Job description

Job responsibilities

The following are the core responsibilities of the management of medicines. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Key Responsibilities:

1. Clinical Duties:

• Carry out clinical tasks including phlebotomy, BP checks, new patient health checks, ECGs, dressings, wound care (levels 1 & 2), vaccinations under PSD and some chronic disease management.

2. Non-Clinical Duties:

• Checking and maintaining stock levels in clinical rooms, checking store room stock levels, processing samples, checking refrigerator temperatures and maintaining infection control standards.
• Maintain clinical skill set through training and appraisal.

3. Patient Interaction:

• Offer appointments and make appropriate follow-up appointments. Refer on to other members of the practice team as necessary and participate in MDTs where asked to.
• Participate in staff education sessions and training.

4. Collaboration:

• Work closely with GPs, nurses, and other healthcare professionals to coordinate patient care.
• Participate in team meetings and contribute to the development of care navigation strategies.

5. Administrative Support:

• Assist with administrative tasks, including updating patient records and managing correspondence.
• Ensure all documentation is accurate and complies with practice policies and procedures.

6. Communication:

• Maintain clear and effective communication with patients and the healthcare team.
• Provide information and updates to patients regarding their care and appointments.

Qualifications and Skills:

• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Ability to work effectively as part of a team and independently.
• Proficiency in using healthcare software and electronic systems.
• A strong desire and willingness to learn and develop further in the field of healthcare coordination.
• A commitment to continuing professional development.

Person Specification

Qualifications

Essential

• Please see full Job Description

Desirable

• Please see full Job Description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Oakwood Surgery

Address

Masham Road

Doncaster

DN4 6BU

United Kingdom

Employer's website

https://www.doncasterdoctor.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

• Proven experience as a GP surgery or healthcare administrator.
• Excellent knowledge of SystmOne software.
• Strong analytical and reporting skills with meticulous attention to detail.
• Ability to effectively manage competing priorities and deadlines.
• Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Background in healthcare administration preferred.
• Excellent written and verbal communication abilities.
• Passionate about improving healthcare through technology.
• Ability to work as part of a team.

Experience

Essential

• Proven experience as a GP surgery or healthcare administrator.
• Excellent knowledge of SystmOne software.
• Strong analytical and reporting skills with meticulous attention to detail.
• Ability to effectively manage competing priorities and deadlines.
• Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Background in healthcare administration preferred.
• Excellent written and verbal communication abilities.
• Passionate about improving healthcare through technology.
• Ability to work as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

1st Floor, Leigh Primary Care Centre

918 London Road

Leigh on Sea

Essex

SS9 3NG

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

These are exciting posts for doctors who want to work in clinically meaningful roles, contribute to the development of a new service model, and be part of a team improving care for rural communities.

We would particularly welcome applications from Welsh speakers; but even if you dont speak any Welsh, or want to develop your skills, dont worry: the health board will support you with training.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• MBBS or equivalent medical qualification.

Desirable

• MRCP(UK), Diploma in Geriatric Medicine or other relevant postgraduate qualification.

Eligibility

Essential

• Full GMC registration with a licence to practise at time of appointment. At least 4 years full-time postgraduate training or equivalent, with at least 2 years in relevant specialty training or equivalent experience / competencies. Eligibility to work in the UK.

Desirable

• Previous Specialty Doctor / SAS experience in medicine for older people, rehabilitation or community medicine.

Clinical Skills

Essential

• Safe clinical practice, sound clinical judgement, risk awareness, ability to prioritise clinical need and recognise when to seek consultant support. ALS or willingness to maintain relevant acute care competencies.

Desirable

• Experience of community hospital, rehabilitation, frailty, stroke, palliative care, delirium, falls, Parkinsons disease, syncope or complex discharge planning.

MDT & Communication

Essential

• Effective communication with patients, families and colleagues. Proven ability to work with nursing, therapy, pharmacy, mental health, primary care and operational colleagues.

Desirable

• Experience of family meetings, best-interest processes, remote advice or multi-agency discharge planning.

Clinical Governance & Quality

Essential

• Commitment to clinical governance, audit, quality improvement, incident learning, documentation and safe escalation.

Desirable

• Evidence of completed audit / QI project or service development work.

Teaching & Development

Essential

• Commitment to CPD, appraisal and professional development. Willingness to support teaching of junior, nursing, ACP, AHP and MDT colleagues within competence.

Desirable

• Teaching experience or interest in simulation / frailty education.

Pwesonal Atrributes

Essential

• Reliable, flexible, compassionate, organised, able to work autonomously within agreed supervision and aware of own limitations.

