Job description

Job responsibilities

Medical Receptionist

Hours:37.5 hours per week, happy to discuss

Salary: £12.80

Job Overview

We are looking to recruit a friendly, enthusiastic, and reliable Receptionist to join our busy team.

This is an excellent opportunity for someone looking to begin a career in general practice. Previous experience working in a GP surgery is essential, we useSystmOne clinical system.

As the first point of contact for our patients, you will play an important role in providing a professional, caring, and efficient service, ensuring patients receive the support and assistance they need.

Main Duties and Responsibilities

• Welcome patients and visitors in a friendly, professional, and compassionate manner.
• Answer telephone calls promptly and deal with patient enquiries courteously and efficiently.
• Book, amend, and cancel appointments using the practice clinical system.
• Receive and process prescription requests in accordance with practice procedures.
• Signpost patients to the most appropriate clinician or service.
• Maintain accurate patient records while ensuring strict confidentiality at all times.
• Carry out general administrative duties including scanning, filing, photocopying, and document management.
• Work closely with GPs, nurses, and the wider practice team to support the smooth running of the practice.
• Help maintain a welcoming, safe, and organised reception environment.
• Knowledge of prescriptions

Person Specification

Experience

Essential

• Essential
• Has excellent communication and interpersonal skills.
• Is friendly, approachable, and enjoys helping people.
• Demonstrates empathy, patience, and professionalism.
• Has good IT skills and is confident using computers.
• Can work calmly and efficiently in a busy environment.
• Is organised, reliable, and able to prioritise workload.
• Has excellent attention to detail and maintains confidentiality.
• Works well both independently and as part of a team.
• Previous experience in reception (gp surgery)
• Experience working with the public.
• Knowledge of NHS services or general practice
• Experience using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Queensview Medical Centre

Address

Queensview Medical Centre

Thornton Road

Northampton

Northamptonshire

NN2 6LS

United Kingdom

Employer's website

https://www.queensviewmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Care Coordinator Primary Responsibilities:

To act as a key point of communication between the Practice and GP Practices within the Primary Care Network and other healthcare organisations.

Working to the standards and founding principles set by the Practice.

Provide caring, un-biased and timely support to patients and other individuals accessing the Practice.

Input data into the patients healthcare record as necessary.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Maintaining and monitoring the practice appointment system.

Keeping patients informed of their appointments should they be delayed or cancelled. Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signposting - receive, assist and direct patients in accessing the appropriate service or healthcare professional.

Initiating contact with and responding to, requests from patients, team members and external agencies. Read code data on EMIS Web.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into the patients healthcare records as necessary.

Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner.

Processing incoming mail and electronic mail as appropriate.

Carry out system searches as requested.

Maintain a clean, tidy, effective working area at all times.

Monitor and maintain the reception area and notice boards.

Support all clinical staff with general tasks as requested.

Maintaining the efficient patient records system, including filing and following requests.

The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job and the right to update the job description from time to time to reflect changes in or to the job.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)
• AMSPAR Qualification
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• Experience of working in a general practice setting

Desirable

• Knowledge of medical terminology
• Experience working with healthcare professionals across the NHS Network

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Clinical environment experience; hospital, general practice

Desirable

• Knowledge of Information Governance and Data Quality regulations and legislation
• Medical Clinical system experience; EMIS Web, System One

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

STANFORD MEDICAL CENTRE

Address

175 Preston Road

Brighton

BN1 6AG

United Kingdom

Employer's website

https://www.stanfordmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

Person Specification

Education/Qualification

Essential

• Registered allied health care professional or registered nurse
• Degree/ masters level qualification relevant to community practice or Evidence of recent CPD
• Post-graduate management and/or leadership training
• Clinical supervisor training
• Specialist Community Practitioner/District Nursing qualification

Desirable

• Post Graduate masters level modular training
• Non medical prescribing

Experience

Essential

• Significant post-qualification experience in a relevant clinical field
• Demonstrate broad experience post registration working in a variety of clinical settings.
• In depth experience of working within multi agency / multi-disciplinary team
• Experience of working with single assessment process
• Experience participating in a research or audit project and implementing full audit cycle
• Experience in mentorship role
• Experience of leading and managing a team

Desirable

• Experience of managing a budget
• Experience of managing and investigating complaints
• Experience of managing and investigating serious incidents
• Experience of undertaking service analysis / deep dive reviews.

Skills and Knowledge

Essential

• Experience of implementing change management programmes e.g. service development
• Demonstrate advanced leadership & management skills

Desirable

• Advanced computer literacy

Other

Essential

• Experience of electronic clinical systems
• As this is a community-based role, with travel between patient homes, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Desirable

• Experience of delivering a mobile working solution

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central London Community Health Trust

Address

Potters Bar Community Hospital

Barnet Road

Potters Bar

EN6 2RY

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

About us

Waterside PCN provides proactive and coordinated care to 43,000 patients. We have a strong focus on health promotion and personalised care, supporting people to make informed decisions about their health and social care.

We are a dynamic, friendly, and supportive PCN with significant experience in training healthcare professionals and offering new models of care utilising a diverse skill mix of professionals

Job Overview

There has never been a more exciting time to work in primary care, and Waterside Primary Care Network (PCN) is expanding its Clinical Team.

We are seeking to recruit a positive, caring and self-motivated individual to take on the role and work in our Urgent Care Centre.

