Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

The successful candidate will be expected to work across both Torrington and Holsworthy Community Hospitals and may be required to support other community hospital sites across Northern Devon and occasionally work alongside colleagues at our East Devon sites in Tiverton and Sidmouth.

A full driving licence and access to transport are essential due to the travel requirements of the role.

If you are looking for a rewarding nursing role that combines specialist clinical practice, professional development and the opportunity to deliver truly patient-focused care within the community, we would love to hear from you.

This is an exciting opportunity to work within a nurse-led service that brings hospital-based treatments closer to patients' homes, improving their experience while reducing the need for long-distance travel. You will become part of a highly skilled and supportive team, providing high-quality, patient-centred care within a community setting.

More About the Role

Our ACDC service delivers a wide range of specialist treatments and procedures, including:

• Blood transfusions
• Intravenous immunoglobulin (IVIG) therapy
• Iron infusions
• Intravenous antibiotics
• Venesections
• IV magnesium and zoledronic acid treatments
• PICC, Hickman and Portacath care
• Short Synacthen tests
• Prolactin and routine blood testing

We work closely with a variety of specialist services, including the Seamoor Unit, Acute Hospital at Home (AHAH), Haematology, Rheumatology and Gastroenterology teams, as well as local GP surgeries and the Eden Unit at Derriford. Together, we ensure patients can access specialist treatments closer to home whilst receiving exceptional, individualised care.

As a Staff Nurse within ACDC, you will:

• Deliver specialist day treatments safely and effectively in line with service protocols.
• Assess, support and provide holistic nursing care to patients and their families.
• Develop expertise in a wide range of infusion therapies and specialist procedures.
• Work collaboratively within a multidisciplinary team to ensure high standards of patient care.
• Contribute to the smooth running of the service, supporting patient pathways and treatment plans.

Why Join Us?

This is a particularly exciting time to join our service as we continue to develop and expand community-based specialist care.

Our team prides itself on being supportive, welcoming and dedicated to providing excellent patient experiences. No two days are the same, and the role offers a unique opportunity to gain experience across a range of specialities whilst developing advanced clinical and leadership skills.

We offer opportunities to:

• Develop specialist knowledge in ambulatory and infusion therapies.
• Gain experience across multiple clinical specialties.
• Expand clinical skills
• Build leadership experience through deputising and supporting service development.
• Mentor and support junior colleagues.
• Make a meaningful difference to patients by helping them receive treatment closer to home.

Additional Information

The successful candidate will be expected to work across both Torrington and Holsworthy Community Hospitals and may be required to support other community hospital sites across Northern Devon and occasionally work alongside colleagues at our East Devon sites in Tiverton and Sidmouth.

A full driving licence and access to transport are essential due to the travel requirements of the role.

If you are looking for a rewarding nursing role that combines specialist clinical practice, professional development and the opportunity to deliver truly patient-focused care within the community, we would love to hear from you.

Working Pattern: Monday - Friday 08:30 -16:30

Interview Date: 03.09.2026

For further information please contact: Helen Faulkner, Clinical Lead - Ambulatory Care Day Case (ACDC) Northern Serviceson 07912 783 780 or [email protected]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

Torrington

Devon

EX38 7BJ

United Kingdom

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Person Specification

Qualifications

Essential

• Good general education
• Able to demonstrate a good command of English language, verbal and written.
• Knowledge of Office Administration/Custo mer service acquired through training or experience to NVQ level 3 or equivalent

Knowledge and Expertise

Essential

• Knowledge of Health and Social Care administration and processes.
• Knowledge of Microsoft office applications, internet and email

Desirable

• Knowledge/familiarity with medical terminology

Experience

Essential

• Able to work well in a team.
• Experience of working in an Office Environment.
• Experience/knowledge of issues of working with confidential information
• Experience of working with healthcare professionals/previous experience in the NHS.

Desirable

• Working in a busy and demanding environment.

Trust values

Essential

• Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

Bowmere Hospital

Liverpool Road

Chester

CH2 1BQ

United Kingdom

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

The Care Co-ordinator plays an important role in supporting the delivery of high-quality, patient-centred care. Working as part of the multidisciplinary team, the post holder will coordinate care for patients with complex, long-term or multiple health needs, ensuring they receive timely, appropriate, and well-coordinated support.

The role involves working closely with GPs, nurses, practice staff, community services, and external organisations to improve communication, reduce barriers to care, and enhance the patient experience. The Care Co-ordinator will provide administrative and coordination support while helping patients navigate health and care services.

Person Specification

Experience

Essential

• Experience
• Essential
• Previous experience working as a Care Co-ordinator within a GP practice, Primary Care Network (PCN), or other NHS healthcare setting.
• Experience coordinating care for patients with complex, long-term, or multiple health conditions.
• Experience working within a multidisciplinary team and liaising with healthcare professionals, community services, and external agencies.
• Experience managing patient caseloads, care pathways, referrals, and follow-up activities.
• Experience handling confidential information and maintaining accurate patient records.
• Experience using EMIS Web
• Experience managing a busy workload and working to competing priorities.

