Job description

Job responsibilities

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines.

Person Specification

Skills and Abilities

Essential

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
• Skills for nurturing key relationships and maintaining networks.
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
• Problem solving skills and ability to respond to sudden unexpected demands
• Strategic thinking ability to anticipate
• Attention to detail combined with the ability to extract key messages from complex analysis
• Independent thinker with demonstrated good judgement, problem-solving and analytical skills
• Takes decisions on difficult and contentious issues where they may be a number of courses of action.
• Ability to organise and prioritise an autonomous caseload and meet changing deadlines
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
• Ability to support learning, reflective practice and development of colleagues
• Intermediate keyboard skills
• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
• Understanding of and commitment to equality of opportunity and good working relationships

Desirable

• Ability to co-ordinate complex assessments, reviews and meetings across organisations

Other

Essential

• An ability to maintain confidentiality and trust
• Used to working in a busy environment
• Adaptability, flexibility and ability to cope with uncertainty and change
• Commitment to continuing professional development
• Professional calm and efficient manner
• Effective organiser
• Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
• May be required to travel to ICB Offices and other venues within the ICB area as required
• Car driver

Experience

Essential

• Knowledge and practical understanding of the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care
• Knowledge of the Mental Capacity Act, safeguarding duties, consent, confidentiality and information sharing
• Experience of assessing people with complex health and care needs and producing evidence-based clinical reports
• Experience of multidisciplinary and multi-agency working across health and social care

Desirable

• Experience of care planning, review, risk management and person-centered practice
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint
• A good understanding of the health and social care environment and roles and responsibilities within it

Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
• Registered Nurse (Adult, Mental Health or Learning Disability)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk and Suffolk Integrated Care Board

Address

Norfolk and Suffolk Integrated Care Board

Endeavour House

Russell Road

Ipswich

Suffolk

IP1 2BX

United Kingdom

Employer's website

https://www.norfolkandsuffolk.icb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you an experienced Advanced Nurse or Clinical Practitioner passionate about delivering high-quality patient care? Do you thrive in a fast-paced, dynamic healthcare environment? Practice Plus Group is seeking dedicated healthcare professionals to join our Out of Hours team and make a real difference in the community. Practice Plus Group is a leading provider of urgent care services across the UK, committed to delivering safe, effective, and compassionate care to patients when they need it most outside of regular GP hours. For a map of all our locations please Click Here We can offer a range of sessions to allow you to flexibly choose the right shift pattern for you. In OOH we assess and treat patients who require urgent unscheduled intervention suitable for treatment by general practice clinicians when the GP surgeries are closed. Our referrals come from either 111, via a dedicated health care professional line used by paramedics and district nursing teams or from the AED or MIU. Please contact us directly for all contract options.

Person Specification

Qualifications

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Experience

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Additional Criteria

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

Epsom General Hospital, Dorking Road

Epsom

Surrey

KT187EG

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Check out our videos showcasing why you should grow your career here with us at MPFT:

Why Work for Mental Health Services at MPFT - YouTube

Development and Progression Within Mental Health Services at MPFT - YouTube

The team provides input to people across South Staffordshire, working out of bases in Cannock, Stafford, Lichfield and Burton, as well as peoples homes, GP surgeries, other public settings, and occasionally inpatient settings. Due to the variability expected within the role, the successful applicant must be able to travel across the geographical area. We anticipate that the role will be predominantly cover the localities of Lichfield/Tamworth/Burton.

We encourage candidates to bring their authentic selves to work, and as such value applicants from diverse backgrounds and with varied experiences.

The team covers the whole of South Staffordshire, with bases in four major areas Cannock, Stafford, Lichfield and Burton. Travel across the patch is a requirement of this role, and work may take place within bases, peoples homes, and other community locations. This role is not suitable for home-working.

As we anticipate a high volume of applicants, we reserve the right to close this advert early. However, we would love to talk to you about this role and our service; please feel free to get in touch either before or after you make an application Dr. Anna Hooper (Principal Clinical Psychologist) 0300 303 3427,[email protected] or Celeste Callaghan (Operational Lead) 0300 303 3428, [email protected].