Main duties of the job

As an Urgent Care Paramedic you will be a leading example of clinical excellence, with a minimum of two years experience, supporting colleagues in the department, and providing advanced level clinical assessment and care. With a range of diagnostics available to aid your clinical examination, the UCC environment is an ideal place to consolidate previous experience of Emergency Department, Walk in Centres, GP Practices or OOH environments.

Qualifications

Registered Paramedic Qualification (HCPC), Degree in MSc modules in Advanced Clinical Skills/Diagnostics.

Has completed their two-year consolidation of learning period as a newly qualified paramedic.

Currently working towards developing at masters level or equivalent, capability in paramedic areas of practice

Within six months of commencement complete their clinical pillar competencies of paramedics. FCP/AP road map to practice

Interested?

For an informal discussion please contact Dr Jessica Pickford, PCN Clinical Director ; via email [email protected]

Person Specification

Qualifications

Essential

• - Registered Paramedic Qualification (HCPC), Degree in MSc modules in Advanced Clinical Skills/Diagnostics.
• - Has completed their two-year consolidation of learning period as a newly qualified paramedic.
• - Currently working towards developing at masters level or equivalent, capability in paramedic areas of practice
• - Within six months of commencement complete their clinical pillar competencies of paramedics. FCP/AP road map to practice

Experience

Essential

• - Ability to work flexibly to meet UCH & Practice demands
• - Ability to communicate effectively with colleagues, patients, relatives, nurses, other staff, and agencies.
• - Caring attitude to patients
• - Must value and appreciate the worth of others.
• - A recognition of the importance of showing respect, dignity and compassion to patients and colleagues.
• - Commitment to continuing clinical education and professional development.
• - Minimum of 2 years post qualification experience,
• - An appreciation of the nature of GPs and general practices
• - Experience of managing / developing a team
• - Understand the aims of current healthcare policy within primary care
• - Has attention to detail, able to work accurately, identifying errors quickly and easily
• - Can effectively manage allocated resources
• - Produce timely and informative reports
• - Excellent understanding of data protection and confidentiality issues
• - Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to come up with solutions
• - Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals.
• - Excellent organisational and time management skills
• - Understanding of budget and health and social care data
• - Committed to own continuing personal development and an ability to support others to develop and progress

Desirable

• - Computer literate with an ability to use the required GP clinical systems
• - Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
• - Politically astute with an ability to sensitively manage complexity and uncertainty

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Red & Green Practice

Address

Hythe Hospital

Beaulieu Road

Hythe

Southampton

SO45 5WX

United Kingdom

Employer's website

https://www.redandgreenpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you an experienced Health Care Assistance looking for a dynamic and rewarding role?

Join SELDOC, a successful GP cooperative with over 30 years of service, delivering high quality primary and urgent care to 2 million patients across South London. As part of our dedicated team, youll have the flexibility to work on-site or remotely, conducting telephone consultations or seeing patients face-to-face at our bases.

We are seeking experienced and motivated Health Care Assistants to join our Urgent Treatment Centre team. As an HCA, you will alongside Emergency Nurse Practitioners (ENPS), General Practitioners (GPs) and collaboratively across the UTC, Emergency Department, and wider hospital services, supporting the GPs and ENPS in the management of a diverse caseload of patients presenting with urgent and emergency needs.

You should have a NVQ Level 2 (or equivalent) qualification, have basic wound management skills, be compassionate, reliable, flexible team worker and be willing to contribute to a supportive, multidisciplinary environment.

Flexible Working Options: Work remotely or on-site, with opportunities for face-to-face assessments, home visits, or telephone triage.

Career Development: Regular clinical audits, feedback, and educational sessions, including peer support forums and monthly topical events.

Supportive Environment: Work collaboratively with a multidisciplinary team, including GPs, Shift Managers, Drivers, and Call Handlers, with support always available.

Able to carry out baseline observations (BP, HR, Temp, SpO

Basic wound care/dressings

Good communication and IT skills

Working with ENPS to maintain a clean and safe clinical environment

Keeping count of clinical stock, vaccines and putting away stock

Person Specification:

Essential:

NVQ Level 2 (or equivalent) in Health & Social Care

Basic Life Support training

Basic wound care/dressings experience

Good communication and IT skills

Awareness of infection control & safeguarding principles

Evidence of initiative and willingness to learn

Person Specification:

• NVQ Level 3
• Phlebotomy training
• Previous urgent care or A&E experience
• ECG skills
• Local policies and protocols

Person Specification

Qualifications

Essential

• NVQ Level 2 (or equivalent) in Health & Social Care
• Basic Life Support training
• Basic wound care/dressings experience
• Good communication and IT skills
• Awareness of infection control & safeguarding principles
• Evidence of initiative and willingness to learn

Desirable

• NVQ Level 3
• Phlebotomy training
• Previous urgent care or A&E experience
• ECG skills
• Local policies and protocols

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SELDOC Healthcare

Address

76 Coombe Road

Kingston Upon Thames

Surrey

KT2 7AZ

United Kingdom

Employer's website

https://www.seldoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties

• Coordinate care for patients with long-term conditions, frailty, and complex health needs.
• Support patients to access appropriate health and community services.
• Liaise with hospitals, community teams, social care, care homes, and voluntary organisations.
• Assist with monitoring and tracking patient pathways and outcomes.
• Support multidisciplinary team meetings and follow up agreed actions.
• Help identify patients who may benefit from additional support or targeted interventions.
• Maintain accurate and up-to-date patient records.
• Provide excellent patient service through telephone and written communication.

