMIS clinical system Knowledge of the Accurx system Effective time management skills Advanced communication skills Ability to work as an autonomous Practitioner Able to work on own initiative Must be personable, polite and approachable Must be a team player Must be adaptable to change Commitment to ongoing training and education to develop clinical skills Have the ability to prioritise workload Able to work under pressure and remain calm Full clean driving licence

Desirable

• Desirable: Specialist knowledge within frailty Experience of working in a primary care setting would be beneficial Experience of working with frail/elderly patients at an advanced level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lowther Medical Centre

Address

1 Castle Meadows

Whitehaven

Cumbria

CA28 7RG

United Kingdom

Employer's website

https://www.lowthermedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Leadership

Implement the strategic vision and business plans for urgent care and GP OOH services in line with organisational objectives and national urgent care policy.

Represent the organisation in local Integrated Care System (ICS), Urgent and Emergency Care Network, and system resilience meetings.

Lead service redesign and transformation initiatives to improve patient access, flow, and outcomes.

Identify opportunities for service development, income generation, and new contract opportunities.

Operational Management

Oversee the day-to-day operational delivery of urgent care and OOH services, including rostering, capacity planning, and demand management across multiple contracts.

Oversee workforce planning to ensure safe staffing levels of clinical and non-clinical staff across commissioned delivery times.

Manage service budgets, ensuring cost-effective use of resources and delivery within financial targets.

Monitor and report on key performance indicators (KPIs), national quality requirements (NQRs), and contractual key performance targets to commissioners and the Board.

Lead on business continuity and surge/escalation planning for periods of high demand (e.g. winter pressures, pandemics).

Clinical Governance and Quality

Ensure robust clinical governance frameworks are embedded across all services, including incident reporting, complaints management, and safeguarding processes.

Work with the Medical and Clinical Leads to ensure clinical staff are appropriately trained, supervised, and fit to practice.

Oversee clinical audit processes, quality improvement projects, and patient safety initiatives.

Ensure compliance with CQC standards and support inspection readiness and follow-up action planning.

Oversee incidents/complaints investigated under the Patient Safety Incident Response Framework (PSIRF) ensuring learning is embedded across the service.

Workforce Leadership

Provide visible, supportive leadership to multidisciplinary teams, fostering a culture of engagement, accountability, and continuous improvement.

Lead on recruitment, retention, and workforce development strategies to address rota gaps and staffing sustainability challenges.

Manage performance, conduct, and capability issues in line with HR policies.

Champion staff wellbeing and support initiatives across high-pressure environments.

Stakeholder and Partnership Management

Build and maintain effective relationships with commissioners (ICBs), NHS 111, ambulance trusts, acute providers, primary care networks, and other system partners.

Support Business Delivery Managers in contract review meetings and respond to commissioner queries as necessary.

Person Specification

Experience

Essential

• Educated to degree level or equivalent experience in a relevant healthcare management field.
• A minimum of 5 years' experience working in a regional or equivalent role within an NHS-commissioned service
• A minimum of 2 years working within an Urgent/Unscheduled Care or Out-of-Hours environment.
• Demonstrable experience of leading multidisciplinary teams across a 24/7 service.
• Strong understanding of NHS urgent and emergency care policy, GP OOH contractual requirements, and CQC regulatory standards.
• Prior experience as a CQC Registered Manager within a comparable service.
• Proven track record of managing budgets, workforce planning, and rota management in a high-volume, high-pressure environment.
• Experience of clinical governance, risk management, and quality improvement methodologies.

Desirable

• Educated to degree level or equivalent experience in a relevant healthcare management field.
• A minimum of 5 years' experience working in a regional or equivalent role within an NHS-commissioned service
• A minimum of 2 years working within an Urgent/Unscheduled Care or Out-of-Hours environment.
• Demonstrable experience of leading multidisciplinary teams across a 24/7 service.
• Strong understanding of NHS urgent and emergency care policy, GP OOH contractual requirements, and CQC regulatory standards.
• Prior experience as a CQC Registered Manager within a comparable service.
• Proven track record of managing budgets, workforce planning, and rota management in a high-volume, high-pressure environment.
• Experience of clinical governance, risk management, and quality improvement methodologies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Partnering Health Ltd

Address

Ailsa House, 3 Turnberry House,

Parkway, Solent Business Park,

Whiteley

PO15 7FJ

United Kingdom

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Strategic Leadership

• Support the Clinical Director and PCN Board in delivering the Network's strategic objectives.
• Provide professional advice on operational, governance and organisational matters.
• Support the development and review of the PCN's annual business plan and work programme.
• Ensure that agreed priorities are translated into clear operational actions.
• Identify opportunities to improve efficiency, collaboration and service delivery across the Network.

