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Bentley Surgery

Care Navigator & Administrator

Bentley Surgery

Inner London, Greater London

GP/General Practitioner

Job summary The candidate should have excellent communication skills and the ability to work within a busy team environment across 2 sites between the hours of…

26 day(s) ago

Bentley Surgery

Care Navigator & Administrator

Bentley Surgery

Inner London, Greater London

GP/General Practitioner

Job summary The candidate should have excellent communication skills and the ability to work within a busy team environment across 2 sites between the hours of…

26 day(s) ago

Bentley Surgery

Care Navigator & Administrator

Bentley Surgery View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

Posted 26 day(s) ago

Reference: A0765-26-0009

Job summary

The candidate should have excellent communication skills and the ability to work within a busy team environment across 2 sites between the hours of 7.30am-7.30pm.

To answer busy telephone lines, to provide general assistance to patients and to the practice team as well as project a positive and friendly attitude.

To undertake general reception tasks & other administration duties

Main duties of the job

To work within a telephone hub and front desk environment.

To work along side a team of professional people.

Problem Solving

IT and keyboard skills

Ability to handle conflict

Administration tasks

About us

We are a very busy practice which cares for a patient population of 14,000 patients.

Our practice is led by 8 GP partners, 5 salaried GP's along with a full compliment of a nursing and administration and clerical staff.

We use SystmOne clinical system.

We are a training practice for Registrars, Medical Students and Student Nurses. We are also a research ready practice and actively take part in research.

We pride ourselves on delivering good quality care.

Details

Date posted

30 September 2026

Pay scheme

Other

Salary

Depending on experience Subject to experience

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

A0765-26-0009

Job locations

128 High Street

Bentley

Doncaster

South Yorkshire

DN5 0AT

United Kingdom

Newton Lane

Doncaster

South Yorkshire

DN5 8DA

United Kingdom

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Receive, assist and direct patients to the appropriate healthcare professional.

Telephones are answered within a timely fashion and patients/queries are navigated to the correct service.

To be professional, courteous and efficient in a effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Receive, assist and direct patients to the appropriate healthcare professional.

Telephones are answered within a timely fashion and patients/queries are navigated to the correct service.

To be professional, courteous and efficient in a effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification

Experience

Essential

Practical experience of working with others
Experience of using own initiative

Desirable

Experience of customer services
Experience of working within administration and or general practice reception
Practical experience of computerised recording systems

Qualifications

Essential

Good standard of general education

Desirable

Administration qualifications

Person Specification

Experience

Essential

Practical experience of working with others
Experience of using own initiative

Desirable

Experience of customer services
Experience of working within administration and or general practice reception
Practical experience of computerised recording systems

Qualifications

Essential

Good standard of general education

Desirable

Administration qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.