Person Specification

Experience

Essential

• We are looking for someone who -
• Has excellent communication and interpersonal skills.
• Is highly organised and able to manage multiple priorities.
• Has experience of working in healthcare, social care, or a customer-focused environment.
• Demonstrates empathy, professionalism, and a patient-centred approach.
• Is confident using IT systems and databases.
• Can work independently and as part of a multidisciplinary team.

Desirable

• Experience within primary care or the NHS would be advantageous but is not essential, as training will be provided for the right candidate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Linden Medical Group

Address

Linden Medical Centre

Linden Avenue

Kettering

Northamptonshire

NN15 7NX

United Kingdom

Employer's website

https://www.lindenmedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Care Navigator

Line manager

Reception Supervisor

Accountable to

Practice Manager

Hours per week

Up to 37.5 hours per week

Job summary

The Care Navigator is the first point of contact for patients contacting our GP surgery. This can be via a variety of methods, including telephone, face to face, online consultation service and email. The purpose of the role is to optimise the patients journey, taking every opportunity to ensure that requests are managed appropriately whilst delivering the a high quality of service.

Primary responsibilities

Answering high volume calls from our patients in an efficient and courteous manner.

Putting patients at ease and providing clear, concise information.

Taking clear and concise notes of patient interactions and ensuring these are documented accurately in the SystmOne clinical software tool.

After appropriate training, triaging patient calls using a variety of questioning techniques in order to develop a full picture of the nature of the patients problem and then signposting the patient to the appropriate care.

Identifying potentially serious problems and bringing those to the immediate attention of the correct clinician.

For less serious or routine problems, working with the patient to identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.

Building and maintaining strong relationships with all direct team members, clinicians and recognising healthcare professionals in the practice as a scarce resource to be used appropriately.

Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community and being able to use this knowledge to guide the patient to that service.

Dealing appropriately with instructions and queries from clinicians and outside agencies.

Covering the reception desk and dealing with patient enquiries face to face.

Following practice standard operating procedures as set out in the practices Care Navigation & Administration Handbook.

Dealing with patient requests received via the online consult system.

Responding to email requests received.

Actioning tasks in SystmOne Workflow.

Supporting the pharmacy team with patient prescription requests.

Maintaining strict confidentiality in relation to all issues concerned within requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.

Remaining up to date with all statutory and mandatory training.

Additional responsibilities

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health & other matters. They do so in confidence & have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined above, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Health & Safety:

The postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, & current legislation
• Respecting the privacy, dignity, needs & beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to & of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

The person specification for this role is detailed below.

Person specification Care Navigator

Qualifications

Desirable

GCSE Maths and English grade C

Experience

Desirable

Experience of working with the general public

Experience of working in a primary care environment

Experience of working with sensitive data and maintaining confidentiality

Experience of chronic disease management

Experience of SystmOne

Skills

Desirable

Excellent communication skills (written and oral)

Effective time management (planning and organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Ability to follow clinical policy and procedure

Personal qualities

Essential

Desirable

Polite and confident

Flexible and co-operative

Sensitive and empathetic in distressing situations

Ability to work under pressure/in stressful situations

Effectively able to communicate and understand the needs of the patient

Punctual and committed to supporting the team effort

Other requirements

Essential

Disclosure Barring Service (DBS) check

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• -

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hillfoot Surgery

Address

126 Owlcotes Road

Pudsey

West Yorkshire

LS28 7QR

United Kingdom

Employer's website

https://www.hillfootsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Applicants should refer to the attached job description for full information.

Job Summary

The post holder will be working with Horton Primary Care Network a network of ten GP practices working collaboratively across the network area with our community partners to deliver the best possible health and wellbeing care for our local population.

This is a pivotal role, the purpose of which is to provide strategic and operational management support to the Clinical Director and PCN Board to deliver local strategic objectives.

The postholder is required to work from the PCN Head Office at Little Horton Lane Medical Centre remote working from home is not an option to ensure direct, face to face collaboration with the Clinical Director and PCN and practice teams.

The manager will be comfortable looking strategically, exploring new ways of working, suggesting options for change and being prepared to push the boundaries of established thinking.

The PCN practices have agreed to work together to deliver the NHS Long Term Plan and Network Contract DES. The post holder will be expected to deliver local strategic objectives and priorities acting as the key enabler for the Clinical Directors vision.

Key Roles and Responsibilities

Strategic management and planning

Contribute to PCN strategy; formulate objectives and research and develop ideas for future PCN organisational development

Monitor and evaluate performance of the PCN against objectives; identify and manage change

Prepare and annually update a PCN Strategic Development Plan, overseeing the implementation of the aims and objectives

Assist the Clinical Director in analysing service specification, performance indicators and data collection requirements to inform design for new PCN services

Direct Collaboration with the Clinical Director (Core Requirement)

Work very closely and intensively with the Clinical Director on a daily basis, providing direct management support, strategic advice, and operational oversight from the shared office base at Little Horton Lane Medical Centre.

Act as the Clinical Director's right hand, ensuring seamless communication and execution of PCN priorities through daily face-to-face interactions.