Governance and Board Support

• Attend and support PCN Board meetings.
• Prepare agendas, reports and supporting documentation in conjunction with the Clinical Director.
• Ensure accurate minutes and action logs are maintained.
• Monitor progress against Board decisions and agreed actions.
• Maintain governance documentation, policies and organisational records.
• Support compliance with the PCN DES, national guidance and local contractual requirements.
• Maintain oversight of the PCN risk register and ensure risks are appropriately escalated.

Line Management and Professional Support

• Provide line management for the PCN Operations & Workforce Lead.
• Hold regular one-to-one meetings to review progress, priorities and wellbeing.
• Support objective setting, performance development and annual appraisal.
• Provide mentoring, coaching and professional guidance.
• Support the resolution of operational challenges and remove barriers to delivery.
• Escalate significant issues to the Clinical Director where appropriate.

Performance Oversight

• Review delivery against the PCN's objectives, contractual requirements and work plan.
• Monitor key performance indicators and operational reports.
• Provide assurance to the Clinical Director and Board regarding progress and delivery.
• Identify areas of risk or underperformance and work with the Operations & Workforce Lead to develop improvement plans.
• Ensure appropriate reporting arrangements are in place.

Financial Oversight

• Support oversight of PCN budgets and commissioned funding.
• Review financial reports and expenditure with the finance team.
• Support planning for investment of PCN resources.
• Ensure resources are used effectively and in line with agreed priorities

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience
• Evidence of continuing professional development

Personal Attributes

Essential

• Professional and approachable.
• Highly organised with excellent attention to detail.
• Flexible and adaptable.
• Calm under pressure.
• Collaborative and supportive leadership style.
• Able to influence and build effective relationships.
• Committed to continuous improvement and high-quality patient care.
• Full clean driving licence, ability to travel across sites

Experience

Essential

• Significant experience of working within General Practice, Primary Care or the NHS.
• Previous experience in a Practice Manager, PCN Manager or equivalent healthcare management role.
• Experience supporting Boards, committees or senior leadership teams.
• Experience of governance, operational management and organisational development.
• Experience line managing or supervising staff.
• Experience managing multiple stakeholders and competing priorities.
• Excellent organisational and planning skills.
• Strong leadership and interpersonal skills.
• Excellent written and verbal communication.
• High-quality report writing and minute-taking skills.
• Ability to analyse information and provide clear recommendations.
• Excellent IT skills, including Microsoft Office 365.
• Ability to work independently with minimal supervision.

Skills and knowledge

Essential

• Strong understanding of Primary Care Networks and the PCN DES.
• Knowledge of NHS governance and organisational structures.
• Understanding of workforce, finance and performance management within primary care.
• Knowledge of information governance and data protection requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

To provide personalised, holistic support to people with long-term conditions and other specified groups enabling them to access services across the community.

The aims are to

Facilitate holistic care planning and co-ordination of input from different professionals

Provide information and advice to patients about a range of services to promote their health, lifestyle and maintain independence within communities

Facilitate access to services available in the community

Reduce demand on statutory services to prevent avoidable hospital admissions, residential care placements and GP referrals.

