Job description

Job responsibilities

Essential

Desirable

Academic/Vocational Qualifications

Good General Education

Qualified in Phlebotomy

Qualified to NVQ level 3

Experience

Experience within a health care setting

Experience in GP Practice

Knowledge/Skills

Ability to provide quality care

Good interpersonal and communication skills

Good organisational skills

Good team working skills

Effective time management skills

Ability to work independently following verbal or written instructions

Adaptable to change

Computer literate

Basic IT Skills

Able to use System one.

Skills in Phlebotomy, ECGs, Patient Health Checks, Blood Pressures

Basic first aid knowledge

Health and safety awareness

Awareness of Blood Borne Viruses

Experience in wound care, including leg ulcer management, and compression bandaging.

Experience in minor surgery.

Qualities/Attributes

An understanding, acceptance and adherence to the need for strict confidentiality

Able to work on own initiative

Able to work under pressure and remain calm

Flexible and adaptable

Aware of own limitations

Keen to develop

Special requirements of post

Provide cover for absence of other HCA when required

Job Description Healthcare Assistant

Purpose: To assist the GPs and practice nurse team in the service and delivery of the care management of the practice population Responsible to: Senior practice nurses, practice manager and, ultimately, the GP Partners.

Job summary

The post holder works under indirect supervision of the practice nurse team leader and undertakes task and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures.

Key responsibilities

Communication

• Communicate effectively with other team members
• Communicate effectively with patients and carers, recognising their needs for alternative methods of communication

Personal and people development

• Take responsibility for own developmental learning and performance, including participating in supervision
• Take responsibility for maintaining a record of own personal development
• Work with management on any new training requirements
• To recognise and understand the roles and responsibilities of individuals working in the primary health care team
• Be aware of the legal issues pertinent to the role of a basic HCA

Health, safety and security

• Use the personal security systems within the workplace according to practice guidelines
• Identify the risks involved in work activities and undertake them in a way that manages the risks
• Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:

1. hand washing
2. universal hygiene procedures
3. collection and handling of laboratory specimens
4. segregation and disposal of waste materials
5. decontamination of instruments and clinical equipment
6. reporting and treatment of sharps injuries
7. dealing with blood and body fluid spillages
8. Assist patients and colleagues in adopting sound infection control measures

• Understand and apply the principles of the cold chain
• Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility
• Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
• Be aware of statutory child health procedures and statutory local guidance and referral criteria
• Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
• Use the computer monitor safely
• Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health

Service improvement

• Be aware of and, if appropriate, assist in current clinical audit
• Work with colleagues in the team on the development of current and new services and other initiatives
• Deal with requests from patients and clinical staff for health information leaflets

Quality

• Alert other team members to issues of quality and risk in the care of patients
• Ensure own actions are consistent with clinical governance systems
• Practice in accordance with agreed standards of care
• Enable patients to access appropriate professionals in the team
• Ensure stock items under your control are ordered and available in the treatment and consulting rooms
• Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation
• Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook
• Be able to manage your own time effectively

Equality and diversity

• Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures
• Respect the privacy, dignity, needs and beliefs of patients and carers
• Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
• Act as a chaperone

Clinical skills health and well-being

• Undertake, record and follow guidelines for the tasks for which you have received appropriate training:
• Urinalysis and preparation of specimens for investigation by the pathology laboratories
• Measuring and recording following physiological measurements in routine presentations, and for pre medical checks:

1. Blood Pressure
2. Pulse Rate And Rhythm
3. Temperature
4. Height And Weight - Body Mass Index
5. ECG
6. New patient checks

• Prepare and maintain environments and equipment before, during and after patient care interventions
• Assist in raising awareness of health and well-being, and how it can be promoted
• Give accurate and appropriate information to patients and groups within own competence

Information processes

• Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
• Maintain confidentiality or information relating to patients, relatives, staff and the practice
• Take the necessary precautions when transmitting information

Person Specification

Qualifications

Essential

• NVQ Level 3 in Health and Social Care (or equivalent).
• Good standard of general education, including GCSE (or equivalent) in English and Maths.
• Qualified in Phlebotomy with experience.
• Experience working within a healthcare setting.
• Competent in undertaking venepuncture/phlebotomy.
• Good interpersonal and communication skills.
• Good organisational and time management skills.
• Ability to provide high-quality patient care.
• Ability to work effectively as part of a team.
• Ability to work independently following verbal or written instructions.
• Basic IT skills and computer literacy.
• Skills in carrying out patient observations, including blood pressure, height, weight and health checks.
• Understanding of patient confidentiality and data protection.
• Awareness of health and safety requirements within a clinical environment.
• Flexible and adaptable approach to work.
• Ability to remain calm and effective under pressure.
• Willingness to provide cover for other HCAs where required.