Desirable

• Desirable
• Experience working within Primary Care Networks (PCNs).
• Knowledge of personalised care, care planning, and population health management.
• Experience supporting frailty, long-term condition management, or proactive care programmes.
• Experience contributing to quality improvement initiatives within primary care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Barton Family Practice

Address

Barton Surgery

Short Lane

Burton-on-trent

Staffordshire

DE13 8LT

United Kingdom

Employer's website

https://www.bartonfamilypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

• Undertake new patient health checks
• Support the Practice Nurse with health promotion programmes
• Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake wound care, dressings and other clinical tasks as required
• Support the Practice Nurse with the management of long term conditions
• Carry out BMI checks as directed
• Act as a chaperone as required
• Venepuncture
• Administer injections e.g. B12
• Diabetic foot checks
• Blood sugar checks
• INR
• Spirometry
• Carry out ECGs as requested
• Assist GP with minor surgery clinic
• Ensure specimens are recorded and ready for onward transportation
• Ensure all clinical rooms are adequately stocked and prepared for each session
• Monitor fridges on a daily basis
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy
• Deliver opportunistic health promotion where appropriate
• Participate in practice audit as directed
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning within the organisation

Person Specification

Qualifications

Essential

• Good standard of general education including passes at GCSE or equivalent in English and maths
• NVQ level 3 in Health and Social Care

Experience

Essential

• Experience of working with the public

Desirable

• Experience of working in a GP Practice

Qualities and Attributes

Essential

• Experience of working in a Primary Care environment
• Excellent interpersonal and communication skills
• Able to demonstrate enthusiasm to developing nursing skills
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement , resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priority
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• Able to adhere to patient confidentiality rules

Desirable

• Experience of using SystmOne
• Experience of Microsoft office software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Grimston Medical Centre

Address

Congham Road

Grimston

King's Lynn

Norfolk

PE32 1DW

United Kingdom

Employer's website

https://www.grimstonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary

We are a busy, 21,000 general practice in beautiful Stratford upon Avon looking for a HCA with a flexible approach, can-do attitude and a strong commitment to the aims and values of primary care to join our friendly, professional team. The practice has a good CQC rating in all areas and prides itself on maintaining high standards of care.

Person Specification

Qualifications

Essential

• Qualified HCA Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trinity Court Surgery

Address

Trinity Court Surgery

Arden Street

Stratford-upon-avon

Warwickshire

CV37 6HJ

United Kingdom

Employer's website

https://www.trinitycourtsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

• Work with GP Surgeries to identify potential referrals to the Tier 2 Frailty Service
• Working with Frailty Team colleagues, use risk stratification tools to identify patients at risk and ensure they receive assessment and care in a timely fashion
• Support the Frailty Team in the delivery of Complex Care, coordinating care delivery between service providers as needed
• Make Social Prescribing referrals, as appropriate
• Contribute to planned team huddles and multi-disciplinary team meetings
• Hold regular welfare calls with the patient / carer
• Maintain excellent working relationships with all those involved in the provision and development of services for those with long-term conditions, sharing regular updates of planned care and any changes when they occur
• Work closely with the Frailty Team and others involved in care delivery to ensure patients have relevant referrals and access in place; attend and liaise with the Frailty Team MDT groups, regularly attending case conferences and providing relevant updates

Communication Skills

The post-holder will recognize the importance of effective communication within the team and will strive to:

• Communicate with patients in a welcoming way, which is non-judgmental and respects patients feelings, circumstances, and rights
• Utilise and demonstrate sensitive communication styles to ensure patients are fully informed of reasons for contact when contacting them for example, on welfare calls
• Communicate highly sensitive patient information and progress effectively with other team members and outside relevant health and social care providers, as appropriate
• Ensure all documented notes are contemporaneous

Supporting Responsibilities

Quality

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Participate in the management, review, and identification of learning from patient complaints and significant events
• Deliver evidence-based care according to the National Institute for Clinical Excellence (NICE) and Care Quality Commission (CQC) guidelines

Information Technology

• Possess basic computing and keyboard skills
• Have a good working knowledge of relevant areas of clinical systems and other programmes as appropriate to the role
• Demonstrate a good working knowledge of the policy on information and clinical governance

Research and Audit

• Contribute to the collection of data for research/audit purposes
• Identify audit topics relevant to the Frailty Team

Professional and Educational Responsibilities

• Ensure all Statutory and Mandatory training is complete
• Avail of all opportunities to develop both clinical knowledge and practical skills

Person Specification

Qualifications

Essential

• Maths and English at minimum of GCSE or equivalent
• Up to date Statutory and Mandatory Training / be willing to undertake the training

Desirable

• Social Prescribing qualification

Knowledge & Skills

Essential

• Good communication skills
• Excellent organisational skills
• IT Literate

Desirable

• Evidence of cross boundary multi agency working

Personal Attributes

Essential

• Positive approach and smartly dressed
• Flexible working to cover colleagues as needed

Desirable

• Car driver

Experience

Essential

• Customer focused service delivery
• Team working
• Ability to deal with situations sensitively and appropriately, remaining polite and calm at all times

Desirable

• Experience in change management
• Evidence of management experience / training

Employer details

Employer name

Harrow Health CIC

Address

Harrow Health CIC- 2nd Floor

7 St John's Road

Harrow

HA1 2EY

United Kingdom

Employer's website

https://www.harrowhealth.org.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice -Enhanced Clinical Practitioner ECP

1. Scope of Clinical Practice:

The post holder will work autonomously within their scope of practice as an ECP, delivering advanced assessment, diagnosis, and management of patients across the lifespan in a general practice setting.

Main Tasks & Responsibilities

Provide specialised clinical assessment, examination, and management of patients presenting with acute and undifferentiated conditions in line with their enhanced training and scope of practice.

Triage and prioritise patients appropriately, delivering same-day and urgent care services.

Independently assess, diagnose and manage a wide range of minor illness presentations.

Support in the management of chronic and complex conditions which fall with their enhance scope of practice and training.

Identify red flags and escalate or refer patients appropriately to secondary or urgent care services.

