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Burney Street Practice

Medical Receptionist & Administrator

Burney Street Practice

Inner London, Greater London

GBP 12 per year

GP/General Practitioner

Job summary Burney Street Practice is looking for a friendly, organised and motivated Medical Receptionist & Administrator to join our busy and supportive GP p…

29 day(s) ago

Burney Street Practice

Medical Receptionist & Administrator

Burney Street Practice

Inner London, Greater London

GBP 12 per year

GP/General Practitioner

Job summary Burney Street Practice is looking for a friendly, organised and motivated Medical Receptionist & Administrator to join our busy and supportive GP p…

29 day(s) ago

Burney Street Practice

Medical Receptionist & Administrator

Burney Street Practice View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 12 per year

Posted 29 day(s) ago

Reference: A3762-26-0008

Job summary

Burney Street Practice is looking for a friendly, organised and motivated Medical Receptionist & Administrator to join our busy and supportive GP practice team.

This is a varied role combining front-of-house patient services with essential administrative duties. You will be one of the first points of contact for our patients, both face-to-face and over the telephone, and will work closely with our clinical and administrative teams to help ensure the smooth day-to-day running of the practice.

Previous GP practice or healthcare experience would be an advantage; however, we also welcome applications from candidates with strong reception, customer service or administrative experience who are enthusiastic, quick to learn and keen to develop within General Practice.

This is an ideal opportunity for someone who enjoys working with people, thrives in a busy and varied environment and would like to become a valued member of an established primary care team.

Main duties of the job

The role involves providing a friendly, efficient reception and administrative service to patients, visitors and the wider practice team.

Main duties include welcoming and assisting patients, answering telephone calls, managing appointments, responding to queries and signposting patients to the appropriate clinician or service.

Administrative responsibilities include processing correspondence, scanning and filing documents, updating patient records and registrations, supporting patient recalls and QOF work, and completing tasks delegated by clinical and non-clinical colleagues.

The successful candidate will work across both practice sites and will need to be organised, flexible and able to manage a varied workload in a busy General Practice environment.

About us

Burney Street Practice is an established GP practice operating across two sites in Greenwich, located approximately a 10-minute walk apart.

Our multidisciplinary team includes GP Partners, salaried GPs, nursing staff, reception and administration teams, alongside Primary Care Network and community healthcare professionals.

We are a busy and friendly practice committed to providing high-quality, accessible patient care. We aim to provide a supportive working environment where staff are encouraged to develop their skills, contribute ideas and work together to continually improve the services we provide to our patients.

Details

Date posted

27 August 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3762-26-0008

Job locations

48 Burney Street

Greenwich

London

SE10 8EX

United Kingdom

Greenwich Reach Surgery

Clarence Road

LONDON

SE8 3BX

United Kingdom

Job description

Job responsibilities

Job Description

The successful candidate will work across both Reception and Administration, providing an effective and efficient service to patients, colleagues and other healthcare professionals.

Reception Duties

Your responsibilities will include:

Welcoming patients and visitors in a friendly, professional and courteous manner
Answering incoming telephone calls and dealing with patient enquiries
Booking, amending and cancelling appointments in accordance with practice procedures
Helping and signposting patients to the most appropriate clinician or healthcare service
Responding to patient queries and providing accurate information
Processing repeat prescription requests and directing queries appropriately
Handling requests for home visits in accordance with practice protocols
Maintaining a clean, tidy and professional reception area
Supporting the opening and closing of the practice when required

Administration Duties

You will also undertake a range of administrative duties, including:

Processing incoming and outgoing correspondence
Scanning, filing and maintaining accurate patient records
Processing new and temporary patient registrations
Updating patient information on EMIS Web
Monitoring and completing administrative tasks
Supporting patient call and recall work, including QOF and long-term condition care
Processing administrative requests and documentation
Supporting clinical and non-clinical colleagues with delegated administrative tasks
Attending staff meetings and contributing to service improvements

The duties are varied, and the successful candidate will undertake a range of responsibilities depending on the needs of the practice.

Job description

Job responsibilities

Job Description

The successful candidate will work across both Reception and Administration, providing an effective and efficient service to patients, colleagues and other healthcare professionals.

Reception Duties

Your responsibilities will include:

Welcoming patients and visitors in a friendly, professional and courteous manner
Answering incoming telephone calls and dealing with patient enquiries
Booking, amending and cancelling appointments in accordance with practice procedures
Helping and signposting patients to the most appropriate clinician or healthcare service
Responding to patient queries and providing accurate information
Processing repeat prescription requests and directing queries appropriately
Handling requests for home visits in accordance with practice protocols
Maintaining a clean, tidy and professional reception area
Supporting the opening and closing of the practice when required

Administration Duties

You will also undertake a range of administrative duties, including:

Processing incoming and outgoing correspondence
Scanning, filing and maintaining accurate patient records
Processing new and temporary patient registrations
Updating patient information on EMIS Web
Monitoring and completing administrative tasks
Supporting patient call and recall work, including QOF and long-term condition care
Processing administrative requests and documentation
Supporting clinical and non-clinical colleagues with delegated administrative tasks
Attending staff meetings and contributing to service improvements

The duties are varied, and the successful candidate will undertake a range of responsibilities depending on the needs of the practice.

Person Specification

Experience

Essential

Experience of working with the general public
Experience of working in a pressurised environment
Previous receptionist experience, preferably in a healthcare or similar setting
Experience of general administrative duties

Desirable

Experience of working in a GP practice
Knowledge of EMIS Web or another clinical system

Qualifications

Essential

GCSE grade AC (or equivalent) in English and Maths

Desirable

Basic IT qualification (e.g. ECDL or equivalent)
AMSPAR Receptionist Qualification

Person Specification

Experience

Essential

Experience of working with the general public
Experience of working in a pressurised environment
Previous receptionist experience, preferably in a healthcare or similar setting
Experience of general administrative duties

Desirable

Experience of working in a GP practice
Knowledge of EMIS Web or another clinical system

Qualifications

Essential

GCSE grade AC (or equivalent) in English and Maths

Desirable

Basic IT qualification (e.g. ECDL or equivalent)
AMSPAR Receptionist Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.