Desirable

• Welsh language skills or commitment to supporting bilingual service standards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Powys Teaching Health Board

Address

Llandrindod Wells War Memorial Hospital/Newtown Hospital

Llandrindod Wells/Newtown

LD1 5HF

United Kingdom

Employer's website

https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

You will work closely with senior clinical, operational and executive colleagues across the network to develop safe, effective and innovative POCT services and clinical pathways. The role includes responsibility for the strategic development of POCT, quality and governance, workforce development, procurement and service innovation.

BSPS has already demonstrated what can be achieved through innovation. Our LabKit model brings laboratory-quality mobile POCT into community and primary care settings including GP surgeries, urgent care centres and patients' own homes supporting the network's wider Hospital@Home and Virtual Ward services.

We are looking for an experienced and credible Clinical Scientist with significant POCT experience and the ability to operate confidently at both strategic and operational levels. You will combine scientific expertise with leadership, vision, innovation and the confidence to influence and challenge senior clinical colleagues. You will have a strong understanding of POCT quality and governance, EQA, clinical risk, service development and the application of POCT across healthcare settings. You will be passionate about developing people, improving patient pathways and ensuring POCT delivers genuine clinical value.

You will be joining a pathology network recognised nationally for its scale, innovation and quality, and taking leadership of a POCT service that has already achieved national recognition. The foundations are exceptional, and we are now looking for the person who can take POCT at BSPS to the next level. If you are ambitious about the future of Point of Care Testing and want to lead a service with genuine national standing, we would love to hear from you.

Person Specification

Qualifications

Essential

• First degree or assessed equivalent level of knowledge and expertise
• Masters Degree or assessed equivalent level of knowledge and expertise in a relevant specialty
• Fellowship of the Royal College of Pathologists or relevant PhD
• Demonstration of Continuing Professional Development at agreed level of participation
• Registered as a clinical scientist with Health and Care Professions Council
• To have completed a minimum of 5 years in post as a Registered Clinical Scientist of which at least 2 years should have been at advanced practitioner level.
• Experience in consulting with clinical staff of all grades wanting advice on any aspect of pathology specialty/POCT and its relevance in specific situations.

Desirable

• PhD and FRCPath

Managerial

Essential

• Experience as an active member of relevant committees
• Knowledge of financial management, resource allocation and procurement.
• Able to advise and lead on specific service development and strategic planning
• Able to provide leadership for the POCT Team and professional direction to more junior staff.
• Able to develop and take responsibility for professional guidelines and policies impacting across the Trust and Health Community
• Able to organise and manage complex activities
• Able to prepare and present complex scientific and clinical information at local, regional, national and international conferences.
• Able to negotiate to provide value for money from diagnostic companies.
• Good coaching, teaching and mentoring skills.

Desirable

• Leadership course/qualification Management course/qualification

Personality

Essential

• Positive attitude to solving problems and to managing change
• Able to prioritise tasks and organise time efficiently
• Able to inspire confidence in peers and subordinates through excellent interpersonal skills, common sense and ability to express rational logic

Experience and Scientific Knowledge

Essential

• Extensive knowledge of the UK POCT diagnostics market.
• To have an extensive knowledge of routine and specialised analytical methods, quality assurance and problem
• To have a sound knowledge of metabolic medicine in adults, children and neonates, consistent with pathology specialty.
• To have a good knowledge of managerial processes within a typical NHS Hospital Trust.
• Extensive knowledge of specialist healthcare science activities across the healthcare sector and opportunities for use of POCT.

Desirable

• To have expert knowledge in a specialised area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ

United Kingdom

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see Supporting Documents for full Job Description, list of responsibilities and Person Specification.

Person Specification

Personal Attributes

Essential

• Ability to motivate people.
• Able to travel locally as required.
• Passionate about combatting disadvantage and inequality in healthcare
• Able to work as part of a team.

Qualifications

Essential

• GCSE Maths and English (C and above) or equivalent.
• Phlebotomy certification.
• Six months of relevant experience working in a primary care environment in the last two years.
• Care Certificate.

Desirable

• Relevant NVQ Level 3 qualification or equivalent.

Knowledge

Essential

• Experience of working with healthcare professionals and/or previous experience in the NHS or social care.
• Experience coordinating with multiple stakeholder or individuals to meet specified outcomes.
• Experience providing advice/signposting.
• Experience using a patient clinical system such as EMIS.
• Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act.

Desirable

• Knowledge of a range of local community groups which support wellbeing.

Skills

Essential

• Excellent verbal and written communication skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
• Good technical literacy with e.g. Word, Excel, and experience using a clinical system such as EMIS.
• Able to work independently and manage own workload.
• Able to build strong professional relationships.
• Understanding of social determinants of health and how these can be addressed with patients.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Surrey Heath Community Providers Ltd

Address

Theta Building, Lyon Way

Frimley

Camberley

Surrey

GU16 7ER

United Kingdom

Employer's website

https://www.surreyheathcommunityproviders.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Reception & Customer Service

• Welcoming patients and checking them in for appointments.
• Answering phone calls, managing inquiries, and booking appointments.
• Managing the patient waiting area and maintaining a professional environment.

• Processing patient registrations, referrals, and medical records.
• Handling incoming clinical post, emails, and electronic tasks.
• Utilizing medical software (e.g., EMIS Web, SystmOne) to update patient files.
• Liaising with hospitals, pharmacies, and external healthcare providers.

• Performing venepuncture (blood draws) for adult and/or pediatric patients.
• Correctly labeling, logging, and prepping blood samples for laboratory transport.
• Maintaining clinical hygiene, infection control, and strict safety standards.
• Managing clinic stock levels for phlebotomy consumables.

Person Specification

Qualifications

Essential

• Educated to GCSE level minimum
• Certified and well experienced in Phlebotomy (Venepuncture).
• Fully understanding of Infection, Prevention& Control (IPC).
• Certificates of qualification and training will be required at interview.
• Exceptional communication skills and an empathetic patient manner.
• High level of administrative accuracy and attention to detail.
• Ability to multitask in a fast-paced medical environment.
• Strong IT literacy.

Desirable

• Qualified to NVQ level 2 in Health and Social Care
• Previous experience working within a GP practice or NHS environment.
• Proficiency with GP clinical systems .
• Knowledge of medical terminology and confidentiality protocols (GDPR).

Experience

Essential

• Experience of working within a nursing team
• Experience of a clinical environment

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vine Medical Centre

Address

69 Pemberton Road

East Molesey

Surrey

KT8 9LJ

United Kingdom

Employer's website

https://www.vinemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Generic responsibilities

All staff at Clayton Medical Centre have a duty to conform to the following:

Equality, Diversity and Inclusion

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

Health and Safety at Work Act 1974,

Environmental Protection Act 1990,

Environment Act 1995,

Fire Precautions (workplace) Regulations 1999

Coronavirus Act 2020

Other statutory legislation which may be brought to the post holders attention.

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement (QCI)

To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Clayton Medical Centre continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Induction

At Clayton Medical Centre, you will be required to complete the induction programme and the practice management team will support you throughout the process.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed by the management team. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate

The post holder will, where appropriate and requested to do so by a line manager, undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).

The post holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery

Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff, if directed to do so should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

Plans and outcomes by which to measure success should be agreed.

Managing information

All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.

Data should be reviewed and processed using accurate SNOMED/read codes to ensure easy and accurate information retrieval for monitoring and audit processes.

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure.

The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.

Security

The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.

Professional conduct

All staff are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave and are encourage to spread this throughout the year. Leave cannot be carried over.

Primary key responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a.Maintain and monitor the practice appointment system

b.Process personal, telephone and e-requests for appointments

c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately, recording the contact in the patient record

d.Signpost patients to the correct service

e.Initiating contact with and responding to, requests from patients, team members and external agencies

f.Clinically code data on EMIS.

g.Photocopy documentation as required

h.Ensure new and temporary registrations and relevant patient information is passed to the registrations administrator as required

i.Input data into patients healthcare records as necessary

j.Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

k.Manage all queries as necessary in an efficient manner

l.Carry out system searches as requested

m.Maintain a clean, tidy, effective working area at all times

n.Monitor and maintain the reception area and notice boards

o.Support all clinical staff with general tasks as requested

Secondary responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

a.Partake in audit as directed by the management team

b.Support administrative staff, providing cover during staff absences

c.Action incoming and outgoing emails and correspondence as necessary

d.Scan patient related documentation and attach scanned documents to patients healthcare records

e.Complete opening and closing procedures in accordance with the duty rota

f.As required support the Prescription Administrator in the management of repeat prescriptions, ensuring they are handed over for processing accurately and efficiently

g.Participate in the receptionist rota to maintain appropriate cover

h.Support the Reception Supervisor in producing and maintaining the duty rota

i.Support the practice manager with all Patient Participation Group related matters

j.Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

Person Specification

Experience

Essential

• Working with the General Public Administrative Duties

Desirable

• Working in a Health Care Setting

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Maths and English (Grade C or above - or equivalent) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Maths and English (Grade C or above - or equivalent) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care

Experience

Essential

• Working with the General Public Administrative Duties

Desirable

• Working in a Health Care Setting

Other

Essential

• Flexible to work any time Monday to Friday between 7.45am and 6.30pm. DBS check essential for this role.

Skills, behaviours and Knowledge

Essential

• Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure.

Desirable

• EMIS user skills.

Personal Qualities

Essential

• Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clayton Medical Centre

Address

Wellington Street

Clayton Le Moors

Accrington

Lancashire

BB5 5HU

United Kingdom

Employer's website

https://www.claytonmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary

As a UTC ECP you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working autonomously within your sphere of competency as a clinician in a diverse, multi-skilled team that includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift, you will provide expert advice and second opinions for patients seen and treated by junior members of staff.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities to learn, innovate and contribute new ideas.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time practitioners on a permanent salaried basis.The service is 365 days per year, 7 days a week. This shift will be a night shift.

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.

- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

- Have the ability to successfully make appropriate in hospital specialty referrals.

Analytical and Judgmental Skills

- Perform specialist assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in physical examination assessment skills applicable to scope of service.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

- Ability to travel to all sites of service delivery in a timely manner.

Patient/Client Care

- Perform assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- Establish effective communication with patients and carers / relatives.

- Deliver specialised, evidence-based advice suitable for the individuals medical, social, psychological, religious, and cultural requirements.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Responsibilities for Policy and Service Development

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service.

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support their specific service.

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for Finance

- Ensure the effective and efficient use of physical and financial resources.

- Ensure all clinical equipment used are well maintained and cleansed as required.

Responsibilities for HR

- Maintain active status on relevant professional registers.

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Maintain a professional portfolio.

- To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training.

- Adhere to Company Policy & Procedure.

- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements.

- Attend all mandatory training relevant for the post.

- Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records in accordance with your professional body.

- Continually monitor standards of care through bench marking and using the tools provided.

- Participate in collection of patient satisfaction surveys for the service as required.

Research and Development

- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements.

- Support the clinical lead in ensuring the clinical environment is conducive to effective learning.

- Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area.

- Take responsibility for personal development and education and Personal Development Plan objectives.

- Participate in Clinical Supervision for self and others and utilise reflective practice techniques.

The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.

Person Specification

Qualifications

Essential

• Qualified Emergency Care Practitioner (Minor Injuries and Minor illnesses Level 6 or above)

Experience

Essential

• Minimum 2 year experience of Primary, Urgent or Emergency Care within the last 5 years.

Skills and Knowledge

Essential

• Knowledge of clinical systems (EMIS/Cerner/Adastra/CLEO)
• Good interpersonal and patient care skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Ability to work as part of a team and autonomously
• Ability to work under pressure and to prioritise workload
• Ability to maintain confidentiality
• Support and develop the implementation of change processes

Other

Essential

• Active Professional Registration e.g. GMC or NMC
• Not subject to suspension under section 41A of the Medical Act 1983
• Have had an annual NHS appraisal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job description

Job responsibilities

Patient Access and Care Navigation

Process and effectively signpost patients to the most appropriate healthcare professional or service in accordance with practice protocols.

Receive and manage patient enquiries by telephone, in person, online consultation platforms and other digital communication channels.

Book, amend and cancel appointments in accordance with practice procedures.

Support patients in accessing services through the NHS App and other approved digital platforms.

Process requests received through online consultation systems such as Patchs or other approved systems.

Provide information regarding available healthcare services and community resources.

Assist patients in navigating health and care services appropriately.

Identify urgent requests and escalate appropriately in line with practice protocols.

Reception and Customer Service

Welcome patients and visitors in a courteous, professional and confidential manner.

Answer incoming telephone calls promptly and deal with enquiries effectively.

Manage difficult conversations and support patients who may be distressed, vulnerable or dissatisfied.

Resolve routine patient queries and escalate concerns where necessary.

Promote a positive patient experience at all times.

Administrative Duties

• Process repeat prescription requests in accordance with practice procedures.
• Register new and temporary patients accurately.
• Enter and update patient demographic information.
• Accurately input information into patient healthcare records.
• Enter and maintain read codes/SNOMED CT codes in line with practice protocols.
• Process incoming and outgoing correspondence.
• Scan and attach patient documentation to electronic medical records.
• Manage practice email inboxes and workflow systems as directed.
• Undertake system searches and reports as requested.
• Photocopy, file and distribute documentation as required.
• Direct requests for Subject Access Requests SARs, insurance reports, solicitor requests, DVLA enquiries and other non-routine correspondence to the appropriate team member.

Workflow Management

• Monitor and action allocated tasks within agreed timescales.
• Support the management of clinical and administrative workflows.
• Prioritise workload effectively while maintaining accuracy.
• Work flexibly to support service delivery during periods of high demand.

Team Working

• Work collaboratively with GPs, nurses, healthcare assistants, administrative staff, Primary Care Network - PCN staff and external healthcare providers.
• Support colleagues and provide cover during periods of absence where required.
• Communicate effectively with patients, carers, colleagues and external agencies.

Secondary Responsibilities

The post holder may also be required to:

Support quality improvement initiatives and practice audits.

Assist with data collection for contractual and quality requirements, including QOF and enhanced services.

Support public health campaigns through patient communication, appointment coordination and administration.

Participate in practice meetings and team development activities.

Assist with opening and closing procedures in accordance with practice rotas.

Undertake any other reasonable duties consistent with the role and grade as requested by management.

Safeguarding Responsibilities

All staff have a responsibility to safeguard and promote the welfare of children and adults at risk.

The post holder will:

• Undertake safeguarding training appropriate to the role.
• Recognise potential safeguarding concerns.
• Report concerns in line with practice safeguarding policies and procedures.
• Maintain awareness of safeguarding responsibilities within General Practice.

Information Governance and Confidentiality

The post holder will:

• Maintain strict confidentiality regarding patient, staff and practice information.
• Comply with UK GDPR, Data Protection Act 2018, NHS Confidentiality Code of Practice and all practice Information Governance policies.
• Ensure personal confidential data is handled securely and appropriately at all times.
• Report any actual or suspected data breaches immediately in accordance with practice procedures.
• Complete mandatory Information Governance training.

Health and Safety

The post holder will:

• Comply with the Health and Safety at Work Act and all practice policies.
• Maintain a safe working environment for patients, visitors and colleagues.
• Report accidents, incidents, hazards and near misses in accordance with practice procedures.
• Maintain clean, tidy and safe reception, office and waiting areas.

Equality, Diversity and Inclusion

The Practice is committed to promoting equality, diversity and inclusion and expects all staff to:

• Treat patients, colleagues and visitors with dignity and respect.
• Challenge discrimination where appropriate.
• Promote equality of access to services for all patients.

Training and Development

The post holder will:

• Complete all mandatory training requirements.
• Participate in annual appraisal and personal development reviews.
• Undertake additional training relevant to the role.
• Maintain competence in care navigation principles, digital systems and customer service skills.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent.
• Experience of working in an office environment.
• An interest in improving peoples lives and wellbeing.

Desirable

• Excellent verbal and written communication skills.
• Ability to communicate clearly and sensitively.
• Ability to manage challenging conversations professionally.
• Customer Service.
• Commitment to providing excellent patient care and service.
• Ability to remain calm under pressure.
• Strong problem-solving skills.
• Organisational skills.
• Ability to manage competing priorities.
• Good attention to detail.
• Ability to work accurately in a fast-paced environment.
• IT Skills.
• Competence in Microsoft Office applications.
• Ability to use GP clinical systems such as EMIS, Docman and
• Patchs.
• Confidence using digital communication platforms and online consultation systems.
• Personal Attributes:
• Professional and compassionate approach.
• Ability to work independently and as part of a team.
• Reliable, flexible and adaptable.
• Commitment to confidentiality and professional standards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wirral CIC

Address

2 Oxton Road

Birkenhead

Merseyside

CH41 2QJ

United Kingdom

Employer's website

https://www.onewirral.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the PCN Care Coordinator. There may, on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Strategic

• Support the PCN with patient call/recall, appointment booking and proactive reminders via texts, telephone, and letters.
• Work with the PCN to identify and manage patient caseloads and support personalised care.
• Be the point of liaison for patients and carers/relatives, and interface with health and social care professionals.
• Provide coordination and navigation for patients and carers/relatives across health and care services, alongside other PCN staff and other primary care roles.
• Support the delivery of enhanced services and other PCN service requirements.
• Contribute to tackling inequalities in health and social care particularly regarding patients with long-term conditions.
• Run searches and reports using the clinical system, EMIS Web.
• Support the coordination of and manage the administrative functions of MDTs.
• Provide ad hoc support to the PCN team and clinical leads.
• Provide administrative support (i.e. DOCMAN, patient registrations) to PCN member practices as required.
• Prepare and produce reports, spreadsheets, and presentations as required.

Communication

• Provide face-to-face support to patients attending PCN practices and local community venues, including welcoming and checking in patients, responding to queries, and providing information and signposting to appropriate services.
• Respond to telephone and email enquiries, and patient call backs in a timely manner.
• Help patients to manage their care needs, answering their queries and supporting them to make and manage appointments.
• Follow-up with patients who do not attend appointments.
• Communicate effectively with patients and carers/relatives, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds, and preferred ways of communicating.
• Provide written or verbal information to patients and carers/relatives on behalf of clinicians and services.
• Record clear, accurate and contemporaneous notes, and coding in patients' medical records.
• Develop and maintain effective working relationships with internal and external stakeholders.
• Liaise with outside agencies and local community centres to help coordinate pathways of care for patients.
• Send out mail merges and bulk texts to patients for a number of campaigns, i.e., flu vaccinations, cancer screening.

• Obtain, collate, and evaluate patient feedback.

Quality Improvement

• Review the completeness and accuracy of data entered in clinical systems.
• Support the CHE / PCN team with data reconciliation.
• Perform data quality checks and correct any errors identified.

Key Relationships

• Internal PCN executive team, PCN clinical directors, PCN clinical leads, PCN member practices, PCN workforce, MDT members.
• External WNL ICB, Local providers (C&I, CNWL, RFL, LBC, UCLH), GP Federations, PCNs, PPGs, Suppliers.

Person Specification

Skills/Abilities

Essential

• Excellent communication (both oral and written) and interpersonal skills
• Ability to work under pressure in a busy working environment and ability to multi-task
• Ability to work as a member of a team
• Ability to work autonomously
• Ability to work collaboratively within a multi-disciplinary environment
• Attention to detail
• Ability to use own initiative to resolve problems
• Excellent time management skills with the ability to re-prioritise
• Excellent IT skills including Microsoft Office
• Good telephony and email skills
• Excellent organisational skills
• Ability to meet deadlines and work under pressure
• Experience providing advice/signposting to users
• Open to innovation and new ways of working

Desirable

• Ability to provide motivational coaching to support behaviour change
• Experience or training in personalised care and support planning
• Understands good clinical and information governance
• Touch typing

Qualifications

Essential

• GCSE Maths and English
• Educated to A level / NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
• Evidence of continued professional development

Desirable

• Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
• ECDL qualification
• Additional language skills (e.g. Bengali)

Other requirements

Essential

• Ability to travel and work across various PCN practices and community venues, where applicable
• Ability to work flexibly to meet the needs of patients and the PCN
• Willingness to undergo further training and development as the role develops

Aptitudes

Desirable

• Adaptability, flexibility, and ability to cope with uncertainty and change
• An ability to maintain confidentiality and trust
• Professional, calm, and efficient manner
• Commitment to continuing professional development
• Positive and flexible approach to work
• Willing to engage with, learn from and sustain relationships with health professionals and colleagues
• Self-motivated and proactive
• Sensitive to patients needs

Knowledge

Essential

• Basic knowledge of available local health services
• Appreciation of the relationship between NHS Bodies, including GP Practices, Federations, PCNs, ICBs and NHS England

Desirable

• Good local knowledge of health landscape and population needs
• Understanding of local and national strategic priorities
• Understanding of local culture between practices and other providers

Experience

Essential

• Experience in creating and maintaining Excel spreadsheets, and databases
• Experience of administrative duties
• Experience in auditing
• Experience in dealing with sensitive and confidential information
• Knowledge/familiarity with medical terminology

Desirable

• Experience of interacting with patients, clients or customers, both face-to-face and over the telephone
• Experience of working in the NHS, including either in Primary Care, or with close ties to Primary Care
• Experience in using EMIS Web and running EMIS Web searches and reports
• Experience in using Accurx, Surgery Connect and DOCMAN
• Experience of training in personalised care and support planning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Camden Health Evolution Ltd

Address

Workspace

60 Gray's Inn Road

London

WC1X 8LU

United Kingdom

Employer's website

https://www.camdenhealthevolution.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.

• To have a thorough knowledge of all practice procedures
• To work in accordance with written protocols
• We are a SystmOne practice, so experience using SystmOne would be preffered, but training can be provided
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Answering and care navigating high volume calls
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Advise patients of relevant charges for private services, accept payment and issue receipts
• Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day
• Scanning documents in accordance with Practice guidelines
• Action tasks within a timely manner
• Complete all annual Mandatory training as appropriate

Person Specification

Qualifications

Essential

• GCSE educated
• Good timekeeping and punctuality
• Empathy, compassion and acceptance of others' beliefs and cultures is non-negotiable
• Excellent Customer Service experience
• Computer literate in all Office 365 (Teams / Excel / Word etc)
• Good Listening skills and attention to detail and accuracy
• Professional verbal and written communication skills are essential
• Excellent command of spoken and written English
• Able to demonstrate flexibility and adaptability in a changing environment
• Able to work constructively with internal and external parties to resolve issues
• Ability to work under pressure while maintaining a positive professional attitude
• Ability to work as part of the team
• Able to multi-task and prioritise

Desirable

• Experience working in a GP Practice preferred
• Experience of using SystmOne preferred
• Understanding of additional languages advantageous
• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Park Medical Centre

Address

5-7 East Park Road

Leeds

LS9 9JD

United Kingdom

Employer's website

https://www.eastparkmedicalcentre.com/ (Opens in a new tab)

Job description

Job responsibilities

Opening and closing the surgery following surgery protocols to ensure building security

Booking appointments face-to-face, over the telephone and signposting patients to ensure the patient is booked with the right person at the right time and in the right place

Arriving patients for appointments

Receiving and recording requests for home visits, telephone consultations and taking messages

Keeping the reception area, noticeboards and waiting room tidy and presentable.

Manage incoming emails via generic inbox, online consultations, web contacts and signposting and taking all the appropriate actions.

Process patients change of address, telephone contact details etc.

Handling completed repeat prescription requests and processing appropriately

Receiving and recording payments for medicals, insurance reports etc.

Monitoring clinics and informing patients when there is a delay or clinicians are running late

Safely handling/processing specimens received from patients following practice protocols .

Taking messages and passing on information

Initiating contact with and responding to requests from patients , other team members and associated healthcare professionals and agencies

Cover sickness/annual leave of other Care Navigators on a fair share basis and work reasonable overtime when required to cover extended hours.

Ensure accurate processing and recording of information in accordance with practice procedures using the practice clinical system

Complete administrative tasks relating to patients records including filing, document management and ensuring patients can access reports, prescriptions etc.

Providing clerical access to practice staff as required, including word/data processing, filing, photocopying and scanning

Contact patients to arrange follow-up appointments, prescription collections etc.

Chaperone for clinicians (training provided)

Greeting visitors and asking them to complete the visitors book, informing the relevant manager/colleague of their arrival and escorting them where appropriate

Taking and receiving delivery of supplies

Answer and respond to incoming calls in a timely manner

Ensure effective handover of matters outstanding to incoming/remaining care navigators at the end of your working day

Take post to collection point.

Person Specification

Experience

Essential

• Experience of working in a healthcare environment.
• Experience and confidence working with computers and use of MS Office.
• Time management and ability to prioritise workload.
• Good interpersonal and communication skills.
• Experience of working in an administration setting.

Desirable

• Experience of working in a GP Practice.
• Experience of EMIS web.
• Ability to follow policy and procedures.
• Ability to work autonomously.
• Accuracy in recording data.
• Ability to deal with difficult and demanding situations.
• Ability to work under pressure.

Qualifications

Essential

• GCSE Grade A to C in English
• GCSE Grade A to C in Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Meadowside Medical Centre

Address

Meadowside Medical Centre

Mountbatten Way

Congleton

Cheshire

CW12 1DY

United Kingdom

Employer's website

https://www.meadowsidemedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

SPECIAL REQUIREMENTS OF THE POSTAbility to use own judgment, resourcefulness and be able to work under pressure without direct supervision.To have excellent communication skills and patience.

To be reliable and flexible.

To observe strict confidentiality on all matters relating to the practice and its patients.

MAIN DUTIES AND RESPONSIBILITIES

1. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

2. Deal with all general enquiries, explain procedures and make new and follow-up appointments.

3. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

4. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

5. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

6. Enter requests for home visits onto computer as per procedure, and into the visit book if requested by doctor ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

7. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.

8. Prepare lists (if required) for all surgeries and clinics held, ensuring completion of any associated paperwork.

9. Ensure adequate supply of stationery, is available for doctors and re-order as necessary.

10. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

11. Enter patient information on to the computer as required.

12. Patient notes and correspondence:

a) Ensure correspondence, reports, results etc are scanned promptly on to the correct records, ensuring that all recent correspondence is available when patients are seen.

b) Ensure paper records are kept in good repair with all necessary information on the outside cover clearly visible.

13. Record details of accidents, verbal complaints from patients and any unpleasant, intimidating or threatening behavior by patients to staff, inform Practice Manager for investigation and possible action.

14. Premises:

a) Open up premises at the start of the day when first to arrive, de-activate alarm if necessary switch computers on and make all necessary preparations to receive patients.

b) When last to leave at the end of the day ensure telephone transfer is on and ensure computers, portable electrical appliances ie fans, heaters etc and internal lights are all switched off. Ensure that the building is totally secured and the alarm activated.

15. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

This is not intended to be an exhaustive list of responsibilities, but to indicate the main areas of responsibility. It may be changed after consultation with the post-holder.

Person Specification

Qualifications

Essential

• Good standard of education
• Understanding of Microsoft Office
• A demonstrable commitment to professional development

Desirable

• Experience of working in a public reception environment
• Experience of dealing with the public via telephone
• Experience of Emis clinical system (preferable but not essential)
• Experience of Microsoft Office software
• Experience of dealing with the public/patients

Experience

Essential

• Good standard of education
• Understanding of Microsoft Office
• A demonstrable commitment to professional development

Desirable

• Experience of working in a public reception environment
• Experience of dealing with the public via telephone
• Experience of Emis clinical system (preferable but not essential)
• Experience of Microsoft Office software
• Experience of dealing with the public/patients

Qualities/Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• Excellent keyboard and computer skills
• Excellent communication skills

Desirable

• Basit IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Strand Medical Centre

Address

272 Marsh Lane

Bootle

Liverpool

Merseyside

L20 5BW

United Kingdom

Employer's website

https://www.strandmedialcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

They work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Care coordinators review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.

Care coordinators could potentially provide time, capacity and expertise to support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. Their aim is to help people improve their quality of life.

The successful candidate will be based in a local cluster of General Practices as part of the Primary Care Network (PCN). They will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

This role is intended to become an integral part of the PCNs multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN.

There may be a need to work remotely depending on the requirements of the role. Please note that the role of a care coordinator is not a clinical role.

Person Specification

Experience

Essential

• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)

Desirable

• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
• Experience of working in Primary Care

IT skills

Essential

• Strong IT skills are essential for this role. Candidates should be proficient in Microsoft Office applications, including Word, Excel and Outlook, and comfortable navigating databases and digital record systems. Training will be provided on any role-specific software.

Right to Work

Essential

• Please note that you must have the legal right to work in the UK to be considered for this role. Proof of eligibility will be required during the recruitment process.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maidenhead Primary Care Network

Address

Lee House Surgery

84 Osborne Road

Windsor

Berkshire

SL4 3EW

United Kingdom

Employer's website

https://www.maidenheadpcn.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job

1. Scanning and processing clinical patient documents
2. Patient Recalls
3. Clinical coding of patient records
4. Maintaining accurate patient records
5. Reception cover, including answering telephones and dealing with patient enquiries
6. Effectively signpost patients to the appropriate healthcare professional, including external agencies such as Pharmacy First or 111
7. Supporting the wider practice team as required
8. General administrative support
9. Support in the delivery of contracts, enhanced services and other service requirements

Person Specification

Experience

Essential

• Have excellent organisational and communication skills.
• Be confident using computer systems.
• Have good attention to detail.
• Be able to work independently and as part of a team.

Desirable

• Experience in a GP practice or healthcare setting is desirable but not essential as training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The White House Surgery

Address

The White House Surgery

Stow Road

Moreton-in-Marsh

Gloucestershire

GL56 0DS

United Kingdom

Employer's website

https://www.whitehousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Obtain blood samples from patients in support of laboratory procedures used in the diagnosis and treatment of disease.
• Perform a variety of routine blood drawing procedures, to include venepuncture, using standard equipment.
• Interact directly with patient to obtain information for laboratory records, explain procedures, allay fears, and elicit cooperation.
• Ensure that the patient is comfortable and as relaxed as possible and confirm their agreement to the collection of a blood sample.
• Accurate, legible labelling of all samples to confirm patient identity.
• Check patient identification against EMIS records and confirming with patient whenever possible.
• Record collection of blood sample in the patients record using correct nursing templates
• Ensure samples are stored in appropriate containers
• Ensure that samples are dispatched to the appropriate laboratories in a timely fashion.
• Ensure that anomalies are reported to a senior member of staff
• Notify the GP/Nurse of any significant patient issues.
• Perform various quality control procedures to maintain compliance with internal and external regulations.

Assist in and perform routine tasks related to patient care as required. Such tasks may include:

• Blood Pressure monitoring
• Baseline Tests e.g. BMIs, height, weight monitoring
• ECG recording
• HCA Diabetic check
• Urinalysis
• NHS health checks
• Suture removal
• Chaperoning and assisting patients where appropriate who are being examined by another clinician
• Assisting GPs and Nurses with minor surgery and coil fittings
• Ordering stock as and when required.
• Immunisations flu/B12
• Doppler
• Mental Illness Health Checks
• Wound care

Person Specification

Experience

Essential

• Phlebotomy
• Blood Pressure monitoring
• Baseline Tests - BMIs height weight monitoring
• ECG recording
• HCA Diabetic check
• Urinalysis
• NHS health checks

Desirable

• Suture removal
• Experience ordering stock and stock management
• Immunisations flu/B12
• Doppler
• Mental Illness Health Checks
• Wound care

Qualifications

Essential

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)