Job description

Job responsibilities

Principle Duties and Responsibilities:

The post-holder will support delivery of the Practice EHCH service in accordance with:

• the current NHS England Network Contract DES;
• the current Enhanced Health in Care Homes framework;
• the Practices agreed care-home operating model;
• the Practice's clinical governance arrangements;
• relevant ICB requirements and local pathways;
• NICE guidance and other national clinical guidance;
• relevant safeguarding, Mental Capacity Act and deprivation of liberty requirements;
• information governance requirements;
• local medicines-management policies;
• relevant CQC requirements and care-home policies; and
• professional standards and regulatory requirements.

The AMP will:

• Participate in scheduled care-home ward rounds as part of the multidisciplinary team and according to the agreed Practice care-home model.
• Work collaboratively with care-home staff to identify residents requiring clinical review, prioritising according to clinical urgency, frailty, risk and agreed care-home processes.
• Contribute to proactive identification of residents at increased risk of deterioration, hospital admission, falls, medication-related harm, malnutrition/dehydration, pressure damage and other significant health risks.
• Contribute to personalised care and support planning, ensuring that the resident's wishes, preferences, capacity, communication needs, clinical needs and goals are considered.
• Support timely clinical assessment of new or returning care-home residents and contribute to the Practice's arrangements for comprehensive assessment and personalised care planning following admission/readmission.
• Review and update care plans where there is a significant change in clinical circumstances.
• Work with the wider MDT to identify appropriate interventions and services that enable residents to remain safely within the care-home environment wherever appropriate.
• Participate in MDT discussions and case conferences for residents with complex or changing needs.
• Support effective communication between the care home, Practice, community services, secondary care, pharmacy, social care and other relevant agencies.
• Contribute to service evaluation, audit, quality improvement and monitoring of EHCH activity and outcomes.

The current national framework emphasises integrated working between primary care, community health, social care and care homes, with personalised care and support at the centre of the model.

Person Specification

Qualifications

Essential

• Current professional registration appropriate to the AMP profession.
• Relevant advanced clinical qualification at postgraduate level or demonstrable equivalent advanced-practice capability.
• Evidence of advanced clinical assessment and decision-making competence.
• Evidence of ongoing professional development.
• Appropriate prescribing qualification where prescribing is a requirement of the post.
• Appropriate training and competence in phlebotomy.
• Evidence of competence in relevant clinical observations and investigations.
• Current mandatory training appropriate to the role.
• Appropriate professional indemnity/insurance arrangements.

Desirable

• Advanced practice MSc or equivalent.
• Independent prescribing qualification.
• Advanced assessment qualification.
• Non-medical prescribing qualification where applicable.
• Relevant care-of-the-elderly/frailty qualification.
• Palliative/end-of-life care training.
• Dementia training.
• Leadership qualification.
• Relevant safeguarding qualification/training.

Skills and Competency

Essential

• The post-holder must demonstrate the ability to:
• undertake advanced clinical assessment;
• make safe autonomous clinical decisions;
• recognise clinical deterioration;
• manage acute clinical presentations;
• manage long-term conditions;
• interpret clinical investigations;
• undertake phlebotomy;
• perform routine observations;
• formulate differential diagnoses;
• develop management plans;
• initiate appropriate treatment within scope;
• make appropriate referrals;
• safety-net patients and care staff;
• communicate complex clinical information clearly;
• work effectively within an MDT;
• manage competing clinical priorities;
• maintain accurate clinical records;
• use electronic clinical systems;
• manage clinical risk;
• escalate appropriately;
• demonstrate sound clinical judgement; and
• work effectively in a care-home environment.

Communication

Essential

• Excellent verbal and written communication skills.
• Ability to communicate effectively with older people and people with cognitive impairment.
• Ability to communicate with relatives and carers sensitively.
• Ability to communicate with care-home staff at all levels.
• Ability to manage difficult or sensitive conversations.
• Ability to explain clinical information clearly.
• Ability to negotiate and influence appropriately.
• Ability to work constructively across organisational boundaries.
• Demonstrable commitment to compassionate and person-centred care.

Clinical Knowledge

Essential

• Good working knowledge of:
• acute illness in older people;
• frailty;
• multimorbidity;
• long-term condition management;
• dementia and delirium;
• falls;
• nutrition and hydration;
• medicines safety;
• polypharmacy;
• safeguarding;
• Mental Capacity Act;
• consent;
• advance care planning;
• palliative and end-of-life care;
• appropriate referral pathways;
• infection prevention and control;
• clinical governance;
• patient safety;
• evidence-based practice; and
• relevant NICE and national guidance.

Desirable

• Knowledge of:
• Enhanced Health in Care Homes;
• Network Contract DES requirements;
• primary care contractual arrangements;
• care-home clinical governance;
• community services;
• admission avoidance pathways;
• virtual wards;
• urgent community response;
• integrated care systems;
• shared care records; and
• care-home quality and regulatory requirements.

Experience

Essential

• Significant post-registration clinical experience.
• Experience of autonomous clinical assessment and decision-making.
• Experience of managing patients with acute illness.
• Experience of managing patients with multiple long-term conditions.
• Experience of working with older people and/or people with frailty and complex needs.
• Experience of multidisciplinary working.
• Experience of clinical risk assessment and escalation.
• Experience of interpreting clinical investigations.
• Experience of making or supporting appropriate referrals.
• Experience of maintaining high-quality clinical records.
• Experience of working within clinical governance arrangements.
• Experience of recognising deterioration and acting appropriately.

