Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on the clinical system

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms appropriately

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

• GCSE Maths and English grade 4 (C) or above

Experience

Essential

• Working with the general public
• Experience of administration duties

Desirable

• Working within General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bunbury Medical Practice

Address

Vicarage Lane

Bunbury

Nr Tarporley

Cheshire

CW6 9PE

United Kingdom

Employer's website

https://bunburymedicalcentre.gpsurgery.net/# (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

• Provide comprehensive primary medical services to registered patients.
• Assess, diagnose and manage acute and chronic illnesses.
• Undertake face-to-face, telephone and digital consultations.
• Carry out home visits where clinically appropriate.
• Prescribe safely and cost-effectively in accordance with national and local guidance.
• Arrange and interpret appropriate investigations.
• Refer patients appropriately to secondary care and community services.
• Promote preventative healthcare and health education.
• Manage long-term conditions in line with national guidance.
• Maintain accurate and contemporaneous clinical records.
• Participate in safeguarding adults and children in accordance with practice policies.
• Recognise and manage medical emergencies.

• Work collaboratively with GPs, nurses, pharmacists, healthcare assistants, reception, dispensary and administrative teams.
• Support colleagues in delivering safe, efficient patient care.
• Participate in MDT meetings where appropriate.
• Contribute to a positive, supportive and respectful working environment.

• Contribute to Quality and Outcomes Framework (QOF), Enhanced Services and other contractual requirements.
• Participate in clinical audit and quality improvement projects.
• Contribute to significant event analysis and learning.
• Support the implementation of national and local guidance.
• Maintain compliance with GMC standards and appraisal requirements.
• Participate in clinical governance activities.

• Contribute to the ongoing development of practice services.
• Support service redesign and innovation to improve patient care.
• Assist in developing practice policies and clinical protocols where appropriate.
• Promote efficient and sustainable working practices.
• Support mentoring, supervision and education of learners and colleagues where appropriate.

Following appointment to Partnership, responsibilities may include:

• Contributing to the strategic leadership of the practice.
• Supporting business planning and practice development.
• Participating in financial and operational decision-making.
• Helping ensure the long-term sustainability of the practice.
• Acting as a leader within the multidisciplinary team.
• Representing the practice at Primary Care Network and external meetings where appropriate.

The post holder will:

• Maintain full GMC registration and a licence to practise.
• Participate in annual NHS appraisal and five-yearly revalidation.
• Undertake mandatory training.
• Maintain appropriate medical indemnity.
• Work within GMC Good Medical Practice.
• Maintain patient confidentiality and comply with UK GDPR and Data Protection legislation.
• Follow all practice policies relating to health and safety, infection prevention and control, safeguarding and equality, diversity and inclusion.

This job description is intended as a guide to the main responsibilities of the post. It is not exhaustive and may be reviewed in consultation with the post holder to meet the changing needs of the practice.

Person Specification

Qualifications

Essential

• Qualified GP
• Full GMC registration
• Performers List registration
• Appropriate defence indemnity
• Evidence of current validation
• Evidence of last appraisal
• Eligibility to practice in the UK independently

Personal Qualities

Essential

• Effective time management (planning, organising and prioritising) with excellent problem solving and analytical skills
• Demonstrate personal accountability, emotional resilience and work well under pressure
• High levels of integrity and loyalty
• Ability to follow legal, ethical and professional standards, including policies and procedures
• Ability to use own initiative, discretion, and sensitivity
• Ability to work under pressure and in stressful situations
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to identify risk and assess/manage
• Ability to work as a team member and autonomously
• Good interpersonal and organisational skills
• Effectively able to communicate in a clear manner and understand the needs of the patient
• Commitment to ongoing professional development
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Polite and confident
• Motivated, forward thinker
• Effectively utilise resources

Experience

Essential

• Ability to both work autonomously and as part of a multi-disciplinary team
• Experience of working in a primary care environment
• Experience of providing home visits
• Minimum of two years as a salaried GP
• General understanding of the primary care contract
• Proven ability to evaluate the safety and effectiveness of own clinical practice
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Understanding of the importance of evidence based practice
• Good MS Office and clinical system IT knowledge
• Understanding of the spectrum of clinical governance processes
• Excellent communication skills (written and oral) including recording of accurate clinical notes
• Knowledge of health promotion strategies
• Ability to work within own scope of practice and understand when to refer to GP colleagues
• Experience of triage and the ability to effectively assess and diagnose
• Ability to listen whilst being honest and caring and be both sensitive and empathetic in distressing situations
• Understanding of the local pathology tests processes and the ability to processing the results with advising patients accordingly
• Ability to assess and manage acute deteriorations /exacerbations of long-term conditions
• Understanding of safeguarding adults and children
• Understanding of the importance of evidence-based practice
• Understanding and knowledge of QOF and enhanced service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bunbury Medical Practice

Address

Vicarage Lane

Bunbury

Nr Tarporley

Cheshire

CW6 9PE

United Kingdom

Employer's website

https://bunburymedicalcentre.gpsurgery.net/# (Opens in a new tab)