Request, interpret, and act on diagnostic investigationse.g., bloods, ECGs, imaging where appropriate.

Prescribe safely as an independent prescriber,if qualified, in line with local and national guidelines.

Provide clinical decision-making in complex and uncertain situations, recognising limitations and seeking senior support where needed.

Deliver patient education, safety-netting, and health promotion advice.

Maintain accurate, contemporaneous, and legally compliant clinical records.

Work collaboratively within the multidisciplinary team, supporting patient flow and demand management.

Undertake risk assessment and management, including safeguarding concerns and deteriorating patients.

Act as a clinical role model for other ECPs staff.

Support supervision and development of junior or newly appointed ECPs.

General Responsibilities

Maintain professional registration and work within scope of practice.

Adhere to organisational policies, confidentiality, and data protection requirements.

Engage in ongoing CPD and revalidation requirements.

Promote equality, diversity, and inclusion in all aspects of the role.

NOTE: This job description was accurate at the time of its compilation. However, changes are frequent in general practice and post-holders are expected to be flexible and to agree to reasonable changes from time to time once these have been discussed with the post holder.

Person Specification

Qualifications

Essential

• Current active registration with NMC or HCPC with no restrictions on practice.
• Undertaken PACR/ diagnostic module

Desirable

• independent prescribing qualification

Experience

Essential

• 2 yrs post- qualification experience ideally with exposure to Primary care/ Urgent treatment centre / minor injuries unit/ ED or Acute care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Avenue Surgery

Address

14 The Avenue

Warminster

Wiltshire

BA12 9AA

United Kingdom

Employer's website

https://www.avenuesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Responsible for the day-to-day administrative duties of HHCIC clinics ( ENT, Gynaecology and Dermatology) .
• Managing patients bookings, triage process and using e-referral service and provide secretarial support.
• Assist in the preparation of consultant led clinics, ensuring efficient administrative support is provided to facilitate the smooth running of clinics by processing referrals received promptly, booking patients into suitable appointments, and ensuring that all record is maintained.
• Work access various location such as the GP Access Centre, Head Office, and Community Clinics.
• Deal with sensitive and difficult calls effectively and escalate issues to the service manager as appropriate.
• Assist in the collection of activity and audit data to support monthly reporting and invoicing.

• Ensure services meet their KPIs
• Attend various locations such as the Walk in centre and Clinics.
• The role will involve call handling and back office support functions
• To undertake other administrative tasks as required for other clinical services which may commence/ be developed.

General office duties, to include answering telephone; taking messages; dealing with post; photocopying; faxing and organising meetings as required

Liaise with patients, clinicians and other service providers such as GP practices, GPwER, consultants and other private organisations working with HHCIC, as required, and providing excellent customer services

Using E-Referral System and EMIS Web

Support and provide feedback to Senior Coordinators/Service Manager

Person Specification

Skills

Essential

• Excellent Communication Skills both written & verbal
• Polite telephone manner
• Microsoft (Word, Excel) Literate
• Excellent Attention to detail
• The ability to remain calm under pressure

Desirable

• Understanding of information governance and patient confidentiality

Qualifications

Essential

• - GCSE grade A to C in English and Maths

Desirable

• - Experience with patients/ experience in customer service

Experience

Essential

• Polite telephone manner
• Excellent Communication Skills both written & verbal

Desirable

• Knowledge of NHS Systems - EMIS Web, e-Referral System
• Previous experience of a similar role

Employer details

Employer name

Harrow Health CIC

Address

Harrow Health

Three Rivers House

Northway

Rickmansworth

WD3 1RL

United Kingdom

Employer's website

https://www.harrowhealth.org.uk (Opens in a new tab)

Job description

Job responsibilities

• Interact with patients to provide and process information in response to enquiries, concerns and requests about NHS/practice services.
• To ensure that all patients have a positive experience.
• To work as part of the Patient Services Team in a professional manner to provide high quality service, administration and support services to all clients, visitors, GPs and Allied Health Professionals.
• To follow all standard operating procedures and policies to ensure working in an efficient and courteous manner at all times.
• To provide a professional call handling service and associated administration duties.
• To embed and sustain an ethos of care navigation throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service.
• To record all essential information accurately.

Person Specification

Qualifications

Essential

• -GCSE grade A to C in English and Maths (or equivalent).
• -A minimum of 1 year experience with SystmOne.
• -Excellent communication skills, both written and verbal.
• -Competent in the use of IT.
• -Ability to deal confidently and courteously with people both in person and over the telephone.
• -Ability to work flexibly as a team member.
• -Able to work on own initiative and prioritise workload.
• -Empathetic, honest & caring.
• -Able to work under pressure.

Desirable

• Experience in a patient facing/customer service role

Experience

Essential

• -1 Year minimum experience of working with SystmOne
• -1 Year minimum experience of working in a customer service role

Desirable

• -Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HORTON PARK MEDICAL PRACTICE

Address

99 Horton Park Avenue

Bradford

West Yorkshire

BD7 3EG

United Kingdom

Employer's website

https://www.horton-park.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide a high standard of customer care to patients, relatives & visitors

• To ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes

• To ensure all inpatient records are updated on SystmOne

• Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system

• To provide support & advice to new members of staff and existing staff on SystmOne

• To provide comprehensive administration service to practice staff include managing correspondence, taking minutes of meetings, secretarial duties and processing patient referrals

• To process and distribute incoming (and outgoing) mail

• To play an important patient facing role within NPC to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across pharmacy support services

• To provide time, capacity and expertise to support people in preparing information for the Pharmacy team to complete medication reviews

• To contribute to the audit cycles for QOF, CQC and Quality Improvement work

• To manage shared care agreements and support with the generation of income

• Carries out clerical duties required by the role

Person Specification

Qualifications / Professional Registration

Essential

• GCSE Grade A-C in English Language and Mathematics or equivalent qualification and/or experience
• Vocational Level 3 in relevant subject or equivalent qualification and/or experience.