Desirable

• Experience working in general practice.
• Experience working in care homes.
• Experience undertaking care-home ward/home rounds.
• Experience of proactive care planning.
• Experience of admission avoidance.
• Experience of frailty assessment.
• Experience of palliative/end-of-life care.
• Experience of medicines optimisation/polypharmacy.
• Experience of quality improvement or clinical audit.
• Experience of teaching care-home or healthcare staff.

Leadership and Teamwork

Essential

• Demonstrable ability to work effectively as part of an MDT.
• Ability to work autonomously while recognising the need for escalation.
• Ability to provide clinical leadership within scope of practice.
• Ability to support colleagues and care-home staff.
• Ability to contribute to service improvement.
• Ability to manage clinical priorities safely.
• Ability to work collaboratively with primary, community and secondary care.
• Commitment to shared decision-making.

Personal Qualities

Essential

• The successful candidate will demonstrate:
• professional integrity;
• compassion;
• reliability;
• resilience;
• initiative;
• accountability;
• sound judgement;
• adaptability;
• commitment to patient safety;
• commitment to equality and inclusion;
• commitment to continuous learning;
• ability to work under pressure;
• ability to recognise personal limitations;
• commitment to collaborative working; and
• a proactive approach to improving care for care-home residents.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Doc Services

Address

West Heath Medical Centre

194-196 West Heath Road

Northfield

Birmingham

West Midlands

B31 3HB

United Kingdom

Employer's website

http://southdocservices.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

• Welcome and assist patients and visitors in a professional, courteous and compassionate manner.
• Answer telephone calls promptly and deal with enquiries appropriately, maintaining a calm and helpful approach at all times.
• Book, amend and cancel appointments in accordance with practice procedures.
• Signpost patients to appropriate healthcare professionals, services and organisations where required.
• Process prescription requests and other patient enquiries accurately and efficiently.
• Register new patients and maintain accurate and up-to-date patient information.
• Ensure patient records and information are handled accurately and confidentially, in line with practice policies and information governance requirements.
• Receive and process administrative requests, messages and correspondence.
• Liaise effectively with GPs, nurses, healthcare professionals and the wider practice team.
• Support the practice with general administrative duties, including filing, scanning, photocopying and data entry.
• Assist with the smooth running of reception and waiting areas, ensuring patients receive a positive experience.
• Deal appropriately with sensitive or difficult situations, escalating concerns to the appropriate member of staff when necessary.
• Maintain a high level of confidentiality and professionalism at all times.
• Follow practice policies, procedures and protocols, including those relating to safeguarding, infection prevention and health and safety.
• Attend staff meetings, training and development sessions as required.
• Undertake any other reasonable duties appropriate to the role and level of responsibility.

The Receptionist will work as an integral member of the practice team, contributing to a positive and supportive working environment. The role requires flexibility, good communication skills and the ability to prioritise and manage competing demands within a busy GP practice.

The successful candidate will be committed to providing high-quality patient care and will demonstrate a positive, respectful and professional approach to patients, colleagues and other healthcare professionals.

Person Specification

Experience

Essential

• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.

Additional

Essential

• Caring, compassionate and patient-focused approach.
• Reliable, punctual and flexible.
• Positive attitude and willingness to learn.
• Respectful and professional towards patients, colleagues and other healthcare professionals.
• Demonstrates a commitment to confidentiality and patient dignity.

Desirable

• Previous experience working within a GP practice, NHS or other healthcare environment.
• Experience using primary care clinical systems such as EMIS or SystmOne.

Qualifications

Essential

• Qualifications and Experience
• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.

Desirable

• Experience using primary care clinical systems such as EMIS or SystmOne.
• Understanding of NHS primary care services and the role of general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenfields Medical Practice

Address

12 Terrace Street

Hyson Green

Nottingham

NG7 6ER

United Kingdom

Employer's website

https://www.omsharma.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

See attached Job Description.

Provide comprehensive primary care services to a diverse patient population, including assessment, diagnosis, treatment, and ongoing management of acute and chronic medical conditions. Prescribe medications appropriately, and make referrals to secondary care and community services when required. Maintain accurate and timely clinical records using electronic patient record systems. Participate in multidisciplinary team working, clinical meetings, safeguarding activities, quality improvement initiatives, and practice development.

Fixed term contract ending 31st March 2027, 2 sessions per week.

Person Specification

Qualifications

Essential

• - Fully qualified GP with current General Medical Council (GMC) registration and license to practice
• - Strong commitment to patient-centred care and clinical excellence
• - Excellent communication and interpersonal skills with patients, colleagues and wider healthcare teams

Desirable

• - Local Knowledge & Enhanced Skills
• - Familiarity with local referral pathways, community services and prescribing formularies
• - Experience managing digital workflows efficiently including processing pathology results, clinical correspondence and repeat prescriptions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bankfield Surgery

Address

Bankfield Surgery

15 Huddersfield Road

Elland

West Yorkshire

HX5 9BA

United Kingdom

Employer's website

http://www.bankfieldsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties will include, but are not limited to:

• Booking appointments for patients following care navigation ensuring patients access the most appropriate services within the practice
• Scanning and workflowing incoming correspondence within the clinical system
• Dealing with general enquiries from patients and prioritising the management of these
• Dealing with repeat prescription orders and prescription queries
• Managing your time and workload efficiently
• Assisting with the smooth running of clinics and surgeries
• Providing help and advice to all visitors to the surgery and the building
• Registration of new patients to the Practice
• Process patients change of address and contact details within the clinical system
• Dealing with tasks that clinicians may assign to you in an effective and timely manner
• Covering colleagues shifts in the event of sickness or annual leave
• Effective communication between staff, the practice, patients and other agencies
• Understanding and implementation of the practice protocols and procedures
• Carrying out the daily tasks set for you by the Office Manager
• Attending training and staff meetings as required
• Supporting with other reasonable duties as required
• Follow the practices Infection Prevention & Control policies and protocols

Person Specification

Experience

Essential

• Relevant experience of working within a busy office environment

Desirable

• Experience of working within the NHS
• Experience using SystmOne

Skills and Qualities

Essential

• Competent user of the Microsoft Office Suite (Word, Excel, and Outlook)
• Deal with confidential matters in a sensitive way.
• File documents in logical format.
• Prioritise and work on a number of different tasks simultaneously.
• Excellent communication skills (both written and oral).
• Willingness to undertake a wide range of duties.
• The ability to solve problems under pressure.
• Work with minimum supervision.
• Possess excellent time management skills
• Willingness to learn and develop new skills
• Ability to work as part of a team and on your own initiative
• Be decisive yet maintain a customer-focused approach
• Trustworthy, honest, reliable, caring and sympathetic

Qualifications

Essential

• 5 GCSEs, or equivalent (inc Maths and English)
• Evidence of a commitment to continuing professional development.

Desirable

• RSA Stage I or II typing and/or Word Processing or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Warrengate Medical Centre

Address

Upper Warrengate

Wakefield

West Yorkshire

WF1 4PR

United Kingdom

Employer's website

https://www.warrengate.org.uk (Opens in a new tab)

Job description

Job responsibilities

• Provide timely clinical care to gtd healthcare urgent care patients in the form of advice or face to face consultation whilst on shift.
• To ensure that where appropriate, the patient is referred for further management with the relevant service, e.g. secondary care specialties, community services.
• To proactively communicate with the Clinical Shift Leads and Senior Care Co-ordinators to ensure the smooth running of the shift.
• To be responsible for prioritization and timeliness of all consultations assigned to the shift.
• Work with colleagues to maximize effective and efficient delivery of care to patients.
• To work within the prescribing formulary, taking account of the minimum length of prescribed treatment.
• Provide clinical advice to both internal and external other staff as required (e.g. Clinical Shift Lead, Senior Care Co-ordinator, Triage Nurses, other GPs, District Nurses).
• Represent gtd healthcare in a professional manner when in contact with the general public and other professionals.
• Support locally developed urgent care pathways and community alternatives to admission, e.g. DVT service, alternative to transfer (ATT/PATS) scheme with NWAS.
• To support streaming of patients to or from co-located A&E services.
• On call shifts (optional): Doctors on call are expected to respond to phone requests within 5 minutes of call and to be able to attend at any of our centres within 1 hr.

Personal development

• Maintain appropriate professional registration and ensure working within professional competencies.
• To ensure all statutory and mandatory training relevant for post is completed.
• Identify own training needs, in consultation and attend agreed relevant courses / study days to enhance personal development.
• To be available for meetings and appraisals from time to time as required.
• Actively seek out learning opportunities via networking with peers in other organisations.
• Participate in the NHS Appraisal process and all activities required for revalidation.

Corporate responsibilities

• To have a good understanding and follow the organisations policies and procedures.
• Work as part of the gtd healthcare multidisciplinary team to ensure a positive and productive team environment is developed and maintained at all times.
• Work as part of a team to ensure targets are met and have primary responsibility for operational targets in real time.
• To contribute to any strategic developments arising from the urgent care agenda.
• Involvement in the teaching and training of other health professionals who may be attached to the service.
• Alert gtd management promptly to problems in service delivery or concerns about the competence of clinical and non-clinical colleagues.
• To provide relevant information and assurance regarding Working Time Directive and hours worked.
• To contribute and participate in the management of complaints and concerns where appropriate.
• Participate in audit of clinical and patient services.

Other duties:

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Person Specification

Qualifications

Essential

• Hold full GMC Registration with a current license to practice and without any current restrictions/undertakings.

Skills and Attributes

Essential

• Computer literacy. An ability to use the clinical systems and online decision support combined with a reasonable typing speed.
• Skilled and experienced in telephone consultation with good telephone manner and clear diction.
• Able to demonstrate holistic patient care.
• Flexible and able to adapt to change.
• Good problem solving skills.
• Able to work within a team and take instruction as required.
• Able to quickly establish rapport and credibility with others in the team.
• Able to represent the organisation with internal and external stakeholders in a professional manner.
• Able to use own initiative, work autonomously and be self motivated.
• Empathetic and caring.
• Socially & ethically aware.
• Professional approach and a presentable appearance.
• Excellent communication and listening skills even in difficult situations.
• Good team player who is able to support, value and respect the contribution of all members.
• Good time management being able to function well under time and patient pressure.
• Flexible approach to working pattern across the entire OOH period.
• Able to work in treatment centres / Urgent Care.

Desirable

• Familiar with ADASTRA.

Experience

Essential

• An up to date understanding of modern primary care and its delivery in an OOH/urgent care setting.
• Experience of working in urgent primary care.
• Able to manage common medical, surgical and psychiatric emergencies.
• Ability to make appropriate referral for further management.
• Has an understanding of local services, pathways and OOH services and Integrated Urgent Care.
• Minimum of 3 years working in A&E (ED) as Specialty Doctor / Associate Specialist.