Person Specification

Qualifications

Essential

• A First or Upper Second honours degree in psychology OR a lower class with a post-graduate qualification e.g.: Masters degree.
• Entitlement to graduate membership of the British Psychological Society.
• Experience of working in an inpatient or outpatient or community setting

Desirable

• Further training in relevant areas of professional psychology, mental health practice, and/or research design and analysis.

Experience

Essential

• Significant experience of face-to-face work with psychology and mental health clients
• Has experience of working alongside other staff.

Desirable

• Experience of working with people with severe and enduring mental health problems
• Experience of assisting in delivery of group-based treatment
• Has worked with clinical psychologists and has an awareness of professional standards/issues.
• Experience of working within multi-disciplinary settings and multi-agency settings.

Skills & Knowledge

Essential

• High level communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive
• An understanding of the needs and difficulties of people with mental health problems or other disabilities.
• An ability to apply existing psychological knowledge to an acute or community mental health context.
• An understanding of psychology applied to health care

Desirable

• Experience of working with young adults or those experiencing psychosis
• Knowledge and skills specifically relevant to Early Intervention in Psychosis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

South Staffordshire

Cannock/Stafford/Lichfield/Burton

ST16 3SR

United Kingdom

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Have a look at the job description and if you like what you see then apply today.

Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution, your NHS needs you!!!

For further details regarding the job role please see the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

• Typing, Audio and Word/Text Processing skills to RSA III or equivalent knowledge acquired through further experience
• GCSE English Language Grade C or equivalent

Desirable

• Medical secretary qualifications
• Shorthand minimum 90 wpm
• 4 GCSE Grade C or equivalent
• NVQ III or equivalent
• AMSPAR - Medical Terminology Certificate
• Stage 1 - Management Development or equivalent
• D32/33 Assessor Award or equivalent

Experience

Essential

• Recent Medical Secretarial experience
• Knowledge of medical terminology
• Knowledge of PAS
• Knowledge of 18 week RTT pathway

Knowledge, skills, aptitudes

Essential

• Ability to complete tasks accurately and efficiently.
• Ability to work on own initiative and prioritise workload to achieve deadlines.
• Good written and verbal communication skills.
• Competent Microsoft Word User.
• Ability to communicate and work in a team
• Awareness and Knowledge of the dignity in care agenda.
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework

Desirable

• Validation of 18 week RTT pathway

Specific Requirements

Essential

• Conscientious in standard of work produced
• Ability to work under pressure
• Clear understanding of the importance of confidentiality

Desirable

• Readiness to try new things
• Adaptable to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Pilgrim Hospital

Boston

PE21 9QS

United Kingdom

Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Purpose of role:

To ensure good quality nursing care is available and delivered to residents, and that support workers are safely and appropriately led, supervised and supported throughout their shift. To create and maintain care plans in conjunction with residents and their families/friends.

Specific Responsibilities:

To be directly responsible to the General Manager

To be the clinical lead in charge of the home in the absence of manager or senior nurses.

To work closely with the GP and other members of the wider multiple disciplinary team

To provide care to a high standard in the following:

• End of life care
• Continence assessments
• Catheter care
• Diabetes management
• Wound care
• Assessment of unwell residents
• Clinical Observations
• Venepuncture

• Confirmation of death
• Pressure area assessment and care
• Swallowing assessments

(This list is not exhaustive and may be adapted depending on the needs of the organisation and residents in the home).

To work alongside unqualified care staff as mentor/teacher whilst on shift, developing their understanding of nursing care, and, where appropriate, teaching them the skills to take on delegated clinical tasks.as per general manager guidance

To deliver supervision meetings for care staff, in partnership with Team Leaders and wider management team

To participate in the on-call rota shared with other Nurses/Support Team Managers/management

To administer medications and carry out medication rounds when required

To maintain up to date evidence based practice and valid NMC PIN

To attend regular clinical supervisions

To attend handovers and work in partnership with Team Leaders to ensure care staff deliver tasks and attend to residents appropriately and to the required standards

To maintaining good team relationships with all staff members throughout the home

To role model behaviours, a sound work ethic and Ardale ethos at all times to junior staff, residents and visitors

Accountabilities:

Positive management feedback

Care staff are well supported and trained

Care delivery and clinical issues are handled and delivered in an exemplary manner

Resident care, welfare and safety is embedded as the most important aspect of our operation

Positive resident and family feedback

Person Specification

Qualifications

Essential

• A friendly and approachable manner
• Ability to learn and develop independently
• A proven ability to work succesfully as part of a team
• A demonstrated ability to prioritse and work under pressure
• Excellent verbal communication skills
• Nursing qualification DiPHE/BSc
• The ability to work efficiently, effectively, diligently and courteously without the need for close supervision
• A commitment to working with people in a person centred approach
• Demonstrable emotional warmth, compassion, kindness and empathy
• The ability and willingness to take on additional responsibilities and accountabilities as the job role develops
• The ability to acknowledge your own limits and ask for assistance and support when needed

Desirable

• IT literate
• Community Nursing experience
• The ability to train others to carry out delegated tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ardale Ltd

Address

Welwyn Grange

Broadwater Road

Welwyn Garden City

AL7 3EG

United Kingdom

Employer's website

https://oakhamgrange.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

• Welcome and assist patients and visitors in a professional, courteous and compassionate manner.
• Answer telephone calls promptly and deal with enquiries appropriately, maintaining a calm and helpful approach at all times.
• Book, amend and cancel appointments in accordance with practice procedures.
• Signpost patients to appropriate healthcare professionals, services and organisations where required.
• Process prescription requests and other patient enquiries accurately and efficiently.
• Register new patients and maintain accurate and up-to-date patient information.
• Ensure patient records and information are handled accurately and confidentially, in line with practice policies and information governance requirements.
• Receive and process administrative requests, messages and correspondence.
• Liaise effectively with GPs, nurses, healthcare professionals and the wider practice team.
• Support the practice with general administrative duties, including filing, scanning, photocopying and data entry.
• Assist with the smooth running of reception and waiting areas, ensuring patients receive a positive experience.
• Deal appropriately with sensitive or difficult situations, escalating concerns to the appropriate member of staff when necessary.
• Maintain a high level of confidentiality and professionalism at all times.
• Follow practice policies, procedures and protocols, including those relating to safeguarding, infection prevention and health and safety.
• Attend staff meetings, training and development sessions as required.
• Undertake any other reasonable duties appropriate to the role and level of responsibility.

The Receptionist will work as an integral member of the practice team, contributing to a positive and supportive working environment. The role requires flexibility, good communication skills and the ability to prioritise and manage competing demands within a busy GP practice.

The successful candidate will be committed to providing high-quality patient care and will demonstrate a positive, respectful and professional approach to patients, colleagues and other healthcare professionals.

Person Specification

Experience

Essential

• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.

Additional

Essential

• Caring, compassionate and patient-focused approach.
• Reliable, punctual and flexible.
• Positive attitude and willingness to learn.
• Respectful and professional towards patients, colleagues and other healthcare professionals.
• Demonstrates a commitment to confidentiality and patient dignity.

Desirable

• Previous experience working within a GP practice, NHS or other healthcare environment.
• Experience using primary care clinical systems such as EMIS or SystmOne.

Qualifications

Essential

• Qualifications and Experience
• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.

Desirable

• Experience using primary care clinical systems such as EMIS or SystmOne.
• Understanding of NHS primary care services and the role of general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenfields Medical Practice

Address

12 Terrace Street

Hyson Green

Nottingham

NG7 6ER

United Kingdom

Employer's website

https://www.omsharma.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

See attached Job Description.

Provide comprehensive primary care services to a diverse patient population, including assessment, diagnosis, treatment, and ongoing management of acute and chronic medical conditions. Prescribe medications appropriately, and make referrals to secondary care and community services when required. Maintain accurate and timely clinical records using electronic patient record systems. Participate in multidisciplinary team working, clinical meetings, safeguarding activities, quality improvement initiatives, and practice development.

Fixed term contract ending 31st March 2027, 2 sessions per week.