Desirable

• Primary Care or Pharmacy Experience.

Experience and knowledge

Essential

• Experience of working within a healthcare setting.

Desirable

• Audit experience.

Other Experience

Essential

• You may also need to travel between Trust premises as required for the performance of your duties. You may also be expected to work at any of the trust sites. The Trust would consider making reasonable adjustments to the role, if necessary, to enable a di

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

NPC Amble and Broomhill

Percy Drive

Amble

NE65 0HD

United Kingdom

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Patient Access and Support

• Provide a first point of contact for patients via telephone, in person, and online consultation requests
• Support patients in accessing appropriate services
• Provide clear and accurate information regarding practice services and processes
• Accurately book, amend, and cancel appointments using the clinical system and associated appointment hubs based on patient need
• Maintain a professional, calm, and empathetic approach at all times
• Escalate urgent or clinically concerning information in line with Practice protocols

• Ensure information provided by patients relating to face-to-face, telephone and online triage requests is recorded accurately and appropriately
• Process and manage requests received through the Practices online consultation and triage systems
• Signpost online consultation requests to appropriate services or providers where required
• Support the management of appointment availability and utilisation
• Monitor outstanding or incomplete requests and take appropriate action to complete them
• Assist with the processing of online consultation outcomes and associated follow-up actions
• Identify and escalate urgent, complex or concerning requests in accordance with Practice protocols
• Maintain accurate and contemporaneous records of patient interactions and actions taken

• Process results and associated tasks within the clinical system in accordance with Practice protocols
• Communicate clinician-authorised information and actions to patients accurately and appropriately
• Arrange appointments, investigations and other follow-up actions as directed by clinicians
• Monitor outstanding tasks and actions and take appropriate steps to support timely completion
• Recognise when clinical interpretation, advice or decision-making is required and refer the matter to an appropriate clinician
• Identify and escalate urgent, overdue or concerning matters in accordance with Practice procedures
• Maintain clear and accurate records of actions and communications

• Review and process incoming clinical correspondence in accordance with Practice protocols
• Code and assign documents in line with Practice protocols
• Support clinicians by ensuring relevant information is available when required
• Extract and code relevant clinical information
• Process all information accurately and in a timely manner
• Identify and escalate any urgent or clinically significant information identified within correspondence

• Use all key systems, including SystmOne, SystmConnect, PATCHS, and NHS Mail, to support patient access and administrative processes
• Send outbound communications via PATCHS and NHS Mail
• Communicate effectively with patients, colleagues, and external organisations

• Support patients and proxies in requesting access to online medical record via systems such as SystmOnline, Airmid, and the NHS App
• Process requests in accordance with Practice policy, information governance requirements, and applicable NHS guidance
• Verify patient identity in line with Practice protocols before granting or updating access
• Provide guidance to patients on how to register for and use online services
• Assist patients with basic troubleshooting and signpost to further support where required
• Escalate any queries relating to restricted or sensitive record access to an appropriate clinician or senior team member

• Act as a chaperone for clinicians where required, in line with Practice chaperone policy
• Ensure patients are aware of the right to request a chaperone during consultations
• Provide reassurance and support to patients during examinations in the role of a chaperone
• Maintain patient dignity, privacy, and respect always during chaperoning
• Observe and report any concerns arising during consultations in line with safeguarding procedures

The following apply to all aspects of the role and underpin safe and effective practice:

• Always maintain strict confidentiality in relation to patient, staff, and Practice information
• Ensure conversations involving patient information are conducted in a manner that preserves privacy
• Manage all patient-identifiable data in accordance with GDPR, NHS Information Governance requirements and Practice policies and protocols
• Only share information with authorised individuals on a need-to-know basis
• Verify patient identity appropriately before disclosing or updating any information
• Use clinical systems, including SystmOne, SystmConnect, and PATCHS safely and securely
• Report any actual or potential data breaches or information governance concerns promptly in line with Practice procedures
• Maintain a clear desk and secure working environment to protect sensitive information

• Act in accordance with Practice safeguarding policies and procedures at all times
• Recognise and respond to safeguarding concerns relating to children, adults at risk, and domestic abuse
• Remain alert to signs of potential abuse, neglect, or exploitation, including concerns identified through all patient interactions and managing clinical correspondence and records
• Escalate safeguarding concerns promptly and appropriately to a clinician or safeguarding lead in line with Practice protocols
• Accurately document safeguarding concerns and actions taken within the clinical system
• Maintain professional boundaries and manage sensitive situations with discretion, empathy, and respect
• Participate in mandatory safeguarding training and keep knowledge up to date
• Contribute to a culture of safety by raising concerns and supporting colleagues where safeguarding risks are known

• Deliver a consistently high standard of customer service across all patient interactions
• Communicate in a professional, courteous, and empathetic manner, both face-to-face and via telephone or digital channels
• Actively listen to patients to understand their needs and respond appropriately
• Manage challenging or sensitive situations calmly and confidently, including dealing with distressed or frustrated patients
• Promote a positive patient experience by providing clear, accurate, and helpful information
• Collaborate with colleagues to ensure continuity and quality of service
• Support an inclusive approach, ensuring all patients feel respected and able to access services
• Escalate concerns or complaints appropriately in line with Practice procedures