Desirable

• Understanding of National Quality Requirements in Out of Hours.
• Experience of GP Training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gtd Healthcare

Address

Royal Preston Hospital

Sharoe Green Lane

Fulwood

Preston

PR2 9HT

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

What inspired you to become a nurse?

Was it the desire to make a real difference through Kind Care? Or the drive to keep learning and growing in a profession thats always evolving working side by side with multi-disciplinary teams?

Whatever your reason for choosing care, at HC-One The Kind Care Company we offer a career where your compassion and dedication are truly valued.

Whether youre an experienced registered nurse or looking for a new and meaningful direction, working in a care home environment can be incredibly fulfilling.

Its a role that reflects the true heart of nursing combining clinical expertise with the opportunity to form genuine, lasting connections with Residents and their families.

Were looking for kind, compassionate nurses to join our committed care home teams. In return, we offer competitive, experience-based pay and an attractive package of rewarding benefits.

At HC-One, kindness is more than a wordits a way of life. We believe that caring for people means caring about what matters most to them, so we can support them to live their best possible lives.

To provide the kindest possible care, everyone at HC-One brings and nurtures five key qualitieswhat we call Kindness the HC-One Way:

• We are curiousasking questions, seeking to understand.
• We are compassionatewalking in the shoes of others.
• We are creativefinding practical ways to make things happen.
• We are courageoussupporting residents to live the life they choose.
• And we are dependablepeople can always count on us.

We champion inclusivity, fostering a workplace where everyone feels valued, respected, and empowered to be themselves. Our diverse workforce helps us learn from one another and better reflect the communities we serve. We welcome applicants from all backgrounds into our HC-One family and prioritise inclusive working practices across everything we do.

We are also enhancing the way we support residents through digital care planning. This technology is helping us streamline care, improve outcomes, and make daily tasks more efficient. As we continue to grow our digital capabilities, were looking for team members who are comfortable with technologyor open to learning. You'll be supported every step of the way.

We care about our colleagues and are committed to supporting your personal and professional development. From the moment you receive a job offer, we aim for the quickest possible turnaround to get you started, with full support every step of the way. With clear career pathways, continuous professional development, and postgraduate programmes, HC-One will invest in your growthopening up opportunities at regional and national levels.

Please note: We are only able to consider applications from individuals who already have the full right to work in the UK. Unfortunately, we cannot offer sponsorship or accept applications from those on a time-limited visa. Applications that do not meet this criteria will not be progressed.

• Paid Enhanced DBS/PVG
• Pay rate is subject to experience and qualifications
• Free uniform
• Homemade meals whilst on shift
• Company pension scheme
• 28 days annual leave inclusive of bank holidays (contract dependent)
• Group life Assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development opportunities, with dedicated support to achieve additional qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16.
• An opportunity to learn from experienced Colleagues as part of an outstanding and committed team.
• Colleague discounts access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their families access to 24/7 365 support for a whole range of issues including physical, mental, and financial issues
• Excellent Colleague recognition schemes such as Kindness in Care and Long Service Awards
• An attractive refer a friend scheme of up to £1000 per referral, depending on the role

Person Specification

Qualifications

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Experience

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Additional Criteria

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HC-One

Address

Southgate House

Archer Street

Darlington

Co Durham

DL3 6AH

United Kingdom

Employer's website

https://apply.hc-one.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Other Responsibilities:

To understand performance targets and achieve agreed KPIs.

To ensure clinical resource and appointment allocation are used in the most effective way.

To support with information on complaints, concerns and incidents, working with the relevant Manager to resolve them in effective and timely way.

To support change to both the service and the structure of the Surgery.

To undertake any other duties commensurate with the post holders role as agreed with the Team Leader.

Attending training and events organised by the Surgery or other agencies, where appropriate.

Communication

Adapt communication style and content to reflect different type of people when making contact.

Ability to receive sensitive or contentious information and process appropriately.

Promote positivity and effective working relationships with commissioners, other health care providers and other key health care providers and other key partners to support an integrated approach to high quality patient care.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

Whilst performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, careers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

Maintain the standards required for the health, safety and security knowledge & understanding as defined in the Surgery Health & Safety Policy.

Use personal security systems within the workplace according to Surgery guidelines.

Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.

Make effective use of training to update knowledge and skills.

Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Report potential & actual risks identified.

Equality and Diversity

Support the equality, diversity and rights of patients, carers and colleagues, and challenge behaviours that fall below the standards required.

Quality

Strive to improve quality within the Surgery.

Assess own performance, ensuring competence, and being accountable for own actions, either directly or under supervision.

Contribute to the quality assurance process and effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to ensure the best care for the patient.

Effectively manage own time, workload and resources.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

Maintain and update relevant Surgery policies, standards and guidance as directed by the Managers and Partners.

Participate in discussions with members of the team on how the policies, standards and guidelines will affect their work.

Participate in audits & meetings where appropriate.

Recognise the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, careers and colleagues

Behave in a manner which is welcoming to an individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

Participate in any training program implemented

Attend monthly whole practice meetings / team meetings to ensure continued understanding and up to date knowledge relating to practice systems and processes.

Identify personal development and training needs.

Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Participate in continuing education to maintain a contemporary level of professional knowledge and skill.

Contribution to the Implementation of Services

Maintain and update relevant Surgery policies, standards and guidance as directed by the Managers and Partners.

Participate in discussions with members of the team on how the policies, standards and guidelines will affect their work.

Participate in audits & meetings where appropriate.

Essential

Good standard of education.