Person Specification

Qualifications

Essential

• - Fully qualified GP with current General Medical Council (GMC) registration and license to practice
• - Strong commitment to patient-centred care and clinical excellence
• - Excellent communication and interpersonal skills with patients, colleagues and wider healthcare teams

Desirable

• - Local Knowledge & Enhanced Skills
• - Familiarity with local referral pathways, community services and prescribing formularies
• - Experience managing digital workflows efficiently including processing pathology results, clinical correspondence and repeat prescriptions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bankfield Surgery

Address

Bankfield Surgery

15 Huddersfield Road

Elland

West Yorkshire

HX5 9BA

United Kingdom

Employer's website

http://www.bankfieldsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties will include, but are not limited to:

• Booking appointments for patients following care navigation ensuring patients access the most appropriate services within the practice
• Scanning and workflowing incoming correspondence within the clinical system
• Dealing with general enquiries from patients and prioritising the management of these
• Dealing with repeat prescription orders and prescription queries
• Managing your time and workload efficiently
• Assisting with the smooth running of clinics and surgeries
• Providing help and advice to all visitors to the surgery and the building
• Registration of new patients to the Practice
• Process patients change of address and contact details within the clinical system
• Dealing with tasks that clinicians may assign to you in an effective and timely manner
• Covering colleagues shifts in the event of sickness or annual leave
• Effective communication between staff, the practice, patients and other agencies
• Understanding and implementation of the practice protocols and procedures
• Carrying out the daily tasks set for you by the Office Manager
• Attending training and staff meetings as required
• Supporting with other reasonable duties as required
• Follow the practices Infection Prevention & Control policies and protocols

Person Specification

Experience

Essential

• Relevant experience of working within a busy office environment

Desirable

• Experience of working within the NHS
• Experience using SystmOne

Skills and Qualities

Essential

• Competent user of the Microsoft Office Suite (Word, Excel, and Outlook)
• Deal with confidential matters in a sensitive way.
• File documents in logical format.
• Prioritise and work on a number of different tasks simultaneously.
• Excellent communication skills (both written and oral).
• Willingness to undertake a wide range of duties.
• The ability to solve problems under pressure.
• Work with minimum supervision.
• Possess excellent time management skills
• Willingness to learn and develop new skills
• Ability to work as part of a team and on your own initiative
• Be decisive yet maintain a customer-focused approach
• Trustworthy, honest, reliable, caring and sympathetic

Qualifications

Essential

• 5 GCSEs, or equivalent (inc Maths and English)
• Evidence of a commitment to continuing professional development.

Desirable

• RSA Stage I or II typing and/or Word Processing or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Warrengate Medical Centre

Address

Upper Warrengate

Wakefield

West Yorkshire

WF1 4PR

United Kingdom

Employer's website

https://www.warrengate.org.uk (Opens in a new tab)

Job description

Job responsibilities

What inspired you to become a nurse?

Was it the desire to make a real difference through Kind Care? Or the drive to keep learning and growing in a profession thats always evolving working side by side with multi-disciplinary teams?

Whatever your reason for choosing care, at HC-One The Kind Care Company we offer a career where your compassion and dedication are truly valued.

Whether youre an experienced registered nurse or looking for a new and meaningful direction, working in a care home environment can be incredibly fulfilling.

Its a role that reflects the true heart of nursing combining clinical expertise with the opportunity to form genuine, lasting connections with Residents and their families.

Were looking for kind, compassionate nurses to join our committed care home teams. In return, we offer competitive, experience-based pay and an attractive package of rewarding benefits.

At HC-One, kindness is more than a wordits a way of life. We believe that caring for people means caring about what matters most to them, so we can support them to live their best possible lives.

To provide the kindest possible care, everyone at HC-One brings and nurtures five key qualitieswhat we call Kindness the HC-One Way:

• We are curiousasking questions, seeking to understand.
• We are compassionatewalking in the shoes of others.
• We are creativefinding practical ways to make things happen.
• We are courageoussupporting residents to live the life they choose.
• And we are dependablepeople can always count on us.

We champion inclusivity, fostering a workplace where everyone feels valued, respected, and empowered to be themselves. Our diverse workforce helps us learn from one another and better reflect the communities we serve. We welcome applicants from all backgrounds into our HC-One family and prioritise inclusive working practices across everything we do.

