Job description

Job responsibilities

Job Description:

Meon Health Practice (The Highlands Practice, Jubilee & Whiteley Surgery)

JOB SUMMARY: The HR Advisor provides professional, proactive and confidential HR support to Meon Health Practice. The role supports all staff across all aspects of the employee lifecycle, helping foster a positive, inclusive and high-performing workplace.

RESPONSIBLE TO: HR Manager

ACCOUNTABLE TO: Managing Partner

KEY/MAIN RESPONSIBILITIES

Employee Relations

• Provide first-line HR advice and guidance to managers and employees on HR policies, procedures, and employment law.
• Manage employee relations cases, including absence management, assisting with disciplinary, grievance, capability, and performance issues.
• Support managers in conducting investigations, hearings, and formal meetings.
• Maintain accurate documentation and ensure fair, consistent application of policies.

Recruitment and Onboarding

• Coordinate end-to-end recruitment activities, including preparing job descriptions, advertising vacancies, shortlisting, arranging interviews, and issuing offers.
• Conduct pre-employment checks, including references, right-to-work verification, DBS checks, and occupational health clearances where required.
• Manage induction programmes and onboarding for new employees.

HR Administration

• Maintain accurate employee records and HR information systems.
• Prepare contracts of employment, variation letters, and other HR correspondence.
• Monitor probation periods and support managers with reviews.
• Produce HR reports and workforce data as required ensuring submissions are submitted in accordance with timeframes.
• Assist in the workforce planning function through the provision of data and projections.
• Assist in publication of the monthly HR newsletter and staff surveys.

Attendance and Wellbeing

• Monitor sickness absence and support managers with attendance management processes.
• Promote employee wellbeing initiatives and signpost staff to appropriate support services.
• Ensure compliance with occupational health recommendations and reasonable adjustments.

Learning and Development

• Coordinate mandatory training and monitor compliance.
• Support performance appraisal processes and personal development planning.

Policy and Compliance

• Ensure HR policies remain up to date with employment legislation and NHS guidance.
• Advise managers on employment law, equality, diversity, inclusion, and best practice.
• Support compliance with GDPR and confidentiality requirements.
• Assist with workforce planning and organisational change initiatives.

Payroll and Benefits Support

• Liaise with payroll regarding starters, leavers, contractual changes, and absence.
• Ensure employee records accurately reflect contractual terms.
• Support administration of staff benefits where applicable.

Health, Safety and Facilities Management

• Coordinate and monitor the practice's health and safety management systems, carrying out regular workplace inspections and risk assessments.
• Arrange and oversee statutory compliance checks, including:
• Water temperature monitoring and water testing in line with Legionella risk management requirements.
• Portable Appliance Testing (PAT) and maintaining accurate testing records.
• Fire safety checks, including fire alarm testing, emergency lighting, fire extinguisher servicing, and fire evacuation procedures.
• Gas, electrical, and other statutory inspections and certifications.
• Maintain accurate records of all health and safety inspections, maintenance schedules, and statutory compliance documentation.
• Coordinate planned preventative maintenance and reactive repairs for the practice premises, liaising with contractors, to ensure timely completion of works.
• Manage building maintenance contracts and monitor contractor performance, ensuring work is completed safely, to the required standard, and within agreed timescales.
• Ensure the practice premises remain safe, secure, clean, and fit for purpose for patients, visitors, and staff carrying out cleaning audits

Car driver essential

This job description is intended to outline the main responsibilities of the role and may be reviewed and amended to meet the changing needs of the practice.

The role will be working 30 hours per week over 4 days working across our 3 sites. Monday 0830 - 1630, Tuesday -08.30 - 1630, Thursday 0745 - 1545 and Friday 0745 - 1545.

Essential Qualifications

• CIPD Level 5 qualification (or working towards) or equivalent HR experience.
• GCSEs (or equivalent) in English and Mathematics.

Essential Experience

• Experience in an HR Advisor or similar HR generalist role.
• Managing employee relations cases.
• Recruitment and onboarding processes.
• Experience maintaining confidential HR records and systems.

Desirable Experience

• Experience working in primary care, GP practices, or the NHS.
• Experience working with clinicians
• Experience using HR or workforce management systems.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent problem-solving and conflict-resolution skills.
• High level of discretion and confidentiality.
• Strong IT skills, including Microsoft Office and HR systems.
• Ability to build effective working relationships with managers and staff.

Personal Attributes

• Professional and approachable.
• Empathetic and impartial.
• Proactive and solution focused.
• Resilient under pressure.
• Committed to continuous improvement and learning.
• Able to work independently and collaboratively

Working Conditions

• Office-based within Meon Health Practice with the ability to travel to all sites. training.
• Regular interaction with clinical and non-clinical staff.
• Requirement to maintain strict confidentiality and handle sensitive information appropriately.

General Responsibilities

• Comply with all practice policies and procedures.
• Adhere to health and safety, infection prevention, safeguarding, and information governance requirements.
• Promote equality, diversity, and inclusion in all aspects of work.
• Participate in mandatory training and continuous professional development.

Undertake any other duties appropriate to the role as reasonably requested by the HR Manager.

Job Types: Part-time, Permanent

Work Location: In person

Person Specification

Experience

Essential

• CIPD qualification or equivalent experience
• Experience in an HR Advisor or similar HR generalist role.
• Managing employee relations cases.
• Recruitment and onboarding processes.
• Experience maintaining confidential HR records and systems.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent problem-solving and conflict-resolution skills.
• High level of discretion and confidentiality.
• Strong IT skills, including Microsoft Office and HR systems.
• Ability to build effective working relationships with managers and staff.
• Professional and approachable.
• Empathetic and impartial.
• Proactive and solution focused.
• Resilient under pressure.
• Committed to continuous improvement and learning.
• Able to work independently and collaboratively

Desirable

• Experience working in primary care, GP practices, or the NHS.
• Experience working with clinicians
• Experience using HR or workforce management systems.

