Job description

Job responsibilities

Care Navigation

Oversee and coordinate the care navigation processes within the PST team to ensure all patient requests are triaged and directed appropriately according to clinical protocols and practice procedures.

Provide support and training to new staff in effective care navigation and triage processes.

Liaise directly with duty doctors to manage complex or urgent cases, ensuring patients are signposted correctly and efficiently.

Monitor care navigation outcomes to identify areas for improvement and implement service changes where required.

Act as a point of escalation for reception staff dealing with difficult or uncertain care navigation scenarios.

Administration

Ensure all administrative protocols and procedures are followed by the reception team, providing guidance where needed.

Act as a senior point of contact for complex patient enquiries or complaints, resolving issues with professionalism and sensitivity.

Monitor the quality and accuracy of patient record-keeping, ensuring compliance with data protection and confidentiality standards.

Oversee new patient registrations, de-registrations, and record updates, ensuring accuracy and consistency.

Supervise the processing of appointments, tasks, and email communication within the team, ensuring timeliness and attention to detail.

Coordinate cover for clinics such as menopause, dermatology, and minor ops in the absence of colleagues.

Delegate administrative tasks to team members while maintaining overall responsibility for their timely and correct completion.

Maintain oversight of the practice website content in coordination with the management team, ensuring information is up to date and accessible.

Premises Management

Assist with the opening and securing of the premises, ensuring staff are aware of the correct procedures and are trained accordingly.

Be a point of contact for premises-related issues and liaise with external contractors when necessary.

Conduct regular checks to ensure consulting rooms and communal areas are clean, safe, and adequately stocked for clinical use.

Report and monitor all Health and Safety concerns, escalating where appropriate and ensuring corrective actions are taken.

Maintain oversight of the reception area to ensure it remains welcoming, orderly, and compliant with health and safety regulations.

Training and Development

Support the training and induction of new reception staff, providing mentoring and coaching as required.

Identify development needs within the team and work with management to arrange appropriate training or support.

Lead by example in attending and contributing to team meetings, PLT sessions, and other development opportunities.

Ensure all team members are compliant with mandatory training and assist in tracking their training records.

Keep own knowledge and skills up to date, particularly in regard to care navigation, clinical systems, and NHS processes.

General Responsibilities

Act as deputy to the Assistant Practice Manager as required.

Assist in the implementation of new systems, processes, or software and support team members during transition periods.

Attend management meetings when requested to provide updates and feedback from the reception team.

Promote a positive and professional working environment, encouraging teamwork and a patient-centred approach in all duties.

Uphold and model the practices values, policies, and commitment to excellence in patient care and service delivery.

Person Specification

Experience

Essential

• Experience of a range of clerical and administrative work.
• Ability to deal with telephone enquiries in a friendly and efficient manner.
• Knowledge of medical terminology

Desirable

• Experience of using clinical systems such as Emis, Docman etc.

Other requirements

Essential

• Flexibility to meet the needs of the business
• DBS required

Personal Qualities

Essential

• Ability to work under pressure
• Honest
• Smart appearance
• Forward thinker
• Flexible

Knowledge and Skills

Essential

• Ability to communicate confidential information effectively and accurately using appropriate communication tools
• To be able to work as part of a multidisciplinary team as well as independently
• Excellent communication skills, including ability to listen.
• Excellent interpersonal skills
• Accuracy and attention to detail
• Good numeracy skills
• Effective customer service skills
• Ability to make decisions, use own initiative
• Ability to prioritise a varied workload to strict deadlines

Desirable

• Total triage experience

Qualifications

Essential

• Demonstrable ability to meet the Practice Vision & Values.
• Qualified to GSCE level or equivalent (Maths & English)

Desirable

• NVQ 2 within Business Administration or Customer Services or willing to work towards Microsoft office / ECDL Word processing or RSA 2 standard

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Merrow Park Surgery

Address

Kingfisher Drive

Guildford

Surrey

GU4 7EP

United Kingdom

Employer's website

https://www.merrowparksurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Degree or Postgraduate Diploma in Occupational Therapy
• HCPC Registration
• Varied placement experience
• Understanding of professional ethics and their application in practice

Other

Essential

• Special requirements to perform in the role e.g. Ability to travel within geographical area. Able to work hours flexibly.
• Understanding of OT outcome measures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Royal Gwent Hospital or any Rotational Site