We are also enhancing the way we support residents through digital care planning. This technology is helping us streamline care, improve outcomes, and make daily tasks more efficient. As we continue to grow our digital capabilities, were looking for team members who are comfortable with technologyor open to learning. You'll be supported every step of the way.

We care about our colleagues and are committed to supporting your personal and professional development. From the moment you receive a job offer, we aim for the quickest possible turnaround to get you started, with full support every step of the way. With clear career pathways, continuous professional development, and postgraduate programmes, HC-One will invest in your growthopening up opportunities at regional and national levels.

Please note: We are only able to consider applications from individuals who already have the full right to work in the UK. Unfortunately, we cannot offer sponsorship or accept applications from those on a time-limited visa. Applications that do not meet this criteria will not be progressed.

• Paid Enhanced DBS/PVG
• Pay rate is subject to experience and qualifications
• Free uniform
• Homemade meals whilst on shift
• Company pension scheme
• 28 days annual leave inclusive of bank holidays (contract dependent)
• Group life Assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development opportunities, with dedicated support to achieve additional qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16.
• An opportunity to learn from experienced Colleagues as part of an outstanding and committed team.
• Colleague discounts access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their families access to 24/7 365 support for a whole range of issues including physical, mental, and financial issues
• Excellent Colleague recognition schemes such as Kindness in Care and Long Service Awards
• An attractive refer a friend scheme of up to £1000 per referral, depending on the role

Person Specification

Qualifications

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Experience

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Additional Criteria

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HC-One

Address

Southgate House

Archer Street

Darlington

Co Durham

DL3 6AH

United Kingdom

Employer's website

https://apply.hc-one.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Other Responsibilities:

To understand performance targets and achieve agreed KPIs.

To ensure clinical resource and appointment allocation are used in the most effective way.

To support with information on complaints, concerns and incidents, working with the relevant Manager to resolve them in effective and timely way.

To support change to both the service and the structure of the Surgery.

To undertake any other duties commensurate with the post holders role as agreed with the Team Leader.

Attending training and events organised by the Surgery or other agencies, where appropriate.

Communication

Adapt communication style and content to reflect different type of people when making contact.

Ability to receive sensitive or contentious information and process appropriately.

Promote positivity and effective working relationships with commissioners, other health care providers and other key health care providers and other key partners to support an integrated approach to high quality patient care.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

Whilst performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, careers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

Maintain the standards required for the health, safety and security knowledge & understanding as defined in the Surgery Health & Safety Policy.

Use personal security systems within the workplace according to Surgery guidelines.

Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.

Make effective use of training to update knowledge and skills.

Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Report potential & actual risks identified.

Equality and Diversity

Support the equality, diversity and rights of patients, carers and colleagues, and challenge behaviours that fall below the standards required.

Quality

Strive to improve quality within the Surgery.

Assess own performance, ensuring competence, and being accountable for own actions, either directly or under supervision.

Contribute to the quality assurance process and effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to ensure the best care for the patient.

Effectively manage own time, workload and resources.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

Maintain and update relevant Surgery policies, standards and guidance as directed by the Managers and Partners.

Participate in discussions with members of the team on how the policies, standards and guidelines will affect their work.

Participate in audits & meetings where appropriate.

Recognise the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, careers and colleagues

Behave in a manner which is welcoming to an individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

Participate in any training program implemented

Attend monthly whole practice meetings / team meetings to ensure continued understanding and up to date knowledge relating to practice systems and processes.

Identify personal development and training needs.

Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Participate in continuing education to maintain a contemporary level of professional knowledge and skill.

Contribution to the Implementation of Services

Maintain and update relevant Surgery policies, standards and guidance as directed by the Managers and Partners.

Participate in discussions with members of the team on how the policies, standards and guidelines will affect their work.

Participate in audits & meetings where appropriate.

Essential

Good standard of education.

Excellent communication and customer service skills.

Strong attention to detail and accuracy.

Good organisational skills with the ability to prioritise workload and manage competing demands.

Ability to work independently and as part of a multidisciplinary team.

Problem-solving skills and the ability to work under pressure.

Professional, reliable and trustworthy approach.

Ability to maintain confidentiality at all times.

Desirable

Previous experience in a GP practice, pharmacy or medicines management setting.

NVQ Level 2 in Pharmacy Services or equivalent pharmacy-related experience.