Qualifications

Essential

• CIPD qualified to level 3 or 5
• GCSE or equivalent in English and Maths

Employer details

Employer name

Highlands Practice

Address

102 Highlands Road

Fareham

Hampshire

PO15 6JF

United Kingdom

Employer's website

https://www.highlandspractice.com/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Please Note Interviews will be taking place at Brierley Hill Health and Social Care Centre.

Person Specification

Education & Qualifications

Essential

• First level Registered Nurse
• Evidence of Band 6 professional development

Desirable

• Physical Health Assessment

Knowledge & Training

Essential

• Evidence of continual professional development
• Post registration experience to include: Evidence of mentoring Project working Specialist training Management and development of others
• Knowledge of Primary Care working

Desirable

• Can demonstrate knowledge of research based practice.

Experience

Essential

• show ability to adapt to change
• Show evidence of care planning using a Nurse Model
• Demonstrate an awareness of current community nursing issues
• Demonstrate a pro-active approach
• Evidence of being able to work as part of a team
• Evidence of working to and achieving defined objectives

Desirable

• Evidence of knowledge relating to caseload management and leadership/provision of support to others

Communication & Relationship Skills

Essential

• Must be able to commute to meet the demands of the role
• Able to communicate effectively with health care professionals and team members

Planning & Organisational Skills

Essential

• Motivated - able to motivate self and others to deliver a quality service
• Forward thinking - to identify opportunities for improvement in service development
• Flexible - to meet the demands of the service
• Enthusiastic - seizing the opportunity for personal and service development

Equality, Diversity, Inclusion and Trust Values

Essential

• Able toprovidesafe,caring,and effectiveservices
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong, and their contribution is valued

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Dudley Group NHS Foundation Trust

Address

Sandwell Council House

Freeth Street

Oldbury

B69 3DB

United Kingdom

Employer's website

https://www.dgft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

An exciting opportunity has arisen for an experienced ACP to join our Home Visiting Wellbeing Team, working in and around Boston. You will be an enthusiastic and motivated ACP who wishes to influence patient care in this bespoke area of primary care.

Your main duties will be to assist daily with home visits including visit triage, seeing on the day patients for acute and minor illness, for housebound and care home patients, working on behalf of Boston Primary Care Network (PCN) practices.

You will be employed and supported by Boston PCN Ltd and will work with a diverse, multi-skilled, experienced professional team of clinical and non-clinical, friendly and committed staff.

Boston PCN covers six practices across Boston, Kirton and Swineshead areas.

Person Specification

Knowledge and skills

Essential

• Advanced history-taking, physical assessment and clinical examination skills.
• Ability to recognise and respond to red flags, clinical risk and deterioration.
• Safe prescribing and medicines management knowledge appropriate to the role.
• Knowledge of safeguarding, consent, capacity, confidentiality and information governance.
• Excellent communication, consultation and shared decision-making skills.
• Ability to prioritise workload, manage uncertainty and work effectively under pressure.
• Competent use of clinical IT systems, ideally including SystmOne.

Qualifications

Essential

• PLEASE SEE JD FOR FULL DETAILS
• Current registration as a healthcare professional with the relevant regulatory body, for example NMC, HCPC or GPhC.
• Masters degree in Advanced Clinical Practice, or evidence of working towards an approved programme where the role permits trainee status.
• Independent prescribing qualification
• Evidence of advanced clinical assessment and consultation skills.
• Evidence of continuing professional development relevant to the post
• Experience of working within a demanding primary care clinical setting, preferably GP practice.
• Full and clean UK Driving Licence and access to transport.

Desirable

• Experience of working in a community health / home visiting care setting linked to GP Practice.
• Experience of working in a multi-disciplinary health care team.

Experience

Essential

• Significant post-registration clinical experience in a relevant setting.
• Experience of autonomous assessment, clinical decision-making and management planning.
• Experience of managing acute, chronic, complex or undifferentiated presentations.
• Experience of multidisciplinary and integrated team working.
• Experience of clinical governance, audit or quality improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Boston Primary Care Network

Address

Boston Location

Boston

Lincolnshire

PE21 8RU

United Kingdom

Job description

Job responsibilities

Being an Activities Coordinator is so much more than just organising programmes. It's providing care and support to some of the most vulnerable people in society.

Working 37.5 hours a week, you will join the team at Reene House where you will create an activity-based culture, which will see you use technical and creative skills to assist in developing, delivering and coordinating programmes focused on social, recreational and leisure activities.

You will be responsible for creating 1-1 and group rapports with service users to help evolve and shape the activities to increase engagement. As you plan and implement activities around their interests, this should also have a strong emphasis on their individual needs to support the treatment plans.

Working alongside the multidisciplinary team, you will develop links with community-based resources to support service users to engage in local activities.

At Elysium, we want the best for you. That’s why you will have continuous access to a range of training courses to enable you to reach your career goals. After all, a better you means better care. That’s what delivering great healthcare should feel like.

As an Activities Co-Ordinator you will be:

• Co-ordinating social and recreational activities for service users within the secure environment who are unable to freely access public services.
• Obtaining information from service users regarding their social and recreational interests.
• Observing general behaviour, ability, and response of service users and report back regularly using verbal and written communications to appropriate team members.
• Under supervision documenting observations and progress in the service user's clinical notes.
• Fulfilling the security requirements of the service and adhere to service policies, guidelines, and procedures.
• Basic risk assessment on a day to day basis to individuals and groups of service users
• Ensuring that health and safety, welfare and security standards for service users, staff and their visitors are adhered to.
• Effective skills of co-ordination and use of resources.