Desirable

• Previous experience working in a GP Practice.
• Experience using SystmOne.
• Experience undertaking NHS Health Checks and new patient health checks.
• Experience in wound care, including leg ulcer management and compression bandaging.
• Experience assisting with minor surgery procedures.
• Basic first aid qualification.
• Knowledge of blood borne viruses.
• Commitment to ongoing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Albany House Medical Centre

Address

3 Queen Street

Wellingborough

Northants

NN8 4RW

United Kingdom

Employer's website

https://www.albanyhousemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

• Assist in and perform routine tasks related to patient care as directed by senior nursing staff and GPs
• Cytology Provide cervical screening and sexual health services as per contract requirements.
• Wound care / ulcer care/Doppler
• Removal of Sutures
• New Patient Medicals/Urinalysis
• ECGs
• Asthma/FENO Readings/Spirometry
• Venepuncture
• Hypertension Management
• Ear syringing
• Routine immunisations/Childhood immunisations
• Chaperoning and assisting patients where appropriate who are being examined by another clinician
• Requesting pathology tests, for example urine culture, swabs
• Following agreed clinical protocols with referral to senior nurses or GPs as appropriate

Other tasks will include:

• Maintaining and cleaning equipment used by the nurses and GPs
• Maintaining GP and Nurses rooms, stocking and rotating items as required
• Maintain general tidiness and cleanliness of nurses and treatment rooms
• Maintain stock of waiting room leaflets as instructed by partners and Practice Manager
• Ordering of vaccinations to maintain stock levels
• Participation in administrative systems in the Practice
• At all times there will be a need to maintain accurate records
• A duty to advise senior nurses of potential problems or errors within a range of assigned tasks
• Attend and participate in any Practice meetings when required.

Contribution To the implementations of Services:

• To support the Infection Prevention Control (IPC) Team/Lead to work to the IPC Policy supporting the implementation of audits, training, support and evidence of compliance to the Practice Manager
• To assess the needs of patients ensuring the provision of healthcare is appropriate, incorporating evidence-based practice
• As required, to provide routine nursing care to patients in accordance with clinical based evidence, NICE and the NSF
• Conduct chronic disease reviews (asthma, COPD) within your remit
• Ensure accurate coding and documentation to support QOF indicators
• Monitor and recall patients for annual reviews and follow-ups where required
• Support vaccination and immunisation programmes (e.g., flu, shingles)
• Support the team to improve QOF performance
• Support the Delivery of services under Enhanced Services (ES), Local Incentive Schemes (LIS), and Directed Enhanced Services (DES) within your remit
• Contribute to data collection and reporting for contract compliance
• As required, advise potential diagnosis and manage acute and chronic conditions within your remit
• To review patient medications to enhance compliance in accordance to own scope of practice
• To request pathology services and process pathology results as required
• To oversee the provision of chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required
• to maintain accurate clinical records in conjunction with current legislation
• To ensure read codes are used effectively
• To understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately
• To assist GPs with minor surgery when required
• To prioritise health issues and intervene appropriately
• To support the team in dealing with clinical emergencies
• To assist vaccination programme clinics for adults and children

The responsibilities described above are not exhaustive and may be amended from time to time in line with the needs of the practice. The post holder may be required to undertake other duties commensurate with the grade and scope of the role, subject to workload, staffing requirements and their level of competence.

