Job summary

Birchwood Medical Centre is seeking a reliable, flexible and motivated individual to join our friendly GP practice team, providing cover across reception and general office administration.

This is a varied and patient-facing role, ideal for someone who enjoys working in a busy environment and can adapt to changing priorities. You will play a key part in ensuring continuity of service during staff absence, peak demand and operational pressures.

You will be the first point of contact for our patients, delivering a professional, compassionate and efficient service at all times, while also supporting essential administrative functions behind the scenes.

You will work full-time 37.5 hours per week as follows:

Monday - Friday 9.00 am - 5.30 pm (with one hour lunch break)

This role is part of the additional role reimbursement scheme (ARRS), led by NHS England.ARRS roles are recruited to support East Warrington Primary Care Network which comprises three GP Practices.Each individual Practice employs ARRS staff, however on occasions the Network may experience a short staff supply and therefore to ensure business continuity, you may be asked to work across the other Practices within the PCN to ensure a fair allocation and to ensure business runs smoothly for our patients.This would usually be for a short period of time until PCN business resumes to normal.

Main duties of the job

This role is primarily to provide cover for absent colleagues and will involve working on our busy reception and in our administration office according to need.

You must have a very flexible approach to work as you may at times be required adjust your start time to 8.00 am or finish at 6.30 pm depending on the cover required.

About us

Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 7 salaried GP's, a nurse clinician, practice nurses, a nursing associate, HCA/phlebotomists and an expanding complement of ARRs staff. Our administrative team consists of receptionists, administrators, scanning/coding administrators and medical secretaries.

We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.

Job summary

Poole North Primary Care Network (PCN), a network of 4 GP practices covering 52,000 patients is looking for a Pharmacy Technician to join it's team of 3 techs, 6 pharmacists and care coordinator to help support the work our team does across our practices each day, replacing a member of our team who is retiring.

Working under the supervision of the Clinical Pharmacist, our Technician team ensure the safe, accurate and timely supply of prescribed medication to patients and provide technical and administrative support to the Clinical Pharmacists and Clinicians within the PCN.

Theysupport the primary care team with queries around medication from patients; including face to face and telephone support to patients, primary and community staff and will, after training run their own clinics in areas of interest to them and need of the practice.

Main duties of the job

Our team provide medication review services to patients that maximise cost-effective prescribing and improve the quality of patient care andsupport the achievement of the practices prescribing Quality and Outcomes Framework targets and to be involved with any DES/LES/NHSE/ICB prescribing initiatives and targets.

Our team deal with medication queries including acute medication requests, patient medication and prescription queries.

They liaise with secondary and primary care colleagues to ensure correct medicines are continued following the transfer of care and upon discharge from hospital to ensure full medicines reconciliation to include other transfers of care (e.g. new patients, care home residents), to ensure that medication changes are safely implemented in a timely fashion.

They link with hospital and community pharmacy colleagues to address discrepancies, supply issues and queries within competency and will support patients to manage their medications, for example; synchronisation of medications, reviewing patients suitability for monitored dosage systems, and setting up electronic repeat dispensing.

They ensure actions are undertaken from any Central Alert Notifications regarding medications by running searches for patients on said drugs, agreeing to actions with GPs, contacting patients affected regarding medication changes and logging actions on practice-based evidence spreadsheets.

About us

Poole North Primary Care Network is a supportive and forward thinking organisation which has grown over the last six years to include pharmacists, pharmacy technicians, care coordinators, social prescribers, MSK Practitioner, counsellors other allied healthcare professionals.

Our pharmacy team are co-located at our hub at Birchwood Medical Centre where the technicians are supported every day by an on duty Pharmacist.

The team is supportive and friendly and new recruits are guided through their first few months with support and regular supervision.

To undertake this role you need to have either done or be willing to undertake the PCPEP course and be a fully qualified and registered Pharmacy Technician.