Job summary

We are seeking full time and part-time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work and a small amount of admin related to the calls taken.

Shifts currently available at out Holywell Branch, Carpenders Park Branch and Bushey Medical Centre. Hours to be discussed at interview.

The desirable candidate would have:

Call Centre experience

Able to work set shifts and days according to Surgery requirements and a minimum of 3 half days.

A positive can-do attitude together with good team working.

A background in General Practice Reception would be an advantage but is not essential.

Experience with EMIS would be an advantage but is not essential.

Commitment to a full 2-week training programme will be required on acceptance of this role.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive professional and friendly image to patients and other visitors, either in person or via the telephone. Contribute towards efficiency, and ensure that total confidentiality is maintained when dealing with patients and medical documentation.

Main duties of the job

Greeting and directing patients as they arrive for appointments.

Dealing with telephone requests and enquiries

Processing repeat prescription requests.

Making appointments for practice patients with the appropriate Health Care professional.

Processing requests for home visits.

Taking and delivering messages.

Processing non NHS claim forms and private referral letters.

Collection of Fees for non-NHS work.

Updating patient computer records as required

Informing patients the results of test and investigations

Filing of manuscript information, and maintenance of patients medical records.

Testing the clarity of the telephone message in accordance with Practice procedures.

Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.

Receiving specimens from patients, and batch delivery to collection point.

Other one off essential duties deemed necessary to ensure the smooth running of the Practice

Eg. tidying the workplace, assisting the doctors, etc.

About us

Four sites with 5 GP Partners and 19 Salaried GPs.

Attenborough Surgery aim to care for all patients equally with a high standard of effective, safe and appropriate treatment. We aim to offer a wide range of responsive medical services for all sections of the population whilst respecting the individual needs and dignity of our patients.

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