Excellent communication and customer service skills.

Strong attention to detail and accuracy.

Good organisational skills with the ability to prioritise workload and manage competing demands.

Ability to work independently and as part of a multidisciplinary team.

Problem-solving skills and the ability to work under pressure.

Professional, reliable and trustworthy approach.

Ability to maintain confidentiality at all times.

Desirable

Previous experience in a GP practice, pharmacy or medicines management setting.

NVQ Level 2 in Pharmacy Services or equivalent pharmacy-related experience.

Experience of handling prescription queries and medicines management processes.

Person Specification

Qualifications

Essential

• Essential
• Good standard of education.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Good organisational skills with the ability to prioritise workload and manage competing demands.
• Ability to work independently and as part of a multidisciplinary team.
• Problem-solving skills and the ability to work under pressure.
• Professional, reliable and trustworthy approach.
• Ability to maintain confidentiality at all times.

Desirable

• Desirable
• Previous experience in a GP practice, pharmacy or medicines management setting.
• NVQ Level 2 in Pharmacy Services or equivalent pharmacy-related experience.
• Experience of handling prescription queries and medicines management processes.

Experience

Essential

• Pharmacy background or Previous GP prescription experience

Desirable

• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ansdell Medical Centre

Address

Albany Road

Lytham St. Annes

Ansdell

FY8 4GW

United Kingdom

Employer's website

https://www.ansdellmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE/SUMMARY

• The post-holder will support the management of the Urgent Primary Care service, which operates 7 days a week, 24/7, ensuring that all rota shifts including standby are filled.
• The post holder will manage day to day UPC activity and deputise for the UPC Operations Administration Manager as required.The postholder will produce reports on performance, and liaison with NEAS and YAS.
• Additional administrative duties will also be required, e.g., prescription management, management of Systmone, coordination and organisation of meetings and training.
• The service operates from several locations including the Queen Elizabeth Hospital, Gateshead, the post holder will work autonomously and flexibly.

MAIN DUTIES AND RESPONSIBILITIES

To support CBC to manage the deployment of salaried and sessional UPC clinicians and administrators and collect data for report running. The post holder will liaise with UPC managers and the Clinical Lead to secure provision of an effective Urgent Primary Care service. The role will also include a broad and flexible range of administrative duties that may change as the service develops.

• Ensure that CBCs contractual requirements to place clinicians in the UPC and Extended Access (EA) are fulfilled at all times.
• Liaise with UPC clinicians, registrars and administrators to ensure accurate and effective deployment to meet operational requirements.
• Support management of the rota, ensuring that the needs of the service are met.
• Ensure that all UPC clinicians are appropriately qualified, registered, indemnified, have up to date DBS clearance and relevant training and up to date appraisals to deliver their role
• Ensure annual indemnity insurance is up to date.
• Liaise with YAS regarding the day-to-day use and management of Systmone and resolve any queries from UPC staff.
• Liaise with Gateshead GP Practices to ensure that they are given full support from the service.
• Coordinate medicines management in consultation with Pharmicus representative, including receiving stock and stock control.
• Maintain operating systems including RotaMaster and Systmone, collecting data for contractual/audit/finance purposes.
• Support the work of the administrative staff and contribute to the administrative duties within the service.
• Support and deliver training to new members of the team with regards to processes and procedures.
• Liaise with the UTC Nursing Teams to support service delivery with appointment allocation and room space.
• Ensure that information is available regarding the national quality requirements (NQR) for the service are delivered and information to demonstrate this is available for contract monitoring.
• Ensuring information for GP audit is made available to Clinical Lead as required.
• Reporting in line with NQR and contract monitoring requirements.
• Update and contribute to service communications within service and external stakeholders.
• Support the work of the Data team and contribute to the delivery of reports.
• Support the Operational Manager in publishing the 10 weekly rota from source rota and allocate incoming requests.
• Awareness of CQC principles and the impact on individuals and service delivery.
• Manage patient flow in all streams of service, providing support to clinical and non-clinical staff to ensure the smooth running of the service.
• Participate in the development and implementation of policies and procedures and propose changes to working practices as appropriate to improve service delivery.
• Ensure effective communication takes place within the UPC team
• Assist in the training/induction programme for new GPs, registrars and staff within the team.
• Assist colleagues during annual leave periods, other absences, and unusually high workloads.
• Maintain the manual and electronic filing systems within the department.
• Undertake projects as required by the manger with particular regard to service improvement.
• Carry out additional duties as and when necessary to ensure continuity of service within the Company.

Person Specification

Qualifications

Essential

• Minimum of 5 GCSEs (or equivalent) graded 4 or above Maths and English GCSE
• ECDL qualification or be able to demonstrate IT skills to this level
• Business Administration NVQ Level 3

Desirable

• Leadership qualification or relevant experience
• Evidence of continued professional development

Other

Essential

• Flexibility and the willingness to learn and take on new tasks
• Flexibility with hours/days of work to cover the 24/7 service needs
• Ability to work as part of a multidisciplinary team

Skills knowledge and experience

Essential

• Strong levels of IT proficiency and experience in using the Microsoft suite of programmes, including email, word, excel and PowerPoint
• Experience of working within a busy working environment
• Experience working within NHS or Primary Care setting
• Working and communicating with
• staff at all levels
• Planning and organising meetings, training activities and other events
• Collecting, analysing data and reporting on business performance
• Excellent communication and interpersonal skills
• Ability to work as part of a multi disciplinary team
• Ability to work with limited supervision and use initiative regarding tasks to see through to completion
• Proven ability to handle a busy and varied workload
• Attention to detail with an ability to follow process
• Understanding of Information
• Governance, Data Protection and
• Confidentiality
• Strong organisational ability and ability to prioritise workload and meet deadlines
• Able to liaise with patients and clinical staff both face to face and via the telephone
• Problem solving skills
• Ability to meet the transport requirements of the post