• Manage personal and shared workloads effectively
• Prioritise tasks based on urgency, risk, and service need, using appropriate judgement
• Complete tasks and workflows accurately and within expected timescales
• Monitor outstanding work and take steps to prevent delays or backlogs
• Promptly escalate capacity, workload, or safety concerns to line manager/senior team member
• Maintain a structured and methodical approach to work, ensuring continuity and handover where required
• Adapt to changing demands throughout the working day, including balancing patient contact with administrative duties

• Participate in induction, mandatory training, and annual appraisal processes
• Take responsibility for maintaining and developing knowledge and skills relevant to the role
• Complete all training in respect of the chaperoning role
• Actively engage in learning opportunities, including system training and role-specific competencies
• Reflect on performance and identify areas for personal development
• Keep up to date with changes in Practice procedures, NHS guidance, and service delivery models
• Contribute to a culture of learning by sharing knowledge and supporting colleagues where appropriate

• Work flexibly across different functions within the Patient Services team to support service delivery
• Maintain a professional, organised, and proactive approach always
• Adhere to all Practice policies, procedures, and standard operating protocols
• Demonstrate reliability, accountability, and a commitment to high standards of work
• Support team working and contribute positively to the working environment
• Undertake additional duties appropriate to the role, commensurate with training and experience

Person Specification

Experience

Essential

• Experience in a customer service, patient or public facing role
• Experience working in a busy or fast-paced environment
• Experience of using IT systems in a work setting

Desirable

• Experience working in a GP Practice, primary care, or wider NHS setting
• Experience of care navigation or appointment management in primary care
• Experience using SystmOne, EMIS Web or similar system
• Experience of processing clinical correspondence, document workflows, clinical tasks or other healthcare administration
• Experience of supporting patients with online services or digital access

Knowledge and Skills

Essential

• Excellent communication and listening skills, with the ability to respond to patients with empathy and professionalism
• Ability to prioritise workload and manage competing demands effectively
• Strong organisational skills with strong attention to detail and accuracy
• Ability to follow processes and procedures in a structured and consistent manner
• Good IT skills, including confidence using multiple systems
• Experience of working accurately within defined procedures, protocols or processes
• Experience of handling confidential, sensitive or complex information

Desirable

• Ability to support patients in accessing services, including digital platforms

Qualifications

Essential

• GCSEs (or equivalent) including English and Maths

Desirable

• NVQ level 3

Personal Attributes

Essential

• Professional at all times and approachable with a customer or patient focus
• Resilient and able to work under pressure in a busy environment
• Well organised, and able to use initiative appropriately
• Proactive approach with ability to take ownership of tasks and responsibilities
• Flexible and adaptable in response to changing service needs along with a reliable strong work ethic and commitment to high standards
• Positive attitude and ability to contribute to a supportive team environment

Role Expectations

Essential

• Willingness to work across both patient-facing and administrative functions within the Patient Services team
• Willingness to undertake training relevant to the role, including systems, safeguarding, information governance and other mandatory training
• Willingness to undertake chaperone training and perform chaperoning duties in line with Practice policy
• Commitment to maintaining patient confidentiality and upholding professional standards at all times
• Commitment to continuous learning and personal development
• Willingness to support service improvement and adapt to changes in Practice processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Garden Surgery

Address

2nd Floor East Leeds Health Centre

78 Osmondthorpe Lane

Leeds

West Yorkshire

LS9 9EF

United Kingdom

Employer's website

https://www.thegardensurgeryleeds.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

You will be part of the front door for patients and will support access to services and continuity of care by helping patients interact and engage with the right support at the right time and from the right health care professional. You will manage and respond to patient and Practice initiated contact, including incoming and outgoing phone calls with patients, reviewing and responding to e-Consults, providing reception capacity and associated administration. You will use triage and signposting skills to direct patients to the right support or appointment type to best meet their needs.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Main duties and responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Manager/Operations Manager, dependent on current and evolving Practice workload and staffing levels:

Reception Duties:

• Maintaining and monitoring the Practice appointments system
• Acting on electronic tasks to book appointments, deliver messages to patients, process electronic referrals etc
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing electronic requests, whether received via Footfall (Practice Website) or email, or by other means
• Processing incoming requests for medical reports, prescriptions or other enquiries and ensuring they are forwarded to the correct staff members for completion
• Taking and recording requests for home visits ensuring full details of need are recorded and checking that the address and telephone number is correct.
• Dealing with requests for emergency treatment, either in the surgery or in the patients home and passing on promptly to the duty doctor.
• Receiving patients consulting with members of practice team
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception positions as necessary
• Answering the telephone and conveying messages
• Accepting requests for repeat prescriptions, checking regularly both the electronic and paper routes for repeat prescription requests
• Sorting the mail and completing Scanning processes
• Maintaining electronic log of telephone messages
• Filing results and any other relevant documents in patients' notes
• Maintenance of patients' notes including starting a new wallet when required and dividing the contents in a logical manner
• Charging the appropriate amount for private work.
• Helping with the sorting of filing in new medical records in order that they are in the form used in the Surgery
• Dealing with requests for test results.
• Ensuring that all other requests for information or queries and entries on the computer and if not completed at the end of your shift, are handed over to an incoming member of staff for completion and vice versa.
• Taking details of requests for medical certificates of any kind, insurance forms and any others requested and dealing with them efficiently and promptly.
• Referring patient suggestions/complaints/comments directly to the Practice Manager for further discussion.

Administration

• Any other administration duties required in the course of your work.
• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols
• Filing post in medical records
• Photocopy as requested
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Ordering, re-ordering and monitoring of stationery and other supplies
• Generating template letters requesting patients attend for follow-up.
• Arranging transport for patients where appropriate.

