Job description

Job responsibilities

Main duties of the job

Answer incoming patient telephone calls in a professional and courteous manner.

Handle a wide range of patient queries efficiently and sensitively Book, amend, and cancel appointments using SystmOne.

Accurately navigate patients to the appropriate clinician or service (signposting).

Manage general administrative queries and provide support where required

Maintain accurate patient records and ensure confidentiality at all times

Work collaboratively with clinical and administrative teams to ensure smooth service delivery

Essential Skills and Experience

• Excellent communication and interpersonal skills.
• Strong customer service experience.
• Good IT skills, including Microsoft Office.
• Ability to work under pressure in a fast-paced environment.
• Excellent organisational skills and attention to detail.
• Ability to maintain confidentiality at all times.
• Flexible and adaptable approach to work.
• Experience working as part of a team.

Desirable Skills and Experience

• Previous experience working in a GP practice, NHS setting or healthcare environment.
• Knowledge of SystmOne.
• Understanding of NHS services and patient pathways.
• Experience of handling confidential information.

Personal Qualities

• Friendly and approachable.
• Compassionate and patient-focused.
• Reliable and dependable.
• Positive and proactive attitude.
• Professional appearance and manner.
• Commitment to providing high-quality patient care and service.

Person Specification

Qualifications

Essential

• GCSE A C in Maths and English Language or equivalent.

Knowledge and skills

Essential

• Possess and be able to demonstrate a good level of English Language
• A demonstrable commitment to professional development
• Excellent communication skills particularly telephone and face to face
• Be organised and able to work under pressure.
• The role requires a level of accuracy
• Excellent administration skills and ability to prioritise a busy workload

Experience

Desirable

• Previous customer / patient service experience
• Experience of administrative duties
• Experience of TPP SystemOne clinical system
• Primary Care Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Calow and Brimington Practice

Address

Foljambe Road

Brimington

Chesterfield

Derbyshire

S43 1DD

United Kingdom

Employer's website

https://www.calbrimdocs.co.uk/ (Opens in a new tab)