Provide immediate, on-site support to the Clinical Director, enabling rapid decision-making and problem-solving without the delays associated with remote communication.

Attend relevant local meetings in agreement with the Clinical Director, share views, and liaise with member practices and other agencies.

Communication & Stakeholder Engagement

Develop and maintain effective communication both within the PCN and with relevant outside agencies.

Support PCN GP practices and ensure effective two-way communication between practices and the PCN. The successful candidate will understand the specific nuances and cultures of each of the 10 practices within the Horton PCN.

Build strong relationships with stakeholders, acting as the "glue" between the practices and the PCN Board.

Represent the PCN at meetings, in the community, and to the media as and when required.

Operational Delivery & Project Management

Provide project management for the implementation of PCN initiatives.

Keep abreast of national policies relating to the PCN DES. Support local PCN developments, in line with local (ICB) and national (NHSE) requirements.

Identify opportunities where it will be beneficial to work as a PCN rather than individual practices and bring these to fruition.

Oversee the coordination and delivery of enhanced services and other service submissions on behalf of the PCN.

Oversee the administration of the PCN, ensuring a well-organised and efficient operational framework.

Support and work with practices which may be experiencing difficulties achieving PCN targets, using existing relationships to facilitate support and improvement.

Governance & Compliance

Identify and record risks and issues, developing contingency plans with service leads.

Ensure all relevant national strategies, policies, targets and frameworks are fully adhered to and implemented.

Ensure compliance with GDPR and other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance.

Work with the general practice teams to ensure the practices are compliant with CQC standards.

Team & Staff Management

Co-ordinate the induction, and training of new and existing PCN staff contracted via the ARRS.

Provide management and support to PCN employed staff.

Clarify objectives and priorities for network delivery in line with operational realities, financial parameters and contract requirements.

Support the clinical teams to deliver an efficient, high level of services to practices and patients.

General

Ensure that all activities are monitored and evaluated.

Attend internal meetings as required.

Work in accordance with all policies, including the equal opportunities policy and practice.

Attend any training courses and supervision sessions as required.

Work with due regard to the Health and Safety Policies, ensuring all practices and procedures are undertaken in accordance with issued guidelines.

Undertake any other duties as may reasonably be required from time to time.

To be prepared to work flexibly, including evenings and weekends if required.

Person Specification

Personal Qualities

Essential

• Self-motivated with strong communication skills, an enabler and forward thinker
• Able to build and maintain relationships whilst maintaining appropriate professional boundaries - essential for working with the ten member practices
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• Able to work in a changing environment
• Have an insight into own learning and development needs
• Requires a flexible approach and a need to be highly motivated
• Have developed personal resiliance

Desirable

• A strong alignment with the vision of the Clinical Director and the PCN Board

Experience

Essential

• Specialist knowledge of working in an administrative and business environment and its systems and practices including projects, business/strategic planning and information management
• Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines
• Experience of successfully developing and implementing projects.
• A minimum of two years experience of working in a senior management role

Desirable

• Knowledge of primary care contracting and commissioning
• Experience of working in primary care or the wider NHS
• An understanding of the specific health inequalities and demographic challenges facing the Bradford City ICB area
• Proven ability to work collaboratively with multiple GP practices simultaneously

Qualifications

Essential

• Educated to degree level in a relevant subject or management qualification at equivalent level
• Training / experience of working at graduate level

Desirable

• Evidence of continued professional development

Skills and abilities

Essential

• High level of professional interpersonal and communication skills with the ability to persuade and negotiate.
• High calibre of technical literacy; Microsoft Applications eg Word, Excel, Microsoft Teams, Outlook.
• Experience of general practice clinical systems and reports (ideally SystmOne)
• Proactive and a natural leader to promote new thinking and ways of working
• Supporting colleagues to work as an effective team and develop their own skills.
• Excellent motivational skills to ensure completion of tasks on time and able to effectively influence others to complete agreed actions
• Ability to analyse/collate and interpret information and present results in a clear and concise manner
• Effective problem solver and strong negotiation skills
• Ability to use initiative, make decisions and solve problems independently and to know when to refer upwards
• Ability to provide and receive sensitive information in a confidential manner, resolve queries and conflict by using tact, diplomacy and emotional intelligence
• Ability to manage and prioritise own workload and work unsupervised
• Ability to engage with external agencies and stakeholders to represent the PCNs interests

Desirable

• A strong alignment with the vision of the Clinical Director and the PCN Board

Other

Essential

• The successful applicant must be flexible and able to adapt to an ever-changing environment

Desirable

• Full driving licence and have access to a vehicle to allow independent travel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

City Health Federation

Address

LITTLE HORTON LANE MEDICAL CENTRE

392 LITTLE HORTON LANE

BRADFORD

WEST YORKSHIRE

BD5 0NX

United Kingdom

Employer's website

https://city-health.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist the clinical team in the service and delivery of care to the practice population. The post holder will work under the supervision of the senior nurse undertaking tasks and duties delegated by the clinical team.

They will need to work collaboratively with the general practice team to meet the needs of the patients, ensuring that practice policies and procedures are followed.

Flexibility is paramount to cover GP extended access including early mornings, evenings and Saturdays on a rota basis. There will be an expectation to commit to additional hours during Flu season to support the practice flu campaign.

A driving licence and access to your own vehicle to use as and when required is desirable.