Computer

• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Registrations of new patients
• Process patients change of address (have knowledge of practice area).
• Scanning of mail onto computer system and completing workflow.
• Processing daily Pathlinks appointments ensuring patients have appointments booked according to instructions given by GPs when results received.
• Maintaining a basic knowledge of repeat prescriptions so that should it be necessary, you can issue from the computer record in line with Practice policy and protocol.

Telephone

• Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

• Ensure that the consulting rooms and waiting area are checked at the end of each consulting session and left clean, tidy and secure.
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Scanning of mail onto computer system and completing workflow.
• Any other tasks allocated by Office Manager/Practice Manager.
• Attending and participating in Clinical Governance and Staff Meetings.

Start and End of Day Procedures.

Be able to open up premises at the start of the day, unset alarm and ensure that all equipment such as fax machines, computers, printers and photocopiers are ready and make all necessary preparation to receive patients.

Be able to secure premises at end of day, checking all windows, doors are closed, toilets empty, internal lights off, fax is full of paper, all other equipment is off and alarm activated.

Person Specification

Experience

Essential

• Essential
• An ability to use own judgement, resourcefulness and common sense.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Able to work as a member of a team.
• Ability to work without direct supervision and determine own workload priorities.
• Good Keyboard skills.
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• A sense of humour.
• Pleasant and articulate
• Ability to use own judgement, resourcefulness and common sense

Desirable

• Experience of working in General Practice is desirable but not essential.
• Flexibility of working hours/ able to work at the desired times.

Qualifications

Essential

• - GCSE grade A to C in English and Maths.
• - Reception staff need to be tactful, helpful people who can communicate well and sympathetically with employers, colleagues and most importantly with patients who are invariably worried and concerned and, who at times may be difficult!

Desirable

• NVQ level 2 in Health and Social Care or Administration.
• Experience of working in General Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodcock Road Surgery

Address

29 Woodcock Road

Norwich

Norfolk

NR3 3UA

United Kingdom

Employer's website

https://www.woodcockroadsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The Main Duties Of The Job Will Include:

Main duties of the job

Your Duties will include:

Undertake New Patient Health Checks

Undertake NHS Health Checks

Health promotion and Lifestyle advice,

Supporting Long Term Condition Reviews

Diabetic Foot Checks - were trained.

Height, Weight and BMI measurements.

Ensure specimens are recorded and ready for transportation

Providing support in minor surgery clinics if required.

Supporting QOF and BeCCoR priorities.

Maintaining accurate clinical records,

Supporting Infection prevention and control proceedures,

Ensure fridges are routinely cleaned in accordance with current guidance

Stock Control

Work Collaboratively with GP's nurses and admin staff

Administering certain Injections under PSD

Please note this list is not exhaustive.

Person Specification

Qualifications

Essential

• Essential criteria
• Basic Qualifications.
• Relevant health and social care qualifications.

Desirable

• Desirable criteria
• Qualified in Phlebotomy

Experience

Essential

• Experience of working in General Practice
• Ability to work effectively as a team player under appropriate supervision and as part of a multi-disciplinary team
• Ability to work within own scope of practice and understanding when to refer to clinical colleagues

Team Work

Essential

• Ability to work well with Nurses, GP's Admin and other support staff in a fast paces environment .

Personal Qualities

Essential

• Effective Time Management.
• Demonstrated personal accountability.
• Ability to listen, empathise with patients and provide person centered support in a non-judgmental way.
• Ability to use own initiative, discretion and sensitivity
• Understanding of safeguarding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Dicconson Group Practice

Address

Boston House

Frog Lane

Wigan

WN6 7LP

United Kingdom

Employer's website

https://www.thedicconsongrouppracticewigan.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Build effective relationships with and actively engage Primary Care Networks and local cancer and public health stakeholders to raise awareness of the importance of early cancer diagnosis and influence the content of local delivery plans.
• Effectively manage ongoing relationships with multiple PCNs and practices across your locality to secure improvements in early cancer diagnosis.
• Lead or support workstreams to increase uptake of the three cancer screening programs, improve primary care referral practices and pathways in line with the PCN DES and regional plans - such as the Humber and North Yorkshire Cancer Alliance Cancer Incentive Scheme
• Assist PCNs with the analysis and interpretation of statistics relevant to prevention screening and early diagnosis.
• Share best practice tools and resources to support PCNs to adopt quality improvement interventions that will contribute to achieving earlier cancer diagnosis and better outcomes for patients.
• Support PCNs to develop early cancer diagnosis improvement plans in line with the PCN Cancer Direct Enhancement Scheme Invest and Impact Fund and other relevant contracts.
• Create and facilitate opportunities and mechanisms for PCNs to improve communications and networking between GP practices and PCNs - including joint planning where appropriate.
• Support and - or advise PCNs and GP practices to set up and implement early cancer diagnosis projects focused on screening and improving referral practice.
• Working with clinical leads to support PCNs to keep up to date with changes and the use of clinical referral pathways diagnostic and triage tests - such as Faecal Immunochemical Test.
• Develop plan co-ordinate and evaluate learning events for primary care professionals - non-clinical and clinical. To enhance knowledge of and interventions to improve cancer outcomes with a focus on early diagnosis screening and addressing health inequalities.
• Design deliver and evaluate bespoke training sessions through a range of methods including face to face remote and local on-line options at GP practice and PCN level.
• Work in partnership with primary and secondary care partners to support and promote more effective ways of working across the patient pathway.
• Contribute to the delivery of local improvement projects in partnership with NHS partner organisations, in line with Humber and North Yorkshire Cancer Alliance workplan.
• Keep up to date with policy, evidence and NHS/ public health cancer strategies, supporting the dissemination to local partner and primary care organisations in the area, as appropriate.
• Work flexibly and collaboratively through the region with the Humber and North Yorkshire Cancer Alliance Place Cancer Managers and other PCN Engagement roles to support early cancer diagnosis projects.
• Provide progress reports against the agreed operational plan and identified performance measures via quarterly reports for Humber and North Yorkshire Cancer Alliance in addition to other data intelligence and observations as required.
• Support PCNs and GP Practices to enhance their understanding and implementation of personalised care approaches to improve the quality and uptake of cancer care interventions.