To be successful in this role, you'll need:

• Basic group work skills
• Minimum of 12 months experience within a mental health setting (Desirable)
• Ability to communicate effectively and work within a team-based framework.
• Initiative and motivation.
• Awareness of Mental Health and its impact on functioning.
• Solution-focused approach to problem-solving.
• Good organisational skills.
• Awareness of gender-specific needs.
• Awareness of the cultural needs of service users.
• Full UK Drivers License

Where you will be working:

Location: Reene House, Lliswerry, Newport, Wales, NP19 0RJ The service provides a setting that supports individuals to lead a full and valued life. Staff support each person to achieve as much independence as they can. Staff offer a maximum possible choice in activities of daily living and the team embrace diversity and each person’s own unique potential. The service provides a safe environment with dedicated nursing and support staff who work to maintain each person’s citizenship and cultural beliefs. All meals are provided, and special dietary requirements are catered for.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £25,564.50
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free meals and onsite free parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• Basic group work skills
• Minimum of 12 months experience within a mental health setting (Desirable)
• Ability to communicate effectively and work within a team-based framework
• Initiative and motivation
• Awareness of Mental Health and its impact on functioning
• Solution-focused approach to problem-solving
• Good organisational skills
• Awareness of gender-specific needs
• Awareness of the cultural needs of service users
• Full UK Drivers License

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Newport

NP19 0RJ

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you a motivated Psychologist looking for an opportunity to make a meaningful difference within specialist neurological services while developing your skills in a supportive multidisciplinary environment?

Join Avonfield Neurological Centre as a Registered Psychologist in this part time role offering 15 hours/week. Avonfield is a 19-bed specialised neurological centre situated within the tranquil grounds in the village of Knuston, Northamptonshire.

Working closely with the multidisciplinary teams across both services, you will support the delivery of high-quality, evidence-based psychological care, ensuring service users receive interventions that are tailored to their individual needs and recovery goals. You will play a key role in helping service users engage fully in their care pathways, contributing to positive outcomes and enhanced quality of life.

In this rewarding role, you will provide psychological assessments, formulations and interventions, working collaboratively with clinical colleagues to ensure care is person-centred, effective and informed by best practice. You will support multidisciplinary team working by sharing psychological knowledge, contributing to treatment planning and delivering training and guidance to colleagues to help embed psychologically informed approaches throughout the services.

You will also contribute to the ongoing development of both services by supporting new initiatives, innovative ways of working and service improvement projects. Working alongside internal teams and external agencies, you will help strengthen treatment pathways and ensure continuity of care for service users throughout their rehabilitation and recovery.

Key Accountabilities:

• To provide psychological assessments of service users based upon the appropriate use, interpretation and integration of complex data from a variety of sources including psychological and neuropsychological tests, self-report measures, rating scales direct and indirect structured observations and semi-structured interviews with service users, family members and others involved in the service user’s care.
• To formulate plans for the formal psychological treatment and/or management of a service user’s neuropsychological and/or mental health problems based upon an appropriate conceptual framework of the problems, and employing methods based upon evidence of efficacy, across the full range of care settings.
• To implement a range of psychological interventions for individuals within and across teams employed individually and in synthesis, adjusting and refining psychological formulations drawing upon different explanatory models and maintaining a number of provisional hypotheses.
• To develop and manage groupwork programmes and innovative therapeutic approaches.
• To ensure that appropriate outcome measures are in place.
• To ensure that Psychology practices in the specified area of service maintains the highest standards of professional practice and ethics, complying with clinical governance standards at all times.

To be successful in this role, you will need:

• To be registered as a Practitioner Psychologist with the HCPC.
• A BPS accredited and HCPC approved Doctorate in Clinical Psychology or equivalent.
• Chartered Member of the BPS.
• Enrolled on the BPS Specialist Register of Clinical Neuropsychologists or interest in working towards this, with support.
• Ability to demonstrate possession of clinical skills applicable to the assessment, formulation and therapeutic intervention with people who have acquired brain injury/progressive neurological conditions, underpinned by evidence-based practice, including use of means to objectively demonstrate outcomes.
• Evidence of the ability to work effectively independently, to attain set goals within a given period, and to effectively utilise supervision.
• Good communication skills (verbal and written), evidence of presenting to others, including teaching/training.
• Track record of being an effective team player, evidence of leadership ability.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Competitive annual salary
• 25 days annual leave (pro rata) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Subsidised meals and free onsite parking

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Person Specification

Qualifications

Essential

• Registered as a Practitioner Psychologist with the HCPC. A BPS accredited and HCPC approved Doctorate in Clinical Psychology or equivalent. Chartered Member of the BPS. Enrolled on the BPS Specialist Register of Clinical Neuropsychologists or interest in working towards this, with support. Clinical skills applicable to the assessment, formulation, and therapeutic intervention with acquired brain injury/progressive neurological conditions, underpinned by evidence-based practice, including use of objective outcome measures. Ability to work independently, attain goals, and effectively utilize supervision. Good communication skills and leadership abilities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Irchester

NN29 7EY

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you a Consultant Psychiatrist looking for an opportunity to work within a highly specialised and innovative service supporting individuals with complex mental health needs. Join Barnet Lane Clinic as a Consultant Psychiatrist and work in a Complex Recovery Service (CRS), a unique inpatient service dedicated to supporting people whose needs have not been met by conventional inpatient, secure, or community services.

This 0.6 WTE role offers the opportunity to work alongside an experienced and supportive consultant medical team, including the Medical Director, Associate Specialist, Physical Healthcare Nurse, and a well-resourced multidisciplinary team. There is flexibility to increase hours by agreement, and we welcome applications from psychiatrists with interests in areas such as autism, forensic psychiatry, trauma, complexity, rehabilitation, or psychodynamic psychotherapy.

As Consultant Psychiatrist, you will provide clinical leadership for a small caseload of patients, undertaking diagnostic assessments, medication management, and Responsible Clinician duties under the Mental Health Act where required. You will contribute to the development of shared psychological formulations, helping to create a holistic understanding of each individual's needs and supporting personalised recovery-focused treatment plans.