The applicant will be subject to the enhanced disclosure to be made to the Disclosure and barring service (formerly known as CRB check) for any previous convictions.

Person Specification

Qualifications

Essential

• GCSE - Grade A- C in English and Maths - or equivalent
• Qualified in Phlebotomy
• Blood pressure recording
• Wound Care
• Chronic Disease management experience

Desirable

• Vaccinations including Flu and B12
• Spirometry

Experience

Essential

• Experience of working as a Health Care Assistant in general practice.
• Experience of using Clinical SystmOne

Desirable

• Car driver and and access to own vehicle desirable
• Experience of working in nursing team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodlands Medical Practice

Address

Bluebell Wood Way

Sutton-in-Ashfield

Nottinghamshire

NG17 1JW

United Kingdom

Employer's website

https://woodlandsmedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities - Review discharge summaries and conduct courtesy calls - Complete cancer care reviews - Check dementia reviews are completed - Update patient records with completed assessments from external resources (e.g., dementia reviews) Communication and Coordination - Respond to tasks and emails sent internally and externally - Liaise with colleagues regarding internal and external referrals - Attend and arrange MDT meetings - Liaise with Reception with community boards Referral Management - Source and implement referrals to external teams (e.g., Staying Well program, Everyone Health) - Support MPFT, PCN, and other services with local events - Supporting outside agencies, setting up drop-in meetings Patient Support and Education - Post text, email, leaflets, and self-help guides to patients - Conduct monthly peer support group - Lead in facilitating and producing presentations for group clinic - Organise delivery of care choices booklets and other literature - Promote digital tools Carer and Community Support - Identify and support carers - Keep community activities board updated - Attend local networking events - Monitor local services - Projects with signposting patients Administrative Duties - Annual review of registers - Keep contact telephone numbers list up to date - Identify health and local campaigns - Identify and attend appropriate training sessions - Utilise IT applications for information - Send appropriate batch texts to selected groups - Updating reasonable adjustments - Care home coding - Reporting to LFPSE

Complete Personalised Care institute 2 Day training course.

Work towards training to become:

- Carers champion for the practice - Learning disability champion for the practice - Veterans champion for the practice

Person Specification

Experience

Essential

• Experience of working with a range of individuals, including vulnerable people.
• Experience of administrative duties, record keeping, and managing confidential information.
• Experience of working as part of a team and liaising with multiple stakeholders.

Desirable

• Experience of working in a GP practice, Primary Care Network, or NHS setting.
• Experience of referral management and signposting services.
• Experience of facilitating groups, workshops, or patient engagement activities.
• Experience using clinical systems and patient databases.

Qualifications

Essential

• GCSEs (or equivalent) in English and Mathematics at Grade C/Level 4 or above.
• Willingness to undertake Personalised Care Institute Care Coordinator training.

Desirable

• NVQ Level 2 in Health and Social Care, Business Administration, or equivalent qualification.
• Qualification or training in care coordination, health coaching, social prescribing, or patient support.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Balance Street Practice

Address

Balance Street

Uttoxeter

Staffordshire

ST14 8JG

United Kingdom

Employer's website

https://www.balancestreetpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities:

Reception

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice, including recording visits by visitors and checking their identification details
• Receiving and routing of patients consulting with members of the practice team
• Using Care Navigation skills to signpost patients to other relevant services
• Checking patient identification details
• Deal with all general enquiries and explain procedures to patients and their families
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Patient notes and correspondence: retrieve and re-file paper records as required, ensuring strict alphabetical order is adhered to
• Arrange urgent transport for patients attending secondary care services
• Liaise with District Nursing, Health Visiting and other Primary Health Care Team services as requested
• Liaise with reception or other colleagues regarding unresolved or urgent problems
• Record messages (using the computerised practice note or email system as appropriate) for doctors, nurses and administrative staff.
• Helping new reception staff: induction, training and support to agreed standards

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance with written protocols
• Printing notes summaries for home visits
• Prepare lists for all surgeries and clinics held as required
• Fax and photocopy as requested
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Maximising Practice income from current QOF, LES, DES, commissioning contracts, etc
• Comply with information governance procedures

Appointments

• Process appointment requests from patients for current and future sessions by telephone and in person
• Deal with home visit requests. Enter requests for home visits onto the visit screen in EMIS, ensuring careful recording of all relevant details and where necessary refer to duty doctor
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

Computer

• Familiarity with the Emis web computer system, as well as Clarity TeamNet and any other systems used by the practice
• Liaise with IT for any computer issues
• Registrations of new patients
• Process patients change of address on their records (have knowledge of practice area).
• Action repeat prescription requests (by phone, on paper and online) in accordance with practice procedures and ensure that they are ready for collection by the patient within 48 hours of ordering
• Enter patient information on to the computer as required.
• Scanning letters and documents onto the system in line with practice procedures
• Undertake deduction and amendment requests

Telephone

• Have working knowledge of telephone system, during and after hours.
• Cover for secretary when necessary
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Other Tasks

• Tidy after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Deal with complaints in accordance with practice complaints procedure
• Make drinks for partners and staff and ensure the kitchen is kept clean and tidy
• Being flexible with the working hours
• Deputising for other colleagues during annual or sickness leave
• Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager or practice administrator or reception supervisor.