Cardiff Road

Newport

NP20 2UB

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Person Specification

Education & Qualifications

Essential

• Registered Nurse Level 1 (Adult)

Skills, Knowledge & Abilities

Essential

• Evidence of Continued Professional Development
• Must be able to demonstrate an understanding of confidentiality in all of the role
• IT literate (including Microsoft office) and willing to learn new systems
• Good communication skills both written and verbal with patients and across the MDT
• To be able to plan and deliver person centred care

Experience

Essential

• Working in a range of clinical settings

Desirable

• Working in a community setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wye Valley NHS Trust

Address

Vaughan Building

Ruckhall Lane, Belmont

Hereford

HR2 9RP

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

You will provide high-quality, patient-centred clinical care across the practices of the Eye locality Eye, Debenham, Mendlesham and Fressingfield as one of a team of four paramedics working together across these sites.

Your work will be centred primarily on home visits, alongside supporting care home ward rounds, running minor illness clinics, and taking on other clinical work as needed. The purpose of the role is to extend the reach and capacity of general practice: assessing, diagnosing and treating patients who would otherwise add to GP workload, and freeing GP time for the patients who need it most.

You will work within defined clinical protocols and scope of practice, with support and guidance from GPs, but you will be expected to function as a confident, autonomous clinician in your day-to-day decision-making, particularly in the home visiting setting.

All patients requiring a home visit are triaged and clinically assessed by a GP before allocation to you, so you will always be visiting with a clear clinical picture and rationale already established, and with a GP available to you throughout the day for advice or escalation.

You will need to demonstrate safe, sound clinical decision-making and strong assessment and diagnostic skills, and to prioritise and assess patient need appropriately, including making referrals for further investigation or care where necessary.

Key Responsibilities

Home Visits

Undertake home visits as your primary activity, attending patients who have been triaged and allocated to you by a GP, assessing and treating them in their place of residence across a wide range of urgent, same-day and chronic-disease-related needs.

Act as an autonomous clinician in the home setting, using sound clinical judgement and escalating to a GP where a case falls outside your scope of practice.

Prioritise and sequence home visits sensibly across the day, taking account of clinical urgency and geography across the four practices.

Care Home Support

Support care home ward rounds, working alongside GPs and care home staff to review and manage the needs of care home residents.

Identify and proactively manage patients at risk of deterioration or hospital admission, in line with locally agreed pathways.

Minor Illness Clinics

Run minor illness clinics, providing assessment, diagnosis and treatment at first point of contact for patients presenting with minor and same-day illness.

Diagnose and manage acute and chronic conditions, combining drug and non-drug treatment approaches into a coherent management plan.

Wider Clinical Duties

Take on ad hoc clinical work across the four practices as needed, in agreement with your line manager and the GPs you support.

Recognise, assess and refer patients presenting with mental health needs.

Undertake telephone triage as appropriate to support clinics, home visits and access to GPs.

Evaluate clinical information from examination and history-taking, and initiate appropriate treatment, referral, or hospital admission where required.

Signpost patients to other services within locally agreed healthcare pathways.

Maintain accurate, systematic documentation of all patient contacts and clinical care provided, including adverse events.

Advise and support patients on healthy lifestyles, health promotion and disease prevention.

Provide clinical advice to other members of the team where appropriate.

Support GPs with other clinical duties as required, for example assisting with ECGs or other nursing tasks where a nurse is not available.

Responsibilities underpinning the role

Build and maintain good working relationships across all four practices and with the wider community team and aligned care homes.

Plan and organise your workload in coordination with the wider paramedic team, and support colleagues, patients and carers.

Contribute to how the team organises and coordinates its work across the four practices and be open to taking on wider coordination responsibilities within the team as it develops.

Enrol in, undertake and qualify from the FCP/Advanced Practice roadmap to practice.

Attend meetings relevant to your role, as agreed with your line manager.

Undertake any other duties commensurate with your grade, as agreed with your line manager.

Professional

Input to and extract information from clinical IT systems.

Work collaboratively with other members of the healthcare team, including care home staff, the ambulance service and secondary care.

Help maintain the wellbeing of patients and staff in accordance with practice and Suffolk Primary Care policies.

Undertake clinical audits in line with the organisation's clinical audit plan and participate in equipment testing and research as required.

Contribute to the analysis of information to inform future development of the service.

Participate and contribute to clinical meetings.

Identify risks to service provision and raise them with the Clinical Lead.

Work within the requirements of data protection legislation as it applies to patient records.

Adhere to the HCPC Code of Professional Conduct and practise at all times within your scope of professional practice.

Maintain current professional registration and indemnity.

Person Specification

Qualifications

Essential

• Registered Paramedic with current HCPC registration
• Minimum of three years' post-registration experience, with demonstrable experience of using diagnostic skills
• Working towards, or already meeting, level 7 capabilities and the clinical pillar competencies of the Advanced Clinical Practice Framework

Desirable

• Independent prescribing qualification

Experience

Essential

• Experience of dealing with vulnerable patients

Desirable

• Evidence of working in a community or primary care setting, including home visiting
• Experience teaching or supporting junior staff or students

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Suffolk Primary Care

Address

Debenham Surgery

20 Low Road

Debenham

STOWMARKET

Suffolk

IP14 6QU

United Kingdom

Employer's website

http://suffolkprimarycare.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities

Clinical Care

• Deliver high-quality medical care to the PCN entitled population, with a focus on acute same-day care and integrated services.
• Prescribing in line with local and national guidelines.
• Conduct telephone triage for patient assessments and care recommendations.
• Maintain accurate and compliant clinical records, following best practice and guidance.
• Administrative Responsibilities
• Process referrals and other related administrative tasks promptly.
• Perform regular quality checks of referrals and feedback.
• Team Collaboration and Development
• Work collaboratively within the MDT, sharing clinic workload equally and promoting a positive, cooperative work environment.
• Support the training and mentoring of various clinical roles.
• Attend and contribute to team meetings, actively supporting the development and continuous improvement of clinical governance and service performance.
• Quality Improvement and Service Development
• Lead and participate in quality improvement initiatives, ensuring the service adheres to clinical guidelines and follows best practices through audits and feedback.
• Encourage a culture of continuous improvement, collaborating with all staff and liaising regularly to enhance service efficiency.
• Engage in strategic planning with directors, aiming to improve clinical performance and resource utilisation.
• Support clinic coordination to ensure effective resource use, delivering high-quality service.
• Your principal place of work will be within Farnham Integrated Care Services. But under extenuating circumstances you may also be required to undertake visits to housebound patients where absolutely necessary to preserve business continuity and clinical duty.

Person Specification

Qualifications

Essential

• GMC registered with a licence to practise in the UK
• On the GMC GP Register and included on the NHS England Performers List.
• MRCGP qualified or equivalent.
• Experience working as a GP in a primary care setting.
• Right to work in the UK.
• Subject to Disclosure and Barring Service Check (formerly known as CRB) to check for any previous criminal convictions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Farnham Integrated Care Services Limited

Address

Farnham Centre for Health

Hale Road

Farnham

Surrey

GU9 9QS

United Kingdom

Job description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Person Specification

Qualifications

Essential

• HCPC registration
• Relevant professional degree
• Attendance at masters level post graduate courses relevant to the specialist area or equivalent
• ADOS trained
• Membership of a relevant professional body & related specialist subgroups

Desirable

• Communication skills training
• DISCO and/ or SCERTS training

Knowledge and Expertise

Essential

• Post registration knowledge which is relevant to the specialist area
• In depth knowledge of recent NHS legislation, and recommendations for specialist area
• Detailed awareness of the national and local priorities and changing trends in the specialist area
• Working knowledge of child protection issues

Experience

Essential

• Proven post registration experience, in the relevant specialism
• Experience of planning and completing audit and research
• Experience of teaching and mentoring of staff
• Experience of undertaking projects

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

Base options are Macclesfield/ Chester & Ellesmere Port

Space 4 Autism

Macclesfield

SK11 8HE

United Kingdom

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Person Specification

Qualifications

Essential

• Previous experience in a GP surgery / healthcare setting is desirable.
• Proficiency in using clinical systems (e.g., EMIS Web).
• Excellent communication and interpersonal skills.
• Strong IT and administrative skills (Microsoft Office, email, digital systems).
• Ability to multitask and remain calm under pressure.
• Commitment to confidentiality, professionalism, and patient care.

Employer details

Employer name

Alastair Ross Medical Practice

Address

Breightmet Health Centre

Breightmet Fold Lane

Bolton

Lancashire

BL2 6DQ

United Kingdom

Employer's website

https://www.alastairross.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

Person Specification

Education

Essential

• NMC or HCPC registration
• Nursing qualification or Physiotherapy degree

Desirable

• Evidence of relevant post graduate training
• Physical assessment course

Skills and Abilities

Essential

• Effective verbal and non verbal communication skills
• IT literate

Experience

Essential

• Post Graduate NHS experience
• Experience working with patients who have respiratory diseases

Desirable

• Experience supervising students or staff

Other

Essential

• Motivated to further personal and professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Homerton Healthcare NHS Foundation Trust

Address

Homerton Healthcare NHS Foundation Trust

Homerton Row

London

E9 6SR

United Kingdom

Employer's website

https://www.homerton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Educated in English and Maths to GCSE or equivalent standard
• IT or word processing qualification (e.g. RSA 2 or equivalent experience)

Desirable

• ECDL
• NVQ Level 1 or equivalent in customer service

Experience

Essential

• Experience of using a computer system (e.g. GP clinical IT system)
• Previous experience of working in a reception/office environment
• Experience of working with the general public

Skills

Essential

• Ability to input information onto a computer system with accuracy
• Ability to work in a busy environment, and deal with a number of different tasks simultaneously
• Ability to communicate tactfully with patients
• Ability to resolve issues 'on the spot' using own judgement
• Ability to multitask in a busy office environment

Knowledge

Essential

• An understanding of confidentiality involved with post
• Knowledge of a range of work procedures and practices

Personal Qualities

Essential

• Well motivated
• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Ability to determine own work load priorities
• Flexible approach to work
• Welsh is essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Wrexham Maelor Hospital

Wrexham

LL13 7TD

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

As a Practice Nurse, the core responsibilities in delivering health services will be :

a. Support in the long-term condition management within the organisation,

including being involved with quality improvement and assurance initiatives

b. Support public health and screening programmes, including immunisations,

vaccinations, and cervical screening and also provide opportunistic health

promotion advice

c. Embed population health management approaches within general practice,

targeting health inequalities and improving access

d. As required, provide routine nursing care to patients in accordance with

clinical based evidence, NICE and the NSF

e. Teach and advise patients and their families on how to manage their condition

f. Participate in clinical audits and research projects and implements changes as required, including supporting with the development, and updating of practice protocols/guidelines and procedures locally

g. Work within national and local protocols where these exist

h. Recognise the boundaries of their practice and know when and to whom patients should be referred

i. Support in the delivery of enhanced services and other service requirements

j. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

k. Attend a formal appraisal with their manager at least every 12 months.

l. Provide travel advice services

m. Provide wound care (ulcer/Doppler, etc.) to patients

n. Maintain accurate clinical records in conjunction with extant legislation ensuring that SNOMED CT codes are used effectively

o. Contribute to practice targets (QOF, etc.), complying with relevant guidance

p. Maintain a clean, tidy, effective working area at all times

q. Support the team in dealing with clinical emergencies

r. Liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients, etc.) There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Qualifications

Essential

• Registered General Nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wargrave House Surgery

Address

Wargrave House Surgery

Wargrave House

23 St. Owen Street

HEREFORD

HR1 2JB

United Kingdom

Employer's website

https://www.wargravehousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Recruitment and Onboarding

• Coordinate and manage all recruitment activities, including advertising vacancies, application processing, shortlisting support, and interview arrangements.
• Organise and participate in recruitment interviews.
• Ensure all pre-employment checks are completed in line with NHS and practice requirements.
• Manage new starter induction programmes.
• Coordinate new staff set-up, including IT access, accounts, equipment, and mandatory documentation.
• Arrange and maintain NHS Smartcards and access permissions.

Human Resources Management

• Maintain accurate staff employment records and contracted hours.
• Provide advice and support on HR matters, policies, and procedures.
• Manage staff grievances and support formal HR processes where required.
• Coordinate and facilitate staff meetings and workforce communications.
• Monitor workforce welfare and staff wellbeing initiatives.
• Support the Practice Manager with workforce planning and staffing requirements.

Workforce Planning and Performance

• Oversee annual leave management for all staff groups.
• Administer appraisal processes and support managers in conducting annual performance reviews.
• Ensure accountability and effective performance management processes are maintained.
• Coordinate workforce data collection and reporting requirements.
• Complete and submit the Monthly Workforce Census and other NHS workforce returns.

Learning and Development

• Coordinate mandatory and role-specific staff training.
• Organise and monitor target sessions and continual professional development opportunities.
• Deliver or support IT training for practice staff.
• Maintain staff training records and ensure compliance with statutory and mandatory training requirements.

Clinical Governance and Compliance

• Support the management and review of Patient Group Directions (PGDs) and Patient Specific Directions (PSDs).
• Oversee the Infection Prevention and Control Lead and coordinate infection control activities within the practice.
• Ensure workforce compliance with relevant NHS standards, policies, and regulations.

Workforce Systems

• Manage and maintain the workforce tool.
• Process and record annual leave, study leave, and workforce information.
• Produce relevant workforce reports as required.

Attendance and Wellbeing

• Monitor sickness absence reporting and ensure appropriate documentation and procedures are followed.
• Support return-to-work processes and attendance management.
• Promote staff wellbeing and a positive working culture.

Primary Care Network (PCN) Workforce

• Provide support and guidance to PCN staff in line with practice policies and procedures, escalating any concerns, performance issues, wellbeing matters, or governance concerns through the appropriate management channels.

Change Management

• Lead and support organisational change initiatives.
• Assist with the implementation of new processes, systems, and workforce developments.
• Promote staff engagement during periods of change.

Person Specification

Qualifications

Essential

• GCSE Grade C/4 or above (or equivalent) in English and Maths.

Desirable

• CIPD Level 3 qualification or above, or equivalent HR qualification/experience.

Experience

Essential

• Experience working within Primary Care or the NHS.
• Proven HR administration and workforce management skills.
• Knowledge of recruitment, selection and onboarding processes.
• Supporting appraisal cycles, performance reviews and staff development initiatives.
• Workforce planning, attendance management and employee wellbeing support.
• Maintaining accurate workforce records and producing workforce reports.

Desirable

• Understanding of change management and organisational development principles.
• Proficiency in using NHS workforce systems, including workforce tool.

Knowledge and Skills

Essential

• Excellent organisational and communication skills.
• Understanding of NHS employment practices and workforce procedures.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to support and advise managers and staff on HR policies and procedures.
• Ability to coordinate and prioritise a varied workload effectively.
• Commitment to staff wellbeing, equality, diversity and inclusion.
• Proficient in Microsoft Office applications and workforce management systems

Desirable

• Knowledge of NHS workforce reporting requirements, including workforce census returns.
• Knowledge of learning and development processes and compliance training requirements.
• Experience supporting organisational change and service improvement initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Great North Medical Group

Address

Great North Medical Group

Chestnut Avenue

Carcroft

Doncaster

South Yorkshire

DN6 8AG

United Kingdom

Employer's website

https://greatnorthmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.

Person Specification

Experience

Essential

• Experience of dealing with the public or patients
• Experience of working with computer packages
• Experience of working with the public

Desirable

• Experience of EMIS clinical system
• Experience of working in a GP practice or other primary care environment.
• Experience of working in a public reception environment
• Experience of call answering

Qualities/ Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative

Qualifications

Essential

• A good standard of general education, including:
• English and Maths at GCSE level or equivalent.
• A demonstrable commitment to professional development

Desirable

• Previous use of computer packages

Knowledge/Skills

Essential

• Excellent communication skills
• Ability to work without direct supervision and determine own workload priorities

Other

Essential

• Flexibility of working hours/ able to work at the desired times and HMG locations

Desirable

• Experience of Primary Care

Employer details

Employer name

Hereford Medical Group

Address

Station Medical Centre

Station Approach

Hereford

HR1 1BB

United Kingdom

Employer's website

https://www.herefordmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will provide high-quality, evidence-based general medical services to the Practice's registered patient population, working collaboratively with GP Partners, other GPs, nursing staff, allied healthcare professionals and the wider practice team.

The postholder will be expected to contribute to the delivery of safe, effective and accessible primary care services and to participate in the ongoing development of the Practice.

We are particularly interested in candidates who have additional clinical or educational interests that could complement the existing team. GP Trainer status/experience and experience in vasectomy services would be desirable but are not essential.

Clinical Care

The postholder will:

• Provide general medical services to registered patients of the Practice.
• Undertake face-to-face and appropriate remote consultations.
• Assess, diagnose and manage patients presenting with acute and chronic conditions.
• Provide appropriate management and follow-up of patients with long-term conditions.
• Undertake clinical assessments and make appropriate referrals where required.
• Prescribe safely and appropriately in accordance with current guidance.
• Recognise and appropriately manage patients who are acutely unwell.
• Provide appropriate preventive healthcare, health promotion and screening.
• Provide appropriate care for patients with complex and multiple medical conditions.
• Support continuity of care wherever clinically appropriate.
• Maintain accurate, contemporaneous and comprehensive clinical records.
• Communicate effectively with patients, relatives and carers.
• Work collaboratively with the wider multidisciplinary team.

Practice Responsibilities

The postholder will:

• Participate in practice clinical meetings and discussions.
• Contribute to clinical governance and quality improvement activities.
• Participate in significant event reviews, audits and other appropriate clinical governance processes.
• Contribute to the achievement of relevant practice, PCN and NHS targets where appropriate.
• Support implementation of national and local clinical guidance.
• Participate in the development and review of practice protocols and procedures.
• Work constructively with colleagues to improve patient services and practice systems.
• Contribute to the development of services in areas of particular clinical interest or expertise.

Continuing Professional Development

The postholder will:

• Maintain professional competence and undertake appropriate continuing professional development.
• Maintain their appraisal and revalidation requirements.
• Keep up to date with current clinical guidance and evidence-based practice.
• Participate in appropriate educational and professional development activities.
• Maintain an appropriate portfolio of CPD and learning.
• Identify areas for further development through the appraisal and job-planning process.

Education and Training

The Practice is supportive of undergraduate and postgraduate medical education.

Candidates with GP Trainer status, previous experience as a GP Trainer, educational supervision experience or an interest in medical education are particularly encouraged to apply.

Subject to appropriate arrangements and Practice requirements, the postholder may have the opportunity to contribute to:

• GP registrar education and supervision.
• Medical student teaching.
• Educational supervision.
• Practice-based teaching.
• Development of educational resources and learning opportunities.

Additional Clinical Interests

The Practice welcomes GPs with additional clinical interests that can complement and develop our existing services.

Experience in vasectomy services would be particularly desirable.

Depending on qualifications, experience, governance requirements and service need, there may be opportunities for the successful candidate to contribute to or develop services in this area.

Other special interests will also be considered positively.

Person Specification

Experience

Essential

• Experience of working in UK general practice.
• Experience of managing a broad range of acute and chronic medical conditions.
• Experience of independent clinical decision-making.
• Experience of multidisciplinary team working.
• Understanding of the clinical and organisational requirements of modern general practice.

Desirable

• Experience of undertaking minor operative procedures and/or vasectomy.
• Experience of mentorship of medical students and trainee GP's.

Qualifications

Essential

• MBBS or equivalent medical qualification.
• Full GMC registration.
• Inclusion on the NHS England Medical Performers List.
• MRCGP or equivalent GP qualification.
• Appropriate professional indemnity arrangements.
• Evidence of satisfactory continuing professional development.

Desirable

• Vasectomy qualification and/or practical experience.
• Additional GPwSI or special-interest experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Old Catton Medical Practice

Address

55 Lodge Lane

Old Catton

Norwich

Norfolk

NR6 7HQ

United Kingdom

Employer's website

https://www.oldcattonsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Medical Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.

The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

Daily responsibilities:

Dealing with incoming and outgoing triage requests

Filing

Booking appointments

Answering telephones

Patient Registrations

Receiving people at reception desk and dealing with queries

Organising/processing repeat scripts for signature

Checking doctors rooms for filing, scripts etc.

Taking home visits/late calls

Data input

Take payment for medicals etc. and log correctly

Changing name plates on doors

Dealing with correspondence to/from the Primary Care Trust

Changing telephone messages

Photocopying

Tidy waiting areas

Liaise with hospitals and other outside organisation

Report sickness following practice guidelines

Summarisation of medical records

Follow procedures for complaints and incidents

Dealing with electronic path link

Completely requests from task screen

Dealing with prescription requests and the pharmacy collection service, both paper and electronic requests

Scanning and read coding mail and correspondence

Putting correspondence in medical records into chronological order

Have a general awareness of surroundings

Person Specification

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a healthcare setting Experience of administrative duties

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 2 in Health and Social Care Previous NHS, administrative and clerical experience

knowledge and Skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Sensitive and empathetic in distressing situations
• Clinical IT system user skills and the ability to record accurate notes Effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty Clear, polite telephone manner Flexible and cooperative
• Motivated Understanding of safeguarding adults and children Knowledge of and ability to work to key policies and procedures.

Desirable

• Good organisational skills
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Understanding of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Claypath and University Medical Practice

Address

Claypath & University Medical Group

26 Gilesgate

Durham

DH1 1QW

United Kingdom

Employer's website

https://durhamstudenthealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The role of the Senior Nursing Assistant is to assist the trained nurse in delivering physical, social, and psychological care to the patient / client with mental health problems / illness, admitted to the Unit or within the community.

The post holder will be required to work both within the ward unit and with clients in the community. This will involve contact with relatives, carers and other agencies. They will carry out interventions as part of the care plans and record information using the CPA process on electronic patients notes.

The post holder will be directed to undertake tasks once adequate instruction has been given by the trained nurse and both parties are confident that the task can be fulfilled competently. The post holder will provide support and mentorship to junior staff.

However, the trained nurse is required to carry the responsibility for decision making and direction.

The role of the senior health care assistant is to assist the trained nurse in delivering physical, social and psychological care to the patient / client with mental health problems / illness, admitted to a Livewell South West (LWSW) MH unit. The primary function of this role is to support patients during their acute illness to prevent them being sent out of area. The aim is to support individuals to receive the best care close to home.

The post holder will be responsive to the needs of the patients across the hospital sites. As directed by the senior nurse, this requires the ability to travel at short notice from base.

The post holder will be required to work within all the specified Mental health wards of LWSW. This will involve contact with relatives, carers, and other agencies. They will carry out interventions as part of the care plans and record information using the CPA process on electronic patients notes under the supervision of the registered nurse

The post holder will be based within the adult acute service on Harford for managerial support and line management.

Job responsibilities

To work under the direction of a registered member of nursing staff, but at times will not have direct supervision.

To carry out efficiently and effectively task and instructions assigned by the trained nurse.

To undertake only those tasks for which she / he has had instruction and is competent to fulfill.

To maintain confidentiality in respect of the patient / client at all times.

To be aware of Health and Safety at Work Act and the implications for the work environment.

To know how to report accidents and untoward incidents and to do so promptly.

To ensure understanding of the patients needs and risks. To obtain knowledge of Trust policies, procedures and practices and carry out duties in accordance with them.

To be aware of legal issues and have an understanding of the Mental Health Act.

To support community activities either on a 1:1 basis or in small groups.

To be an active member of the provision of care to the patient / client.

Co-facilitate groups with qualified staff.

To receive reports on patient care and be able to report back with observations to the nurse in charge within his / her competency.

To be willing to participate actively in appropriate in-service training programmes which the manager believes to be of benefit to the individual.

To assume co-responsibility for maintaining skills and knowledge levels.

To assist the registered nurse to carry out, under direction, tasks which fulfill the patients / clients physical and psychological need, as identified in the Care Plan / Assessment.

Escort patients to other wards / departments or other areas designated by trained staff, which may include the community.

Contribute to the assessment, planning, implementing and evaluating care to patients.

This to include participation in case review and assessment for admission / discharge process.

Make appropriate records in the multi-disciplinary patient file / electronic records, which will then be counter signed by a registered nurse.

To assist the patients personal care and record patients observations in accordance with the Care Plan.

Record and manage patients property.

Undertake specific responsibilities designated by the Ward Manager.

To undertake mandatory and other training as directed by the Trust.

To participate in continuing role / personal development using the appraisal system.

To receive line management support and supervision.

To contribute to any audit process.

To behave in a manner which does not bring the Trust into disrepute.

This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his / her manager.

This job will be reviewed within the appraisal process on an annual basis.

The post holder is required to conform to Livewell South West policies on Health, Safety, Fire procedures, record keeping and confidentiality.

To undertake annual competency assessment appropriate to the role

Person Specification

Qualifications

Essential

• NVQ level 3, QCF level 3 in Health and Social care or equivalent experience or qualification. -Care certificate -Other evidence of training or development relevant to working within mental health settings. -Ability to participate in activities with patients -Ability to contribute to the process of and the delivery of high standard of care as planned in care programme

Desirable

• Evidence of training or development relevant to working within mental health settings.

Experience

Essential

• Experience within in a Mental Health setting Band 2 level or equivalent or Band 3 level or equivalent Awareness of vulnerable adult / protection issues and guidance Recent experience of working in a care setting Team working Clinical governance Ability to work with minimum of supervision To undertake baseline physical observations Evidence of continuing professional development

Desirable

• Experience of variety of Mental Health settings Previous experience working in a multidisciplinary team. Working within an NHS setting Experience of actively supporting individuals to identify and work towards achieving personal goals in a related social care or health setting

Specific Skills

Essential

• Demonstrate effective communication skills with a range of people in various situations where there may be barriers in understanding for clients/carers Ability to engage patients in activities off the Unit Ability to manage time and plan work. To complete clinical records To take leadership and direction from qualified staff To participate in unsupervised tasks and provide accurate feedback to relevant parties. Ability to work in a team effectively Demonstrate basic IT skills Awareness of personal safety Able to work in challenging and unpredictable environmental conditions alone and with others effectively managing dynamic risks of our individual patient group. Physical Intervention in a ward environment Care plans and risk assessments Confidentiality De-escalation skills Motivated Compassionate Empathetic Reliable Confidence in dealing with patients Ability to work in stressful conditions Ability to work as part of a team.

Desirable

• Flexible approach to working arrangements

Additional Requirements

Essential

• Friendly and caring manner Approachable An appreciation of working with a wide age group of clients Flexible approach To work rotational shift pattern over 24 hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

Glenbourne Unit

Morlaix Drive, Derriford

Plymouth

Devon

PL6 5AF

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To manage a patient caseload in a primary care setting and provide high-quality, patient-centred medical care to registered and temporary patients.

Key Responsibilities

Clinical Duties

• Conduct face-to-face and telephone consultations.
• Undertake home visits and visits to nursing and learning disability homes.
• Assess, diagnose, treat, and manage patients' healthcare needs.
• Develop care plans in line with practice protocols.
• Screen patients for illness and risk factors.
• Provide health education and counselling.
• Refer patients to appropriate services when required.
• Admit and discharge patients from the caseload.
• Review blood results and provide cover for absent GP colleagues.

Prescribing and Record Keeping

• Issue acute and repeat prescriptions.
• Prescribe in accordance with practice formularies and clinical guidance.
• Maintain accurate, clear, and timely clinical records.
• Collect audit data and contribute to clinical governance activities.
• Assist with patient record summarising and clinical coding.

Communication and Team Working

• Treat all patients with dignity, respect, and professionalism.
• Communicate effectively with colleagues, patients, carers, and external agencies.
• Contribute to multidisciplinary team working.
• Participate in practice meetings and service improvement initiatives.

Quality and Governance

• Support quality improvement and risk management.
• Comply with GMS contract and QOF requirements.
• Follow all practice policies and procedures.
• Manage workload, time, and resources effectively.
• Contribute to audits and evidence-based practice.

Training and Development

• Participate in mandatory and ongoing training.
• Maintain continuing professional development (CPD).
• Take part in annual appraisal and performance reviews.
• Support the learning and development of colleagues where appropriate.

Equality, Diversity and Inclusion

• Treat everyone fairly and without discrimination.
• Respect the rights, dignity, beliefs, and needs of patients and colleagues.
• Promote an inclusive and non-judgemental environment.

Confidentiality and Information Governance

• Maintain strict confidentiality of patient, staff, and practice information.
• Comply with Data Protection, Caldicott principles, and Freedom of Information requirements.
• Ensure secure handling, storage, and disposal of sensitive information.

Health and Safety

• Follow infection prevention and control procedures.
• Identify and report health and safety risks.
• Use personal protective equipment appropriately.
• Maintain safe and tidy working environments.

Facilities and Security

• Understand and follow building security procedures, including alarm systems.

Review Clause

The job description may be amended as services and organisational requirements develop and will be reviewed through the annual appraisal process.

Core Competencies Evidenced by the Role

• Clinical decision-making
• Patient assessment and diagnosis
• Communication and interpersonal skills
• Teamwork and collaboration
• Leadership and professional accountability
• Time management and organisation
• Confidentiality and information governance
• Quality improvement and clinical governance

Person Specification

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Experience of medicines management
• Experience of ICB initiatives
• General understanding of the primary care contact
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP

Qualifications

Essential

• Qualified GP MRCGP Vocational Training Certificate or equivalent JCPTGP General Practitioner (Certificate of Completion of Training CCT)
• Full GMC registration
• National Performers List registration (England)
• Independent prescriber
• Appropriate defence indemnity (MPS/MDU)
• Evidence of current validation Evidence of last appraisal
• Eligibility to practice in the UK independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mitcheldean Surgery

Address

Brook Street

Mitcheldean

Gloucestershire

GL17 0AU

United Kingdom

Employer's website

https://www.mitcheldeansurgery.co.uk/ (Opens in a new tab)