Job description

Job responsibilities

Clinical Responsibilities:

In accordance with the practice timetable, the ANP will work autonomously, delivering care within their scope of practice to the patient population. Contributing towards clinical areas such as health promotion, chronic disease management, health prevention, well-women and well man clinics as well as supporting the management team in the reviewing of clinical policy and procedure.

• Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice to patients
• Implement and evaluate individual specialised treatment plans for chronic disease patients
• Identify, manage and support patients as risk of developing long-term conditions, preventing adverse effects on the patients health
• Provide advanced, specialist nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF
• Provide wound care (ulcer /Doppler etc.) to patients
• Provide specialist clinics such as ear syringing, contraception etc.
• Undertake the collection of pathological specimens
• Provide travel medicine services
• Request pathology services as necessary
• Process and interpret pathology and other test results as required
• Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary / specialist care as required
• Maintain accurate clinical records in conjunction with extant legislation
• Ensure read codes are used effectively
• Maintain chronic disease registers
• Prioritise health issues and intervene appropriately
• Support the team in dealing with clinical emergencies
• Recognise, assess and refer patients presenting with mental health needs
• Implement vaccination programmes for adults and children
• Delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)
• Support the clinical team with all safeguarding matters, in accordance with local and national policies
• Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately
• Deliver opportunistic health promotion where appropriate
• Extended and supplementary prescriber, adhering to extant guidance
• Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required
• Contribute to practice targets (QOF etc.), complying with local and regional guidance
• Liaise with external services / agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Participate in local initiatives to enhance service deliver and patient care.
• Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA).
• Drives the development of nursing services within the practice, liaising with external agencies and professional organisations are required
• Attending training and events organised by the practice or other agencies, where appropriate.

No canvassers or recruitment agencies, please.

Person Specification

Qualifications

Essential

• Registered Nurse;
• Post graduate diploma or degree (Advanced Practice Qualification);
• Qualified Nurse Prescriber;
• Qualified Triage Nurse;

Desirable

• Minor Illness Qualification;
• Teaching Qualification;
• ALS, PALS;

Experience

Essential

• Experience working in a primary care environment;
• Experience in chronic disease management;
• Experience in prescribing and undertaking medication reviews;

Desirable

• Experience working as a practice nurse or community nurse

Clinical Knowledge

Essential

• Wound Care / Removal of sutures & staples
• ECGs
• Venepuncture
• New patient medicals
• Chaperone procedure
• Requesting pathology tests and processing the results, advising patients accordingly
• Travel medicine
• Diabetes
• Hypertension
• Asthma
• Spirometry
• CHD
• Immunisations (routine, childhood and travel)
• Womens health (Cervical cytology, contraception, etc.)
• Understands the importance of evidence based practice
• Broad knowledge of clinical governance
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Knowledge of health promotion strategies
• Understands the requirement for PGDs and associated policy

Desirable

• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Law Medical Group Practice

Wrottesley Road

London

NW10 5UY

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted

Applicants must be registered with BABCP or BPS or working towards

Person Specification

Education and qualifications

Essential

• Holds an IAPT approved PWP qualification
• Registered with the BPS or BABCP or working towards this

Desirable

• Training in nursing, social work, occupational therapy, counselling or within a psychological therapy.
• Psychology or other health related underdgraduate degree.

Experience

Essential

• Experience of working as a psychological wellbeing practitioner
• Experience of routine outcome monitoring
• Experience of working in the local community

Desirable

• Evidence of working in the local community

Knowledge

Essential

• Demonstrated an understanding of anxiety and depression and how it presents in primary care
• Demonstrates a knowledge of the issue surrounding work and the impact it can have on mental health and employment
• Knowledge of child protection issues, safeguarding and other relevant legislation

Desirable

• Knowledge of medication used in anxiety and depression and other common mental health problems
• Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post

Skills and Abilities

Essential

• Abilty to meet agreed / service targets
• Ability to manage own caseload and time
• Demonstrates high standards in verbal and written communication
• Ability to write clear reports and letters
• Excellent IT skills
• Has received training (either formal or through experience) and carried out risk assessments within scope of practice

Desirable

• Ability to provide services in a variety of settings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Pennine Care NHS FT