Desirable

• Experience and understanding of managing Admin and GP workload in Urgent Primary Care
• Experience of supervising the work of others
• Knowledge of Rotamaster, Systmone and EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CBC Health

Address

CBC Health Federation

QE Hospital

Sheriff Hill

Gateshead

NE9 6SX

United Kingdom

Employer's website

http://www.cbchealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines

Person Specification

Experience

Essential

• Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent.
• Evidence of post qualifying and continuing professional development.
• Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
• Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations.

Desirable

• Member of relevant professional body

Other

Essential

• Used to working in a busy environment on rotational shifts covering 7 days
• Adaptability, flexibility and ability to cope with uncertainty and change
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
• Professional calm and efficient manner
• Effective organizer, influencer and networker

Skills

Essential

• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Negotiate on difficult and controversial issues including
• performance and change.
• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to analyse complex facts and situations and develop a range of options
• Takes decisions on difficult and contentious issues where there may be a number of courses of action.
• Strategic thinking ability to anticipate and resolve problems
• before they arise
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
• Must be able to prioritise own work effectively and be able to direct activities of others.
• Experience of managing and motivating a team and reviewing performance of the individuals.
• Working knowledge of Microsoft Office with intermediate keyboard
• skills.

Desirable

• Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful
• Projects

Autonomy Freedom to Act

Essential

• Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
• Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on
• policy implementation)

Equality & Diversity

Essential

• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management
• systems in the area

Financial and Physical Resources

Essential

• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk and Suffolk Integrated Care Board

Address

Norfolk and Suffolk Integrated Care Board

Endeavour House

Russell Road

Ipswich

Suffolk

IP1 2BX

United Kingdom

Employer's website

https://www.norfolkandsuffolk.icb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:

The following are core responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Clinically code data on EMIS.
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary.
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.
• Complete opening and closing procedures.

In addition to the core responsibilities, the Patient Services Advisor may be requested to:

• As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Support with induction and ongoing training of new staff.
• Support administrative staff, providing cover during staff absences.
• Action incoming emails and correspondence as necessary.
• Book/arranging minor op appointments and sending relevant information to patients.
• Collate and send back information on patients that were registered temporarily at the practice.
• Scan patient related documentation and attach scanned documents to patients healthcare records.
• Monitor and order practice stationery supplies including registration and prescription forms .
• Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.
• Partake in audit as directed by the audit lead

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent

Experience

Essential

• Excellent communications skills, oral and written
• Excellent Customer Service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Churchmere Medical Group

Address

Trimpley Street

Ellesmere

Shropshire

SY12 0DB

United Kingdom

Employer's website

https://www.churchmere.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Work with people, their families and carers to improve their understanding of the patients condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
• Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
• Signpost patients appropriately to self-help resources as required, proving them with written and digital sources where necessary.
• Printing and issuing pathology forms and specimen pots as required. Advising patients if there are specific requirement they need to follow when collecting the sample. Collecting in the sample and ensuring this is placed in the pathology collection box.
• Ensuring patient phone calls are managed in a timely manner, politely, supporting patient needs.
• Ensuring Tasks within the clinical system are actioned in a timely manner.
• Raising Tasks within the clinical system where appropriate.
• Administration of patient letters via the Anima Document Management system or Document Management System in SystmOne.
• Support practices to keep care records up to date by identifying and updating missing or out-of-date information about the persons circumstances.
• Work with PCN and other community services as required, in an appropriate and polite manner to facilitate patient.
• Updating patient records accurately and in a timely manner
• Answering patient phone calls ensuring patients queries are process in accordance the practice requirements, signposting patients as appropriate
• Ensuring all visitors are signed in and out of the building.
• Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary

Key Tasks

Projecting the practice values as the first point of contact at the practice

a. Unlocking and locking up of the premises securely.

b. Answering phone calls from patients and dealing with queries appropriately

c. Providing advice and support to patient face-to-face

d. Booking patients into the clinical system when they arrive for their appointment.

e. Ensuring clinical documentation is scanned on to the patient records in line with the practices processes

f. Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.

g. Support the coordination of patient care by working with colleagues or clinicians within the practice.

h. Chaperone patients as required.

i. FP10 management as per the practice policy when opening and closing the practice.

j. Identifying and escalating safeguarding concerns to the Safeguarding Lead within the practice.

Coordinate and integrate care

a. Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.

b. Support patients by way of raising requests for an appointment in our digital triage system Anima if they do not have the means to raise the request themselves. Monitoring the request if the patient down not have sufficient IT access and liaising with the patient accordingly.

c. Support patients by way of raising administration request (Med 3, requests for letter etc) in our digital triage system Anima if they do not have the means to raise the request themselves.

d. Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.

e. Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

f. Work sensitively with people, their families and carers to capture key information, facilitating the patient journey with a focus on maintaining n their health and wellbeing.

g. Record and collate information according to agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service.

3. Professional development

a. Work with a named clinical point of contact for advice and support.

b. Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required.

c. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

Miscellaneous

a. Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.

b. Act as a champion for personalised care and shared decision making within the practice.

c. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

d. Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.

e. Contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities.

f. Work in accordance with the practices policies and procedures.

g. Contribute to the wider aims and objectives of the practice and our PCN to improve and support primary care.