The Social Prescriber must have started or willingness to complete the below:

NHS England and NHS Improvement online learning programme

https://www.e-lfh.org.uk/programmes/social-prescribing/

Be enrolled in, undertaking or qualified from appropriate training as set out by the Personalised Care Institute

https://www.england.nhs.uk/personalisedcare/supporting-health-and-care-staff-to-deliver-personalised-care/personalised-care-institute/

Person Specification

Skills and Knowledge

Essential

• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports

Desirable

• Knowledge of the personalised care approach
• Knowledge of community development approaches
• Knowledge of VCSE and community services in the PCN

Personal Attributes

Essential

• Ability to listen, empathise with people and provide person centred support in a non-judgemental way
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Commitment to reducing health inequalities and proactively working to reach people in all communities
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Able to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
• Ability to identify risk and assess, manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals, agencies, when what the person needs is beyond the scope of the link worker role, e.g. when there is a mental health need requiring a qualified practitioner

Experience

Essential

• At least 1 years experience as a Social Prescriber Link Worker
• Experience of working directly in a community development context, adult health and social care, learning support or public health, health improvement including unpaid work
• Experience of supporting people, their families and carers in a related role including unpaid work

Desirable

• Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
• Experience of working with the VCSE sector in a paid or unpaid capacity, including with volunteers and small community groups
• Experience of partnership, collaborative working and of building relationships across a variety of organisations

Qualifications

Essential

• NVQ Level 3 Advanced level or equivalent qualifications or working towards
• Demonstrable commitment to professional and personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Haddenham Health Centre

Stanbridge Road

Haddenham

Aylesbury

Buckinghamshire

HP17 8JX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

1) In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including women's health, surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, referrals and correspondence in a timely manner.

2) Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the Practice.

3) Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

4) Screening patients for disease risk factors and early signs of illness.

5) In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

6) Providing counselling and health education.

7) Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

8) Recording clear and contemporaneous consultation notes to agreed standards.

9) Collecting data for audit purposes.

10) Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).

11) Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

12) Ensuring that all work carried out which carries a private fee is properly recouped and accounted for; e.g. Medical Reports, Insurance reports, Private letters to third Parties etc.

13) In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the practice:

1) Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.

2) A commitment to life-long learning and audit to ensure evidence-based best practice.

3) Contributing to evaluation/audit and clinical standard setting within the Practice.

4) Contributing to the development of computer-based patient records.

5) Contributing to the summarising of patient records and accurate Read-Coding of patient data.

6) Attending training and events organised by the Practice or other agencies, where appropriate.

Confidentiality:

Data protection is a top priority for the Practice. The Data Protection Act places obligations on us to ensure that data is processed lawfully and stored according to its strict provisions. You are required to uphold the Companys data protection policies when dealing with information about patients, carers, colleagues, other healthcare workers. Our work is of highly confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to your dismissal.

Information relating to customers, colleagues, other workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and special category data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

1) Using personal security systems within the workplace according to Practice guidelines.

2) Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

3) Making effective use of training to update knowledge and skills.

4) Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

5) Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

1) Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

2) Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

3) Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

1) In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

2) Participation in a Practice based annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

3) Maintaining skills and knowledge for CPD and accreditation via the annual GP appraisal process.

4) Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

1) Alert other team members to issues of quality and risk.

2) Assess own performance and take accountability for own actions, either directly or under supervision.

3) Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

4) Work effectively with individuals in other agencies to meet patients needs.

5) Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

1) Communicate effectively with other team members.

2) Communicate effectively with patients and carers.

3) Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the planning and implementation of services:

The post-holder will:

1) Apply Practice policies, standards and guidance.

2) Discuss with other members of the team how the policies, standards and guidelines will affect their own work.

3) Participate in clinical audits when requested or where appropriate.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.

Person Specification

Qualifications

Essential

• Full GMC registration with a licence to practice
• Completion of a recognised GP training programme
• Membership of the Royal College of General Practitioners (MRCGP) or equivalent
• Women's Health
• Valid and up-to-date Certificate of Completion of Training (CCT) in General Practice
• Evidence of ongoing professional development (CPD) relevant to primary care
• Experience working within NHS primary care settings

Desirable

• Ability to work within multidisciplinary teams in primary care
• Evidence of commitment to quality improvement and clinical governance
• Experience in using clinical IT systems (e.g., EMIS, SystmOne)
• Current UK driving licence (if applicable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Wand Medical Centre

Address

15 Frank Street

Birmingham

B12 0UF

United Kingdom

Employer's website

https://www.thewandmedicalcentre.nhs.uk/ (Opens in a new tab)