Person Specification

Experience

Essential

• Experience of working in a primary care, community nursing, or comparable healthcare setting.
• Experience of delivering patient-centred nursing care.
• Experience of chronic disease management, including long-term conditions such as asthma & COPD
• Experience and Accredited Qualifications in Spirometry testing
• Experience in Performing FeNO Testing and Using FeNO Equipment
• Experience of undertaking wound care, including wound assessment and removal of sutures and staples.
• Experience of immunisation and vaccination programmes.
• Experience of ECG recording.
• Experience of health promotion and preventative healthcare.
• Experience of maintaining accurate clinical records using electronic patient record systems.
• Experience of working independently and managing a caseload within own scope of practice.
• Experience of working effectively within a multidisciplinary team.
• Experience of following clinical protocols, policies and procedures.
• Experience of requesting pathology tests and managing results within own scope of practice.

Desirable

• Experience of working within a GP practice environment.
• Experience of cervical cytology screening.
• Experience of supporting childhood immunisation programmes.
• Experience of women's health services, including contraception advice.
• Experience of using SystmOne clinical system.
• Experience of supporting digital triage systems such as Anima Health.
• Experience of infection prevention and control activities.
• Experience of quality improvement initiatives, audits, benchmarking, QOF or enhanced services.
• Experience of managing care for elderly or housebound patients.
• Experience of mentoring, teaching or supervising students and junior staff.

Qualifications

Essential

• Registered Nurse (Nursing and Midwifery Council)
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health FIT clearance
• Meet the requirements and produce evidence for nurse revalidation
• Evidence of continuing professional development (CPD) commensurate with the role of a Practice Nurse
• Experience of working in a primary care environment
• Experience of chronic disease management
• Experience of working autonomously
• Wound care/removal of sutures and staples
• ECGs
• New patient medicals
• Requesting pathology tests and processing the results, advising patients accordingly
• Understanding the importance of evidence-based practice
• Understand the requirement for PGDs and associated policy
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Chaperone procedure
• Women's health (cervical cytology, contraception, etc.)
• Experience and Accredited Qualifications in Spirometry testing
• Proficiency in Performing FeNO Testing and Using FeNO Equipment
• Excellent communication skills (written and oral)
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Polite and confident
• Flexible and co-operative
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Punctual and committed to supporting the team effort

Desirable

• Venepuncture
• Strong IT skills
• Clear, polite telephone manner
• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena
• Knowledge of health promotion strategies
• Chronic disease management
• Experience of managing elderly and housebound patients
• Experience of quality initiatives, i.e., benchmarking
• Mentor or teaching qualification
• Post graduate diploma or degree (Chronic Disease Management)
• Nurse prescriber
• Family planning qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Albany House Medical Centre

Address

3 Queen Street

Wellingborough

Northants

NN8 4RW

United Kingdom

Employer's website

https://www.albanyhousemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

• Assist in and perform routine tasks related to patient care as directed by senior nursing staff and GPs
• Cytology Provide cervical screening and sexual health services as per contract requirements.
• Wound care / ulcer care/Doppler
• Removal of Sutures
• New Patient Medicals/Urinalysis
• ECGs
• Asthma/Peak Flow Readings/Spirometry
• Venepuncture
• Hypertension Management
• Ear syringing
• Routine immunisations/Childhood immunisations
• Chaperoning and assisting patients where appropriate who are being examined by another clinician
• Requesting pathology tests, for example urine culture, swabs
• Following agreed clinical protocols with referral to senior nurses or GPs as appropriate

Other tasks will include:

• Maintaining and cleaning equipment used by the nurses and GPs
• Maintaining GP and Nurses rooms, stocking and rotating items as required
• Maintain general tidiness and cleanliness of nurses and treatment rooms
• Maintain stock of waiting room leaflets as instructed by partners and Practice Manager
• Ordering of vaccinations to maintain stock levels
• Participation in administrative systems in the Practice
• At all times there will be a need to maintain accurate records
• A duty to advise senior nurses of potential problems or errors within a range of assigned tasks
• Attend and participate in any Practice meetings when required.

