Job description

Job responsibilities

The Healthcare Assistant / Care Co-ordinator will work under the direction of the GPs and nursing team to support the delivery of high-quality patient care across the practice group.

The post holder will undertake delegated clinical duties within their competence, support the delivery of preventative healthcare programmes, assist with chronic disease monitoring where appropriate, and contribute to the smooth running of clinical services.

The role also includes care coordination responsibilities, helping to ensure patients receive timely access to appropriate services, supporting continuity of care, and working closely with the wider multidisciplinary team.

As the Practice Group operates from multiple sites, the successful candidate will be expected to work across all locations as required.

Undertake delegated clinical procedures following appropriate training and competency assessment, including:

• Phlebotomy (essential)
• Blood pressure monitoring
• Pulse rate and rhythm
• Temperature measurement
• Height, weight and BMI recording
• Urinalysis
• ECG recording
• Basic wound care and dressings
• Seasonal influenza, RSV, Shingles, Pneumonia vaccinations (where trained or training will be provided)
• Collection and processing of specimens
• Chaperoning clinicians where appropriate

• Deliver compassionate, patient-centred care.
• Promote dignity, privacy and respect.
• Support patients in maintaining and improving their health.
• Provide health promotion advice within own competence.
• Recognise any changes in a patient's condition and escalate concerns appropriately.

• Support patients to access appropriate services both within and outside the practice.
• Assist with care planning and follow-up where appropriate.
• Liaise with community teams and external healthcare providers.
• Support recall programmes and health promotion initiatives.
• Assist in identifying patients requiring reviews or additional support.
• Contribute towards improving patient outcomes through effective coordination of care.

• Maintain accurate electronic patient records.
• Complete documentation in accordance with practice policies.
• Manage clinical stock and equipment.
• Ensure consulting rooms are prepared before clinics.
• Clean and maintain equipment in accordance with infection prevention policies.
• Report equipment faults promptly.

• Maintain high standards of cleanliness.
• Follow all infection prevention procedures.
• Dispose of clinical waste safely.
• Adhere to national and local IPC guidance.

• Communicate effectively with patients, relatives and colleagues.
• Work collaboratively within the multidisciplinary team.
• Maintain patient confidentiality at all times.
• Demonstrate professionalism and compassion in all interactions.

• Work within the limits of own competence.
• Maintain mandatory training.
• Participate in appraisal and personal development.
• Participate in clinical audits and quality improvement activities.
• Adhere to all Practice policies, procedures and NHS guidance.
• Maintain professional registration where applicable.

Person Specification

Qualifications

Essential

• NVQ Level 2 or Level 3 in Health & Social Care (or equivalent experience)
• Phlebotomy competency
• Basic Life Support certification (or willingness to undertake)
• GCSE (or equivalent) English and Maths

Desirable

• Care Certificate
• Venepuncture qualification
• ECG competency
• Influenza vaccination training
• Care Co-ordinator experience
• Experience using SystmOne

Experience

Essential

• Experience working as a Healthcare Assistant within Primary Care, Community Care or Secondary Care
• Experience undertaking phlebotomy
• Experience working directly with patients
• Experience maintaining accurate clinical records
• Understanding of confidentiality and data protection

Desirable

• GP Practice experience
• Experience supporting chronic disease management
• Experience coordinating patient care
• Experience with recall systems
• Experience working across multiple clinical sites

Skills

Essential

• Excellent communication skills
• Friendly and approachable manner
• Compassionate and caring attitude
• Excellent time management
• Good organisational skills
• Ability to prioritise workload
• Ability to work calmly under pressure
• Strong team working skills
• Good IT skills
• Accurate record keeping
• Ability to work independently when required

Desirable

• Experience using SystmOne
• Experience using Accurx
• Audit experience

Knowledge

Essential

• Understanding of infection prevention and control
• Understanding of safeguarding responsibilities
• Knowledge of confidentiality and GDPR
• Awareness of health promotion
• Understanding of patient-centred care

Desirable

• Understanding of QOF
• Knowledge of Enhanced Services
• Understanding of Primary Care Networks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

AMP Group Practice

Address

Spa Pool Road

Askern

Doncaster

DN6 0HZ

United Kingdom

Employer's website

https://www.askernmedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

We are seeking a caring, enthusiastic and motivated Healthcare Assistant / GP Assistant to join our busy multi-site practice team.

The role will support GPs, Practice Nurses and the wider clinical team in delivering high-quality patient care. Duties will include phlebotomy, blood pressure checks, routine observations, ECGs, urinalysis, new patient checks, basic dressings and vaccinations where appropriately trained.

The post holder will also provide GP Assistant support, including preparing patients and clinical rooms, assisting during consultations and minor procedures, chaperoning, supporting clinical documentation, referrals and investigations, and helping with the smooth running of clinics.

Additional responsibilities will include preparing for and assisting clinicians during our in-house minor surgery and carpal tunnel clinics, including patient preparation, equipment and room preparation, assistance during procedures and post-procedure support.

The successful candidate will have excellent communication, organisational and time-management skills, a compassionate approach and the ability to work calmly under pressure.

The role is 30 hours per week, Monday to Friday, including a minimum of one late evening until 8.00pm each week, with a requirement to work flexibly across our practice sites.

All duties will be undertaken within the individual's training, competence and scope of practice.

Person Specification

Qualifications

Essential

• Good general education (e.g GCSEs)
• Qualified in phlebotomy

Desirable

• Qualified to NVQ level 3

Experience

Essential

• Experience in a Healthcare Assistant role in a primary care setting or A/e department

Desirable

• Experience of working in a GP's surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

AMP Group Practice

Address

Conisbrough Medical Practice

Stone Castle Centre

Conisbrough

Doncaster

South Yorkshire

DN12 3JW

United Kingdom

Employer's website

https://www.askernmedicalpractice.co.uk (Opens in a new tab)