Person Specification

Qualifications

Essential

• Proficient in MS Office and web-based services
• GCSE Maths & English Grace C or above
• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting
• lifestyles and diversity
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
• Ability to identify risk and assess / manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people to other health professionals/agencies, when what the person needs is beyond the scope of the care navigator role e.g. when there is a mental health need requiring a qualified practitioner
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Ability to demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• High level of written and verbal communication skills
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
• Experience of data collection and using tools to measure the impact of services
• Knowledge of the personalised care approach
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
• Understanding of, and commitment to, equality, diversity and inclusion
• Strong organisational skills, including planning, prioritising, time management and record keeping
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
• Ability to recognise and work within limits of competence and seek advice when needed
• Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
• Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
• Meets DBS reference standards and criminal record checks
• Willingness to work flexible hours when required to meet work demands

Desirable

• Knowledge of how the NHS works, including primary care and PCNs
• Ability to provide motivational coaching to support peoples behaviour change
• Knowledge of how the NHS works, including primary care and PCNs
• Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social

Experience

Essential

• Experience of working in a GP practice, adult health and social care, learning support or public health / health improvement
• Experience of working within multi- professional team environments
• Experience or training in personalised care and support planning
• Experience of data collection and using tools to measure the impact of services

Desirable

• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
• Experience of supporting people, their families and carers in a related role
• Experience or training in personalised care and support planning
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southend Coastal Surgeries

Address

99 Tyrone Road

Thorpe Bay

Southend-on-Sea

Essex

SS1 3HD

United Kingdom

Employer's website

https://www.southendcoastalsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As an IUC General Practitioner within the National Homeworking Clinical Team, you will deliver safe, effective clinical assessment and diagnosis through telephone, email and online video consultations. You will provide timely advice, treatment decisions and onward referrals for patients requiring enhanced clinical assessment. Working within Practice Plus Group IUCs Clinical Assessment Service, you will support a 24/7 service that works alongside NHS 111 and Out of Hours services, helping patients access the most appropriate care without unnecessary repeat assessments. You will function autonomously within your scope of practice while collaborating closely with a multi-disciplinary team to deliver evidence-based care, support fellow clinicians and ensure patients receive the right care at the right time. Prescribing responsibilities form part of the role where appropriate. This is an opportunity to make a meaningful impact in urgent care while contributing to service quality, clinical excellence and the development of effective models of care delivery. This is a fully remote role with an opportunity to support every part of our service as a specialist clinician to assist with the changing demand across the UK. Please discuss contract types with your relevant recruiter.

Person Specification

Qualifications

Essential

• Please see JD attached

Desirable

• Please see JD attached

Experience

Essential

• Please see JD attached

Desirable

• Please see JD attached

Additional Criteria

Essential

• Please see JD attached

Desirable

• Please see JD attached

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

Hawker House

Napier Court, 5-6 Napier Road

Reading

Berkshire

RG1 8BW

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

The post holder is an experienced nurse who, acting within their professional boundaries, will provide care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care. They will demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills, for patients within the general practice. The post holder will demonstrate critical thinking in the clinical decision-making process. They will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures.

Particular emphasis will be on carrying out acute home visits, supporting frail and palliative patients and our patients in nursing homes which will require a weekly ward round. There will be a requirement for the individual to lead on our Multidisciplinary team for complex cases across the health and social care system.

Communication

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment

Communicate with and support patients who are receiving bad news

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating

Anticipate barriers to communication and take action to improve communication

Maintain effective communication within the practice environment and with external stakeholders

Act as an advocate for patients and colleagues

Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate

Delivering a quality service

Recognise and work within own competence and professional code of conduct as regulated by the NMC.

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures

Prioritise, organise and manage own workload in a manner that maintains and promotes quality

Deliver care according to NICE guidelines and evidence-based care

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation

Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required

In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate

Evaluate patients response to health care provision and the effectiveness of care

Support and participate in shared learning across the practice and wider organisation

Use a structured framework (eg root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events

Assess the impact of policy implementation on care delivery

Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance

Leadership personal and people development

Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role mode

Support staff development in order to maximise potential

Critically evaluate and review innovations and developments that are relevant to the area of work

Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services

Take a lead role in planning and implementing changes within the area of care and responsibility

Contribute to the development of local guidelines, protocols and standards

Team working

Understand own role and scope and identify how this may develop over time

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence

Create clear referral mechanisms to meet patient need

Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team

Work effectively with others to clearly define values, direction and policies impacting upon care delivery

Discuss, highlight and work with the team to create opportunities to improve patient care

Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team

Agree plans and outcomes by which to measure success

Management of risk

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines

Apply infection-control measures within the practice according to local and national guidelines

Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all

Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice

Managing information

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information

Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes

Manage information searches using the internet and local library databases

Understand responsibility of self and others to the practice and primary care trust regarding the Freedom and Information Act

Learning and development

Undertake mentorship for more junior staff, assessing competence against set standards

Undertake clinical learning and development in the area of Womens Health, as part of the continued growth of Womens Health Wednesdays, working alongside Operations Managers to enhance the service.

Disseminate learning and information gained to other practice staff in order to share good practice and inform others about current and future developments (eg courses and conferences)

Assess own learning needs and undertake learning as appropriate

Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning

Work with the Managing Partner, Operations Managers and GP Partners to develop a holistic approach to health and wellbeing, using innovative practice to link medicine, community solutions and social care to address those patients that may be lonely and isolated.

Equality and diversity

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity

Enable others to promote equality and diversity in a non-discriminatory culture

Support people who need assistance in exercising their rights

Monitor and evaluate adherence to local chaperoning policies

Act as a role model in the observance of equality and diversity good practice

Accept the rights of individuals to choose their care providers, participate in care and refuse care

Assist patients from marginalised groups to access quality care

Undertake any training required in order to meet the needs of the practice

Person Specification

Experience

Essential

• Experience of delivering safe and compassionate patient care in a GP practice setting
• Ability to undertake clinical assessment within scope of competence Ability to maintain accurate and timely clinical records
• Strong communication and interpersonal skills
• Ability to work both independently and as part of a multidisciplinary team
• Good organisational skills and ability to manage competing priorities
• Understanding of infection prevention and control principles
• Awareness of safeguarding responsibilities
• Competent IT skills
• Willingness to work across both Cheadle and Alvanley sites when required

Skills and Personal Qualities

Essential

• Kind, professional and patient-focused approach
• Ability to adapt your style of work around practice systems to ensure a consistent approach across our team
• Reliable and adaptable
• Willingness to learn and develop
• Able to recognise professional limits and ask for support appropriately
• Able to prioritise workload safely
• Able to work in a busy general practice environment
• Good attention to detail
• Commitment to high standards of care

Qualifications

Essential

• Qualified Advanced Nurse Practitioner
• Independent Prescriber
• Cervical cytology qualification
• Immunisation and vaccination training
• Long-term condition management training including Diabetes, asthma, COPD and cardiovascular disease training
• Contraception or womens health training
• Travel health training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheadle Medical Practice

Address

1-5 Ashfield Crescent

Cheadle

Cheshire

SK8 1BH

United Kingdom

Employer's website

https://www.cheadlemedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Process incoming and outgoing mail.

b. To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management.

c. To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician.

d. To report any significant events that occur in relation to document management and participate in any associated learning from incidents

e. File and store records as required

f. Photocopy documentation as required

g. Searches/claims/recalls for QOF.

h. Process changes to patient registration, deduction of record and new patient registration

i. Input data into the patients healthcare records as necessary

j. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

k. Always maintain a clean, tidy, effective working area

l. Support all clinical staff with general administrative tasks as requested

m. Help us work towards an outstanding rating with CQC

Person Specification

Qualifications

Essential

• Educated to GCSE level

Desirable

• Administrative qualifications.

Experience

Essential

• Numerate and IT Literate.
• Experience in customer service.
• Excellent communication skills (verbal and written)
• Experience in dealing with members of the public
• Organisational Skills
• Ability to work as part of an integrated multi-skilled team
• Ability to work under pressure and in a changing environment.
• Attention to detail maintaining accurate records.
• Working with confidential, sensitive information with an understanding, acceptance, and adherence to the need for strict confidentiality
• Flexible and adaptable to cope with the breadth and pace of changes.

Desirable

• Experience of EMIS Web
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Walk Surgery

Address

21 West Walk

Yate

Bristol

BS37 4AX

United Kingdom

Employer's website

https://www.westwalksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the salaried GP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. The delivery of highly effective medical care to the entitled population

b. The provision of services commensurate with the PMS contract

c. Generic prescribing adhering to local and national guidance

d. Effective management of long-term conditions

e. Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

f. On a rotational basis, undertake telephone triage and duty doctor roles

g. Maintain accurate clinical records in conjunction with good practice, policy and guidance

h. Working collaboratively, accepting an equal share of the practice workload

i. Adhere to best practice recommended through clinical guidelines and the audit process

j. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

k. Accept delegated responsibility for a specific area (or areas) or the QOF

l. Attend and contribute effectively to practice meetings as required

m. Contribute effectively to the development and maintenance of the practice including; clinical governance, training, financial management and HR

n. Ensure compliance with the appraisal process

o. Prepare and complete the revalidation process

p. Commit to self-learning and instil an ethos of continuing professional development across the practice team

q. Support the training of medical students from all clinical disciplines

r. Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

s. Review and adhere to practice protocols and policies at all times

t. Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

Secondary Responsibilities

In addition to the primary responsibilities, the salaried GP may be requested to:

a. Participate in practice audits as requested by the audit lead

b. Participate in local initiatives to enhance service delivery and patient care

Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA)

Generic Responsibilities

All staff at Hartwood Healthcare have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Hartwood Healthcare must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Hartwood Healthcare, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 27 days leave each year and should be encouraged to take all of their leave entitlement.

Person Specification

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance Project lead as required with CQC, ICB and QOF

Experience

Essential

• Experience of working in a primary care environment Experience of continued professional development Experience of QOF and clinical audit Minimum of two years as a salaried GP General understanding of the PMS contract

Desirable

• Experience of medicines management Experience of ICB initiatives

Qualifications

Essential

• Qualified GP MRCGP Vocational Training Certificate or equivalent JCPTGP General Practitioner (Certificate of Completion of Training CCT)

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook EMIS user skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources Punctual and committed to supporting the team effort

Eligibility

Essential

• Full GMC Registration National Performers List registration Appropriate defence indemnity (MPS/MDU) Eligibility to practice in the UK independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hartwood Healthcare

Address

Hartcliffe Health Centre

Hareclive Road

Bristol

BS13 0JP

United Kingdom

Employer's website

https://www.hartwood.nhs.uk/ (Opens in a new tab)