Working closely with psychology, occupational therapy, nursing, and wider multidisciplinary colleagues, you will play a key role in delivering the service's phased treatment model across stabilisation, active treatment, and reintegration. You will contribute to multidisciplinary reviews, CPA and CTR processes, clinical huddles, reflective practice sessions, and complex case discussions, ensuring high-quality care and positive patient outcomes.

You will also support the service's commitment to reducing restrictive practices, engage with families, carers, commissioners, and external stakeholders, and contribute to clinical governance, safeguarding, quality improvement, and service development initiatives. The role offers the chance to help shape the future growth of the Complex Recovery Service and contribute to the development of Elysium's Centre of Excellence

Key responsibilities:

• Provide consultant psychiatric leadership for a small caseload of 3 to 4 patients within the CRS, including diagnostic assessment, medication management and Mental Health Act responsibilities as the responsible clinician where allocated.
• Contribute to and take ownership of the single shared narrative formulation for patients under your care, integrating multiple aspects of diagnostic contributions to the presentation.
• Lead or contribute to the phased treatment model across stabilisation, active treatment and reintegration, working closely with psychology, occupational therapy and nursing colleagues.
• Chair or contribute to weekly multidisciplinary reviews, CPA and CTR processes, and daily clinical huddles, reflective practice and complex case panels.
• Support the reduction of restrictive practice in line with the Positive and Proactive Care framework.
• Engage regularly with families, carers and with external commissioners, quality networks and complex case panels, as part of the service's external accountability structure.
• Contribute to clinical governance, incident review, safeguarding processes and reflective practice.
• Support the monitoring of validated clinical outcome measures (including CGI, ReQoL, CollaboRATE and MoHOST) and the service's progress toward dual AIMS-Rehab and QNWA accreditation.
• Provide clinical supervision and contribute to the training and development of the wider multidisciplinary team.
• Contribute clinical and strategic input to future service development, including potential expansion of the Centre of Excellence and additional CRS sites.
• The Consultant will be required to participate in a 1:8 (1:5 FTE) non-resident second on-call rota. First on-call medical cover is provided at all sites.

To be successful in this role, you will need:

Essential:

• Full registration with the General Medical Council, with a licence to practise
• Entry on the GMC Specialist Register.
• Approved clinician status, or eligibility to obtain this within an agreed timeframe.
• Section 12(2) approval.
• Experience working within a multidisciplinary team, including engagement with families, carers and external agencies.

Desirable:

• Subspecialty training or significant clinical experience in one or more of: autism, forensic psychiatry, trauma, complex presentations, rehabilitation psychiatry or psychodynamic psychotherapy
• Experience of working with coexisting autism and emotionally unstable personality disorder
• Experience of reducing restrictive practice within an inpatient setting
• Experience of quality network accreditation processes such as AIMS-Rehab or QNWA
• Experience of clinical audit, service evaluation or quality improvement
• Interest in contributing to service design and development as the Centre of Excellence grows

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Competitive annual salary
• £5000 car allowance
• 30 days annual leave plus bank holidays and your birthday off!
• A Group Personal Pension Plan (GPPP) and pension contribution
• Career development and training to help you achieve your professional goals
• Voluntary benefits
• Medical indemnity cover
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Free meals and onsite parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Person Specification

Qualifications

Essential

• Essential qualifications include full registration with the General Medical Council, with a licence to practise, entry on the GMC Specialist Register, approved clinician status or eligibility, Section 12(2) approval, and experience working within a multidisciplinary team, engaging with families, carers and external agencies. Desirable qualifications include subspecialty training or significant clinical experience in areas such as autism, forensic psychiatry, trauma, or experience reducing restrictive practice within an inpatient setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Borehamwood

WD6 3QU

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you passionate about food and looking for a rewarding opportunity to work within a healthcare setting helping some of the most vulnerable people in society?

If so, join Three Valleys Hospital a service forpeople with complex mental health issues in a safe and supportive environment.as a Part time Catering Assistant, where you will be working 22.5 hours a week with an established and dedicated kitchen team.

Reporting to the Head Chef, you will support the chefs to prepare meals, maintain a clean and safe working environment, and assist with deliveries. There’s a great social aspect to this role where you can interact with people outside the kitchen regularly.

It’s a calm and pleasurable working environment, where you’ll be able to manage your workload and your career. There’s huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.

As a Catering Assistant you will be:

• Assisting catering staff with both the preparation and cooking of meals in accordance with the company’s policies and procedures.
• Serving service users, staff and visitors with food and beverages.
• Maintaining storage procedures and stock rotation.
• Ensuring that all areas, equipment and furniture are cleaned and stored correctly.
• As part of the catering team, ensuring the kitchen and associated areas meet operational hygiene standards and comply with the company’s policies and procedures.
• Liaising with the wider team, including dietitians regarding dietary and planned meals

To be successful in this role, you'll need:

• Relevant Catering Qualification (Desirable)
• Knowledge of COSHH and HACCP
• Experience of working within similar role.
• Basic numeracy and literacy skills.

Where you will be working:

Location:2 Burley Court, Steeton, Keighley, West Yorkshire , BD20 6TU

Join the multidisciplinary team at Three Valleys Hospital, care for people with complex mental health issues in a safe and supportive environment.

There are a range of services across five wards – including a specialist dementia service - where you’ll gain experience working with gender-specific distinct rehabilitation and step-down services. All 43 bedrooms have en-suite facilities, and the communal areas are spacious with a warm, homely feel.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £25,564.50 Pro Rata
• The equivalent of 33 days annual leave Pro Rata (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free/subsidised meals and onsite/local free parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• Relevant Catering Qualification (Desirable); Knowledge of COSHH and HACCP; Experience of working within similar role; Basic numeracy and literacy skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Keighley

BD20 6TU

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Join Elysium Healthcare as a Workforce Administrator and play a key role in delivering efficient, confidential and compliant workforce and training administration.

Supporting managers, you will ensure accurate HR data, coordinate core people processes and provide clear workforce oversight, helping to maintain consistent and effective HR practices across the service.