Additional Requirements

• Ability to regularly travel within the region and to occasionally travel across the country.
• Ability to work flexible hours and out of hours as required.

Person Specification

Experience

Essential

• Experience in proposing changes in conjunction with working groups which have wider implications for performance and service policy.
• Experience of partnership working and the ability to develop sustainable relationships with key bodies and individuals.
• Experience in persuading stakeholders of the importance of projects including negotiating and motivating others and linking in with other initiatives.
• Experience in analysing - interpreting and communicating complex and sensitive facts and information about performance and change and presenting information to stakeholders.
• Experience of breaking down organisational barriers - managing conflicting opinions or demands to ensure appropriate outcomes for patients.
• Knowledge of the practical application of the principles of change management and workforce redesign.
• Knowledge of project management.

Desirable

• Have experience of working in areas of deprivation.
• Knowledge of community engagement.
• Experience of group work.
• Experience of working across various settings.
• Knowledge of Cancer support organisations available.

Skills

Essential

• Ability to analyse and interpret information and to make judgements where there are conflicting views on the to support decisions on complex issues.
• Ability to disseminate information appropriately and to share knowledge and experience with other members of the team.
• Excellent communication skills including the ability to persuade influence and motivate others.
• Ability to organise and evaluate data and audit own work area.
• Ability to analyse interpret and formally present in depth health information and to construct correspondence and reports for various audiences - demonstrating high levels of accuracy and presentation.
• Ability to use IT software to effectively collect and analyse data and to present - create reports - presentations it in a meaningful way.

Desirable

• Data outcome entry.
• Good networking skills.
• Ability to prepare creative material.

Qualifications

Essential

• Degree or equivalent experience

Desirable

• Qualifications in any of the following;
• Training / community engagement / health / behaviour change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Health Network

Address

Priority House

Grove Park Court

Harrogate

North Yorkshire

HG1 4DP

United Kingdom

Employer's website

http://www.yorkshirehealthnetwork.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will be required to see patients of all ages presenting with injury or illness complaints and complete the episode of care with treatment or referral onwards.

Consultations will either take place face to face or via telephone and documented timely and thoroughly within patient notes.

The post holder will influence, lead, support and motivate colleagues to maintain morale in difficult and challenging situations.

The post holder will provide clinical lead during a shift by modelling the professional attitudes and behaviours outlined in the LCHS behaviours framework.

Please see job description for further details.

Person Specification

Qualification

Essential

• Regulated Health Care Professional with existing registration.
• Educated to degree level or equivalent.
• Evidence of Level 7 study
• Level 6/7 History Taking qualification.
• Independent prescribing / supplementary prescribing qualification, or a willingness to work towards
• HEI or LCHS approved minor injury course
• HEI or LCHS approved paediatric course or willingness to work towards

Desirable

• Leadership modules
• Recognising the sick child.
• Chronic disease management
• Recognised Teaching and Assessing course (e.g. Mentor Preparation, SLIP, Clinical Educator course, PGCE).

Experience

Essential

• Significant post registration experience where autonomous working at a highly specialised level that has been acquired in the speciality area or a related area where enhanced skills could be transferrable
• Experience of clinical leadership
• Proven track record of teaching/supervising and assessing
• Experience of working within multi professional settings with consolidated clinical practice and contributing to effective team working
• Experience of leading evidenced service improvement and innovation through service/practice development initiatives, audit or research

Desirable

• People Management
• General management experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lincolnshire Community Health Service NHS Trust

Address

Skegness UTC

Dorothy Avenue

Skegness

PE25 2BS

United Kingdom

Employer's website

https://www.lincolnshirecommunityhealthservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Multi-Disciplinary Teams

• Overall responsibility for arranging the daily PCN led MDT meetings and the smooth running of integrated care within the team setting. A key role of the Care Coordinator is to ensure that all new referrals are identified, and information circulated to team members in advance of the meeting.
• Take notes of MDT meetings and disseminate; chase progress against actions identified in these meetings and ensure follow up where necessary.
• Manage reporting required and associated within the NHSE DES specifications for required services.

Patient Identification.Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care

• Receive and collate information from transfers of care (including hospital admissions and discharges) plus out of hours calls and present this information to the MDT as required.
• Liaise with service providers and clinicians to identify frequent flyers, and new service users utilising risk stratification tools provided and present this information to the daily MDT meetings.
• Support the completion of new referrals by checking criteria, and where criteria have been met, direct referral to the MDT.
• Signpost team members, service users and carers to relevant services.

Direct patient facing work

• Support with the administration and patient management of the Community Investigation Hub, which provides a number of medical services for our patients within our neighbourhood.
• Manage a caseload of patients identified through the MDT or practice.
• Support patients to utilise decision aids in preparation for a shared decision-making conversation.
• Holistically bring together all of a persons identified care and support needs and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person.
• Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
• Support people to take up training and employment, and to access appropriate benefits where eligible.
• Support people to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and well-being, including through the use of the Patient Activation Measure.
• Assist people to access self-management education courses, peer support or interventions that support them in their health and well-being and increase their activation level.
• Explore and assist people to access personal health budgets where appropriate.
• Refer or liaise with the Health Coaches and Village Agents as appropriate.