Contribution To the implementations of Services:

• To support the Infection Prevention Control (IPC) Team/Lead to work to the IPC Policy supporting the implementation of audits, training, support and evidence of compliance to the Practice Manager
• To assess the needs of patients ensuring the provision of healthcare is appropriate, incorporating evidence-based practice
• As required, to provide routine nursing care to patients in accordance with clinical based evidence, NICE and the NSF
• Conduct chronic disease reviews (e.g., diabetes, asthma, COPD, hypertension) within your remit
• Ensure accurate coding and documentation to support QOF indicators
• Monitor and recall patients for annual reviews and follow-ups where required
• Support vaccination and immunisation programmes (e.g., flu, shingles)
• Support the team to improve QOF performance
• Support the Delivery of services under Enhanced Services (ES), Local Incentive Schemes (LIS), and Directed Enhanced Services (DES) within your remit
• Contribute to data collection and reporting for contract compliance
• As required, advise potential diagnosis and manage acute and chronic conditions within your remit
• To review patient medications to enhance compliance in accordance to own scope of practice
• To request pathology services and process pathology results as required
• To oversee the provision of chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required
• to maintain accurate clinical records in conjunction with current legislation
• To ensure read codes are used effectively
• To understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately
• To assist GPs with minor surgery when required
• To prioritise health issues and intervene appropriately
• To support the team in dealing with clinical emergencies
• To assist vaccination programme clinics for adults and children

The responsibilities described above are not exhaustive and may be amended from time to time in line with the needs of the practice. The post holder may be required to undertake other duties commensurate with the grade and scope of the role, subject to workload, staffing requirements and their level of competence.

Person Specification

Experience

Essential

• Experience of working in a primary care, community nursing, or comparable healthcare setting.
• Experience of delivering patient-centred nursing care.
• Experience of chronic disease management, including long-term conditions such as asthma, COPD, diabetes, or hypertension.
• Experience of undertaking wound care, including wound assessment and removal of sutures and staples.
• Experience of immunisation and vaccination programmes.
• Experience of ECG recording.
• Experience of health promotion and preventative healthcare.
• Experience of maintaining accurate clinical records using electronic patient record systems.
• Experience of working independently and managing a caseload within own scope of practice.
• Experience of working effectively within a multidisciplinary team.
• Experience of following clinical protocols, policies and procedures.
• Experience of requesting pathology tests and managing results within own scope of practice.

Desirable

• Experience of working within a GP practice environment.
• Experience of cervical cytology screening.
• Experience of spirometry and respiratory disease management.
• Experience of supporting childhood immunisation programmes.
• Experience of NHS Health Checks.
• Experience of women's health services, including contraception advice.
• Experience of using SystmOne clinical system.
• Experience of supporting digital triage systems such as Anima Health.
• Experience of infection prevention and control activities.
• Experience of quality improvement initiatives, audits, benchmarking, QOF or enhanced services.
• Experience of managing care for elderly or housebound patients.
• Experience of mentoring, teaching or supervising students and junior staff.

Qualifications

Essential

• Registered Nurse (Nursing and Midwifery Council)
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health FIT clearance
• Meet the requirements and produce evidence for nurse revalidation
• Evidence of continuing professional development (CPD) commensurate with the role of a Practice Nurse
• Experience of working in a primary care environment
• Experience of chronic disease management
• Experience of working autonomously
• Wound care/removal of sutures and staples
• ECGs
• New patient medicals
• Requesting pathology tests and processing the results, advising patients accordingly
• Understanding the importance of evidence-based practice
• Understand the requirement for PGDs and associated policy
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Chaperone procedure
• Womens health (cervical cytology, contraception, etc.)
• Spirometry
• Excellent communication skills (written and oral)
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Polite and confident
• Flexible and co-operative
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Punctual and committed to supporting the team effort

Desirable

• Venepuncture
• Feno Testing
• Strong IT skills
• Clear, polite telephone manner
• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena
• Knowledge of health promotion strategies
• Chronic disease management
• Experience of managing elderly and housebound patients
• Experience of quality initiatives, i.e., benchmarking
• Mentor or teaching qualification
• Post graduate diploma or degree (Chronic Disease Management)
• Nurse prescriber
• Family planning qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Albany House Medical Centre

Address

3 Queen Street

Wellingborough

Northants

NN8 4RW

United Kingdom

Employer's website

https://www.albanyhousemedicalcentre.co.uk/ (Opens in a new tab)