In this busy and varied role, you will manage and maintain HR systems, employee records and recruitment trackers, ensuring all data is accurate, up to date and handled with the highest level of confidentiality. You will coordinate a range of HR processes including recruitment, onboarding, induction, probation, contractual changes, leavers and absence management, ensuring alignment with Elysium policies and standards.

You will also support training coordination and compliance, booking sessions, monitoring completion of mandatory training and supporting staff and managers with training requirements. A key part of the role involves maintaining statutory compliance, including Right to Work checks, DBS renewals, professional registration verifications (NMC, HCPC), and supporting the administration of Skilled Worker Visa processes.

Working closely with the wider team, you will prepare workforce reports to provide clear insights into recruitment activity, compliance status and workforce trends, supporting informed decision-making. You will also support governance and HR processes by attending and minuting confidential meetings, ensuring all documentation is accurate and securely maintained.

As a Workforce Administrator you will be:

• Assurance of accurate workforce data — ensuring HR systems, records and compliance information remain complete, current and auditready to support safe staffing and organisational governance.
• Delivery of consistent HR process outcomes — ensuring recruitment, onboarding, induction, probation, contractual changes and leaver processes are completed correctly, on time and in line with policy.
• Statutory and regulatory compliance assurance — ensuring Right to Work, DBS, professional registrations and sponsorship documentation meet legal requirements, with risks identified and escalated promptly.
• Training compliance oversight — ensuring mandatory training completion is monitored, recorded and reported to maintain a competent and compliant workforce.

• Provision of reliable HR administrative support — ensuring registered managers receive accurate documentation, trackers and governance support to enable consistent policy application.

• Workforce reporting for operational assurance — ensuring SMT and the Hospital Director have clear, timely and accurate workforce information to support planning and decisionmaking.
• Governance and procedural integrity — ensuring formal HR processes are documented accurately, securely and in accordance with procedural requirements.
• Effective supervision of the HR/Training Assistant — ensuring administrative tasks are delivered to a high standard through clear direction, oversight and development.

To be successful in this role, you will have:

• HR administration competence — Ability to deliver accurate, confidential and wellorganized HR and workforce administration, including maintaining employee records, trackers and compliance logs.
• Understanding of statutory workforce requirements — Working knowledge of Right to Work checks, DBS processes, professional registration verification (NMC/HCPC) and the administrative elements of Skilled Worker Visa sponsorship.
• Training coordination skills — Ability to coordinate training bookings, monitor mandatory training compliance and maintain accurate MEL records.
• Minutetaking and governance documentation — Ability to produce accurate, concise and secure minutes for formal HR meetings (disciplinary, grievance, investigations, absence reviews)
• HR or workforce administration — experience equivalent to at least two years providing HR or workforce administrative support, maintaining employee records, trackers and compliance documentation.
• Coordinating recruitment processes — supporting advertising, applicant management, onboarding and induction administration.
• Managing statutory workforce checks — completing or coordinating Right to Work checks, DBS processes, professional registration verification and/or sponsorship administration.
• Experience producing accurate documentation — preparing letters, forms, reports and HR documentation with high levels of accuracy and attention to detail.
• Coordinating training or compliance activity — booking training, monitoring completion and maintaining training records.
• Minutetaking in formal meetings — producing accurate, concise and secure minutes for confidential or governancerelated meetings.

Where you will be working: Remote

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £25,564.50 - £28,229.00 DOE
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Person Specification

Qualifications

Essential

• HR administration competence, understanding of statutory workforce requirements, training coordination skills, minute-taking and governance documentation, HR or workforce administration experience equivalent to at least two years, coordinating recruitment processes, managing statutory workforce checks, experience producing accurate documentation, coordinating training or compliance activity, minute-taking in formal meetings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Borehamwood

WD6 1JN

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You should refer to the supporting documents for a full JD outlining core responsibilities.

You will thrive if you enjoy a challenge of learning new skills, embracing new technologies including automation, helping patients, managing information efficiently, and enhancing IT skills with MS Word, Outlook, Excel, clinical systems and other systems.

If you are seeking a challenging, rewarding role in a growing, supportive team, wed love to hear from you.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements:

• Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.
• Right to work: Proof of UK working eligibility required at interview.
• References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.
• Employment history: Please notify us of any employment gaps of 6 weeks or more.

Person Specification

Skills

Essential

• Customer service orientation.
• Excellent communication and interpersonal skills.
• Problem-solving and organisational ability.
• Tolerance to fast pace working retaining professionalism to be able to support patients appropriately.
• Computer literate and adaptable in line with new ways of working.
• Problem-analysis and problem-solving.
• Administrative and organisational skills.
• Ability to follow policies, practices and protocols.

Personal Qualities

Essential

• Confident, welcoming, professional, and empathetic in approach to all interactions.
• Team player with a professional manner and appearance.
• Tactful, discreet, and proactive.
• Adaptable to taking on new skills and challenges.
• Flexible and responsive to new practices and working hours.

Knowledge

Essential

• Customer service principles and practices.
• Basic medical terminology.
• Reception protocols and call handling preferred but not essential.
• NHS / Clinical systems / MS Office applications.
• Previous experience in NHS/general practice preferred but not essential.
• Previous call-handling experience preferred but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Silsden & Steeton Medical Practice

Elliott Street

Silsden

KEIGHLEY

West Yorkshire

BD20 0DG

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the supporting documents for a full job description outlining the core responsibilities of this role.

You will thrive if you are driven to implement solutions, improve prescribing practices, and influence service development while working closely with leadership teams.

Please note: Modality Partnership reserves the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: Mandatory vaccination evidence required (Hepatitis B, MMR, Varicella)

Right to work: Proof of eligibility to work in the UK required at interview stage

References: One reference from your current or most recent employer is mandatory

Employment history: Any gaps of six weeks or more must be declared

Person Specification

Qualifications

Essential

• Masters degree in pharmacy (MPharm) or equivalent recognised pharmacy qualification.
• Registered as a Pharmacist with the General Pharmaceutical Council (GPhC), with no restrictions on practice.
• Independent Prescriber qualification, or willingness to work towards obtaining the qualification if not already held (subject to service requirements).
• Evidence of continuing professional development (CPD) relevant to clinical pharmacy practice.

Desirable

• Postgraduate clinical pharmacy qualification (e.g. Clinical Diploma or equivalent).
• Membership or Fellowship of the Royal Pharmaceutical Society (RPS).
• Primary Care Pharmacy Education Pathway (PCPEP) qualification or evidence of working towards completion.
• Qualification or training in long-term condition management, medicines optimisation or prescribing.

Personal Qualities

Essential

• Commitment to Continuous Professional Development
• Flexible and adaptable approach to work
• Excellent time management and organisation skills
• Professional, accountable, and proactive
• Strong team player
• Dedicated to delivering excellence in patient care

Skills

Essential

• Excellent communication and interpersonal skills
• Strong patient-facing consultation ability
• Exceptional attention to detail
• Strong numerical and analytical skills
• Effective team working in a multidisciplinary setting
• High-level customer service skills
• Competent in IT and specialist clinical systems
• Strong problem-solving and leadership capability
• Diplomacy and discretion in sensitive situations

Knowledge

Essential

• Strong understanding of medicines optimisation
• Excellent mathematical and scientific knowledge
• Knowledge of prescription drug legislation and regulations
• Understanding of long-term condition management
• Awareness of clinical governance in Primary Care
• Knowledge of local and national healthcare priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Modality Partnership

Address

The Jenner Health Centre

201 Stanstead Road

LONDON

SE23 1HU

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the supporting documents for a full Job Description outlining the core responsibilities of this role.

You will thrive in this position if you have a passion for health promotion, supporting patients to adopt self-care strategies, and influencing positive change within primary care. You will develop professionally by working closely with leadership teams and contributing to service improvement initiatives.

If you feel ready to rise to the challenge and join a growing team of like-minded professionals, we welcome your application.

Please note: Modality Partnership reserves the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements Vaccinations: Mandatory vaccination evidence is required for this role, including Hepatitis B, MMR, and Varicella.

Right to work: Proof of eligibility to work in the UK is required at interview stage.

References: References must be obtained prior to employment, including one from your current or most recent employer.

Employment history: Any employment gaps of six weeks or more must be declared.

Person Specification

Qualifications

Essential

• Registered Nurse qualification with a minimum of two years post-registration experience

Knowledge

Essential

• Knowledge of managing patients with long-term and chronic conditions.
• Understanding of accountability within your own role and the roles of others in Primary Care.
• Knowledge of effective health promotion and preventative care strategies.
• Awareness of local and national health policies and priorities.
• Understanding of the wider health and care system.
• Knowledge of clinical governance principles within Primary Care.
• Understanding of patient group directions and related policies.
• Knowledge of public health principles and population health.
• Ability to recognise factors affecting health within the local community.
• Knowledge of local public health issues and challenges.

Personal Qualities

Essential

• Professional and responsible approach to work.
• Polite, confident, and effective telephone manner.
• Strong team player who works well with others.
• Smart, professional appearance at all times.
• Exercises tact and discretion in all situations.
• Demonstrates initiative and the ability to respond effectively to unforeseen events during a shift.
• Demonstrates flexibility towards new working practices and varying working hours.

Experience

Essential

• At least one year of experience in General Practice or community nursing.
• Experience in nurse-led management of chronic conditions.
• Experience implementing clinical guidelines and protocols.
• Experience in audit activity and quality improvement initiatives.
• Clinical supervision training and experience.

Skills

Essential

• Clinical leadership skills with the ability to support and guide others.
• Clinical skills including cervical cytology, immunisation and vaccination, ear care, and minor surgery.
• Change-management skills with the ability to support patients in making lifestyle changes.
• Strong communication skills, both written and verbal.
• Ability to communicate sensitive or difficult information to patients and their families.
• Negotiation and conflict management skills.
• Ability to provide teaching, supervision, and mentorship in a clinical setting.
• Competent IT skills and confidence using digital systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Modality Partnership

Address

Park View Health Partnership

Sidney West Primary Care Centre

Burgess Hill

West Sussex

RH15 8HS

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You should refer to the supporting documents for a full JD outlining core responsibilities.

You will thrive if you enjoy a challenge of learning new skills, embracing new technologies including automation, helping patients, managing information efficiently, and enhancing IT skills with MS Word, Outlook, Excel, clinical systems and other systems.

If you are seeking a challenging, rewarding role in a growing, supportive team, wed love to hear from you.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements:

Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.

Right to work: Proof of UK working eligibility required at interview.

References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.

Employment history: Please notify us of any employment gaps of 6 weeks or more.

Person Specification

Knowledge

Essential

• Customer service principles and practices
• Basic medical terminology
• Reception protocols and call handling preferred but not essential
• NHS / Clinical systems / MS Office applications
• Previous experience in NHS/general practice preferred but not essential
• Previous call-handling experience preferred but not essential

Personal Qualities

Essential

• Confident, welcoming, professional, and empathetic in approach to all interactions
• Team player with a professional manner and appearance
• Tactful, discreet, and proactive
• Adaptable to taking on new skills and challenges
• Flexible and responsive to new practices and working hours

Skills

Essential

• Customer service orientation
• Excellent communication and interpersonal skills
• Problem-solving and organisational ability
• Tolerance to fast pace working retaining professionalism to be able to support patients appropriately
• Computer literate and adaptable in line with new ways of working Problem-analysis and problem-solving
• Administrative and organisational skills
• Ability to follow policies, practices and protocols

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

The Ship Street Surgery

Ship Street

EAST GRINSTEAD

West Sussex

RH19 4EE

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

RESPONSIBILITIES

To provide a friendly, professional and helpful first point of contact for patients and visitors to the Surgery.