Communication and collaborative working relationships

• Demonstrate ability to work as a member of a team.
• Can recognise personal limitations and refer to more appropriate colleague(s) when necessary.
• Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs.
• Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to Patients GP, Nurses, other practice staff and other healthcare professionals including pharmacists and pharmacy technicians from provider and commissioning organisations.
• Work with service users, PCN practices and partners e.g., Care Homes to ensure new referrals are logged and allocated.
• Develop excellent working relationships with all partners, wider service networks including the voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other members of the MDT.
• Act as a point of contact for residents, families, carers and professionals who visit the care home, such as MDT members and in-reach specialists.
• Meet regularly with the clinical lead and review case load and MDT function.
• Keep the MDT and OHP organisation abreast of good news stories.
• Provide background information about individuals for the daily MDT meetings.
• Communicate effectively with service users and their families/carers, and provide coordination across health and care services working closely with social prescribing link workers, health and well-being coaches, and other primary care professionals.
• Manage and prioritise workload on a daily basis and deal with the competing demands of the MDT.

Other responsibilities

• To act at all times in an anti-discriminatory manner.
• To be able to plan and respond to workload according to operational priorities.
• To support the delivery of these functions across wider locality areas where necessary.
• To undertake any training required to maintain competency including mandatory training.
• To contribute to, and work within a safe working environment.
• The Care Coordinator must at all times carry out duties and responsibilities with due regard to the GP Practices equal opportunity policies and procedures.
• The Care Coordinator is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required.
• The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.

Patient Care

• Communicate effectively and sensitively and use language appropriate to a patient and carer/relatives condition and level of understanding.
• Effectively use all methods of communication and be aware of and manage barriers to communication.
• Effectively recognise and manage challenging behaviours, carers and or relatives
• Provide information to patients, their carers and/or relatives on behalf of the team.
• The PCN will ensure the PCNs Care Coordinator can discuss patient related concerns and be supported to follow appropriate safeguarding procedures (e.g., abuse, domestic violence and support with mental health) with a relevant GP.

Supporting Care Delivery

• Be the point of liaison for service users and interface with all health and social care professionals, including keeping everyone informed and updated.
• Follow through actions identified by the MDT including arranging tests, referrals, signposting, etc.
• Follow through with service users and others involved to ensure all services and care arrangements are in place.

Autonomy/Scope within Role

• The post holder will be required to work within clearly defined organisational protocols, policies and procedures.

Key Relationships

Key Working Relationships Internal

• Clinical Lead for the MDT.
• GPs and General practice teams within the PCN.
• PCN Care Coordinator Team Leader.
• PCN Manager.
• MDT members including but not exhaustive: Clinical Pharmacists, technicians, District Nurses, LARCH Team, OPMH, IRT, Adult Social Care, Paramedics, Social Prescribing Link Workers, Village Agents.

Key Working Relationships External

• GPs from neighbouring PCNs.
• Service providers.
• Social care.
• Voluntary services.
• Patients/service users.
• Carers/relatives.

Health and Safety/Risk Management

• The post-holder must comply at all times with the organisation and Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
• The post-holder will comply with the Data Protection Act (1984), The General Data Protection Regulations (2018) and the Access to Health Records Act (1990).
• The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation; in particular the post holder must complete the specified care coordinator training delivered by the Personalised Care Institute.

Equality and Diversity

• The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality

• The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

Special Working Conditions

• The post-holder is required to travel independently between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.

Person Specification

Qualifications

Essential

• GCSEs/Diploma/ HNC level (or relevant experience).
• Ongoing internal and external training to keep up to date with changes/ developments.

Desirable

• NVQ Level 3 Business Administration (or relevant experience).

Experience

Essential

• A minimum of two years Primary Care experience working with health professionals within administration or reception roles.
• Experience of EMIS Web and other clinical systems such as AccuRX and C the Signs.
• IT literate, including ability to use all Microsoft platforms (Outlook, Word, Excel, Teams, Powerpoint etc).
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
• Able to work as part of a team.
• Excellent organisational and administration skills
• Working in a multi-disciplinary setting where influence and negotiation is required.
• Knowledge/familiarity with medical terminology.
• Working in a busy and demanding environment whilst delivering in a timely manner.
• Understanding of current issues facing the NHS.

Desirable

• Understanding and experience of TeamNet.
• Able to use NHS Choices website effectively.
• Understanding of health and social care processes.

Values, Drivers and Motivators

Essential

• Willingness to undergo further training or development.
• Requires a flexible approach, and a highly motivated post holder. The role may need to be reviewed and developed in the future in line with changing priorities.
• Access to and ability to use transport as travel between sites across the county will be required for meetings and training.
• Willingness to undergo further training and development as the job develops.

Aptitude and Personal Qualities

Essential

• Professional attitude and assertive approach.
• Committed to development.
• Conscientious, hardworking and self- motivated to work with minimal supervision.
• Creative and tenacious in finding solutions to difficult problems.
• Ability to work with information, clinicians, social workers and managers.
• Ability to meet deadlines and work under pressure.
• Ability to engage and sustain relationships with all professionals, other organisations and service-users.
• Approachable and flexible.
• Honest and reliable.
• Enthusiastic.
• Sensitive to patients needs.
• Adaptable to change.