Job description

Job responsibilities

Role Summary:

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

To be responsible for undertaking a wide range of administrative duties and the provision of general support to the surgery team. Duties can include but are not limited to, greeting patients and signposting, booking appointments, processing of information and assisting patients as required. This will include a mix of patient facing and clerical duties.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the surgery team, liaising with outside organisations such as secondary care and community providers.

Main Duties and General Administrative Responsibilities:

• To function as the Patient Administrator for Cherry Hinton Medical Practice, liaising with clinical staff & patients as required, working with the GP Clinical System - SystmOne
• Monitoring the practice appointment system
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Providing a front of house first point of contact for patients within the reception area
• Processing repeat prescription requests
• Processing Accurx Online Triage bookings
• Enter and read/SNOMED CT code data taken from clinical letters
• Patient data entry allocation & collation; processing and recording information in accordance with CGPN procedures
• Data entry of new and temporary registrations and relevant patient information as required
• Offer general clerical assistance to Cherry Hinton Medical Practice in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephone
• Supporting Secretarial cover as required
• Support other members of staff, providing cover during staff absences
• Scan patient-related documentation and attach scanned documents to patients healthcare records
• Action incoming emails when necessary
• Always observe patient confidentiality
• Be familiar and comply with all Health and Safety rules and guidance policies
• Ensure computer/written records are accurately maintained and securely stored
• Other duties as necessary for the efficient operation of the surgery
• Undergo mandatory training as may be required to develop your skills and abilities
• Act in accordance with the CGPN rules and code of conduct

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, CGPN staff and other healthcare workers. They may also have access to information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of CGPN may only be divulged to authorised persons in accordance with CGPN policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the CGPN Health & Safety Policy, to include:Using personal security systems within the workplace according to CGPN guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with CGPN procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by CGPN as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within CGPN, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

This role description is intended as a basic guide to the responsibilities of the post and is not exhaustive and may be subject to review in consultation with the post holder.

Person Specification

Qualifications

Essential

• Educated to GCSE Level or Equivalent

Desirable

• GCSE Maths & English
• Customer Service Qualification

Experience

Essential

• Experience of working within a busy environment, and dealing with members of the general public

Desirable

• Experience of working in General Practice.
• Experience in /Reception / Administration
• Experience of customer service delivery

Skills, Abilities and Personal Qualities

Essential

• Excellent communication, presentation, and interpersonal skills
• Able to build relationships and work well with a diverse range of professionals and with the public
• A proven ability to deal effectively with difficult and contentious situations whilst maintaining positive working relationships
• Able to problem solve and respond to sudden demands
• Excellent organisational skills
• Pro-active and a forward thinker
• Confident in the use of Microsoft Office
• Strong IT skills

Desirable

• Able to work autonomously
• Self-motivated and able to organise own workload with minimal supervision

Knowledge

Desirable

• Knowledge of EMIS/System One or other GP IT systems
• Knowledge of General Practice

Other

Essential

• Team player and flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cambridgeshire GP Network Ltd

Address

Cherry Hinton Medical Centre

34 Fishers Lane

Cambridge

CB1 9HR

United Kingdom

Employer's website

https://www.cambsgpnetwork.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and General Administrative Responsibilities:

• Clinically, the focus of the role is the delivery of evidence-based practice for patients with long-term conditions and management, and preventative nursing interventions to all patients.
• Comply with infection prevention and control policies and procedures
• Assure clinical safety and drive excellent patient outcomes
• Support the practice manager and clinical lead in service delivery
• Work collaboratively with the whole practice team to meet the needs of patients, supporting the delivery of policy and procedures, and providing leadership and direction for the nursing team.
• Conduct all duties in accordance with the NMC code of professional conduct and the various local and national policies, guidelines and protocols.

Clinical Responsibilities

Assess, plan, develop, implement, provide, and evaluate treatment programmes including but not limited to:

• Health promotion and well-being plus individual plans for patients with/at risk of a long-term condition
• Manage and treat long-term conditions, in line with national and local policies and practice needs
• Review medication for therapeutic effectiveness, in accordance with evidence-based practice and national practice protocols, and work with patients to support adherence to prescribed treatments
• Prioritise health problems, intervening appropriately, to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Support and manage health needs of women presenting for family planning and cervical cytology consultations
• Implement and participate in vaccination and immunisation programmes for both adults and children
• Wound Care assessment and Management

Communication

• Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating
• Participate in practice team meetings. Facilitating and coordinating nursing team meetings.
• Act as an advocate when representing patients and colleagues

Quality Assurance

• Recognise and work within own competence and professional code of conduct as regulated by the NMC
• Produce accurate, and complete records of patient consultation, consistent with legislation, policies, and procedures
• Prioritise, organise, and manage own and others workload in a manner that maintains and promotes quality and safety.
• Deliver care as an individual and team according to evidence based care and organisational, and national policies
• Assess effectiveness of care delivery through peer review, benchmarking and formal evaluation and leading on the maintenance of quality governance systems for the nursing team
• Implement and review the application of evidence-based practice in nursing
• Awareness of local and national safeguarding policies
• Assist with leading on areas of QOF and enhanced services
• Lead on Infection control and embed this within the practice team
• Participate and lead on clinical audits sharing knowledge and learning events with the practice team

Leadership- Personal and People Development

• Responsible for own development, learning and performance including participating in clinical supervision and acting as a positive role model
• Support the development of others to maximise staff potential
• Assist the nursing and practice management team in the planning and implementing local guidelines, protocols and standards, local projects or initiatives

Team Working

• Work as an effective and responsible Senior Practice Nurse, supporting others and exploring the mechanisms to develop new ways of working
• Delegate appropriately, adopting the principles of safe practice and assessment

Education

• Responsible for own professional development by attending relevant meetings, courses, seminars in agreement with the practice study leave guidelines.
• Be involved in providing a learning environment and demonstrate own activities to learners and new staff in the practice. Supervise others as needed.

Management of Risk

• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
• Apply infection-control measures within the practice according to local and national guidelines

Confidentiality

• While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, CGPN staff and other healthcare workers. They may also have access to information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of CGPN may only be divulged to authorised persons in accordance with CGPN policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the CGPN Health & Safety Policy, to include:

• Using personal security systems within the workplace according to CGPN guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with CGPN procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by CGPN as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within CGPN, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals and other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

This role description is intended as a basic guide to the responsibilities of the post and is not exhaustive and may be subject to review in consultation with the post holder.

Person Specification

Qualifications

Essential

• Registered Nurse (NMC) with a current valid registration
• Experience of working in primary care post-registration
• Competent in the use of Systm1 and Ardens templates

Desirable

• Leadership and Management experience
• Experience in long term condition management (COPD, Asthma and/or Diabetes)
• Knowledge of clinical governance and infection prevention and control
• Understanding of primary-care requirements (QOF, enhanced services and national screening programmes)
• Teaching and/or mentorship experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cambridgeshire GP Network Ltd

Address

Maple Surgery

Hanover Close

Bar Hill

Cambridge

CB23 8EH

United Kingdom

Employer's website

https://www.cambsgpnetwork.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and General Administrative Responsibilities:

• Clinically, the focus of the role is the delivery of evidence-based practice for patients with long-term conditions and management including preventative nursing interventions to all patients.
• Assure clinical safety and drive excellent patient outcomes
• Support the practice manager and clinical lead in service delivery
• Work collaboratively with the whole practice team to meet the needs of patients, supporting the delivery of policy and procedures, and providing leadership and direction for the nursing team.
• Conduct all duties in accordance with the NMC code of professional conduct and the various local and national policies, guidelines and protocols.

Clinical Responsibilities

Assess, plan, develop, implement, provide, and evaluate treatment programmes including but not limited to:

• Health promotion and well-being plus individual plans for patients with/at risk of a long-term condition
• Manage and treat long-term conditions, in line with national and local policies and practice needs
• Review medication for therapeutic effectiveness, in accordance with evidence-based practice and national practice protocols, and work with patients to support adherence to prescribed treatments
• Prioritise health problems, intervening appropriately, to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Support and manage health needs of women presenting for family planning and cervical cytology consultations
• Implement and participate in vaccination and immunisation programmes for both adults and children
• Wound Care assessment and Management

Communication

• Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating
• Participate in practice team meetings. Facilitating and coordinating nursing team meetings.
• Act as an advocate when representing patients and colleagues

Quality Assurance

• Recognise and work within own competence and professional code of conduct as regulated by the NMC
• Produce accurate, and complete records of patient consultation, consistent with legislation, policies, and procedures
• Prioritise, organise, and manage own and others workload in a manner that maintains and promotes quality and safety.
• Deliver care as an individual and team according to evidence based care and organisational, and national policies
• Assess effectiveness of care delivery through peer review, benchmarking and formal evaluation and leading on the maintenance of quality governance systems for the nursing team
• Implement and review the application of evidence-based practice in nursing
• Awareness of local and national safeguarding policies
• Assist with planning and managing QOF achievements relating to chronic disease management alongside liaising with the practices clinical lead
• Participate and lead on clinical audits sharing knowledge and learning events with the practice team

Leadership- Personal and People Development

• Responsible for own development, learning and performance including participating in clinical supervision and acting as a positive role model
• Support the development of others to maximise staff potential
• Work alongside the nursing team in the planning and implementation of local guidelines, protocols and standards, and of local projects or initiatives

Team Working

• Work as an effective and responsible Practice Nurse, supporting others and exploring the mechanisms to develop new ways of working
• Delegate appropriately, adopting the principles of safe practice and assessment of competence of nursing team

Education

• Responsible for own professional development by attending relevant meetings, courses, seminars in agreement with the practice study leave guidelines.
• Be involved in providing a learning environment and demonstrate own activities to learners and new staff in the practice. Supervise others as needed.

Management of Risk

• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
• Apply infection-control measures within the practice according to local and national guidelines

Confidentiality:

• While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, CGPN staff and other healthcare workers. They may also have access to information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of CGPN may only be divulged to authorised persons in accordance with CGPN policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the CGPN Health & Safety Policy, to include:

• Using personal security systems within the workplace according to CGPN guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Personal/Professional Development:

The post-holder will participate in any training programme implemented by CGPN as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within CGPN, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals and other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

This role description is intended as a basic guide to the responsibilities of the post and is not exhaustive and may be subject to review in consultation with the post holder.

Person Specification

Qualifications

Essential

• Registered Nurse (NMC) with a current valid registration
• Experience of working in primary care post-registration
• Independent clinical assessment and decision-making skills
• Competent in the use of Systm1 and Ardens templates
• Experience in Chronic Disease Management (Respiratory and/or Diabetes)

Desirable

• Leadership and Management experience
• Knowledge of clinical governance and infection prevention and control
• Understanding of primary-care requirements (QOF, enhanced services and national screening programmes)
• Teaching and/or mentorship experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cambridgeshire GP Network Ltd

Address

Cherry Hinton and Brookfields Medical Centre

34 Fisher’s Lane

Cherry Hinton

Cambridge

CB1 9HR

United Kingdom

Employer's website

https://www.cambsgpnetwork.nhs.uk/ (Opens in a new tab)