Job description

Job responsibilities

The HR Advisor is responsible for the following core duties. Additional tasks may be required depending on organisational needs, workload, and staffing levels.

Recruitment & Onboarding

• Responsible for the full recruitment process, including advertising, shortlisting, interviewing, and appointing candidates.
• Oversees end-to-end onboarding, including offer letters/contracts, references, immunisation and qualification checks, DBS checks, induction packs, and introducing new starters to policies and mandatory training.
• Ensure all new starters receive a timely, comprehensive induction.
• Notify the Finance Director of all starters, leavers, and contractual changes for payroll processing.
• Support line managers to develop and regularly review job descriptions and person specifications.
• Point of contact for all HR matters, including employment terms, pensions, contracts, and policy compliance.

HR Operations & Systems

• Maintain and administer internal HR systems (e.g. BrightHR), ensuring data accuracy and efficiency in reporting.
• Monitor employees' clocking in/out via Blip, following up by email where discrepancies arise.
• Manage annual leave approvals, liaising with practices where required.
• Manage staff sickness absence, including responding to related emails, logging cases on BrightHR, requesting and chasing return-to-work forms, and maintaining the sickness spreadsheet.
• Monitor statutory training compliance and ensure all employees hold the necessary qualifications and training for their roles.
• Maintain accurate, up-to-date employee records, including records of meetings and investigations, compliant with data protection and CQC requirements.
• Run monthly probation and sickness/absence reports, actioning as required.
• Support the resolution of employee concerns and complaints, including formal investigations as required.
• Complete reference requests for current employees and leavers.

Compliance, Policies & Governance

• Ensure employment contracts and the Employee Handbook are current, legally compliant, and regularly reviewed.
• Develop, implement, and review HR policies and procedures in line with employment legislation and best practice.
• Ensure HR records are maintained in line with GDPR and confidentiality requirements.
• Prepare and process contract amendments as required.
• Support communication and understanding of HR policies across the organisation.
• Promote equality, diversity, and inclusion in recruitment, policy application, and workplace culture.

Employee Relations & People Management

• First point of contact for HR queries, including flexible working, grievances, and employee relations matters.
• Coordinate the annual appraisal cycle, supporting managers to ensure timely completion.
• Manage offboarding, including exit interviews and leaver records.
• Support absence, performance, capability, disciplinary, and grievance cases using fair, consistent processes, including return-to-work interviews.
• Coordinate and participate in informal and formal HR meetings and investigations, chairing where required.
• Liaise with external HR advisors on complex or high-risk matters.
• Support TUPE transfers, ensuring legal compliance and effective employee integration.
• Promote positive workplace relationships and effective dispute resolution.

Training & Development

• Identify and address training and development needs based on appraisals and organisational requirements.
• Analyse staff survey and exit interview feedback to inform development priorities.
• Keep the mandatory training platform, BlueStream, updated with joiners and leavers.
• Run regular compliance reports from BlueStream, updating line managers as needed.
• Coordinate staff attendance at internal/external training to support growth and career progression.
• Support initiatives such as apprenticeships, mentoring, and leadership development.

Workplace Health & Wellbeing

• Ensure risk assessments are completed for all new starters and reviewed annually.
• Facilitate employee access to occupational health services where needed.
• Proactively identify and manage risks in line with organisational health and safety protocols.
• Champion staff engagement and wellbeing strategies to promote a positive and inclusive workplace culture.

Person Specification

Experience

Essential

• Minimum 3-5 years' experience in generalist HR role
• Experience of end-to-end recruitment and onboarding
• Experience managing HR systems and data
• Experience of managing or supervising staff
• Experience advising managers on performance, conduct and capability
• Experience supporting the development of HR policies
• Experience of dealing with difficult and sensitive situations in a diplomatic and professional manner
• Experience with employee engagement surveys and staff feedback systems
• Experience in conducting audits

Desirable

• Experience of working within a healthcare or primary care setting
• Experience of working in other system partner organisations, such as local authority, education, or voluntary sector
• Experience in leading HR strategy and initiatives
• Experience of writing detailed and fully costed business cases
• Demonstrable experience of leading or advising on organisational change, including workforce planning, redundancy, reorganisation, and TUPE transfers.
• Experience of preparing and presenting/co-presenting cases at internal employment appeals

Skills / Abilities

Essential

• Excellent communication, interpersonal and influencing skills
• Ability to manage sensitive and confidential information appropriately
• Ability to apply policies and procedures fairly
• Excellent attention to detail
• Ability to produce high-quality documentation and present clear reports
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Excellent time management skills with the ability to prioritise and manage multiple tasks effectively
• Ability to work independently and take initiative

Desirable

• Proven ability to work with external stakeholders, including HR specialists

Knowledge

Essential

• Strong knowledge of UK employment law and HR best practices
• Understanding of GDPR and employee data compliance
• Knowledge of HR systems (e.g. BrightHR) and their application in HR processes
• Knowledge of health and safety legislation, workplace risk assessments, and best practices
• Knowledge of CQC requirements relevant to HR records and workforce compliance
• Sound understanding of equality and diversity principles and their application in HR practice

Desirable

• Knowledge of NHS / PCN (Primary Care Networks) or similar healthcare structures
• Knowledge of wellbeing and mental health support initiatives in the workplace
• Knowledge of occupational health services, including the ability to implement, monitor, and evaluate occupational health programmes to support employee wellbeing
• Experience of using the UK Visa and Immigration service and Visa Sponsorship Service.