Experience of handling prescription queries and medicines management processes.

Person Specification

Qualifications

Essential

• Essential
• Good standard of education.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Good organisational skills with the ability to prioritise workload and manage competing demands.
• Ability to work independently and as part of a multidisciplinary team.
• Problem-solving skills and the ability to work under pressure.
• Professional, reliable and trustworthy approach.
• Ability to maintain confidentiality at all times.

Desirable

• Desirable
• Previous experience in a GP practice, pharmacy or medicines management setting.
• NVQ Level 2 in Pharmacy Services or equivalent pharmacy-related experience.
• Experience of handling prescription queries and medicines management processes.

Experience

Essential

• Pharmacy background or Previous GP prescription experience

Desirable

• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ansdell Medical Centre

Address

Albany Road

Lytham St. Annes

Ansdell

FY8 4GW

United Kingdom

Employer's website

https://www.ansdellmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines

Person Specification

Experience

Essential

• Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent.
• Evidence of post qualifying and continuing professional development.
• Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
• Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations.

Desirable

• Member of relevant professional body

Other

Essential

• Used to working in a busy environment on rotational shifts covering 7 days
• Adaptability, flexibility and ability to cope with uncertainty and change
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
• Professional calm and efficient manner
• Effective organizer, influencer and networker

Skills

Essential

• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Negotiate on difficult and controversial issues including
• performance and change.
• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to analyse complex facts and situations and develop a range of options
• Takes decisions on difficult and contentious issues where there may be a number of courses of action.
• Strategic thinking ability to anticipate and resolve problems
• before they arise
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
• Must be able to prioritise own work effectively and be able to direct activities of others.
• Experience of managing and motivating a team and reviewing performance of the individuals.
• Working knowledge of Microsoft Office with intermediate keyboard
• skills.

Desirable

• Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful
• Projects

Autonomy Freedom to Act

Essential

• Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
• Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on
• policy implementation)

Equality & Diversity

Essential

• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management
• systems in the area

Financial and Physical Resources

Essential

• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk and Suffolk Integrated Care Board

Address

Norfolk and Suffolk Integrated Care Board

Endeavour House

Russell Road

Ipswich

Suffolk

IP1 2BX

United Kingdom

Employer's website

https://www.norfolkandsuffolk.icb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:

The following are core responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Clinically code data on EMIS.
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary.
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.
• Complete opening and closing procedures.

In addition to the core responsibilities, the Patient Services Advisor may be requested to:

• As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Support with induction and ongoing training of new staff.
• Support administrative staff, providing cover during staff absences.
• Action incoming emails and correspondence as necessary.
• Book/arranging minor op appointments and sending relevant information to patients.
• Collate and send back information on patients that were registered temporarily at the practice.
• Scan patient related documentation and attach scanned documents to patients healthcare records.
• Monitor and order practice stationery supplies including registration and prescription forms .
• Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.
• Partake in audit as directed by the audit lead

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent

Experience

Essential

• Excellent communications skills, oral and written
• Excellent Customer Service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Churchmere Medical Group

Address

Trimpley Street

Ellesmere

Shropshire

SY12 0DB

United Kingdom

Employer's website

https://www.churchmere.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As an IUC General Practitioner within the National Homeworking Clinical Team, you will deliver safe, effective clinical assessment and diagnosis through telephone, email and online video consultations. You will provide timely advice, treatment decisions and onward referrals for patients requiring enhanced clinical assessment. Working within Practice Plus Group IUCs Clinical Assessment Service, you will support a 24/7 service that works alongside NHS 111 and Out of Hours services, helping patients access the most appropriate care without unnecessary repeat assessments. You will function autonomously within your scope of practice while collaborating closely with a multi-disciplinary team to deliver evidence-based care, support fellow clinicians and ensure patients receive the right care at the right time. Prescribing responsibilities form part of the role where appropriate. This is an opportunity to make a meaningful impact in urgent care while contributing to service quality, clinical excellence and the development of effective models of care delivery. This is a fully remote role with an opportunity to support every part of our service as a specialist clinician to assist with the changing demand across the UK. Please discuss contract types with your relevant recruiter.