Address

Pennine Care

Union Street

Oldham

OL1 1RU

United Kingdom

Employer's website

https://www.penninecare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job DescriptionPost: Community Mental Health Liaison PractitionerBand: 6Responsible to: Clinical LeadMain Contacts: Community Clusters, Primary Care Services and Multi Disciplinary teams, Pennine Acute NHS Trust, MHservices, Independent and 3rd Sector ProvidersJob SummaryYou will work in a senior liaison capacity within the local cluster teams to support patients experiencing mental health problems within the community. The service willoperate and be co-located within borough cluster care teams and will operate Monday to Friday 9-5.To provide specialist nursing advice and assessment skills in conjunction with health, community and social care staff in order to fully develop appropriate interventionsand treatment plans for people with mental health problems.To carry out comprehensive risk assessments of mental health needs and have knowledge and experience of risks within the community.To act in an advisory capacity in the delivery of clinical and social interventions to this client group in relation to referring on to other agencies and discharge.To supervise the work of junior staff and provide clinical advice and support to the team.It is expected that the post holder will deliver care in accordance with all Pennine Care NHS Foundation Trust policies and procedures, the Mental Health Act, Mental Capacity Act and community care legislation.Main Duties and ResponsibilitiesClinical WorkTo work across cluster teams and the discharge / enablement pathway to provide specialist mental health nursing advice and a joint assessment serviceTriage all referrals that are made to the service and allocate clinical priority.To work in close liaison with staff within health and social care in upholding and implementing clinical standards for the care of people with mental health needs within the community settingTo carry out a thorough assessment of the service users current mental health needs, including risk assessment, psychological needs and cognitive functioningTo demonstrate the ability to make decisions in relation to the clinical management of individual patients and make critical clinical judgements in relation to mental health and care provision within the community setting.To be able to assess and manage clients presenting with co-morbidities of physical and mental health needs including the impact of medication.To model appropriate methods of communication and care delivery to staff within the cluster teamsContribute to making decisions regarding client care in consultation other members of the multi-disciplinary team.To undertake short term nursing interventions and/or co-ordinate transition of care to other specialist support.To utilise counselling skills when communicating with clients and carers in relation to assessment, diagnosis and treatment plan.To make onward referral to the most appropriate service to meet the individual patients needs.To identify the need for protection in line with Safeguarding Adults Policy and comply with local procedures.To liaise and negotiate with other professions, statutory and independent agencies to ensure the best possible service is provided to service users and carers.To evaluate systematically and record, outcomes of mental health treatment plans, adapting care on the basis of these outcomes.To involve family and carers in the assessment and care planning with service users consent.To provide education and appropriate self-help resources to patients specific to individual needs.To maintain accurate and up to date clinical documentation on all service user contacts, ensuring confidentiality at all times.To have a thorough understanding of functional and organic illness and management strategies to support these.To possess a sound knowledge of issues surrounding the management of violence and aggression and to be able to diffuse potentially difficult and volatile situations.To provide advice and information to non-mental health trained social care staff regarding the management of patients with mental health problems..To observe and practice within the legal requirements of the Mental Health Act 1983 and Mental Capacity Act.To maintain professional awareness by keeping abreast of changing trends in clinical / professional practice.To be aware of professional accountability, with due regard your professional Code of Conduct.Research and AuditTo ensure that the NCRS records are efficiently maintained.To contribute to audits as required,To provide relevant data as required in line with performance monitoring targets.To participate in research opportunities as directed by team or service manager.Education and TrainingTo contribute to the on-going training and development of non- mental health trained social care staff with regard to mental health issues.To have effective presentation skills in order to positively promote the social care liaison teamTo provide mentorship, education and training to learners from a range of professional backgrounds.To attend mandatory and other training as identified as relevant to the post and necessary to ensure safe effective practiceService DevelopmentTo participate in monitoring and evaluation of the effectiveness of service delivery and contribute to developments relevant to mental health services.Management

To provide clinical and peer supervision, advice and support to team members across the divisional team.To deal appropriately with clinical incidents, complaints etc from patients, relatives and members of the public, via line manager, in accordance with Trust policy.

Person Specification

Education / Qualifications

Essential

• Registered Mental Health Nurse (RMN)
• Completion of Preparation for Mentorship / Practice Teacher / Fieldwork Educator qualification or willingness to complete.
• Short courses and experience to post graduate diploma level.
• Evidence of ongoing CPD

Desirable

• Registered General Nurse (RGN)
• Non-medical prescribing qualification
• Formal teaching qualification.

Experience

Essential

• Significant post registration experience at Band 5 or above.
• Experience of working with Older People within community settings.
• Experience of implementing programmes to manage BPSD
• Experience of working with individuals who present to mental health services in crisis and have symptoms of mental health illness
• Experience of working in multi-disciplinary teams.
• Experience of using safeguarding adult procedures

Desirable

• Experience of working with clients presenting with comorbidity.
• Experience of triaging referrals.
• Previous liaison assessment experience.
• Experience of working with working age adults within a community setting

Knowledge

Essential

• Understanding of current mental health legislation, vulnerable adult and safeguarding procedures
• Knowledge of the mental health act and mental capacity act.
• Awareness of NICE Guidance in the treatment of mental health problems and knowledge of treatments and interventions appropriate for individuals with mental health needs
• Understanding of confidentiality and data protection issues
• Knowledge of mental health assessment and risk assessment / management processes
• Comprehensive understanding of deliberate self-harm and appropriate management strategies
• Comprehensive knowledge regarding the impact of physical health disorders on mental health
• Medications management

Skills and Abilities

Essential

• Comprehensive mental health and risk assessment skills.
• Ability to supervise and direct the work of junior staff
• Ability to construct effective packages of care and risk management plans
• Ability to execute a range of mental health assessment tools
• Ability to deliver a range of evidence based interventions.
• Ability to work autonomously in a community setting
• Excellent communication skills, both written and verbal.
• To have the ability to devise and present training packages
• Comprehensive I.T Skills
• Ability to form productive working relationships with service users, carers and multi-disciplinary staff.
• Ability to be assertive and maintain a professional demeanour under pressure
• Good organisational and prioritisation skills.

Desirable

• Skills in the area of audit or research

Work Related Circumstances

Essential

• Must be flexible and able to work within a 7 day service, including bank holidays
• Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
• Appointments to regulated and controlled activities require an enhanced DBS disclosure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Pennine Care NHS FT

Address

Forest House, Royal Oldham Hospital

Rochdale Rd

Oldham

OL1 2JH

United Kingdom

Employer's website

https://www.penninecare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for further details about this post.

The Job Description for this post was approved by the Royal College of Psychiatrists on 15 April 2025.

Person Specification

Qualifications

Essential

• MBBS or equivalent
• Full GMC registration and Licence to Practise
• On GMC Specialist Register or within 6 months
• Section 12 approved or within 3 months
• AC status or within 3 months

Experience

Essential

• Knowledge, skills and experience relevant to this role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Duddon House

Fairfield Lane

Barrow in Furness

LA13 9AZ

United Kingdom

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to communicate in Welsh during routine clinical situations, such as welcoming patients, discussing straightforward aspects of their care and answering routine questions. If youre comfortable holding everyday conversations in Welsh, we encourage you to apply. Your Welsh language skills will help us provide person-centred care and enable patients to receive services in their language of choice. Have a look at our Croeso Candidate booklet below for more information.

Person Specification

oTo be actively involved in the managment and decision making for patients

Essential

• demonstrate good clincal knowladge and decision making

Desirable

• oTo conduct ward rounds to identify and assess problems and assist in joint plans for management of care.

Welsh language skills

Desirable

• Welsh language speaking/listening skills at Level 3 or above

Working within part of multi-disciplinary team

Essential

• oTo contribute to an appropriate model of care which, recognises the involvement of the multi-disciplinary team, the patient and family.

Desirable

• oTo contribute with the multi-disciplinary team in the use of referenced, evidence based guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Royal Glamorgan Hospital

Ynysmaerdy

Llantrisant

CF72 8XR

United Kingdom

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will have and be able to demonstrate:

• Excellent customer service skills. Previous NHS GP Practice experience is desirable but not essential; We are looking for the right person to join our dedicated team
• Friendly and approachable manner;
• Experience of working in a team;
• Good telephone manner;
• Professionalism;
• A can do attitude;
• Adept in using own initiative when working alone;
• Experience of working in a busy environment;
• The ability to multitask and prioritise effectively whilst staying calm under pressure;
• Has a good understanding of confidentiality;
• Flexibility in working pattern and duties;
• Ability to cope with and manage change;
• Computer literate. SystmOne and Accurx familiarity is desirable but training will be provided.

Person Specification

Qualifications

Essential

• Maths and English GCSE- A* to C (or equivalent)
• Excellent Customer Service Skills
• Excellent Communication Skills

Experience

Essential

• Experience of working in a customer facing role
• Computer literate

Desirable

• Experience of working in a GP practice
• SystmOne and Accurx familiarity is desirable but training will be provided

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Richmond Medical Centre

Address

462 Richmond Road

Sheffield

S13 8NA

United Kingdom

Employer's website

https://www.richmondmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Overall Purpose of the Post

The Nursing Associate will provide a bridge between underserved communities and established healthcare services.

By being based within Maundy Relief and supported clinically by an Advanced Nurse Practitioner, the postholder will provide an accessible healthcare presence for people who may otherwise experience barriers to care.

The role will focus on prevention, early identification of health needs, appropriate clinical intervention, health promotion, care navigation and re-engagement with mainstream health services, supporting the wider ambition of the Hyndburn Central Primary Care Network to reduce health inequalities and improve outcomes across Core20PLUS populations.

Please refer to the attached job description for further information

Person Specification

Experience

Essential

• Previous experience of working within a health or care setting.
• Experience providing direct patient care.
• Understanding of health promotion and wellbeing, including Making Every Contact Count.
• Experience working as part of a multidisciplinary team.

Desirable

• Experience working within primary care or community healthcare.
• Experience working with people experiencing health inequalities.
• Experience working with people affected by homelessness, deprivation or social exclusion.
• Experience supporting people with mental health, learning disability, substance misuse or complex social needs.
• Experience working with voluntary and community-sector organisations.

Qualifications

Essential

• Registered Nurse Associate on the NMC register.
• Educated to a minimum level 5 foundation degree specific to nursing associate practice.
• GCSE level 4-9 in Maths and English or equivalent.

Desirable

• Care Certificate
• Training in trauma-informed care.
• Training in smoking cessation or health promotion.
• Training relating to mental health, substance misuse or co-occurring conditions.
• Additional training relevant to inclusion health, health inequalities or community healthcare

Knowledge and Skills

Essential

• Understanding of the scope and professional boundaries of the Nursing Associate role.
• Ability to work effectively under appropriate supervision and as part of a multidisciplinary team.
• Ability to work independently within defined parameters.
• Understanding of when to seek advice from the ANP or another registered healthcare professional.
• Ability to recognise clinical deterioration and escalate concerns appropriately.
• Understanding of holistic, person-centred care.
• Good communication and interpersonal skills.
• Ability to communicate effectively with people who may have experienced barriers to healthcare.
• Understanding of health inequalities and the wider determinants of health.
• Awareness of Core20PLUS and inclusion health principles.
• Understanding of safeguarding adults and children.
• Understanding of evidence-based practice.
• Ability to participate in reflective practice and clinical supervision.
• Appropriate IT and clinical record-keeping skills.
• Good time-management and organisational skills.
• Ability to deal with a non-routine and potentially unpredictable community workload.
• A compassionate, respectful and non-judgemental approach.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Lancashire Alliance

Address

Acorn Centre

421 blackburn Road

Accrington

BB5 1RT

United Kingdom

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• BSc Podiatry or equivalent Podiatry-specific qualification
• Full HCPC registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Andover War Memorial Hospital

Charlton Road

Andover

Hampshire

SP10 3LB

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN ROLE AND PURPOSE OF THE POST

This role is within the Clinical Admin Team, who support all aspects of patient care across the company. The Admin Assistant is a developmental role. They will be expected to develop the skills necessary to work in all aspects of the admin team.

Provide admin support to all clinical areas of the company.

Be a first point of contact for patients.

Assist patients to access the services that they need.

SPECIFIC RESPONSIBILITIES

The responsibilities described below are those of the clinical admin team.

Access

Answer the telephone as a priority and respond to the caller in an appropriate manner.

Man the reception desk. Book appointment, signpost to other services and support patients care.

Data Flow

Action all incoming data received through electronic transfer, e-mail and post. Ensure that it is coded and reviewed by an appropriate clinician.

Action outgoing data through electronic transfer, e-mail, sms message or post.

Clinical Support

Action tasks from the clinical team.

Administer the recall system for patients with long term conditions.

Monitor the uptake of all screening programmes and manage additional recalls as required.

Apply clinical coding to patient records as appropriate.

Update the Open Exeter system.

Monitor the childhood immunisation status of all children and liaise with the Child Health Department as necessary.

Maintain waiting lists of patients for specialist clinics and ensure that they are given appropriate appointments.

Outgoing Information

Ensure that referrals are processed in accordance with national timelines and liaise with the referral management centre as necessary.

Audio type patient referrals and submit them through the E-Referral system.

Deal with any referral queries from clinicians and patients.

Assist patients where necessary to make outpatient appointments.

Action requests for medical reports including liaising with patients to confirm consent is obtained and finance to confirm payment is received.

Action Subject Access Requests in line with GDPR legislation.

Patient records

Action applications for registrations ensuring that patients provide all necessary information and are made aware of consent to share information and on-line access to records.

Action the transfer of patient records, electronically and in hardcopy.

Summarise hardcopy records to ensure the electronic record is complete.

Ensure that SystmOne is reconciled to PCSE through GP Links.

Return hardcopy records to PCSE for patients who are no longer registered.

GENERAL RESPONSIBILITIES

Confidentiality

You shall comply with the General Data Protection Regulations when processing personal data for patients and staff.

You must be aware of the Caldicott Principles as they affect your work. You can address any questions in relation to this to your line manager.

Any data breaches should be reported immediately to the Data Protection Officer.

All enquiries from the media must be referred to a Director.

Health and Safety

All employees have a statutory duty of care for the safety of themselves and others. Employees are required to report any hazards as soon as they are identified.

All staff must contribute to the management of risk. This requires them to assess the risk in all situations, take of appropriate actions to mitigate any risks identified and report all hazards, incidents and near misses.

All building occupied by staff are non-smoking environments. No-one may smoke or vape in the building. Staff who smoke or vape outside the buildings should cover their uniform.

Flexibility Statement

The content of this Job Description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. It is intended to be flexible and subject to amendment in the light of changing circumstances and following consultation with the post holder.

Person Specification

Qualifications

Essential

• Received a basic education
• English Language GCSE at grade C or above or equivalent

Desirable

• Hold ECDL or other IT qualification.

Experience

Essential

• Excellent keyboard skills
• Experience of working with Microsoft Office
• Understand patient confidentiality
• Experience of managing an e-mail account
• Be confident to speak to people both in person and on the telephone.
• Be non-judgemental
• Flexible and able to adapt to change
• Able to prioritise workload
• Demonstrate a commitment to personal development
• Have worked in a team
• Have experience of face to face or telephone contact with the public

Desirable

• Experience of SystmOne or another clinical system
• Experience of audio typing
• Demonstrate and understanding of data protection
• Understand READ coding
• Have worked in a health setting
• Have a clinical background

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Whalebridge Practice

Address

Great Western Surgery

Farriers Close

Swindon

SN1 2QU

United Kingdom

Employer's website

https://www.sparcells-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For full details of the role requirements please see attached Job Description and Person Specification for this vacancy.

Discussions around working pattern will take place during initial job planning, where preferences, requirements and options can be discussed and explored in full.

Hywel Dda University Health Board is committed to providing healthcare services that are patient-centric, ensuring that our community receives the best possible care. We value inclusivity and foster a workplace culture that embraces diversity and supports every individuals contribution towards a welcoming healthcare environment.

We welcome applications from all sections of society and are committed to creating a diverse and inclusive workplace.

Please see the below links for useful videos relating to this vacancy:

Hywel Dda in three Counties: https://youtu.be/RUMDpjtu1sY

Medical Leadership in Hywel Dda:https://www.youtube.com/watch?v=jLioZyqIpwk&t=33s

Person Specification

Qualifications and Knowledge

Essential

• Entry on the GP Register
• Full registration and a License to Practice with the General Medical Council
• MRCGP
• Certificate of Completion of Training (CCT) in General Practice / Certificate Confirming Eligibility for General Practice Registration (CEGPR), or equivalent
• Included on a Medical Performers List or eligible
• Evidence of continuous professional development
• Conducting sessions in a General Practice Setting

Desirable

• Additional Higher qualification(s)

Clinical Experience

Essential

• Broad based experience within the specialty area
• Able to demonstrate core competencies and clinical skills relevant to the post
• Experience of leading a team

Desirable

• Previous experience working in the UK or NHS

Teaching

Essential

• Ability to critically assess learning requirements for self and others
• Evidence of organising programmes and teaching all staff groups
• Willingness to teach all grades of professional multidisciplinary staff

Desirable

• Teaching qualification

Research and Scholarship

Essential

• Demonstrates knowledge of current research and best practice in the specialty area
• Evidence of keeping up to date with current research and best practice
• Evidence of locating and using clinical guidelines appropriately
• Evidence of communicating and interpreting research evidence in a meaningful way

Desirable

• Active participation in research

Clinical Governance

Essential

• Understanding of the role of Clinical Governance
• Participation in clinical audit (or quality improvement project) and understanding role of audit in improving medical practice
• Knowledge of annual job planning/appraisal review process

Desirable

• Knowledge of risk management

Safeguarding

Essential

• Demonstrates knowledge of safeguarding requirements and takes appropriate responsibility
• Evidence of applying appropriate equality and diversity legislation

Other

Desirable

• Welsh Speaker (Level 1)

Skills and Attributes

Essential

• Ability to work autonomously and be responsible for actions
• Ability to work flexibly
• Ability to remain calm whilst working under pressure
• Undertake responsibility for leading and supervising a team.
• Excellent interpersonal skills and team-working skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hywel Dda University Health Board

Address

Meddygfa Penrhyn

Cysgod-yr-Eglwys

Solva

SA62 6TW

United Kingdom

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• * Registered nurse on parts 1 or 12 of NMC register

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

St.Mary's Community Health Campus (Portsmouth)

Milton Road

Portsmouth

Hampshire

PO3 6AD

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers

Important visa information:Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on theSkilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Skilled worker: Health and Care Visa

Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.

Person Specification

Qualifications

Essential

• Evidence of good numeracy skills
• Evidence of good literacy skills

Desirable

• ICT Qualifications
• NVQ 2 or equivalent in customer service or evidence of equivalent practical experience

Experience

Essential

• Previous experience in a clerical environment
• Previous experience working with patient Administration systems

Desirable

• Previous Hospital Admin experience in a reception setting

Skills

Essential

• Ability to handle several tasks at once with frequent interruptions
• An understanding of confidentiality and its meaning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Samuel Johnson Community Hospital

Trent Valley Road

Lichfield

WS13 6EF

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Person Specification

Education

Essential

• English & Math GCSE C or equivalent experience
• IT qualification and experience

Desirable

• Customer care qualification

Experience

Essential

• Microsoft packages Excel, Word, PowerPoint
• Understanding of confidentiality
• Previous customer service experience

Desirable

• Knowledge of System One

Skills and attributes

Essential

• Excellent communication and interpersonal skills
• Ability to work on own initiative and as part of a team
• Flexibility of working pattern
• Ability to train and mentor colleagues

Aptitude and personal qualities

Essential

• Calm and professional
• Friendly and approachable
• Willing and eager to learn
• Ability to travel to other sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

New Mills Health Centre

Hyde Bank Road

New Mills

SK22 4BP

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Person Specification

Experience

Essential

• Primary Care experience in a GP practice

Desirable

• Experience with primary care systems: SystmOne, AccuRX
• Experience of triage

Specific Skills/Competencies

Essential

• Knowledge of clinical governance
• Good organisational and IT skills desirable
• Will have excellent interpersonal skills and be committed to working as part of a team
• Will have excellent communication skills, both written and verbal
• Clear commitment to delivering quality and patient focused services

Qualifications

Essential

• GMC Certificate and NPL registration (with no conditions preventing working or restrictions on practice).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Wigston Health Centre

Address

South Wigston Health Centre

80 Blaby Road

Wigston

Leicestershire

LE18 4SE

United Kingdom

Employer's website

https://www.swhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

Essential

• Good general education including English and Mathematics at GCSE (Grade C or above) or equivalent demonstrable knowledge and experience to NVQ Level 3
• Working in a busy environment dealing with the general public

Desirable

• Customer care experience or previous clerical experience.
• Experience of handling telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems

Skills and Attributes

Essential

• Evidence of working under pressure to tight deadlines and deal with difficult situations e.g. patients, public and visitors
• Strong organisational skills with ability to prioritise
• Excellent word processing skills / computer skills
• Good administrative skills

Desirable

• Experience of using Myrrdin, &CWS
• Knowledge of Waiting list procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Royal Gwent Hospital

Cardiff Road

Newport

NP20 2UB

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

• Open up surgery, switching on clinicians PCs and ensuring everything is set up for the day
• Ensure building security, have thorough knowledge of doors, windows and alarms
• Keep reception and waiting rooms areas tidy
• Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time
• Checking patients in for appointments and directing to appropriate waiting area
• Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages
• Giving normal test results to patients or chasing up when necessary
• Access incoming emails via generic inbox , online consultations and web contacts signposting and taking all the appropriate action
• Completing patient registrations and adding details on to the computer when necessary
• Data input of new patient questionnaires
• Supporting GP Links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored
• Process patients change of address, numbers, etc.
• Process prescription requests in accordance with practice guidelines including filing prescriptions and recording in pharmacy book
• Filing prescriptions and recording in pharmacy book
• Handing completed repeat prescriptions to patients, checking name and address
• Receiving and recording payments for medicals, insurance reports, etc
• General administrative tasks
• Making sure there is good supply of, and printing when necessary, practice leaflets, new patient questionnaires, change of address forms etc
• Monitoring the clinics and letting patients know when delays and clinicians when late visits, etc added
• Completing DN referrals and emailing to referral centre
• Helping to assist with general enquiries
• Answer incoming calls in a timely manner as per practice protoco
• Be able to cover all care navigator roles as required including extended hour surgeries
• Have knowledge of and work in accordance with practice policies and procedures
• Pulling/filing notes as necessary
• Scan and photocopy as required
• Ensure post and clinical forms are correctly filed and waiting for collection
• Ensuring accurate recording of information using the practice clinical systems
• Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift
• Make sure post tray is cleared every evening
• Complete team EMIS & DOCMAN tasks
• Contacting patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc
• Ordering ambulances as and when required by the clinician
• Chaperone for clinicians
• Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence
• Adding patient lists to the practice computer system for visiting consultants/therapists
• Taking deliveries or directing to relevant department
• Any other duties commensurate with the role

The above list of duties is not exhaustive and may be subject to change as deemed necessary

Person Specification

Qualifications

Essential

• Good standard of education with good literacy and numeracy skills.

Desirable

• Up to date with mandatory and role specific training.

Experience

Essential

• Experience of working in a GP practice
• Good interpersonal and communication skills.
• Highly organised and excellent attention to detail.
• Time management and ability to prioritise workload.
• Knowledge of EMIS Web Clinical System and Docman.
• Ability to extract relevant information from conversations to pass on.
• Ability to work autonomously.
• Ability to follow policy and procedures.
• Accuracy in recording data.

Desirable

• Good knowledge of Microsoft Office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Chesser Surgery

Address

121 Wrythe Lane

Carshalton

Surrey

SM5 2RT

United Kingdom

Employer's website

https://www.mysurgerywebsite.co.uk/index.aspx?p=H85021 (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Accurately detail information on patients records within the clinical system

b. Maintain and monitor the practice appointment system

c. Process personal, telephone and e-requests for appointments

1. Assist with total triage administration

e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

f. Signpost patients to the correct service

g. Initiate contact with and respond to, requests from patients, team members and external agencies

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into patients healthcare records as necessary

k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Be an integral part of the general practice team

q. Act as a chaperone as required

r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

s. Support in the delivery of enhanced services and other service requirements

t. Undertake all mandatory training and induction programmes

u. Contribute to and embrace the spectrum of clinical governance

v. Maintain a clean, tidy, effective working area at all times

w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a healthcare setting
• Experience of administrative duties

Knowledge and Skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Clinical IT system user skills and the ability to record accurate notes
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures

Desirable

• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Good organisational skills
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and work well under pressure