Aptitudes

Essential

• Personable, approachable, and able to build trust with colleagues
• Polite, punctual, and cooperative
• Commitment to equality, diversity and inclusion
• Solution-focused and proactive in identifying and addressing issues
• Maintains a professional, calm and efficient manner

Other Requirements

Essential

• Disclosure and Barring Service (DBS) check
• Willingness to travel to PCN member practices as required.
• Attendance at annual updates and mandatory training as required

Qualifications

Essential

• Educated to degree level or equivalent qualification/experience
• CIPD (Chartered Institute of Personnel Development) Level 5 qualification (or equivalent experience)
• Evidence of continuous professional development in HR

Desirable

• CIPD Level 7 qualification (or working towards)
• Formal training in workshop/meeting facilitation
• Training in employment law or HR best practices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Camden Health Evolution Ltd

Address

Workspace

60 Gray's Inn Road

London

WC1X 8LU

United Kingdom

Employer's website

https://www.camdenhealthevolution.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the PCN Care Coordinator. There may, on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Strategic

• Support the PCN with patient call/recall, appointment booking and proactive reminders via texts, telephone, and letters.
• Work with the PCN to identify and manage patient caseloads and support personalised care.
• Be the point of liaison for patients and carers/relatives, and interface with health and social care professionals.
• Provide coordination and navigation for patients and carers/relatives across health and care services, alongside other PCN staff and other primary care roles.
• Support the delivery of enhanced services and other PCN service requirements.
• Contribute to tackling inequalities in health and social care particularly regarding patients with long-term conditions.
• Run searches and reports using the clinical system, EMIS Web.
• Support the coordination of and manage the administrative functions of MDTs.
• Provide ad hoc support to the PCN team and clinical leads.
• Provide administrative support (i.e. DOCMAN, patient registrations) to PCN member practices as required.
• Prepare and produce reports, spreadsheets, and presentations as required.

Communication

• Provide face-to-face support to patients attending PCN practices and local community venues, including welcoming and checking in patients, responding to queries, and providing information and signposting to appropriate services.
• Respond to telephone and email enquiries, and patient call backs in a timely manner.
• Help patients to manage their care needs, answering their queries and supporting them to make and manage appointments.
• Follow-up with patients who do not attend appointments.
• Communicate effectively with patients and carers/relatives, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds, and preferred ways of communicating.
• Provide written or verbal information to patients and carers/relatives on behalf of clinicians and services.
• Record clear, accurate and contemporaneous notes, and coding in patients' medical records.
• Develop and maintain effective working relationships with internal and external stakeholders.
• Liaise with outside agencies and local community centres to help coordinate pathways of care for patients.
• Send out mail merges and bulk texts to patients for a number of campaigns, i.e., flu vaccinations, cancer screening.

• Obtain, collate, and evaluate patient feedback.

Quality Improvement

• Review the completeness and accuracy of data entered in clinical systems.
• Support the CHE / PCN team with data reconciliation.
• Perform data quality checks and correct any errors identified.

Key Relationships

• Internal PCN executive team, PCN clinical directors, PCN clinical leads, PCN member practices, PCN workforce, MDT members.
• External WNL ICB, Local providers (C&I, CNWL, RFL, LBC, UCLH), GP Federations, PCNs, PPGs, Suppliers.

Person Specification

Skills/Abilities

Essential

• Excellent communication (both oral and written) and interpersonal skills
• Ability to work under pressure in a busy working environment and ability to multi-task
• Ability to work as a member of a team
• Ability to work autonomously
• Ability to work collaboratively within a multi-disciplinary environment
• Attention to detail
• Ability to use own initiative to resolve problems
• Excellent time management skills with the ability to re-prioritise
• Excellent IT skills including Microsoft Office
• Good telephony and email skills
• Excellent organisational skills
• Ability to meet deadlines and work under pressure
• Experience providing advice/signposting to users
• Open to innovation and new ways of working

Desirable

• Ability to provide motivational coaching to support behaviour change
• Experience or training in personalised care and support planning
• Understands good clinical and information governance
• Touch typing

Qualifications

Essential

• GCSE Maths and English
• Educated to A level / NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
• Evidence of continued professional development

Desirable

• Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
• ECDL qualification
• Additional language skills (e.g. Bengali)

Other requirements

Essential

• Ability to travel and work across various PCN practices and community venues, where applicable
• Ability to work flexibly to meet the needs of patients and the PCN
• Willingness to undergo further training and development as the role develops

Aptitudes

Desirable

• Adaptability, flexibility, and ability to cope with uncertainty and change
• An ability to maintain confidentiality and trust
• Professional, calm, and efficient manner
• Commitment to continuing professional development
• Positive and flexible approach to work
• Willing to engage with, learn from and sustain relationships with health professionals and colleagues
• Self-motivated and proactive
• Sensitive to patients needs

Knowledge

Essential

• Basic knowledge of available local health services
• Appreciation of the relationship between NHS Bodies, including GP Practices, Federations, PCNs, ICBs and NHS England

Desirable

• Good local knowledge of health landscape and population needs
• Understanding of local and national strategic priorities
• Understanding of local culture between practices and other providers

Experience

Essential

• Experience in creating and maintaining Excel spreadsheets, and databases
• Experience of administrative duties
• Experience in auditing
• Experience in dealing with sensitive and confidential information
• Knowledge/familiarity with medical terminology

Desirable

• Experience of interacting with patients, clients or customers, both face-to-face and over the telephone
• Experience of working in the NHS, including either in Primary Care, or with close ties to Primary Care
• Experience in using EMIS Web and running EMIS Web searches and reports
• Experience in using Accurx, Surgery Connect and DOCMAN
• Experience of training in personalised care and support planning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Camden Health Evolution Ltd

Address

Workspace

60 Gray's Inn Road

London

WC1X 8LU

United Kingdom

Employer's website

https://www.camdenhealthevolution.nhs.uk/ (Opens in a new tab)