Person Specification

Qualifications

Essential

• Please see JD attached

Desirable

• Please see JD attached

Experience

Essential

• Please see JD attached

Desirable

• Please see JD attached

Additional Criteria

Essential

• Please see JD attached

Desirable

• Please see JD attached

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

Hawker House

Napier Court, 5-6 Napier Road

Reading

Berkshire

RG1 8BW

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

The post holder is an experienced nurse who, acting within their professional boundaries, will provide care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care. They will demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills, for patients within the general practice. The post holder will demonstrate critical thinking in the clinical decision-making process. They will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures.

Particular emphasis will be on carrying out acute home visits, supporting frail and palliative patients and our patients in nursing homes which will require a weekly ward round. There will be a requirement for the individual to lead on our Multidisciplinary team for complex cases across the health and social care system.

Communication

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment

Communicate with and support patients who are receiving bad news

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating

Anticipate barriers to communication and take action to improve communication

Maintain effective communication within the practice environment and with external stakeholders

Act as an advocate for patients and colleagues

Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate

Delivering a quality service

Recognise and work within own competence and professional code of conduct as regulated by the NMC.

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures

Prioritise, organise and manage own workload in a manner that maintains and promotes quality

Deliver care according to NICE guidelines and evidence-based care

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation

Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required

In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate

Evaluate patients response to health care provision and the effectiveness of care

Support and participate in shared learning across the practice and wider organisation

Use a structured framework (eg root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events

Assess the impact of policy implementation on care delivery

Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance

Leadership personal and people development

Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role mode

Support staff development in order to maximise potential

Critically evaluate and review innovations and developments that are relevant to the area of work

Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services

Take a lead role in planning and implementing changes within the area of care and responsibility

Contribute to the development of local guidelines, protocols and standards

Team working

Understand own role and scope and identify how this may develop over time

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence

Create clear referral mechanisms to meet patient need

Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team

Work effectively with others to clearly define values, direction and policies impacting upon care delivery

Discuss, highlight and work with the team to create opportunities to improve patient care

Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team

Agree plans and outcomes by which to measure success

Management of risk

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines

Apply infection-control measures within the practice according to local and national guidelines

Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all

Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice

Managing information

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information

Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes

Manage information searches using the internet and local library databases

Understand responsibility of self and others to the practice and primary care trust regarding the Freedom and Information Act

Learning and development

Undertake mentorship for more junior staff, assessing competence against set standards

Undertake clinical learning and development in the area of Womens Health, as part of the continued growth of Womens Health Wednesdays, working alongside Operations Managers to enhance the service.

Disseminate learning and information gained to other practice staff in order to share good practice and inform others about current and future developments (eg courses and conferences)

Assess own learning needs and undertake learning as appropriate

Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning

Work with the Managing Partner, Operations Managers and GP Partners to develop a holistic approach to health and wellbeing, using innovative practice to link medicine, community solutions and social care to address those patients that may be lonely and isolated.

Equality and diversity

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity

Enable others to promote equality and diversity in a non-discriminatory culture

Support people who need assistance in exercising their rights

Monitor and evaluate adherence to local chaperoning policies

Act as a role model in the observance of equality and diversity good practice

Accept the rights of individuals to choose their care providers, participate in care and refuse care

Assist patients from marginalised groups to access quality care

Undertake any training required in order to meet the needs of the practice

Person Specification

Experience

Essential

• Experience of delivering safe and compassionate patient care in a GP practice setting
• Ability to undertake clinical assessment within scope of competence Ability to maintain accurate and timely clinical records
• Strong communication and interpersonal skills
• Ability to work both independently and as part of a multidisciplinary team
• Good organisational skills and ability to manage competing priorities
• Understanding of infection prevention and control principles
• Awareness of safeguarding responsibilities
• Competent IT skills
• Willingness to work across both Cheadle and Alvanley sites when required

Skills and Personal Qualities

Essential

• Kind, professional and patient-focused approach
• Ability to adapt your style of work around practice systems to ensure a consistent approach across our team
• Reliable and adaptable
• Willingness to learn and develop
• Able to recognise professional limits and ask for support appropriately
• Able to prioritise workload safely
• Able to work in a busy general practice environment
• Good attention to detail
• Commitment to high standards of care

Qualifications

Essential

• Qualified Advanced Nurse Practitioner
• Independent Prescriber
• Cervical cytology qualification
• Immunisation and vaccination training
• Long-term condition management training including Diabetes, asthma, COPD and cardiovascular disease training
• Contraception or womens health training
• Travel health training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheadle Medical Practice

Address

1-5 Ashfield Crescent

Cheadle

Cheshire

SK8 1BH

United Kingdom

Employer's website

https://www.cheadlemedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Process incoming and outgoing mail.

b. To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management.

c. To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician.

d. To report any significant events that occur in relation to document management and participate in any associated learning from incidents

e. File and store records as required

f. Photocopy documentation as required

g. Searches/claims/recalls for QOF.

h. Process changes to patient registration, deduction of record and new patient registration

i. Input data into the patients healthcare records as necessary

j. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

k. Always maintain a clean, tidy, effective working area

l. Support all clinical staff with general administrative tasks as requested

m. Help us work towards an outstanding rating with CQC

Person Specification

Qualifications

Essential

• Educated to GCSE level

Desirable

• Administrative qualifications.

Experience

Essential

• Numerate and IT Literate.
• Experience in customer service.
• Excellent communication skills (verbal and written)
• Experience in dealing with members of the public
• Organisational Skills
• Ability to work as part of an integrated multi-skilled team
• Ability to work under pressure and in a changing environment.
• Attention to detail maintaining accurate records.
• Working with confidential, sensitive information with an understanding, acceptance, and adherence to the need for strict confidentiality
• Flexible and adaptable to cope with the breadth and pace of changes.

Desirable

• Experience of EMIS Web
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Walk Surgery

Address

21 West Walk

Yate

Bristol

BS37 4AX

United Kingdom

Employer's website

https://www.westwalksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the salaried GP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. The delivery of highly effective medical care to the entitled population

b. The provision of services commensurate with the PMS contract

c. Generic prescribing adhering to local and national guidance

d. Effective management of long-term conditions

e. Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

f. On a rotational basis, undertake telephone triage and duty doctor roles

g. Maintain accurate clinical records in conjunction with good practice, policy and guidance

h. Working collaboratively, accepting an equal share of the practice workload

i. Adhere to best practice recommended through clinical guidelines and the audit process

j. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

k. Accept delegated responsibility for a specific area (or areas) or the QOF

l. Attend and contribute effectively to practice meetings as required

m. Contribute effectively to the development and maintenance of the practice including; clinical governance, training, financial management and HR

n. Ensure compliance with the appraisal process

o. Prepare and complete the revalidation process

p. Commit to self-learning and instil an ethos of continuing professional development across the practice team

q. Support the training of medical students from all clinical disciplines

r. Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

s. Review and adhere to practice protocols and policies at all times

t. Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

Secondary Responsibilities

In addition to the primary responsibilities, the salaried GP may be requested to:

a. Participate in practice audits as requested by the audit lead

b. Participate in local initiatives to enhance service delivery and patient care

Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA)

Generic Responsibilities

All staff at Hartwood Healthcare have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Hartwood Healthcare must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Hartwood Healthcare, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 27 days leave each year and should be encouraged to take all of their leave entitlement.

Person Specification

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance Project lead as required with CQC, ICB and QOF

Experience

Essential

• Experience of working in a primary care environment Experience of continued professional development Experience of QOF and clinical audit Minimum of two years as a salaried GP General understanding of the PMS contract

Desirable

• Experience of medicines management Experience of ICB initiatives

Qualifications

Essential

• Qualified GP MRCGP Vocational Training Certificate or equivalent JCPTGP General Practitioner (Certificate of Completion of Training CCT)

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook EMIS user skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources Punctual and committed to supporting the team effort

Eligibility

Essential

• Full GMC Registration National Performers List registration Appropriate defence indemnity (MPS/MDU) Eligibility to practice in the UK independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hartwood Healthcare

Address

Hartcliffe Health Centre

Hareclive Road

Bristol

BS13 0JP

United Kingdom

Employer's website

https://www.hartwood.nhs.uk/ (Opens in a new tab)