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

Essential

• A minimum of 2 years Reception / Customer Service AND administration experience

Desirable

• Experience of working in a GP practice
• Experience of working in primary care

Qualifications

Essential

• Good standard of education - GCSE Grade A to C in English and Maths
• General clerical skills
• Computer literate
• Ability to multi-task
• Excellent interpersonal and communication skills

Desirable

• Knowledge of GP Practice working
• Knowledge of medical terminology
• Experience of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leven & Beeford Medical Practice

Address

29 High Stile

Leven

Beverley

HU17 5NL

United Kingdom

Employer's website

https://www.levenandbeefordmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: Care Navigator West Derby Medical Centre

REPORTS TO: Leadership team

Accountable to : Head of Operations

HOURS: Flexible between 7:00 20:00 as per rota

SALARY: £12.68 per hour

Job Summary:

Receive, assist, and direct patients in accessing the appropriate service or healthcare professionals in a courteous, efficient, and effective way. To possess excellent customer care skills and ensure all patients and staff are offered an effective, efficient, and courteous service always

Provide general assistance within the whole Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• To have a thorough knowledge of all Practice procedures and protocols and EMIS clinical system
• To work in accordance of written protocols
• Handling and opening of all mail coming into the surgery
• Scanning all hospital and clinics correspondence into the practice clinical system
• Digital fax and photocopy as requested
• Coding hospital discharge and clinic letters
• Taking action of all necessary hospital discharge letters/clinic letters
• Summarising patient files
• Registering & deducting new and old patients
• Checking NHS mail, OOH and electronic letters for any action needed i.e. eConsultations
• Using Iplato/Accurx to send text messages to patients
• Opening and closing of business premises
• Stocking clinicians rooms with all appropriate equipment
• Cold chaining (checking fridge temperatures are within range and reporting any abnormal readings to practice management)
• Use of PCSE for record movement and queries

• Navigating patients to the most appropriate services i.e. identifying emergencies, referring calls to nominated stakeholders .
• Liaising with patients at the reception desk and via telephone and also digitally
• Liaising with all non-practice staff i.e. ICB teams , Care home staff , Health Visitors, District Nurses Community matrons , Coroners office etc.
• Handling patient queries politely and courteously
• Processing repeat prescriptions
• Signing out controlled drug prescriptions
• Taking action of alerts for monitoring bloods/chronic illnesses ensuring patients are up to date
• Meeting QOF / IIF / GP Spec targets, and arranging appropriate appointments and adding correct invite codes
• Processing blood forms when instructed by GP or when checking if patient is overdue for any specific blood tests
• Making general referrals to Treatment room, district nurses etc.
• Creating receiving and completing tasks between clinical and non-clinical staff
• Processing letters to patients
• Identifying emergencies and ensuring all protocols are followed during these emergencies
• Proactively handling minor complaints from patients and referring to the leadership team when required

• Process appointment requests for urgent on the day and future appointments from patients by telephone, in person, via email or eConsultation
• Taking home visit request

• Registrations of new patients computer data entry and medical records
• Process patients change of address computer data and medical records (have knowledge of Practice area boundary )
• Process repeat prescription request in accordance with Practice guidelines

• Have working knowledge of telephone system, during and after hours
• Answer the telephone in polite and courteous and professional manner and adhere to practice guidelines at all times
• Handling complaints received from telephone on a courteous , polite manner

• Clear rooms after surgeries and ensure they are stocked for the following day
• Ensure building security have thorough knowledge of doors/windows/alarm process
• Any other tasks and duties allocated by the leadership team that are deemed to be necessary
• Problem solving with colleagues in a positive , professional manner
• Team support

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance at all times
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Good standard of education

Desirable

• Experience within an NHS setting with EMIS / Clinical system experience

Experience

Essential

• Must be able to work as part of a team and also autonomously

Desirable

• Experience of working within primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Derby Medical Centre

Address

West Derby Medical Centre

3 Winterburn Crescent

Liverpool

L12 8TQ

United Kingdom

Employer's website

https://westderbymc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Job Title: Practice Nurse Part Time 3 days

Qualifications: RGN with experience in practice nursing.

Diplomas in Asthma, COPD and Diabetes care desirable

Salary: Dependent on qualifications and experience

Based at: West4GPs, Chiswick Health Centre Fishers Lane, Chiswick, W4 1RX

Accountable to: GP Partners

Responsible to: GP Partners (clinically)

Practice Manager (managerial)

Summary of Duties

To provide nursing services to the whole practice population, including treatment, screening and advice within the professional competence of the post holder. This will cover chronic disease management and preventative care within the nurse remit.

The post holder should demonstrate critical thinking and skills in decision making in the management of patients. The expectation is that you will work collaboratively within the practice team to ensure that the needs of the patients are met and that delivery of policy and procedure are adhered to.

The post holder will be expected to work in accordance with the Professional Code of Conduct of the NMC. As an autonomous practitioner, you will be responsible for the care delivered.

