Job description

Job responsibilities

ClinicalAssess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis, complex needs, acute and chronic conditions for both physical, mental health and psycho-social needs.Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordinglyDiagnose and manage patient presentations, integrating both drug and non-drug-based treatment methods into a management planWork with patients to support compliance with and adherence to prescribed treatmentsProvide information and advice medication regimens, side-effects, and interactionsPrioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency careSupport patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-careTo provide face-to-face and remote clinical assessment/treatment and management plansTo provide clinical support to the range of other Health Care Professionals and operational colleagues within the teamTo undertake visits to patients homes as requiredCompose and ensure robust safety netting and risk management for patients presenting to the serviceMake effective referrals to system partners and other care providers to ensure a holistic provision of care for patients needsParticipate in team discussions to ensure and drive best practice, using the best available evidence to provide exemplary world class care to every patientPrescribers OnlyPrescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice.

CMDU OnlyThis is a service for North Somerset prescribing antivirals for Covid. This service is run during set hours and has one allocated clinician.Communication

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.Communicate with and support patients who are receiving bad newsCommunicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, languages, and preferred ways of communicatingAnticipate barriers to communication and take action to improve communicationMaintain effective communication with all multi-disciplinary team members, as well as with external stakeholdersAct as an advocate for patients and carersEnsure awareness of sources of support and guidance (e.g., PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriateTo be able to maintain accurate electronic written patient records for users of services providedTo be aware of responsibilities under the Data Protection Act.

Other responsibilitiesThe primary focus of this role is to provide clinical services to patients, however there are a wealth of opportunities to engage with and drive initiatives, take leadership development roles and contribute to service improvement.Ability to adhere to organisational policiesMaintain active NMC or HCPC registrationContinue to develop and expand own personal clinical expertise as autonomous/independent practitioner.Understand own role and scope and identify how this may develop over timeIn partnership with others, challenge and critically evaluate the boundaries of autonomous practice, such that patient access, choice and outcomes will improveHelp in the development and evaluation of clinical guidelines, policy, competency tools and continuous improvement opportunities to support in the expansion of Health care professional roles in the delivery of optimal careIdentify and perform audit relevant to clinical area in order understand current practice, review evidence-based research and drive improvementDevelop own areas of specific clinical expertise to link acute, primary, community and emergency care sectors in expanding nursing and AHP practice across BrisDocManage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patientsMonitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelinesSupervision and SupportClinical Practitioners working within SevernSide services will have access to and participate in service leading feedback from the Clinical Guardian solution. This provides regular peer to peer feedback on a random sample of notes for all BrisDoc clinicians which are reviewed against set criteria.All Clinical Practitioners will have access to and be expected to attend regular clinical forums and supervision both during shift and as a CPD offer which is multiple professional.The post holder will have access to Connecting Care, EMIS, CLEO, Nourish, NHS Remedy, AccuRx (Picture and Video Consultation software), MiDoS, Toxbase, PACCS and the BrisDoc Clinical Toolkit to support clinical practice.

Person Specification

Qualifications and training

Essential

• Current NMC or HCPC or GhPC registration
• Advanced Clinical Assessment, Reasoning and Clinical Decision Making or Physical Assessment and Clinical Reasoning qualification or equivalent experience and willing to work towards this qualification
• Ability to conduct remote consultation/assessment
• Post registration (excluding newly qualified) experience in at least one of the following areas: o General Practice o Minor illness o Walk-in-Centre o A&E o 999/111 o Minor Injury Unit o Community o Out of Hours

Desirable

• Independent prescribing (essential for prescribing rates)
• Experience in mental health assessment
• Working towards MSc in Advanced / Specialist Practice or evidence of accumulation of relevant experience / knowledge (essential for prescribing rates)

Knowledge and Experience

Essential

• Knowledge of equal opportunities and its significance for health care
• Understanding of legal and ethical issues / responsibilities relating to clinical practice and especially regarding autonomous practice and telephone assessment
• Experience of working autonomously diagnosing, treating, and discharging patients
• Experience of working in multi-professional and multi-disciplinary settings and contributing to effective team working
• Knowledge in the delivery of Health Care Advice and Health Promotion