• To deal with patients by telephone, face-to-face, email and through the Practice's online triage system.
• To assist patients with appointments, queries and requests and direct them to the appropriate service, clinician or member of the Practice team.
• To undertake a range of reception and administrative duties to support the smooth and effective running of the Practice.
• To process patient information and administrative work accurately and in accordance with Practice protocols.
• To maintain patient confidentiality and comply with information governance and data protection requirements.
• To work collaboratively with both clinical and administrative colleagues.
• To remain calm, professional, helpful and courteous when dealing with patients, including during challenging or difficult interactions.

TASKS

TELEPHONE

1. To log in to the Practice telephony system and respond to telephone calls as quickly and effectively as possible.
2. To deal with, transfer or escalate calls as appropriate, following Practice protocols.
3. To accept, record and transmit information accurately using EMIS, online triage system, generic email and other Practice computer systems.
4. To assist patients with queries, requests and access to appropriate services.
5. To provide a professional, calm and courteous service, including when dealing with challenging or difficult telephone interactions.
6. To maintain confidentiality when discussing patient information over the telephone.
7. To log out of the telephony system at the end of each working session.

RECEPTION

To receive patients and visitors arriving at the Practice in a welcoming, friendly and professional manner.

1. To assist with patient queries and requests or pass messages to the appropriate person.
2. To confidently navigate patient records using EMIS, Docman and other Practice systems in order to assist with patient queries.
3. To make appointments for patients with the appropriate Practice service using EMIS, where required.
4. To assist patients with the Practice's online triage system, including explaining how to access and use the service and directing patients to the appropriate route where required.
5. To handle queries and requests for information or services and ensure that they are dealt with appropriately or transferred to a GP, healthcare professional, member of staff or outside agency in accordance with Practice protocols.
6. To respond appropriately to patient queries received through generic email and other electronic communication channels, ensuring enquiries are dealt with or passed to the appropriate person.
7. To maintain a professional and courteous approach at all times, including when dealing with challenging situations.

ADMINISTRATION

To undertake general administrative duties required for the smooth running of the Practice.

1. To process repeat prescription requests and deal with prescription-related administrative queries in accordance with Practice protocols.
2. To undertake DOCMAN administration, including receiving, scanning, attaching, coding and filing correspondence accurately into the correct patient's medical record and routing correspondence to the appropriate clinician or team.
3. To process incoming hospital letters, clinic correspondence and other clinical documentation, ensuring that information is accurately recorded and reaches the appropriate clinician or member of the Practice team.
4. To undertake general filing and maintain accurate and appropriately organised patient records.
5. To respond to patient emails and electronic enquiries appropriately and within Practice protocols.
6. To undertake administrative work relating to QOF call and recall lists when required.
7. To assist with deductions from the Practice patient list/records in accordance with Practice procedures and guidance.
8. To assist with administrative backlogs and other Practice administrative work as required.
9. To accurately enter, update and maintain patient information using EMIS, Docman, online triage system and other Practice systems.
10. To ensure that all patient information is handled securely and confidentially and in accordance with Practice policies, information governance requirements and data protection legislation.

GENERAL

To assist as required during periods of staff holiday, sickness, increased workload or other operational requirements.

1. To work collaboratively with clinical and administrative colleagues, supporting one another and contributing positively to the wider Practice team.
2. To undertake any other reasonable duties appropriate to the role as requested by the Practice Manager or Partners.
3. To attend and complete Practice training and develop the knowledge and skills required for the role.
4. Full training will be provided on Practice systems, including EMIS, Docman, online triage system and relevant Practice processes and protocols.
5. To follow all Practice policies, procedures and protocols and raise any concerns with the Practice Manager.
6. To maintain a professional, respectful, helpful and courteous approach towards patients, colleagues and other healthcare professionals.
7. To remain calm and professional when dealing with challenging situations and seek assistance from an appropriate colleague where necessary.
8. To contribute to the Practice's commitment to providing safe, compassionate and high-quality care to patients.
9. To maintain confidentiality at all times and not disclose patient or Practice information except in accordance with Practice procedures and relevant legislation.

Person Specification

Skills and Abilities

Essential

• Confident using IT systems, including Microsoft Office, email and computer-based systems.
• Ability and willingness to learn new IT systems and software as they are introduced.
• Good verbal and written communication skills.
• Ability to communicate clearly and professionally with patients, colleagues and healthcare professionals.
• Good organisational skills and ability to prioritise workload.
• Accurate and methodical approach with good attention to detail.
• Ability to remain calm and professional under pressure.
• Ability to deal appropriately with challenging or difficult situations.
• Ability to follow Practice policies, procedures and protocols.
• Ability to work independently and as part of a team.
• Ability to recognise when assistance is required and seek support appropriately.

Desirable

• Experience using EMIS, Docman and Accurx.
• Experience working with electronic patient records.
• Experience of processing electronic correspondence and online patient requests.
• Knowledge of NHS services and Primary Care processes.

Qualifications

Essential

• Good standard of general education.
• Ability to read, write and communicate clearly.
• Willingness to undertake relevant training and learn new systems and procedures.

Desirable

• Qualification or training in administration, customer service, healthcare or a related area.
• Relevant NHS or Primary Care training.

Experience

Essential

• Experience of working in a customer-facing, administrative or service environment.
• Experience of dealing with members of the public in a professional and courteous manner.
• Experience of using computerised systems as part of a working environment.
• Experience of handling confidential or sensitive information.
• Experience of working in a busy environment and managing multiple tasks.

Desirable

• Previous experience in a Primary Care setting, such as a GP Practice, Primary Care Network or other NHS primary care environment.
• Previous experience working in an NHS or healthcare setting.
• Experience using EMIS, Docman, Accurx or other GP Practice systems.
• Experience processing prescriptions or prescription-related queries.
• Experience processing clinical correspondence, scanning, coding and filing documents.
• Experience using an online consultation or triage system.
• Experience undertaking patient recalls, QOF-related administration or patient list administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Forge Close Surgery

Address

Forge Close Surgery

Forge Close

Bromley

BR2 7LL

United Kingdom

Employer's website

https://www.forgeclosesurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

We are seeking a proactive, resilient, and patient-focused individual to join our GP Practice as a Patient Engagement Coordinator. This important role will support the practice in improving patient access to essential healthcare services by proactively contacting patients who are overdue for reviews, screenings, vaccinations, and other clinical appointments.

As part of our administrative team, you will play a key role in helping patients access timely care and ensuring the practice meets its quality and performance objectives. You will be responsible for contacting patients, managing appointment bookings, and supporting recall campaigns for a range of NHS services, including Long Term Condition (LTC) reviews, cancer screening programmes, childhood and adult immunisations, annual health checks, and other preventative healthcare initiatives.

You will make a high volume of outbound calls each day, engaging with patients who may be unaware of the importance of their appointments, reluctant to attend, or difficult to contact. Strong communication skills, empathy, and the ability to build rapport are essential to encourage patient participation and improve health outcomes.

This is a busy and rewarding role that requires excellent organisational skills, attention to detail, and the ability to work effectively within a fast-paced primary care environment. You will work closely with GPs, nurses, healthcare assistants, and other members of the practice team to support patient care and service delivery.

Key responsibilities include:

• Contacting patients by telephone, text message, or other approved communication methods to promote attendance at clinical reviews and appointments.
• Booking, rearranging, and managing appointments in accordance with practice procedures.
• Explaining the purpose and importance of healthcare reviews, screenings, and vaccinations in a clear and professional manner.
• Accurately recording patient interactions and updating records using the practice clinical system.
• Supporting the delivery of recall and call/recall programmes across multiple clinical areas.
• Monitoring appointment uptake and following up with patients where required.
• Maintaining patient confidentiality and complying with NHS information governance requirements.
• Working towards agreed objectives and contributing to practice performance targets.
• Attending regular team meetings, training sessions, and performance review meetings to support continuous improvement and professional development.
• Undertaking any other administrative duties appropriate to the role as requested by the Business Manager.

Person Specification

Experience

Essential

• Previous experience working within a primary care environment, with an understanding of GP practice operations and patient services.

Desirable

• Familiarity with EMIS Web or other NHS clinical systems.
• Understanding of Long Term Condition management and recall processes within primary care.
• Knowledge of NHS screening and immunisation programmes.

Qualifications

Essential

• GCSE/A-Level

Desirable

• Previous experience working in a GP practice, primary care, or NHS setting.
• Experience of managing patient appointments and recall programmes.
• Experience undertaking high-volume outbound calling.
• Ability to explain healthcare information in a clear and accessible manner.
• Experience using EMIS Web or similar clinical systems.

Skills

Essential

• Excellent communication and interpersonal skills.
• Ability to engage confidently with patients from diverse backgrounds.
• Strong telephone manner and active listening skills.
• Ability to manage difficult conversations professionally and sensitively.
• Good organisational and time-management skills.

Desirable

• Excellent IT skills, including Microsoft Office applications and data entry

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bethnal Green Health Centre

Address

60 Florida Street

London

E2 6LL

United Kingdom

Employer's website

http://www.bethnalgreenhealthcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

• Patient reception and navigation act as a central point of contact, respond to enquiries and guide patients through the Same Day Access Service.
• EMIS administration use EMIS to record patient arrivals, maintain accurate patient records, manage appointment information and support clinical workflows.
• Appointment and triage coordination book appropriate Same Day Access, practice and NHS 111 appointments and maintain triage and appointment lists.
• Clinical administrative support process tasks, messages and requests from GPs and other authorised clinical colleagues accurately and within agreed timescales.
• Referrals and communications process outgoing healthcare referrals and support effective communication between the service, member practices and other healthcare providers.
• Patient information and confidentiality ensure patient information is complete, accurate, contemporaneous and handled securely and confidentially.
• Performance monitoring and reporting record and collate activity data and contribute to dashboards, KPIs, audits, patient surveys and performance reports.
• Patient experience and service improvement gather feedback, respond appropriately to concerns and contribute to initiatives that improve patient access, experience and the overall effectiveness of the service.

Person Specification

Experience

Essential

• Experience in a reception, administrative, customer service or coordination role within a busy environment
• Experience of using EMIS in a Primary Care or healthcare setting

Skills and Abilities

Essential

• Excellent communication skills and patient/customer service skills
• Strong organisational, prioritisation and administrative skills

Knowledge

Essential

• Understanding of confidentiality, information governance and accurate record keeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tower Hamlets GP Care Group

Address

GP Care Group

GP Practices across PCN 5 & 6

London

E14 3BQ

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

• BSc Dietetics or equivalent
• HPC Registration

Desirable

• British Dietetic Association member
• Documentary evidence of CPD

EXPERIENCE

Essential

• Experience in Dietetic assessment, treatment and care planning
• Experience of oral and enteral nutrition support

Desirable

• Experience of working in a community or acute setting
• Experience of MDT working/communicating with partner health care professionals e.g. Nurses, GPs, pharmacist, SLT

SKILLS, ABILITIES & KNOWLEDGE

Essential

• Working knowledge of commonly used feeds and supplements
• Knowledge and application of anthropometric measures and biochemistry interpretation in dietetic assessment
• Awareness of regulatory bodies (HCPC) and professional bodies (BDA) code of practice and professional guidelines
• Commitment to engage in CPD and dept appraisal system
• Competent user of IT equipment and basic software (email, RIO)
• To be able to communicate clearly and concisely to both staff and patients
• Ability to work well independently and as part of a team
• Ability to prioritise and manage own caseload and time
• Ability to work well under pressure

Desirable

• Knowledge and understanding of clinical governance and evidence based practice
• Ability to plan and deliver training sessions to health care professionals
• Demonstrates initiative and the ability to develop professionally

SPECIAL CIRCUMSTANCES

Essential

• Ability to travel cross-site if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).