Key Responsibilities:

• Accountability for own clinical work.
• To provide nursing treatments to patients in participation with General Practitioners or independently, to agreed guidelines and protocols.
• Providing nursing care and clinical services for a full range of procedures, such as wound care, vaccinations, immunisations, child immunisation clinics, INR clinic, blood pressures, phlebotomy, Asthma and COPD reviews and smears alongside new enhanced service requirements such as CRM.
• Managing caseloads
• Developing and auditing standards of nursing care
• Providing family planning advice
• Assist doctors in examinations e.g. coil fittings/ removals
• To be aware of, and act in accordance with, NMC standards and national policies, procedures and legislation.
• To maintain the standards of professional behaviour of the Practice and other professional bodies

Preventative Health and Chronic Disease Management:

• Managing and evaluating screening and immunisation programmes
• Providing health screening, planned and ad hoc, to patients of all ages, and advising and taking action on the findings
• In conjunction with nursing colleagues, managing the nursing care of all those patients with chronic disease and maintaining an appointment and recall system
• To take an active role in nurse run clinics, e.g. asthma, diabetes, C.O.P.D, hypertension, and flu etc.
• Assisting with the implementation, review and maintenance of infection control measures in the practice
• Giving travel advice and vaccinations

Development, Teaching and Education

• Participating in the continuing identification and assessment of the care needs of the practice population
• In conjunction with the Personnel Manager, forming own personal development plan
• Initiating/ contributing to the development and review of practice nurse protocols
• To maintain professional development by attending courses and study days, as agreed with the general practitioners.
• Maintaining accurate patient records both electronically and paper version
• Maintaining equipment and supplies and ensuring correct storage of medical and surgical equipment, including vaccines
• Summarising of patient records onto the clinical computer system
• To participate in education and training of students of all disciplines, within the practice
• Providing regular feedback to the Practice Manager, on request

Liaison and Team Communications:

• Liaising with members of the wider primary care team and agencies outside the practice to ensure appropriate care is provided
• Participating as an active member of the team, and attend meetings as agreed by the doctors/Practice Manager
• All courses/training to be agreed by the doctors/practice manager prior to being booked

Care and Programme Management:

• Initiate and carry out programmes of health screening
• In line with practice policy, manage programmes of care for patients with acute and chronic diseases, by planning, providing and evaluating care
• All the above points in line with surgery policies

Clinical Practice Development:

• To enhance the nursing contribution and quality of care
• Implement strategies for quality assurance and quality audit
• Claim form administration
• To participate in research within the practice

Nursing Management and Administration:

• The team will be accountable for the nursing services. This includes equipment/ instruments/ disposables used in the practice nurses area, doctors rooms and in the surgery public areas, as well as vaccinations, drugs and all clinical stock used in the practice, including safe and appropriate storage.
• To attend to patients who involuntarily emit bodily fluids e.g. vomit, blood, within the surgery premises, using appropriate cleaning materials, in line with health and safety recommendations.
• To provide written reports on occasion, as requested.

All Practice Staff should be aware of their responsibilities under the Health and Safety at Work Act (1974).

Person Specification

Qualifications

Essential

• Registered general Nurse
• Current NMC Registration
• Cervical Cytology qualification
• Up to date training in childhood immunisations
• Clinical supervision training
• Relevant nursing/health degree

Desirable

• Independent or supplementary nurse prescribing qualifications
• Mentor/teaching qualification

Other

Essential

• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Demonstrate commitment to professional development
• Ability to be flexible and adaptable
• Effective team player

Skills

Essential

• Excellent communication skills with patients, families and colleagues.
• Negotiation and conflict management skills
• To be patient focused
• Excellent clinical judgement and decision making skills
• Able to work under pressure
• Able to work in a changing environment
• Ability to provide mentorship and teaching in a clinical setting

Desirable

• Ability to be motivated and forward thinking

Experience

Essential

• Minimum of 3 years post registration experience
• Experience of diagnosing and treating patients
• Evidence of knowledge base and competency in general practice
• At least 2 years recent experience of working in a general practice setting
• Current registration with NMC

Desirable

• Experience of SystmOne
• Experience of Microsoft office
• Experience of clinical audit

Knowledge

Essential

• Competency in basic nursing duties required for the post
• Knowledge of equal opportunities and its significance for health care
• An understanding of legal and ethical issues/responsibilities relating to nursing practice
• Knowledge of local and national health policy.
• Knowledge of patient group direction and associated policy

Desirable

• Knowledge of primary care issues affecting a diverse local population
• Knowledge of clinical governance issues and ability to establish systems in practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

WEST4 GPS

Address

Stamford Brook Centre

Stamford Brook Avenue

London

W6 0YD

United Kingdom

Employer's website

https://west4gps.co.uk (Opens in a new tab)

Job description

Job responsibilities

Role Purpose

The MDT Coordination, Clinical Care Coordination and Integrated Care Manager will support South One PCN to deliver high quality, proactive, and integrated care for patients with long-term conditions (LTCs).

The postholder will:

• Coordinate and optimise Multi-Disciplinary Team (MDT) working
• Provide clinical care coordination across pathways

The role ensures effective delivery of the LTC Proactive Care and Quality and Outcomes Framework (QOF) through jointed-up, person-centred, and data-informed care, improving outcomes and reducing health inequalities.

Key Duties and Responsibilities (LTC Proactive Care QOF Aligned)

MDT Coordination and Delivery

• Coordinate and support regular, structured MDT meetings for South One PCN, ensuring alignment with LTC Proactive Care QOF requirements.
• Organise MDTs at practice, neighbourhood, PCN, RPN or Borough levels as locally determined.
• Ensure MDT meetings are focused on high-need patients and result in clear actions, ownership, and follow-up.
• Maintain consistent MDT processes, agendas, case selection, documentation, and tracking outcomes.

