Job description

Job responsibilities

Here at Level Health, we are completely focused on our patients. Our ethos is that each patient has a right to have the best possible quality of life. Through our services, we hope to empower our patients and help them develop a sense of independence in managing their own well-being. Complete integration within GP practices helps us to provide them with expert advice and assistance, increasing efficiency in primary care and reducing time pressures on GPs. Our work with Commissioners helps us to deliver streamlined, state-of-the-art services and our talented team helps us to implement a multi-specialty healthcare organisation built on innovation, learning and a holistic belief system. Mo Valli, Managing Director.

Level Health is the largest supplier of Physiotherapy services to NHS GP practices in the Canterbury and Coastal area.

We are looking to recruit an outstanding newly-qualified Physiotherapist to join the Level Health Training Academy. You will work alongside a large and established team of Senior and Junior Physiotherapists in our vibrant, innovative and dynamic organisation. We have the capacity to create a flexible package to accommodate different working needs.

Level Health operates a mandatory 2 year Academy Programme for all newly qualified Junior staff, with a syllabus that includes Clinical Excellence, Clinical Psychology, Communication, Functional Rehabilitation and Holistic Care. To ensure that learning and professional development is consistent, we run weekly clinical supervision/mentoring sessions and monthly in-service training meetings with the whole team, providing a well-rounded, robust, supportive and patient-centred teaching programme. In addition, we provide an annual training budget for the further specialist development of our staff.

The role is a static MSK Physiotherapy position which will provide an invaluable insight into a broad range of both peripheral and spinal problems.

This exciting role is located within GP surgeries in East Kent. The vacancy is focused around Primary care at a range of spacious, modern and well-resourced locations. We work as part of a multi-disciplinary team that includes Doctors, Nurse Practitioners, Psychologists, Paramedics, Allied Health workers and a large network of Administrators.

Level Health uses state-of-the-art technology to deliver its services, including the EMIS medical record system, online CPD sessions and the delivery of virtual exercise programmes. We are enthusiastic about CPD and cover a wide range of topics to provide a multi-specialty and holistic approach to learning.

We have a passion for mentorship and we pay close attention to the mentor/mentee relationship. Our clinicians are trained to teach GP trainees on nationally accredited GP training programmes and we take an active role in training undergraduate physiotherapists. Our unrelenting drive for innovation means that we form part of the Regional Spinal Network, Health Innovation Network and a variety of University Research Programmes.

We work closely with Canterbury Christ Church University and the University of Brighton to support Physiotherapy students and their development, providing 6-week clinical placements throughout the year. Over the past year, we have worked with injured veteran athletes at the prestigious golf event, The Simpson Cup, and have been active with a large-scale charity expedition to Mount Everest.

Duties include, but are not limited to:

• A focus on holistic interventions, in line with Level Health practices and ethos

• Communicating effectively and participating in organisational activities that support innovation, creativity and that develop positive working relationships

• Independently managing an MSK caseload of clients, delivering comprehensive clinical assessments and evidence-based treatments

• Providing accurate notes and reports, being accountable and professional within your scope of practice

• Striving to improve clinical and cultural standards that ensure all care is administered in line with Level Health Standards and CSP/HCPC frameworks

• Adhering to all policies and procedures that create a safe and respectful environment for both staff and patients to deliver or receive care.

We provide an environment of strong cultural values and a supportive and friendly workplace that encourages our staff to accelerate in their careers, creating the opportunity to achieve personal and professional growth.

Requirements:

• CSP and HCPC registration (applied for or obtained)

• Degree in Physiotherapy

• Flexible working hours

• Commitment to delivering quality care and evidence-based practice

• True passion and commitment to holistic health care

• Strong communication, IT, organisational and time management skills

• Involvement in CPD, staff social calendar and team building tasks

The role offers a comprehensive benefits package, including, but not limited to:

• Competitive salary

• Annual training budget

• Continued Professional Development opportunities and comprehensive training

• Flexible working hours

• Company pension scheme

• Employee referral cash incentive (subject to Tax and NI)

All applicants are subject to an enhanced DBS check.

We welcome applications from job seekers who require Tier 2 sponsorship to work in the UK (for eligible posts only) and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Border Agency requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post.

www.levelhealth.co.uk

Person Specification

Qualifications

Essential

• Degree in Physiotherapy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Level Health (UK) Ltd

Address

137 Millais Road

London

E11 4EZ

United Kingdom

Employer's website

https://www.levelhealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

• Open up surgery, switching on clinicians PCs and ensuring everything is set up for the day
• Ensure building security, have thorough knowledge of doors, windows and alarms
• Keep reception and waiting rooms areas tidy
• Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time
• Checking patients in for appointments and directing to appropriate waiting area
• Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages
• Giving normal test results to patients or chasing up when necessary
• Access incoming emails via generic inbox , online consultations and web contacts signposting and taking all the appropriate actions
• Work face-to-face as part of the CMP urgent care team currently based at Ethelbert Road - to ensure triage and administrative lists are dealt with appropriately
• Completing patient registrations and adding details on to the computer when necessary
• Data input of new patient questionnaires
• Supporting GP Links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored
• Process patients change of address, numbers, etc.
• Process prescription requests in accordance with practice guidelines including filing prescriptions and recording in pharmacy book
• Filing prescriptions and recording in pharmacy book
• Handing completed repeat prescriptions to patients, checking name and address
• Receiving and recording payments for medicals, insurance reports, etc
• General administrative tasks
• Making sure there is good supply of, and printing when necessary, practice leaflets, new patient questionnaires, change of address forms etc
• Monitoring the clinics and letting patients know when delays and clinicians when late visits, etc added
• Completing DN referrals and emailing to referral centre
• Helping to assist with general enquiries
• Answer incoming calls in a timely manner as per practice protocol
• Check room availability for all clinicians each day and ensure check in screen shows any changes
• Be able to cover all care navigator roles as required including extended hour surgeries
• Have knowledge of and work in accordance with practice policies and procedures
• Pulling/filing notes as necessary
• Scan and photocopy as required
• Ensure post and clinical forms are correctly filed and waiting for collection
• Ensuring accurate recording of information using the practice clinical systems
• Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift
• Make sure post tray is cleared every evening
• Complete team EMIS & DOCMAN tasks
• Contacting patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc
• Ordering ambulances as and when required by the clinician
• Chaperone for clinicians
• Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence and, when necessary, show or direct them to the appropriate place ensuring passes/fobs are returned on leaving CMP
• Adding patient lists to the practice computer system for visiting consultants/therapists
• Passing on correct contact information when patients enquire about non CMP clinics
• Taking deliveries or directing to relevant department
• Any other duties commensurate with the role

The above list of duties is not exhaustive and may be subject to change as deemed necessary

Person Specification

General

Essential

• Must have own transport to travel between sites

Qualifications

Essential

• Good standard of education with good literacy and numeracy skills.

Desirable

• Up to date with mandatory and role specific training.

Experience

Essential

• Good interpersonal and communication skills.
• Highly organised and excellent attention to detail.
• Time management and ability to prioritise workload.
• Knowledge of EMIS Web Clinical System and Docman.
• Ability to extract relevant information from conversations to pass on.
• Ability to work autonomously.
• Ability to follow policy and procedures.
• Accuracy in recording data.

Desirable

• Good knowledge of Microsoft Office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Canterbury Medical Practice

Address

Patrixbourne Road

Bridge

Canterbury

Kent

CT4 5BL

United Kingdom

Employer's website

https://www.canterburymedicalpractice.nhs.uk/ (Opens in a new tab)