Desirable

• Experience of treating patients of all ages (from neonatal to geriatric)
• Experience working with people with a forensic history
• Experience in working with people who don't have English as a first language
• Knowledge and understanding in meeting the needs of diverse groups
• Experience in working with people experiencing domestic violence.
• Familiarity with Adastra and/or EMIS

Skills, Abilities and Attributes

Essential

• Motivated by the provision of high-quality patient care
• Good clinical judgment and decision-making skills
• Ongoing commitment to personal development
• Able to use own initiative and achieve measurable improvement against stated objectives
• Able to work under pressure and to deal with emergency situations and/or difficult clients and stressful situations professionally
• Organised, systematic, and flexible. Good time management being able to prioritise work and work under pressure
• Excellent written, verbal, and interpersonal communication skills
• Able to work within a team and give and take instruction as required. Able to quickly establish rapport and credibility with others in the team
• Can reflect on own work and performance
• Positive attitude towards innovations and change
• Ability to recognise own limitations and act upon them appropriately
• Able to remain impartial and non-judgmental during times of sensitivity, stress, and potential conflict

Other

Essential

• Ability to work flexibly in relation to the operational times of all our services (this may include some unsocial hours)
• Ability to travel to other BrisDoc and external sites for meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

BrisDoc Healthcare Services

Address

Unit 21 Osprey Court

Hawkfield Business Park

Bristol

BS14 0BB

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

ClinicalAssess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis, complex needs, acute and chronic conditions for both physical, mental health and psycho-social needs.Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordinglyDiagnose and manage patient presentations, integrating both drug and non-drug-based treatment methods into a management planWork with patients to support compliance with and adherence to prescribed treatmentsProvide information and advice medication regimens, side-effects, and interactionsPrioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency careSupport patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-careTo provide face-to-face and remote clinical assessment/treatment and management plans

To provide clinical support to the range of other Health Care Professionals and operational colleagues within the teamTo undertake visits to patients homes as requiredCompose and ensure robust safety netting and risk management for patients presenting to the serviceMake effective referrals to system partners and other care providers to ensure a holistic provision of care for patients needsParticipate in team discussions to ensure and drive best practice, using the best available evidence to provide exemplary world class care to every patientPrescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice

CMDU Only

This is a service for North Somerset prescribing antivirals for Covid. This service is run during set hours and has one allocated clinician.

Communication

Effective communication as part of the Nursing & AHP Leadership Team providing representation across IUC, ensuring partnership working and working with a variety of stakeholders.Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatmentCommunicate with and support patients who are receiving bad newsCommunicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, languages, and preferred ways of communicatingAnticipate barriers to communication and take action to improve communicationMaintain effective communication with all multi-disciplinary team members, as well as with external stakeholdersAct as an advocate for patients and carersEnsure awareness of sources of support and guidance (e.g., PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriateTo be able to maintain accurate electronic written patient records for users of services providedTo be aware of responsibilities under the Data Protection Act

Other responsibilitiesThe primary focus of this role is to provide clinical services to patients, however there are a wealth of opportunities to engage with and drive initiatives, take leadership roles and contribute to service improvement.

Ability to adhere to organisational policiesMaintain active NMC or HCPC registrationContinue to develop and expand own personal clinical expertise as autonomous/independent practitioner.Understand own role and scope and identify how this may develop over timeIn partnership with others, challenge and critically evaluate the boundaries of autonomous practice, such that patient access, choice and outcomesdevelop and evaluate of clinical guidelines, policy, competency tools and continuous improvement opportunities to support in the expansion of Health care professional roles in the delivery of optimal careIdentify and perform audit relevant to clinical area in order understand current practice, review evidence-based research and drive improvementDevelop own areas of specific clinical expertise to link acute, primary, community and emergency care sectors in expanding nursing and AHP practice across BrisDocManage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients safety and security legislation, policies, procedures, and guidelines

Supervision and SupportLead Clinical Practitioners working within SevernSide services will participate in service leading feedback from the Clinical Guardian solution. This provides regular peer to peer feedback on a random sample of notes for all BrisDoc clinicians which are reviewed against set criteria.All Lead Clinical Practitioners will be expected to participate regular clinical forums and supervision both during shift and as a CPD offerThe post holder will have access to Connecting Care, EMIS, CLEO, Nourish, NHS Remedy, AccuRx (Picture and Video Consultation software), MiDoS, Toxbase, PACCS and the BrisDoc Clinical Toolkit to support clinical practice.

Leadership and ManagementLead Clinical Practitioners will manage a team of Clinical Practitioners, providing regular one to ones, clinical supervision, feedback and support as part of the Nursing & AHP Leadership TeamLead Clinical Practitioners will be responsible for areas Quality Improvement to ensure service improvements and be part of driving change within the organisationLead, participate and provide representation in senior Lead meetings to ensure and drive best practice, using the best available evidence to provide exemplary world class care to every patient

Person Specification

Qualifications and training

Essential

• Current NMC or HCPC or GhPC registration
• BSc degree or equivalent with evidence of working at master's level with or towards ACP status
• Advanced Clinical Assessment, Reasoning and Clinical Decision Making or Physical Assessment and Clinical Reasoning qualification or equivalent experience
• Ability to conduct remote consultation/assessment
• Evidence of CPD within last 2 years
• Post registration experience in at least one of the following areas: o General Practice / Minor illness o Walk-in-Centre o A&E / Minor Injury Unit o 999 / NHS 111 o Community o GP Out of Hours
• Independent Prescribing Qualification

Desirable

• Experience in mental health assessment
• Working towards MSc in Advanced / Specialist Practice or evidence of accumulation of relevant experience / knowledge (essential for prescribing rates)

Knowledge and Experience

Essential

• Knowledge of equal opportunities and its significance for health care
• Understanding of legal and ethical issues / responsibilities relating to clinical practice and especially regarding autonomous practice and telephone assessment
• Experience of working autonomously diagnosing, treating, and discharging patients
• Experience of working in multi-professional and multi-disciplinary settings and contributing to effective team working
• Knowledge in the delivery of Health Care Advice and Health Promotion
• Listen, coach, and give feedback in a way that maintains personal integrity and helps others to improve
• Experience of treating patients of all ages (from neonatal to geriatric)

Desirable

• Experience working with people with a forensic history
• Experience in working with people who don't have English as a first language
• Knowledge and understanding in meeting the needs of diverse groups
• Experience in working with people experiencing domestic violence.
• Familiarity with Adastra and/or EMIS

Skills, Abilities and Attributes

Essential

• Motivated by the provision of high-quality patient care
• Good clinical judgment and decision-making skills
• Ongoing commitment to personal development
• Able to use own initiative and achieve measurable improvement against stated objectives
• Able to work under pressure and to deal with emergency situations and/or difficult clients and stressful situations professionally
• Organised, systematic, and flexible. Good time management being able to prioritise work and work under pressure
• Excellent written, verbal, and interpersonal communication skills
• Able to work within a team and give and take instruction as required. Able to quickly establish rapport and credibility with others in the team
• Can reflect on own work and performance
• Positive attitude towards innovations and change
• Ability to recognise own limitations and act upon them appropriately
• Able to remain impartial and non-judgmental during times of sensitivity, stress, and potential conflict
• Competent computer literacy and strong written and verbal communication skills

Leadership Skills

Essential

• Use your interpersonal and leadership skills to influence and build partnerships with a wide range of stakeholders in an organised and prioritised fashion.
• Provide leadership and tenacity to engage, inspire, and motivate others, valuing and respecting everyone's contribution and driving delivery of objectives
• Implement strategic policies through your good clinical judgment and strong decision-making skills.
• Use a positive attitude towards innovation and change alongside your change management skills to bring about significant service improvements
• Take personal responsibility for your own performance, demonstrating your willingness to learn from self-reflection and feedback from others
• Maintain professionalism and manage sensitive and emotive situations, remaining non-judgmental during times of sensitivity, stress, and potential conflict
• Handle difficult situations, including those involving diverse opinions, conflict, adverse clinical outcomes, and clinical performance (and related) issues
• Use your own initiative to work independently
• Ability to work flexibly in relation to the operational times of all our services (this may include some unsocial hours)
• Ability to travel to other BrisDoc and external sites for meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

BrisDoc Healthcare Services

Address

Unit 21 Osprey Court

Hawkfield Business Park

Bristol

BS14 0BB

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Join our Mental Health Integrated Access Partnership, a pioneering service revolutionising mental health crisis care. As a Shift Manager, you will be at the heart of our service, ensuring its efficient and effective operation. Your leadership and dedication will drive our mission to deliver compassionate, timely, and high-quality care to our community.

Key Responsibilities:

• Operational Leadership:Oversee and coordinate the operational management of the mental health service across the region. Ensure our patient advice queue is managed efficiently and to the highest standards. Balance demand and capacity effectively while managing the interface with NHS 111 during shifts.
• Team Direction:Lead by providing clear direction and support to colleagues throughout the shift. Ensure the consistent application of standard operating procedures and produce comprehensive shift reports. Facilitate effective communication and collaboration across all parts of the service and with external providers.
• Call Handling:Manage incoming calls from healthcare professionals and patients with empathy and professionalism, adhering to our safety calling process. Ensure timely, informed, and professional responses to all callers. Accurately enter all referrals into the patient database.
• Resource Management:Optimise the deployment of resources throughout the shift. Promptly address any resourcing issues due to sickness or absence with appropriate contingency plans. Support the Clinical team in delivering suitable care pathways for each patient.
• Risk Management:Proactively respond to key risks within the healthcare system during your shift. Implement business continuity plans in the event of IT or equipment failures. Address any immediate non-compliance or training issues, reporting these to Team Managers.

What We Offer:

• Competitive Salary:Enhanced rates for evenings, weekends, and bank holidays.
• NHS Pension:Employer contributions at 23.7%.
• Generous Leave:25 days annual leave plus 8 Bank Holidays, increasing with service.
• Annual Bonuses:Up to 3 bonuses per year.
• Training and Development:Paid training time and ongoing development opportunities.
• NHS Discount Scheme:Various discounts available.
• Cycle to Work Scheme:Promotes a healthier commute.

Who We're Looking For:

We seek individuals passionate about delivering outstanding patient care and committed to the NHS. As a Social Enterprise, we value social justice and environmental sustainability. We are looking for team members who respect equality and inclusion and who are eager to contribute to BrisDoc's mission.

Essential skills include good education, computer literacy, effective communication, teamwork, flexibility, initiative, and confidentiality. Previous leadership experience and high customer service standards are desirable.

Person Specification

Qualifications and Experience

Essential

• Good general level of education, including GCSE equivalent qualifications in English and Maths

Desirable

• Experience of working in healthcare / NHS
• Experience in managing people and processes

Knowledge and Experience:

Essential

• Experience of leading others to achieve specified objectives
• Experience of working in a professional environment that requires high standards of customer service

Skills, Abilities, and Attributes:

Essential

• Excellent communication and interpersonal skills
• Evidence of computer literacy and keyboard skills
• Ability to convey information accurately both verbally and in writing
• Maintaining confidentiality at all times with regard to staff and patients
• Ongoing commitment to personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BrisDoc Healthcare Services

Address

Unit 21 Osprey court

Hawkfield Business Park, Whitchurch

Bristol

BS14 0BB

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Ensuring the car has adequate fuel for the shift. When necessary, re-fuelling the car using the company fuel card.

- Responsibility for safely loading and unloading the appropriate medical equipment and supplies in the vehicle that may be required by the mobile clinician and driver, whilst adhering to all manual handling guidelines.

- Completing the drivers check list at the start of each shift ensuring all necessary equipment/supplies are available and functional in the car.

- Maintaining the cleanliness and general upkeep of the vehicles and report any faults immediately to the Shift Manager and completing the fault notification sheet.

To drive the clinician to patients homes / place of residence safely and within the current road and traffic act regulations noting that this is not an emergency service and speed limits and laws in accordance with the Highway Code must be followed at all times. Responsibilities include:

- Accurately recording all call details of visits, returning all Driver Log sheets to base at end of shift.

- Driving deliveries to other destinations at the request of the Shift Manager. This may include delivering supplies, prescriptions, medication, etc between sites.

Please see attached job descriptions for both host and driver duties

Person Specification

Qualifications and Experience

Essential

• A good standard of education to GCSE or equivalent
• equivalent Essential Application and Interview Full Driving License with no more than 3 points

Desirable

• Experience of working in healthcare / NHS
• Experience of driving for other employers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BrisDoc Healthcare Services

Address

Unit 21 Osprey Court

Whitchurch

Bristol

BS14 0BB

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)