Clinical Care Coordination

• Coordinate care for patients discussed within MDTs, ensuring timely follow-up of agreed actions and interventions.
• Act as a central point of coordination between primary care community services, social care, and voluntary sector partners.
• Support navigation of patients through complex care pathways, improving continuity and reducing fragmentation of care.
• Ensure personalised care plans or implemented, reviewed, and updated in collaboration with MDT members.
• Identify gaps in care and escalate concerns appropriately to clinical leads.
• Supports proactive management of patients at risk of deterioration, admission, or poor outcomes.

Identification and Proactive Management of LTC Patients

• Support identification and prioritisation of patients with multiple LTCs, frailty, or high risk.
• Ensure MDT discussions focus on high-risk and complex cohorts in line with QOF indicators.
• Facilitate development and review of proactive, personalised care plans

Person-Centred and Integrated Care

• Enable MDTs to deliver holistic, person-centred care planning covering physical, mental, and social needs.
• Promote shared decision making and continuity of care.
• Ensure MDT actions translate into coordinated and effective care delivery across South One PCN.

Effective MDT Working and Professional Collaboration

• Facilitate collaboration between primary care, community services, social care, and voluntary sector organisations.
• Ensure appropriate professional representation within MDTs .
• Promote Integrated ways of working to reduce duplication and improve patient experience.

Health Inequalities and Targeted Support

• Ensure MDT And care coordination activity targets patients with health inequalities or barriers to access.
• Support production of on warranted variation across the South one PCN population.
• Align work with prevention, early intervention, and neighbourhood priorities.

Quality, Outcomes and Continuous Improvement

• Monitor MDT activity and care coordination effectively against LTC proactive care quote indicators.
• Support collection of evidence demonstrating improvement in patient outcomes and service delivery.
• Use data, feedback column and learning to drive continuous improvement.

Governance, Reporting and Assurance

• Support delivery assurance for the LTC Proactive Care QOF within South One PCN.
• Provide reporting to PCN leadership, RPN, and ICB.
• Act as a key point of contact for MDT and care coordination-related performance matters.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience in relevant field (e.g. healthcare management, public health, nursing, allied health professional, or social care)
• Evidence of continuous professional development relevant to integrated care, care coordination, or service delivery
• Strong working knowledge of NHS systems, primary care, or community care environments

Desirable

• Professional modification in a health or social care discipline (e.g. nursing, AHP, social work)
• Training or certification and quality improvement methodologies (e.g QI, PD SA, Lean)
• knowledge or training related to long-term condition management, population health, or integrated care
• Understanding of LTC Proactive Care or similar NHS frameworks

Experience

Essential

• Experience working in a PCN setting.
• Knowledge of LTC Proactive Care QOF or similar frameworks.
• Experience in quality improvement methodologies.
• Understanding of population health approaches.

Desirable

• Effective and DTS delivering proactive, coordinated care.
• Strong clinical care coordination improvement patient pathways and experience.
• Improved outcomes for patients with long term conditions.
• Reduction in health inequalities across the PCN population.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Star Lane Medical Centre

Address

South One PCN

121 Star Lane

Canning Town

Newham

E16 4QH

United Kingdom

Employer's website

https://www.starlanemedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE - Care Co-ordinator / Admin Assistant

REPORTS TO - RECEPTION MANAGER / PRACTICE MANAGER

HOURS: 37.5 hours per week

Job summary -

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, cheerful, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities

Administration

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols and policies

Pulling/filing of medical notes/deductions

photocopy as requested

scanning and handling workflows

complete all mandatory training

Action all Patchs requests including ghost list and Patchs Tasks

Action practice email

Cover Saturday and Sunday rotas

Action SystmOne tasks and notification

Support with new staff training including medical students

Daily log into Team Net for updates including policies/protocols. All policies/protocols to be read and acknowledged.

Attend and contribute to practice meetings

Provide support and liaise to the data manager and other admin staff

Reception

Providing good customer service skills at front desk toward all patients and visitors. Where necessary consulting with members of the practice team.

Providing good customer service skills over the telephone and helping with patients with their queries.

Handing completed repeat prescriptions to patient and checking names and address. Complete prescription requests coming through via electronically ie SystmOne online, email, hand written and from pharmacist.

Answer the telephone with helpful and cheerful tone of voice

Be able to cover all reception and all admin position as per management request

Action and complete tasks on daily bases

Action Practice and personal nhs emails on daily bases

Cover for staff sickness and annual leave as requested for care coordinators and admin team

Cover Saturday and Sunday rotas

Appointments

Process appointment requests for today/future appointments from patients by telephone, in person, and via Patchs.

Deal with visits/requests

Computer

Registrations of new patients computer data entry and medical records

Process patients changes of address computer data and medical records (have knowledge of practice area)

Process repeat prescription requests following practice guidelines

Correct use of read coding patients records

Regular updates on patients contact details

Register patients for SystmOne online

Telephone

Have working knowledge of telephone systems, during and after hours

Answering the telephone following practice protocol

Providing good customer service skills over the telephone and helping patients with their queries.

Taking messages from third party companies and/or transferring the calls appropriately

Other Tasks

Clear and clean your working area after every use.

Ensure building security have a thorough knowledge of doors/windows/alarm

Any other tasks allocated by managers are to be completed

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include-

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity-

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development-

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Annual completion of all mandatory training.

Quality-

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication-

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly