Job description

Job responsibilities

Patient Access and Care Navigation

Process and effectively signpost patients to the most appropriate healthcare professional or service in accordance with practice protocols.

Receive and manage patient enquiries by telephone, in person, online consultation platforms and other digital communication channels.

Book, amend and cancel appointments in accordance with practice procedures.

Support patients in accessing services through the NHS App and other approved digital platforms.

Process requests received through online consultation systems such as Patchs or other approved systems.

Provide information regarding available healthcare services and community resources.

Assist patients in navigating health and care services appropriately.

Identify urgent requests and escalate appropriately in line with practice protocols.

Reception and Customer Service

Welcome patients and visitors in a courteous, professional and confidential manner.

Answer incoming telephone calls promptly and deal with enquiries effectively.

Manage difficult conversations and support patients who may be distressed, vulnerable or dissatisfied.

Resolve routine patient queries and escalate concerns where necessary.

Promote a positive patient experience at all times.

Administrative Duties

• Process repeat prescription requests in accordance with practice procedures.
• Register new and temporary patients accurately.
• Enter and update patient demographic information.
• Accurately input information into patient healthcare records.
• Enter and maintain read codes/SNOMED CT codes in line with practice protocols.
• Process incoming and outgoing correspondence.
• Scan and attach patient documentation to electronic medical records.
• Manage practice email inboxes and workflow systems as directed.
• Undertake system searches and reports as requested.
• Photocopy, file and distribute documentation as required.
• Direct requests for Subject Access Requests SARs, insurance reports, solicitor requests, DVLA enquiries and other non-routine correspondence to the appropriate team member.

Workflow Management

• Monitor and action allocated tasks within agreed timescales.
• Support the management of clinical and administrative workflows.
• Prioritise workload effectively while maintaining accuracy.
• Work flexibly to support service delivery during periods of high demand.

Team Working

• Work collaboratively with GPs, nurses, healthcare assistants, administrative staff, Primary Care Network - PCN staff and external healthcare providers.
• Support colleagues and provide cover during periods of absence where required.
• Communicate effectively with patients, carers, colleagues and external agencies.

Secondary Responsibilities

The post holder may also be required to:

Support quality improvement initiatives and practice audits.

Assist with data collection for contractual and quality requirements, including QOF and enhanced services.

Support public health campaigns through patient communication, appointment coordination and administration.

Participate in practice meetings and team development activities.

Assist with opening and closing procedures in accordance with practice rotas.

Undertake any other reasonable duties consistent with the role and grade as requested by management.

Safeguarding Responsibilities

All staff have a responsibility to safeguard and promote the welfare of children and adults at risk.

The post holder will:

• Undertake safeguarding training appropriate to the role.
• Recognise potential safeguarding concerns.
• Report concerns in line with practice safeguarding policies and procedures.
• Maintain awareness of safeguarding responsibilities within General Practice.

Information Governance and Confidentiality

The post holder will:

• Maintain strict confidentiality regarding patient, staff and practice information.
• Comply with UK GDPR, Data Protection Act 2018, NHS Confidentiality Code of Practice and all practice Information Governance policies.
• Ensure personal confidential data is handled securely and appropriately at all times.
• Report any actual or suspected data breaches immediately in accordance with practice procedures.
• Complete mandatory Information Governance training.

Health and Safety

The post holder will:

• Comply with the Health and Safety at Work Act and all practice policies.
• Maintain a safe working environment for patients, visitors and colleagues.
• Report accidents, incidents, hazards and near misses in accordance with practice procedures.
• Maintain clean, tidy and safe reception, office and waiting areas.

Equality, Diversity and Inclusion

The Practice is committed to promoting equality, diversity and inclusion and expects all staff to:

• Treat patients, colleagues and visitors with dignity and respect.
• Challenge discrimination where appropriate.
• Promote equality of access to services for all patients.

Training and Development

The post holder will:

• Complete all mandatory training requirements.
• Participate in annual appraisal and personal development reviews.
• Undertake additional training relevant to the role.
• Maintain competence in care navigation principles, digital systems and customer service skills.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent.
• Experience of working in an office environment.
• An interest in improving peoples lives and wellbeing.

Desirable

• Excellent verbal and written communication skills.
• Ability to communicate clearly and sensitively.
• Ability to manage challenging conversations professionally.
• Customer Service.
• Commitment to providing excellent patient care and service.
• Ability to remain calm under pressure.
• Strong problem-solving skills.
• Organisational skills.
• Ability to manage competing priorities.
• Good attention to detail.
• Ability to work accurately in a fast-paced environment.
• IT Skills.
• Competence in Microsoft Office applications.
• Ability to use GP clinical systems such as EMIS, Docman and
• Patchs.
• Confidence using digital communication platforms and online consultation systems.
• Personal Attributes:
• Professional and compassionate approach.
• Ability to work independently and as part of a team.
• Reliable, flexible and adaptable.
• Commitment to confidentiality and professional standards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wirral CIC

Address

Leasowe Medical Practice

Hudson Road

Leasowe

Merseyside

CH46 2QQ

United Kingdom

Employer's website

https://www.onewirral.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

• Conduct home visits and community-based reviews for housebound and frail patients.
• Deliver long-term condition management (e.g. CHF, COPD, diabetes, hypertension).
• Lead or support anticipatory / future care planning and end-of-life discussions where appropriate.
• Undertake Dementia and Severe Mental Illness (SMI) annual health checks in line with QOF and PCN specifications.
• Support delivery of Learning Disability (LD) health assessments.
• Provide clinical leadership and support to the wider Integrated Neighbourhood Team (including nurses, AHPs, care coordinators and social prescribers).
• Work collaboratively with community and secondary care services to ensure continuity of care.
• Maintain accurate and timely clinical documentation in the relevant IT systems.

Professional Responsibilities

• Participate in clinical meetings, MDTs and case discussions.
• Engage in quality improvement initiatives related to frailty and proactive care.
• Commit to ongoing professional development and reflective practice.
• Adhere to GMC, CQC and safeguarding standards at all times.

Person Specification

Experience

Essential

• Experience in primary care / community care
• Working with vulnerable or complex patients

Desirable

• Experience delivering LD or SMI health checks
• Anticipatory care / palliative care work

Qualifications

Essential

• GMC registered GP
• Eligible under ARRS within 2 years of CCT

Desirable

• Additional frailty or geriatrics training

Personal Attributes

Essential

• Compassionate and patient-centred
• Reliable and well-organised
• Valid UK Driving licence and access to own vehicle for visits

Desirable

• Interest in service development

Knowledge and Skills

Essential

• Strong clinical assessment and decision-making skills
• Excellent communication and empathy
• Ability to work independently and within a team

Desirable

• Familiarity with NHS Long-Term Plan priorities (frailty, population health)
• Experience in MDT / integrated team settings
• Quality improvement or audit involvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Shore Partnership

Address

BRUNEL HEALTH NETWORK PCN LTD

Carlisle Road

Portsmouth

Hants

PO5 1AT

United Kingdom

Employer's website

http://www.eastshorepartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To work as part of the primary care team, providing high-quality patient care under the direction and supervision of registered nurses and General Practitioners (GPs). The Healthcare Assistant will support the delivery of safe, effective, and patient-centred care while promoting health, preventing illness, and assisting with chronic disease management.

Key Responsibilities

Clinical Duties

• Undertake new patient health checks.
• Measure and record:
• Blood pressure
• Pulse
• Respiratory rate
• Temperature
• Height and weight
• Body Mass Index (BMI)
• Perform venepuncture.
• Carry out ECG recordings.
• Record observations accurately within the clinical system.
• Administer vaccinations and immunisations where appropriately trained and authorised.
• Assist with infection prevention and control procedures.

Health Promotion

• Promote healthy lifestyle choices.
• Provide smoking cessation advice .
• Encourage participation in national screening programmes.
• Support patients with weight management advice.
• Signpost patients to appropriate health and community services.

Patient Care

• Ensure patients are treated with dignity, respect, and compassion.
• Maintain patient confidentiality at all times.
• Obtain informed consent before carrying out procedures.
• Recognise deterioration or concerns and escalate appropriately.
• Provide reassurance and support to patients and carers.

Administrative Responsibilities

• Maintain accurate and timely patient records.
• Use electronic clinical systems effectively.
• Manage clinical stock and supplies.
• Clean and prepare clinical rooms.
• Ensure equipment is maintained and calibrated.
• Participate in audit activities where required.

Infection Prevention and Control

• Follow infection prevention and control policies.
• Maintain a clean and safe clinical environment.
• Dispose of clinical waste appropriately.
• Use personal protective equipment (PPE) correctly.

Safeguarding

• Understand safeguarding responsibilities for children and vulnerable adults.
• Report concerns in accordance with practice policies.
• Complete mandatory safeguarding training.

Professional Responsibilities

• Work within the scope of competence.
• Maintain professional boundaries.
• Participate in annual appraisal.
• Undertake mandatory and role-specific training.
• Support students and new staff where appropriate.

Quality and Governance

• Participate in clinical audits.
• Report incidents, accidents, and near misses.
• Contribute to quality improvement initiatives.
• Comply with practice policies and NHS standards.

Communication

• Communicate effectively with:
• Patients
• Carers
• GPs
• Nurses
• Reception staff
• Community services
• Secondary care providers
• Maintain effective verbal and written communication.

Person Specification

Qualifications

Essential

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)

Desirable

• Venepuncture certification
• NHS Health Check training
• ECG competency
• Immunisation training (where appropriate)
• Chronic disease management training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ST ANDREWS SURGERY

Address

1 DE WINTON STREET

TONYPANDY

RHONDDA

MID GLAMORGAN

CF40 2QZ

United Kingdom

Employer's website

http://www.standrewssurgery.wales.nhs.uk/home (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION and PERSON SPECIFICATION

JOB TITLE: Phleobotomist

REPORTS TO: Nurse Manager

ACCOUNTABLE TO: Partner with responsibility for the Nursing function

Key Working Relationships

• Members of the nursing team
• GPs
• Members of the management team
• Care navigation and administration team.
• Patients
• Community staff

Job Summary:

The post holder works under indirect supervision of the Nurse Manager and undertakes task and duties delegated by the Nurse Manager or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients and following policy and procedures.

To support the practice to ensure compliance with its statutory and regulatory obligations, such as but not limited to the Care Quality Commission and Data Protection Act 2018(GDPR)

Job Responsibilities

Clinical

Undertake, record, and follow guidelines for the tasks for which you have received appropriate training:

Venepuncture

Blood Pressure

Dressings

ECG's

Urinalysis and preparation of specimens for investigation by the pathology laboratory

BP,Height and weight body mass index

Prepare and maintain environments and equipment.

To promote health and wellbeing within the practice population

Give accurate and appropriate information to patients and groups within own competence.

To record all consultations within the clinical system

Respond to medical emergencies.

Ensure that the principles of Infection Control are always adhered to.

Screen new patients to research studies within areas of competence,

This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

PERSON SPECIFICATION - POSITION OF PHLEBOTOMIST / HCA

ESSENTIAL REQUIREMENTS andDESIRABLE REQUIREMENTS

Knowledge & Experience:

• Good general education with demonstrable ability in Mathematics and English Language desirable
• Experience of maintaining and manipulating computerised and/or paper-based data/information

Abilities & Aptitudes:

• Ability to handle face to face and telephone enquiries in a professional manner.
• In communication, ability to assess any given situation and to respond in the appropriate manner, with a high degree of tact & diplomacy.
• Ability to organise and prioritise work, and to adhere to deadlines and targets.
• Ability to handle information securely and confidentially.
• Ability to work cooperatively as part of a team.
• An understanding of the requirements in shaping the image of a customer orientated organisation, when working as a first point of contact member of staff
• Ability to work on own initiative dealing with confidential issues.
• Able to work efficiently and with a great degree of accuracy.

Abilities & Aptitudes:

• Aptitude to adapt working style to meet the needs of the patient.
• Aptitude to use standard office equipment efficiently.

Knowledge and Experience:

• Experience of working in a GP Practice or NHS environment
• An awareness of equal opportunities
• An awareness of Health and Safety within the workplace
• Experience of working in a service orientated environment

Other Job-Related Requirements:

Flexibility in relation to working hours

Venepuncture Adult

Venepuncture Child 12 and over

Blood pressure monitoring

Wound care

Health Promotion including smoking cessation, weight management & alcohol

Urinalysis

Person Specification

Knowledge and skills

Essential

• Understanding of infection prevention and control procedures. Knowledge of patient confidentiality, data protection and safeguarding principles.
• Professional, caring and compassionate approach.
• Good communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to work effectively as part of a multidisciplinary team. Competent IT skills and ability to use clinical systems.
• Understanding of QOF and primary care services
• Ability to prioritise workload and work independently.
• Reliable, flexible and committed to high standards of patient care. Demonstrates empathy, discretion and respect for diversity and inclusion.

Qualifications

Essential

• GCSEs (or equivalent) including English and Mathematics.
• Evidence of phlebotomy training or relevant competency assessment.
• NVQ Level 2 or 3 in Health and Social Care, Care Certificate or equivalent healthcare qualification.

Desirable

• Basic Life Support certification or willingness to undertake training.

Experience

Essential

• Previous experience working in a healthcare setting.
• Experience undertaking venepuncture/phlebotomy procedures.
• Experience working in a GP practice or primary care environment. Experience processing and handling laboratory samples.

Desirable

• Experience recording clinical observations including blood pressure, height, weight and BMI. Experience maintaining accurate patient records.
• Experience carrying out NHS health checks.
• Wound care
• ECG's

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rowden Medical Partnership

Address

Rowden Hill

Chippenham

Wiltshire

SN15 2SB

United Kingdom

Employer's website

https://www.rowdensurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities:

Develop thorough understanding of the OOH service and work in accordance with written procedures.

Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care.

Actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111.

Action calls received from Healthcare Professionals.

Support the clinical team with onward referrals where appropriate.

Develop knowledge of local services and providers and understand how to access these services.

Co-ordinate patients who need to be seen F2F and where appropriate home visits.

Report any incidents that might compromise health and safety for self, other staff or customers/patients.

Awareness of own impact in the process of care.

Any other duties and directed by the Senior Care Navigator.

Business responsibilities:

• Maintain ethos and culture of Nimbuscare Limited.
• Positively promote Nimbuscare Limited both in and out of the workplace

• Attend educational and staff meetings as requested.

To support the introduction of new working processes to optimise quality.

• To build and maintain relationships with relevant personnel.

Learning and development:

You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:

Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.

• Make effective use of learning opportunities within and outside the workplace
• Undertake mandatory and statutory training as required.

Team working:

• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
• Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
• Participate in team activities that create opportunities to improve patient care.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Confidentiality:

To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.

Health & Safety:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.

Quality:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Effectively manage own time, workload and resources.

Work within own limitations and experience.

Be aware of and co-operate with audit.

• Work effectively with individuals in other agencies to meet patients needs.
• Portray a professional image at all times.

Communication:

Communicate effectively with colleagues, patients and external parties

Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.

Other:

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.

The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.

Person Specification

Qualifications

Essential

• Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
• Ability to accurately follow workplace policies and procedures
• Ability to work to high standards of accuracy
• Excellent attention to detail
• Good numeracy, administrative and organisational skills
• Excellent customer service skills with the ability to listen and empathise
• Excellent telephony skills
• Understand and observe strict confidentiality
• Excellent organisation, prioritisation and time management skills
• Excellent written and verbal communication skills
• Ability to work as a team and under own initiative

Desirable

• Experience of working within the NHS or general practice
• Experience in working with SystmOne

Experience

Essential

• Competent in using Microsoft Office
• Excellent written and verbal communication
• Able to work well under pressure
• Able to work as part of a team
• Able to use own initiative
• Be self-motivated
• Able to listen and empathise
• Hard working and willing
• Flexible and adaptable, able to work according to changing need
• Commitment to professional / personal development

Travel

Essential

• Ability to travel across various sites when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nimbuscare Ltd

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

About You

We are looking for someone who is:

• Empathetic, patient focused and a good listener.
• Organised, with strong time management and the ability to work under pressure.
• Confident communicating with patients, carers and professionals.
• Competent with IT systems (clinical system experience desirable; MS Office essential).
• Able to work well within a team, while also managing your own workload.
• Committed to personal development (training, including PCI accredited care coordination training, will be provided).

Essential: Previous experience in a public facing role and/or admin/reception environment.

Desirable: Experience supporting people with long term conditions or working in health/social care.

Professional Standards

• Maintain confidentiality and data protection at all times.
• Follow safeguarding, health & safety and infection control protocols.
• Promote equality, diversity and inclusive care.

Why Join Us?

• A supportive practice team committed to high quality patient care
• Opportunities for development and upskilling (including nationally recognised personalised care training)
• Involvement in innovative primary care and multidisciplinary working
• A role where you make a meaningful difference to patients every day

Hours of work:

Role 1 - 28.5 hours per week as follows:

Monday 8am - 6.30pm

Tuesday 9.30am - 8pm

Wednesday 8am - 6.30pm

Role 2 - 38 hours per week as follows:

Monday 8am - 6.30pm

Wednesday 8am - 6.30pm

Thursday 8am - 6.30pm / 9am - 7.30pm (on alternate weeks)

Friday 8am - 6.30pm

Rate of Pay: £12.71 per hour

Annual Leave: 5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro-rata for part-time employees.

Pension: Option to join NHS Pension scheme.

Please note, we reserve the right to close the vacancy earlier than the advertised closing date if we have a sufficient number of applicants. This is a permanent role and NOT suitable for gap students or alongside uni / college studies.

Person Specification

Experience

Essential

• Candidates must be able to work cohesively as part of a team and be capable of working in a fast paced and at times stressful environment. Positivity and a robust nature are a must!
• You will be required to cover additional hours re staff holidays and sickness sometimes at short notice, which may include a later finish.
• The ideal candidate must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure.

Desirable

• Previous experience working in a medical environment
• Previous experience working in a GP practice
• Able to handle a fast paced environment
• SystmOne Experience
• Access to an NHS Smartcard

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Helix Medical Centre

Address

Herts and Essex Hospital

Bishops Stortford

CM23 5JH

United Kingdom

Employer's website

https://www.helixmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job descriptionJob summary

The Referral Administrator / Care Coordinator will support the smooth and effective delivery of patient care by providing referral, care coordination and administrative support to the practice team.

The post holder will act as a central point of contact for patients, clinicians, healthcare professionals and external organisations. They will ensure referrals, correspondence, patient information and administrative workflows are processed accurately, promptly and confidentially.

The role combines referral administration and care coordination, helping patients access appropriate services while maintaining accurate records and supporting practice priorities.

• Process, coordinate and monitor referrals to hospitals, community services, social care and voluntary sector organisations.
• Prepare, check and send referral documentation in line with practice procedures.
• Monitor referral systems, track outcomes and follow up outstanding actions.
• Liaise with patients, clinicians, hospital teams and other external services regarding referrals and patient pathways.
• Help patients navigate healthcare services and signpost them to appropriate support.
• Maintain accurate records of referrals and care coordination activity on the clinical system.
• Support clinicians and administrative colleagues with tasks relating to patient care.
• Identify and contact patients who require appointments, reviews or follow-up.
• Support recall processes for long-term condition reviews, medication monitoring and other planned care.
• Assist with QOF activity, including identifying patients due for review and highlighting outstanding actions.
• Support agreed practice processes for high-risk drug monitoring.

• Process incoming and outgoing correspondence, including letters, emails and electronic communications.
• Review, distribute, file and action clinical correspondence promptly.
• Scan, code and attach documents to patient records in accordance with practice procedures.
• Manage electronic tasks, workflows and shared inboxes.
• Ensure patient records are updated accurately and information can be readily retrieved.
• Maintain effective electronic filing and tracking systems.

• Assist with patient registrations and deductions.
• Support GP2GP and other patient record transfer processes.
• Ensure records are processed accurately and within required timescales.
• Liaise with external organisations regarding registration or record queries where required.

• Respond professionally and sensitively to telephone, written and electronic enquiries.
• Manage and prioritise tasks to meet deadlines.
• Undertake accurate data entry and maintain confidential records.
• Carry out audits, searches and information-gathering activities as requested.
• Produce reports and information to support service delivery.
• Help develop and maintain effective administrative systems and processes.
• Provide appropriate cross-cover for administrative and secretarial colleagues during periods of absence.
• Attend relevant meetings, training and development sessions.
• Complete reasonable administrative, coordination or reporting tasks that support the safe and efficient running of the practice.

The post holder will communicate clearly, professionally and respectfully with patients, carers, colleagues and external organisations. Information must be shared appropriately, with particular care given to confidentiality and sensitive circumstances.

The post holder will have access to confidential patient and practice information. All information must be handled securely and only shared in accordance with practice procedures, UK GDPR, data protection legislation and NHS information governance requirements.

The post holder must follow practice health and safety, infection prevention and safeguarding procedures. Any concerns, incidents or risks should be reported promptly through the appropriate practice process.

The post holder will treat patients, carers and colleagues fairly and respectfully, supporting an inclusive environment and recognising individual needs.

The post holder will complete all required mandatory and role-specific training, participate in appraisal and maintain the knowledge and skills needed to carry out the role effectively.

Person Specification

Additional criteria

Essential

• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise competing demands and meet deadlines.
• High level of accuracy and attention to detail.
• Good IT skills, including Microsoft Outlook and Microsoft Office.
• Ability to work independently and as part of a multidisciplinary team.
• Understanding of confidentiality and information governance requirements.
• Professional and courteous manner when communicating by telephone, in writing and face to face.
• Reliable, flexible and able to remain accurate when working under pressure.
• Approachable, empathetic and patient-focused.
• Positive and proactive approach to work and service improvement.

Qualifications

Essential

• GCSE English and Mathematics at Grade C/4 or above, or equivalent.
• Good standard of general education.

Experience

Essential

• Administrative experience within a healthcare, NHS or customer service environment.
• Experience of handling confidential or sensitive information.
• Experience of using computerised record systems.
• Experience of dealing directly with members of the public.
• Attention to detail

Desirable

• Previous experience within a GP practice or primary care setting.
• Experience of using SystmOne.
• Experience of processing and monitoring patient referrals.
• Experience of patient registration, deduction or GP2GP processes.
• Experience of supporting Subject Access Requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Park Surgery

Address

2a - 4 Alexandra Road

Great Yarmouth

NR30 2HW

United Kingdom

Employer's website

https://www.parksurgerygreatyarmouth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To work with the GPs and other primary care professionals within the practice to identify and manage a caseload of patients.

• Identify, where required and as appropriate, patients that need to be referred back to other health professionals within the practice and wider community.

• Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers and/or health wellbeing coaches and other primary care professionals with then practice and PCN.

• To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice.

• To assist the Reception Team when required.

• • To help people to manage their needs through answering queries, making, and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care.

  • Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.

  • Raise awareness of how to identify patients who may benefit from shared decision making and support staff and patients to be more prepared to shared decision-making conversations.

  • Provide the interface between primary care and health services, helping patients with the transition between services.

  • Ensures awareness of statutory and local clinical protection procedures, including systems of referral.

  • Attend and participate in any practice meetings when required.

  • Any other delegated duties appropriate to the post.

  • Support uptake of National Screening Campaigns and Quality Outcomes Framework for long term conditions.

  This role includes a significant amount of communication, including with patients and their families and various medical professionals both within the practice and the wider community.

Person Specification

Qualifications

Essential

• Good written and verbal communication skills
• Computer Skills
• Ability to work as part of team
• Ability to think and work effectively
• Ability to work with the public

Desirable

• Experience of working in General Practice
• Knowledge of Emis

Experience

Essential

• Experience of working with members of the public
• Experience of working as part of a team
• Excellent understanding of confidentiality

Desirable

• Experience of working in primary care
• Experience of working in a GP practice
• Knowledge of Emis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Acle Medical Partnership

Address

Bridewell Lane

Acle

Norwich

Norfolk

NR13 3RA

United Kingdom

Employer's website

https://aclemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate.

Person Specification

Qualifications and Experience

Essential

• Demonstrate skill, knowledge and experience of working in a system leadership role, at a senior management level equivalent to a director or Board member.

Desirable

• Be practising as a GP in a practice in receipt of a GMS, PMS or APMS contract within the ICB area

Competencies

Essential

• Evidence of drawing on a breadth of complex and, sometimes contradictory, data to inform ethical decisions, balancing competing priorities.

Desirable

• Experience of contributing effectively to complex professional meetings at a senior level

Attributes

Essential

• In depth knowledge of health, care, local government landscape and/ or the voluntary sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS Kent and Medway Integrated Care Board

Address

Gail House

Maidstone

ME15 6NB

United Kingdom

Employer's website

https://www.kentandmedway.icb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Care Navigators are the first point of contact for patients and visitors to the practice by phone, in person and through online systems. The role is central to how the practice functions day to day and requires someone who is calm, organised and genuinely committed to helping patients access the right care.

You will provide a courteous, efficient and helpful service to patients and colleagues, support clinical and administrative teams with a range of tasks, and help ensure the smooth running of the practice across all sites.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience in a busy customer-facing or administrative role, where dealing with people and managing competing demands was a core part of the job
• Confident using the telephone and computers and standard office equipment; able to pick up new systems and processes without difficulty

Desirable

• Previous experience in an NHS or primary care setting
• Familiarity with SystmOne or a similar clinical system
• Experience of askmyGP or a similar online consultation or workflow tool
• Understanding of local health and care services and how they fit together
• Experience working in an environment where priorities shift and adaptability is required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Debenham Group Practice

Address

20 Low Road

Debenham

Stowmarket

Suffolk

IP14 6QU

United Kingdom

Employer's website

https://www.debenhamgrouppractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

To assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to the following aspects of patient care - Participation in national cancer screening programmes.

Ensuring robust and supportive referral practices are in place for patients suspected of having cancer; including use of guidelines, professional development, and safety netting of those referred.

Run reports from clinical systems such as Emis (training will be provided if needed).

In support of collaborative working the post holder will form productive and supportive relationships with practice staff who have the skills, knowledge and remit to contribute to this work. e.g., GP practice non clinical cancer champions, social prescribers, pharmacists, secretaries etc.

The post holder will assist the PCN constituent practices to evaluate their screening uptake and engage hard to reach populations and to reduce health inequalities. This will include working alongside practices to enhance processes to track and follow-up screening non-responders.

Take forward proactive monitoring and tracking of patients suspected or confirmed of having a cancer diagnosis ensuring that their journey is processed in a timely and efficient manner, in line with Cancer Waiting Time Targets.

Provide advice and support to practices on cancer audit/referral review of cancer diagnoses. To work with practices to collate the learning from case reviews to identify any trends or learning.

Develop with core staff across the PCN consistent safety netting approaches/systems to monitoring patients who have been referred urgently with suspected cancer or for further investigations to exclude the possibility of cancer.

Source appropriate resources, training, system examples from appropriate organisation such as the Cancer Alliance, Cancer Research UK, Macmillan, and local authority partners.

Be a point of contact for PCN member Practices to develop and implement their cancer screening improvement action plans.

Create a Library of PCN data packs and other resources to support the delivery of information to patients in a wide variety of formats to meet the needs of all patient groups, including those with Learning Disabilities, and people for whom English is not a first language.

Review practice coding for report building and templates to ensure consistency across the PCN and accuracy of data. Identify coding anomalies and liaise with Ardens (template and reports used by all member practices).

Provide the PCN with support to host peer-to-peer learning events that look at data and trends in diagnosis and screening across a Network. Including appropriate contributors from other organisations

Provide support and guidance to ARRS staff in the running and operation of their appointment sessions.

Book patient appointments where necessary.

Code clinician and administration contacts.

Generate reports to help analyse data to understand capacity and demand.

Support patients to book appointments, as part of the various projects, programmes and clinical initiatives

Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.

Support or manage clinics as required including management and monitoring of services and staff rotas.

Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing

Support the coordination and delivery of muti-disciplinary meetings.

Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.

Administrative support as required.

Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services.

Work with key people in the PCN to develop & support collective general practice projects including areas of federated working.

The post holder should demonstrate good organisation and time management skills.

Always maintain confidentiality.

Responsibility for Patient/Client Care, Treatment & Therapy

Support the process of holistically bringing together all of a persons identified care and support needs and explore options to meet these within single personalised care and support plan (PCSP), in line with PCSP best practice based on what matters to the person.

Work both directly and indirectly with patients and their carers to help navigate patients through the early part of the cancer diagnostic pathway. To improve patient compliance and experience, ensuring that all patients are signposted to /or receive information on their referral - including safety netting advice.

To ensure patients continue to be monitored and supported post treatment completion, supporting the patient and their family for post treatment rehabilitation where necessary.

Ensuring Cancer Care reviews are performed by the relevant clinician/s at 3 months and 12 months intervals according to the Quality & Outcomes Framework.

Ability to input information accurately and in a timely manner and to work to tight deadlines.

Develop with practices systems to ensure high quality patient referrals are completed (i.e. the effective review of referrals to ensure with all pre-work such as blood tests or scans are actioned in advance as required).

Be responsible for identifying and resolving delays in the patient pathway, looking at diagnostic test dates and outpatient appointments. Where this is not possible, ways forward are to be discussed with the practice/PCN.

Adaptable and flexible to differing operational frameworks of individual practice and patient needs.

Support the process of helping patients to manage their needs through answering queries, making and managing appointments and ensuring that patients have good quality written or verbal information to help them make choices about their care.

Support the process of patients being able to take up training and employment and to access appropriate benefits where eligible.

Assist the process for patients to access self-management education courses, peer support or interventions that support them in their health and wellbeing increase their activation level.

Supports the process of patients being able to access personal health budgets where appropriate.

Provide co-ordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health & Wellbeing Partnership Coaches and other primary care professionals.

Effectively uses all methods of communication and is aware of and manages barriers to communication.

Supports the process that provides information to patients, their carers and/or relatives on behalf of the team.

Is the point of liaison for service users and interfaces with all health and social care professionals, including keeping everyone informed and updated.

Receives and collates information in connection with the PCN work streams.

Is able to use risk stratification tools provided and supports presentation information in review meetings.

Follows through actions identified in the PCN work streams including arranging tests, referrals, signposting, etc.

For further information please refer to the attached job description

Person Specification

Qualifications

Essential

• Good standard of education GCSE or equivalent in English and Mathematics

Desirable

• A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment
• Degree level education or equivalent

Experience

Essential

• Experience of office procedures working at a high level as part of an administration team / within an administration role.
• Experience of setting up and implementing internal processes and procedures.
• Experience of dealing with sensitive/confidential information.
• Experience of working with reception / telephone environments.
• Proven administrative experience.

Desirable

• Experience of Project support/management.
• Experience of working within Multidisciplinary teams.

Knowledge

Essential

• Understanding of Clinical Governance
• Understanding of Confidentiality and Data Protection Act

Desirable

• Working knowledge of the management of databases
• Knowledge of local guidelines
• Knowledge and understanding of relevant health and social care legislation and initiatives

Other

Essential

• Driver with sole use of vehicle

Autonomy

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Skills & Abilities

Essential

• Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
• Ability to prioritise and organise workload to meet deadlines
• Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times
• Ability to problem solve and support others in resolving problems
• Ability to work in partnership with other agencies
• Ability to manage conflicting issues assertively and sensitively

Desirable

• Ability to use electronic patient record / Emis

Personal Qualities

Essential

• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service
• Ability to communicate with a high level of effectiveness both verbally and in writing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Alliance

Address

Acorn Centre

421 Blackburn Road

Accrington

Lancashire

BB5 1RT

United Kingdom

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The main purpose of the job is to provide reception and administrative support to the GP Practice to ensure the medical and nursing staff can provide an effective, efficient and caring service to the practice population.

MAJOR DUTIES AND RESPONSIBILITIES

Patient registrations.

Summarising medical records arriving in to the practice and releasing to companies on request.

Ensure efficient operation of the appointment system and monitor the flow of patients into consulting and treatment rooms.

Explain practice arrangements and formal requirements to new patients, and those seeking temporary cover. Ensure registration procedures are completed.

Respond to all queries and requests for assistance from patients and other visitors.

Take and process requests for repeat prescriptions. Ensure that the patient is aware of when the prescription will be ready for collection.

Using a triage system to signpost patient to services and clinicians that will meet their needs.

Manage eConsults and practice email.

Receive and make calls as required. Divert calls and take messages as appropriate.

Open up the premises at the start of day and make all necessary preparation to receive patients. Ensure that the system is operational at the beginning of each day.

Scan and clinical coding of hospital letters and other correspondence.

Any other duties the management feel appropriate to the role.

ADDITIONAL REQUIREMENTS OF THE POST

An understanding, acceptance and adherence to the need for strict confidentiality.

An ability to use own judgement, resourcefulness, common sense, and local knowledge to respond to patients' enquiries and requests.

Keyboard skills necessary to undertake responsibilities involving use of the practice's clinical computer system.

Needs to work effectively as a member of the Reception team, other Practice members and the wider primary healthcare team.

High degree of flexibility in hours worked required. Work additional shifts to cover staff absence and attend staff meetings outside of normal working hours.

To assist in maintaining their own and others health and safety.

To support the equality, diversity and right of patients, carers and colleagues.

Person Specification

Qualifications

Essential

• GCSE Mathematics
• GCSE English or equivalent
• Good standard of general education

Desirable

• A detailed understanding of a healthcare office environment.
• Working knowledge of medical terminology.
• An understanding of the Practice clinical system.

Skills

Essential

• Excellent communication skills (Written and Oral).
• Excellent organisational skills.
• IT skills.
• Customer service skills.
• Time Management and the ability to work to deadlines.
• Negotiation and conflict management.
• Problem solving skills.
• Interpersonal skills.

Experience

Essential

• Experience of dealing with the public face to face or on the telephone.
• Experience working with computers including internet, email, Microsoft.

Desirable

• Experience of working in General Practice.
• Experience of working in a busy reception.
• Experience of computerised medical record systems preferably EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Street Surgery

Address

Second Street

Gateshead

Tyne And Wear

NE8 2UR

United Kingdom

Employer's website

https://secondstreetsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

The successful candidate will be expected to work across both Torrington and Holsworthy Community Hospitals and may be required to support other community hospital sites across Northern Devon and occasionally work alongside colleagues at our East Devon sites in Tiverton and Sidmouth.

A full driving licence and access to transport are essential due to the travel requirements of the role.

If you are looking for a rewarding nursing role that combines specialist clinical practice, professional development and the opportunity to deliver truly patient-focused care within the community, we would love to hear from you.

This is an exciting opportunity to work within a nurse-led service that brings hospital-based treatments closer to patients' homes, improving their experience while reducing the need for long-distance travel. You will become part of a highly skilled and supportive team, providing high-quality, patient-centred care within a community setting.

Our ACDC service delivers a wide range of specialist treatments and procedures, including:

• Blood transfusions
• Intravenous immunoglobulin (IVIG) therapy
• Iron infusions
• Intravenous antibiotics
• Venesections
• IV magnesium and zoledronic acid treatments
• PICC, Hickman and Portacath care
• Short Synacthen tests
• Prolactin and routine blood testing

We work closely with a variety of specialist services, including the Seamoor Unit, Acute Hospital at Home (AHAH), Haematology, Rheumatology and Gastroenterology teams, as well as local GP surgeries and the Eden Unit at Derriford. Together, we ensure patients can access specialist treatments closer to home whilst receiving exceptional, individualised care.

Applicants must be able to demonstrate current competence in peripheral venous cannulation and intravenous medication/infusion administration, with recent experience delivering IV therapies in a clinical setting.

As a Staff Nurse within ACDC, you will:

• Deliver specialist day treatments safely and effectively in line with service protocols.
• Assess, support and provide holistic nursing care to patients and their families.
• Develop expertise in a wide range of infusion therapies and specialist procedures.
• Work collaboratively within a multidisciplinary team to ensure high standards of patient care.
• Contribute to the smooth running of the service, supporting patient pathways and treatment plans.

Why Join Us?

This is a particularly exciting time to join our service as we continue to develop and expand community-based specialist care.

Our team prides itself on being supportive, welcoming and dedicated to providing excellent patient experiences. No two days are the same, and the role offers a unique opportunity to gain experience across a range of specialities whilst developing advanced clinical and leadership skills.

We offer opportunities to:

• Develop specialist knowledge in ambulatory and infusion therapies.
• Gain experience across multiple clinical specialties.
• Expand clinical skills
• Build leadership experience through deputising and supporting service development.
• Mentor and support junior colleagues.
• Make a meaningful difference to patients by helping them receive treatment closer to home.

Additional Information

The successful candidate will be expected to work across both Torrington and Holsworthy Community Hospitals and may be required to support other community hospital sites across Northern Devon and occasionally work alongside colleagues at our East Devon sites in Tiverton and Sidmouth.

A full driving licence and access to transport are essential due to the travel requirements of the role.

If you are looking for a rewarding nursing role that combines specialist clinical practice, professional development and the opportunity to deliver truly patient-focused care within the community, we would love to hear from you.

Working Pattern: Monday - Friday 08:30 -16:30

Interview Date: To be confirmed

For further information please contact: Helen Faulkner, Clinical Lead - Ambulatory Care Day Case (ACDC) Northern Serviceson 07912 783 780 or [email protected]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

Torrington

Devon

EX38 7BJ

United Kingdom

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Research & Research Involvement

Work as part of a team to support the safe conducting of research in accordance with Good Clinical Practice guidelines.

Collaborate with research team members across the PCN and practice to ensure all requirements of the Wider Care Settings (WCS) Funding Model are met.

Conduct population health searches and utilise population health intelligence to identify suitable cohorts of potential recruits for current research studies and targeted interventions.

Actively contribute to research studies by engaging and supporting participants, assisting in data collection, and completing study tasks under the guidance of the research team.

Administrative Support & Data Management

Provide comprehensive administrative support for research projects and PCN activities, including scheduling meetings/clinics, booking participants, taking structured minutes, and coordinating study timelines.

Extract, analyse, and report data to support study delivery, project work, and PCN requirements (such as QOF, IIF, and DES).

Maintain accurate and organised documentation of research activities and study logistics.

Support the research team in completing data queries and adverse event reports as needed.

Personalised Care & Patient Coordination

Act as a centralised point of contact for the multidisciplinary team (MDT) and patients in coordinating healthcare needs and research participation.

Utilise decision aids and personalised care and support plans (PCSP) to assist patients in shared decision-making conversations.

Provide coordination and navigation for people and their carers across health, research, and care services, working closely with social prescribing link workers, health and wellbeing coaches, and primary care professionals.

Assist patients in accessing self-management education, training, peer support, or other interventions that support their health and wellbeing.

Communication & Collaboration

Facilitate effective, professional communication across all stakeholders, utilising digital skills (Microsoft Office suite) and non-verbal/verbal skills during meetings and events.

Engage with websites, social media, and patient representative groups to share news of research studies and raise awareness of PCN initiatives.

Participate in meetings and community events to support research promotion and forge new collaborations that attract research studies to local populations.

Compliance & Safety

Monitor and maintain compliance with study protocols, regulatory guidelines, data protection principles, and GDPR.

Support data-related activities, including data monitoring checks (e.g., temperature monitoring), policy adherence, data integrity, and security throughout the research process.

Person Specification

Education and Qualifications

Essential

• Good standard of education with at least level 3 qualifications including GCSE English and Maths (C/4 or above, or equivalent levels)

Desirable

• Care Coordinator Qualification
• Good Clinical Practice (GCP) Certificate

Experience

Essential

• Experience in coordinating multiple complex tasks simultaneously to ensure service delivery
• Experience of working within healthcare, social, or voluntary/community sectors, supporting vulnerable groups
• Experience supporting/delivering projects or events

Desirable

• Previous experience working within an NHS GP practice or PCN; change management experience
• Previous research experience

Skills and Abilities

Essential

• Excellent communication and interpersonal skills (verbal and written) across different audiences
• Proficient in Microsoft Office Suite and using IT/databases to store, retrieve, and analyse data effectively
• Ability to manage workload, work under minimal supervision, and meet tight deadlines
• Ability to work effectively as part of a multi-disciplinary team and build strong relationships
• Ability to take information from patients, understand their needs, and signpost effectively

Desirable

• Ability to run basic searches/reports in clinical systems
• Experience in public speaking, chairing meetings, or creating newsletters

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham City General Practice Alliance

Address

ASPIRE PCN

79a Upper Parliament Street

Nottingham

NG1 6LD

United Kingdom

Employer's website

https://www.ncgpa.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Areas of Responsibility

• To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
• To document triage notes in order that the patients record is complete and for audit purposes.
• To use information technology to process the referrals for the 80% triaging role.
• To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
• To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
• To undertake unplanned care in conjunction with community nursing teams.
• To support community nursing teams with provision of care in catheter clinics
• To work within the integrated team to facilitate early discharge from hospital.
• To work within the integrated team to prevent unnecessary admission to hospital.
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

Please see attached job description / person spec for more information.

Person Specification

Other

Essential

• Must hold full and valid driving licence and have access to a vehicle
• Good IT and keyboard skills

Qualifications

Essential

• Current NMC Registration

Experience

Essential

• Experience of working in a multidisciplinary team
• Experience of working with patients with multiple pathologies and delivering care plans to meet their needs

Desirable

• Experience in working within a community setting

Skills and Knowledge

Essential

• Highly motivated
• Able to provide high standards of care
• Tact and Diplomacy
• Empathy and sensitivity
• Ability to use own initiative
• Good observational and reporting skills
• Ability to manage stressful situations
• Concentrate when undertaking patient care and inputting data / patient records
• Good time management skills
• Good interpersonal skills
• Team Player
• Work flexibly to accommodate patient / service needs

Desirable

• Knowledge of additional specialist areas through in-house training and short courses including palliative care, LTCs and diabetes management

Communication

Essential

• Able to communicate effectively in written and verbal English Language

Personal and People Development

Essential

• Evidence of relevant experience and development
• Support other staff

Desirable

• Willing to undertake appropriate training

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
• Self awareness
• Enthusiastic and able to work under pressure